{
  "ucid": "21112178903363071",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 15:17:10",
  "end_time": "2026-09-10 15:21:00",
  "duration_sec": 230,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA3e55af633ef10cdf4c0159372d679572.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 352,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178903363071__DIA3e55af633ef10cdf4c0159372d679572.mp3",
  "audio_bytes": 636768,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 212.256,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello?   (हलो?)\n[1s] AGENT: Hello ji, good afternoon sir, Raunak speaking.   (हलो जी, गुड आफ्टरनून सर, रौनक बोल रहा था।)\n[3s] CUSTOMER: Good afternoon.   (गुड आफ्टरनून।)\n[3s] AGENT: Yes. Sir, is there any requirement for HR sheets material right now?   (जी। सर अभी कोई रिक्वायरमेंट होगी एच आर शीट्स में मटेरियल में जी?)\n[6s] CUSTOMER: In what, sir?   (किसमें सर?)\n[6s] AGENT: In HR sheets or coils, some material.   (एच आर शीट्स में या कॉइल्स में कुछ मटेरियल में।)\n[8s] CUSTOMER: I will need pipe. I will need 38 38 2 mm pipe.   (मेरे को पाइप चाहिए होगा। 38 38 2 mm का पाइप चाहिए होगा।)\n[11s] AGENT: Pipe, we don't deal in pipes, sir. We can provide sheets or coils. From that, if you make pipes, then from that you...   (पाइप, पाइप्स में हम डील नहीं करते सर। हम शीट्स या कॉइल्स दे सकते है। उससे आप पाइप का अगर करते है तो उससे आप)\n[15s] CUSTOMER: So what, give JSW's? If you have someone in your reference, give them my number.   (तो क्या जे एस डब्ल्यू का दो? कोई हो आपके रेफरेंस में तो उनको नंबर दे दिए मेरे को, मेरा।)\n[18s] AGENT: Okay. Who deals in pipes... I'll check. Besides that, is your dealing only in pipes or do you do other materials as well?   (ओके। जो पाइप में, पाइप में डील... मैं चेक आउट करता हूं। बाकी आपका पाइप्स में ही रहता है डीलिंग या फिर कोई और अदर मटेरियल में भी करते है?)\n[23s] CUSTOMER: And others too, actually, see, the customer has a specific requirement that they want JSW. What can I say?   (और और भी, एक्चुअली में देखो, कस्टमर की स्पेसिफिक रिक्वायरमेंट है की जे एस डब्ल्यू चाहिए मेरे को। क्या कह सकते है?)\n[26s] AGENT: Correct. Correct, correct, I understood, sir. It's like that only, sir. Yes, yes. So is there any planning for any other product this month or next month?   (करेक्ट। करेक्ट करेक्ट, समझ गया सर। ऐसा ही होता है सर। हां हां। सो अभी और कोई प्रोडक्ट में प्लानिंग आ रही है ये मंथ में या फिर नेक्स्ट मंथ में?)\n[32s] CUSTOMER: No, that keeps going on for me, that's a different... structure... plate is less, structural is what I mostly deal in.   (नहीं वो तो मेरा चलता रहता है, वो कोई अलग ही... स्ट्रक्चर... प्लेट का तो कम है, स्ट्रक्चरल चलता है मेरा मोस्टली।)\n[35s] AGENT: In structurals. We provide structurals too, sir, angle, channel, beam also we provide.   (स्ट्रक्चरल्स में। स्ट्रक्चरल भी देते है ना सर, एंगल, चैनल, बीम भी देते है।)\n[38s] CUSTOMER: Which one do you provide? Local or JSW?   (कौन सा देते है? लोकल या जे एस डब्ल्यू?)\n[39s] AGENT: Sir, JSW, sir. And if you need a similar brand, if you need a secondary make, that is also onboarded with us. Okay?   (सर जे एस डब्ल्यू सर। और सिमिलर ब्रांड अगर आपको चाहिए रहेगा, सेकेंडरी मेक में चाहिए रहेगा, वो भी हमारे साथ में ऑनबोर्डेड है। ओके?)\n[44s] AGENT: So you will also get a TC.   (तो आपको टी सी भी मिलेगी।)\n[45s] CUSTOMER: TC is for all...   (टी सी तो सभी...)\n[45s] AGENT: And it is also JSW's... specific. Sometimes what happens is, as you said, a client needs a specific make of material. So we have that onboarded as well. So if you feel that, because there is a price difference, roughly a difference of one or two rupees comes up. So if you need a special make, a particular brand, you can tell me. So I can give you a quotation for that.   (एंड इट इज आल्सो जे एस डब्ल्यू का... स्पेसिफिक। कभी क्या होता है जैसे आपने बताया की कोई क्लाइंट को स्पेसिफिक मेक का मटेरियल चाहिए। तो हमारे पास वो भी ऑनबोर्डेड है। तो अगर आपको ऐसा लगता है की भाई, क्योंकि प्राइस डिफरेंस होता है, मोटा मोटा एक दो रुपए का ऊपर नीचे आ जाता है। तो कोई स्पेशल मेक में चाहिए आपको, कोई पर्टिकुलर ब्रांड ही, तो मुझे बता सकते हो। तो उसके लिए मैं आपको कोटेशन दे सकता हूं।)\n[57s] CUSTOMER: Okay, tell me this, what is the rate for SAIL's 250 or what is the rate for your JSW 250 beam?   (अच्छा ये बताइए, सेल का ढाई सौ का क्या रेट चल रहा है या आपका जे एस डब्ल्यू ढाई सौ का क्या चल रहा है बीम?)\n[100s] AGENT: Uh, what, which material are you talking about?   (अह क्या, किसका बात कर रहे हो आप मटेरियल?)\n[102s] CUSTOMER: 250 ISMB.   (टू फिफ्टी आई एस एम बी।)\n[103s] AGENT: Which material is it? Are you asking about beam?   (मटेरियल कौनसा है? बीम का पूछ रहे हो आप?)\n[104s] CUSTOMER: Yes, for beam.   (हां, बीम का।)\n[105s] AGENT: So I will have to check for this beam because the prices have changed in the last one or two months. So I will have to change all this pricing, I mean, I will have to sit and check. So if you have a requirement for this as well, that I should give you a quotation for it, if you have a plan to buy it now?   (तो ये बीम का चेक करना पड़ेगा क्योंकि प्राइसेस अभी चेंजेस हुए है एक-दो महीने में। तो मुझे ये वाली प्राइसिंग सब चेंज करनी, मतलब चेक करनी पड़ेगी बैठ के। तो अगर आपको इस चीज का भी रिक्वायरमेंट है, की मैं आपको कोटेशन दू उसका, अगर आपको प्लान है अभी खरीदने का?)\n[112s] CUSTOMER: Not right now, I keep needing it, you know, 250, 150 channel, 250 beam, 200 beam.   (अभी कोई नहीं, मेरे तो लगता रहता है ना, ढाई सौ का, डेढ़ सौ का चैनल, ढाई सौ का बीम, दो सौ का बीम।)\n[116s] AGENT: So you can tell me a day or two in advance when you have to purchase, so I can check at that time and do it for you.   (तो मुझे आप एक-दो दिन पहले मुझे बता देंगे जब आपको परचेस होगा, तो मैं तभी की चेक करके आपको कर सकूं ऐसे।)\n[120s] CUSTOMER: Okay. What is your name?   (ठीक है। क्या नाम है आपका?)\n[121s] AGENT: My name is Raunak Mehta. I will ping you on WhatsApp.   (मेरा नाम रौनक मेहता है। मैं आपको ना WhatsApp पे पिंग करके रखता हूं।)\n[124s] CUSTOMER: Okay, fine. Fine.   (ओके, ठीक है। ठीक है।)\n[124s] AGENT: When should I call you, when you feel a requirement might come up?   (आपको मैं कब कॉल करूं, जब अभी आपको लगता है की रिक्वायरमेंट आ सकती है?)\n[127s] CUSTOMER: Right now it's for pipe, right now I have a requirement for 150-200 tons of pipe.   (अभी तो पाइप की, अभी तो मेरे को पाइप की रिक्वायरमेंट है डेढ़ सौ दो सौ टन की।)\n[130s] AGENT: Do you do trading? Is it trading or manufacturing?   (आपकी ट्रेडिंग करते है? ट्रेडिंग है या मैन्युफैक्चरिंग?)\n[132s] CUSTOMER: No, manufacturing, fabrication.   (नहीं, मैन्युफैक्चरिंग, फैब्रिकेशन।)\n[133s] AGENT: What, what do you make, sir?   (क्या क्या, क्या बनाते हो सर आप?)\n[134s] CUSTOMER: Any structural related item.   (स्ट्रक्चरल रिलेटेड कोई भी आइटम।)\n[136s] AGENT: Okay, okay. Fine. So next time when you get it from your end, then you can...   (अच्छा, अच्छा। ठीक है। तो नेक्स्ट टाइम जैसे आगे से आपको आता है तो वैसे आप इनसे)\n[138s] CUSTOMER: Yes, yes, yes. Whatever the client's requirement is as per the drawing, whatever material is needed in it, we procure that only.   (हां हां हां। जो क्लाइंट की रिक्वायरमेंट होती है एस पर ड्राइंग, उसमे जो जो मटेरियल लगता है, वो उसी को प्रोक्योर करते है हम।)\n[142s] AGENT: Understood. Okay. So our MOQ will be 5 tons, sir. So you can plan accordingly.   (अंडरस्टूड। ठीक है। तो हमारा एम ओ क्यू जो रहेगा ना, वो पांच टन का रहेगा सर। तो उस हिसाब से फिर आप प्लान कर सकते है।)\n[147s] CUSTOMER: Hmm.   (हम्म।)\n[148s] AGENT: I'll send you my card on my WhatsApp, okay? I'll share it. Okay? Okay sir. Okay sir.   (मैं आपको मेरा WhatsApp पे मेरा कार्ड, ठीक है? शेयर कर देता हूं जी। ओके? ओके सर। ओके सर।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 41,
  "connected": 1,
  "audio_notes": "noisy: Background noise and chatter are present, especially on the agent's side, which sometimes makes their speech slightly muffled.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "41 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You missed the opener and hook, jumping straight into a requirement question; always introduce JSW One and ask for permission before delivering a strong hook to earn the customer's attention.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": null,
  "catalogue_status": "not_available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a fabricator, initially requested pipes, which the agent correctly identified as a product not sold by JSW One. The conversation pivoted to structurals, but the customer had no immediate requirement. The agent gathered some basic information and ended the call by offering to send his contact card, without establishing a firm next action.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Hello ji, good afternoon sir, Raunak speaking. ... Sir, is there any requirement for HR sheets material right now?\", \"comment\": \"The agent did not identify JSW One or ask for permission to speak, jumping directly to a requirement question.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Sir, is there any requirement for HR sheets material right now?\", \"comment\": \"The agent did not lead with a supply or price hook, instead opening with a discovery question.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"AGENT: Do you do trading? Is it trading or manufacturing?\", \"comment\": \"Agent asked about manufacturing status, end application, and brands, but missed monthly tonnage, JSW share, and payment terms.\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: So you will also get a TC.\", \"comment\": \"Agent pitched the availability of a Test Certificate (TC) and secondary makes, which are relevant to a fabricator.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: if you have a plan to buy it now?\", \"comment\": \"Agent successfully asked if a current requirement existed for structurals, and the customer confirmed there was none.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: I will ping you on WhatsApp.\", \"comment\": \"The agent did not secure a committed next step, such as an agreed callback date or a quote turnaround time.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"You missed the opener and hook, jumping straight into a requirement question; always introduce JSW One and ask for permission before delivering a strong hook to earn the customer's attention.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": null, \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a fabricator, initially requested pipes, which the agent correctly identified as a product not sold by JSW One. The conversation pivoted to structurals, but the customer had no immediate requirement. The agent gathered some basic information and ended the call by offering to send his contact card, without establishing a firm next action.\"}",
  "error": null,
  "latency_ms": 39271,
  "input_tokens": 4698,
  "output_tokens": 793,
  "created_at": "2026-09-25 11:08:08",
  "sentiment": "neutral",
  "sentiment_score": 0.144,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 1,
  "lex_hits": 13,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.49,
  "agent_talk_sec": 74.6,
  "customer_talk_sec": 77.8,
  "dead_air_sec": 77.6,
  "longest_monologue_sec": 11.6,
  "agent_wpm": 332.2,
  "interruptions": 0,
  "agent_turns": 21,
  "customer_turns": 20,
  "discovery_qs": 14,
  "words_agent": 413,
  "words_customer": 182,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178903363071",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.0,
      "end_s": 0.6,
      "text_en": "Hello?",
      "text_native": "हलो?"
    },
    {
      "ucid": "21112178903363071",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.0,
      "end_s": 2.8,
      "text_en": "Hello ji, good afternoon sir, Raunak speaking.",
      "text_native": "हलो जी, गुड आफ्टरनून सर, रौनक बोल रहा था।"
    },
    {
      "ucid": "21112178903363071",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.8,
      "end_s": 3.4,
      "text_en": "Good afternoon.",
      "text_native": "गुड आफ्टरनून।"
    },
    {
      "ucid": "21112178903363071",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.4,
      "end_s": 6.0,
      "text_en": "Yes. Sir, is there any requirement for HR sheets material right now?",
      "text_native": "जी। सर अभी कोई रिक्वायरमेंट होगी एच आर शीट्स में मटेरियल में जी?"
    },
    {
      "ucid": "21112178903363071",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.0,
      "end_s": 6.5,
      "text_en": "In what, sir?",
      "text_native": "किसमें सर?"
    },
    {
      "ucid": "21112178903363071",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.5,
      "end_s": 8.2,
      "text_en": "In HR sheets or coils, some material.",
      "text_native": "एच आर शीट्स में या कॉइल्स में कुछ मटेरियल में।"
    },
    {
      "ucid": "21112178903363071",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.2,
      "end_s": 10.8,
      "text_en": "I will need pipe. I will need 38 38 2 mm pipe.",
      "text_native": "मेरे को पाइप चाहिए होगा। 38 38 2 mm का पाइप चाहिए होगा।"
    },
    {
      "ucid": "21112178903363071",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.8,
      "end_s": 14.8,
      "text_en": "Pipe, we don't deal in pipes, sir. We can provide sheets or coils. From that, if you make pipes, then from that you...",
      "text_native": "पाइप, पाइप्स में हम डील नहीं करते सर। हम शीट्स या कॉइल्स दे सकते है। उससे आप पाइप का अगर करते है तो उससे आप"
    },
    {
      "ucid": "21112178903363071",
      "idx": 8,
      "speaker": "customer",
      "start_s": 14.8,
      "end_s": 18.5,
      "text_en": "So what, give JSW's? If you have someone in your reference, give them my number.",
      "text_native": "तो क्या जे एस डब्ल्यू का दो? कोई हो आपके रेफरेंस में तो उनको नंबर दे दिए मेरे को, मेरा।"
    },
    {
      "ucid": "21112178903363071",
      "idx": 9,
      "speaker": "agent",
      "start_s": 18.5,
      "end_s": 22.8,
      "text_en": "Okay. Who deals in pipes... I'll check. Besides that, is your dealing only in pipes or do you do other materials as well?",
      "text_native": "ओके। जो पाइप में, पाइप में डील... मैं चेक आउट करता हूं। बाकी आपका पाइप्स में ही रहता है डीलिंग या फिर कोई और अदर मटेरियल में भी करते है?"
    },
    {
      "ucid": "21112178903363071",
      "idx": 10,
      "speaker": "customer",
      "start_s": 22.8,
      "end_s": 26.2,
      "text_en": "And others too, actually, see, the customer has a specific requirement that they want JSW. What can I say?",
      "text_native": "और और भी, एक्चुअली में देखो, कस्टमर की स्पेसिफिक रिक्वायरमेंट है की जे एस डब्ल्यू चाहिए मेरे को। क्या कह सकते है?"
    },
    {
      "ucid": "21112178903363071",
      "idx": 11,
      "speaker": "agent",
      "start_s": 26.2,
      "end_s": 31.5,
      "text_en": "Correct. Correct, correct, I understood, sir. It's like that only, sir. Yes, yes. So is there any planning for any other product this month or next month?",
      "text_native": "करेक्ट। करेक्ट करेक्ट, समझ गया सर। ऐसा ही होता है सर। हां हां। सो अभी और कोई प्रोडक्ट में प्लानिंग आ रही है ये मंथ में या फिर नेक्स्ट मंथ में?"
    },
    {
      "ucid": "21112178903363071",
      "idx": 12,
      "speaker": "customer",
      "start_s": 31.5,
      "end_s": 35.2,
      "text_en": "No, that keeps going on for me, that's a different... structure... plate is less, structural is what I mostly deal in.",
      "text_native": "नहीं वो तो मेरा चलता रहता है, वो कोई अलग ही... स्ट्रक्चर... प्लेट का तो कम है, स्ट्रक्चरल चलता है मेरा मोस्टली।"
    },
    {
      "ucid": "21112178903363071",
      "idx": 13,
      "speaker": "agent",
      "start_s": 35.2,
      "end_s": 37.8,
      "text_en": "In structurals. We provide structurals too, sir, angle, channel, beam also we provide.",
      "text_native": "स्ट्रक्चरल्स में। स्ट्रक्चरल भी देते है ना सर, एंगल, चैनल, बीम भी देते है।"
    },
    {
      "ucid": "21112178903363071",
      "idx": 14,
      "speaker": "customer",
      "start_s": 37.8,
      "end_s": 39.2,
      "text_en": "Which one do you provide? Local or JSW?",
      "text_native": "कौन सा देते है? लोकल या जे एस डब्ल्यू?"
    },
    {
      "ucid": "21112178903363071",
      "idx": 15,
      "speaker": "agent",
      "start_s": 39.2,
      "end_s": 43.8,
      "text_en": "Sir, JSW, sir. And if you need a similar brand, if you need a secondary make, that is also onboarded with us. Okay?",
      "text_native": "सर जे एस डब्ल्यू सर। और सिमिलर ब्रांड अगर आपको चाहिए रहेगा, सेकेंडरी मेक में चाहिए रहेगा, वो भी हमारे साथ में ऑनबोर्डेड है। ओके?"
    },
    {
      "ucid": "21112178903363071",
      "idx": 16,
      "speaker": "agent",
      "start_s": 43.8,
      "end_s": 44.8,
      "text_en": "So you will also get a TC.",
      "text_native": "तो आपको टी सी भी मिलेगी।"
    },
    {
      "ucid": "21112178903363071",
      "idx": 17,
      "speaker": "customer",
      "start_s": 44.8,
      "end_s": 45.4,
      "text_en": "TC is for all...",
      "text_native": "टी सी तो सभी..."
    },
    {
      "ucid": "21112178903363071",
      "idx": 18,
      "speaker": "agent",
      "start_s": 45.4,
      "end_s": 57.0,
      "text_en": "And it is also JSW's... specific. Sometimes what happens is, as you said, a client needs a specific make of material. So we have that onboarded as well. So if you feel that, because there is a price difference, roughly a difference of one or two rupees comes up. So if you need a special make, a particular brand, you can tell me. So I can give you a quotation for that.",
      "text_native": "एंड इट इज आल्सो जे एस डब्ल्यू का... स्पेसिफिक। कभी क्या होता है जैसे आपने बताया की कोई क्लाइंट को स्पेसिफिक मेक का मटेरियल चाहिए। तो हमारे पास वो भी ऑनबोर्डेड है। तो अगर आपको ऐसा लगता है की भाई, क्योंकि प्राइस डिफरेंस होता है, मोटा मोटा एक दो रुपए का ऊपर नीचे आ जाता है। तो कोई स्पेशल मेक में चाहिए आपको, कोई पर्टिकुलर ब्रांड ही, तो मुझे बता सकते हो। तो उसके लिए मैं आपको कोटेशन दे सकता हूं।"
    },
    {
      "ucid": "21112178903363071",
      "idx": 19,
      "speaker": "customer",
      "start_s": 57.0,
      "end_s": 100.5,
      "text_en": "Okay, tell me this, what is the rate for SAIL's 250 or what is the rate for your JSW 250 beam?",
      "text_native": "अच्छा ये बताइए, सेल का ढाई सौ का क्या रेट चल रहा है या आपका जे एस डब्ल्यू ढाई सौ का क्या चल रहा है बीम?"
    },
    {
      "ucid": "21112178903363071",
      "idx": 20,
      "speaker": "agent",
      "start_s": 100.5,
      "end_s": 102.2,
      "text_en": "Uh, what, which material are you talking about?",
      "text_native": "अह क्या, किसका बात कर रहे हो आप मटेरियल?"
    },
    {
      "ucid": "21112178903363071",
      "idx": 21,
      "speaker": "customer",
      "start_s": 102.2,
      "end_s": 103.0,
      "text_en": "250 ISMB.",
      "text_native": "टू फिफ्टी आई एस एम बी।"
    },
    {
      "ucid": "21112178903363071",
      "idx": 22,
      "speaker": "agent",
      "start_s": 103.0,
      "end_s": 104.5,
      "text_en": "Which material is it? Are you asking about beam?",
      "text_native": "मटेरियल कौनसा है? बीम का पूछ रहे हो आप?"
    },
    {
      "ucid": "21112178903363071",
      "idx": 23,
      "speaker": "customer",
      "start_s": 104.5,
      "end_s": 105.2,
      "text_en": "Yes, for beam.",
      "text_native": "हां, बीम का।"
    },
    {
      "ucid": "21112178903363071",
      "idx": 24,
      "speaker": "agent",
      "start_s": 105.2,
      "end_s": 112.5,
      "text_en": "So I will have to check for this beam because the prices have changed in the last one or two months. So I will have to change all this pricing, I mean, I will have to sit and check. So if you have a requirement for this as well, that I should give you a quotation for it, if you have a plan to buy it now?",
      "text_native": "तो ये बीम का चेक करना पड़ेगा क्योंकि प्राइसेस अभी चेंजेस हुए है एक-दो महीने में। तो मुझे ये वाली प्राइसिंग सब चेंज करनी, मतलब चेक करनी पड़ेगी बैठ के। तो अगर आपको इस चीज का भी रिक्वायरमेंट है, की मैं आपको कोटेशन दू उसका, अगर आपको प्लान है अभी खरीदने का?"
    },
    {
      "ucid": "21112178903363071",
      "idx": 25,
      "speaker": "customer",
      "start_s": 112.5,
      "end_s": 116.0,
      "text_en": "Not right now, I keep needing it, you know, 250, 150 channel, 250 beam, 200 beam.",
      "text_native": "अभी कोई नहीं, मेरे तो लगता रहता है ना, ढाई सौ का, डेढ़ सौ का चैनल, ढाई सौ का बीम, दो सौ का बीम।"
    },
    {
      "ucid": "21112178903363071",
      "idx": 26,
      "speaker": "agent",
      "start_s": 116.0,
      "end_s": 119.8,
      "text_en": "So you can tell me a day or two in advance when you have to purchase, so I can check at that time and do it for you.",
      "text_native": "तो मुझे आप एक-दो दिन पहले मुझे बता देंगे जब आपको परचेस होगा, तो मैं तभी की चेक करके आपको कर सकूं ऐसे।"
    },
    {
      "ucid": "21112178903363071",
      "idx": 27,
      "speaker": "customer",
      "start_s": 119.8,
      "end_s": 120.8,
      "text_en": "Okay. What is your name?",
      "text_native": "ठीक है। क्या नाम है आपका?"
    },
    {
      "ucid": "21112178903363071",
      "idx": 28,
      "speaker": "agent",
      "start_s": 120.8,
      "end_s": 123.5,
      "text_en": "My name is Raunak Mehta. I will ping you on WhatsApp.",
      "text_native": "मेरा नाम रौनक मेहता है। मैं आपको ना WhatsApp पे पिंग करके रखता हूं।"
    },
    {
      "ucid": "21112178903363071",
      "idx": 29,
      "speaker": "customer",
      "start_s": 123.5,
      "end_s": 124.5,
      "text_en": "Okay, fine. Fine.",
      "text_native": "ओके, ठीक है। ठीक है।"
    },
    {
      "ucid": "21112178903363071",
      "idx": 30,
      "speaker": "agent",
      "start_s": 124.5,
      "end_s": 127.0,
      "text_en": "When should I call you, when you feel a requirement might come up?",
      "text_native": "आपको मैं कब कॉल करूं, जब अभी आपको लगता है की रिक्वायरमेंट आ सकती है?"
    },
    {
      "ucid": "21112178903363071",
      "idx": 31,
      "speaker": "customer",
      "start_s": 127.0,
      "end_s": 129.8,
      "text_en": "Right now it's for pipe, right now I have a requirement for 150-200 tons of pipe.",
      "text_native": "अभी तो पाइप की, अभी तो मेरे को पाइप की रिक्वायरमेंट है डेढ़ सौ दो सौ टन की।"
    },
    {
      "ucid": "21112178903363071",
      "idx": 32,
      "speaker": "agent",
      "start_s": 130.0,
      "end_s": 131.8,
      "text_en": "Do you do trading? Is it trading or manufacturing?",
      "text_native": "आपकी ट्रेडिंग करते है? ट्रेडिंग है या मैन्युफैक्चरिंग?"
    },
    {
      "ucid": "21112178903363071",
      "idx": 33,
      "speaker": "customer",
      "start_s": 131.8,
      "end_s": 133.2,
      "text_en": "No, manufacturing, fabrication.",
      "text_native": "नहीं, मैन्युफैक्चरिंग, फैब्रिकेशन।"
    },
    {
      "ucid": "21112178903363071",
      "idx": 34,
      "speaker": "agent",
      "start_s": 133.2,
      "end_s": 134.5,
      "text_en": "What, what do you make, sir?",
      "text_native": "क्या क्या, क्या बनाते हो सर आप?"
    },
    {
      "ucid": "21112178903363071",
      "idx": 35,
      "speaker": "customer",
      "start_s": 134.5,
      "end_s": 136.0,
      "text_en": "Any structural related item.",
      "text_native": "स्ट्रक्चरल रिलेटेड कोई भी आइटम।"
    },
    {
      "ucid": "21112178903363071",
      "idx": 36,
      "speaker": "agent",
      "start_s": 136.0,
      "end_s": 138.5,
      "text_en": "Okay, okay. Fine. So next time when you get it from your end, then you can...",
      "text_native": "अच्छा, अच्छा। ठीक है। तो नेक्स्ट टाइम जैसे आगे से आपको आता है तो वैसे आप इनसे"
    },
    {
      "ucid": "21112178903363071",
      "idx": 37,
      "speaker": "customer",
      "start_s": 138.5,
      "end_s": 142.5,
      "text_en": "Yes, yes, yes. Whatever the client's requirement is as per the drawing, whatever material is needed in it, we procure that only.",
      "text_native": "हां हां हां। जो क्लाइंट की रिक्वायरमेंट होती है एस पर ड्राइंग, उसमे जो जो मटेरियल लगता है, वो उसी को प्रोक्योर करते है हम।"
    },
    {
      "ucid": "21112178903363071",
      "idx": 38,
      "speaker": "agent",
      "start_s": 142.5,
      "end_s": 147.0,
      "text_en": "Understood. Okay. So our MOQ will be 5 tons, sir. So you can plan accordingly.",
      "text_native": "अंडरस्टूड। ठीक है। तो हमारा एम ओ क्यू जो रहेगा ना, वो पांच टन का रहेगा सर। तो उस हिसाब से फिर आप प्लान कर सकते है।"
    },
    {
      "ucid": "21112178903363071",
      "idx": 39,
      "speaker": "customer",
      "start_s": 147.0,
      "end_s": 147.5,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178903363071",
      "idx": 40,
      "speaker": "agent",
      "start_s": 147.5,
      "end_s": 153.0,
      "text_en": "I'll send you my card on my WhatsApp, okay? I'll share it. Okay? Okay sir. Okay sir.",
      "text_native": "मैं आपको मेरा WhatsApp पे मेरा कार्ड, ठीक है? शेयर कर देता हूं जी। ओके? ओके सर। ओके सर।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178903363071",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Hello ji, good afternoon sir, Raunak speaking. ... Sir, is there any requirement for HR sheets material right now?",
      "comment": "The agent did not identify JSW One or ask for permission to speak, jumping directly to a requirement question."
    },
    {
      "ucid": "21112178903363071",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Sir, is there any requirement for HR sheets material right now?",
      "comment": "The agent did not lead with a supply or price hook, instead opening with a discovery question."
    },
    {
      "ucid": "21112178903363071",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 3,
      "evidence": "AGENT: Do you do trading? Is it trading or manufacturing?",
      "comment": "Agent asked about manufacturing status, end application, and brands, but missed monthly tonnage, JSW share, and payment terms."
    },
    {
      "ucid": "21112178903363071",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "AGENT: So you will also get a TC.",
      "comment": "Agent pitched the availability of a Test Certificate (TC) and secondary makes, which are relevant to a fabricator."
    },
    {
      "ucid": "21112178903363071",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: if you have a plan to buy it now?",
      "comment": "Agent successfully asked if a current requirement existed for structurals, and the customer confirmed there was none."
    },
    {
      "ucid": "21112178903363071",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: I will ping you on WhatsApp.",
      "comment": "The agent did not secure a committed next step, such as an agreed callback date or a quote turnaround time."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}