{
  "ucid": "21112178903747371",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 16:21:13",
  "end_time": "2026-09-10 16:37:52",
  "duration_sec": 999,
  "campaign": "MSME_IS_India_ProductOpps_Reg_Acc",
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  "ingested_at": "2026-09-24 11:52:36.999815+00",
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  "english_text": "[2s] CUSTOMER: Hello.   (हॅलो)\n[2s] AGENT: Hello.   (हॅलो)\n[3s] CUSTOMER: Trend Interiors?\n[5s] CUSTOMER: Yes, please speak.   (हां जी बोलिए।)\n[6s] AGENT: Sir, I was calling from JSW.   (सर जेएसडब्ल्यू से बात कर रहा था मैं।)\n[8s] CUSTOMER: Yes, tell me.   (हां जी बताइए।)\n[8s] AGENT: Uh sir, actually your account was registered, so I called regarding that. Are you looking for some requirement, sir?   (अह सर एक्चुअली अपना अकाउंट रजिस्टर था, तो उसी रिगार्डिंग मैंने कॉल किया था। कुछ रिक्वायरमेंट में देख रहे हैं सर आप?)\n[12s] CUSTOMER: Yes, tell me.   (जी बताइए।)\n[13s] AGENT: I was asking the same that   (मैंने वही पूछा की)\n[14s] CUSTOMER: Yes, yes, tell me sir.   (जी जी बताइए सर।)\n[15s] AGENT: I'm saying, is there any requirement right now, live?   (मैं बोल रहा हूं कुछ रिक्वायरमेंट है सर अभी लाइव?)\n[17s] CUSTOMER: Yes, I have a requirement, sir. It's for TMT bar and also for cement.   (हां, मुझे सर रिक्वायरमेंट है। TMT बार का भी है और सीमेंट का भी है।)\n[21s] AGENT: Okay.\n[22s] AGENT: So what do you want to take first, TMT or cement?   (तो आपको पहले क्या TMT लेना है, सीमेंट लेना है?)\n[24s] CUSTOMER: First TMT, both are together.   (पहले TMT, दोनों साथ में है।)\n[26s] AGENT: Okay, it will be done, sir. How many tons of what do you need?   (ठीक है, हो जाएगा ना सर। कितना टन क्या चाहिए?)\n[28s] CUSTOMER: The work is a little   (काम थोड़ा सा)\n[29s] AGENT: Yes, please speak.   (हां बोलिए ना।)\n[30s] CUSTOMER: I have opened this in Unitech.   (ये Unitech में इसको ओपन किया हूं।)\n[32s] AGENT: Hmm.   (हम्म।)\n[34s] CUSTOMER: Yes, yes, tell me sir.   (जी जी बताइए सर।)\n[35s] AGENT: Yes, that's what I'm saying, what quantity do you need, sir, and where do you need it?   (हां मैं वही बोल रहा हूं कि मतलब कैसे क्या क्वांटिटी चाहिए आपको सर और कहां चाहिए?)\n[38s] CUSTOMER: It's done, it's done. Okay.   (हो गया हो गया। अच्छा।)\n[39s] CUSTOMER: Should I go back?   (बैक करूं?)\n[40s] CUSTOMER: One minute, sir.   (एक मिनट सर।)\n[41s] CUSTOMER: So, where are you calling from in MSME, sir?   (तो आप MSME कहां से बोल रहे हैं सर?)\n[44s] AGENT: JSW One MSME Bombay BKC.\n[46s] CUSTOMER: Okay okay okay BKC. Mine is also in BKC, I'm right next to it, sir.   (Okay okay okay BKC. मेरा भी BKC में ही है, बगल में हूं सर।)\n[48s] CUSTOMER: Okay, fine. So I'll do this one thing, sir. First, I'll have to do the profile, right sir?   (चलो ठीक है, तो मैं ये ये एक काम करता हूं सर। पहले तो प्रोफाइल करना पड़ेगा ना सर?)\n[52s] AGENT: Yes, first you'll have to do the profile.   (हां, पहले प्रोफाइल करना पड़ेगा।)\n[53s] CUSTOMER: So, I'm editing the profile details, and it has become Unitech instead of Trend Interior. In that, some yes, the GST number is the same but the company name has changed.   (तो प्रोफाइल डिटेल में एडिट कर रहा हूं तो ये Unitech हो गया है Trend Interior के हटा के। उसमें कुछ हां, GST नंबर सेम है but कंपनी नेम चेंज हुआ है।)\n[58s] AGENT: It's fine, sir, it will be done, that's not a problem. We'll get it done from the back end.   (ठीक है ना सर, हो जाएगा, वो दिक्कत नहीं है। वो बैक एंड से हम करवा देंगे।)\n[100s] CUSTOMER: Do it, sir, I'll place the order here.   (करिए सर, मैं यहां पे ऑर्डर कर देता हूं।)\n[102s] AGENT: Will do.   (चलेगा।)\n[103s] AGENT: You tell me, yes, you put it on that, I'll tell them to do it from the back end.   (आप बताइए, हां आप उसपे डाल दीजिए, मैं बैक एंड से करने बोल देता हूं।)\n[105s] CUSTOMER: Why?   (क्यों?)\n[106s] AGENT: I said, just create an enquiry on it, I'll get the company name, entity name changed from the back end.   (मैं बोला आप उसपे खाली इंक्वायरी बना दीजिएगा, मैं बैक एंड से वो कंपनी नेम, एंटिटी नेम चेंज करवा देता हूं।)\n[109s] CUSTOMER: This... this has come, sir. I have opened yours, I have opened the app. Tell me how to do it.   (ये ये आ गया सर जी। आपका ओपन किया हूं मैं, ऐप ओपन किया हूं। बताइए कैसे करना है?)\n[112s] AGENT: Inside this, can you see the cart on the right?   (इसके अंदर आपको राइट में कार्ट दिख रहा है?)\n[114s] CUSTOMER: Yes.   (हां।)\n[115s] AGENT: Go inside that and you... TMT has come up? Yes, after selecting that, you will have to enter which dia and what quantity you need.   (उसके अंदर जाके आपको TMT का आ गया? हां, उसको सेलेक्ट करके आपको कौन से डाया में कितने क्या क्वांटिटी चाहिए, वो डालना पड़ेगा आपको।)\n[120s] CUSTOMER: Okay.   (अच्छा।)\n[121s] AGENT: For example, in this you   (फॉर एग्जांपल इसमें आपको)\n[122s] CUSTOMER: I had spoken to the Tata guys, so they probably don't have the material.   (ये Tata वालों से मेरा बात हुआ था तो उनके पास शायद मटेरियल है नहीं।)\n[124s] AGENT: Yes.   (हां।)\n[125s] CUSTOMER: So we'll take it from JSW only, right? We need JSW FE 505 D.   (तो हम JSW से ही लेंगे, है ना? हमें JSW FE 505 D.)\n[128s] AGENT: You need 550D, right?   (550D चाहिए ना आपको?)\n[131s] CUSTOMER: No no, not 550, 505, 505.   (नहीं नहीं 550 नहीं, 505, 505.)\n[133s] CUSTOMER: Okay, tell me one thing, sir. Do you guys get it delivered directly from the factory or can we do it from a dealer distributor here?   (अच्छा एक बात बता दीजिए सर, आप लोग डायरेक्ट फैक्ट्री से दिलाते हैं या यहां पे डीलर डिस्ट्रीब्यूटर से कर सकते हैं?)\n[137s] AGENT: Sir, it purely depends on what your quantity is, sir. If your   (सर, it purely depend करता है सर कि आपकी क्वांटिटी कितनी है। अगर आपकी)\n[141s] CUSTOMER: Like, we are already, okay, let's go, thank you sir.   (जैसे ऑलरेडी हम लोग है ना, ठीक है, चलिए धन्यवाद सर।)\n[144s] CUSTOMER: Hello sir, right? Hello?   (हेलो सर, है ना? हेलो?)\n[146s] CUSTOMER: I'll take it, sir. Hello sir, what it is, I have already gotten the rate from the dealer distributor, that's why I'm saying. If we put in the effort, the effort will go to waste, there's no point.   (मैं ले लेता हूं सर। हेलो सर, मैं जैसे क्या है, ऑलरेडी मैं डीलर डिस्ट्रीब्यूटर से रेट निकाल चुका हूं, इसीलिए मैं बोल रहा हूं। मेहनत करेंगे तो मेहनत बेकार जाएगा, कोई मतलब नहीं है।)\n[152s] AGENT: See, the prices that dealer distributors have, they are different. If we also purchase and do it, then our region is different, meaning the whole range is different.   (देखिए, डीलर डिस्ट्रीब्यूटर के पास जो प्राइस रहते हैं ना, वो अलग रहते हैं। हम अगर हम परचेस भी करके अगर करते हैं ना, तो हमारा रीजन अलग रहता है, मतलब पूरा रेंज अलग रहता है वो।)\n[159s] CUSTOMER: It turns out   (पता लगे)\n[160s] AGENT: It is stored with our own dealer, we give you the material from there only. We don't do business on the dealer's inventory.   (हमारी ही डीलर के पास स्टोर्ड रहती है, हम उसमें से ही मटेरियल आपको देते हैं। डीलर के इन्वेंटरी पे बिजनेस नहीं करते हम लोग।)\n[204s] CUSTOMER: No, it's like, if I give you the rate, okay fine, I'm entering it.   (नहीं, कैसा है कि मैं अगर आपको रेट, आपको चलो ठीक है, मैं डाल रहा हूं।)\n[207s] CUSTOMER: Yes yes yes. I am with his sir, I'll meet in five minutes.   (हां हां हां। मैं उनके सर के साथ में, मिलता हूं पांच मिनट में।)\n[210s] CUSTOMER: Sorry. Hello sir, so I'm saying that, for example, okay fine, so will the rate be lower than the dealer's rate or   (सॉरी। हेलो सर, तो मैं ये बोल रहा हूं कि जैसे कि चलो ठीक है, तो डीलर का रेट से कम रहेगा रेट या)\n[214s] AGENT: Sir, see, generally the rate is low, but sometimes what happens is, the dealer who is there, he   (सर देखिए, जनरली तो रेट कम ही रहता है, बट कभी-कभी क्या होता है, डीलर जो होता है, वो)\n[220s] CUSTOMER: On this, yes, I have already taken rates from Heena and others, sir. Your Mumbai-based biggest   (इसपे ऑलरेडी हां, मैं हीना वगैरह से रेट ले चुके हैं सर। आपका जो मुंबई बेस्ड सबसे)\n[223s] AGENT: I understood, I understood.   (समझ गया मैं, समझ गया।)\n[224s] CUSTOMER: Yes. So then I fill it for you, then your time is also wasted, mine is also wasted. It's better that I told you, sir.   (हां। तो फिर मैं आपको फिर भरूं, फिर आपका भी टाइम वेस्ट हो, मेरा भी वेस्ट हो। इससे अच्छा मैं बता दिया आपको सर।)\n[228s] AGENT: Sir, what is the total quantity you need?   (सर, क्वांटिटी कितना चाहिए आपको टोटल?)\n[230s] CUSTOMER: 145 MT. 145 metric ton. It's TMT bar, right?   (145 MT. 145 metric ton. TMT बार है ना?)\n[233s] AGENT: Yes yes yes.\n[234s] CUSTOMER: And 35 metric tons of cement. So JSW's cement, OPC 53.   (और 35 metric ton सीमेंट है। तो JSW का सीमेंट OPC 53.)\n[238s] CUSTOMER: Bulkhead.   (बल्केट।)\n[240s] AGENT: Sir, see, for cement, the team is completely different. I am not from the cement team, I am from the steel team.   (सर देखिए, सीमेंट के लिए तो ना टीम अलग है पूरा। मैं सीमेंट टीम से नहीं हूं, मैं स्टील टीम से हूं।)\n[243s] CUSTOMER: Okay fine, I'll do it for steel. Yes, tell me.   (अच्छा ठीक है, मैं स्टील का करता हूं। हां, बताइए।)\n[246s] CUSTOMER: Now, now I need the best rate, I have two companies approved. In which there is JSW and Tata. So what is the best, best rate you can give, in Tata or in JSW?   (अब अब मेरेको बेस्ट रेट, मेरेको दो दो कंपनी अप्रूव है। जिसमें JSW है और Tata. तो बेस्ट बेस्ट रेट क्या दे सकते हैं Tata में या JSW में?)\n[250s] AGENT: I will give it in JSW or JSPL, sir.   (JSW या JSPL में दूंगा सर मैं।)\n[252s] CUSTOMER: Pardon?   (जी?)\n[253s] AGENT: I will give it in JSW or I will give it in JSPL, sir.   (JSW में दूंगा या JSPL में दूंगा आपको सर मैं।)\n[255s] CUSTOMER: What is this JSPL, sir?   (JSPL क्या है सर ये?)\n[256s] AGENT: Jindal Steel Power Limited.\n[258s] CUSTOMER: No, Jindal.   (नहीं, जिंदाल।)\n[259s] CUSTOMER: That is also JSW's, right?   (वो भी JSW का ही है ना?)\n[300s] AGENT: Oh sorry, that is different.   (अच्छा सॉरी, वो अलग है।)\n[301s] AGENT: No, JSPL and JSW are sister concerns only, both belong to the same one.   (नहीं, JSPL और JSW सिस्टर कंसर्न्स ही है, दोनों एक ही उसके है।)\n[303s] CUSTOMER: It's the same, right? Okay.   (एक ही है ना? अच्छा।)\n[304s] CUSTOMER: JSW, I'll do one thing. Okay, I've opened it, sir, come on, tell me, I'll fill it quickly.   (JSW, मैं एक काम करता हूं। अच्छा ओपन किया सर, चलिए बताइए, मैं भर देता हूं फटाफट।)\n[307s] CUSTOMER: Now JSW, Tata, Tiscno, tell me, speak, speak sir.   (अभी JSW, Tata, Tiscno, बताओ, बोलो बोलो सर।)\n[310s] AGENT: What should I say, sir?   (क्या बोलूं सर?)\n[310s] CUSTOMER: Where is this? It's written FE. I need FE 505 D.   (ये कहां पे है? FE लिखा हुआ है। मेरेको FE 505 D.)\n[314s] AGENT: 505? Or 550?   (505? की 550?)\n[316s] CUSTOMER: One minute sir, I'm opening yours.   (एक मिनट सर, आपका मैं ओपन करता हूं।)\n[319s] CUSTOMER: Which guy was from the cement department, sir? Yes yes yes, FE 550D.   (सीमेंट डिपार्टमेंट कौन सा बंदा था सर? जी जी जी, FE 550D.)\n[323s] AGENT: Yes, that's the standard one, sir, that's what I'm saying.   (हां, वो स्टैंडर्ड ही है ना सर, वही तो मैं बोल रहा हूं।)\n[325s] CUSTOMER: Yes, so I'm looking at that only on yours. FE JSW On FE 550 TMT. Do I have to click on this?   (हां, तो मैं वही देख रहा हूं आपका। FE JSW On FE 550 TMT. इसपे क्लिक करना है?)\n[329s] AGENT: Yes, you have to click on that.   (हां, उसपे क्लिक करना है।)\n[330s] CUSTOMER: D is not written ahead of it, sir.   (D नहीं लिखा हुआ है आगे सर।)\n[332s] AGENT: No no, I will edit that from here, sir.   (नहीं नहीं, वो मैं यहां से एडिट करूंगा ना सर।)\n[333s] CUSTOMER: Okay, it just says JSW On FE 550.   (अच्छा, JSW On FE 550 लिखा है बस।)\n[335s] AGENT: Yes, so in this, see, you have two options. You float a normal enquiry from there and then from my side, you just... I'll send you a 'hi' on WhatsApp, you send me your enquiry on that. I will edit it here, get the exact pricing and give it to you on FOR.   (हां, तो इसमें ना देखिए दो ऑप्शन है आपके पास। आप वहां से ना एक नॉर्मल इंक्वायरी फ्लोट कर दो और मेरे साइड से फिर आप मेरेको खाली ना, मैं आपको WhatsApp पे हाय डाल देता हूं, आप मेरेको उस पे अपनी इंक्वायरी भेज दो। मैं यहां पे एडिट करके उसका एग्जैक्ट प्राइसिंग निकाल के आपको एफओआर पे दे देता हूं।)\n[346s] CUSTOMER: Okay.   (ठीक है।)\n[346s] CUSTOMER: Okay, like this... so I... Suryadev, it's written Suryadev. What is this, where did it go wrong?   (ठीक है, ऐसे कर तो मैं सूर्यदेव, सूर्यदेव लिखा है। ये क्या है, कहां पे गड़बड़ हो गया है?)\n[352s] AGENT: What is it showing?   (क्या आ रहा है?)\n[352s] CUSTOMER: One second sir. TMT, I have opened TMT, sir.   (एक सेकंड सर। TMT, TMT ओपन कर लिया सर।)\n[355s] CUSTOMER: Hmm. Tata, JSW, Neo Steel, after that where will it come, sir? I am scrolling, tell me sir.   (हम्म। Tata, JSW, Neo Steel, उसके बाद कहां पे आएगा सर? स्क्रॉल कर रहा हूं मैं, बताइए सर।)\n[359s] AGENT: Where?   (कहां पे?)\n[360s] AGENT: If you put TMT bar in the search bar   (आप उसपे सर्च बार पे TMT बार डालेंगे ना)\n[402s] CUSTOMER: Yes, JSW FE 550D. E D S TMT, what is this sir?   (हां, JSW FE 550D. E D S TMT, ये क्या है सर?)\n[405s] AGENT: That's the one.   (वही है।)\n[405s] AGENT: Yes, it's the same, sir. TMT is only one type.   (हां, सेम ही है सर। TMT एक ही आता है।)\n[407s] CUSTOMER: Okay, that E, what have you written after D, E D S, sir?   (अच्छा वो E, आपने लास्ट में D के आगे E D S क्या लिखा है सर?)\n[410s] AGENT: One second sir, stay on the line, I'm checking.   (एक सेकंड सर, चालू रखिए, मैं देखता हूं।)\n[412s] AGENT: You do one thing, inside that, simply put JSW 550D.   (आप एक काम कीजिए, उसके अंदर ना सिंपल डालिए JSW 550D.)\n[415s] CUSTOMER: Okay, should I put it on top? Yes, I've put 550D TMT in the search bar. Put it in JSW TMT. Yes.   (अच्छा ऊपर डालूं क्या? हां, सर्च बार में 550D TMT डाल दिया। JSW TMT में डाल दो। हां।)\n[418s] CUSTOMER: J S W T M T\n[423s] CUSTOMER: Okay.\n[424s] CUSTOMER: TMT.\n[424s] CUSTOMER: After that, okay JSW Fast Bult FE, okay this is different. Okay Mangal Kothari Kothari JSW   (उसके बाद में अच्छा JSW Fast Bult FE अच्छा ये अलग हो गया। अच्छा मंगल कोठारी कोठारी JSW)\n[436s] CUSTOMER: JSW Fast Bult FE 550D TMT Rebar. Should I do it on this one?   (JSW Fast Bult FE 550D TMT Rebar. इसपे ही करूं?)\n[438s] AGENT: Yes, sir see, that's what I'm saying, if you select any one, I will edit it here and make it JSW.   (हां, सर देखिए मैं वही बोल रहा हूं ना, कोई भी सेलेक्ट कर लेंगे ना, मैं यहां पे उसको एडिट करके JSW करूंगा उसको मैं।)\n[442s] CUSTOMER: Okay, boss. This JSW, what is this 'Fast Bult' that's written?   (ठीक है मालिक। ये JSW, ये Fast Bult क्या लिख के आ रहा है सर?)\n[444s] AGENT: That is Fast Built. That is a special, special edition.   (Fast Built है वो। वो स्पेशल, स्पेशल एडिशन रहता है वो।)\n[448s] CUSTOMER: The category is 8 mm, 23 MT.   (कैटेगरी है 8 mm का 23 MT.)\n[450s] CUSTOMER: Yes, 23 is done.   (हां, 23 हो गया।)\n[452s] CUSTOMER: 10 mm is 12 MT.   (10 mm का है 12 MT.)\n[455s] CUSTOMER: 10 mm, 12.   (10 mm का 12.)\n[457s] CUSTOMER: 12 mm, 18.   (12 mm का 18.)\n[459s] CUSTOMER: 18 is done. 12 mm is 18, and 16 mm is 15.   (18 हो गया। 12 mm का 18 हो गया और 16 mm का 15.)\n[503s] CUSTOMER: 16 mm, 15. After that   (16 mm का 15. उसके बाद में)\n[506s] CUSTOMER: 16 mm, 15. 20 mm, 8.   (16 mm का 15, 20 mm का 8.)\n[509s] CUSTOMER: 20 mm, 8.   (20 mm का 8.)\n[511s] CUSTOMER: 25 mm, 25 mm, 25.   (25 mm का 25 mm का 25.)\n[514s] CUSTOMER: 25 mm is 25.   (25 mm का 25 हो गया।)\n[517s] CUSTOMER: 32 mm, 44.   (32 mm का 44.)\n[520s] CUSTOMER: 32 mm, 44.   (32 mm का 44.)\n[522s] CUSTOMER: Should I add now, sir?   (अभी ऐड करूं सर?)\n[523s] AGENT: Yes.   (हां।)\n[524s] CUSTOMER: Add to cart.   (ऐड टू कार्ट।)\n[526s] CUSTOMER: I've done it, boss.   (कर लिया मालिक मैं।)\n[527s] CUSTOMER: Now view, view cart, add more. What should I do, sir?   (अभी व्यू, व्यू कार्ट, ऐड मोर। क्या करना है सर?)\n[530s] AGENT: You've added it from there, right?   (आपने ऐड कर दिया ना वहां से?)\n[531s] CUSTOMER: Hmm, I have added it.   (हम्म, मैंने ऐड कर लिया।)\n[532s] AGENT: If you do 'add more', you can add more enquiries. And if you want to 'view cart', yes, then do 'view cart'.   (ऐड मोर करोगे तो और इंक्वायरी ऐड कर सकते हो। और अगर व्यू कार्ट करना है, हां तो व्यू कार्ट कीजिए।)\n[535s] CUSTOMER: I did 'view cart', sir.   (व्यू कार्ट किया सर।)\n[536s] CUSTOMER: Now I... delivery, delivery to Talhar. I don't want it there. So self pickup, what should I do, sir?   (अभी मुझे डिलीवरी, डिलीवरी टू तेलहार। वहां पे नहीं चाहिए। तो सेल्फ पिकअप, क्या करना है सर?)\n[540s] AGENT: No, don't do self pickup. Do one thing, do self pickup, and on WhatsApp just give me that, what do you call it, send the address.   (नहीं, सेल्फ पिकअप नहीं कीजिए। एक काम कीजिए, सेल्फ पिकअप कीजिए, WhatsApp पे मेरेको खाली वो दे देना, क्या बोलते हैं, एड्रेस भेज देना।)\n[544s] CUSTOMER: Okay, I've done self pickup, sir.   (चलो मैं सेल्फ पिकअप कर लिया सर।)\n[546s] CUSTOMER: Next, submit?   (आगे सबमिट?)\n[547s] AGENT: Submit.   (सबमिट।)\n[548s] CUSTOMER: Submitted, sir.   (सबमिट किया सर।)\n[549s] CUSTOMER: Connect me with the cement guy, sir.   (मेरेको सीमेंट वाले से मिलाए ना सर।)\n[551s] AGENT: I'll get it done, I'll get the cement one done too.   (करवा देता हूं, सीमेंट का भी करवा देता हूं।)\n[552s] AGENT: In a little while, I'll... in a little while, this enquiry will come to me here. As soon as it comes, until then I have sent you a message on WhatsApp from my personal number. You can send me a message on that too.   (अभी थोड़ी देर में मेरेको ना, थोड़ी देर में ना मेरेको ये इंक्वायरी आ जाएगी यहां पे। जैसे ही आती है, मैं तब तक आपको WhatsApp पे अपने पर्सनल नंबर से डाल के रखा हूं। आप मुझे उसपे एक भी मैसेज कर सकते हैं।)\n[558s] CUSTOMER: Hmm.   (हम्म।)\n[560s] CUSTOMER: Okay.   (ठीक है।)\n[601s] CUSTOMER: It's submitted, sir.   (सबमिट हो गया सर।)\n[602s] AGENT: Yes, it will refresh for me in a little while, sir, that backlog refreshes, you know.   (हां, मेरेको अभी थोड़ी देर में रिफ्रेश होगा सर, वो बैक लॉग रिफ्रेश होता है ना।)\n[605s] CUSTOMER: I have already done it.   (ऑलरेडी मैंने किया है।)\n[606s] AGENT: You had done one, one was done, but it didn't have the SKU. Meaning, it didn't have the details, that's why I had to call.   (आपका एक किया था, एक किया था, पर उसमें ना SKU नहीं था। मतलब उसमें डिटेल्स नहीं थी, उसके लिए मेरेको कॉल करना पड़ा।)\n[610s] CUSTOMER: Okay.   (अच्छा।)\n[611s] AGENT: Yes. For that. It will come again in a little while, then I'll give you its pricing.   (हां। उसके लिए। अभी थोड़ी देर में दोबारा आ जाएगा, तो मैं आपको उसकी प्राइसिंग दे देता हूं।)\n[614s] CUSTOMER: How to do it for cement, sir?   (सीमेंट का कैसे करना है सर?)\n[615s] CUSTOMER: Okay, that which is there, RCM, this is our plant. Yes. So inside the plant, we won't need bags.   (अच्छा वो जो है ना, RCM, ये प्लांट है अपना। हां। तो प्लांट के अंदर अपने को बैग नहीं लगेगा।)\n[620s] AGENT: So you need open cement?   (तो ओपन सीमेंट चाहिए क्या?)\n[621s] CUSTOMER: Hmm. So what should I write here, sir?   (हम्म। तो क्या लिखूं सर इधर?)\n[623s] AGENT: No, you just write in it that bag is not required.   (नहीं, आप उसमें खाली उसमें लिख दो ना कि बैग इज नॉट रिक्वायर्ड।)\n[625s] CUSTOMER: So in which one will you get this cheaper, sir?   (तो ये सस्ता किस में कराएंगे सर?)\n[627s] AGENT: I'll send it to the cement team. I'll send it to the comment team on that, so what they say, they will revert to me.   (मैं सीमेंट टीम को भेज देता हूं। मैं उसपे ना कमेंट टीम को भेज देता हूं, तो क्या बोलते हैं, मेरेको रिवर्ट कर देंगे।)\n[631s] CUSTOMER: OPC 53.\n[633s] AGENT: And by when do we have to make this purchase, sir?   (और ये परचेस कब तक करना है सर अपने को?)\n[635s] CUSTOMER: We have to do it today itself, sir. If the rate is the best, should I save your account today itself, sir?   (अभी आज ही करना है सर। रेट बेस्ट रहेगा तो आज ही आपका अकाउंट सेव कर लूं क्या सर?)\n[638s] AGENT: Yes, do it, no problem. The bank account details must be visible to you on that as well.   (हां, कर लीजिए ना, कोई दिक्कत नहीं है। बैंक अकाउंट डिटेल्स तो आपको उसपे भी दिख रहा होगा।)\n[640s] CUSTOMER: WhatsApp me, sir.   (WhatsApp करिए सर।)\n[641s] AGENT: I'll do it right now.   (मैं अभी कर देता हूं।)\n[642s] CUSTOMER: This OPC 53 is not being accepted, sir.   (ये OPC 53 नहीं ले रहा है सर।)\n[644s] AGENT: Sir, the enquiry, you send it to me on WhatsApp, I will get it pulled from WhatsApp.   (सर आप मेरेको इंक्वायरी है ना, आप मेरेको WhatsApp पे डाल दो, मैं WhatsApp से उसको पुल करवा दूंगा।)\n[647s] CUSTOMER: Okay.   (अच्छा।)\n[648s] CUSTOMER: One minute sir. ACC cement super OPC. Should I put 53 like this? Should I put cement, sir?   (एक मिनट सर। ACC सीमेंट सुपर OPC. ऐसा 53 डालूं क्या? सीमेंट डालूं क्या सर?)\n[652s] AGENT: Yes, put cement, standard.   (हां, सीमेंट डालिए ना, स्टैंडर्ड।)\n[653s] AGENT: See, whatever you put, I am going to edit it later anyway, because I will take it in the format I need. How it is, is that to connect with us, a point is needed, right, so we create that.   (देखिए आप कुछ भी डालें ना, मैं उसको बाद में एडिट तो करने ही वाला हूं, क्योंकि मेरेको जैसे फॉर्मेट में चाहिए रहेगा, मैं वैसे ही लूंगा। वो कैसा होता है कि हमसे कनेक्ट करने के लिए एक पॉइंट चाहिए होता है ना, तो अपन बना देते हैं उसको।)\n[659s] CUSTOMER: Coromandel, Ambuja, Penna, 53 OPC. Anjani, Ambuja, Sagar, what does this write?   (कोरोमंडल, अंबुजा, पेन्ना, 53 OPC. अंजनी, अंबुजा, सागर, ये क्या लिखता है?)\n[704s] AGENT: Those must be brands, sir.   (ब्रांड्स होंगे सर वो।)\n[705s] CUSTOMER: Yes, MP Birla.   (हां, MP Birla.)\n[706s] CUSTOMER: So which one sir, best, if you make me talk to him, then the cement department, are the divisions different?   (तो कौन सा सर बेस्ट, उससे बात कराएंगे तो सीमेंट डिपार्टमेंट, डिवीजन अलग-अलग है क्या?)\n[710s] AGENT: What sir?   (क्या सर?)\n[712s] AGENT: Yes, the cement division is different, the steel division is different.   (हां, सीमेंट डिवीजन अलग है, स्टील डिवीजन अलग है ना।)\n[714s] CUSTOMER: So get me to talk to someone from cement, they will give us an idea.   (तो सीमेंट वाले से किसी से बात करवाइए तो वो आइडिया देंगे अपने को।)\n[716s] AGENT: Absolutely sir, absolutely.   (बिलकुल सर, बिलकुल।)\n[717s] AGENT: I'll do this as well. Yes, I'll send it to the cement guys. And see, I have sent you a 'hi' on WhatsApp. You can message me on that as well.   (मैं ये भी कर देता हूं। हां, मैं सीमेंट वालों को भेज देता हूं। और मैंने देखिए WhatsApp पे आपको हाय डाला है। आप उसपे भी मैसेज कर सकते हैं मुझे।)\n[721s] CUSTOMER: Your number... is it 46009 at the end?   (आपका नंबर 46009 है ना लास्ट में?)\n[723s] AGENT: I have WhatsApped.   (WhatsApp किया है मैंने।)\n[724s] CUSTOMER: Okay.   (अच्छा।)\n[725s] CUSTOMER: Is it 91?   (91 है क्या?)\n[726s] AGENT: No no, 46009. 88791 8928846009.   (नहीं नहीं, 46009. 88791 8928846009.)\n[729s] CUSTOMER: What is your number, sir?   (आपका नंबर कितना है सर?)\n[730s] AGENT: 89288 no no, 46009 is at the end, sir, for me.   (89288 नहीं नहीं, 46009 है लास्ट में सर मेरा।)\n[733s] CUSTOMER: Okay, this... I have 'hi'-ed you, yes.   (अच्छा, ये मैंने हाय किया है आपको, हां।)\n[735s] AGENT: Now put it on this, I'll give you the exact enquiry after doing it.   (अब इसपे डाल दीजिए, मुझे एग्जैक्ट इंक्वायरी मैं दे देता हूं आपको करके।)\n[738s] CUSTOMER: One minute. I am sending it to you, sir.   (एक मिनट। आपको भेज रहा हूं मैं सर।)\n[741s] AGENT: Okay sir.   (ठीक है सर।)\n[742s] CUSTOMER: Get me in contact with the cement guy, sir.   (मेरेको सीमेंट वाले से कांटेक्ट कराइए ना सर।)\n[744s] AGENT: Okay, I'll tell the cement team. Yes sir.   (ठीक है, मैं बोल देता हूं सीमेंट टीम को। हां सर।)\n[745s] CUSTOMER: Hmm.   (हम्म।)\n[746s] AGENT: Hmm.   (हम्म।)\n[747s] CUSTOMER: I have sent it, sir.   (भेज दिया सर मैंने आपको।)\n[748s] AGENT: Okay.\n[749s] CUSTOMER: I have sent both TMT and cement.   (TMT और सीमेंट दोनों भेज दिया।)\n[751s] AGENT: Okay sir.   (ठीक है सर।)\n[752s] CUSTOMER: This is of Navi Mumbai.   (ये नवी मुंबई का है।)\n[753s] AGENT: Yes, no problem. Just give the ship-to, where the ship-to address is, you tell me, I'll... there   (हां कोई दिक्कत नहीं है। उसका शिप टू दे देना ना खाली, शिप टू एड्रेस कहां का है, आपको बता देना, मैं वहां पे)\n[756s] CUSTOMER: Saurabh's, right?   (सौरभ का ना?)\n[756s] AGENT: Sorry?\n[757s] CUSTOMER: What is your name, sir?   (आपका नाम क्या है सर?)\n[758s] AGENT: Dhruv.   (ध्रुव।)\n[760s] CUSTOMER: Dhruv. Amazing.   (ध्रुव। गजब।)\n[801s] CUSTOMER: The company name has changed now, so I'll send that too.   (अभी कंपनी का नाम चेंज हुआ है, तो वो भी भेज देता हूं मैं आपको।)\n[804s] AGENT: Unitech, yes, by the name of Unitech.   (Unitech, हां Unitech के नाम से।)\n[805s] CUSTOMER: And if you put it on the GST portal, Unitech will come up, same GST number.   (और GST पोर्टल पे डालोगे तो Unitech आएगा, सेम GST नंबर।)\n[807s] AGENT: Understood.   (समझ गया।)\n[808s] CUSTOMER: By when will it come, boss, your rate will come?   (कब तक आ जाएगा मालिक, रेट आएगा आपका?)\n[811s] AGENT: The rate, give me half an hour to 45 minutes, I'll give it in half an hour to 45 minutes.   (रेट, आप मुझे आधा पौना घंटा दीजिए, आधे पौने घंटे में दे दूंगा।)\n[813s] CUSTOMER: Give the best rate and I'll get the order placed.   (बेस्ट रेट दीजिए तो ऑर्डर प्लेस करवा लूंगा।)\n[815s] AGENT: Absolutely sir.   (बिलकुल सर।)\n[816s] CUSTOMER: Project, I have written the project address also, Navi Mumbai.   (प्रोजेक्ट, प्रोजेक्ट एड्रेस भी लिख दिया हूं, नवी मुंबई।)\n[819s] CUSTOMER: Get the cement guy to call, boss.   (सीमेंट वाले से कॉल कराइए मालिक।)\n[820s] AGENT: Okay.   (ठीक है।)\n[821s] AGENT: This project address that you have put, you need OPC in Nashik and this one you need in Navi Mumbai, the TMT bar, correct?   (ये प्रोजेक्ट एड्रेस जो आपने डाला है, OPC आपको चाहिए नासिक में और ये वाला चाहिए आपको नवी मुंबई में TMT बार, बराबर?)\n[826s] CUSTOMER: No no no no. That is needed in Bhiwandi, Nashik road, Bhiwandi. OPC is needed at Nashik road, Bhiwandi.   (नहीं नहीं नहीं नहीं। वो भिवंडी चाहिए, नासिक रोड, भिवंडी। OPC नासिक रोड, भिवंडी चाहिए।)\n[830s] CUSTOMER: And TMT is needed in Navi Mumbai.   (और TMT चाहिए नवी मुंबई।)\n[832s] AGENT: Okay sir. Okay sir.   (ठीक है सर। ठीक है सर।)\n[834s] AGENT: Sending it.   (भेजता हूं।)\n[835s] CUSTOMER: Hmm.   (हम्म।)\n[836s] AGENT: Hmm.   (हम्म।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 228,
  "connected": 1,
  "audio_notes": "noisy: Background noise from a call center on the agent's side, but the conversation is clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "228 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 8.0,
  "pitch_score_band": "green",
  "pitch_missed_steps": "[\"CL3 Discovery (5 Qs, woven naturally)\"]",
  "pitch_coaching_note": "You missed all key discovery questions; you must ask about the customer's end-use, typical monthly volume, and current suppliers to understand their business and tailor your pitch, instead of just taking the order.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer had a requirement for 145 MT of TMT bars and 35 MT of cement. The agent, from the steel team, spent the majority of the call guiding the customer through the app to submit the TMT enquiry correctly. The customer ultimately sent the full requirement via WhatsApp, and the agent committed to providing a TMT price within 45 minutes and forwarding the cement request to the appropriate team.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir, actually your account was registered, so I called regarding that.\", \"comment\": \"Agent correctly referenced the customer's registered account, acknowledging their prior platform activity.\"}, {\"step_id\": \"CL2\", \"result\": \"full\", \"questions_hit\": 5, \"evidence\": \"And by when do we have to make this purchase, sir?\", \"comment\": \"Agent successfully validated product/grade (TMT 550D), quantity (145 MT), dia breakdown, location (Navi Mumbai), and timeline (today).\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Agent did not attempt discovery; he did not ask about end application, monthly volume, or payment terms. The only known detail (competing brands) was volunteered by the customer.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"The rate, give me half an hour to 45 minutes, I'll give it in half an hour to 45 minutes.\", \"comment\": \"Agent could not provide a price on the call but committed to a clear timeline for reverting with a quote.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"See, the prices that dealer distributors have, they are different... We don't do business on the dealer's inventory.\", \"comment\": \"Agent focused on the customer's stated need and only explained the business model when directly challenged on price vs dealers.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed all key discovery questions; you must ask about the customer's end-use, typical monthly volume, and current suppliers to understand their business and tailor your pitch, instead of just taking the order.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"so will the rate be lower than the dealer's rate or\", \"response\": \"Sir, see, generally the rate is low, but sometimes what happens is, the dealer who is there, he\"}], \"call_summary\": \"The customer had a requirement for 145 MT of TMT bars and 35 MT of cement. The agent, from the steel team, spent the majority of the call guiding the customer through the app to submit the TMT enquiry correctly. The customer ultimately sent the full requirement via WhatsApp, and the agent committed to providing a TMT price within 45 minutes and forwarding the cement request to the appropriate team.\"}",
  "error": null,
  "latency_ms": 45415,
  "input_tokens": 11562,
  "output_tokens": 849,
  "created_at": "2026-09-25 11:07:31",
  "sentiment": "neutral",
  "sentiment_score": -0.129,
  "sentiment_confidence": "high",
  "pos": 34,
  "neg": 53,
  "lex_hits": 104,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.419,
  "agent_talk_sec": 319.4,
  "customer_talk_sec": 443.8,
  "dead_air_sec": 235.8,
  "longest_monologue_sec": 44.2,
  "agent_wpm": 191.8,
  "interruptions": 0,
  "agent_turns": 95,
  "customer_turns": 133,
  "discovery_qs": 20,
  "words_agent": 1021,
  "words_customer": 1145,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178903747371",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.5,
      "end_s": 2.1,
      "text_en": "Hello.",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178903747371",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.3,
      "end_s": 2.7,
      "text_en": "Hello.",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178903747371",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.2,
      "end_s": 4.4,
      "text_en": "Trend Interiors?",
      "text_native": "Trend Interiors?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 3,
      "speaker": "customer",
      "start_s": 5.1,
      "end_s": 5.7,
      "text_en": "Yes, please speak.",
      "text_native": "हां जी बोलिए।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 4,
      "speaker": "agent",
      "start_s": 6.0,
      "end_s": 7.3,
      "text_en": "Sir, I was calling from JSW.",
      "text_native": "सर जेएसडब्ल्यू से बात कर रहा था मैं।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 5,
      "speaker": "customer",
      "start_s": 7.5,
      "end_s": 8.2,
      "text_en": "Yes, tell me.",
      "text_native": "हां जी बताइए।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 6,
      "speaker": "agent",
      "start_s": 8.4,
      "end_s": 12.3,
      "text_en": "Uh sir, actually your account was registered, so I called regarding that. Are you looking for some requirement, sir?",
      "text_native": "अह सर एक्चुअली अपना अकाउंट रजिस्टर था, तो उसी रिगार्डिंग मैंने कॉल किया था। कुछ रिक्वायरमेंट में देख रहे हैं सर आप?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 7,
      "speaker": "customer",
      "start_s": 12.5,
      "end_s": 13.1,
      "text_en": "Yes, tell me.",
      "text_native": "जी बताइए।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 8,
      "speaker": "agent",
      "start_s": 13.4,
      "end_s": 14.4,
      "text_en": "I was asking the same that",
      "text_native": "मैंने वही पूछा की"
    },
    {
      "ucid": "21112178903747371",
      "idx": 9,
      "speaker": "customer",
      "start_s": 14.4,
      "end_s": 15.1,
      "text_en": "Yes, yes, tell me sir.",
      "text_native": "जी जी बताइए सर।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 10,
      "speaker": "agent",
      "start_s": 15.3,
      "end_s": 17.0,
      "text_en": "I'm saying, is there any requirement right now, live?",
      "text_native": "मैं बोल रहा हूं कुछ रिक्वायरमेंट है सर अभी लाइव?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 11,
      "speaker": "customer",
      "start_s": 17.4,
      "end_s": 20.7,
      "text_en": "Yes, I have a requirement, sir. It's for TMT bar and also for cement.",
      "text_native": "हां, मुझे सर रिक्वायरमेंट है। TMT बार का भी है और सीमेंट का भी है।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 12,
      "speaker": "agent",
      "start_s": 21.2,
      "end_s": 21.7,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178903747371",
      "idx": 13,
      "speaker": "agent",
      "start_s": 22.2,
      "end_s": 24.1,
      "text_en": "So what do you want to take first, TMT or cement?",
      "text_native": "तो आपको पहले क्या TMT लेना है, सीमेंट लेना है?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 14,
      "speaker": "customer",
      "start_s": 24.3,
      "end_s": 26.1,
      "text_en": "First TMT, both are together.",
      "text_native": "पहले TMT, दोनों साथ में है।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 15,
      "speaker": "agent",
      "start_s": 26.5,
      "end_s": 28.4,
      "text_en": "Okay, it will be done, sir. How many tons of what do you need?",
      "text_native": "ठीक है, हो जाएगा ना सर। कितना टन क्या चाहिए?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 16,
      "speaker": "customer",
      "start_s": 28.4,
      "end_s": 29.1,
      "text_en": "The work is a little",
      "text_native": "काम थोड़ा सा"
    },
    {
      "ucid": "21112178903747371",
      "idx": 17,
      "speaker": "agent",
      "start_s": 29.2,
      "end_s": 29.8,
      "text_en": "Yes, please speak.",
      "text_native": "हां बोलिए ना।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 18,
      "speaker": "customer",
      "start_s": 30.0,
      "end_s": 32.0,
      "text_en": "I have opened this in Unitech.",
      "text_native": "ये Unitech में इसको ओपन किया हूं।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 19,
      "speaker": "agent",
      "start_s": 32.3,
      "end_s": 32.6,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 20,
      "speaker": "customer",
      "start_s": 34.1,
      "end_s": 35.0,
      "text_en": "Yes, yes, tell me sir.",
      "text_native": "जी जी बताइए सर।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 21,
      "speaker": "agent",
      "start_s": 35.4,
      "end_s": 38.1,
      "text_en": "Yes, that's what I'm saying, what quantity do you need, sir, and where do you need it?",
      "text_native": "हां मैं वही बोल रहा हूं कि मतलब कैसे क्या क्वांटिटी चाहिए आपको सर और कहां चाहिए?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 22,
      "speaker": "customer",
      "start_s": 38.1,
      "end_s": 39.0,
      "text_en": "It's done, it's done. Okay.",
      "text_native": "हो गया हो गया। अच्छा।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 23,
      "speaker": "customer",
      "start_s": 39.3,
      "end_s": 39.8,
      "text_en": "Should I go back?",
      "text_native": "बैक करूं?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 24,
      "speaker": "customer",
      "start_s": 40.4,
      "end_s": 41.0,
      "text_en": "One minute, sir.",
      "text_native": "एक मिनट सर।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 25,
      "speaker": "customer",
      "start_s": 41.4,
      "end_s": 43.8,
      "text_en": "So, where are you calling from in MSME, sir?",
      "text_native": "तो आप MSME कहां से बोल रहे हैं सर?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 26,
      "speaker": "agent",
      "start_s": 44.0,
      "end_s": 45.4,
      "text_en": "JSW One MSME Bombay BKC.",
      "text_native": "JSW One MSME Bombay BKC."
    },
    {
      "ucid": "21112178903747371",
      "idx": 27,
      "speaker": "customer",
      "start_s": 45.5,
      "end_s": 48.2,
      "text_en": "Okay okay okay BKC. Mine is also in BKC, I'm right next to it, sir.",
      "text_native": "Okay okay okay BKC. मेरा भी BKC में ही है, बगल में हूं सर।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 28,
      "speaker": "customer",
      "start_s": 48.2,
      "end_s": 51.4,
      "text_en": "Okay, fine. So I'll do this one thing, sir. First, I'll have to do the profile, right sir?",
      "text_native": "चलो ठीक है, तो मैं ये ये एक काम करता हूं सर। पहले तो प्रोफाइल करना पड़ेगा ना सर?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 29,
      "speaker": "agent",
      "start_s": 51.5,
      "end_s": 52.7,
      "text_en": "Yes, first you'll have to do the profile.",
      "text_native": "हां, पहले प्रोफाइल करना पड़ेगा।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 30,
      "speaker": "customer",
      "start_s": 52.7,
      "end_s": 57.4,
      "text_en": "So, I'm editing the profile details, and it has become Unitech instead of Trend Interior. In that, some yes, the GST number is the same but the company name has changed.",
      "text_native": "तो प्रोफाइल डिटेल में एडिट कर रहा हूं तो ये Unitech हो गया है Trend Interior के हटा के। उसमें कुछ हां, GST नंबर सेम है but कंपनी नेम चेंज हुआ है।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 31,
      "speaker": "agent",
      "start_s": 57.5,
      "end_s": 100.1,
      "text_en": "It's fine, sir, it will be done, that's not a problem. We'll get it done from the back end.",
      "text_native": "ठीक है ना सर, हो जाएगा, वो दिक्कत नहीं है। वो बैक एंड से हम करवा देंगे।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 32,
      "speaker": "customer",
      "start_s": 100.1,
      "end_s": 101.8,
      "text_en": "Do it, sir, I'll place the order here.",
      "text_native": "करिए सर, मैं यहां पे ऑर्डर कर देता हूं।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 33,
      "speaker": "agent",
      "start_s": 102.0,
      "end_s": 102.4,
      "text_en": "Will do.",
      "text_native": "चलेगा।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 34,
      "speaker": "agent",
      "start_s": 102.7,
      "end_s": 105.2,
      "text_en": "You tell me, yes, you put it on that, I'll tell them to do it from the back end.",
      "text_native": "आप बताइए, हां आप उसपे डाल दीजिए, मैं बैक एंड से करने बोल देता हूं।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 35,
      "speaker": "customer",
      "start_s": 105.4,
      "end_s": 105.8,
      "text_en": "Why?",
      "text_native": "क्यों?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 36,
      "speaker": "agent",
      "start_s": 106.0,
      "end_s": 109.4,
      "text_en": "I said, just create an enquiry on it, I'll get the company name, entity name changed from the back end.",
      "text_native": "मैं बोला आप उसपे खाली इंक्वायरी बना दीजिएगा, मैं बैक एंड से वो कंपनी नेम, एंटिटी नेम चेंज करवा देता हूं।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 37,
      "speaker": "customer",
      "start_s": 109.4,
      "end_s": 112.4,
      "text_en": "This... this has come, sir. I have opened yours, I have opened the app. Tell me how to do it.",
      "text_native": "ये ये आ गया सर जी। आपका ओपन किया हूं मैं, ऐप ओपन किया हूं। बताइए कैसे करना है?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 38,
      "speaker": "agent",
      "start_s": 112.5,
      "end_s": 114.1,
      "text_en": "Inside this, can you see the cart on the right?",
      "text_native": "इसके अंदर आपको राइट में कार्ट दिख रहा है?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 39,
      "speaker": "customer",
      "start_s": 114.4,
      "end_s": 114.8,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 40,
      "speaker": "agent",
      "start_s": 115.0,
      "end_s": 120.1,
      "text_en": "Go inside that and you... TMT has come up? Yes, after selecting that, you will have to enter which dia and what quantity you need.",
      "text_native": "उसके अंदर जाके आपको TMT का आ गया? हां, उसको सेलेक्ट करके आपको कौन से डाया में कितने क्या क्वांटिटी चाहिए, वो डालना पड़ेगा आपको।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 41,
      "speaker": "customer",
      "start_s": 120.1,
      "end_s": 120.6,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 42,
      "speaker": "agent",
      "start_s": 120.8,
      "end_s": 121.7,
      "text_en": "For example, in this you",
      "text_native": "फॉर एग्जांपल इसमें आपको"
    },
    {
      "ucid": "21112178903747371",
      "idx": 43,
      "speaker": "customer",
      "start_s": 121.7,
      "end_s": 124.1,
      "text_en": "I had spoken to the Tata guys, so they probably don't have the material.",
      "text_native": "ये Tata वालों से मेरा बात हुआ था तो उनके पास शायद मटेरियल है नहीं।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 44,
      "speaker": "agent",
      "start_s": 124.1,
      "end_s": 124.4,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 45,
      "speaker": "customer",
      "start_s": 124.6,
      "end_s": 128.4,
      "text_en": "So we'll take it from JSW only, right? We need JSW FE 505 D.",
      "text_native": "तो हम JSW से ही लेंगे, है ना? हमें JSW FE 505 D."
    },
    {
      "ucid": "21112178903747371",
      "idx": 46,
      "speaker": "agent",
      "start_s": 128.4,
      "end_s": 130.8,
      "text_en": "You need 550D, right?",
      "text_native": "550D चाहिए ना आपको?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 47,
      "speaker": "customer",
      "start_s": 130.8,
      "end_s": 133.2,
      "text_en": "No no, not 550, 505, 505.",
      "text_native": "नहीं नहीं 550 नहीं, 505, 505."
    },
    {
      "ucid": "21112178903747371",
      "idx": 48,
      "speaker": "customer",
      "start_s": 133.2,
      "end_s": 137.4,
      "text_en": "Okay, tell me one thing, sir. Do you guys get it delivered directly from the factory or can we do it from a dealer distributor here?",
      "text_native": "अच्छा एक बात बता दीजिए सर, आप लोग डायरेक्ट फैक्ट्री से दिलाते हैं या यहां पे डीलर डिस्ट्रीब्यूटर से कर सकते हैं?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 49,
      "speaker": "agent",
      "start_s": 137.4,
      "end_s": 141.2,
      "text_en": "Sir, it purely depends on what your quantity is, sir. If your",
      "text_native": "सर, it purely depend करता है सर कि आपकी क्वांटिटी कितनी है। अगर आपकी"
    },
    {
      "ucid": "21112178903747371",
      "idx": 50,
      "speaker": "customer",
      "start_s": 141.2,
      "end_s": 143.5,
      "text_en": "Like, we are already, okay, let's go, thank you sir.",
      "text_native": "जैसे ऑलरेडी हम लोग है ना, ठीक है, चलिए धन्यवाद सर।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 51,
      "speaker": "customer",
      "start_s": 144.1,
      "end_s": 145.5,
      "text_en": "Hello sir, right? Hello?",
      "text_native": "हेलो सर, है ना? हेलो?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 52,
      "speaker": "customer",
      "start_s": 145.5,
      "end_s": 151.5,
      "text_en": "I'll take it, sir. Hello sir, what it is, I have already gotten the rate from the dealer distributor, that's why I'm saying. If we put in the effort, the effort will go to waste, there's no point.",
      "text_native": "मैं ले लेता हूं सर। हेलो सर, मैं जैसे क्या है, ऑलरेडी मैं डीलर डिस्ट्रीब्यूटर से रेट निकाल चुका हूं, इसीलिए मैं बोल रहा हूं। मेहनत करेंगे तो मेहनत बेकार जाएगा, कोई मतलब नहीं है।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 53,
      "speaker": "agent",
      "start_s": 151.5,
      "end_s": 158.9,
      "text_en": "See, the prices that dealer distributors have, they are different. If we also purchase and do it, then our region is different, meaning the whole range is different.",
      "text_native": "देखिए, डीलर डिस्ट्रीब्यूटर के पास जो प्राइस रहते हैं ना, वो अलग रहते हैं। हम अगर हम परचेस भी करके अगर करते हैं ना, तो हमारा रीजन अलग रहता है, मतलब पूरा रेंज अलग रहता है वो।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 54,
      "speaker": "customer",
      "start_s": 158.9,
      "end_s": 159.6,
      "text_en": "It turns out",
      "text_native": "पता लगे"
    },
    {
      "ucid": "21112178903747371",
      "idx": 55,
      "speaker": "agent",
      "start_s": 159.6,
      "end_s": 203.8,
      "text_en": "It is stored with our own dealer, we give you the material from there only. We don't do business on the dealer's inventory.",
      "text_native": "हमारी ही डीलर के पास स्टोर्ड रहती है, हम उसमें से ही मटेरियल आपको देते हैं। डीलर के इन्वेंटरी पे बिजनेस नहीं करते हम लोग।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 56,
      "speaker": "customer",
      "start_s": 203.8,
      "end_s": 206.8,
      "text_en": "No, it's like, if I give you the rate, okay fine, I'm entering it.",
      "text_native": "नहीं, कैसा है कि मैं अगर आपको रेट, आपको चलो ठीक है, मैं डाल रहा हूं।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 57,
      "speaker": "customer",
      "start_s": 207.2,
      "end_s": 210.1,
      "text_en": "Yes yes yes. I am with his sir, I'll meet in five minutes.",
      "text_native": "हां हां हां। मैं उनके सर के साथ में, मिलता हूं पांच मिनट में।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 58,
      "speaker": "customer",
      "start_s": 210.1,
      "end_s": 214.2,
      "text_en": "Sorry. Hello sir, so I'm saying that, for example, okay fine, so will the rate be lower than the dealer's rate or",
      "text_native": "सॉरी। हेलो सर, तो मैं ये बोल रहा हूं कि जैसे कि चलो ठीक है, तो डीलर का रेट से कम रहेगा रेट या"
    },
    {
      "ucid": "21112178903747371",
      "idx": 59,
      "speaker": "agent",
      "start_s": 214.2,
      "end_s": 219.8,
      "text_en": "Sir, see, generally the rate is low, but sometimes what happens is, the dealer who is there, he",
      "text_native": "सर देखिए, जनरली तो रेट कम ही रहता है, बट कभी-कभी क्या होता है, डीलर जो होता है, वो"
    },
    {
      "ucid": "21112178903747371",
      "idx": 60,
      "speaker": "customer",
      "start_s": 219.8,
      "end_s": 223.1,
      "text_en": "On this, yes, I have already taken rates from Heena and others, sir. Your Mumbai-based biggest",
      "text_native": "इसपे ऑलरेडी हां, मैं हीना वगैरह से रेट ले चुके हैं सर। आपका जो मुंबई बेस्ड सबसे"
    },
    {
      "ucid": "21112178903747371",
      "idx": 61,
      "speaker": "agent",
      "start_s": 223.1,
      "end_s": 224.2,
      "text_en": "I understood, I understood.",
      "text_native": "समझ गया मैं, समझ गया।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 62,
      "speaker": "customer",
      "start_s": 224.2,
      "end_s": 228.2,
      "text_en": "Yes. So then I fill it for you, then your time is also wasted, mine is also wasted. It's better that I told you, sir.",
      "text_native": "हां। तो फिर मैं आपको फिर भरूं, फिर आपका भी टाइम वेस्ट हो, मेरा भी वेस्ट हो। इससे अच्छा मैं बता दिया आपको सर।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 63,
      "speaker": "agent",
      "start_s": 228.2,
      "end_s": 229.6,
      "text_en": "Sir, what is the total quantity you need?",
      "text_native": "सर, क्वांटिटी कितना चाहिए आपको टोटल?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 64,
      "speaker": "customer",
      "start_s": 229.6,
      "end_s": 233.4,
      "text_en": "145 MT. 145 metric ton. It's TMT bar, right?",
      "text_native": "145 MT. 145 metric ton. TMT बार है ना?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 65,
      "speaker": "agent",
      "start_s": 233.4,
      "end_s": 234.2,
      "text_en": "Yes yes yes.",
      "text_native": "Yes yes yes."
    },
    {
      "ucid": "21112178903747371",
      "idx": 66,
      "speaker": "customer",
      "start_s": 234.2,
      "end_s": 238.1,
      "text_en": "And 35 metric tons of cement. So JSW's cement, OPC 53.",
      "text_native": "और 35 metric ton सीमेंट है। तो JSW का सीमेंट OPC 53."
    },
    {
      "ucid": "21112178903747371",
      "idx": 67,
      "speaker": "customer",
      "start_s": 238.1,
      "end_s": 239.2,
      "text_en": "Bulkhead.",
      "text_native": "बल्केट।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 68,
      "speaker": "agent",
      "start_s": 239.6,
      "end_s": 243.4,
      "text_en": "Sir, see, for cement, the team is completely different. I am not from the cement team, I am from the steel team.",
      "text_native": "सर देखिए, सीमेंट के लिए तो ना टीम अलग है पूरा। मैं सीमेंट टीम से नहीं हूं, मैं स्टील टीम से हूं।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 69,
      "speaker": "customer",
      "start_s": 243.4,
      "end_s": 246.4,
      "text_en": "Okay fine, I'll do it for steel. Yes, tell me.",
      "text_native": "अच्छा ठीक है, मैं स्टील का करता हूं। हां, बताइए।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 70,
      "speaker": "customer",
      "start_s": 246.4,
      "end_s": 250.3,
      "text_en": "Now, now I need the best rate, I have two companies approved. In which there is JSW and Tata. So what is the best, best rate you can give, in Tata or in JSW?",
      "text_native": "अब अब मेरेको बेस्ट रेट, मेरेको दो दो कंपनी अप्रूव है। जिसमें JSW है और Tata. तो बेस्ट बेस्ट रेट क्या दे सकते हैं Tata में या JSW में?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 71,
      "speaker": "agent",
      "start_s": 250.3,
      "end_s": 252.1,
      "text_en": "I will give it in JSW or JSPL, sir.",
      "text_native": "JSW या JSPL में दूंगा सर मैं।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 72,
      "speaker": "customer",
      "start_s": 252.1,
      "end_s": 252.5,
      "text_en": "Pardon?",
      "text_native": "जी?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 73,
      "speaker": "agent",
      "start_s": 252.8,
      "end_s": 255.2,
      "text_en": "I will give it in JSW or I will give it in JSPL, sir.",
      "text_native": "JSW में दूंगा या JSPL में दूंगा आपको सर मैं।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 74,
      "speaker": "customer",
      "start_s": 255.2,
      "end_s": 256.4,
      "text_en": "What is this JSPL, sir?",
      "text_native": "JSPL क्या है सर ये?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 75,
      "speaker": "agent",
      "start_s": 256.5,
      "end_s": 258.2,
      "text_en": "Jindal Steel Power Limited.",
      "text_native": "Jindal Steel Power Limited."
    },
    {
      "ucid": "21112178903747371",
      "idx": 76,
      "speaker": "customer",
      "start_s": 258.2,
      "end_s": 259.1,
      "text_en": "No, Jindal.",
      "text_native": "नहीं, जिंदाल।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 77,
      "speaker": "customer",
      "start_s": 259.1,
      "end_s": 300.0,
      "text_en": "That is also JSW's, right?",
      "text_native": "वो भी JSW का ही है ना?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 78,
      "speaker": "agent",
      "start_s": 300.0,
      "end_s": 301.1,
      "text_en": "Oh sorry, that is different.",
      "text_native": "अच्छा सॉरी, वो अलग है।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 79,
      "speaker": "agent",
      "start_s": 301.1,
      "end_s": 303.4,
      "text_en": "No, JSPL and JSW are sister concerns only, both belong to the same one.",
      "text_native": "नहीं, JSPL और JSW सिस्टर कंसर्न्स ही है, दोनों एक ही उसके है।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 80,
      "speaker": "customer",
      "start_s": 303.4,
      "end_s": 304.5,
      "text_en": "It's the same, right? Okay.",
      "text_native": "एक ही है ना? अच्छा।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 81,
      "speaker": "customer",
      "start_s": 304.5,
      "end_s": 307.4,
      "text_en": "JSW, I'll do one thing. Okay, I've opened it, sir, come on, tell me, I'll fill it quickly.",
      "text_native": "JSW, मैं एक काम करता हूं। अच्छा ओपन किया सर, चलिए बताइए, मैं भर देता हूं फटाफट।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 82,
      "speaker": "customer",
      "start_s": 307.4,
      "end_s": 309.5,
      "text_en": "Now JSW, Tata, Tiscno, tell me, speak, speak sir.",
      "text_native": "अभी JSW, Tata, Tiscno, बताओ, बोलो बोलो सर।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 83,
      "speaker": "agent",
      "start_s": 309.5,
      "end_s": 310.3,
      "text_en": "What should I say, sir?",
      "text_native": "क्या बोलूं सर?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 84,
      "speaker": "customer",
      "start_s": 310.3,
      "end_s": 314.2,
      "text_en": "Where is this? It's written FE. I need FE 505 D.",
      "text_native": "ये कहां पे है? FE लिखा हुआ है। मेरेको FE 505 D."
    },
    {
      "ucid": "21112178903747371",
      "idx": 85,
      "speaker": "agent",
      "start_s": 314.2,
      "end_s": 316.2,
      "text_en": "505? Or 550?",
      "text_native": "505? की 550?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 86,
      "speaker": "customer",
      "start_s": 316.2,
      "end_s": 319.0,
      "text_en": "One minute sir, I'm opening yours.",
      "text_native": "एक मिनट सर, आपका मैं ओपन करता हूं।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 87,
      "speaker": "customer",
      "start_s": 319.0,
      "end_s": 323.2,
      "text_en": "Which guy was from the cement department, sir? Yes yes yes, FE 550D.",
      "text_native": "सीमेंट डिपार्टमेंट कौन सा बंदा था सर? जी जी जी, FE 550D."
    },
    {
      "ucid": "21112178903747371",
      "idx": 88,
      "speaker": "agent",
      "start_s": 323.2,
      "end_s": 325.2,
      "text_en": "Yes, that's the standard one, sir, that's what I'm saying.",
      "text_native": "हां, वो स्टैंडर्ड ही है ना सर, वही तो मैं बोल रहा हूं।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 89,
      "speaker": "customer",
      "start_s": 325.2,
      "end_s": 328.8,
      "text_en": "Yes, so I'm looking at that only on yours. FE JSW On FE 550 TMT. Do I have to click on this?",
      "text_native": "हां, तो मैं वही देख रहा हूं आपका। FE JSW On FE 550 TMT. इसपे क्लिक करना है?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 90,
      "speaker": "agent",
      "start_s": 328.8,
      "end_s": 330.0,
      "text_en": "Yes, you have to click on that.",
      "text_native": "हां, उसपे क्लिक करना है।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 91,
      "speaker": "customer",
      "start_s": 330.0,
      "end_s": 331.5,
      "text_en": "D is not written ahead of it, sir.",
      "text_native": "D नहीं लिखा हुआ है आगे सर।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 92,
      "speaker": "agent",
      "start_s": 331.5,
      "end_s": 333.1,
      "text_en": "No no, I will edit that from here, sir.",
      "text_native": "नहीं नहीं, वो मैं यहां से एडिट करूंगा ना सर।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 93,
      "speaker": "customer",
      "start_s": 333.1,
      "end_s": 335.2,
      "text_en": "Okay, it just says JSW On FE 550.",
      "text_native": "अच्छा, JSW On FE 550 लिखा है बस।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 94,
      "speaker": "agent",
      "start_s": 335.2,
      "end_s": 345.9,
      "text_en": "Yes, so in this, see, you have two options. You float a normal enquiry from there and then from my side, you just... I'll send you a 'hi' on WhatsApp, you send me your enquiry on that. I will edit it here, get the exact pricing and give it to you on FOR.",
      "text_native": "हां, तो इसमें ना देखिए दो ऑप्शन है आपके पास। आप वहां से ना एक नॉर्मल इंक्वायरी फ्लोट कर दो और मेरे साइड से फिर आप मेरेको खाली ना, मैं आपको WhatsApp पे हाय डाल देता हूं, आप मेरेको उस पे अपनी इंक्वायरी भेज दो। मैं यहां पे एडिट करके उसका एग्जैक्ट प्राइसिंग निकाल के आपको एफओआर पे दे देता हूं।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 95,
      "speaker": "customer",
      "start_s": 345.9,
      "end_s": 346.4,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 96,
      "speaker": "customer",
      "start_s": 346.4,
      "end_s": 351.2,
      "text_en": "Okay, like this... so I... Suryadev, it's written Suryadev. What is this, where did it go wrong?",
      "text_native": "ठीक है, ऐसे कर तो मैं सूर्यदेव, सूर्यदेव लिखा है। ये क्या है, कहां पे गड़बड़ हो गया है?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 97,
      "speaker": "agent",
      "start_s": 351.5,
      "end_s": 352.2,
      "text_en": "What is it showing?",
      "text_native": "क्या आ रहा है?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 98,
      "speaker": "customer",
      "start_s": 352.4,
      "end_s": 355.1,
      "text_en": "One second sir. TMT, I have opened TMT, sir.",
      "text_native": "एक सेकंड सर। TMT, TMT ओपन कर लिया सर।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 99,
      "speaker": "customer",
      "start_s": 355.1,
      "end_s": 359.1,
      "text_en": "Hmm. Tata, JSW, Neo Steel, after that where will it come, sir? I am scrolling, tell me sir.",
      "text_native": "हम्म। Tata, JSW, Neo Steel, उसके बाद कहां पे आएगा सर? स्क्रॉल कर रहा हूं मैं, बताइए सर।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 100,
      "speaker": "agent",
      "start_s": 359.1,
      "end_s": 359.6,
      "text_en": "Where?",
      "text_native": "कहां पे?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 101,
      "speaker": "agent",
      "start_s": 359.9,
      "end_s": 401.8,
      "text_en": "If you put TMT bar in the search bar",
      "text_native": "आप उसपे सर्च बार पे TMT बार डालेंगे ना"
    },
    {
      "ucid": "21112178903747371",
      "idx": 102,
      "speaker": "customer",
      "start_s": 401.8,
      "end_s": 404.9,
      "text_en": "Yes, JSW FE 550D. E D S TMT, what is this sir?",
      "text_native": "हां, JSW FE 550D. E D S TMT, ये क्या है सर?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 103,
      "speaker": "agent",
      "start_s": 404.9,
      "end_s": 405.4,
      "text_en": "That's the one.",
      "text_native": "वही है।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 104,
      "speaker": "agent",
      "start_s": 405.4,
      "end_s": 407.1,
      "text_en": "Yes, it's the same, sir. TMT is only one type.",
      "text_native": "हां, सेम ही है सर। TMT एक ही आता है।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 105,
      "speaker": "customer",
      "start_s": 407.1,
      "end_s": 410.1,
      "text_en": "Okay, that E, what have you written after D, E D S, sir?",
      "text_native": "अच्छा वो E, आपने लास्ट में D के आगे E D S क्या लिखा है सर?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 106,
      "speaker": "agent",
      "start_s": 410.1,
      "end_s": 412.1,
      "text_en": "One second sir, stay on the line, I'm checking.",
      "text_native": "एक सेकंड सर, चालू रखिए, मैं देखता हूं।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 107,
      "speaker": "agent",
      "start_s": 412.1,
      "end_s": 415.0,
      "text_en": "You do one thing, inside that, simply put JSW 550D.",
      "text_native": "आप एक काम कीजिए, उसके अंदर ना सिंपल डालिए JSW 550D."
    },
    {
      "ucid": "21112178903747371",
      "idx": 108,
      "speaker": "customer",
      "start_s": 415.0,
      "end_s": 418.2,
      "text_en": "Okay, should I put it on top? Yes, I've put 550D TMT in the search bar. Put it in JSW TMT. Yes.",
      "text_native": "अच्छा ऊपर डालूं क्या? हां, सर्च बार में 550D TMT डाल दिया। JSW TMT में डाल दो। हां।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 109,
      "speaker": "customer",
      "start_s": 418.2,
      "end_s": 423.2,
      "text_en": "J S W T M T",
      "text_native": "J S W T M T"
    },
    {
      "ucid": "21112178903747371",
      "idx": 110,
      "speaker": "customer",
      "start_s": 423.2,
      "end_s": 423.7,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178903747371",
      "idx": 111,
      "speaker": "customer",
      "start_s": 423.7,
      "end_s": 424.2,
      "text_en": "TMT.",
      "text_native": "TMT."
    },
    {
      "ucid": "21112178903747371",
      "idx": 112,
      "speaker": "customer",
      "start_s": 424.2,
      "end_s": 435.5,
      "text_en": "After that, okay JSW Fast Bult FE, okay this is different. Okay Mangal Kothari Kothari JSW",
      "text_native": "उसके बाद में अच्छा JSW Fast Bult FE अच्छा ये अलग हो गया। अच्छा मंगल कोठारी कोठारी JSW"
    },
    {
      "ucid": "21112178903747371",
      "idx": 113,
      "speaker": "customer",
      "start_s": 435.5,
      "end_s": 438.4,
      "text_en": "JSW Fast Bult FE 550D TMT Rebar. Should I do it on this one?",
      "text_native": "JSW Fast Bult FE 550D TMT Rebar. इसपे ही करूं?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 114,
      "speaker": "agent",
      "start_s": 438.4,
      "end_s": 442.1,
      "text_en": "Yes, sir see, that's what I'm saying, if you select any one, I will edit it here and make it JSW.",
      "text_native": "हां, सर देखिए मैं वही बोल रहा हूं ना, कोई भी सेलेक्ट कर लेंगे ना, मैं यहां पे उसको एडिट करके JSW करूंगा उसको मैं।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 115,
      "speaker": "customer",
      "start_s": 442.1,
      "end_s": 444.4,
      "text_en": "Okay, boss. This JSW, what is this 'Fast Bult' that's written?",
      "text_native": "ठीक है मालिक। ये JSW, ये Fast Bult क्या लिख के आ रहा है सर?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 116,
      "speaker": "agent",
      "start_s": 444.4,
      "end_s": 447.2,
      "text_en": "That is Fast Built. That is a special, special edition.",
      "text_native": "Fast Built है वो। वो स्पेशल, स्पेशल एडिशन रहता है वो।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 117,
      "speaker": "customer",
      "start_s": 447.6,
      "end_s": 449.8,
      "text_en": "The category is 8 mm, 23 MT.",
      "text_native": "कैटेगरी है 8 mm का 23 MT."
    },
    {
      "ucid": "21112178903747371",
      "idx": 118,
      "speaker": "customer",
      "start_s": 450.2,
      "end_s": 452.0,
      "text_en": "Yes, 23 is done.",
      "text_native": "हां, 23 हो गया।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 119,
      "speaker": "customer",
      "start_s": 452.5,
      "end_s": 454.6,
      "text_en": "10 mm is 12 MT.",
      "text_native": "10 mm का है 12 MT."
    },
    {
      "ucid": "21112178903747371",
      "idx": 120,
      "speaker": "customer",
      "start_s": 455.1,
      "end_s": 456.8,
      "text_en": "10 mm, 12.",
      "text_native": "10 mm का 12."
    },
    {
      "ucid": "21112178903747371",
      "idx": 121,
      "speaker": "customer",
      "start_s": 457.2,
      "end_s": 458.8,
      "text_en": "12 mm, 18.",
      "text_native": "12 mm का 18."
    },
    {
      "ucid": "21112178903747371",
      "idx": 122,
      "speaker": "customer",
      "start_s": 459.2,
      "end_s": 503.2,
      "text_en": "18 is done. 12 mm is 18, and 16 mm is 15.",
      "text_native": "18 हो गया। 12 mm का 18 हो गया और 16 mm का 15."
    },
    {
      "ucid": "21112178903747371",
      "idx": 123,
      "speaker": "customer",
      "start_s": 503.2,
      "end_s": 506.2,
      "text_en": "16 mm, 15. After that",
      "text_native": "16 mm का 15. उसके बाद में"
    },
    {
      "ucid": "21112178903747371",
      "idx": 124,
      "speaker": "customer",
      "start_s": 506.2,
      "end_s": 508.8,
      "text_en": "16 mm, 15. 20 mm, 8.",
      "text_native": "16 mm का 15, 20 mm का 8."
    },
    {
      "ucid": "21112178903747371",
      "idx": 125,
      "speaker": "customer",
      "start_s": 509.2,
      "end_s": 511.0,
      "text_en": "20 mm, 8.",
      "text_native": "20 mm का 8."
    },
    {
      "ucid": "21112178903747371",
      "idx": 126,
      "speaker": "customer",
      "start_s": 511.3,
      "end_s": 513.8,
      "text_en": "25 mm, 25 mm, 25.",
      "text_native": "25 mm का 25 mm का 25."
    },
    {
      "ucid": "21112178903747371",
      "idx": 127,
      "speaker": "customer",
      "start_s": 514.2,
      "end_s": 517.2,
      "text_en": "25 mm is 25.",
      "text_native": "25 mm का 25 हो गया।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 128,
      "speaker": "customer",
      "start_s": 517.2,
      "end_s": 519.4,
      "text_en": "32 mm, 44.",
      "text_native": "32 mm का 44."
    },
    {
      "ucid": "21112178903747371",
      "idx": 129,
      "speaker": "customer",
      "start_s": 519.8,
      "end_s": 522.2,
      "text_en": "32 mm, 44.",
      "text_native": "32 mm का 44."
    },
    {
      "ucid": "21112178903747371",
      "idx": 130,
      "speaker": "customer",
      "start_s": 522.2,
      "end_s": 523.4,
      "text_en": "Should I add now, sir?",
      "text_native": "अभी ऐड करूं सर?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 131,
      "speaker": "agent",
      "start_s": 523.4,
      "end_s": 523.7,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 132,
      "speaker": "customer",
      "start_s": 524.0,
      "end_s": 525.2,
      "text_en": "Add to cart.",
      "text_native": "ऐड टू कार्ट।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 133,
      "speaker": "customer",
      "start_s": 525.8,
      "end_s": 526.8,
      "text_en": "I've done it, boss.",
      "text_native": "कर लिया मालिक मैं।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 134,
      "speaker": "customer",
      "start_s": 527.4,
      "end_s": 529.8,
      "text_en": "Now view, view cart, add more. What should I do, sir?",
      "text_native": "अभी व्यू, व्यू कार्ट, ऐड मोर। क्या करना है सर?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 135,
      "speaker": "agent",
      "start_s": 530.0,
      "end_s": 531.1,
      "text_en": "You've added it from there, right?",
      "text_native": "आपने ऐड कर दिया ना वहां से?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 136,
      "speaker": "customer",
      "start_s": 531.3,
      "end_s": 532.4,
      "text_en": "Hmm, I have added it.",
      "text_native": "हम्म, मैंने ऐड कर लिया।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 137,
      "speaker": "agent",
      "start_s": 532.4,
      "end_s": 535.4,
      "text_en": "If you do 'add more', you can add more enquiries. And if you want to 'view cart', yes, then do 'view cart'.",
      "text_native": "ऐड मोर करोगे तो और इंक्वायरी ऐड कर सकते हो। और अगर व्यू कार्ट करना है, हां तो व्यू कार्ट कीजिए।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 138,
      "speaker": "customer",
      "start_s": 535.4,
      "end_s": 536.4,
      "text_en": "I did 'view cart', sir.",
      "text_native": "व्यू कार्ट किया सर।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 139,
      "speaker": "customer",
      "start_s": 536.4,
      "end_s": 540.0,
      "text_en": "Now I... delivery, delivery to Talhar. I don't want it there. So self pickup, what should I do, sir?",
      "text_native": "अभी मुझे डिलीवरी, डिलीवरी टू तेलहार। वहां पे नहीं चाहिए। तो सेल्फ पिकअप, क्या करना है सर?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 140,
      "speaker": "agent",
      "start_s": 540.0,
      "end_s": 544.4,
      "text_en": "No, don't do self pickup. Do one thing, do self pickup, and on WhatsApp just give me that, what do you call it, send the address.",
      "text_native": "नहीं, सेल्फ पिकअप नहीं कीजिए। एक काम कीजिए, सेल्फ पिकअप कीजिए, WhatsApp पे मेरेको खाली वो दे देना, क्या बोलते हैं, एड्रेस भेज देना।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 141,
      "speaker": "customer",
      "start_s": 544.4,
      "end_s": 546.0,
      "text_en": "Okay, I've done self pickup, sir.",
      "text_native": "चलो मैं सेल्फ पिकअप कर लिया सर।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 142,
      "speaker": "customer",
      "start_s": 546.3,
      "end_s": 547.0,
      "text_en": "Next, submit?",
      "text_native": "आगे सबमिट?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 143,
      "speaker": "agent",
      "start_s": 547.2,
      "end_s": 547.7,
      "text_en": "Submit.",
      "text_native": "सबमिट।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 144,
      "speaker": "customer",
      "start_s": 548.1,
      "end_s": 548.8,
      "text_en": "Submitted, sir.",
      "text_native": "सबमिट किया सर।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 145,
      "speaker": "customer",
      "start_s": 549.4,
      "end_s": 551.0,
      "text_en": "Connect me with the cement guy, sir.",
      "text_native": "मेरेको सीमेंट वाले से मिलाए ना सर।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 146,
      "speaker": "agent",
      "start_s": 551.0,
      "end_s": 552.4,
      "text_en": "I'll get it done, I'll get the cement one done too.",
      "text_native": "करवा देता हूं, सीमेंट का भी करवा देता हूं।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 147,
      "speaker": "agent",
      "start_s": 552.4,
      "end_s": 558.4,
      "text_en": "In a little while, I'll... in a little while, this enquiry will come to me here. As soon as it comes, until then I have sent you a message on WhatsApp from my personal number. You can send me a message on that too.",
      "text_native": "अभी थोड़ी देर में मेरेको ना, थोड़ी देर में ना मेरेको ये इंक्वायरी आ जाएगी यहां पे। जैसे ही आती है, मैं तब तक आपको WhatsApp पे अपने पर्सनल नंबर से डाल के रखा हूं। आप मुझे उसपे एक भी मैसेज कर सकते हैं।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 148,
      "speaker": "customer",
      "start_s": 558.4,
      "end_s": 559.0,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 149,
      "speaker": "customer",
      "start_s": 559.5,
      "end_s": 559.9,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 150,
      "speaker": "customer",
      "start_s": 601.2,
      "end_s": 601.9,
      "text_en": "It's submitted, sir.",
      "text_native": "सबमिट हो गया सर।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 151,
      "speaker": "agent",
      "start_s": 602.1,
      "end_s": 604.8,
      "text_en": "Yes, it will refresh for me in a little while, sir, that backlog refreshes, you know.",
      "text_native": "हां, मेरेको अभी थोड़ी देर में रिफ्रेश होगा सर, वो बैक लॉग रिफ्रेश होता है ना।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 152,
      "speaker": "customer",
      "start_s": 604.8,
      "end_s": 606.0,
      "text_en": "I have already done it.",
      "text_native": "ऑलरेडी मैंने किया है।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 153,
      "speaker": "agent",
      "start_s": 606.0,
      "end_s": 610.0,
      "text_en": "You had done one, one was done, but it didn't have the SKU. Meaning, it didn't have the details, that's why I had to call.",
      "text_native": "आपका एक किया था, एक किया था, पर उसमें ना SKU नहीं था। मतलब उसमें डिटेल्स नहीं थी, उसके लिए मेरेको कॉल करना पड़ा।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 154,
      "speaker": "customer",
      "start_s": 610.0,
      "end_s": 610.5,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 155,
      "speaker": "agent",
      "start_s": 610.8,
      "end_s": 614.2,
      "text_en": "Yes. For that. It will come again in a little while, then I'll give you its pricing.",
      "text_native": "हां। उसके लिए। अभी थोड़ी देर में दोबारा आ जाएगा, तो मैं आपको उसकी प्राइसिंग दे देता हूं।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 156,
      "speaker": "customer",
      "start_s": 614.2,
      "end_s": 615.2,
      "text_en": "How to do it for cement, sir?",
      "text_native": "सीमेंट का कैसे करना है सर?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 157,
      "speaker": "customer",
      "start_s": 615.2,
      "end_s": 620.2,
      "text_en": "Okay, that which is there, RCM, this is our plant. Yes. So inside the plant, we won't need bags.",
      "text_native": "अच्छा वो जो है ना, RCM, ये प्लांट है अपना। हां। तो प्लांट के अंदर अपने को बैग नहीं लगेगा।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 158,
      "speaker": "agent",
      "start_s": 620.2,
      "end_s": 621.4,
      "text_en": "So you need open cement?",
      "text_native": "तो ओपन सीमेंट चाहिए क्या?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 159,
      "speaker": "customer",
      "start_s": 621.4,
      "end_s": 622.8,
      "text_en": "Hmm. So what should I write here, sir?",
      "text_native": "हम्म। तो क्या लिखूं सर इधर?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 160,
      "speaker": "agent",
      "start_s": 622.8,
      "end_s": 625.2,
      "text_en": "No, you just write in it that bag is not required.",
      "text_native": "नहीं, आप उसमें खाली उसमें लिख दो ना कि बैग इज नॉट रिक्वायर्ड।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 161,
      "speaker": "customer",
      "start_s": 625.2,
      "end_s": 627.0,
      "text_en": "So in which one will you get this cheaper, sir?",
      "text_native": "तो ये सस्ता किस में कराएंगे सर?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 162,
      "speaker": "agent",
      "start_s": 627.0,
      "end_s": 630.8,
      "text_en": "I'll send it to the cement team. I'll send it to the comment team on that, so what they say, they will revert to me.",
      "text_native": "मैं सीमेंट टीम को भेज देता हूं। मैं उसपे ना कमेंट टीम को भेज देता हूं, तो क्या बोलते हैं, मेरेको रिवर्ट कर देंगे।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 163,
      "speaker": "customer",
      "start_s": 630.8,
      "end_s": 632.0,
      "text_en": "OPC 53.",
      "text_native": "OPC 53."
    },
    {
      "ucid": "21112178903747371",
      "idx": 164,
      "speaker": "agent",
      "start_s": 632.8,
      "end_s": 634.8,
      "text_en": "And by when do we have to make this purchase, sir?",
      "text_native": "और ये परचेस कब तक करना है सर अपने को?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 165,
      "speaker": "customer",
      "start_s": 634.8,
      "end_s": 638.2,
      "text_en": "We have to do it today itself, sir. If the rate is the best, should I save your account today itself, sir?",
      "text_native": "अभी आज ही करना है सर। रेट बेस्ट रहेगा तो आज ही आपका अकाउंट सेव कर लूं क्या सर?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 166,
      "speaker": "agent",
      "start_s": 638.2,
      "end_s": 640.4,
      "text_en": "Yes, do it, no problem. The bank account details must be visible to you on that as well.",
      "text_native": "हां, कर लीजिए ना, कोई दिक्कत नहीं है। बैंक अकाउंट डिटेल्स तो आपको उसपे भी दिख रहा होगा।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 167,
      "speaker": "customer",
      "start_s": 640.4,
      "end_s": 641.4,
      "text_en": "WhatsApp me, sir.",
      "text_native": "WhatsApp करिए सर।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 168,
      "speaker": "agent",
      "start_s": 641.4,
      "end_s": 642.2,
      "text_en": "I'll do it right now.",
      "text_native": "मैं अभी कर देता हूं।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 169,
      "speaker": "customer",
      "start_s": 642.2,
      "end_s": 643.8,
      "text_en": "This OPC 53 is not being accepted, sir.",
      "text_native": "ये OPC 53 नहीं ले रहा है सर।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 170,
      "speaker": "agent",
      "start_s": 643.8,
      "end_s": 647.0,
      "text_en": "Sir, the enquiry, you send it to me on WhatsApp, I will get it pulled from WhatsApp.",
      "text_native": "सर आप मेरेको इंक्वायरी है ना, आप मेरेको WhatsApp पे डाल दो, मैं WhatsApp से उसको पुल करवा दूंगा।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 171,
      "speaker": "customer",
      "start_s": 647.0,
      "end_s": 647.5,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 172,
      "speaker": "customer",
      "start_s": 647.8,
      "end_s": 652.0,
      "text_en": "One minute sir. ACC cement super OPC. Should I put 53 like this? Should I put cement, sir?",
      "text_native": "एक मिनट सर। ACC सीमेंट सुपर OPC. ऐसा 53 डालूं क्या? सीमेंट डालूं क्या सर?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 173,
      "speaker": "agent",
      "start_s": 652.0,
      "end_s": 653.2,
      "text_en": "Yes, put cement, standard.",
      "text_native": "हां, सीमेंट डालिए ना, स्टैंडर्ड।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 174,
      "speaker": "agent",
      "start_s": 653.2,
      "end_s": 659.2,
      "text_en": "See, whatever you put, I am going to edit it later anyway, because I will take it in the format I need. How it is, is that to connect with us, a point is needed, right, so we create that.",
      "text_native": "देखिए आप कुछ भी डालें ना, मैं उसको बाद में एडिट तो करने ही वाला हूं, क्योंकि मेरेको जैसे फॉर्मेट में चाहिए रहेगा, मैं वैसे ही लूंगा। वो कैसा होता है कि हमसे कनेक्ट करने के लिए एक पॉइंट चाहिए होता है ना, तो अपन बना देते हैं उसको।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 175,
      "speaker": "customer",
      "start_s": 659.2,
      "end_s": 704.2,
      "text_en": "Coromandel, Ambuja, Penna, 53 OPC. Anjani, Ambuja, Sagar, what does this write?",
      "text_native": "कोरोमंडल, अंबुजा, पेन्ना, 53 OPC. अंजनी, अंबुजा, सागर, ये क्या लिखता है?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 176,
      "speaker": "agent",
      "start_s": 704.2,
      "end_s": 705.2,
      "text_en": "Those must be brands, sir.",
      "text_native": "ब्रांड्स होंगे सर वो।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 177,
      "speaker": "customer",
      "start_s": 705.2,
      "end_s": 706.2,
      "text_en": "Yes, MP Birla.",
      "text_native": "हां, MP Birla."
    },
    {
      "ucid": "21112178903747371",
      "idx": 178,
      "speaker": "customer",
      "start_s": 706.2,
      "end_s": 710.0,
      "text_en": "So which one sir, best, if you make me talk to him, then the cement department, are the divisions different?",
      "text_native": "तो कौन सा सर बेस्ट, उससे बात कराएंगे तो सीमेंट डिपार्टमेंट, डिवीजन अलग-अलग है क्या?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 179,
      "speaker": "agent",
      "start_s": 710.0,
      "end_s": 710.4,
      "text_en": "What sir?",
      "text_native": "क्या सर?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 180,
      "speaker": "agent",
      "start_s": 712.0,
      "end_s": 714.2,
      "text_en": "Yes, the cement division is different, the steel division is different.",
      "text_native": "हां, सीमेंट डिवीजन अलग है, स्टील डिवीजन अलग है ना।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 181,
      "speaker": "customer",
      "start_s": 714.2,
      "end_s": 716.4,
      "text_en": "So get me to talk to someone from cement, they will give us an idea.",
      "text_native": "तो सीमेंट वाले से किसी से बात करवाइए तो वो आइडिया देंगे अपने को।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 182,
      "speaker": "agent",
      "start_s": 716.4,
      "end_s": 717.2,
      "text_en": "Absolutely sir, absolutely.",
      "text_native": "बिलकुल सर, बिलकुल।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 183,
      "speaker": "agent",
      "start_s": 717.2,
      "end_s": 720.8,
      "text_en": "I'll do this as well. Yes, I'll send it to the cement guys. And see, I have sent you a 'hi' on WhatsApp. You can message me on that as well.",
      "text_native": "मैं ये भी कर देता हूं। हां, मैं सीमेंट वालों को भेज देता हूं। और मैंने देखिए WhatsApp पे आपको हाय डाला है। आप उसपे भी मैसेज कर सकते हैं मुझे।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 184,
      "speaker": "customer",
      "start_s": 720.8,
      "end_s": 723.2,
      "text_en": "Your number... is it 46009 at the end?",
      "text_native": "आपका नंबर 46009 है ना लास्ट में?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 185,
      "speaker": "agent",
      "start_s": 723.2,
      "end_s": 724.0,
      "text_en": "I have WhatsApped.",
      "text_native": "WhatsApp किया है मैंने।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 186,
      "speaker": "customer",
      "start_s": 724.4,
      "end_s": 724.8,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 187,
      "speaker": "customer",
      "start_s": 725.2,
      "end_s": 726.0,
      "text_en": "Is it 91?",
      "text_native": "91 है क्या?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 188,
      "speaker": "agent",
      "start_s": 726.0,
      "end_s": 729.2,
      "text_en": "No no, 46009. 88791 8928846009.",
      "text_native": "नहीं नहीं, 46009. 88791 8928846009."
    },
    {
      "ucid": "21112178903747371",
      "idx": 189,
      "speaker": "customer",
      "start_s": 729.2,
      "end_s": 730.4,
      "text_en": "What is your number, sir?",
      "text_native": "आपका नंबर कितना है सर?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 190,
      "speaker": "agent",
      "start_s": 730.4,
      "end_s": 733.2,
      "text_en": "89288 no no, 46009 is at the end, sir, for me.",
      "text_native": "89288 नहीं नहीं, 46009 है लास्ट में सर मेरा।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 191,
      "speaker": "customer",
      "start_s": 733.2,
      "end_s": 735.0,
      "text_en": "Okay, this... I have 'hi'-ed you, yes.",
      "text_native": "अच्छा, ये मैंने हाय किया है आपको, हां।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 192,
      "speaker": "agent",
      "start_s": 735.0,
      "end_s": 737.4,
      "text_en": "Now put it on this, I'll give you the exact enquiry after doing it.",
      "text_native": "अब इसपे डाल दीजिए, मुझे एग्जैक्ट इंक्वायरी मैं दे देता हूं आपको करके।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 193,
      "speaker": "customer",
      "start_s": 737.8,
      "end_s": 741.4,
      "text_en": "One minute. I am sending it to you, sir.",
      "text_native": "एक मिनट। आपको भेज रहा हूं मैं सर।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 194,
      "speaker": "agent",
      "start_s": 741.4,
      "end_s": 742.0,
      "text_en": "Okay sir.",
      "text_native": "ठीक है सर।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 195,
      "speaker": "customer",
      "start_s": 742.0,
      "end_s": 743.8,
      "text_en": "Get me in contact with the cement guy, sir.",
      "text_native": "मेरेको सीमेंट वाले से कांटेक्ट कराइए ना सर।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 196,
      "speaker": "agent",
      "start_s": 743.8,
      "end_s": 745.2,
      "text_en": "Okay, I'll tell the cement team. Yes sir.",
      "text_native": "ठीक है, मैं बोल देता हूं सीमेंट टीम को। हां सर।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 197,
      "speaker": "customer",
      "start_s": 745.2,
      "end_s": 745.8,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 198,
      "speaker": "agent",
      "start_s": 746.2,
      "end_s": 746.6,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 199,
      "speaker": "customer",
      "start_s": 747.0,
      "end_s": 748.2,
      "text_en": "I have sent it, sir.",
      "text_native": "भेज दिया सर मैंने आपको।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 200,
      "speaker": "agent",
      "start_s": 748.4,
      "end_s": 749.0,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178903747371",
      "idx": 201,
      "speaker": "customer",
      "start_s": 749.0,
      "end_s": 751.0,
      "text_en": "I have sent both TMT and cement.",
      "text_native": "TMT और सीमेंट दोनों भेज दिया।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 202,
      "speaker": "agent",
      "start_s": 751.0,
      "end_s": 751.8,
      "text_en": "Okay sir.",
      "text_native": "ठीक है सर।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 203,
      "speaker": "customer",
      "start_s": 751.8,
      "end_s": 753.0,
      "text_en": "This is of Navi Mumbai.",
      "text_native": "ये नवी मुंबई का है।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 204,
      "speaker": "agent",
      "start_s": 753.0,
      "end_s": 755.6,
      "text_en": "Yes, no problem. Just give the ship-to, where the ship-to address is, you tell me, I'll... there",
      "text_native": "हां कोई दिक्कत नहीं है। उसका शिप टू दे देना ना खाली, शिप टू एड्रेस कहां का है, आपको बता देना, मैं वहां पे"
    },
    {
      "ucid": "21112178903747371",
      "idx": 205,
      "speaker": "customer",
      "start_s": 755.6,
      "end_s": 756.4,
      "text_en": "Saurabh's, right?",
      "text_native": "सौरभ का ना?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 206,
      "speaker": "agent",
      "start_s": 756.4,
      "end_s": 757.0,
      "text_en": "Sorry?",
      "text_native": "Sorry?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 207,
      "speaker": "customer",
      "start_s": 757.2,
      "end_s": 758.2,
      "text_en": "What is your name, sir?",
      "text_native": "आपका नाम क्या है सर?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 208,
      "speaker": "agent",
      "start_s": 758.2,
      "end_s": 759.8,
      "text_en": "Dhruv.",
      "text_native": "ध्रुव।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 209,
      "speaker": "customer",
      "start_s": 759.8,
      "end_s": 800.8,
      "text_en": "Dhruv. Amazing.",
      "text_native": "ध्रुव। गजब।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 210,
      "speaker": "customer",
      "start_s": 801.2,
      "end_s": 803.8,
      "text_en": "The company name has changed now, so I'll send that too.",
      "text_native": "अभी कंपनी का नाम चेंज हुआ है, तो वो भी भेज देता हूं मैं आपको।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 211,
      "speaker": "agent",
      "start_s": 803.8,
      "end_s": 805.2,
      "text_en": "Unitech, yes, by the name of Unitech.",
      "text_native": "Unitech, हां Unitech के नाम से।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 212,
      "speaker": "customer",
      "start_s": 805.2,
      "end_s": 807.4,
      "text_en": "And if you put it on the GST portal, Unitech will come up, same GST number.",
      "text_native": "और GST पोर्टल पे डालोगे तो Unitech आएगा, सेम GST नंबर।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 213,
      "speaker": "agent",
      "start_s": 807.4,
      "end_s": 808.0,
      "text_en": "Understood.",
      "text_native": "समझ गया।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 214,
      "speaker": "customer",
      "start_s": 808.4,
      "end_s": 810.8,
      "text_en": "By when will it come, boss, your rate will come?",
      "text_native": "कब तक आ जाएगा मालिक, रेट आएगा आपका?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 215,
      "speaker": "agent",
      "start_s": 810.8,
      "end_s": 813.2,
      "text_en": "The rate, give me half an hour to 45 minutes, I'll give it in half an hour to 45 minutes.",
      "text_native": "रेट, आप मुझे आधा पौना घंटा दीजिए, आधे पौने घंटे में दे दूंगा।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 216,
      "speaker": "customer",
      "start_s": 813.2,
      "end_s": 815.0,
      "text_en": "Give the best rate and I'll get the order placed.",
      "text_native": "बेस्ट रेट दीजिए तो ऑर्डर प्लेस करवा लूंगा।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 217,
      "speaker": "agent",
      "start_s": 815.0,
      "end_s": 815.8,
      "text_en": "Absolutely sir.",
      "text_native": "बिलकुल सर।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 218,
      "speaker": "customer",
      "start_s": 816.0,
      "end_s": 818.4,
      "text_en": "Project, I have written the project address also, Navi Mumbai.",
      "text_native": "प्रोजेक्ट, प्रोजेक्ट एड्रेस भी लिख दिया हूं, नवी मुंबई।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 219,
      "speaker": "customer",
      "start_s": 819.2,
      "end_s": 820.4,
      "text_en": "Get the cement guy to call, boss.",
      "text_native": "सीमेंट वाले से कॉल कराइए मालिक।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 220,
      "speaker": "agent",
      "start_s": 820.4,
      "end_s": 820.8,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 221,
      "speaker": "agent",
      "start_s": 821.0,
      "end_s": 826.0,
      "text_en": "This project address that you have put, you need OPC in Nashik and this one you need in Navi Mumbai, the TMT bar, correct?",
      "text_native": "ये प्रोजेक्ट एड्रेस जो आपने डाला है, OPC आपको चाहिए नासिक में और ये वाला चाहिए आपको नवी मुंबई में TMT बार, बराबर?"
    },
    {
      "ucid": "21112178903747371",
      "idx": 222,
      "speaker": "customer",
      "start_s": 826.0,
      "end_s": 830.0,
      "text_en": "No no no no. That is needed in Bhiwandi, Nashik road, Bhiwandi. OPC is needed at Nashik road, Bhiwandi.",
      "text_native": "नहीं नहीं नहीं नहीं। वो भिवंडी चाहिए, नासिक रोड, भिवंडी। OPC नासिक रोड, भिवंडी चाहिए।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 223,
      "speaker": "customer",
      "start_s": 830.0,
      "end_s": 831.8,
      "text_en": "And TMT is needed in Navi Mumbai.",
      "text_native": "और TMT चाहिए नवी मुंबई।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 224,
      "speaker": "agent",
      "start_s": 831.8,
      "end_s": 833.8,
      "text_en": "Okay sir. Okay sir.",
      "text_native": "ठीक है सर। ठीक है सर।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 225,
      "speaker": "agent",
      "start_s": 834.4,
      "end_s": 835.0,
      "text_en": "Sending it.",
      "text_native": "भेजता हूं।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 226,
      "speaker": "customer",
      "start_s": 835.4,
      "end_s": 835.8,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178903747371",
      "idx": 227,
      "speaker": "agent",
      "start_s": 836.2,
      "end_s": 836.6,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178903747371",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Uh sir, actually your account was registered, so I called regarding that.",
      "comment": "Agent correctly referenced the customer's registered account, acknowledging their prior platform activity."
    },
    {
      "ucid": "21112178903747371",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "full",
      "earned": 3.0,
      "questions_hit": 5,
      "evidence": "And by when do we have to make this purchase, sir?",
      "comment": "Agent successfully validated product/grade (TMT 550D), quantity (145 MT), dia breakdown, location (Navi Mumbai), and timeline (today)."
    },
    {
      "ucid": "21112178903747371",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "Agent did not attempt discovery; he did not ask about end application, monthly volume, or payment terms. The only known detail (competing brands) was volunteered by the customer."
    },
    {
      "ucid": "21112178903747371",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "The rate, give me half an hour to 45 minutes, I'll give it in half an hour to 45 minutes.",
      "comment": "Agent could not provide a price on the call but committed to a clear timeline for reverting with a quote."
    },
    {
      "ucid": "21112178903747371",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "See, the prices that dealer distributors have, they are different... We don't do business on the dealer's inventory.",
      "comment": "Agent focused on the customer's stated need and only explained the business model when directly challenged on price vs dealers."
    }
  ],
  "objections": [
    {
      "ucid": "21112178903747371",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "so will the rate be lower than the dealer's rate or",
      "response": "Sir, see, generally the rate is low, but sometimes what happens is, the dealer who is there, he"
    }
  ],
  "missed_steps": [
    "CL3 Discovery (5 Qs, woven naturally)"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}