{
  "ucid": "21112178903311541",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 15:08:35",
  "end_time": "2026-09-10 15:10:22",
  "duration_sec": 107,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "soumya",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA65ef574bb185caa404b7986236b23a2d.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 357,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178903311541__DIA65ef574bb185caa404b7986236b23a2d.mp3",
  "audio_bytes": 258552,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 86.184,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Yeah.\n[1s] AGENT: Hello?\n[2s] CUSTOMER: Hm.\n[2s] AGENT: May I speak to Mr. Sarvai Kumar?\n[4s] CUSTOMER: Hm.\n[6s] AGENT: Hello?\n[7s] CUSTOMER: Tell me.   (ಹೇಳಿ.)\n[8s] AGENT: Yes sir, I am calling from the JSW One platform.   (ಹಾ ಸರ್, ಇದು JSW One ಪ್ಲಾಟ್ಫಾರ್ಮ್ ಇಂದ ಕಾಲ್ ಮಾಡ್ತಾ ಇದೀನಿ ನಾನು.)\n[11s] CUSTOMER: Hm.\n[12s] AGENT: You have a manufacturing business, right? So do you purchase HRCR material?   (ನಿಮ್ದು ಮ್ಯಾನುಫ್ಯಾಕ್ಚರಿಂಗ್ ಇದೆ ಅಲ್ಲ, ಸೊ HRCR ಮೆಟೀರಿಯಲ್ ಪರ್ಚೇಸ್ ಮಾಡ್ತೀರಾ ನೀವು?)\n[15s] CUSTOMER: Hm.\n[16s] AGENT: What material do you take, sir?   (ಏನ್ ಮೆಟೀರಿಯಲ್ ತಗೋತೀರಾ ಸರ್?)\n[17s] CUSTOMER: For what purpose, madam?   (ಏನ್ ಗೋಸ್ಕರ ಮೇಡಂ?)\n[18s] AGENT: That's it, I called to ask if you have an enquiry.   (ಅದೇ, ಎನ್ಕ್ವೈರಿ ಇದೆಯಾ ಅಂತ ಕೇಳೋದಕ್ಕೆ ಫೋನ್ ಮಾಡಿದೆ.)\n[20s] CUSTOMER: You already took an enquiry and you don't do anything correctly. You just do it for the sake of it and then leave it, forget it.   (ನೀವು ಆಲ್ರೆಡಿ ಎನ್ಕ್ವೈರಿ ಕೊಟ್ಟು ನೀವೇನು ಕರೆಕ್ಟಾಗಿ ಮಾಡಲ್ಲ ಅಮ್ಮ. ಸುಮ್ನೆ ಮಾಡ್ತೀರಾ ಸುಮ್ನೆ ಬಿಡ್ತೀರಾ ಬಿಡಿ.)\n[24s] AGENT: Who did you speak with before, sir?   (ಯಾರ ಹತ್ರ ಮಾತಾಡಿದ್ರಿ ಸರ್ ಮುಂಚೆ?)\n[26s] CUSTOMER: CR 5 by 10 2 mm, what is the price?   (CR 5 by 10 2 mm ಏನಿದೆ ಪ್ರೈಸ್?)\n[28s] AGENT: Which one?   (ಯಾವುದು?)\n[28s] CUSTOMER: CR 5 by 10 2 mm.\n[30s] AGENT: 5 by 10 2 mm. Oh, one minute.   (5 by 10 2 mm. ಓಹ್, ಒಂದ್ ನಿಮಿಷ.)\n[32s] AGENT: I have ex-yard prices with me.   (ಎಕ್ಸ್-ಯಾರ್ಡ್ ಪ್ರೈಸಸ್ ಇದೆ ನನ್ನ ಹತ್ರ.)\n[33s] CUSTOMER: Huh?   (ಹಾ?)\n[34s] AGENT: I have the ex-yard price with me, I'll tell you in a minute.   (ಎಕ್ಸ್-ಯಾರ್ಡ್ ಪ್ರೈಸ್ ಇದೆ ನನ್ನ ಹತ್ರ, ಹೇಳ್ತೀನಿ ಒಂದ್ ನಿಮಿಷ.)\n[36s] CUSTOMER: I didn't understand.   (ಅರ್ಥ ಆಗಿಲ್ಲ.)\n[37s] AGENT: Sir, I have the ex-yard prices with me, I'll tell you in a minute.   (ಸರ್ ಎಕ್ಸ್-ಯಾರ್ಡ್ ಪ್ರೈಸಸ್ ಇದೆ ನನ್ನ ಹತ್ರ, ಹೇಳ್ತೀನಿ ಒಂದ್ ನಿಮಿಷ.)\n[39s] CUSTOMER: Hm. And I need another one, 2200 into 920 into 2.5.   (ಹ್ಮ್. ಮತ್ತೆ ಇನ್ನೊಂದು ಬೇಕು ನನಗೆ 2200 into 920 into 2.5.)\n[42s] AGENT: Sir, shall I do one thing? I will send you a WhatsApp message. In that, send me whichever dimension you need. I will send you the price based on that.   (ಸರ್ ಒಂದ್ ಕೆಲಸ ಮಾಡ್ಲಾ, ನಿಮ್ಗೊಂದು WhatsApp ಮೆಸೇಜ್ ಕಳಿಸ್ತೀನಿ. ಅದ್ರಲ್ಲಿ ನಿಮ್ಗೆ ಯಾವುದೇ ಡೈಮೆನ್ಶನ್ ಬೇಕು ಅಂತ ಕಳ್ಸಿ. ನಾನ್ ನಿಮ್ಗೆ ಅದ್ರ ಮೇಲೆ ಪ್ರೈಸ್ ಕಳಿಸ್ಬಿಡ್ತೀನಿ.)\n[47s] CUSTOMER: Okay. Send 'hi' on WhatsApp.   (ಆಯ್ತು. WhatsApp ಅಲ್ಲಿ ಹಾಯ್ ಅಂತ ಕಳ್ಸಿ.)\n[49s] AGENT: Okay.   (ಆಯ್ತು.)\n[49s] CUSTOMER: [inaudible]",
  "language": "Kannada",
  "languages": "[\"Kannada\", \"English\"]",
  "turn_count": 30,
  "connected": 1,
  "audio_notes": "clear: The audio is clear for most of the call, with some minor background noise towards the end.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "30 turns, clean transcript (3% inaudible)",
  "band_language": "Kannada",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\"]",
  "pitch_coaching_note": "When a customer shares a past negative experience, acknowledge their frustration first before moving on, as this helps rebuild trust.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer began by expressing frustration with a previous poor service experience with JSW One. They then immediately took control, asking for prices on two specific CR coil dimensions. The agent did not follow the pitch structure but did agree to a next step of sending a quote via WhatsApp.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent identified themself and the customer but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead asking generically if the customer had an enquiry.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked no discovery questions; the customer took control of the call and stated their requirement directly.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched; the conversation went directly to the customer's specific requirement.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The customer volunteered their requirement; the agent did not ask for it or capture all necessary details like quantity, grade, or location.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I will send you a WhatsApp message. In that, send me whichever dimension you need. I will send you the price based on that.\", \"comment\": \"Agent established a clear next step of sending a quote via WhatsApp, which the customer agreed to.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer shares a past negative experience, acknowledge their frustration first before moving on, as this helps rebuild trust.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"You already took an enquiry and you don't do anything correctly. You just do it for the sake of it and then leave it, forget it.\", \"response\": \"Who did you speak with before, sir?\"}], \"call_summary\": \"The customer began by expressing frustration with a previous poor service experience with JSW One. They then immediately took control, asking for prices on two specific CR coil dimensions. The agent did not follow the pitch structure but did agree to a next step of sending a quote via WhatsApp.\"}",
  "error": null,
  "latency_ms": 30542,
  "input_tokens": 3527,
  "output_tokens": 780,
  "created_at": "2026-09-25 11:08:17",
  "sentiment": "positive",
  "sentiment_score": 0.347,
  "sentiment_confidence": "high",
  "pos": 6,
  "neg": 1,
  "lex_hits": 5,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.577,
  "agent_talk_sec": 25.4,
  "customer_talk_sec": 18.6,
  "dead_air_sec": 63.0,
  "longest_monologue_sec": 4.9,
  "agent_wpm": 311.8,
  "interruptions": 0,
  "agent_turns": 15,
  "customer_turns": 15,
  "discovery_qs": 9,
  "words_agent": 132,
  "words_customer": 75,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178903311541",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.17,
      "end_s": 0.77,
      "text_en": "Yeah.",
      "text_native": "Yeah."
    },
    {
      "ucid": "21112178903311541",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.2,
      "end_s": 1.6,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178903311541",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.8,
      "end_s": 2.2,
      "text_en": "Hm.",
      "text_native": "Hm."
    },
    {
      "ucid": "21112178903311541",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.48,
      "end_s": 4.0,
      "text_en": "May I speak to Mr. Sarvai Kumar?",
      "text_native": "May I speak to Mr. Sarvai Kumar?"
    },
    {
      "ucid": "21112178903311541",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.36,
      "end_s": 4.9,
      "text_en": "Hm.",
      "text_native": "Hm."
    },
    {
      "ucid": "21112178903311541",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.0,
      "end_s": 6.5,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178903311541",
      "idx": 6,
      "speaker": "customer",
      "start_s": 6.8,
      "end_s": 7.3,
      "text_en": "Tell me.",
      "text_native": "ಹೇಳಿ."
    },
    {
      "ucid": "21112178903311541",
      "idx": 7,
      "speaker": "agent",
      "start_s": 8.0,
      "end_s": 10.5,
      "text_en": "Yes sir, I am calling from the JSW One platform.",
      "text_native": "ಹಾ ಸರ್, ಇದು JSW One ಪ್ಲಾಟ್ಫಾರ್ಮ್ ಇಂದ ಕಾಲ್ ಮಾಡ್ತಾ ಇದೀನಿ ನಾನು."
    },
    {
      "ucid": "21112178903311541",
      "idx": 8,
      "speaker": "customer",
      "start_s": 10.6,
      "end_s": 11.1,
      "text_en": "Hm.",
      "text_native": "Hm."
    },
    {
      "ucid": "21112178903311541",
      "idx": 9,
      "speaker": "agent",
      "start_s": 11.5,
      "end_s": 14.8,
      "text_en": "You have a manufacturing business, right? So do you purchase HRCR material?",
      "text_native": "ನಿಮ್ದು ಮ್ಯಾನುಫ್ಯಾಕ್ಚರಿಂಗ್ ಇದೆ ಅಲ್ಲ, ಸೊ HRCR ಮೆಟೀರಿಯಲ್ ಪರ್ಚೇಸ್ ಮಾಡ್ತೀರಾ ನೀವು?"
    },
    {
      "ucid": "21112178903311541",
      "idx": 10,
      "speaker": "customer",
      "start_s": 14.9,
      "end_s": 15.5,
      "text_en": "Hm.",
      "text_native": "Hm."
    },
    {
      "ucid": "21112178903311541",
      "idx": 11,
      "speaker": "agent",
      "start_s": 15.8,
      "end_s": 16.9,
      "text_en": "What material do you take, sir?",
      "text_native": "ಏನ್ ಮೆಟೀರಿಯಲ್ ತಗೋತೀರಾ ಸರ್?"
    },
    {
      "ucid": "21112178903311541",
      "idx": 12,
      "speaker": "customer",
      "start_s": 17.3,
      "end_s": 18.2,
      "text_en": "For what purpose, madam?",
      "text_native": "ಏನ್ ಗೋಸ್ಕರ ಮೇಡಂ?"
    },
    {
      "ucid": "21112178903311541",
      "idx": 13,
      "speaker": "agent",
      "start_s": 18.3,
      "end_s": 20.0,
      "text_en": "That's it, I called to ask if you have an enquiry.",
      "text_native": "ಅದೇ, ಎನ್ಕ್ವೈರಿ ಇದೆಯಾ ಅಂತ ಕೇಳೋದಕ್ಕೆ ಫೋನ್ ಮಾಡಿದೆ."
    },
    {
      "ucid": "21112178903311541",
      "idx": 14,
      "speaker": "customer",
      "start_s": 20.2,
      "end_s": 23.8,
      "text_en": "You already took an enquiry and you don't do anything correctly. You just do it for the sake of it and then leave it, forget it.",
      "text_native": "ನೀವು ಆಲ್ರೆಡಿ ಎನ್ಕ್ವೈರಿ ಕೊಟ್ಟು ನೀವೇನು ಕರೆಕ್ಟಾಗಿ ಮಾಡಲ್ಲ ಅಮ್ಮ. ಸುಮ್ನೆ ಮಾಡ್ತೀರಾ ಸುಮ್ನೆ ಬಿಡ್ತೀರಾ ಬಿಡಿ."
    },
    {
      "ucid": "21112178903311541",
      "idx": 15,
      "speaker": "agent",
      "start_s": 24.2,
      "end_s": 25.6,
      "text_en": "Who did you speak with before, sir?",
      "text_native": "ಯಾರ ಹತ್ರ ಮಾತಾಡಿದ್ರಿ ಸರ್ ಮುಂಚೆ?"
    },
    {
      "ucid": "21112178903311541",
      "idx": 16,
      "speaker": "customer",
      "start_s": 25.8,
      "end_s": 27.5,
      "text_en": "CR 5 by 10 2 mm, what is the price?",
      "text_native": "CR 5 by 10 2 mm ಏನಿದೆ ಪ್ರೈಸ್?"
    },
    {
      "ucid": "21112178903311541",
      "idx": 17,
      "speaker": "agent",
      "start_s": 27.8,
      "end_s": 28.3,
      "text_en": "Which one?",
      "text_native": "ಯಾವುದು?"
    },
    {
      "ucid": "21112178903311541",
      "idx": 18,
      "speaker": "customer",
      "start_s": 28.4,
      "end_s": 29.6,
      "text_en": "CR 5 by 10 2 mm.",
      "text_native": "CR 5 by 10 2 mm."
    },
    {
      "ucid": "21112178903311541",
      "idx": 19,
      "speaker": "agent",
      "start_s": 29.7,
      "end_s": 31.5,
      "text_en": "5 by 10 2 mm. Oh, one minute.",
      "text_native": "5 by 10 2 mm. ಓಹ್, ಒಂದ್ ನಿಮಿಷ."
    },
    {
      "ucid": "21112178903311541",
      "idx": 20,
      "speaker": "agent",
      "start_s": 31.8,
      "end_s": 33.3,
      "text_en": "I have ex-yard prices with me.",
      "text_native": "ಎಕ್ಸ್-ಯಾರ್ಡ್ ಪ್ರೈಸಸ್ ಇದೆ ನನ್ನ ಹತ್ರ."
    },
    {
      "ucid": "21112178903311541",
      "idx": 21,
      "speaker": "customer",
      "start_s": 33.4,
      "end_s": 33.8,
      "text_en": "Huh?",
      "text_native": "ಹಾ?"
    },
    {
      "ucid": "21112178903311541",
      "idx": 22,
      "speaker": "agent",
      "start_s": 33.9,
      "end_s": 35.5,
      "text_en": "I have the ex-yard price with me, I'll tell you in a minute.",
      "text_native": "ಎಕ್ಸ್-ಯಾರ್ಡ್ ಪ್ರೈಸ್ ಇದೆ ನನ್ನ ಹತ್ರ, ಹೇಳ್ತೀನಿ ಒಂದ್ ನಿಮಿಷ."
    },
    {
      "ucid": "21112178903311541",
      "idx": 23,
      "speaker": "customer",
      "start_s": 35.6,
      "end_s": 36.3,
      "text_en": "I didn't understand.",
      "text_native": "ಅರ್ಥ ಆಗಿಲ್ಲ."
    },
    {
      "ucid": "21112178903311541",
      "idx": 24,
      "speaker": "agent",
      "start_s": 36.6,
      "end_s": 38.8,
      "text_en": "Sir, I have the ex-yard prices with me, I'll tell you in a minute.",
      "text_native": "ಸರ್ ಎಕ್ಸ್-ಯಾರ್ಡ್ ಪ್ರೈಸಸ್ ಇದೆ ನನ್ನ ಹತ್ರ, ಹೇಳ್ತೀನಿ ಒಂದ್ ನಿಮಿಷ."
    },
    {
      "ucid": "21112178903311541",
      "idx": 25,
      "speaker": "customer",
      "start_s": 39.2,
      "end_s": 42.0,
      "text_en": "Hm. And I need another one, 2200 into 920 into 2.5.",
      "text_native": "ಹ್ಮ್. ಮತ್ತೆ ಇನ್ನೊಂದು ಬೇಕು ನನಗೆ 2200 into 920 into 2.5."
    },
    {
      "ucid": "21112178903311541",
      "idx": 26,
      "speaker": "agent",
      "start_s": 42.1,
      "end_s": 47.0,
      "text_en": "Sir, shall I do one thing? I will send you a WhatsApp message. In that, send me whichever dimension you need. I will send you the price based on that.",
      "text_native": "ಸರ್ ಒಂದ್ ಕೆಲಸ ಮಾಡ್ಲಾ, ನಿಮ್ಗೊಂದು WhatsApp ಮೆಸೇಜ್ ಕಳಿಸ್ತೀನಿ. ಅದ್ರಲ್ಲಿ ನಿಮ್ಗೆ ಯಾವುದೇ ಡೈಮೆನ್ಶನ್ ಬೇಕು ಅಂತ ಕಳ್ಸಿ. ನಾನ್ ನಿಮ್ಗೆ ಅದ್ರ ಮೇಲೆ ಪ್ರೈಸ್ ಕಳಿಸ್ಬಿಡ್ತೀನಿ."
    },
    {
      "ucid": "21112178903311541",
      "idx": 27,
      "speaker": "customer",
      "start_s": 47.1,
      "end_s": 48.5,
      "text_en": "Okay. Send 'hi' on WhatsApp.",
      "text_native": "ಆಯ್ತು. WhatsApp ಅಲ್ಲಿ ಹಾಯ್ ಅಂತ ಕಳ್ಸಿ."
    },
    {
      "ucid": "21112178903311541",
      "idx": 28,
      "speaker": "agent",
      "start_s": 48.6,
      "end_s": 49.1,
      "text_en": "Okay.",
      "text_native": "ಆಯ್ತು."
    },
    {
      "ucid": "21112178903311541",
      "idx": 29,
      "speaker": "customer",
      "start_s": 49.2,
      "end_s": 52.0,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "21112178903311541",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent identified themself and the customer but did not ask for permission to speak."
    },
    {
      "ucid": "21112178903311541",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook, instead asking generically if the customer had an enquiry."
    },
    {
      "ucid": "21112178903311541",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent asked no discovery questions; the customer took control of the call and stated their requirement directly."
    },
    {
      "ucid": "21112178903311541",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched; the conversation went directly to the customer's specific requirement."
    },
    {
      "ucid": "21112178903311541",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The customer volunteered their requirement; the agent did not ask for it or capture all necessary details like quantity, grade, or location."
    },
    {
      "ucid": "21112178903311541",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I will send you a WhatsApp message. In that, send me whichever dimension you need. I will send you the price based on that.",
      "comment": "Agent established a clear next step of sending a quote via WhatsApp, which the customer agreed to."
    }
  ],
  "objections": [
    {
      "ucid": "21112178903311541",
      "obj_type": "incumbent_supplier",
      "state": "mishandled",
      "evidence": "You already took an enquiry and you don't do anything correctly. You just do it for the sake of it and then leave it, forget it.",
      "response": "Who did you speak with before, sir?"
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify"
  ],
  "objection_phrases_list": []
}