{
  "ucid": "21112178903929651",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 16:51:36",
  "end_time": "2026-09-10 16:52:16",
  "duration_sec": 40,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Wrap up time exceeded :0",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA7931481137e58564592aeedee0ffc7d2.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 324,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178903929651__DIA7931481137e58564592aeedee0ffc7d2.mp3",
  "audio_bytes": 44712,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 14.904,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello?   (हेलो?)\n[2s] AGENT: Yes Nikul ji, hello, Rohit Mishra speaking from JSW One.   (हां निकुल जी नमस्ते, रोहित मिश्रा बात कर रहा हूं JSW One से।)\n[5s] CUSTOMER: From where?   (कहां से?)\n[6s] AGENT: From JSW One.   (JSW One से।)\n[7s] CUSTOMER: Hello.   (हेलो।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 5,
  "connected": 1,
  "audio_notes": "clear: There is some background chatter on the agent's side, but it does not impede transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "amber",
  "band_reason": "only 5 turns - short exchange, limited evidence to score",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Rohit, ensure you complete the full opener on every call, including asking for permission to speak, even if the call is short.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself and JSW One by name. The customer appeared not to hear or understand, asking 'From where?', and the call disconnected immediately after the agent repeated the company name. The call did not progress past the introduction.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yes Nikul ji, hello, Rohit Mishra speaking from JSW One.\", \"comment\": \"The agent introduced himself and the company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could deliver the hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the call ended prematurely.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the pitch stage.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the qualification stage.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No closure or next step was established as the customer disconnected.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Rohit, ensure you complete the full opener on every call, including asking for permission to speak, even if the call is short.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself and JSW One by name. The customer appeared not to hear or understand, asking 'From where?', and the call disconnected immediately after the agent repeated the company name. The call did not progress past the introduction.\"}",
  "error": null,
  "latency_ms": 22467,
  "input_tokens": 2642,
  "output_tokens": 631,
  "created_at": "2026-09-25 11:06:39",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "med",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.707,
  "agent_talk_sec": 4.1,
  "customer_talk_sec": 1.7,
  "dead_air_sec": 34.2,
  "longest_monologue_sec": 3.3,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 2,
  "customer_turns": 3,
  "discovery_qs": 0,
  "words_agent": 13,
  "words_customer": 4,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178903929651",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.41,
      "end_s": 0.88,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178903929651",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.57,
      "end_s": 4.83,
      "text_en": "Yes Nikul ji, hello, Rohit Mishra speaking from JSW One.",
      "text_native": "हां निकुल जी नमस्ते, रोहित मिश्रा बात कर रहा हूं JSW One से।"
    },
    {
      "ucid": "21112178903929651",
      "idx": 2,
      "speaker": "customer",
      "start_s": 5.26,
      "end_s": 5.7,
      "text_en": "From where?",
      "text_native": "कहां से?"
    },
    {
      "ucid": "21112178903929651",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.88,
      "end_s": 6.72,
      "text_en": "From JSW One.",
      "text_native": "JSW One से।"
    },
    {
      "ucid": "21112178903929651",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.0,
      "end_s": 7.82,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178903929651",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Yes Nikul ji, hello, Rohit Mishra speaking from JSW One.",
      "comment": "The agent introduced himself and the company but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178903929651",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could deliver the hook."
    },
    {
      "ucid": "21112178903929651",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the call ended prematurely."
    },
    {
      "ucid": "21112178903929651",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the pitch stage."
    },
    {
      "ucid": "21112178903929651",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the qualification stage."
    },
    {
      "ucid": "21112178903929651",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No closure or next step was established as the customer disconnected."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}