{
  "ucid": "21112178903760791",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 16:23:27",
  "end_time": "2026-09-10 16:26:56",
  "duration_sec": 209,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAa5da4550ae918be011beaa02a7c86878.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 335,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178903760791__DIAa5da4550ae918be011beaa02a7c86878.mp3",
  "audio_bytes": 578448,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 192.816,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] AGENT: Hello, Deepak ji good evening. Raunak Mehta speaking from JSW.   (हेलो, दीपक जी गुड इवनिंग। रौनक मेहता बात कर रहा हूं JSW से।)\n[4s] CUSTOMER: Who is speaking?   (कौन बोल रहे हैं?)\n[6s] AGENT: Hello?   (हेलो?)\n[6s] AGENT: Yes.   (हां जी।)\n[7s] AGENT: Deepak ji, are you planning any procurement in HR, in CR, in metal sheets?   (दीपक जी, कुछ प्रोक्योरमेंट का प्लान कर रहे हो HR में, CR में, मेटल शीट्स में?)\n[10s] CUSTOMER: Brother, I am preparing for a lot of procurement. Requirement... JSW's rates are not suiting me, brother. What should I do?   (दादा, खूब प्रोक्योरमेंट की तैयारी कर रहे हैं। रिक्वायरमेंट JSW के मेरे को रेट्स नहीं सूट कर रहे हैं दादा। क्या करूं मैं?)\n[16s] AGENT: Sir, tell me which make you want. On JSW One, I have NMDC, SAIL onboarded. If you want a specific brand, then tell me that. What do you deal in, sir?   (सर, कौनसा मेक चाहिए मुझे बताओ आप। JSW One पे मेरे पास NMDC, SAIL ऑनबोर्डेड है। आपको स्पेसिफिक कोई ब्रांड का चाहिए तो मुझे वो बताइए। किसमें डील करते हो सर आप?)\n[21s] CUSTOMER: I don't want a specific brand. I want HR plates. You give me any, I want it cheap, brother. The price at which I am buying from SAIL, why would I give more than what I'm buying from SAIL to JSW?   (मेरे को स्पेसिफिक ब्रांड का नहीं चाहिए। मुझे तो HR प्लेटें चाहिए। आप दे दो कोई भी, मुझे सस्ती चाहिए दादा। जो प्राइस में मैं SAIL से ले रहा हूं, जो SAIL से ले रहा हूं उससे ज्यादा क्यों दूंगा मैं JSW को?)\n[28s] AGENT: Understood, understood sir. Understood, understood. Where do you buy from now? Do you buy from a distributor or directly from the plant? Where do you buy from? Where are you procuring from?   (समझा, समझा सर। समझा, समझा। अभी आप कहां से लेते हो? डिस्ट्रीब्यूटर से लेते हो या डायरेक्ट प्लांट से लेते हो? कहां से लेते हैं आप? प्रोक्योरमेंट कहां से कर रहे हो?)\n[34s] CUSTOMER: I... distributor... I... I buy from the C&F that they have, SAIL's, the ones in UP.   (मैं डिस्ट्रीब्यूटर, मैं मैं C&F जो उनका है SAIL का, उनसे लेता हूं UP के जो हैं।)\n[38s] AGENT: Okay. Where is your location, sir?   (ओके। आपका लोकेशन कहां पर है सर ये?)\n[40s] CUSTOMER: Jhansi.   (झांसी।)\n[41s] AGENT: It's in Jhansi, right? Okay sir. You use SAIL's product, right? Okay, I'll just, I'll talk to the team right now. I'll get it compared and give you the best. What is your requirement right now? How many tons, how many tons is the requirement?   (झांसी में है ना? ठीक है सर। मैं आप SAIL का ही प्रोडक्ट यूज करते हो ना? ठीक है मैं एक बार, मैं अभी टीम से बात कर लेता हूं। कंपेयर करा के बेस्ट कर देता हूं। अभी आपको कितनी रिक्वायरमेंट है? कितने टन, कितने टन की रिक्वायरमेंट है?)\n[49s] CUSTOMER: I'll give you the immediate requirement. You give me the rate, brother.   (मैं आपको इमीडिएट रिक्वायरमेंट देता हूं। आप मेरे को रेट तो दो दादा।)\n[51s] AGENT: Yes, yes, I'll ping you on WhatsApp. Okay? Send me your on, the urgent requirement you have right now.   (जी जी, मैं आपको ना WhatsApp पे पिंग करता हूं। ओके? मुझे आपका ऑन, अभी जो अर्जेंट रिक्वायरमेंट है मुझे भेज दीजिए।)\n[56s] CUSTOMER: You WhatsApp me.   (आप WhatsApp करो मेरे को।)\n[57s] AGENT: Yes sir, yes sir. This is your number on WhatsApp, right?   (जी सर, जी सर। यही नंबर है ना आपका WhatsApp पे?)\n[59s] CUSTOMER: Yes, this is my number on WhatsApp.   (हां, ये नंबर है मेरा WhatsApp पे।)\n[60s] AGENT: Okay, okay sir. And how many tons of material do you procure monthly, by the way?   (ओके, ओके सर। और कितना टन आप मटेरियल प्रोक्योर करते हैं मंथली वैसे?)\n[63s] CUSTOMER: My monthly procurement of HR is six-seven hundred tons, sir.   (महीने का मेरा छह सात सौ टन HR का प्रोक्योरमेंट है भाई साहब।)\n[66s] AGENT: Oh, very great, sir. Okay sir, let's do it sir, let's start. First, let's start with a small order. Then we'll set up a plan, sir, okay?   (ओह, वेरी ग्रेट सर। ठीक है सर, करते हैं सर, स्टार्ट करते हैं। पहले एक स्मॉल ऑर्डर से स्टार्ट करते हैं। फिर आगे हम प्लान अप बिठाते हैं सर, ठीक है?)\n[73s] CUSTOMER: You give me 32 mm, I need 36 tons.   (आप मेरे को बत्तीस एमएम दे दो, छत्तीस टन चाहिए मेरे को।)\n[75s] AGENT: 36 tons in 32 mm.   (बत्तीस एमएम में छत्तीस टन।)\n[76s] CUSTOMER: I need 36 mm, 20 tons. I need 40 mm, 14 tons.   (छत्तीस एमएम चाहिए मेरे को बीस टन। चालीस एमएम चाहिए चौदह टन।)\n[80s] AGENT: If you could WhatsApp me once so that there is no mistake, sir. And one with, what will be the width of your coil?   (मुझे आप WhatsApp कर देंगे एक बार तो सो दैट के मिस्टेक ना हो जाए सर। और एक विथ, विड्थ कितनी रहेगी कॉइल की आपकी?)\n[83s] CUSTOMER: Everyone's 2.5 meter. 2.5-12.   (सबकी ढाई मीटर। ढाई बारह।)\n[85s] AGENT: Everyone's 2.5 meter.   (सबकी ढाई मीटर।)\n[87s] CUSTOMER: 2.5-12.   (ढाई बारह।)\n[88s] AGENT: 2.5-12. Yes. 2.5, 2.5 meter by 12 meter, correct?   (ढाई बारह। हां। ढाई, ढाई मीटर बाय बारह मीटर, बराबर?)\n[90s] CUSTOMER: Correct. Yes, correct.   (करेक्ट। हां, बराबर।)\n[92s] AGENT: Correct. And you need it in 32 mm, 36 mm and 40 mm, correct?   (करेक्ट। और आपको बत्तीस एमएम, छत्तीस एमएम और चालीस एमएम में चाहिए, बराबर?)\n[94s] CUSTOMER: No, I have many more requirements, man. 25 mm, 30 tons.   (नहीं, और बहुत रिक्वायरमेंट है यार मेरी। पच्चीस एमएम में तीस टन।)\n[96s] AGENT: Sir, no, the current one you need to procure, you will take it immediately because ours is an advance payment, sir.   (सर, नहीं अभी करंट आपको जो प्रोक्योर करनी है, अभी तुरंत आप लेंगे क्योंकि हमारा सर एडवांस पेमेंट होता है।)\n[99s] CUSTOMER: I am talking about the immediate one only.   (मैं वही तुरंत की बोल रहा हूं मैं आपको।)\n[100s] AGENT: Understood, understood. I am not giving you a one-year plan.   (अंडरस्टूड, अंडरस्टूड। एक साल की प्लानिंग नहीं दे रहा हूं मैं आपको।)\n[103s] CUSTOMER: Okay, okay sir.   (ओके, ओके सर।)\n[104s] AGENT: Okay sir, if you just put this on WhatsApp once, then I can punch your order, sir.   (ठीक है सर, मुझे आप खाली ये WhatsApp पे डाल देंगे एक बार, तो मैं पंच कर दूं फिर सर आपका ऑर्डर।)\n[108s] CUSTOMER: You WhatsApp me.   (आप WhatsApp कर दो मेरे को।)\n[109s] AGENT: I have done it, I have sent you my card, sir.   (कर दिया, मैंने आपको कार्ड भेज दिया सर, अपना।)\n[111s] CUSTOMER: You just WhatsApp and say hi to me.   (आप WhatsApp करके हाय कर दीजिए ना मेरे को।)\n[112s] AGENT: Done sir, done sir. I have also said hi to you, sir.   (कर दिया सर, कर दिया सर। मैंने आपको हाय भी कर दिया है सर।)\n[114s] CUSTOMER: Perfect.   (परफेक्ट।)\n[115s] AGENT: Okay, done sir, done sir.   (ओके, डन सर, डन सर।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 43,
  "connected": 1,
  "audio_notes": "clear: Some background office noise on the agent's side, but the speech is clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "43 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "You skipped the permission and hook, which allowed the customer to immediately object on price. Follow the opener structure to control the first 30 seconds of the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a high-volume buyer of HR plates (600-700 MT/month) in Jhansi, immediately objected to JSW's pricing based on his current rates from SAIL. The agent skipped the initial pitch structure but successfully transitioned to qualifying the customer's large, immediate requirement (multiple thicknesses totaling over 70 tons). The call ended with the agent initiating a WhatsApp conversation to receive the formal requirement and prepare a quote.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Hello, Deepak ji good evening. Raunak Mehta speaking from JSW.\", \"comment\": \"The agent did not ask for permission to speak, jumping directly into a question about procurement.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Deepak ji, are you planning any procurement in HR, in CR, in metal sheets?\", \"comment\": \"The agent did not lead with a price or availability hook, instead asking a generic question which ceded control of the call.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"Where do you buy from now? ... how many tons of material do you procure monthly, by the way?\", \"comment\": \"The agent only asked about current suppliers and monthly tonnage, failing to meet the 'partial' threshold of 3 questions.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not pitch any USPs, instead just promising to 'get it compared and give you the best'.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"What is your requirement right now? How many tons... what will be the width of your coil?\", \"comment\": \"The agent successfully asked for and captured the current requirement including location, thickness, width, and quantity.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Done sir, done sir. I have also said hi to you, sir.\", \"comment\": \"After the customer requested it, the agent established a WhatsApp chat as the explicit next step to receive the requirement.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the permission and hook, which allowed the customer to immediately object on price. Follow the opener structure to control the first 30 seconds of the call.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"JSW's rates are not suiting me, brother. What should I do?\", \"response\": \"Understood, understood sir... I'll get it compared and give you the best.\"}, {\"obj_type\": \"incumbent_supplier\", \"state\": \"handled\", \"evidence\": \"The price at which I am buying from SAIL, why would I give more than what I'm buying from SAIL to JSW?\", \"response\": \"First, let's start with a small order. Then we'll set up a plan, sir, okay?\"}, {\"obj_type\": \"send_price_will_think\", \"state\": \"handled\", \"evidence\": \"You give me the rate, brother.\", \"response\": \"I have done it, I have sent you my card, sir... I have also said hi to you, sir.\"}], \"call_summary\": \"The customer, a high-volume buyer of HR plates (600-700 MT/month) in Jhansi, immediately objected to JSW's pricing based on his current rates from SAIL. The agent skipped the initial pitch structure but successfully transitioned to qualifying the customer's large, immediate requirement (multiple thicknesses totaling over 70 tons). The call ended with the agent initiating a WhatsApp conversation to receive the formal requirement and prepare a quote.\"}",
  "error": null,
  "latency_ms": 36207,
  "input_tokens": 4584,
  "output_tokens": 1062,
  "created_at": "2026-09-25 11:07:17",
  "sentiment": "positive",
  "sentiment_score": 0.315,
  "sentiment_confidence": "high",
  "pos": 18,
  "neg": 5,
  "lex_hits": 17,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.619,
  "agent_talk_sec": 66.9,
  "customer_talk_sec": 41.1,
  "dead_air_sec": 101.0,
  "longest_monologue_sec": 7.7,
  "agent_wpm": 313.9,
  "interruptions": 0,
  "agent_turns": 23,
  "customer_turns": 20,
  "discovery_qs": 19,
  "words_agent": 350,
  "words_customer": 184,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178903760791",
      "idx": 0,
      "speaker": "agent",
      "start_s": 1.58,
      "end_s": 4.28,
      "text_en": "Hello, Deepak ji good evening. Raunak Mehta speaking from JSW.",
      "text_native": "हेलो, दीपक जी गुड इवनिंग। रौनक मेहता बात कर रहा हूं JSW से।"
    },
    {
      "ucid": "21112178903760791",
      "idx": 1,
      "speaker": "customer",
      "start_s": 4.5,
      "end_s": 5.2,
      "text_en": "Who is speaking?",
      "text_native": "कौन बोल रहे हैं?"
    },
    {
      "ucid": "21112178903760791",
      "idx": 2,
      "speaker": "agent",
      "start_s": 5.7,
      "end_s": 6.07,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178903760791",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.37,
      "end_s": 6.7,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178903760791",
      "idx": 4,
      "speaker": "agent",
      "start_s": 6.8,
      "end_s": 10.1,
      "text_en": "Deepak ji, are you planning any procurement in HR, in CR, in metal sheets?",
      "text_native": "दीपक जी, कुछ प्रोक्योरमेंट का प्लान कर रहे हो HR में, CR में, मेटल शीट्स में?"
    },
    {
      "ucid": "21112178903760791",
      "idx": 5,
      "speaker": "customer",
      "start_s": 10.38,
      "end_s": 15.8,
      "text_en": "Brother, I am preparing for a lot of procurement. Requirement... JSW's rates are not suiting me, brother. What should I do?",
      "text_native": "दादा, खूब प्रोक्योरमेंट की तैयारी कर रहे हैं। रिक्वायरमेंट JSW के मेरे को रेट्स नहीं सूट कर रहे हैं दादा। क्या करूं मैं?"
    },
    {
      "ucid": "21112178903760791",
      "idx": 6,
      "speaker": "agent",
      "start_s": 15.8,
      "end_s": 21.2,
      "text_en": "Sir, tell me which make you want. On JSW One, I have NMDC, SAIL onboarded. If you want a specific brand, then tell me that. What do you deal in, sir?",
      "text_native": "सर, कौनसा मेक चाहिए मुझे बताओ आप। JSW One पे मेरे पास NMDC, SAIL ऑनबोर्डेड है। आपको स्पेसिफिक कोई ब्रांड का चाहिए तो मुझे वो बताइए। किसमें डील करते हो सर आप?"
    },
    {
      "ucid": "21112178903760791",
      "idx": 7,
      "speaker": "customer",
      "start_s": 21.2,
      "end_s": 28.2,
      "text_en": "I don't want a specific brand. I want HR plates. You give me any, I want it cheap, brother. The price at which I am buying from SAIL, why would I give more than what I'm buying from SAIL to JSW?",
      "text_native": "मेरे को स्पेसिफिक ब्रांड का नहीं चाहिए। मुझे तो HR प्लेटें चाहिए। आप दे दो कोई भी, मुझे सस्ती चाहिए दादा। जो प्राइस में मैं SAIL से ले रहा हूं, जो SAIL से ले रहा हूं उससे ज्यादा क्यों दूंगा मैं JSW को?"
    },
    {
      "ucid": "21112178903760791",
      "idx": 8,
      "speaker": "agent",
      "start_s": 28.2,
      "end_s": 33.8,
      "text_en": "Understood, understood sir. Understood, understood. Where do you buy from now? Do you buy from a distributor or directly from the plant? Where do you buy from? Where are you procuring from?",
      "text_native": "समझा, समझा सर। समझा, समझा। अभी आप कहां से लेते हो? डिस्ट्रीब्यूटर से लेते हो या डायरेक्ट प्लांट से लेते हो? कहां से लेते हैं आप? प्रोक्योरमेंट कहां से कर रहे हो?"
    },
    {
      "ucid": "21112178903760791",
      "idx": 9,
      "speaker": "customer",
      "start_s": 33.8,
      "end_s": 38.0,
      "text_en": "I... distributor... I... I buy from the C&F that they have, SAIL's, the ones in UP.",
      "text_native": "मैं डिस्ट्रीब्यूटर, मैं मैं C&F जो उनका है SAIL का, उनसे लेता हूं UP के जो हैं।"
    },
    {
      "ucid": "21112178903760791",
      "idx": 10,
      "speaker": "agent",
      "start_s": 38.2,
      "end_s": 39.8,
      "text_en": "Okay. Where is your location, sir?",
      "text_native": "ओके। आपका लोकेशन कहां पर है सर ये?"
    },
    {
      "ucid": "21112178903760791",
      "idx": 11,
      "speaker": "customer",
      "start_s": 40.2,
      "end_s": 40.8,
      "text_en": "Jhansi.",
      "text_native": "झांसी।"
    },
    {
      "ucid": "21112178903760791",
      "idx": 12,
      "speaker": "agent",
      "start_s": 41.1,
      "end_s": 48.8,
      "text_en": "It's in Jhansi, right? Okay sir. You use SAIL's product, right? Okay, I'll just, I'll talk to the team right now. I'll get it compared and give you the best. What is your requirement right now? How many tons, how many tons is the requirement?",
      "text_native": "झांसी में है ना? ठीक है सर। मैं आप SAIL का ही प्रोडक्ट यूज करते हो ना? ठीक है मैं एक बार, मैं अभी टीम से बात कर लेता हूं। कंपेयर करा के बेस्ट कर देता हूं। अभी आपको कितनी रिक्वायरमेंट है? कितने टन, कितने टन की रिक्वायरमेंट है?"
    },
    {
      "ucid": "21112178903760791",
      "idx": 13,
      "speaker": "customer",
      "start_s": 48.8,
      "end_s": 51.2,
      "text_en": "I'll give you the immediate requirement. You give me the rate, brother.",
      "text_native": "मैं आपको इमीडिएट रिक्वायरमेंट देता हूं। आप मेरे को रेट तो दो दादा।"
    },
    {
      "ucid": "21112178903760791",
      "idx": 14,
      "speaker": "agent",
      "start_s": 51.2,
      "end_s": 55.2,
      "text_en": "Yes, yes, I'll ping you on WhatsApp. Okay? Send me your on, the urgent requirement you have right now.",
      "text_native": "जी जी, मैं आपको ना WhatsApp पे पिंग करता हूं। ओके? मुझे आपका ऑन, अभी जो अर्जेंट रिक्वायरमेंट है मुझे भेज दीजिए।"
    },
    {
      "ucid": "21112178903760791",
      "idx": 15,
      "speaker": "customer",
      "start_s": 55.5,
      "end_s": 56.5,
      "text_en": "You WhatsApp me.",
      "text_native": "आप WhatsApp करो मेरे को।"
    },
    {
      "ucid": "21112178903760791",
      "idx": 16,
      "speaker": "agent",
      "start_s": 56.8,
      "end_s": 58.5,
      "text_en": "Yes sir, yes sir. This is your number on WhatsApp, right?",
      "text_native": "जी सर, जी सर। यही नंबर है ना आपका WhatsApp पे?"
    },
    {
      "ucid": "21112178903760791",
      "idx": 17,
      "speaker": "customer",
      "start_s": 58.8,
      "end_s": 60.2,
      "text_en": "Yes, this is my number on WhatsApp.",
      "text_native": "हां, ये नंबर है मेरा WhatsApp पे।"
    },
    {
      "ucid": "21112178903760791",
      "idx": 18,
      "speaker": "agent",
      "start_s": 60.5,
      "end_s": 63.2,
      "text_en": "Okay, okay sir. And how many tons of material do you procure monthly, by the way?",
      "text_native": "ओके, ओके सर। और कितना टन आप मटेरियल प्रोक्योर करते हैं मंथली वैसे?"
    },
    {
      "ucid": "21112178903760791",
      "idx": 19,
      "speaker": "customer",
      "start_s": 63.2,
      "end_s": 65.8,
      "text_en": "My monthly procurement of HR is six-seven hundred tons, sir.",
      "text_native": "महीने का मेरा छह सात सौ टन HR का प्रोक्योरमेंट है भाई साहब।"
    },
    {
      "ucid": "21112178903760791",
      "idx": 20,
      "speaker": "agent",
      "start_s": 66.0,
      "end_s": 72.8,
      "text_en": "Oh, very great, sir. Okay sir, let's do it sir, let's start. First, let's start with a small order. Then we'll set up a plan, sir, okay?",
      "text_native": "ओह, वेरी ग्रेट सर। ठीक है सर, करते हैं सर, स्टार्ट करते हैं। पहले एक स्मॉल ऑर्डर से स्टार्ट करते हैं। फिर आगे हम प्लान अप बिठाते हैं सर, ठीक है?"
    },
    {
      "ucid": "21112178903760791",
      "idx": 21,
      "speaker": "customer",
      "start_s": 73.0,
      "end_s": 74.8,
      "text_en": "You give me 32 mm, I need 36 tons.",
      "text_native": "आप मेरे को बत्तीस एमएम दे दो, छत्तीस टन चाहिए मेरे को।"
    },
    {
      "ucid": "21112178903760791",
      "idx": 22,
      "speaker": "agent",
      "start_s": 75.0,
      "end_s": 76.2,
      "text_en": "36 tons in 32 mm.",
      "text_native": "बत्तीस एमएम में छत्तीस टन।"
    },
    {
      "ucid": "21112178903760791",
      "idx": 23,
      "speaker": "customer",
      "start_s": 76.2,
      "end_s": 79.5,
      "text_en": "I need 36 mm, 20 tons. I need 40 mm, 14 tons.",
      "text_native": "छत्तीस एमएम चाहिए मेरे को बीस टन। चालीस एमएम चाहिए चौदह टन।"
    },
    {
      "ucid": "21112178903760791",
      "idx": 24,
      "speaker": "agent",
      "start_s": 79.5,
      "end_s": 83.2,
      "text_en": "If you could WhatsApp me once so that there is no mistake, sir. And one with, what will be the width of your coil?",
      "text_native": "मुझे आप WhatsApp कर देंगे एक बार तो सो दैट के मिस्टेक ना हो जाए सर। और एक विथ, विड्थ कितनी रहेगी कॉइल की आपकी?"
    },
    {
      "ucid": "21112178903760791",
      "idx": 25,
      "speaker": "customer",
      "start_s": 83.2,
      "end_s": 84.8,
      "text_en": "Everyone's 2.5 meter. 2.5-12.",
      "text_native": "सबकी ढाई मीटर। ढाई बारह।"
    },
    {
      "ucid": "21112178903760791",
      "idx": 26,
      "speaker": "agent",
      "start_s": 85.2,
      "end_s": 86.2,
      "text_en": "Everyone's 2.5 meter.",
      "text_native": "सबकी ढाई मीटर।"
    },
    {
      "ucid": "21112178903760791",
      "idx": 27,
      "speaker": "customer",
      "start_s": 86.8,
      "end_s": 87.2,
      "text_en": "2.5-12.",
      "text_native": "ढाई बारह।"
    },
    {
      "ucid": "21112178903760791",
      "idx": 28,
      "speaker": "agent",
      "start_s": 87.8,
      "end_s": 90.2,
      "text_en": "2.5-12. Yes. 2.5, 2.5 meter by 12 meter, correct?",
      "text_native": "ढाई बारह। हां। ढाई, ढाई मीटर बाय बारह मीटर, बराबर?"
    },
    {
      "ucid": "21112178903760791",
      "idx": 29,
      "speaker": "customer",
      "start_s": 90.2,
      "end_s": 91.2,
      "text_en": "Correct. Yes, correct.",
      "text_native": "करेक्ट। हां, बराबर।"
    },
    {
      "ucid": "21112178903760791",
      "idx": 30,
      "speaker": "agent",
      "start_s": 91.5,
      "end_s": 93.8,
      "text_en": "Correct. And you need it in 32 mm, 36 mm and 40 mm, correct?",
      "text_native": "करेक्ट। और आपको बत्तीस एमएम, छत्तीस एमएम और चालीस एमएम में चाहिए, बराबर?"
    },
    {
      "ucid": "21112178903760791",
      "idx": 31,
      "speaker": "customer",
      "start_s": 93.8,
      "end_s": 96.2,
      "text_en": "No, I have many more requirements, man. 25 mm, 30 tons.",
      "text_native": "नहीं, और बहुत रिक्वायरमेंट है यार मेरी। पच्चीस एमएम में तीस टन।"
    },
    {
      "ucid": "21112178903760791",
      "idx": 32,
      "speaker": "agent",
      "start_s": 96.2,
      "end_s": 99.0,
      "text_en": "Sir, no, the current one you need to procure, you will take it immediately because ours is an advance payment, sir.",
      "text_native": "सर, नहीं अभी करंट आपको जो प्रोक्योर करनी है, अभी तुरंत आप लेंगे क्योंकि हमारा सर एडवांस पेमेंट होता है।"
    },
    {
      "ucid": "21112178903760791",
      "idx": 33,
      "speaker": "customer",
      "start_s": 99.0,
      "end_s": 100.5,
      "text_en": "I am talking about the immediate one only.",
      "text_native": "मैं वही तुरंत की बोल रहा हूं मैं आपको।"
    },
    {
      "ucid": "21112178903760791",
      "idx": 34,
      "speaker": "agent",
      "start_s": 100.5,
      "end_s": 103.0,
      "text_en": "Understood, understood. I am not giving you a one-year plan.",
      "text_native": "अंडरस्टूड, अंडरस्टूड। एक साल की प्लानिंग नहीं दे रहा हूं मैं आपको।"
    },
    {
      "ucid": "21112178903760791",
      "idx": 35,
      "speaker": "customer",
      "start_s": 103.0,
      "end_s": 103.8,
      "text_en": "Okay, okay sir.",
      "text_native": "ओके, ओके सर।"
    },
    {
      "ucid": "21112178903760791",
      "idx": 36,
      "speaker": "agent",
      "start_s": 103.8,
      "end_s": 107.8,
      "text_en": "Okay sir, if you just put this on WhatsApp once, then I can punch your order, sir.",
      "text_native": "ठीक है सर, मुझे आप खाली ये WhatsApp पे डाल देंगे एक बार, तो मैं पंच कर दूं फिर सर आपका ऑर्डर।"
    },
    {
      "ucid": "21112178903760791",
      "idx": 37,
      "speaker": "customer",
      "start_s": 107.8,
      "end_s": 108.8,
      "text_en": "You WhatsApp me.",
      "text_native": "आप WhatsApp कर दो मेरे को।"
    },
    {
      "ucid": "21112178903760791",
      "idx": 38,
      "speaker": "agent",
      "start_s": 109.0,
      "end_s": 110.8,
      "text_en": "I have done it, I have sent you my card, sir.",
      "text_native": "कर दिया, मैंने आपको कार्ड भेज दिया सर, अपना।"
    },
    {
      "ucid": "21112178903760791",
      "idx": 39,
      "speaker": "customer",
      "start_s": 110.8,
      "end_s": 112.2,
      "text_en": "You just WhatsApp and say hi to me.",
      "text_native": "आप WhatsApp करके हाय कर दीजिए ना मेरे को।"
    },
    {
      "ucid": "21112178903760791",
      "idx": 40,
      "speaker": "agent",
      "start_s": 112.2,
      "end_s": 114.2,
      "text_en": "Done sir, done sir. I have also said hi to you, sir.",
      "text_native": "कर दिया सर, कर दिया सर। मैंने आपको हाय भी कर दिया है सर।"
    },
    {
      "ucid": "21112178903760791",
      "idx": 41,
      "speaker": "customer",
      "start_s": 114.2,
      "end_s": 114.8,
      "text_en": "Perfect.",
      "text_native": "परफेक्ट।"
    },
    {
      "ucid": "21112178903760791",
      "idx": 42,
      "speaker": "agent",
      "start_s": 114.8,
      "end_s": 115.8,
      "text_en": "Okay, done sir, done sir.",
      "text_native": "ओके, डन सर, डन सर।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178903760791",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Hello, Deepak ji good evening. Raunak Mehta speaking from JSW.",
      "comment": "The agent did not ask for permission to speak, jumping directly into a question about procurement."
    },
    {
      "ucid": "21112178903760791",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Deepak ji, are you planning any procurement in HR, in CR, in metal sheets?",
      "comment": "The agent did not lead with a price or availability hook, instead asking a generic question which ceded control of the call."
    },
    {
      "ucid": "21112178903760791",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "Where do you buy from now? ... how many tons of material do you procure monthly, by the way?",
      "comment": "The agent only asked about current suppliers and monthly tonnage, failing to meet the 'partial' threshold of 3 questions."
    },
    {
      "ucid": "21112178903760791",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not pitch any USPs, instead just promising to 'get it compared and give you the best'."
    },
    {
      "ucid": "21112178903760791",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "What is your requirement right now? How many tons... what will be the width of your coil?",
      "comment": "The agent successfully asked for and captured the current requirement including location, thickness, width, and quantity."
    },
    {
      "ucid": "21112178903760791",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Done sir, done sir. I have also said hi to you, sir.",
      "comment": "After the customer requested it, the agent established a WhatsApp chat as the explicit next step to receive the requirement."
    }
  ],
  "objections": [
    {
      "ucid": "21112178903760791",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "JSW's rates are not suiting me, brother. What should I do?",
      "response": "Understood, understood sir... I'll get it compared and give you the best."
    },
    {
      "ucid": "21112178903760791",
      "obj_type": "incumbent_supplier",
      "state": "handled",
      "evidence": "The price at which I am buying from SAIL, why would I give more than what I'm buying from SAIL to JSW?",
      "response": "First, let's start with a small order. Then we'll set up a plan, sir, okay?"
    },
    {
      "ucid": "21112178903760791",
      "obj_type": "send_price_will_think",
      "state": "handled",
      "evidence": "You give me the rate, brother.",
      "response": "I have done it, I have sent you my card, sir... I have also said hi to you, sir."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}