{
  "ucid": "21112178903881041",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 16:43:30",
  "end_time": "2026-09-10 16:56:23",
  "duration_sec": 773,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
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  "ingested_at": "2026-09-11 12:19:54.357907+00",
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  "source_file": "Sep1-10>40s.xlsx",
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  "english_text": "[0s] CUSTOMER: Hello   (हेलो)\n[1s] AGENT: Hello Ramayan Industries?   (हेलो रामायण इंडस्ट्रीज?)\n[3s] CUSTOMER: Yes.   (यस।)\n[4s] AGENT: Sir, hello, this is Aditya Pandey speaking from JSW.   (सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।)\n[6s] CUSTOMER: Yes, yes sir.   (हांजी हांजी सर।)\n[7s] AGENT: Sir, you were registered on our platform, I called regarding that. Do you have any requirement for HR, sir?   (सर अभी हमारे प्लेटफार्म पर आप रजिस्टर्ड थे उसी के रिगार्डिंग कॉल किया था। कुछ रिक्वायरमेंट थी सर HR में?)\n[10s] CUSTOMER: Sir, for HR, I need HRPO, you don't have that available, it's not there.   (सर HR तो मेरे पास HRPO लगता है, आप पे है ही नहीं अवेलेबल, वो होता ही नहीं।)\n[13s] AGENT: No, sir, it's like this, HRPO also   (ना, सर ऐसा है HRPO भी)\n[14s] CUSTOMER: Sir, your minimum requirement is forty tons, fifty tons, I had spoken to you then.   (सर आपकी forty ton, fifty ton मिनिमम रिक्वायरमेंट, आपसे बात हुई थी तभी आपकी।)\n[16s] AGENT: No sir, five tons... Sir, what do you... what do you need in HRPO?   (नहीं सर, पांच टन की, सर मैं आपको क्या, HRPO में क्या चाहिए आपको?)\n[19s] CUSTOMER: Uh, sir, what is the current rate, sir? For point, 2.5, 2.3?   (अह सर अभी तो क्या रेट चल रहा है सर? पॉइंट, 2.5, 2.3 का?)\n[21s] AGENT: Sir, is it A250 grade or do you need 1079?   (सर ये A250 ग्रेड है या 1079 चाहिए आपको?)\n[24s] CUSTOMER: 1079.\n[25s] AGENT: I'll have to check for 1079. My A250 grade is currently going for 62,200 from Ghaziabad.   (1079 तो चेक करना पड़ेगा। मेरा A250 ग्रेड का ही अभी 62,200 चल रहा है गाजियाबाद से।)\n[28s] CUSTOMER: No no, one, its one, its a little   (नहीं नहीं, वन, उसका वन, उसका थोड़ा सा)\n[30s] AGENT: I'll have to check for HRPO.   (HRPO का मेरेको चेक करना पड़ेगा।)\n[31s] CUSTOMER: And do you also do CRC?   (और CRC भी करते हैं आप?)\n[32s] AGENT: Yes, we do CRC also, sir. And look sir, if you need a coil, we can get you a coil, otherwise we also do it in sheets. Five tons, meaning the minimum order is five tons.   (हां, CRC भी करते हैं सर। और देखिए सर, अगर आपको कॉइल चाहिए तो कॉइल दिलवा देंगे, नहीं तो शीट में भी करते हैं। पांच टन की, मतलब पांच टन का मिनिमम ऑर्डर रहता है।)\n[36s] CUSTOMER: EDD, EDD .4.\n[38s] AGENT: EDD is difficult, sir. There's a big shortage of EDD right now. But I will check. Mostly, one thing, how much do you need?   (EDD तो मुश्किल है सर। EDD अभी बहुत शॉर्टेज चल रहा है। पर मैं चेक कर लूंगा। मोस्टली, एक काम, कितना चाहिए आपको?)\n[42s] CUSTOMER: .4, sir, I need. For .4, I need about fifteen tons a month.   (.4 का सर लगता है मेरेको। .4 का महीने में पंद्रह एक टन लग जाता है।)\n[44s] AGENT: So this coil, will you take it in full coil form or do you need it in slit form?   (तो ये कॉइल, पूरा कॉइल फॉर्म में लेंगे या स्लिट फॉर्म में चाहिए आपको?)\n[47s] CUSTOMER: Sir, I get my sizes, you, I get the coil cut to my sizes   (सर मैं अपने साइजेस, आप मैं साइजेस का कॉइल कटवा)\n[48s] AGENT: Sir, can you get a coil? I'm just asking, if a coil   (सर कॉइल मिल सकती है क्या? मैं ऐसे पूछ रहा हूं, अगर कॉइल)\n[50s] CUSTOMER: Yes, meaning 135 mm wide, 150 mm wide, or 230 mm wide, or the 125 mm one which   (हां, मतलब 135 mm चौड़ा हो गया, 150 mm चौड़ा हो गया, या 230 mm चौड़ा हो गया, या 125 mm का जो)\n[54s] AGENT: No, if I give you a 1250 coil, will you be able to take it like that, that's what I was asking.   (नहीं, अगर मैं आपको 1250 की कॉइल दूं तो आप वैसे ले पाएंगे, मैं वैसे पूछ रहा था।)\n[56s] CUSTOMER: Sir, for 1250, you are talking about from the mill, right? In that case   (सर 1250 में आप तो मिल से बोल रहे हो ना? उसमें तो)\n[58s] AGENT: No no, I am, I mean I am speaking from JSW One, sir. Jindal Steel Works, we are their, we also come under them, we are a JSW venture. Did you understand, sir? That's it. So it's not necessary for us, sir, that you give us an order of forty tons. Even if you give an order of five tons, we can serve it. We do it for MSMEs only.   (नहीं नहीं, मैं तो, मतलब मैं JSW One बोल रहा हूं सर। जिंदल स्टील वर्क्स, हम उनके ये हैं, हम भी उन्हीं के अंडर आते हैं, JSW के वेंचर हैं। आप समझ गए सर? वही। तो हमारा जरूरी नहीं सर कि आप हमें चालीस टन का ही ऑर्डर दें। पांच टन का भी ऑर्डर देंगे, हम सर्व कर सकते हैं। MSME के लिए ही हम करते हैं।)\n[67s] CUSTOMER: Okay, that I, okay, let's say I gave you for five tons. But my, my EDD, it has to be EDD's EDD. I'm saying, from you, JSW, my, they are not, they are not good, the feed, I mean, the sheet, your material. Because I am taking this Bhushan one of yours, JSW.   (ठीक है, वो मैं, वो तो चलो पांच टन का जैसे आपको दे दिए। पर मेरा, मेरा EDD, EDD का EDD ही होना चाहिए। मैं बात, आप JSW से मेरे वो नहीं है, अच्छे नहीं है, फीड, मतलब, शीट, आपका मटेरियल का। क्योंकि मैं JSW आपका ये भूषण वाला ले रहा हूं।)\n[75s] AGENT: The Bhushan one you are taking?   (जो भूषण वाला ले रहे हैं?)\n[76s] CUSTOMER: Do one thing, sir.   (एक काम करो सर।)\n[76s] AGENT: Yes.   (हांजी।)\n[77s] CUSTOMER: Hmm hmm hmm.   (हम्म हम्म हम्म।)\n[78s] AGENT: I'll also WhatsApp you my number. Right now, you send me those sizes. I'll check, then I can get it done, guys.   (आपको अपना WhatsApp भी कर देता हूं नंबर। अभी मुझे आप वो साइजेस भेज दीजिए। मैं चेक कर लेता हूं, फिर मैं करवा सकता हूं गाइस।)\n[81s] CUSTOMER: And do you also have pre-coated sheets?   (और प्री-कोटेड शीट भी है आप पे?)\n[82s] AGENT: GPSP?\n[84s] CUSTOMER: Coated?   (कोटेड?)\n[84s] AGENT: Yes, we do GPSP also, sir.   (हां, GPSP भी करते हैं ना सर।)\n[86s] CUSTOMER: You do GPSP?   (GPSP करते हो?)\n[86s] AGENT: Yes, we do, sir.   (हां, करते हैं सर।)\n[87s] CUSTOMER: .4.\n[88s] AGENT: So look, if that is available, we will do it. We check the stock, otherwise what is it, how many tons do you say?   (तो देखिए, वो अगर अवेलेबल रहा तो कर देंगे। स्टॉक चेक करते हैं, नहीं तो क्या है, कितना टन बोलते हैं आपको?)\n[91s] CUSTOMER: This runs about three tons a month. Two, two, three or four tons.   (ये तो महीने में तीन एक टन चलता है। दो, दो, तीन या चार टन।)\n[93s] AGENT: Even for three tons, will you take a three-ton sheet, sir? A three-ton sheet? Then I'll get it done.   (तीन टन का भी, तीन टन की शीट ले लेंगे सर? तीन टन की शीट? तो मैं करवा दूंगा।)\n[96s] CUSTOMER: GPSP?\n[96s] AGENT: Yes. I can get it done up to three tons. We can take an MOQ of three tons for GPSP.   (हां। तीन टन तक करवा दूंगा। GPSP का हम MOQ ले सकते हैं तीन टन का।)\n[99s] CUSTOMER: And, no, like is it three tons for two sizes or one, three tons for a single size?   (और, नहीं, जैसे दो साइजेस का तीन टन हो रहा है या एक, एक सिंगल साइज का तीन टन?)\n[101s] AGENT: If it's, I mean, if it's in the same thickness, it will be done.   (अगर वो, मतलब एक ही थिकनेस में है तो हो जाएगा।)\n[103s] CUSTOMER: It's in the same thickness.   (एक ही थिकनेस में है।)\n[104s] AGENT: Yes yes, then it will be done, sir, no problem.   (हां हां, तो हो जाएगा सर, नो प्रॉब्लम।)\n[105s] CUSTOMER: It will be done, two sizes will be made.   (हो जाएगा, दो साइज बन जाएंगे।)\n[107s] AGENT: Yes, correct.   (हां, बराबर।)\n[108s] CUSTOMER: And GPSP, in that your, we have, your draw is fine, your sir, material   (और GPSP, उसमें आपका, हमारे पास, आपका ड्रॉ का ठीक, आपका सर मटेरियल)\n[110s] AGENT: I will send you the TC, sir. Please check the TC once.   (मैं TC भेज दूंगा सर आपको। एक बार TC भी देख लीजिए।)\n[112s] CUSTOMER: You will send the TC also. In TC, your material doesn't work. The applications I have, I need draw material. In draw, yours, deep draw   (TC भी भेज देंगे। TC में आपका मटेरियल नहीं चलता है। मैं जो मेरे पास एप्लीकेशंस में ना, मुझे तो ड्रॉ का मटेरियल चाहिए। ड्रॉ में आपका ना, डीप ड्रॉ)\n[117s] AGENT: What is it for you, I mean, what is it in manufacturing?   (आपको क्या है, मतलब, क्या मैन्युफैक्चरिंग में है?)\n[118s] CUSTOMER: Filter parts are made, sir.   (फिल्टर पार्ट्स बनते हैं सर।)\n[119s] AGENT: Oh, you make filter parts?   (अच्छा, फिल्टर पार्ट्स बनाते हैं क्या?)\n[120s] CUSTOMER: Yes, my, uh, the cups, they break   (हां, मेरे तो, अह, कप्स जो हैं वो टूट)\n[122s] AGENT: So you are taking only Tata's?   (तो आप Tata का ही ले रहे हैं क्या?)\n[123s] CUSTOMER: I take Tata, AMNS, Posco   (मैं Tata, AMNS, Posco)\n[125s] AGENT: Sir, we can get theirs done too. But that, we have to, have to look a little, but it will be available. Tata's will also be available. If you don't want JSW, then we can do Tata's for you too.   (सर, इनका भी करवा देते हैं हम। लेकिन वो, हमको थोड़ा, थोड़ा देखना पड़ता है, लेकिन मिल जाएगा। Tata का भी मिल जाएगा। अगर आपको JSW नहीं चाहिए ना, तो हम Tata का भी कर देंगे आपको।)\n[130s] CUSTOMER: Tata, you'll do AMNS's too?   (Tata, AMNS का भी कर दोगे?)\n[131s] AGENT: Yes, we'll do AMNS's too. If the coil, material is available, we'll get it done.   (हां, AMNS का भी कर देंगे। अगर रहा अवेलेबल कॉइल, मटेरियल, तो हम करवा देंगे।)\n[133s] CUSTOMER: And what are your, sir, payment terms?   (और आपकी वो क्या रहती है सर, पेमेंट टर्म्स?)\n[135s] AGENT: Sir, look, only the first two transactions are advance. After that, we provide credit, sir.   (सर, देखिए, पहला दो ट्रांजैक्शन ही एडवांस होता है। उसके बाद हम क्रेडिट प्रोवाइड करते हैं सर।)\n[138s] CUSTOMER: Credit for how much, I mean, for how many days? Like the first one is done, after that?   (क्रेडिट कितने, मतलब, कितने दिन का? जैसे पहला चलो हो गया, उसके बाद?)\n[140s] AGENT: Credit, one minute, one minute, stay on the line.   (क्रेडिट, एक मिनट, एक मिनट लाइन पे रहिए।)\n[146s] AGENT: Sir, look, it depends on your turnover. You can get credit for thirty to sixty days, sir.   (सर देखिए, वो आपके टर्नओवर पे रहता है। तीस से साठ दिन का मिल जाता है सर क्रेडिट।)\n[149s] CUSTOMER: Okay.   (अच्छा।)\n[150s] AGENT: Based on the turnover, the finance guys, yes, the finance guys check that during the background verification. Then they, just like they check your CIBIL score and tell you what, I mean, they can allot to you. Similarly, they tell whether they will give 30 or 60.   (टर्नओवर के बेस पे वो फाइनेंस वाले, हां, फाइनेंस वाले चेक करते हैं वो बैकग्राउंड वेरिफिकेशन के टाइम पे। तब वो, जैसे आपका सिबिल स्कोर चेक करके बताते हैं ना कि क्या, मतलब, अलॉट कर सकते हैं आपको। वैसे वो बताते हैं कि थर्टी देंगे या तो सिक्स्टी।)\n[156s] CUSTOMER: Okay, so minimum 30, maximum 60.   (अच्छा, मतलब मिनिमम थर्टी, मैक्सिमम सिक्स्टी।)\n[158s] AGENT: Hmm hmm hmm.   (हम्म हम्म हम्म।)\n[159s] CUSTOMER: Okay. So you give me once, give me the rate for .4   (ओके। तो आप मेरेको एक बार दीजिए, रेट दीजिए .4)\n[161s] AGENT: I'll WhatsApp you, you tell me your, I mean, requirement. I'll check first if it's available. If AMNS is available, you need AMNS, right?   (मैं WhatsApp करता हूं, आप अपना, मतलब रिक्वायरमेंट बता दीजिए। मैं उसका चेक कर लेता हूं पहले अवेलेबल है। अगर अवेलेबल रहा AMNS, AMNS चाहिए ना आपको?)\n[164s] CUSTOMER: Yes. And do you also have GP sheets?   (हांजी। और आप पे GP शीट भी होती है?)\n[166s] AGENT: We have GP also, sir. You one, yes, we have GP also, sir. Galvanized angle   (GP भी होती है सर। आप एक, हां, GP भी होती है ना सर। गैल्वेनाइज्ड एंगल)\n[168s] CUSTOMER: JSW's GP.   (JSW की GP।)\n[169s] AGENT: Yes, we have GP, sir.   (हां, GP रहती है ना सर हमारे पास।)\n[170s] CUSTOMER: And that's very little, for that I need, sir, I mean 1.5 tons.   (और उसका बहुत कम, उसका मेरे तो सर, मतलब 1.5 टन।)\n[172s] AGENT: 1.5 tons, right? How much, in sheet or coil? Is this a coil?   (1.5 टन ना? कितना, शीट में कि कॉइल? कॉइल है ये?)\n[174s] CUSTOMER: As you wish.   (जैसा आपको इच्छा हो।)\n[176s] AGENT: Sir, 1.5 will be a bit much, but I will see. You tell me what all is there. Let's work on this once. You tell me, the ones that are there, one by one   (सर, 1.5 तो कम ज्यादा हो जाएगा, पर देख लूंगा मैं। आप मुझे बताइए क्या-क्या है। एक बार हम वर्क करते हैं इसपे। आप मेरेको ना, जो होते हैं ना, एक-एक)\n[180s] CUSTOMER: For me, the main requirement is for GP at this time.   (मेरेको तो मेन तो GP की रिक्वायरमेंट है इस टाइम।)\n[182s] AGENT: I have GP, sir, available. If you get me, I mean, give   (मेरे पास है GP सर, अवेलेबल। अगर आप मुझे दिलवा, मतलब दे)\n[184s] CUSTOMER: .3.\n[184s] AGENT: I'll have to check for .3, sir, because what happens is, we have up to .4. .3 is not readily available in the market. I will check.   (.3 चेक करना पड़ेगा सर, क्योंकि क्या रहता है, हमारे पास .4 तक रहता है। .3 रहता नहीं जल्दी मार्केट में। मैं चेक कर लूंगा।)\n[188s] CUSTOMER: No, I get your GP, I get JSW's GP only.   (नहीं, आपका GP आता है मेरे पास, JSW का ही GP आता है।)\n[190s] AGENT: Yes yes, no, that's correct. But for that we, how it is, we place an order, like that. Now .3 is not quickly, here in our market, people in the market don't take it, so then whether it will be there or not, I can't even tell that, whether I have it available.   (हां हां, नहीं बराबर है। पर वो हमको, वो कैसा रहता है, वो ऑर्डर करते हैं ना हम लोग, वैसा। अभी .3 जल्दी हमारे यहां मार्केट, मार्केट में लोग लेते नहीं, तो फिर अगर रहेगा कि नहीं, ये भी नहीं बता सकता ना मैं, कि अवेलेबल है क्या मेरे पास।)\n[196s] CUSTOMER: Right now I have a GP, this is my only requirement right now, sir, for GP.   (मेरेको अभी GP का, ये एक ही रिक्वायरमेंट है सर अभी तो मेरी, GP की।)\n[198s] AGENT: .3?\n[199s] CUSTOMER: .3 into 95.\n[200s] AGENT: .3 into 95. Sir, look, I can get it slit up to 100 mm for you.   (.3 into 95. सर, देखिए, 100 mm तक मैं स्लिट करवा दूंगा आपको।)\n[203s] CUSTOMER: Sir   (सर)\n[203s] AGENT: 95 will be a bit difficult. But, one minute, let me ask a colleague. Does 95 get slit? From 100? Yes, only 100 is possible, sir, maximum. Minimum is 100.   (95 थोड़ा मुश्किल हो जाएगा। पर, एक मिनट हां, मैं एक कलीग को पूछ लेता हूं। 95 तो स्लिट होता है क्या? 100 से? हां, 100 ही हो सकता है सर मैक्सिमम। मिनिमम 100 है।)\n[209s] CUSTOMER: In GP?   (GP में?)\n[210s] AGENT: There will be a lot of variation. You won't get an exact 95 for 95, a lot of tolerance. Sir, that's what they are saying, there will be some tolerance for 95 in it, over, but not an exact 95   (वेरिएशन बहुत रहेगा। 95 का 95 एग्जैक्ट नहीं मिलेगा, बहुत टॉलरेंस। सर, वही बोल रहे हैं, 95 का थोड़ा टॉलरेंस रहेगा उसमें, ओवर, बट एग्जैक्ट 95 नहीं)\n[214s] CUSTOMER: The tolerance will be of 1 mm, will there be more tolerance than that?   (टॉलरेंस 1 mm का होगा, इससे ऊपर तो थोड़ी टॉलरेंस होगी।)\n[216s] AGENT: Is a 1 mm tolerance acceptable?   (1 mm का टॉलरेंस एक्सेप्टेबल है क्या?)\n[218s] CUSTOMER: Yes, up to 1 mm is fine, but it should be only 1 mm. Be it 96 or 94. It's not like it directly   (हां, 1 mm तक का तो कोई नहीं, पर 1 mm ही हो। 96 हो या 94 हो। ऐसा नहीं है कि वो सीधा)\n[221s] AGENT: Do you have your own cutter? Any acquaintance of yours?   (आपका खुद का कोई कटर है क्या? आपका कोई पहचान?)\n[223s] CUSTOMER: No no no no no no no. There is no one like that, sir.   (नहीं नहीं नहीं नहीं नहीं नहीं नहीं। ऐसा कोई नहीं है सर।)\n[226s] AGENT: Hello? Yes sir, my senior was here, he might want to talk to you.   (हेलो? हां सर, मैं मेरे सीनियर थे, वो शायद आपसे बात करना चाहेंगे।)\n[229s] CUSTOMER: Yes.   (हांजी।)\n[230s] AGENT: Hello.   (हेलो।)\n[231s] CUSTOMER: Hello.   (हेलो।)\n[232s] AGENT: Yes sir, hello.   (हां सर, नमस्कार।)\n[233s] CUSTOMER: Yes sir, hello.   (हांजी सर, नमस्कार जी।)\n[234s] AGENT: Sir, a 95 slit is not possible, because there are problems later.   (सर, 95 का स्लिट पॉसिबल नहीं है, क्योंकि फिर बाद में दिक्कत आती है।)\n[236s] CUSTOMER: 95, okay.   (95, अच्छा।)\n[237s] AGENT: Because it can then go outside the tolerance limit.   (क्योंकि वो फिर टॉलरेंस लिमिट के बाहर भी जा सकता है।)\n[239s] CUSTOMER: No, how much will the tolerance be? .1, oh, will it be 1 mm? Above that, you must be considering a 1% tolerance.   (नहीं, टॉलरेंस कितनी होगी? .1, ओ, 1 mm की होगी? इससे ऊपर 1% की टॉलरेंस लेके चलते होगे।)\n[242s] AGENT: No no no. The thing is that our slitter, over there, it can give more tolerance. That's why 95 is not possible, sir. 95 is too, I mean   (नहीं नहीं नहीं। बात ये है कि अपना स्लिटर जो है, उधर, वो ज्यादा टॉलरेंस दे सकता है। इसलिए 95 का तो पॉसिबल नहीं है सर। 95 इस टू, मतलब)\n[246s] CUSTOMER: Okay, I, if, if I even put for 1, 150, then in that too, in the 150 one, I can take a tolerance of 151 at most.   (चलो मैं, इफ, इफ आई डू 1, 150 का भी लगाया तो उसमें भी आप 150 वाले में तो मैं ज्यादा से ज्यादा 151 का टॉलरेंस ले सकता हूं।)\n[251s] AGENT: We can try for the 150 one. We can try for 150. 95 cannot be done.   (150 वाले का ट्राई कर सकते हैं। 150 का ट्राई कर सकते हैं। 95 का नहीं हो सकता।)\n[254s] CUSTOMER: No, if I don't get GP, I'll take something else, I'll see about CRC then. Now I don't have GP at all. For me, 5 mm is wastage, right sir, absolutely. So that, the scrap is so much, 5 mm became too much.   (नहीं, GP नहीं मिलेगा तो कुछ और ही लूंगा, वो CRC का देख लूंगा फिर। अब GP तो मेरे पास है ही नहीं। मेरे लिए 5 mm वेस्टेज है ना सर बिल्कुल। तो वो, स्क्रैप तो इतना, 5 mm का बहुत ज्यादा हो गया।)\n[260s] AGENT: For us, if you get it slit, then the wastage will be in your scope, if anything happens.   (हमारा तो जो, अगर आप स्लिट कराओगे तो वेस्टेज फिर आपके स्कोप में ही रहेगा, अगर कुछ होता है तो।)\n[263s] CUSTOMER: Okay.   (अच्छा।)\n[264s] AGENT: Yes, I mean it remains in the customer's scope, we don't keep the wastage.   (हां, मतलब कस्टमर के स्कोप में ही रहता है, हम नहीं रखते वेस्टेज।)\n[266s] CUSTOMER: Okay, so you mean I took a standard size 1250 coil   (अच्छा, तो मतलब आप 1250 का स्टैंडर्ड साइज का एक कॉइल लिया)\n[269s] AGENT: Yes, so in that if yours is running at 150, if any wastage comes in it, then that will be yours, it will remain at your end.   (हां, तो उसमें अगर आपका चल रहा है 150 का, अगर उसमें कुछ भी आता है वेस्टेज, तो वो आपका, आपके एंड पे ही रहेगा।)\n[272s] CUSTOMER: No, now for example, I gave you a size made for 1250, that for me, in 1250, you cut and give me this much and this much.   (नहीं, मैं अब जैसे 1250 का आपको साइज बना के दे दिया, कि मेरेको 1250 में इतना-इतना आप काट के दे दो।)\n[276s] AGENT: No, in one 1250, only a single size will be cut, variations like three slits of one, three slits of a different size and two slits of another different size won't be cut. That kind of variation won't happen.   (नहीं, एक 1250 में एक सिंगल साइज ही कटेगा, ऐसे वेरिएशन नहीं कटेंगे कि तीन स्लिट उसके, तीन स्लिट अलग साइज के हो गए और दो स्लिट अलग साइज के हो गए। वैसे वेरिएशन नहीं होगा।)\n[281s] CUSTOMER: Okay. No, they were telling me that an MOQ of three tons is possible, if it's the same, if it's the same, what do you call it, if the thickness is the same.   (अच्छा। नहीं, मेरेको तो कह रहे थे कि MOQ तीन टन का हो जाता है, अगर सेम ही, सेम ही अगर वो है, क्या कहते हैं, थिकनेस सेम है तो।)\n[286s] AGENT: What is your quantity for the slit?   (आपका कितना क्वांटिटी है स्लिट का?)\n[288s] CUSTOMER: Sir, my, .4, .4, your JSW's CRC, neither CRC works for me, nor HRPO, because my items are a bit deep draw. In yours, there are a lot of cracking issues, it just cracks, meaning it doesn't work at all. The issue is the whole, the entire material. So I mostly, even, you have JSW's Bhushan Plant here, the Chandigarh one, from them also I take HRPO, I prefer CRC very little from them. There are quality issues in CRC, in JSW's. So I mostly use AMNS's and their Tata's, AMNS's, I use theirs, sir.   (सर, मेरा ना .4, .4, आपका JSW का तो CRC ना CRC चलता मेरे पे, ना HRPO चलता, because मेरी थोड़ी डीप ड्रॉ की आइटम्स हैं। आपके उसमें, क्रैक के इश्यूज बहुत, क्रैक ही होता है, मतलब चलता ही नहीं है। इशू तो सारा ही, पूरा ही मटेरियल। तो मैं ज्यादातर, इवन, आपका यहां पे JSW का भूषण प्लांट है चंडीगढ़ वाला, उसमें भी मैं HRPO लेता हूं उनसे, CRC भी मैं बहुत कम प्रेफर करता हूं उनसे। क्वालिटी के इशू हैं CRC में, JSW के तो। तो मैं ज्यादातर AMNS का और इनका Tata का, AMNS का, इनका चलाता हूं सर।)\n[305s] AGENT: Whatever you have, the maximum you can slit, according to that, just keep in mind that the slitter will be at your end if you want to get it done. So you put in the requirement for that once to me, I will check.   (आप जो भी आपका रहता है, मैक्स टू मैक्स जितना स्लिट कर सकते हो, उस हिसाब से, बस ये ध्यान रखना कि स्लिटर आपके एंड में रहेगा अगर करवाना है तो। तो आप उसका एक बार रिक्वायरमेंट डाल दो मेरेको, मैं चेक कर लूंगा।)\n[311s] CUSTOMER: No, for example, I took a 20-ton coil of .4 from you. And for that I told you, now my 20 tons won't be used in a single size, sir. In that, 230 also goes, 150 also goes, 135 also goes, 125 also goes.   (नहीं, जैसे अभी मैंने .4 का चलो, आपसे 20 टन का कॉइल ले लिया। और उसके मैंने आपको, अब मेरा 20 टन सिंगल साइज तो लगेगा नहीं सर। मेरा उसमें 230 भी जाता है, 150 भी जाता है, 135 भी जाता है, 125 भी जाता है।)\n[318s] AGENT: Not possible, sir.   (पॉसिबल नहीं है सर।)\n[319s] CUSTOMER: You're talking about slit, right?   (स्लिट कह रहे हो ना आप?)\n[320s] AGENT: Yes, my, I, now for example, sometimes I have to pick up material from a trader, so what I do is, he, now he gave me a 1250 coil, so I, for 125 and 150, according to my own needs, within that 1250, by doing that, I get the slits done, like some two, two of 125 were put, two of 150 were put, so by doing this and that, the whole size becomes 1250.   (हां, मेरे, मैं तो अभी जैसे कभी-कभार ट्रेडर से मेरेको उठाना पड़ता है मटेरियल, तो मैं उसको क्या करता हूं, ही, अभी उसने मेरेको 1250 का एक कॉइल दे दिया, तो मैंने उसको 125 का और 150 का अपने हिसाब से ही 1250 की उसके अंदर वो करके, स्लिट लगवा देता हूं कि कोई दो, दो 125 के लगा दिए, दो 150 के लगा दिए, तो ऐसे-ऐसे करके वो पूरा साइज 1250 बन जाता है।)\n[330s] CUSTOMER: So sir, do one thing, you take the coil from me, you get it slit at your end. Wherever you want to get it done, we'll put that location.   (तो सर आप एक काम करो ना, आप मुझसे कॉइल ले लो, आप स्लिट करा लो अपने एंड पे। जहां पे भी आप कराना हो, वहां का लोकेशन डाल देंगे।)\n[334s] AGENT: No, I don't have a slitter, sir, that's why the coil slit   (नहीं, मेरे पास स्लिटर नहीं है सर, इसलिए तो कॉइल स्लिट कर)\n[335s] CUSTOMER: No, whoever you are getting it done from, that place, we will leave the material, the coil, there. You take it, get it done from there.   (नहीं, जिससे भी आप करा रहे हो, वहां का, वहां पे हम छोड़ देंगे मटेरियल, कॉइल। आप ले लेना, वहां से करा लेना।)\n[338s] AGENT: I don't get the slitting done, the trader gets it done and gives it, right? I take pre-cut sheets, after slitting.   (स्लिट तो मैं नहीं कराता, वो ट्रेडर ही करा के देता है ना। मैं तो कटी-कटाई शीट लेता हूं, स्लिट करके।)\n[342s] CUSTOMER: So, and is there a guarantee for the material, then, that it will work? That's one thing too. Because for me, if it's JSW's, your EDD material doesn't, it just doesn't work, sir. Your EDD, I mean, take AMNS's EDD, or take your DD or D, it's the same, it works like that. And, yours a little bit   (तो और मटेरियल की है आपकी गारंटी है फिर, कि वो चल जाएगा? एक बात ये भी है। क्योंकि मेरेको जो JSW का अगर वो है, EDD का आपका मटेरियल नहीं चल, चलता ही नहीं है सर। EDD का आपका, मतलब AMNS का EDD लगा लो, आपका DD या D लगा लो, इस अ सेम, वैसा चलता है। एंड, आपके थोड़ा सा)\n[353s] AGENT: Just now, sir was saying I can provide Tata's or AMNS's, if you say so.   (अभी, सर अभी कह रहे थे Tata या AMNS का मैं प्रोवाइड करा सकता हूं, अगर आप कहो तो।)\n[358s] AGENT: Hello? Whatever the requirement is, put it in once, I will check.   (हेलो? अभी जो रिक्वायरमेंट है, एक बार डाल दो, मैं चेक कर लूंगा।)\n[361s] CUSTOMER: Okay sir, okay.   (ठीक है जी, ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 139,
  "connected": 1,
  "audio_notes": "clear: There is some minor background chatter on the agent's side, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "139 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 7.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\"]",
  "pitch_coaching_note": "Start your calls with a strong, specific hook about price or availability before asking for requirements; this will help you take control of the conversation from the beginning.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": 1.5,
  "moq_severity": "low",
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "spec_not_available",
  "supply_details": "Customer required a 95mm slit width for GP sheets, but the agent and his senior confirmed the minimum possible slit width is 100mm.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a filter parts manufacturer, expressed interest in HRPO, CRC, and GP sheets but had significant quality concerns with JSW's deep-draw material, preferring Tata or AMNS. The agent effectively handled objections around quality and credit, and clarified JSW One's lower MOQ. The call concluded with the agent agreeing to check stock for the customer's preferred brands after the customer sends requirements via WhatsApp, though a key GP spec (95mm width) was identified as non-serviceable.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, hello, this is Aditya Pandey speaking from JSW. Sir, you were registered on our platform, I called regarding that.\", \"comment\": \"The agent greeted, identified the company, and provided context for the call, leading to an engaged conversation, which serves the intent of getting permission.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not deliver a proactive hook; instead, he immediately asked for a requirement, ceding control of the conversation to the customer.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"What is it for you, I mean, what is it in manufacturing?\", \"comment\": \"The agent successfully discovered what the customer manufactures, their monthly tonnage, and current suppliers, but did not ask about JSW's share of procurement or the customer's payment terms.\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Even if you give an order of five tons, we can serve it. We do it for MSMEs only.\", \"comment\": \"The agent pitched relevant USPs (lower MOQ, credit policy, TC availability) in direct response to the customer's discovered needs and objections.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"EDD is difficult, sir. There's a big shortage of EDD right now. But I will check. Mostly, one thing, how much do you need?\", \"comment\": \"The agent actively qualified multiple requirements, capturing material, grade, thickness, and quantity, and attempted to confirm stock availability on the spot.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I'll also WhatsApp you my number. Right now, you send me those sizes. I'll check, then I can get it done, guys.\", \"comment\": \"The agent established a clear and committed next step for the customer to send requirements via WhatsApp for the agent to check and revert.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"Start your calls with a strong, specific hook about price or availability before asking for requirements; this will help you take control of the conversation from the beginning.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": \"1.5 tons\", \"moq_severity\": \"low\", \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Customer required a 95mm slit width for GP sheets, but the agent and his senior confirmed the minimum possible slit width is 100mm.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"handled\", \"evidence\": \"your EDD material doesn't, it just doesn't work, sir. Your EDD, I mean, take AMNS's EDD, or take your DD or D, it's the same, it works like that.\", \"response\": \"Sir, we can get theirs done too. But that, we have to, have to look a little, but it will be available. Tata's will also be available. If you don't want JSW, then we can do Tata's for you too.\"}, {\"obj_type\": \"credit\", \"state\": \"handled\", \"evidence\": \"And what are your, sir, payment terms?\", \"response\": \"Sir, look, only the first two transactions are advance. After that, we provide credit, sir.\"}], \"call_summary\": \"The customer, a filter parts manufacturer, expressed interest in HRPO, CRC, and GP sheets but had significant quality concerns with JSW's deep-draw material, preferring Tata or AMNS. The agent effectively handled objections around quality and credit, and clarified JSW One's lower MOQ. The call concluded with the agent agreeing to check stock for the customer's preferred brands after the customer sends requirements via WhatsApp, though a key GP spec (95mm width) was identified as non-serviceable.\"}",
  "error": null,
  "latency_ms": 61288,
  "input_tokens": 10321,
  "output_tokens": 1170,
  "created_at": "2026-09-25 11:07:19",
  "sentiment": "positive",
  "sentiment_score": 0.195,
  "sentiment_confidence": "high",
  "pos": 14,
  "neg": 18,
  "lex_hits": 52,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.536,
  "agent_talk_sec": 174.0,
  "customer_talk_sec": 150.4,
  "dead_air_sec": 448.6,
  "longest_monologue_sec": 10.2,
  "agent_wpm": 427.2,
  "interruptions": 0,
  "agent_turns": 70,
  "customer_turns": 69,
  "discovery_qs": 30,
  "words_agent": 1239,
  "words_customer": 905,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178903881041",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.47,
      "end_s": 0.83,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178903881041",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.4,
      "end_s": 2.3,
      "text_en": "Hello Ramayan Industries?",
      "text_native": "हेलो रामायण इंडस्ट्रीज?"
    },
    {
      "ucid": "21112178903881041",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.6,
      "end_s": 2.97,
      "text_en": "Yes.",
      "text_native": "यस।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.57,
      "end_s": 5.6,
      "text_en": "Sir, hello, this is Aditya Pandey speaking from JSW.",
      "text_native": "सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.97,
      "end_s": 6.67,
      "text_en": "Yes, yes sir.",
      "text_native": "हांजी हांजी सर।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.9,
      "end_s": 10.08,
      "text_en": "Sir, you were registered on our platform, I called regarding that. Do you have any requirement for HR, sir?",
      "text_native": "सर अभी हमारे प्लेटफार्म पर आप रजिस्टर्ड थे उसी के रिगार्डिंग कॉल किया था। कुछ रिक्वायरमेंट थी सर HR में?"
    },
    {
      "ucid": "21112178903881041",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.38,
      "end_s": 13.1,
      "text_en": "Sir, for HR, I need HRPO, you don't have that available, it's not there.",
      "text_native": "सर HR तो मेरे पास HRPO लगता है, आप पे है ही नहीं अवेलेबल, वो होता ही नहीं।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 7,
      "speaker": "agent",
      "start_s": 13.1,
      "end_s": 14.0,
      "text_en": "No, sir, it's like this, HRPO also",
      "text_native": "ना, सर ऐसा है HRPO भी"
    },
    {
      "ucid": "21112178903881041",
      "idx": 8,
      "speaker": "customer",
      "start_s": 14.0,
      "end_s": 16.3,
      "text_en": "Sir, your minimum requirement is forty tons, fifty tons, I had spoken to you then.",
      "text_native": "सर आपकी forty ton, fifty ton मिनिमम रिक्वायरमेंट, आपसे बात हुई थी तभी आपकी।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 9,
      "speaker": "agent",
      "start_s": 16.5,
      "end_s": 18.5,
      "text_en": "No sir, five tons... Sir, what do you... what do you need in HRPO?",
      "text_native": "नहीं सर, पांच टन की, सर मैं आपको क्या, HRPO में क्या चाहिए आपको?"
    },
    {
      "ucid": "21112178903881041",
      "idx": 10,
      "speaker": "customer",
      "start_s": 18.8,
      "end_s": 21.1,
      "text_en": "Uh, sir, what is the current rate, sir? For point, 2.5, 2.3?",
      "text_native": "अह सर अभी तो क्या रेट चल रहा है सर? पॉइंट, 2.5, 2.3 का?"
    },
    {
      "ucid": "21112178903881041",
      "idx": 11,
      "speaker": "agent",
      "start_s": 21.4,
      "end_s": 23.4,
      "text_en": "Sir, is it A250 grade or do you need 1079?",
      "text_native": "सर ये A250 ग्रेड है या 1079 चाहिए आपको?"
    },
    {
      "ucid": "21112178903881041",
      "idx": 12,
      "speaker": "customer",
      "start_s": 23.6,
      "end_s": 24.3,
      "text_en": "1079.",
      "text_native": "1079."
    },
    {
      "ucid": "21112178903881041",
      "idx": 13,
      "speaker": "agent",
      "start_s": 24.7,
      "end_s": 27.9,
      "text_en": "I'll have to check for 1079. My A250 grade is currently going for 62,200 from Ghaziabad.",
      "text_native": "1079 तो चेक करना पड़ेगा। मेरा A250 ग्रेड का ही अभी 62,200 चल रहा है गाजियाबाद से।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 14,
      "speaker": "customer",
      "start_s": 28.2,
      "end_s": 29.6,
      "text_en": "No no, one, its one, its a little",
      "text_native": "नहीं नहीं, वन, उसका वन, उसका थोड़ा सा"
    },
    {
      "ucid": "21112178903881041",
      "idx": 15,
      "speaker": "agent",
      "start_s": 29.6,
      "end_s": 30.6,
      "text_en": "I'll have to check for HRPO.",
      "text_native": "HRPO का मेरेको चेक करना पड़ेगा।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 16,
      "speaker": "customer",
      "start_s": 30.8,
      "end_s": 31.6,
      "text_en": "And do you also do CRC?",
      "text_native": "और CRC भी करते हैं आप?"
    },
    {
      "ucid": "21112178903881041",
      "idx": 17,
      "speaker": "agent",
      "start_s": 31.9,
      "end_s": 36.2,
      "text_en": "Yes, we do CRC also, sir. And look sir, if you need a coil, we can get you a coil, otherwise we also do it in sheets. Five tons, meaning the minimum order is five tons.",
      "text_native": "हां, CRC भी करते हैं सर। और देखिए सर, अगर आपको कॉइल चाहिए तो कॉइल दिलवा देंगे, नहीं तो शीट में भी करते हैं। पांच टन की, मतलब पांच टन का मिनिमम ऑर्डर रहता है।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 18,
      "speaker": "customer",
      "start_s": 36.5,
      "end_s": 37.4,
      "text_en": "EDD, EDD .4.",
      "text_native": "EDD, EDD .4."
    },
    {
      "ucid": "21112178903881041",
      "idx": 19,
      "speaker": "agent",
      "start_s": 37.7,
      "end_s": 41.2,
      "text_en": "EDD is difficult, sir. There's a big shortage of EDD right now. But I will check. Mostly, one thing, how much do you need?",
      "text_native": "EDD तो मुश्किल है सर। EDD अभी बहुत शॉर्टेज चल रहा है। पर मैं चेक कर लूंगा। मोस्टली, एक काम, कितना चाहिए आपको?"
    },
    {
      "ucid": "21112178903881041",
      "idx": 20,
      "speaker": "customer",
      "start_s": 41.7,
      "end_s": 44.2,
      "text_en": ".4, sir, I need. For .4, I need about fifteen tons a month.",
      "text_native": ".4 का सर लगता है मेरेको। .4 का महीने में पंद्रह एक टन लग जाता है।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 21,
      "speaker": "agent",
      "start_s": 44.4,
      "end_s": 46.6,
      "text_en": "So this coil, will you take it in full coil form or do you need it in slit form?",
      "text_native": "तो ये कॉइल, पूरा कॉइल फॉर्म में लेंगे या स्लिट फॉर्म में चाहिए आपको?"
    },
    {
      "ucid": "21112178903881041",
      "idx": 22,
      "speaker": "customer",
      "start_s": 46.8,
      "end_s": 48.4,
      "text_en": "Sir, I get my sizes, you, I get the coil cut to my sizes",
      "text_native": "सर मैं अपने साइजेस, आप मैं साइजेस का कॉइल कटवा"
    },
    {
      "ucid": "21112178903881041",
      "idx": 23,
      "speaker": "agent",
      "start_s": 48.4,
      "end_s": 49.9,
      "text_en": "Sir, can you get a coil? I'm just asking, if a coil",
      "text_native": "सर कॉइल मिल सकती है क्या? मैं ऐसे पूछ रहा हूं, अगर कॉइल"
    },
    {
      "ucid": "21112178903881041",
      "idx": 24,
      "speaker": "customer",
      "start_s": 49.9,
      "end_s": 53.6,
      "text_en": "Yes, meaning 135 mm wide, 150 mm wide, or 230 mm wide, or the 125 mm one which",
      "text_native": "हां, मतलब 135 mm चौड़ा हो गया, 150 mm चौड़ा हो गया, या 230 mm चौड़ा हो गया, या 125 mm का जो"
    },
    {
      "ucid": "21112178903881041",
      "idx": 25,
      "speaker": "agent",
      "start_s": 53.6,
      "end_s": 56.1,
      "text_en": "No, if I give you a 1250 coil, will you be able to take it like that, that's what I was asking.",
      "text_native": "नहीं, अगर मैं आपको 1250 की कॉइल दूं तो आप वैसे ले पाएंगे, मैं वैसे पूछ रहा था।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 26,
      "speaker": "customer",
      "start_s": 56.4,
      "end_s": 58.4,
      "text_en": "Sir, for 1250, you are talking about from the mill, right? In that case",
      "text_native": "सर 1250 में आप तो मिल से बोल रहे हो ना? उसमें तो"
    },
    {
      "ucid": "21112178903881041",
      "idx": 27,
      "speaker": "agent",
      "start_s": 58.4,
      "end_s": 66.2,
      "text_en": "No no, I am, I mean I am speaking from JSW One, sir. Jindal Steel Works, we are their, we also come under them, we are a JSW venture. Did you understand, sir? That's it. So it's not necessary for us, sir, that you give us an order of forty tons. Even if you give an order of five tons, we can serve it. We do it for MSMEs only.",
      "text_native": "नहीं नहीं, मैं तो, मतलब मैं JSW One बोल रहा हूं सर। जिंदल स्टील वर्क्स, हम उनके ये हैं, हम भी उन्हीं के अंडर आते हैं, JSW के वेंचर हैं। आप समझ गए सर? वही। तो हमारा जरूरी नहीं सर कि आप हमें चालीस टन का ही ऑर्डर दें। पांच टन का भी ऑर्डर देंगे, हम सर्व कर सकते हैं। MSME के लिए ही हम करते हैं।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 28,
      "speaker": "customer",
      "start_s": 66.6,
      "end_s": 75.1,
      "text_en": "Okay, that I, okay, let's say I gave you for five tons. But my, my EDD, it has to be EDD's EDD. I'm saying, from you, JSW, my, they are not, they are not good, the feed, I mean, the sheet, your material. Because I am taking this Bhushan one of yours, JSW.",
      "text_native": "ठीक है, वो मैं, वो तो चलो पांच टन का जैसे आपको दे दिए। पर मेरा, मेरा EDD, EDD का EDD ही होना चाहिए। मैं बात, आप JSW से मेरे वो नहीं है, अच्छे नहीं है, फीड, मतलब, शीट, आपका मटेरियल का। क्योंकि मैं JSW आपका ये भूषण वाला ले रहा हूं।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 29,
      "speaker": "agent",
      "start_s": 75.1,
      "end_s": 76.0,
      "text_en": "The Bhushan one you are taking?",
      "text_native": "जो भूषण वाला ले रहे हैं?"
    },
    {
      "ucid": "21112178903881041",
      "idx": 30,
      "speaker": "customer",
      "start_s": 76.0,
      "end_s": 76.5,
      "text_en": "Do one thing, sir.",
      "text_native": "एक काम करो सर।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 31,
      "speaker": "agent",
      "start_s": 76.5,
      "end_s": 76.8,
      "text_en": "Yes.",
      "text_native": "हांजी।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 32,
      "speaker": "customer",
      "start_s": 77.2,
      "end_s": 77.7,
      "text_en": "Hmm hmm hmm.",
      "text_native": "हम्म हम्म हम्म।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 33,
      "speaker": "agent",
      "start_s": 77.7,
      "end_s": 81.0,
      "text_en": "I'll also WhatsApp you my number. Right now, you send me those sizes. I'll check, then I can get it done, guys.",
      "text_native": "आपको अपना WhatsApp भी कर देता हूं नंबर। अभी मुझे आप वो साइजेस भेज दीजिए। मैं चेक कर लेता हूं, फिर मैं करवा सकता हूं गाइस।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 34,
      "speaker": "customer",
      "start_s": 81.3,
      "end_s": 82.4,
      "text_en": "And do you also have pre-coated sheets?",
      "text_native": "और प्री-कोटेड शीट भी है आप पे?"
    },
    {
      "ucid": "21112178903881041",
      "idx": 35,
      "speaker": "agent",
      "start_s": 82.4,
      "end_s": 83.8,
      "text_en": "GPSP?",
      "text_native": "GPSP?"
    },
    {
      "ucid": "21112178903881041",
      "idx": 36,
      "speaker": "customer",
      "start_s": 83.8,
      "end_s": 84.2,
      "text_en": "Coated?",
      "text_native": "कोटेड?"
    },
    {
      "ucid": "21112178903881041",
      "idx": 37,
      "speaker": "agent",
      "start_s": 84.2,
      "end_s": 85.2,
      "text_en": "Yes, we do GPSP also, sir.",
      "text_native": "हां, GPSP भी करते हैं ना सर।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 38,
      "speaker": "customer",
      "start_s": 85.5,
      "end_s": 86.5,
      "text_en": "You do GPSP?",
      "text_native": "GPSP करते हो?"
    },
    {
      "ucid": "21112178903881041",
      "idx": 39,
      "speaker": "agent",
      "start_s": 86.5,
      "end_s": 87.1,
      "text_en": "Yes, we do, sir.",
      "text_native": "हां, करते हैं सर।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 40,
      "speaker": "customer",
      "start_s": 87.1,
      "end_s": 87.5,
      "text_en": ".4.",
      "text_native": ".4."
    },
    {
      "ucid": "21112178903881041",
      "idx": 41,
      "speaker": "agent",
      "start_s": 87.8,
      "end_s": 90.5,
      "text_en": "So look, if that is available, we will do it. We check the stock, otherwise what is it, how many tons do you say?",
      "text_native": "तो देखिए, वो अगर अवेलेबल रहा तो कर देंगे। स्टॉक चेक करते हैं, नहीं तो क्या है, कितना टन बोलते हैं आपको?"
    },
    {
      "ucid": "21112178903881041",
      "idx": 42,
      "speaker": "customer",
      "start_s": 90.8,
      "end_s": 93.0,
      "text_en": "This runs about three tons a month. Two, two, three or four tons.",
      "text_native": "ये तो महीने में तीन एक टन चलता है। दो, दो, तीन या चार टन।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 43,
      "speaker": "agent",
      "start_s": 93.2,
      "end_s": 95.6,
      "text_en": "Even for three tons, will you take a three-ton sheet, sir? A three-ton sheet? Then I'll get it done.",
      "text_native": "तीन टन का भी, तीन टन की शीट ले लेंगे सर? तीन टन की शीट? तो मैं करवा दूंगा।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 44,
      "speaker": "customer",
      "start_s": 95.6,
      "end_s": 96.2,
      "text_en": "GPSP?",
      "text_native": "GPSP?"
    },
    {
      "ucid": "21112178903881041",
      "idx": 45,
      "speaker": "agent",
      "start_s": 96.5,
      "end_s": 98.5,
      "text_en": "Yes. I can get it done up to three tons. We can take an MOQ of three tons for GPSP.",
      "text_native": "हां। तीन टन तक करवा दूंगा। GPSP का हम MOQ ले सकते हैं तीन टन का।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 46,
      "speaker": "customer",
      "start_s": 98.7,
      "end_s": 101.0,
      "text_en": "And, no, like is it three tons for two sizes or one, three tons for a single size?",
      "text_native": "और, नहीं, जैसे दो साइजेस का तीन टन हो रहा है या एक, एक सिंगल साइज का तीन टन?"
    },
    {
      "ucid": "21112178903881041",
      "idx": 47,
      "speaker": "agent",
      "start_s": 101.2,
      "end_s": 102.8,
      "text_en": "If it's, I mean, if it's in the same thickness, it will be done.",
      "text_native": "अगर वो, मतलब एक ही थिकनेस में है तो हो जाएगा।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 48,
      "speaker": "customer",
      "start_s": 103.0,
      "end_s": 103.8,
      "text_en": "It's in the same thickness.",
      "text_native": "एक ही थिकनेस में है।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 49,
      "speaker": "agent",
      "start_s": 104.0,
      "end_s": 105.2,
      "text_en": "Yes yes, then it will be done, sir, no problem.",
      "text_native": "हां हां, तो हो जाएगा सर, नो प्रॉब्लम।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 50,
      "speaker": "customer",
      "start_s": 105.4,
      "end_s": 106.5,
      "text_en": "It will be done, two sizes will be made.",
      "text_native": "हो जाएगा, दो साइज बन जाएंगे।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 51,
      "speaker": "agent",
      "start_s": 106.7,
      "end_s": 107.3,
      "text_en": "Yes, correct.",
      "text_native": "हां, बराबर।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 52,
      "speaker": "customer",
      "start_s": 107.6,
      "end_s": 110.2,
      "text_en": "And GPSP, in that your, we have, your draw is fine, your sir, material",
      "text_native": "और GPSP, उसमें आपका, हमारे पास, आपका ड्रॉ का ठीक, आपका सर मटेरियल"
    },
    {
      "ucid": "21112178903881041",
      "idx": 53,
      "speaker": "agent",
      "start_s": 110.2,
      "end_s": 111.8,
      "text_en": "I will send you the TC, sir. Please check the TC once.",
      "text_native": "मैं TC भेज दूंगा सर आपको। एक बार TC भी देख लीजिए।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 54,
      "speaker": "customer",
      "start_s": 111.8,
      "end_s": 116.8,
      "text_en": "You will send the TC also. In TC, your material doesn't work. The applications I have, I need draw material. In draw, yours, deep draw",
      "text_native": "TC भी भेज देंगे। TC में आपका मटेरियल नहीं चलता है। मैं जो मेरे पास एप्लीकेशंस में ना, मुझे तो ड्रॉ का मटेरियल चाहिए। ड्रॉ में आपका ना, डीप ड्रॉ"
    },
    {
      "ucid": "21112178903881041",
      "idx": 55,
      "speaker": "agent",
      "start_s": 116.8,
      "end_s": 118.1,
      "text_en": "What is it for you, I mean, what is it in manufacturing?",
      "text_native": "आपको क्या है, मतलब, क्या मैन्युफैक्चरिंग में है?"
    },
    {
      "ucid": "21112178903881041",
      "idx": 56,
      "speaker": "customer",
      "start_s": 118.2,
      "end_s": 119.1,
      "text_en": "Filter parts are made, sir.",
      "text_native": "फिल्टर पार्ट्स बनते हैं सर।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 57,
      "speaker": "agent",
      "start_s": 119.4,
      "end_s": 120.2,
      "text_en": "Oh, you make filter parts?",
      "text_native": "अच्छा, फिल्टर पार्ट्स बनाते हैं क्या?"
    },
    {
      "ucid": "21112178903881041",
      "idx": 58,
      "speaker": "customer",
      "start_s": 120.5,
      "end_s": 122.1,
      "text_en": "Yes, my, uh, the cups, they break",
      "text_native": "हां, मेरे तो, अह, कप्स जो हैं वो टूट"
    },
    {
      "ucid": "21112178903881041",
      "idx": 59,
      "speaker": "agent",
      "start_s": 122.1,
      "end_s": 122.9,
      "text_en": "So you are taking only Tata's?",
      "text_native": "तो आप Tata का ही ले रहे हैं क्या?"
    },
    {
      "ucid": "21112178903881041",
      "idx": 60,
      "speaker": "customer",
      "start_s": 123.2,
      "end_s": 124.6,
      "text_en": "I take Tata, AMNS, Posco",
      "text_native": "मैं Tata, AMNS, Posco"
    },
    {
      "ucid": "21112178903881041",
      "idx": 61,
      "speaker": "agent",
      "start_s": 124.9,
      "end_s": 129.2,
      "text_en": "Sir, we can get theirs done too. But that, we have to, have to look a little, but it will be available. Tata's will also be available. If you don't want JSW, then we can do Tata's for you too.",
      "text_native": "सर, इनका भी करवा देते हैं हम। लेकिन वो, हमको थोड़ा, थोड़ा देखना पड़ता है, लेकिन मिल जाएगा। Tata का भी मिल जाएगा। अगर आपको JSW नहीं चाहिए ना, तो हम Tata का भी कर देंगे आपको।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 62,
      "speaker": "customer",
      "start_s": 129.5,
      "end_s": 130.5,
      "text_en": "Tata, you'll do AMNS's too?",
      "text_native": "Tata, AMNS का भी कर दोगे?"
    },
    {
      "ucid": "21112178903881041",
      "idx": 63,
      "speaker": "agent",
      "start_s": 130.7,
      "end_s": 133.0,
      "text_en": "Yes, we'll do AMNS's too. If the coil, material is available, we'll get it done.",
      "text_native": "हां, AMNS का भी कर देंगे। अगर रहा अवेलेबल कॉइल, मटेरियल, तो हम करवा देंगे।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 64,
      "speaker": "customer",
      "start_s": 133.4,
      "end_s": 134.9,
      "text_en": "And what are your, sir, payment terms?",
      "text_native": "और आपकी वो क्या रहती है सर, पेमेंट टर्म्स?"
    },
    {
      "ucid": "21112178903881041",
      "idx": 65,
      "speaker": "agent",
      "start_s": 135.2,
      "end_s": 137.9,
      "text_en": "Sir, look, only the first two transactions are advance. After that, we provide credit, sir.",
      "text_native": "सर, देखिए, पहला दो ट्रांजैक्शन ही एडवांस होता है। उसके बाद हम क्रेडिट प्रोवाइड करते हैं सर।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 66,
      "speaker": "customer",
      "start_s": 138.1,
      "end_s": 140.2,
      "text_en": "Credit for how much, I mean, for how many days? Like the first one is done, after that?",
      "text_native": "क्रेडिट कितने, मतलब, कितने दिन का? जैसे पहला चलो हो गया, उसके बाद?"
    },
    {
      "ucid": "21112178903881041",
      "idx": 67,
      "speaker": "agent",
      "start_s": 140.4,
      "end_s": 141.9,
      "text_en": "Credit, one minute, one minute, stay on the line.",
      "text_native": "क्रेडिट, एक मिनट, एक मिनट लाइन पे रहिए।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 68,
      "speaker": "agent",
      "start_s": 146.2,
      "end_s": 148.8,
      "text_en": "Sir, look, it depends on your turnover. You can get credit for thirty to sixty days, sir.",
      "text_native": "सर देखिए, वो आपके टर्नओवर पे रहता है। तीस से साठ दिन का मिल जाता है सर क्रेडिट।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 69,
      "speaker": "customer",
      "start_s": 149.1,
      "end_s": 149.5,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 70,
      "speaker": "agent",
      "start_s": 149.5,
      "end_s": 156.0,
      "text_en": "Based on the turnover, the finance guys, yes, the finance guys check that during the background verification. Then they, just like they check your CIBIL score and tell you what, I mean, they can allot to you. Similarly, they tell whether they will give 30 or 60.",
      "text_native": "टर्नओवर के बेस पे वो फाइनेंस वाले, हां, फाइनेंस वाले चेक करते हैं वो बैकग्राउंड वेरिफिकेशन के टाइम पे। तब वो, जैसे आपका सिबिल स्कोर चेक करके बताते हैं ना कि क्या, मतलब, अलॉट कर सकते हैं आपको। वैसे वो बताते हैं कि थर्टी देंगे या तो सिक्स्टी।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 71,
      "speaker": "customer",
      "start_s": 156.3,
      "end_s": 157.8,
      "text_en": "Okay, so minimum 30, maximum 60.",
      "text_native": "अच्छा, मतलब मिनिमम थर्टी, मैक्सिमम सिक्स्टी।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 72,
      "speaker": "agent",
      "start_s": 158.1,
      "end_s": 158.6,
      "text_en": "Hmm hmm hmm.",
      "text_native": "हम्म हम्म हम्म।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 73,
      "speaker": "customer",
      "start_s": 158.9,
      "end_s": 160.7,
      "text_en": "Okay. So you give me once, give me the rate for .4",
      "text_native": "ओके। तो आप मेरेको एक बार दीजिए, रेट दीजिए .4"
    },
    {
      "ucid": "21112178903881041",
      "idx": 74,
      "speaker": "agent",
      "start_s": 160.7,
      "end_s": 164.0,
      "text_en": "I'll WhatsApp you, you tell me your, I mean, requirement. I'll check first if it's available. If AMNS is available, you need AMNS, right?",
      "text_native": "मैं WhatsApp करता हूं, आप अपना, मतलब रिक्वायरमेंट बता दीजिए। मैं उसका चेक कर लेता हूं पहले अवेलेबल है। अगर अवेलेबल रहा AMNS, AMNS चाहिए ना आपको?"
    },
    {
      "ucid": "21112178903881041",
      "idx": 75,
      "speaker": "customer",
      "start_s": 164.2,
      "end_s": 165.7,
      "text_en": "Yes. And do you also have GP sheets?",
      "text_native": "हांजी। और आप पे GP शीट भी होती है?"
    },
    {
      "ucid": "21112178903881041",
      "idx": 76,
      "speaker": "agent",
      "start_s": 166.0,
      "end_s": 167.8,
      "text_en": "We have GP also, sir. You one, yes, we have GP also, sir. Galvanized angle",
      "text_native": "GP भी होती है सर। आप एक, हां, GP भी होती है ना सर। गैल्वेनाइज्ड एंगल"
    },
    {
      "ucid": "21112178903881041",
      "idx": 77,
      "speaker": "customer",
      "start_s": 167.8,
      "end_s": 168.7,
      "text_en": "JSW's GP.",
      "text_native": "JSW की GP।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 78,
      "speaker": "agent",
      "start_s": 168.9,
      "end_s": 169.9,
      "text_en": "Yes, we have GP, sir.",
      "text_native": "हां, GP रहती है ना सर हमारे पास।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 79,
      "speaker": "customer",
      "start_s": 170.3,
      "end_s": 172.2,
      "text_en": "And that's very little, for that I need, sir, I mean 1.5 tons.",
      "text_native": "और उसका बहुत कम, उसका मेरे तो सर, मतलब 1.5 टन।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 80,
      "speaker": "agent",
      "start_s": 172.4,
      "end_s": 174.2,
      "text_en": "1.5 tons, right? How much, in sheet or coil? Is this a coil?",
      "text_native": "1.5 टन ना? कितना, शीट में कि कॉइल? कॉइल है ये?"
    },
    {
      "ucid": "21112178903881041",
      "idx": 81,
      "speaker": "customer",
      "start_s": 174.5,
      "end_s": 175.5,
      "text_en": "As you wish.",
      "text_native": "जैसा आपको इच्छा हो।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 82,
      "speaker": "agent",
      "start_s": 175.8,
      "end_s": 180.2,
      "text_en": "Sir, 1.5 will be a bit much, but I will see. You tell me what all is there. Let's work on this once. You tell me, the ones that are there, one by one",
      "text_native": "सर, 1.5 तो कम ज्यादा हो जाएगा, पर देख लूंगा मैं। आप मुझे बताइए क्या-क्या है। एक बार हम वर्क करते हैं इसपे। आप मेरेको ना, जो होते हैं ना, एक-एक"
    },
    {
      "ucid": "21112178903881041",
      "idx": 83,
      "speaker": "customer",
      "start_s": 180.2,
      "end_s": 181.8,
      "text_en": "For me, the main requirement is for GP at this time.",
      "text_native": "मेरेको तो मेन तो GP की रिक्वायरमेंट है इस टाइम।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 84,
      "speaker": "agent",
      "start_s": 182.0,
      "end_s": 183.7,
      "text_en": "I have GP, sir, available. If you get me, I mean, give",
      "text_native": "मेरे पास है GP सर, अवेलेबल। अगर आप मुझे दिलवा, मतलब दे"
    },
    {
      "ucid": "21112178903881041",
      "idx": 85,
      "speaker": "customer",
      "start_s": 183.7,
      "end_s": 184.1,
      "text_en": ".3.",
      "text_native": ".3."
    },
    {
      "ucid": "21112178903881041",
      "idx": 86,
      "speaker": "agent",
      "start_s": 184.1,
      "end_s": 187.6,
      "text_en": "I'll have to check for .3, sir, because what happens is, we have up to .4. .3 is not readily available in the market. I will check.",
      "text_native": ".3 चेक करना पड़ेगा सर, क्योंकि क्या रहता है, हमारे पास .4 तक रहता है। .3 रहता नहीं जल्दी मार्केट में। मैं चेक कर लूंगा।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 87,
      "speaker": "customer",
      "start_s": 187.8,
      "end_s": 189.6,
      "text_en": "No, I get your GP, I get JSW's GP only.",
      "text_native": "नहीं, आपका GP आता है मेरे पास, JSW का ही GP आता है।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 88,
      "speaker": "agent",
      "start_s": 189.8,
      "end_s": 195.8,
      "text_en": "Yes yes, no, that's correct. But for that we, how it is, we place an order, like that. Now .3 is not quickly, here in our market, people in the market don't take it, so then whether it will be there or not, I can't even tell that, whether I have it available.",
      "text_native": "हां हां, नहीं बराबर है। पर वो हमको, वो कैसा रहता है, वो ऑर्डर करते हैं ना हम लोग, वैसा। अभी .3 जल्दी हमारे यहां मार्केट, मार्केट में लोग लेते नहीं, तो फिर अगर रहेगा कि नहीं, ये भी नहीं बता सकता ना मैं, कि अवेलेबल है क्या मेरे पास।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 89,
      "speaker": "customer",
      "start_s": 196.0,
      "end_s": 198.2,
      "text_en": "Right now I have a GP, this is my only requirement right now, sir, for GP.",
      "text_native": "मेरेको अभी GP का, ये एक ही रिक्वायरमेंट है सर अभी तो मेरी, GP की।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 90,
      "speaker": "agent",
      "start_s": 198.2,
      "end_s": 198.7,
      "text_en": ".3?",
      "text_native": ".3?"
    },
    {
      "ucid": "21112178903881041",
      "idx": 91,
      "speaker": "customer",
      "start_s": 198.9,
      "end_s": 199.9,
      "text_en": ".3 into 95.",
      "text_native": ".3 into 95."
    },
    {
      "ucid": "21112178903881041",
      "idx": 92,
      "speaker": "agent",
      "start_s": 200.1,
      "end_s": 202.3,
      "text_en": ".3 into 95. Sir, look, I can get it slit up to 100 mm for you.",
      "text_native": ".3 into 95. सर, देखिए, 100 mm तक मैं स्लिट करवा दूंगा आपको।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 93,
      "speaker": "customer",
      "start_s": 202.8,
      "end_s": 203.1,
      "text_en": "Sir",
      "text_native": "सर"
    },
    {
      "ucid": "21112178903881041",
      "idx": 94,
      "speaker": "agent",
      "start_s": 203.1,
      "end_s": 209.2,
      "text_en": "95 will be a bit difficult. But, one minute, let me ask a colleague. Does 95 get slit? From 100? Yes, only 100 is possible, sir, maximum. Minimum is 100.",
      "text_native": "95 थोड़ा मुश्किल हो जाएगा। पर, एक मिनट हां, मैं एक कलीग को पूछ लेता हूं। 95 तो स्लिट होता है क्या? 100 से? हां, 100 ही हो सकता है सर मैक्सिमम। मिनिमम 100 है।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 95,
      "speaker": "customer",
      "start_s": 209.2,
      "end_s": 209.7,
      "text_en": "In GP?",
      "text_native": "GP में?"
    },
    {
      "ucid": "21112178903881041",
      "idx": 96,
      "speaker": "agent",
      "start_s": 210.0,
      "end_s": 214.2,
      "text_en": "There will be a lot of variation. You won't get an exact 95 for 95, a lot of tolerance. Sir, that's what they are saying, there will be some tolerance for 95 in it, over, but not an exact 95",
      "text_native": "वेरिएशन बहुत रहेगा। 95 का 95 एग्जैक्ट नहीं मिलेगा, बहुत टॉलरेंस। सर, वही बोल रहे हैं, 95 का थोड़ा टॉलरेंस रहेगा उसमें, ओवर, बट एग्जैक्ट 95 नहीं"
    },
    {
      "ucid": "21112178903881041",
      "idx": 97,
      "speaker": "customer",
      "start_s": 214.2,
      "end_s": 216.2,
      "text_en": "The tolerance will be of 1 mm, will there be more tolerance than that?",
      "text_native": "टॉलरेंस 1 mm का होगा, इससे ऊपर तो थोड़ी टॉलरेंस होगी।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 98,
      "speaker": "agent",
      "start_s": 216.5,
      "end_s": 217.5,
      "text_en": "Is a 1 mm tolerance acceptable?",
      "text_native": "1 mm का टॉलरेंस एक्सेप्टेबल है क्या?"
    },
    {
      "ucid": "21112178903881041",
      "idx": 99,
      "speaker": "customer",
      "start_s": 217.7,
      "end_s": 221.2,
      "text_en": "Yes, up to 1 mm is fine, but it should be only 1 mm. Be it 96 or 94. It's not like it directly",
      "text_native": "हां, 1 mm तक का तो कोई नहीं, पर 1 mm ही हो। 96 हो या 94 हो। ऐसा नहीं है कि वो सीधा"
    },
    {
      "ucid": "21112178903881041",
      "idx": 100,
      "speaker": "agent",
      "start_s": 221.2,
      "end_s": 222.9,
      "text_en": "Do you have your own cutter? Any acquaintance of yours?",
      "text_native": "आपका खुद का कोई कटर है क्या? आपका कोई पहचान?"
    },
    {
      "ucid": "21112178903881041",
      "idx": 101,
      "speaker": "customer",
      "start_s": 223.1,
      "end_s": 225.2,
      "text_en": "No no no no no no no. There is no one like that, sir.",
      "text_native": "नहीं नहीं नहीं नहीं नहीं नहीं नहीं। ऐसा कोई नहीं है सर।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 102,
      "speaker": "agent",
      "start_s": 226.4,
      "end_s": 229.2,
      "text_en": "Hello? Yes sir, my senior was here, he might want to talk to you.",
      "text_native": "हेलो? हां सर, मैं मेरे सीनियर थे, वो शायद आपसे बात करना चाहेंगे।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 103,
      "speaker": "customer",
      "start_s": 229.4,
      "end_s": 229.8,
      "text_en": "Yes.",
      "text_native": "हांजी।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 104,
      "speaker": "agent",
      "start_s": 230.2,
      "end_s": 230.6,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 105,
      "speaker": "customer",
      "start_s": 231.0,
      "end_s": 231.4,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 106,
      "speaker": "agent",
      "start_s": 231.7,
      "end_s": 232.4,
      "text_en": "Yes sir, hello.",
      "text_native": "हां सर, नमस्कार।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 107,
      "speaker": "customer",
      "start_s": 232.6,
      "end_s": 233.4,
      "text_en": "Yes sir, hello.",
      "text_native": "हांजी सर, नमस्कार जी।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 108,
      "speaker": "agent",
      "start_s": 233.7,
      "end_s": 235.8,
      "text_en": "Sir, a 95 slit is not possible, because there are problems later.",
      "text_native": "सर, 95 का स्लिट पॉसिबल नहीं है, क्योंकि फिर बाद में दिक्कत आती है।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 109,
      "speaker": "customer",
      "start_s": 236.1,
      "end_s": 236.8,
      "text_en": "95, okay.",
      "text_native": "95, अच्छा।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 110,
      "speaker": "agent",
      "start_s": 237.2,
      "end_s": 238.9,
      "text_en": "Because it can then go outside the tolerance limit.",
      "text_native": "क्योंकि वो फिर टॉलरेंस लिमिट के बाहर भी जा सकता है।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 111,
      "speaker": "customer",
      "start_s": 239.1,
      "end_s": 242.1,
      "text_en": "No, how much will the tolerance be? .1, oh, will it be 1 mm? Above that, you must be considering a 1% tolerance.",
      "text_native": "नहीं, टॉलरेंस कितनी होगी? .1, ओ, 1 mm की होगी? इससे ऊपर 1% की टॉलरेंस लेके चलते होगे।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 112,
      "speaker": "agent",
      "start_s": 242.4,
      "end_s": 246.4,
      "text_en": "No no no. The thing is that our slitter, over there, it can give more tolerance. That's why 95 is not possible, sir. 95 is too, I mean",
      "text_native": "नहीं नहीं नहीं। बात ये है कि अपना स्लिटर जो है, उधर, वो ज्यादा टॉलरेंस दे सकता है। इसलिए 95 का तो पॉसिबल नहीं है सर। 95 इस टू, मतलब"
    },
    {
      "ucid": "21112178903881041",
      "idx": 113,
      "speaker": "customer",
      "start_s": 246.4,
      "end_s": 251.0,
      "text_en": "Okay, I, if, if I even put for 1, 150, then in that too, in the 150 one, I can take a tolerance of 151 at most.",
      "text_native": "चलो मैं, इफ, इफ आई डू 1, 150 का भी लगाया तो उसमें भी आप 150 वाले में तो मैं ज्यादा से ज्यादा 151 का टॉलरेंस ले सकता हूं।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 114,
      "speaker": "agent",
      "start_s": 251.3,
      "end_s": 253.8,
      "text_en": "We can try for the 150 one. We can try for 150. 95 cannot be done.",
      "text_native": "150 वाले का ट्राई कर सकते हैं। 150 का ट्राई कर सकते हैं। 95 का नहीं हो सकता।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 115,
      "speaker": "customer",
      "start_s": 254.1,
      "end_s": 259.8,
      "text_en": "No, if I don't get GP, I'll take something else, I'll see about CRC then. Now I don't have GP at all. For me, 5 mm is wastage, right sir, absolutely. So that, the scrap is so much, 5 mm became too much.",
      "text_native": "नहीं, GP नहीं मिलेगा तो कुछ और ही लूंगा, वो CRC का देख लूंगा फिर। अब GP तो मेरे पास है ही नहीं। मेरे लिए 5 mm वेस्टेज है ना सर बिल्कुल। तो वो, स्क्रैप तो इतना, 5 mm का बहुत ज्यादा हो गया।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 116,
      "speaker": "agent",
      "start_s": 260.0,
      "end_s": 263.0,
      "text_en": "For us, if you get it slit, then the wastage will be in your scope, if anything happens.",
      "text_native": "हमारा तो जो, अगर आप स्लिट कराओगे तो वेस्टेज फिर आपके स्कोप में ही रहेगा, अगर कुछ होता है तो।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 117,
      "speaker": "customer",
      "start_s": 263.3,
      "end_s": 263.7,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 118,
      "speaker": "agent",
      "start_s": 264.0,
      "end_s": 266.0,
      "text_en": "Yes, I mean it remains in the customer's scope, we don't keep the wastage.",
      "text_native": "हां, मतलब कस्टमर के स्कोप में ही रहता है, हम नहीं रखते वेस्टेज।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 119,
      "speaker": "customer",
      "start_s": 266.3,
      "end_s": 268.4,
      "text_en": "Okay, so you mean I took a standard size 1250 coil",
      "text_native": "अच्छा, तो मतलब आप 1250 का स्टैंडर्ड साइज का एक कॉइल लिया"
    },
    {
      "ucid": "21112178903881041",
      "idx": 120,
      "speaker": "agent",
      "start_s": 268.7,
      "end_s": 272.2,
      "text_en": "Yes, so in that if yours is running at 150, if any wastage comes in it, then that will be yours, it will remain at your end.",
      "text_native": "हां, तो उसमें अगर आपका चल रहा है 150 का, अगर उसमें कुछ भी आता है वेस्टेज, तो वो आपका, आपके एंड पे ही रहेगा।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 121,
      "speaker": "customer",
      "start_s": 272.4,
      "end_s": 275.8,
      "text_en": "No, now for example, I gave you a size made for 1250, that for me, in 1250, you cut and give me this much and this much.",
      "text_native": "नहीं, मैं अब जैसे 1250 का आपको साइज बना के दे दिया, कि मेरेको 1250 में इतना-इतना आप काट के दे दो।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 122,
      "speaker": "agent",
      "start_s": 276.0,
      "end_s": 280.8,
      "text_en": "No, in one 1250, only a single size will be cut, variations like three slits of one, three slits of a different size and two slits of another different size won't be cut. That kind of variation won't happen.",
      "text_native": "नहीं, एक 1250 में एक सिंगल साइज ही कटेगा, ऐसे वेरिएशन नहीं कटेंगे कि तीन स्लिट उसके, तीन स्लिट अलग साइज के हो गए और दो स्लिट अलग साइज के हो गए। वैसे वेरिएशन नहीं होगा।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 123,
      "speaker": "customer",
      "start_s": 281.1,
      "end_s": 285.8,
      "text_en": "Okay. No, they were telling me that an MOQ of three tons is possible, if it's the same, if it's the same, what do you call it, if the thickness is the same.",
      "text_native": "अच्छा। नहीं, मेरेको तो कह रहे थे कि MOQ तीन टन का हो जाता है, अगर सेम ही, सेम ही अगर वो है, क्या कहते हैं, थिकनेस सेम है तो।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 124,
      "speaker": "agent",
      "start_s": 286.2,
      "end_s": 287.4,
      "text_en": "What is your quantity for the slit?",
      "text_native": "आपका कितना क्वांटिटी है स्लिट का?"
    },
    {
      "ucid": "21112178903881041",
      "idx": 125,
      "speaker": "customer",
      "start_s": 287.8,
      "end_s": 304.8,
      "text_en": "Sir, my, .4, .4, your JSW's CRC, neither CRC works for me, nor HRPO, because my items are a bit deep draw. In yours, there are a lot of cracking issues, it just cracks, meaning it doesn't work at all. The issue is the whole, the entire material. So I mostly, even, you have JSW's Bhushan Plant here, the Chandigarh one, from them also I take HRPO, I prefer CRC very little from them. There are quality issues in CRC, in JSW's. So I mostly use AMNS's and their Tata's, AMNS's, I use theirs, sir.",
      "text_native": "सर, मेरा ना .4, .4, आपका JSW का तो CRC ना CRC चलता मेरे पे, ना HRPO चलता, because मेरी थोड़ी डीप ड्रॉ की आइटम्स हैं। आपके उसमें, क्रैक के इश्यूज बहुत, क्रैक ही होता है, मतलब चलता ही नहीं है। इशू तो सारा ही, पूरा ही मटेरियल। तो मैं ज्यादातर, इवन, आपका यहां पे JSW का भूषण प्लांट है चंडीगढ़ वाला, उसमें भी मैं HRPO लेता हूं उनसे, CRC भी मैं बहुत कम प्रेफर करता हूं उनसे। क्वालिटी के इशू हैं CRC में, JSW के तो। तो मैं ज्यादातर AMNS का और इनका Tata का, AMNS का, इनका चलाता हूं सर।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 126,
      "speaker": "agent",
      "start_s": 305.2,
      "end_s": 311.2,
      "text_en": "Whatever you have, the maximum you can slit, according to that, just keep in mind that the slitter will be at your end if you want to get it done. So you put in the requirement for that once to me, I will check.",
      "text_native": "आप जो भी आपका रहता है, मैक्स टू मैक्स जितना स्लिट कर सकते हो, उस हिसाब से, बस ये ध्यान रखना कि स्लिटर आपके एंड में रहेगा अगर करवाना है तो। तो आप उसका एक बार रिक्वायरमेंट डाल दो मेरेको, मैं चेक कर लूंगा।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 127,
      "speaker": "customer",
      "start_s": 311.4,
      "end_s": 317.8,
      "text_en": "No, for example, I took a 20-ton coil of .4 from you. And for that I told you, now my 20 tons won't be used in a single size, sir. In that, 230 also goes, 150 also goes, 135 also goes, 125 also goes.",
      "text_native": "नहीं, जैसे अभी मैंने .4 का चलो, आपसे 20 टन का कॉइल ले लिया। और उसके मैंने आपको, अब मेरा 20 टन सिंगल साइज तो लगेगा नहीं सर। मेरा उसमें 230 भी जाता है, 150 भी जाता है, 135 भी जाता है, 125 भी जाता है।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 128,
      "speaker": "agent",
      "start_s": 318.2,
      "end_s": 319.0,
      "text_en": "Not possible, sir.",
      "text_native": "पॉसिबल नहीं है सर।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 129,
      "speaker": "customer",
      "start_s": 319.0,
      "end_s": 319.6,
      "text_en": "You're talking about slit, right?",
      "text_native": "स्लिट कह रहे हो ना आप?"
    },
    {
      "ucid": "21112178903881041",
      "idx": 130,
      "speaker": "agent",
      "start_s": 319.6,
      "end_s": 329.8,
      "text_en": "Yes, my, I, now for example, sometimes I have to pick up material from a trader, so what I do is, he, now he gave me a 1250 coil, so I, for 125 and 150, according to my own needs, within that 1250, by doing that, I get the slits done, like some two, two of 125 were put, two of 150 were put, so by doing this and that, the whole size becomes 1250.",
      "text_native": "हां, मेरे, मैं तो अभी जैसे कभी-कभार ट्रेडर से मेरेको उठाना पड़ता है मटेरियल, तो मैं उसको क्या करता हूं, ही, अभी उसने मेरेको 1250 का एक कॉइल दे दिया, तो मैंने उसको 125 का और 150 का अपने हिसाब से ही 1250 की उसके अंदर वो करके, स्लिट लगवा देता हूं कि कोई दो, दो 125 के लगा दिए, दो 150 के लगा दिए, तो ऐसे-ऐसे करके वो पूरा साइज 1250 बन जाता है।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 131,
      "speaker": "customer",
      "start_s": 330.0,
      "end_s": 333.4,
      "text_en": "So sir, do one thing, you take the coil from me, you get it slit at your end. Wherever you want to get it done, we'll put that location.",
      "text_native": "तो सर आप एक काम करो ना, आप मुझसे कॉइल ले लो, आप स्लिट करा लो अपने एंड पे। जहां पे भी आप कराना हो, वहां का लोकेशन डाल देंगे।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 132,
      "speaker": "agent",
      "start_s": 333.6,
      "end_s": 335.2,
      "text_en": "No, I don't have a slitter, sir, that's why the coil slit",
      "text_native": "नहीं, मेरे पास स्लिटर नहीं है सर, इसलिए तो कॉइल स्लिट कर"
    },
    {
      "ucid": "21112178903881041",
      "idx": 133,
      "speaker": "customer",
      "start_s": 335.2,
      "end_s": 338.2,
      "text_en": "No, whoever you are getting it done from, that place, we will leave the material, the coil, there. You take it, get it done from there.",
      "text_native": "नहीं, जिससे भी आप करा रहे हो, वहां का, वहां पे हम छोड़ देंगे मटेरियल, कॉइल। आप ले लेना, वहां से करा लेना।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 134,
      "speaker": "agent",
      "start_s": 338.4,
      "end_s": 340.8,
      "text_en": "I don't get the slitting done, the trader gets it done and gives it, right? I take pre-cut sheets, after slitting.",
      "text_native": "स्लिट तो मैं नहीं कराता, वो ट्रेडर ही करा के देता है ना। मैं तो कटी-कटाई शीट लेता हूं, स्लिट करके।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 135,
      "speaker": "customer",
      "start_s": 341.6,
      "end_s": 352.2,
      "text_en": "So, and is there a guarantee for the material, then, that it will work? That's one thing too. Because for me, if it's JSW's, your EDD material doesn't, it just doesn't work, sir. Your EDD, I mean, take AMNS's EDD, or take your DD or D, it's the same, it works like that. And, yours a little bit",
      "text_native": "तो और मटेरियल की है आपकी गारंटी है फिर, कि वो चल जाएगा? एक बात ये भी है। क्योंकि मेरेको जो JSW का अगर वो है, EDD का आपका मटेरियल नहीं चल, चलता ही नहीं है सर। EDD का आपका, मतलब AMNS का EDD लगा लो, आपका DD या D लगा लो, इस अ सेम, वैसा चलता है। एंड, आपके थोड़ा सा"
    },
    {
      "ucid": "21112178903881041",
      "idx": 136,
      "speaker": "agent",
      "start_s": 352.6,
      "end_s": 355.4,
      "text_en": "Just now, sir was saying I can provide Tata's or AMNS's, if you say so.",
      "text_native": "अभी, सर अभी कह रहे थे Tata या AMNS का मैं प्रोवाइड करा सकता हूं, अगर आप कहो तो।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 137,
      "speaker": "agent",
      "start_s": 358.4,
      "end_s": 360.8,
      "text_en": "Hello? Whatever the requirement is, put it in once, I will check.",
      "text_native": "हेलो? अभी जो रिक्वायरमेंट है, एक बार डाल दो, मैं चेक कर लूंगा।"
    },
    {
      "ucid": "21112178903881041",
      "idx": 138,
      "speaker": "customer",
      "start_s": 361.2,
      "end_s": 362.2,
      "text_en": "Okay sir, okay.",
      "text_native": "ठीक है जी, ठीक है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178903881041",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, hello, this is Aditya Pandey speaking from JSW. Sir, you were registered on our platform, I called regarding that.",
      "comment": "The agent greeted, identified the company, and provided context for the call, leading to an engaged conversation, which serves the intent of getting permission."
    },
    {
      "ucid": "21112178903881041",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not deliver a proactive hook; instead, he immediately asked for a requirement, ceding control of the conversation to the customer."
    },
    {
      "ucid": "21112178903881041",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 3,
      "evidence": "What is it for you, I mean, what is it in manufacturing?",
      "comment": "The agent successfully discovered what the customer manufactures, their monthly tonnage, and current suppliers, but did not ask about JSW's share of procurement or the customer's payment terms."
    },
    {
      "ucid": "21112178903881041",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Even if you give an order of five tons, we can serve it. We do it for MSMEs only.",
      "comment": "The agent pitched relevant USPs (lower MOQ, credit policy, TC availability) in direct response to the customer's discovered needs and objections."
    },
    {
      "ucid": "21112178903881041",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "EDD is difficult, sir. There's a big shortage of EDD right now. But I will check. Mostly, one thing, how much do you need?",
      "comment": "The agent actively qualified multiple requirements, capturing material, grade, thickness, and quantity, and attempted to confirm stock availability on the spot."
    },
    {
      "ucid": "21112178903881041",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I'll also WhatsApp you my number. Right now, you send me those sizes. I'll check, then I can get it done, guys.",
      "comment": "The agent established a clear and committed next step for the customer to send requirements via WhatsApp for the agent to check and revert."
    }
  ],
  "objections": [
    {
      "ucid": "21112178903881041",
      "obj_type": "incumbent_supplier",
      "state": "handled",
      "evidence": "your EDD material doesn't, it just doesn't work, sir. Your EDD, I mean, take AMNS's EDD, or take your DD or D, it's the same, it works like that.",
      "response": "Sir, we can get theirs done too. But that, we have to, have to look a little, but it will be available. Tata's will also be available. If you don't want JSW, then we can do Tata's for you too."
    },
    {
      "ucid": "21112178903881041",
      "obj_type": "credit",
      "state": "handled",
      "evidence": "And what are your, sir, payment terms?",
      "response": "Sir, look, only the first two transactions are advance. After that, we provide credit, sir."
    }
  ],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)"
  ],
  "objection_phrases_list": []
}