{ "ucid": "21112178903299431", "call_date": "2026-09-10", "start_time": "2026-09-10 15:06:34", "end_time": "2026-09-10 15:15:37", "duration_sec": 543, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "Interested", "agent": "Aditya Pandey", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAd03003befcbd3b10e38eea829323e65d.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 358, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178903299431__DIAd03003befcbd3b10e38eea829323e65d.mp3", "audio_bytes": 1547208, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 515.736, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[5s] CUSTOMER: Autocutter petrol, hello? (ऑटोकटर पेट्रोल, हेलो?)\n[7s] CUSTOMER: Hello, Arjun Trading? (हेलो, अर्जुन ट्रेडिंग?)\n[9s] AGENT: Yes, speak. (हां जी बोलो।)\n[10s] AGENT: Sir, hello, I am Aditya Pandey calling from JSW One. (सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।)\n[12s] CUSTOMER: Yes, tell me. (बोलिए जी।)\n[13s] AGENT: Sir, you were registered on our platform, I called regarding that. Did you have any requirement at the yard, sir? (सर जी हमारे प्लेटफार्म पर रजिस्टर थे, उसी के रिगार्डिंग कॉल किया था। कुछ रिक्वायरमेंट थी सर यार्ड में?)\n[16s] CUSTOMER: No sir, there is none right now. By the way, what rate are you giving for E250 coil? Any? (नहीं जी अभी तो कोई है नहीं। वैसे E250 का क्या रेट दे रहे हो आप कोइल? कोई भी?)\n[19s] AGENT: Sir, where will the material be needed, sir? (सर कहां लगेगा सर मटेरियल?)\n[21s] CUSTOMER: Faridabad. (फरीदाबाद।)\n[22s] AGENT: Faridabad. Uh, one minute. Stay on the line for a minute. Stay on the line for a minute. (फरीदाबाद। अह एक मिनट। एक मिनट लाइन पर रहिए। एक मिनट लाइन पर रहिए।)\n[31s] AGENT: Sir, it's going for 62 200, sir. (सर 62 200 चल रहा है सर।)\n[33s] AGENT: Loading included. (लोडिंग इंक्लूडेड।)\n[35s] CUSTOMER: Hello? (हेलो?)\n[35s] CUSTOMER: At the cutter in Faridabad? (फरीदाबाद के कटर पे?)\n[36s] AGENT: Yes, no no sir, this is ex- ex- ex-yard. (हां, नहीं नहीं सर ये ये एक्स एक्स एक्स-यार्ड है ये।)\n[39s] AGENT: I told you the coil rate just now. From Ghaziabad. (कोइल रेट बताया मैंने अभी आपको। गाजियाबाद से।)\n[41s] CUSTOMER: Oh brother, you are selling it very expensive. (अरे भैया आप तो बहुत महंगा बेच रहे हो यार।)\n[43s] AGENT: Sir, the rate has increased in the market now, what can I say? (सर मार्केट में रेट बढ़ गया है अभी, इसमें क्या बोलें?)\n[44s] CUSTOMER: I bought it even today for 61 300. A 3 mm coil. (मैंने तो आज भी तो लिया है 61 300 में। 3 mm का कोइल।)\n[47s] AGENT: For how much did you buy it? (कितने में लिया है?)\n[48s] CUSTOMER: For 61 300. Here in Faridabad. (61 300 में। यहां फरीदाबाद में।)\n[50s] AGENT: You must have bought it yesterday, sir, or did you buy it today? (कल लिया होगा ना सर कि आज लिया है?)\n[51s] CUSTOMER: I bought it today itself. I haven't even paid for it yet. Yes. (आज ही लिया है। अभी अभी तो पैसे भी नहीं दिए उसके। हां।)\n[53s] AGENT: So sir, I mean there must be a PI for it, right? You must have taken it on PI yesterday itself. But you must have booked the order yesterday, right? (तो सर मतलब पीआई तो होगा ना कुछ उसका? पीआई पे लिया होगा कल ही। कल ही बुक किया होगा ना लेकिन ऑर्डर तो आपने?)\n[56s] CUSTOMER: Yes, the order was booked yesterday. (हां, ऑर्डर कल बुक किया था।)\n[58s] AGENT: Yes, so yesterday that was the rate, sir. 61 200 was my rate. It has increased today. It has increased by one rupee today. You can check. (हां तो कल तो सर वही था रेट। 61 200 तो मेरा ही रेट था। अभी बढ़ गया है आज। आज एक रुपया बढ़ गया है। आप चेक कर लीजिए।)\n[61s] CUSTOMER: Freight will also be added to that, my brother. Your freight will also be added. (उसमें फ्रेट भी लगेगा ना मेरे भाई। फ्रेट भी तो लगेगा आपका।)\n[63s] AGENT: So for freight, sir, if you want, you can arrange your own vehicle. It's not like you have to use our vehicle. You can also arrange your own vehicle. If you (तो फ्रेट तो सर आप चाहिए तो आपकी भी गाड़ी लगा सकते हैं। ऐसा कोई ये नहीं कि आप हमारी हमने अपनी गाड़ी लगाना। आप भी अपनी भी गाड़ी लगा सकते हो। अगर आपको)\n[68s] AGENT: If you take one coil, delivery for 400 rupees (एक कोइल लोगे 400 रुपए में डिलीवरी)\n[69s] CUSTOMER: No, I am talking about the cutter's (नहीं मैं तो कटर का)\n[70s] AGENT: If you take one coil, I'll get it done for 400... if you take one coil, I'll get it done with 400 freight to the cutter. (अगर आप एक कोइल लोगे तो मैं 400 के अगर आप एक कोइल लेते हो तो मैं 400 के इसमें फ्रेट में करवा देता हूं कटर पे।)\n[73s] CUSTOMER: One second, hold on for a second. (एक सेकंड एक सेकंड होल्ड करना आप।)\n[78s] CUSTOMER: Put one of this too. (इसकी भी लगा देना एक।)\n[83s] CUSTOMER: Hello? (हेलो?)\n[84s] AGENT: Yes, tell me sir. (हां बोलिए सर।)\n[85s] CUSTOMER: Yes. (हांजी।)\n[86s] AGENT: One minute, I'll get you to speak with my senior. (मैं एक मिनट, मैं अपने सीनियर से बात कराता हूं आपकी।)\n[88s] UNKNOWN: What happened? (क्या हो गया?)\n[89s] AGENT: Hello. (हेलो।)\n[90s] CUSTOMER: Give this one too, this one too. (इसकी भी दे दो, इसकी भी।)\n[91s] AGENT: Hello? (हेलो?)\n[92s] CUSTOMER: Yes, yes. (हांजी हांजी।)\n[92s] AGENT: Yes, hello. (हांजी नमस्कार।)\n[93s] CUSTOMER: Yes, hello sir. (हांजी नमस्कार जी।)\n[94s] AGENT: Tell me, sir. (बताइए सर।)\n[95s] CUSTOMER: HR (एचआर)\n[96s] CUSTOMER: For HR, he just called me, so I was asking about the rate and all. (एचआर के लिए मेरे पास अभी इन्होंने कॉल किया ना, तो मैं वही पूछ रहा था रेट वगेरा।)\n[99s] AGENT: The rate, sir, was one rupee cheaper yesterday, today it has increased by one rupee. 62 200 ex-coil is the rate, with loading, from our yard in Ghaziabad. (रेट तो सर कल एक रुपए सस्ता था, आज एक रुपए बढ़ गया। 62 200 एक्स-कोइल चल रहा है लोडिंग के साथ अपने यार्ड से गाजियाबाद।)\n[103s] CUSTOMER: Meaning, if I take any material from you, by chance let's say I save this number and call on it to take a coil, will you give me delivery at the cutter in Faridabad or will you give it to me ex-cutter in Ghaziabad? (मतलब अगर मैं आपसे कोई भी मटेरियल लेता हूं, बाय चांस मान लो मैं इस नंबर को सेव कर लिया और इसपे कॉल करके कोइल लेता हूं, तो आप मुझे फरीदाबाद के कटर पे डिलीवरी दोगे या आप गाजियाबाद में एक्स-कटर मुझे दोगे?)\n[110s] AGENT: Sir, it's your choice. If we get the pin code of your delivery yard, we can deliver it there. Or if you want, you can arrange your own vehicle and pick it up from our yard in Ghaziabad. (सर आपकी मर्जी है। आपका पिन कोड अगर मतलब आपका जो डिलीवरी यार्ड है, पिन कोड उसका मिल जाए तो हम वहां पे डिलीवरी कर देंगे। और आप चाहो तो अपनी गाड़ी लगा के हमारे यार्ड से ले सकते हो गाजियाबाद में।)\n[118s] CUSTOMER: Okay. (अच्छा।)\n[118s] AGENT: Both options are there. (दोनों ऑप्शन है।)\n[119s] CUSTOMER: No, in that case, the rate will be higher for me, right? (नहीं उसमें तो मेरेको ज्यादा रेट ज्यादा पड़ जाएगा ना?)\n[122s] AGENT: In what? (किसमें?)\n[122s] CUSTOMER: If, suppose, I take ex-cutter from you there, now what is the ex-cutter rate for Ghaziabad today? 62 200. Yes. That's what you're saying, right? Yes, yes. And now if I use my own vehicle, I will have to spend money on that too. So it will cost me more than 62 200. (अगर मैं सपोज करो आपसे एक्स-कटर वहां पे लूंगा, अब ये गाजियाबाद का एक्स-कटर का आज 62 कितना बता रहे हैं? 62 200। हां। ऐसा ही बता रहे हैं ना? हां जी हां जी। और अब उसमें अपनी गाड़ी लगाऊंगा तो मेरा उसमें भी पैसा लगेगा। तो मेरेको तो 62 200 से ज्यादा का पड़ जाएगा।)\n[130s] AGENT: So I am saying, you take one coil. For one coil, I'll get it delivered in Faridabad, add 400 rupees per ton for transport, I'll get it delivered for that much. (तो मैं कह तो रहा हूं आप एक कोइल ले लो। एक कोइल को मैं फरीदाबाद में 400 रुपए पर टन ट्रांसपोर्ट लगा लो, उतने में डिलीवर करा दूंगा।)\n[135s] CUSTOMER: So how much did that coil cost me? (तो मुझे कितने का पड़ गया वो कोइल?)\n[137s] AGENT: Let's say, as per today's rate, 62 200, it will cost you 62 600. (मान लो आज के हिसाब से 62 200, 62 600 का पड़ गया।)\n[139s] CUSTOMER: It cost 62 600. Delivered. (62 600 का पड़ गया। डिलीवर्ड।)\n[140s] AGENT: We are talking about coil, coil. (कोइल की बात चल रही है, कोइल।)\n[142s] CUSTOMER: I am talking about coil, sir. If I buy my local coil today, I will get it for 61.5 rupees, delivered at the ex-cutter. So why would I buy a coil from you? (मैं कोइल की बात कर रहा हूं सर। अगर मैं आज अपनी लोकल कोइल लेता हूं, ये साढ़े इकसठ रुपए में एक्स-कटर पे मिलेगी पहुंची हुई। तो मैं आपसे कोइल क्यों लूंगा?)\n[146s] AGENT: 61.5? Today's rate? Today's price? (साढ़े इकसठ? आज का रेट? आज का प्राइस?)\n[147s] CUSTOMER: What else? (और क्या?)\n[148s] AGENT: Which brand is it? Which is the brand? (कौन सा ब्रांड है? ब्रांड कौन सा है?)\n[149s] CUSTOMER: JSW's. (जेएसडब्ल्यू का।)\n[150s] AGENT: JSW's? From where? Which one? Is your dealer giving it with a TC? (जेएसडब्ल्यू का? कहां से? कौन सा? ये टीसी के साथ दे रहा है डीलर आपका?)\n[152s] CUSTOMER: Obviously, I won't take it without a TC. First I take the TC and check, after that I talk about the coil. (ऑब्वियसली बात है, बिना टीसी तो मैं लूंगा ही नहीं। पहले तो मैं टीसी लेके चेक करता हूं, उसके बाद कोइल की बात करता हूं।)\n[155s] AGENT: Today, today's rate, you please check it once again. Our rate is 62 200 for ex-coil. Ex-Ghaziabad. (आज, आज का आप रेट आप एक बार दोबारा से एक बार चेक कर लीजिए। 62 200 का अपना रेट चल रहा है एक्स-कोइल। एक्स गाजियाबाद।)\n[160s] CUSTOMER: Look, what is your name? (देखो, आपका नाम क्या है?)\n[161s] AGENT: My name is Sajal. (सजल नाम है मेरा।)\n[162s] CUSTOMER: Sajal? (सजल?)\n[162s] AGENT: Yes. (हां।)\n[163s] CUSTOMER: Sajal ji, any material from you, I will purchase it from another person only when I get some benefit. Hmm hmm. Isn't that right? Yes, yes. If the rate I am getting here in the market, you give me less than that here at the cutter, only then will I take a coil from you. (सजल जी, मैं आपसे कोई भी माल, मैं दूसरे बंदे से जब परचेस करूंगा ना, जब मुझे कुछ फायदा होगा। हम्म हम्म। ऐसा ही है ना? हां हां। अगर मेरेको जो मार्केट में मेरेको यहां पे रेट मिल रहा है, आप उससे कम मेरेको यहां दोगे कटर पे, जभी तो मैं आपसे कोइल लूंगा।)\n[170s] AGENT: In the market, firstly sir, the rate you are quoting is not even today's rate. The rate you are talking about, the market is increasing every day. And the rate you are quoting is yesterday's rate, in my opinion. Because yesterday the market was one rupee cheaper. (मार्केट में तो, पहली बात तो सर रेट जो आप बोल रहे हो वो तो आज का रेट है भी नहीं। जो आप रेट की बात कर रहे हो, मार्केट हर दिन बढ़ रहा है। और जो आप रेट बोल रहे हो, कल का रेट है मेरे हिसाब से। क्योंकि कल मार्केट एक रुपए सस्ता था।)\n[176s] CUSTOMER: Yesterday I bought a coil for 61 300. And two days before that, I bought it for 59 rupees. (कल तो मैंने 61 300 में लिया है कोइल। और उससे दो दिन पहले 59 रुपए में लिया था।)\n[179s] AGENT: The market is increasing, isn't it sir. (मार्केट बढ़ रहा है ना सर।)\n[180s] CUSTOMER: So sir, it won't increase by one rupee overnight. (तो सर एक रुपए थोड़ी बढ़ जाएगा रातों रात में।)\n[182s] AGENT: Sir, it increased by one rupee overnight. It has increased by one rupee, sir. (सर रातों रात एक रुपए बढ़ गया। एक रुपए बढ़ा है सर।)\n[184s] CUSTOMER: Okay, I am agreeing with you. One rupee. Okay, it will reach 62. You agree, right, even if it increased by one rupee, it would be 62 300. I bought it for 61 300 yesterday, so it became 62 300. Then why would I buy from you by paying 400 rupees more? I am asking you only. (चलो मैं कह तो रहा हूं आपका। एक रुपए। चलो 62 तो पहुंच मिलेगा। आप मानो ना, एक रुपए भी बढ़ गया होगा तो 62 300 तो हो गए। मैंने तो कल लिया था 61 300 में, वो 62 300 हो गए। तो फिर मैं आपसे क्यों लूंगा 400 रुपए और देके? मैं तो आपसे ही पूछ रहा हूं।)\n[190s] AGENT: So for how much are you getting it? 62? (तो आपको कितने में मिल रहा है? 62?)\n[192s] CUSTOMER: You loading... no, it increased by one rupee. I am telling you our rate for today is 61.5 rupees. (आपको लोडिंग नहीं, एक रुपया बढ़ गया। साढ़े इकसठ रुपए बता रहा हूं मैं आज का रेट हमारा।)\n[194s] AGENT: 61 how much? I this... (61 कितने? मैं ये)\n[195s] CUSTOMER: Even today, even today in the order, the sale quotation I have given, I have calculated it based on 61.5 rupees. I have not given any sale quotation based on 62 rupees or 62 200 rupees. Because I get the coil for 61.5 rupees. (मैंने आज भी मैंने, आज भी मैंने ऑर्डर में जो अपनी सेल कोटेशन दी है, वो साढ़े इकसठ रुपए के ऊपर अपना जोड़ के दी है। 62 रुपए, 62 200 रुपए के ऊपर जुड़ के कोई भी सेल कोटेशन नहीं दी है। क्योंकि मुझे साढ़े इकसठ रुपए में कोइल मिलता है।)\n[202s] AGENT: Oh sir, you must be getting it, boss. I am saying that what you booked today, are you saying you booked it today? Or was it yesterday? (अरे वो सर मिलता होगा मालिक। मैं कह रहा हूं कि आज का जो आपने बुक किया, आप कह रहे हो आज बुक किया आपने? कि कल किया था?)\n[206s] CUSTOMER: I booked it yesterday. It was booked yesterday. That material hasn't even arrived yet. (कल मैंने बुक किया था। कल बुक किया था वो। अभी आया भी नहीं है वो माल।)\n[208s] AGENT: Yes, so sir, yesterday's rate (हां तो सर कल का रेट)\n[209s] CUSTOMER: And I bought it for 61,300 rupees. (और 61 300 रुपए में मैंने लिया है वो।)\n[210s] AGENT: 61, you got delivery for 61.5 on yesterday's date, is that what you're saying? The one you booked yesterday? (61, साढ़े इकसठ में आपको डिलीवरी मिल गई कल की डेट में, आप ये कह रहे हो? कल का जो बुक किया आपने?)\n[213s] CUSTOMER: For 61 300. 61 300. As per 61,300 rupees. Delivered. Yes. Delivered at the cutter. (61 300 में। 61 300। 61,300 रुपए के हिसाब से। डिलीवर्ड। यस। कटर पे डिलीवर्ड।)\n[217s] AGENT: Okay. Has this material come from Faridabad? (अच्छा। ये फरीदाबाद से मटेरियल आया है?)\n[219s] CUSTOMER: This material could have come from anywhere. It was, I mean, it was in a train. Where has the material come from? It has reached here at the yard today. (ये मटेरियल कहीं से भी आया हो। वो तो अभी तो मतलब ट्रेन में था वो। कहां से आया है मटेरियल? वो तो आज पहुंचा है यहां पे यार्ड पे।)\n[223s] AGENT: What is the quantity? (कितना क्वांटिटी है?)\n[224s] CUSTOMER: Twenty-four tons. (चौबीस टन।)\n[225s] AGENT: You took it, okay. (आपने लिया, अच्छा।)\n[226s] CUSTOMER: Yes, it has just arrived. (हां, अभी का आया है बिल्कुल।)\n[227s] CUSTOMER: Size? In fact, I was telling him to reduce it by another two-three hundred rupees, and I'll take three coils. But he didn't do it, so I took only one coil. (साइज? बल्कि मैं तो उसको ये बोल रहा था कि तू दो-तीन सौ रुपए और कम कर, तीन कोइल लूंगा। बट वो उन्होंने नहीं किया, तो मैंने एक ही कोइल ली।)\n[231s] AGENT: Size, what is the size, size? (साइज, साइज क्या है, साइज?)\n[232s] CUSTOMER: Three mm twelve fifty. (तीन एमएम साढ़े बारह सौ।)\n[233s] AGENT: Three mm twelve fifty. Okay. I don't know sir, you might be getting it from them. It's possible you are. My own price for today is 62 200. In that, see, if I can reduce it, I can reduce it by 100-200, not more than that. So I won't be able to do more than this, sir. (तीन एमएम साढ़े बारह सौ। अच्छा। पता नहीं सर, उनका आपको मिल रहा होगा। हो सकता है मिल रहा हो। मेरा तो अपना ये आज का जो प्राइस है वो तो 62 200 है। उसमें देख लो अगर मैं कम कर सकता हूं तो 100-200 कम कर दूंगा, उससे ज्यादा नहीं। तो इससे ज्यादा मेरे पे हो नहीं पाएगा सर।)\n[242s] AGENT: So this is a no-regret price, tell me sir if something can be done. (तो ये नो रिग्रेट प्राइस है, इसमें बताओ सर अगर कुछ हो पाए तो।)\n[245s] CUSTOMER: No, right now I don't have any such requirement. There is a requirement for 20 mm, but it's very small, I won't buy a coil for that. And there is a requirement for 8 mm 1250, I have about 25 tons of it. (नहीं अभी तो मेरेको ऐसी कोई रिक्वायरमेंट नहीं है। एक 20 एमएम की रिक्वायरमेंट है, लेकिन वो बहुत कम है, उसके लिए कोइल नहीं खरीदूंगा मैं। और एक 8 एमएम 1250 की रिक्वायरमेंट है मेरे पास 25 एक टन की।)\n[251s] AGENT: Hmm hmm. That 8 mm 1250, take it today itself. Anyway, the market is increasing. Complete your stock now at today's rate, what else. (हम्म हम्म। वो 8 एमएम 1250 अभी तो ले लो आज। वैसे भी मार्केट बढ़ ही रहा है। अभी स्टॉक पूरा कर लो अपना आज के रेट में और क्या।)\n[256s] CUSTOMER: No, for that, the deal won't work out now. It would have worked out yesterday or the day before. Because yes, I mean I didn't send a quote for it because the material was not available. (नहीं, उसका तो बात अब अब नहीं बनेगी उसकी बात। कल परसों में तो बन जाती। क्योंकि हां, मतलब भेजा नहीं मैंने उसमें बना के क्योंकि मटेरियल तो अवेलेबल था नहीं।)\n[262s] CUSTOMER: No problem, I'll save this number of yours under the name JSW One. And (कोई बात नहीं, मैं आपका ये नंबर सेव कर लेता हूं JSW One के नाम से। और)\n[265s] AGENT: Yeah, okay, that's fine. (यार, हां ठीक है।)\n[266s] CUSTOMER: If there is any query, I will call on this number. (कोई क्वेरी आएगी तो मैं इस नंबर पे कॉल कर लूंगा।)\n[268s] AGENT: Okay, okay sir. Okay. (ठीक है, ठीक है सर। ओके।)\n[270s] CUSTOMER: Okay sir. (ओके सर।)\n[270s] AGENT: Okay. (ओके।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 109, "connected": 1, "audio_notes": "clear: Some call center background noise is present on the agent's side, but it does not significantly affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "109 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 2.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "When a customer immediately asks for price, acknowledge it, but pivot back to discovery to understand their business first; this gives you leverage for the negotiation.", "usp_relevance": "matched", "rubric_inferred": 0, "segment_detected": "trader", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a steel trader who immediately challenged the quoted price for HR coil. The majority of the call was a detailed price negotiation, with the customer claiming to get a better rate for JSW material from a local dealer. The agent defended the price based on market increases and calculated a delivered rate, but ultimately failed to close the deal or set a firm next step, ending with the customer promising to call back if needed.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for permission to speak, jumping directly to a requirement question.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not deliver a hook; the customer took control and immediately asked for a price.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"\", \"comment\": \"Agent only asked 2 of the 6 required discovery questions, getting pulled into a price debate instead.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent only pitched one USP (questioning the dealer's TC), not the required 2-3.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Did you have any requirement at the yard, sir?\", \"comment\": \"Agent asked for requirements and later clarified size, quantity, and location as details emerged.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent accepted the customer's vague 'I'll call you' instead of setting a concrete next step.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"When a customer immediately asks for price, acknowledge it, but pivot back to discovery to understand their business first; this gives you leverage for the negotiation.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"Oh brother, you are selling it very expensive.\", \"response\": \"Sir, the rate has increased in the market now, what can I say?\"}, {\"obj_type\": \"incumbent_supplier\", \"state\": \"handled\", \"evidence\": \"If I buy my local coil today, I will get it for 61.5 rupees, delivered at the ex-cutter.\", \"response\": \"JSW's? From where? Which one? Is your dealer giving it with a TC?\"}, {\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"No problem, I'll save this number of yours under the name JSW One. And if there is any query, I will call on this number.\", \"response\": \"Okay, okay sir. Okay.\"}], \"call_summary\": \"The agent contacted a steel trader who immediately challenged the quoted price for HR coil. The majority of the call was a detailed price negotiation, with the customer claiming to get a better rate for JSW material from a local dealer. The agent defended the price based on market increases and calculated a delivered rate, but ultimately failed to close the deal or set a firm next step, ending with the customer promising to call back if needed.\"}", "error": null, "latency_ms": 54010, "input_tokens": 8002, "output_tokens": 949, "created_at": "2026-09-25 11:08:42", "sentiment": "neutral", "sentiment_score": -0.124, "sentiment_confidence": "high", "pos": 4, "neg": 22, "lex_hits": 21, "objection_phrases": "[\"price\"]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.486, "agent_talk_sec": 106.7, "customer_talk_sec": 113.0, "dead_air_sec": 323.3, "longest_monologue_sec": 11.5, "agent_wpm": 393.6, "interruptions": 0, "agent_turns": 54, "customer_turns": 54, "discovery_qs": 28, "words_agent": 700, "words_customer": 760, "monologue_heavy": 0, "turns": [ { "ucid": "21112178903299431", "idx": 0, "speaker": "customer", "start_s": 5.1, "end_s": 6.5, "text_en": "Autocutter petrol, hello?", "text_native": "ऑटोकटर पेट्रोल, हेलो?" }, { "ucid": "21112178903299431", "idx": 1, "speaker": "customer", "start_s": 7.2, "end_s": 8.2, "text_en": "Hello, Arjun Trading?", "text_native": "हेलो, अर्जुन ट्रेडिंग?" }, { "ucid": "21112178903299431", "idx": 2, "speaker": "agent", "start_s": 8.6, "end_s": 9.1, "text_en": "Yes, speak.", "text_native": "हां जी बोलो।" }, { "ucid": "21112178903299431", "idx": 3, "speaker": "agent", "start_s": 9.5, "end_s": 11.8, "text_en": "Sir, hello, I am Aditya Pandey calling from JSW One.", "text_native": "सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।" }, { "ucid": "21112178903299431", "idx": 4, "speaker": "customer", "start_s": 12.2, "end_s": 12.7, "text_en": "Yes, tell me.", "text_native": "बोलिए जी।" }, { "ucid": "21112178903299431", "idx": 5, "speaker": "agent", "start_s": 13.1, "end_s": 16.0, "text_en": "Sir, you were registered on our platform, I called regarding that. Did you have any requirement at the yard, sir?", "text_native": "सर जी हमारे प्लेटफार्म पर रजिस्टर थे, उसी के रिगार्डिंग कॉल किया था। कुछ रिक्वायरमेंट थी सर यार्ड में?" }, { "ucid": "21112178903299431", "idx": 6, "speaker": "customer", "start_s": 16.4, "end_s": 19.4, "text_en": "No sir, there is none right now. By the way, what rate are you giving for E250 coil? Any?", "text_native": "नहीं जी अभी तो कोई है नहीं। वैसे E250 का क्या रेट दे रहे हो आप कोइल? कोई भी?" }, { "ucid": "21112178903299431", "idx": 7, "speaker": "agent", "start_s": 19.4, "end_s": 20.4, "text_en": "Sir, where will the material be needed, sir?", "text_native": "सर कहां लगेगा सर मटेरियल?" }, { "ucid": "21112178903299431", "idx": 8, "speaker": "customer", "start_s": 20.6, "end_s": 21.3, "text_en": "Faridabad.", "text_native": "फरीदाबाद।" }, { "ucid": "21112178903299431", "idx": 9, "speaker": "agent", "start_s": 21.8, "end_s": 24.6, "text_en": "Faridabad. Uh, one minute. Stay on the line for a minute. Stay on the line for a minute.", "text_native": "फरीदाबाद। अह एक मिनट। एक मिनट लाइन पर रहिए। एक मिनट लाइन पर रहिए।" }, { "ucid": "21112178903299431", "idx": 10, "speaker": "agent", "start_s": 31.0, "end_s": 32.3, "text_en": "Sir, it's going for 62 200, sir.", "text_native": "सर 62 200 चल रहा है सर।" }, { "ucid": "21112178903299431", "idx": 11, "speaker": "agent", "start_s": 32.8, "end_s": 33.6, "text_en": "Loading included.", "text_native": "लोडिंग इंक्लूडेड।" }, { "ucid": "21112178903299431", "idx": 12, "speaker": "customer", "start_s": 34.8, "end_s": 35.1, "text_en": "Hello?", "text_native": "हेलो?" }, { "ucid": "21112178903299431", "idx": 13, "speaker": "customer", "start_s": 35.3, "end_s": 36.1, "text_en": "At the cutter in Faridabad?", "text_native": "फरीदाबाद के कटर पे?" }, { "ucid": "21112178903299431", "idx": 14, "speaker": "agent", "start_s": 36.5, "end_s": 38.2, "text_en": "Yes, no no sir, this is ex- ex- ex-yard.", "text_native": "हां, नहीं नहीं सर ये ये एक्स एक्स एक्स-यार्ड है ये।" }, { "ucid": "21112178903299431", "idx": 15, "speaker": "agent", "start_s": 38.6, "end_s": 40.4, "text_en": "I told you the coil rate just now. From Ghaziabad.", "text_native": "कोइल रेट बताया मैंने अभी आपको। गाजियाबाद से।" }, { "ucid": "21112178903299431", "idx": 16, "speaker": "customer", "start_s": 40.8, "end_s": 42.2, "text_en": "Oh brother, you are selling it very expensive.", "text_native": "अरे भैया आप तो बहुत महंगा बेच रहे हो यार।" }, { "ucid": "21112178903299431", "idx": 17, "speaker": "agent", "start_s": 42.6, "end_s": 44.1, "text_en": "Sir, the rate has increased in the market now, what can I say?", "text_native": "सर मार्केट में रेट बढ़ गया है अभी, इसमें क्या बोलें?" }, { "ucid": "21112178903299431", "idx": 18, "speaker": "customer", "start_s": 44.4, "end_s": 46.8, "text_en": "I bought it even today for 61 300. A 3 mm coil.", "text_native": "मैंने तो आज भी तो लिया है 61 300 में। 3 mm का कोइल।" }, { "ucid": "21112178903299431", "idx": 19, "speaker": "agent", "start_s": 47.2, "end_s": 47.8, "text_en": "For how much did you buy it?", "text_native": "कितने में लिया है?" }, { "ucid": "21112178903299431", "idx": 20, "speaker": "customer", "start_s": 48.0, "end_s": 49.4, "text_en": "For 61 300. Here in Faridabad.", "text_native": "61 300 में। यहां फरीदाबाद में।" }, { "ucid": "21112178903299431", "idx": 21, "speaker": "agent", "start_s": 49.6, "end_s": 50.7, "text_en": "You must have bought it yesterday, sir, or did you buy it today?", "text_native": "कल लिया होगा ना सर कि आज लिया है?" }, { "ucid": "21112178903299431", "idx": 22, "speaker": "customer", "start_s": 51.1, "end_s": 53.0, "text_en": "I bought it today itself. I haven't even paid for it yet. Yes.", "text_native": "आज ही लिया है। अभी अभी तो पैसे भी नहीं दिए उसके। हां।" }, { "ucid": "21112178903299431", "idx": 23, "speaker": "agent", "start_s": 53.3, "end_s": 56.1, "text_en": "So sir, I mean there must be a PI for it, right? You must have taken it on PI yesterday itself. But you must have booked the order yesterday, right?", "text_native": "तो सर मतलब पीआई तो होगा ना कुछ उसका? पीआई पे लिया होगा कल ही। कल ही बुक किया होगा ना लेकिन ऑर्डर तो आपने?" }, { "ucid": "21112178903299431", "idx": 24, "speaker": "customer", "start_s": 56.3, "end_s": 57.2, "text_en": "Yes, the order was booked yesterday.", "text_native": "हां, ऑर्डर कल बुक किया था।" }, { "ucid": "21112178903299431", "idx": 25, "speaker": "agent", "start_s": 57.5, "end_s": 61.1, "text_en": "Yes, so yesterday that was the rate, sir. 61 200 was my rate. It has increased today. It has increased by one rupee today. You can check.", "text_native": "हां तो कल तो सर वही था रेट। 61 200 तो मेरा ही रेट था। अभी बढ़ गया है आज। आज एक रुपया बढ़ गया है। आप चेक कर लीजिए।" }, { "ucid": "21112178903299431", "idx": 26, "speaker": "customer", "start_s": 61.1, "end_s": 62.6, "text_en": "Freight will also be added to that, my brother. Your freight will also be added.", "text_native": "उसमें फ्रेट भी लगेगा ना मेरे भाई। फ्रेट भी तो लगेगा आपका।" }, { "ucid": "21112178903299431", "idx": 27, "speaker": "agent", "start_s": 62.9, "end_s": 68.1, "text_en": "So for freight, sir, if you want, you can arrange your own vehicle. It's not like you have to use our vehicle. You can also arrange your own vehicle. If you", "text_native": "तो फ्रेट तो सर आप चाहिए तो आपकी भी गाड़ी लगा सकते हैं। ऐसा कोई ये नहीं कि आप हमारी हमने अपनी गाड़ी लगाना। आप भी अपनी भी गाड़ी लगा सकते हो। अगर आपको" }, { "ucid": "21112178903299431", "idx": 28, "speaker": "agent", "start_s": 68.1, "end_s": 69.2, "text_en": "If you take one coil, delivery for 400 rupees", "text_native": "एक कोइल लोगे 400 रुपए में डिलीवरी" }, { "ucid": "21112178903299431", "idx": 29, "speaker": "customer", "start_s": 69.2, "end_s": 69.8, "text_en": "No, I am talking about the cutter's", "text_native": "नहीं मैं तो कटर का" }, { "ucid": "21112178903299431", "idx": 30, "speaker": "agent", "start_s": 69.8, "end_s": 73.0, "text_en": "If you take one coil, I'll get it done for 400... if you take one coil, I'll get it done with 400 freight to the cutter.", "text_native": "अगर आप एक कोइल लोगे तो मैं 400 के अगर आप एक कोइल लेते हो तो मैं 400 के इसमें फ्रेट में करवा देता हूं कटर पे।" }, { "ucid": "21112178903299431", "idx": 31, "speaker": "customer", "start_s": 73.0, "end_s": 74.2, "text_en": "One second, hold on for a second.", "text_native": "एक सेकंड एक सेकंड होल्ड करना आप।" }, { "ucid": "21112178903299431", "idx": 32, "speaker": "customer", "start_s": 77.5, "end_s": 78.5, "text_en": "Put one of this too.", "text_native": "इसकी भी लगा देना एक।" }, { "ucid": "21112178903299431", "idx": 33, "speaker": "customer", "start_s": 83.2, "end_s": 83.5, "text_en": "Hello?", "text_native": "हेलो?" }, { "ucid": "21112178903299431", "idx": 34, "speaker": "agent", "start_s": 83.9, "end_s": 84.4, "text_en": "Yes, tell me sir.", "text_native": "हां बोलिए सर।" }, { "ucid": "21112178903299431", "idx": 35, "speaker": "customer", "start_s": 84.8, "end_s": 85.1, "text_en": "Yes.", "text_native": "हांजी।" }, { "ucid": "21112178903299431", "idx": 36, "speaker": "agent", "start_s": 85.6, "end_s": 87.4, "text_en": "One minute, I'll get you to speak with my senior.", "text_native": "मैं एक मिनट, मैं अपने सीनियर से बात कराता हूं आपकी।" }, { "ucid": "21112178903299431", "idx": 37, "speaker": "unknown", "start_s": 87.8, "end_s": 88.3, "text_en": "What happened?", "text_native": "क्या हो गया?" }, { "ucid": "21112178903299431", "idx": 38, "speaker": "agent", "start_s": 88.8, "end_s": 89.1, "text_en": "Hello.", "text_native": "हेलो।" }, { "ucid": "21112178903299431", "idx": 39, "speaker": "customer", "start_s": 89.5, "end_s": 90.3, "text_en": "Give this one too, this one too.", "text_native": "इसकी भी दे दो, इसकी भी।" }, { "ucid": "21112178903299431", "idx": 40, "speaker": "agent", "start_s": 91.2, "end_s": 91.5, "text_en": "Hello?", "text_native": "हेलो?" }, { "ucid": "21112178903299431", "idx": 41, "speaker": "customer", "start_s": 91.7, "end_s": 92.1, "text_en": "Yes, yes.", "text_native": "हांजी हांजी।" }, { "ucid": "21112178903299431", "idx": 42, "speaker": "agent", "start_s": 92.2, "end_s": 92.7, "text_en": "Yes, hello.", "text_native": "हांजी नमस्कार।" }, { "ucid": "21112178903299431", "idx": 43, "speaker": "customer", "start_s": 93.0, "end_s": 93.6, "text_en": "Yes, hello sir.", "text_native": "हांजी नमस्कार जी।" }, { "ucid": "21112178903299431", "idx": 44, "speaker": "agent", "start_s": 93.9, "end_s": 94.4, "text_en": "Tell me, sir.", "text_native": "बताइए सर।" }, { "ucid": "21112178903299431", "idx": 45, "speaker": "customer", "start_s": 95.2, "end_s": 95.6, "text_en": "HR", "text_native": "एचआर" }, { "ucid": "21112178903299431", "idx": 46, "speaker": "customer", "start_s": 96.0, "end_s": 98.4, "text_en": "For HR, he just called me, so I was asking about the rate and all.", "text_native": "एचआर के लिए मेरे पास अभी इन्होंने कॉल किया ना, तो मैं वही पूछ रहा था रेट वगेरा।" }, { "ucid": "21112178903299431", "idx": 47, "speaker": "agent", "start_s": 98.7, "end_s": 102.8, "text_en": "The rate, sir, was one rupee cheaper yesterday, today it has increased by one rupee. 62 200 ex-coil is the rate, with loading, from our yard in Ghaziabad.", "text_native": "रेट तो सर कल एक रुपए सस्ता था, आज एक रुपए बढ़ गया। 62 200 एक्स-कोइल चल रहा है लोडिंग के साथ अपने यार्ड से गाजियाबाद।" }, { "ucid": "21112178903299431", "idx": 48, "speaker": "customer", "start_s": 103.3, "end_s": 110.0, "text_en": "Meaning, if I take any material from you, by chance let's say I save this number and call on it to take a coil, will you give me delivery at the cutter in Faridabad or will you give it to me ex-cutter in Ghaziabad?", "text_native": "मतलब अगर मैं आपसे कोई भी मटेरियल लेता हूं, बाय चांस मान लो मैं इस नंबर को सेव कर लिया और इसपे कॉल करके कोइल लेता हूं, तो आप मुझे फरीदाबाद के कटर पे डिलीवरी दोगे या आप गाजियाबाद में एक्स-कटर मुझे दोगे?" }, { "ucid": "21112178903299431", "idx": 49, "speaker": "agent", "start_s": 110.4, "end_s": 117.4, "text_en": "Sir, it's your choice. If we get the pin code of your delivery yard, we can deliver it there. Or if you want, you can arrange your own vehicle and pick it up from our yard in Ghaziabad.", "text_native": "सर आपकी मर्जी है। आपका पिन कोड अगर मतलब आपका जो डिलीवरी यार्ड है, पिन कोड उसका मिल जाए तो हम वहां पे डिलीवरी कर देंगे। और आप चाहो तो अपनी गाड़ी लगा के हमारे यार्ड से ले सकते हो गाजियाबाद में।" }, { "ucid": "21112178903299431", "idx": 50, "speaker": "customer", "start_s": 117.9, "end_s": 118.2, "text_en": "Okay.", "text_native": "अच्छा।" }, { "ucid": "21112178903299431", "idx": 51, "speaker": "agent", "start_s": 118.5, "end_s": 119.1, "text_en": "Both options are there.", "text_native": "दोनों ऑप्शन है।" }, { "ucid": "21112178903299431", "idx": 52, "speaker": "customer", "start_s": 119.4, "end_s": 121.2, "text_en": "No, in that case, the rate will be higher for me, right?", "text_native": "नहीं उसमें तो मेरेको ज्यादा रेट ज्यादा पड़ जाएगा ना?" }, { "ucid": "21112178903299431", "idx": 53, "speaker": "agent", "start_s": 121.5, "end_s": 122.0, "text_en": "In what?", "text_native": "किसमें?" }, { "ucid": "21112178903299431", "idx": 54, "speaker": "customer", "start_s": 122.3, "end_s": 129.9, "text_en": "If, suppose, I take ex-cutter from you there, now what is the ex-cutter rate for Ghaziabad today? 62 200. Yes. That's what you're saying, right? Yes, yes. And now if I use my own vehicle, I will have to spend money on that too. So it will cost me more than 62 200.", "text_native": "अगर मैं सपोज करो आपसे एक्स-कटर वहां पे लूंगा, अब ये गाजियाबाद का एक्स-कटर का आज 62 कितना बता रहे हैं? 62 200। हां। ऐसा ही बता रहे हैं ना? हां जी हां जी। और अब उसमें अपनी गाड़ी लगाऊंगा तो मेरा उसमें भी पैसा लगेगा। तो मेरेको तो 62 200 से ज्यादा का पड़ जाएगा।" }, { "ucid": "21112178903299431", "idx": 55, "speaker": "agent", "start_s": 130.0, "end_s": 134.8, "text_en": "So I am saying, you take one coil. For one coil, I'll get it delivered in Faridabad, add 400 rupees per ton for transport, I'll get it delivered for that much.", "text_native": "तो मैं कह तो रहा हूं आप एक कोइल ले लो। एक कोइल को मैं फरीदाबाद में 400 रुपए पर टन ट्रांसपोर्ट लगा लो, उतने में डिलीवर करा दूंगा।" }, { "ucid": "21112178903299431", "idx": 56, "speaker": "customer", "start_s": 135.1, "end_s": 136.3, "text_en": "So how much did that coil cost me?", "text_native": "तो मुझे कितने का पड़ गया वो कोइल?" }, { "ucid": "21112178903299431", "idx": 57, "speaker": "agent", "start_s": 136.8, "end_s": 139.0, "text_en": "Let's say, as per today's rate, 62 200, it will cost you 62 600.", "text_native": "मान लो आज के हिसाब से 62 200, 62 600 का पड़ गया।" }, { "ucid": "21112178903299431", "idx": 58, "speaker": "customer", "start_s": 139.0, "end_s": 140.3, "text_en": "It cost 62 600. Delivered.", "text_native": "62 600 का पड़ गया। डिलीवर्ड।" }, { "ucid": "21112178903299431", "idx": 59, "speaker": "agent", "start_s": 140.3, "end_s": 141.3, "text_en": "We are talking about coil, coil.", "text_native": "कोइल की बात चल रही है, कोइल।" }, { "ucid": "21112178903299431", "idx": 60, "speaker": "customer", "start_s": 141.6, "end_s": 145.2, "text_en": "I am talking about coil, sir. If I buy my local coil today, I will get it for 61.5 rupees, delivered at the ex-cutter. So why would I buy a coil from you?", "text_native": "मैं कोइल की बात कर रहा हूं सर। अगर मैं आज अपनी लोकल कोइल लेता हूं, ये साढ़े इकसठ रुपए में एक्स-कटर पे मिलेगी पहुंची हुई। तो मैं आपसे कोइल क्यों लूंगा?" }, { "ucid": "21112178903299431", "idx": 61, "speaker": "agent", "start_s": 145.5, "end_s": 146.8, "text_en": "61.5? Today's rate? Today's price?", "text_native": "साढ़े इकसठ? आज का रेट? आज का प्राइस?" }, { "ucid": "21112178903299431", "idx": 62, "speaker": "customer", "start_s": 147.2, "end_s": 147.5, "text_en": "What else?", "text_native": "और क्या?" }, { "ucid": "21112178903299431", "idx": 63, "speaker": "agent", "start_s": 147.7, "end_s": 148.7, "text_en": "Which brand is it? Which is the brand?", "text_native": "कौन सा ब्रांड है? ब्रांड कौन सा है?" }, { "ucid": "21112178903299431", "idx": 64, "speaker": "customer", "start_s": 148.9, "end_s": 149.5, "text_en": "JSW's.", "text_native": "जेएसडब्ल्यू का।" }, { "ucid": "21112178903299431", "idx": 65, "speaker": "agent", "start_s": 149.8, "end_s": 151.6, "text_en": "JSW's? From where? Which one? Is your dealer giving it with a TC?", "text_native": "जेएसडब्ल्यू का? कहां से? कौन सा? ये टीसी के साथ दे रहा है डीलर आपका?" }, { "ucid": "21112178903299431", "idx": 66, "speaker": "customer", "start_s": 151.8, "end_s": 154.8, "text_en": "Obviously, I won't take it without a TC. First I take the TC and check, after that I talk about the coil.", "text_native": "ऑब्वियसली बात है, बिना टीसी तो मैं लूंगा ही नहीं। पहले तो मैं टीसी लेके चेक करता हूं, उसके बाद कोइल की बात करता हूं।" }, { "ucid": "21112178903299431", "idx": 67, "speaker": "agent", "start_s": 154.9, "end_s": 159.1, "text_en": "Today, today's rate, you please check it once again. Our rate is 62 200 for ex-coil. Ex-Ghaziabad.", "text_native": "आज, आज का आप रेट आप एक बार दोबारा से एक बार चेक कर लीजिए। 62 200 का अपना रेट चल रहा है एक्स-कोइल। एक्स गाजियाबाद।" }, { "ucid": "21112178903299431", "idx": 68, "speaker": "customer", "start_s": 159.6, "end_s": 160.3, "text_en": "Look, what is your name?", "text_native": "देखो, आपका नाम क्या है?" }, { "ucid": "21112178903299431", "idx": 69, "speaker": "agent", "start_s": 160.6, "end_s": 161.3, "text_en": "My name is Sajal.", "text_native": "सजल नाम है मेरा।" }, { "ucid": "21112178903299431", "idx": 70, "speaker": "customer", "start_s": 161.5, "end_s": 161.9, "text_en": "Sajal?", "text_native": "सजल?" }, { "ucid": "21112178903299431", "idx": 71, "speaker": "agent", "start_s": 162.2, "end_s": 162.4, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "21112178903299431", "idx": 72, "speaker": "customer", "start_s": 162.6, "end_s": 170.0, "text_en": "Sajal ji, any material from you, I will purchase it from another person only when I get some benefit. Hmm hmm. Isn't that right? Yes, yes. If the rate I am getting here in the market, you give me less than that here at the cutter, only then will I take a coil from you.", "text_native": "सजल जी, मैं आपसे कोई भी माल, मैं दूसरे बंदे से जब परचेस करूंगा ना, जब मुझे कुछ फायदा होगा। हम्म हम्म। ऐसा ही है ना? हां हां। अगर मेरेको जो मार्केट में मेरेको यहां पे रेट मिल रहा है, आप उससे कम मेरेको यहां दोगे कटर पे, जभी तो मैं आपसे कोइल लूंगा।" }, { "ucid": "21112178903299431", "idx": 73, "speaker": "agent", "start_s": 170.3, "end_s": 176.2, "text_en": "In the market, firstly sir, the rate you are quoting is not even today's rate. The rate you are talking about, the market is increasing every day. And the rate you are quoting is yesterday's rate, in my opinion. Because yesterday the market was one rupee cheaper.", "text_native": "मार्केट में तो, पहली बात तो सर रेट जो आप बोल रहे हो वो तो आज का रेट है भी नहीं। जो आप रेट की बात कर रहे हो, मार्केट हर दिन बढ़ रहा है। और जो आप रेट बोल रहे हो, कल का रेट है मेरे हिसाब से। क्योंकि कल मार्केट एक रुपए सस्ता था।" }, { "ucid": "21112178903299431", "idx": 74, "speaker": "customer", "start_s": 176.4, "end_s": 179.0, "text_en": "Yesterday I bought a coil for 61 300. And two days before that, I bought it for 59 rupees.", "text_native": "कल तो मैंने 61 300 में लिया है कोइल। और उससे दो दिन पहले 59 रुपए में लिया था।" }, { "ucid": "21112178903299431", "idx": 75, "speaker": "agent", "start_s": 179.4, "end_s": 180.2, "text_en": "The market is increasing, isn't it sir.", "text_native": "मार्केट बढ़ रहा है ना सर।" }, { "ucid": "21112178903299431", "idx": 76, "speaker": "customer", "start_s": 180.5, "end_s": 181.7, "text_en": "So sir, it won't increase by one rupee overnight.", "text_native": "तो सर एक रुपए थोड़ी बढ़ जाएगा रातों रात में।" }, { "ucid": "21112178903299431", "idx": 77, "speaker": "agent", "start_s": 181.8, "end_s": 183.4, "text_en": "Sir, it increased by one rupee overnight. It has increased by one rupee, sir.", "text_native": "सर रातों रात एक रुपए बढ़ गया। एक रुपए बढ़ा है सर।" }, { "ucid": "21112178903299431", "idx": 78, "speaker": "customer", "start_s": 183.7, "end_s": 190.2, "text_en": "Okay, I am agreeing with you. One rupee. Okay, it will reach 62. You agree, right, even if it increased by one rupee, it would be 62 300. I bought it for 61 300 yesterday, so it became 62 300. Then why would I buy from you by paying 400 rupees more? I am asking you only.", "text_native": "चलो मैं कह तो रहा हूं आपका। एक रुपए। चलो 62 तो पहुंच मिलेगा। आप मानो ना, एक रुपए भी बढ़ गया होगा तो 62 300 तो हो गए। मैंने तो कल लिया था 61 300 में, वो 62 300 हो गए। तो फिर मैं आपसे क्यों लूंगा 400 रुपए और देके? मैं तो आपसे ही पूछ रहा हूं।" }, { "ucid": "21112178903299431", "idx": 79, "speaker": "agent", "start_s": 190.5, "end_s": 191.6, "text_en": "So for how much are you getting it? 62?", "text_native": "तो आपको कितने में मिल रहा है? 62?" }, { "ucid": "21112178903299431", "idx": 80, "speaker": "customer", "start_s": 191.6, "end_s": 193.8, "text_en": "You loading... no, it increased by one rupee. I am telling you our rate for today is 61.5 rupees.", "text_native": "आपको लोडिंग नहीं, एक रुपया बढ़ गया। साढ़े इकसठ रुपए बता रहा हूं मैं आज का रेट हमारा।" }, { "ucid": "21112178903299431", "idx": 81, "speaker": "agent", "start_s": 194.1, "end_s": 195.0, "text_en": "61 how much? I this...", "text_native": "61 कितने? मैं ये" }, { "ucid": "21112178903299431", "idx": 82, "speaker": "customer", "start_s": 195.0, "end_s": 201.8, "text_en": "Even today, even today in the order, the sale quotation I have given, I have calculated it based on 61.5 rupees. I have not given any sale quotation based on 62 rupees or 62 200 rupees. Because I get the coil for 61.5 rupees.", "text_native": "मैंने आज भी मैंने, आज भी मैंने ऑर्डर में जो अपनी सेल कोटेशन दी है, वो साढ़े इकसठ रुपए के ऊपर अपना जोड़ के दी है। 62 रुपए, 62 200 रुपए के ऊपर जुड़ के कोई भी सेल कोटेशन नहीं दी है। क्योंकि मुझे साढ़े इकसठ रुपए में कोइल मिलता है।" }, { "ucid": "21112178903299431", "idx": 83, "speaker": "agent", "start_s": 202.1, "end_s": 205.8, "text_en": "Oh sir, you must be getting it, boss. I am saying that what you booked today, are you saying you booked it today? Or was it yesterday?", "text_native": "अरे वो सर मिलता होगा मालिक। मैं कह रहा हूं कि आज का जो आपने बुक किया, आप कह रहे हो आज बुक किया आपने? कि कल किया था?" }, { "ucid": "21112178903299431", "idx": 84, "speaker": "customer", "start_s": 206.0, "end_s": 208.0, "text_en": "I booked it yesterday. It was booked yesterday. That material hasn't even arrived yet.", "text_native": "कल मैंने बुक किया था। कल बुक किया था वो। अभी आया भी नहीं है वो माल।" }, { "ucid": "21112178903299431", "idx": 85, "speaker": "agent", "start_s": 208.0, "end_s": 208.7, "text_en": "Yes, so sir, yesterday's rate", "text_native": "हां तो सर कल का रेट" }, { "ucid": "21112178903299431", "idx": 86, "speaker": "customer", "start_s": 208.7, "end_s": 209.9, "text_en": "And I bought it for 61,300 rupees.", "text_native": "और 61 300 रुपए में मैंने लिया है वो।" }, { "ucid": "21112178903299431", "idx": 87, "speaker": "agent", "start_s": 210.1, "end_s": 212.6, "text_en": "61, you got delivery for 61.5 on yesterday's date, is that what you're saying? The one you booked yesterday?", "text_native": "61, साढ़े इकसठ में आपको डिलीवरी मिल गई कल की डेट में, आप ये कह रहे हो? कल का जो बुक किया आपने?" }, { "ucid": "21112178903299431", "idx": 88, "speaker": "customer", "start_s": 212.8, "end_s": 216.1, "text_en": "For 61 300. 61 300. As per 61,300 rupees. Delivered. Yes. Delivered at the cutter.", "text_native": "61 300 में। 61 300। 61,300 रुपए के हिसाब से। डिलीवर्ड। यस। कटर पे डिलीवर्ड।" }, { "ucid": "21112178903299431", "idx": 89, "speaker": "agent", "start_s": 216.7, "end_s": 218.2, "text_en": "Okay. Has this material come from Faridabad?", "text_native": "अच्छा। ये फरीदाबाद से मटेरियल आया है?" }, { "ucid": "21112178903299431", "idx": 90, "speaker": "customer", "start_s": 218.7, "end_s": 222.8, "text_en": "This material could have come from anywhere. It was, I mean, it was in a train. Where has the material come from? It has reached here at the yard today.", "text_native": "ये मटेरियल कहीं से भी आया हो। वो तो अभी तो मतलब ट्रेन में था वो। कहां से आया है मटेरियल? वो तो आज पहुंचा है यहां पे यार्ड पे।" }, { "ucid": "21112178903299431", "idx": 91, "speaker": "agent", "start_s": 223.0, "end_s": 224.0, "text_en": "What is the quantity?", "text_native": "कितना क्वांटिटी है?" }, { "ucid": "21112178903299431", "idx": 92, "speaker": "customer", "start_s": 224.5, "end_s": 225.1, "text_en": "Twenty-four tons.", "text_native": "चौबीस टन।" }, { "ucid": "21112178903299431", "idx": 93, "speaker": "agent", "start_s": 225.4, "end_s": 226.1, "text_en": "You took it, okay.", "text_native": "आपने लिया, अच्छा।" }, { "ucid": "21112178903299431", "idx": 94, "speaker": "customer", "start_s": 226.1, "end_s": 226.8, "text_en": "Yes, it has just arrived.", "text_native": "हां, अभी का आया है बिल्कुल।" }, { "ucid": "21112178903299431", "idx": 95, "speaker": "customer", "start_s": 226.8, "end_s": 230.6, "text_en": "Size? In fact, I was telling him to reduce it by another two-three hundred rupees, and I'll take three coils. But he didn't do it, so I took only one coil.", "text_native": "साइज? बल्कि मैं तो उसको ये बोल रहा था कि तू दो-तीन सौ रुपए और कम कर, तीन कोइल लूंगा। बट वो उन्होंने नहीं किया, तो मैंने एक ही कोइल ली।" }, { "ucid": "21112178903299431", "idx": 96, "speaker": "agent", "start_s": 230.6, "end_s": 231.4, "text_en": "Size, what is the size, size?", "text_native": "साइज, साइज क्या है, साइज?" }, { "ucid": "21112178903299431", "idx": 97, "speaker": "customer", "start_s": 231.7, "end_s": 232.8, "text_en": "Three mm twelve fifty.", "text_native": "तीन एमएम साढ़े बारह सौ।" }, { "ucid": "21112178903299431", "idx": 98, "speaker": "agent", "start_s": 233.1, "end_s": 242.0, "text_en": "Three mm twelve fifty. Okay. I don't know sir, you might be getting it from them. It's possible you are. My own price for today is 62 200. In that, see, if I can reduce it, I can reduce it by 100-200, not more than that. So I won't be able to do more than this, sir.", "text_native": "तीन एमएम साढ़े बारह सौ। अच्छा। पता नहीं सर, उनका आपको मिल रहा होगा। हो सकता है मिल रहा हो। मेरा तो अपना ये आज का जो प्राइस है वो तो 62 200 है। उसमें देख लो अगर मैं कम कर सकता हूं तो 100-200 कम कर दूंगा, उससे ज्यादा नहीं। तो इससे ज्यादा मेरे पे हो नहीं पाएगा सर।" }, { "ucid": "21112178903299431", "idx": 99, "speaker": "agent", "start_s": 242.4, "end_s": 245.0, "text_en": "So this is a no-regret price, tell me sir if something can be done.", "text_native": "तो ये नो रिग्रेट प्राइस है, इसमें बताओ सर अगर कुछ हो पाए तो।" }, { "ucid": "21112178903299431", "idx": 100, "speaker": "customer", "start_s": 245.4, "end_s": 251.2, "text_en": "No, right now I don't have any such requirement. There is a requirement for 20 mm, but it's very small, I won't buy a coil for that. And there is a requirement for 8 mm 1250, I have about 25 tons of it.", "text_native": "नहीं अभी तो मेरेको ऐसी कोई रिक्वायरमेंट नहीं है। एक 20 एमएम की रिक्वायरमेंट है, लेकिन वो बहुत कम है, उसके लिए कोइल नहीं खरीदूंगा मैं। और एक 8 एमएम 1250 की रिक्वायरमेंट है मेरे पास 25 एक टन की।" }, { "ucid": "21112178903299431", "idx": 101, "speaker": "agent", "start_s": 251.3, "end_s": 255.4, "text_en": "Hmm hmm. That 8 mm 1250, take it today itself. Anyway, the market is increasing. Complete your stock now at today's rate, what else.", "text_native": "हम्म हम्म। वो 8 एमएम 1250 अभी तो ले लो आज। वैसे भी मार्केट बढ़ ही रहा है। अभी स्टॉक पूरा कर लो अपना आज के रेट में और क्या।" }, { "ucid": "21112178903299431", "idx": 102, "speaker": "customer", "start_s": 255.8, "end_s": 261.8, "text_en": "No, for that, the deal won't work out now. It would have worked out yesterday or the day before. Because yes, I mean I didn't send a quote for it because the material was not available.", "text_native": "नहीं, उसका तो बात अब अब नहीं बनेगी उसकी बात। कल परसों में तो बन जाती। क्योंकि हां, मतलब भेजा नहीं मैंने उसमें बना के क्योंकि मटेरियल तो अवेलेबल था नहीं।" }, { "ucid": "21112178903299431", "idx": 103, "speaker": "customer", "start_s": 262.2, "end_s": 265.0, "text_en": "No problem, I'll save this number of yours under the name JSW One. And", "text_native": "कोई बात नहीं, मैं आपका ये नंबर सेव कर लेता हूं JSW One के नाम से। और" }, { "ucid": "21112178903299431", "idx": 104, "speaker": "agent", "start_s": 265.0, "end_s": 265.9, "text_en": "Yeah, okay, that's fine.", "text_native": "यार, हां ठीक है।" }, { "ucid": "21112178903299431", "idx": 105, "speaker": "customer", "start_s": 266.2, "end_s": 267.9, "text_en": "If there is any query, I will call on this number.", "text_native": "कोई क्वेरी आएगी तो मैं इस नंबर पे कॉल कर लूंगा।" }, { "ucid": "21112178903299431", "idx": 106, "speaker": "agent", "start_s": 268.2, "end_s": 269.3, "text_en": "Okay, okay sir. Okay.", "text_native": "ठीक है, ठीक है सर। ओके।" }, { "ucid": "21112178903299431", "idx": 107, "speaker": "customer", "start_s": 269.7, "end_s": 270.2, "text_en": "Okay sir.", "text_native": "ओके सर।" }, { "ucid": "21112178903299431", "idx": 108, "speaker": "agent", "start_s": 270.5, "end_s": 270.9, "text_en": "Okay.", "text_native": "ओके।" } ], "steps": [ { "ucid": "21112178903299431", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not ask for permission to speak, jumping directly to a requirement question." }, { "ucid": "21112178903299431", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not deliver a hook; the customer took control and immediately asked for a price." }, { "ucid": "21112178903299431", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 2, "evidence": "", "comment": "Agent only asked 2 of the 6 required discovery questions, getting pulled into a price debate instead." }, { "ucid": "21112178903299431", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent only pitched one USP (questioning the dealer's TC), not the required 2-3." }, { "ucid": "21112178903299431", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Did you have any requirement at the yard, sir?", "comment": "Agent asked for requirements and later clarified size, quantity, and location as details emerged." }, { "ucid": "21112178903299431", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent accepted the customer's vague 'I'll call you' instead of setting a concrete next step." } ], "objections": [ { "ucid": "21112178903299431", "obj_type": "price", "state": "handled", "evidence": "Oh brother, you are selling it very expensive.", "response": "Sir, the rate has increased in the market now, what can I say?" }, { "ucid": "21112178903299431", "obj_type": "incumbent_supplier", "state": "handled", "evidence": "If I buy my local coil today, I will get it for 61.5 rupees, delivered at the ex-cutter.", "response": "JSW's? From where? Which one? Is your dealer giving it with a TC?" }, { "ucid": "21112178903299431", "obj_type": "send_price_will_think", "state": "mishandled", "evidence": "No problem, I'll save this number of yours under the name JSW One. And if there is any query, I will call on this number.", "response": "Okay, okay sir. Okay." } ], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [ "price" ] }