{
  "ucid": "21112178903273841",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 15:02:18",
  "end_time": "2026-09-10 15:05:07",
  "duration_sec": 169,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAe4ededc3913ef9f99b4a53b1f46f14a9.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 360,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178903273841__DIAe4ededc3913ef9f99b4a53b1f46f14a9.mp3",
  "audio_bytes": 456624,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 152.208,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?\n[2s] AGENT: Yes.   (हां जी।)\n[3s] CUSTOMER: Hello, Krishna Soft?\n[4s] AGENT: Yes.   (हां जी।)\n[5s] AGENT: Sir, hello. This is Aditya Pandey calling from JSW One.   (सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।)\n[8s] CUSTOMER: Yes.   (जी।)\n[9s] AGENT: Sir, you were registered on our platform, this call is regarding that. Did you have any requirement for HR this month, sir?   (सर जी, आप हमारे प्लेटफार्म पर रजिस्टर थे, उसी के रिगार्डिंग कॉल था। कुछ रिक्वायरमेंट थी सर ये मंथ में HR की?)\n[14s] CUSTOMER: Sir, we do have requirements. Your reply time is very long. Our inquiries are not that long, you see.   (सर रिक्वायरमेंट तो रहती है। आपका रिप्लाई टाइम बहुत ज्यादा लंबा है। इतनी लंबी इंक्वायरीस नहीं होती हमारी ना।)\n[18s] CUSTOMER: For us, it's like if we get a requirement now, we have to place that order within the next half an hour.   (हमारा होता है कि अभी अगर हम पर रिक्वायरमेंट आई है तो हमें विदीन नेक्स्ट वन हाफ एन आवर वो आर्डर प्लेस करना होता है।)\n[23s] AGENT: You need a response within half an hour, is that what you're saying?   (विदीन हाफ एन आवर में आपको रिस्पांस चाहिए, ऐसा बोल रहे ना आप?)\n[25s] CUSTOMER: Yes. Because I have to place that order within half an hour at the maximum.   (हां। क्यों मेरे को आधे घंटे में मैक्सिमम वो आर्डर प्लेस करना है।)\n[29s] AGENT: Okay.   (अच्छा।)\n[30s] CUSTOMER: Your process is very long. The reply from your side comes in three to four days.   (आपका प्रोसेस है बहुत लंबा। आपके यहां से रिप्लाई आता है तीन-तीन, चार-चार दिन में।)\n[34s] AGENT: No no sir, now I'll tell... okay, so for now, do you have any order for this month or had you closed them?   (नहीं नहीं सर, अब मैं को बता... ठीक है, अभी मतलब ये मंथ का कुछ है आर्डर की आपने क्लोज कर दिए थे?)\n[38s] CUSTOMER: Sir, we don't have monthly orders. We have orders on a daily basis. Daily, weekly.   (सर हमारे तो मंथ के आर्डर होते ही नहीं है। हमारे तो डेली बेसिस पर आर्डर होते हैं। डेली, वीकली।)\n[42s] AGENT: Sir, one order for now... Sir, for now, give one order for this month. I will respond to you immediately. Even if the material is not available, I will let you know.   (सर अभी एक आर्डर... सर अभी के लिए तो एक आर्डर दीजिए ये मंथ के लिए। मैं आपको इमीडिएट में रिस्पॉन्ड करके दूंगा। अगर नहीं भी रहा मटेरियल तो मैं बता दूंगा।)\n[47s] CUSTOMER: Okay sir, today I am out. I'll be back tomorrow.   (चलिए सर, अभी आज तो मैं बाहर हूं। कल आता।)\n[50s] AGENT: Okay.\n[50s] CUSTOMER: If there is any requirement, I will send it to you directly.   (कुछ रिक्वायरमेंट होगी तो मैं आपको डायरेक्ट भेज दूंगा।)\n[53s] AGENT: So I'll do one thing, I'll share my WhatsApp number with you.   (तो मैं एक काम करता हूं, अपना WhatsApp नंबर आपको शेयर कर देता हूं।)\n[55s] CUSTOMER: Yes, you can send it on that.   (हां, आप उसी पे भेज दीजिएगा।)\n[57s] AGENT: You... you can revert to me. Is yours a trading business or manufacturing, sir?   (मुझे... मुझे रिवर्ट कर दीजिएगा। आपका ट्रेडिंग का बिजनेस है कि मैन्युफैक्चरिंग है सर?)\n[100s] CUSTOMER: It's manufacturing as well as trading, sir.   (मैन्युफैक्चरिंग भी है, ट्रेडिंग भी है सर।)\n[102s] AGENT: Oh, you do both. Okay. What do you do in manufacturing?   (अच्छा, दोनों करते हैं आप। Okay. मैन्युफैक्चरिंग में क्या करते हैं?)\n[105s] CUSTOMER: Metal fabrication, machining.   (मेटल फैब्रिकेशन, मशीनिंग।)\n[107s] AGENT: Okay.\n[107s] CUSTOMER: And we have a wire rod plant. Wire rod market.   (और वायर रॉड का प्लांट है हमारा। वायर रॉड मार्केट।)\n[110s] AGENT: Okay.\n[111s] CUSTOMER: Okay sir. Do you have wire rod coils in this JSW One?   (ठीक है सर। अपने पास ये JSW One के अंदर वायर रॉड कॉइल्स हैं?)\n[114s] AGENT: Yes sir, we have wire rods as well.   (हां सर, वायर रॉड्स भी रहते हैं।)\n[116s] CUSTOMER: You have wire rods?   (वायर रॉड्स हैं?)\n[117s] AGENT: So that's as per your... yes, we have it, sir. If you... it's as per your... inquiry... okay, the plant is closed right now because... Sir, it's as per your, I mean, the grade, right? Which grade you need, I will have to check that for you.   (तो वो आपके... हां है ना सर। अगर आप... वो आपके इसके... इंक्वायरी के हिसाब से... ठीक है, प्लांट अभी बंद है क्योंकि... सर वो आपके मतलब ग्रेड के हिसाब से है ना, कौनसे ग्रेड में चाहिए आपको, वो मैं चेक करूंगा ना आपके लिए।)\n[123s] CUSTOMER: Let's see. That later...   (Let's see. वो बाद में...)\n[125s] AGENT: I mean available... I'll do one thing sir, I have just WhatsApped you my details.   (मतलब अवेलेबल... मैं एक काम करता हूं सर, मैंने आपको अभी WhatsApp कर दिया मेरा डिटेल।)\n[128s] AGENT: Whatever you have, send it to me on that, we'll talk.   (आपको जो भी है आप मुझे उस पे भेजिए, हम बात करते हैं।)\n[131s] CUSTOMER: Okay, I'll send the requirement.   (चलो, मैं रिक्वायरमेंट डालता हूं।)\n[133s] AGENT: Okay sir. Thank you.   (ठीक है सर। Thank you.)\n[134s] CUSTOMER: [inaudible]",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 38,
  "connected": 1,
  "audio_notes": "noisy: Background noise, likely from a vehicle, is present throughout the call, which occasionally makes speech slightly difficult to understand.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "38 turns, clean transcript (3% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer objects early, first handle the objection, then return to the pitch structure; you skipped discovery and qualification entirely.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "not_in_stockyard",
  "supply_details": "When asked about wire rods, the agent stated he would have to check for availability based on the customer's specific grade.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a manufacturer and trader, immediately objected to JSW's historically slow inquiry response times. The agent handled the objection by promising a quick personal response and shared his WhatsApp number. The customer agreed to send future requirements to the agent directly, but no specific requirement was discussed or committed next step was set.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, hello. This is Aditya Pandey calling from JSW One.\", \"comment\": \"Agent did not use the customer's name or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Did you have any requirement for HR this month, sir?\", \"comment\": \"Agent did not lead with a supply/price hook, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"What do you do in manufacturing?\", \"comment\": \"Agent only asked one of the six required discovery questions, failing to understand the customer's business.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not pitch any company USPs, instead making a personal promise to respond quickly to the customer's objection.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not capture any specific details of a current requirement (grade, thickness, quantity, etc.).\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Whatever you have, send it to me on that, we'll talk.\", \"comment\": \"Agent did not set a specific, committed next step, instead passively asking the customer to send an inquiry.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer objects early, first handle the objection, then return to the pitch structure; you skipped discovery and qualification entirely.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"not_in_stockyard\", \"supply_details\": \"When asked about wire rods, the agent stated he would have to check for availability based on the customer's specific grade.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"handled\", \"evidence\": \"Your reply time is very long. Our inquiries are not that long, you see.\", \"response\": \"I will respond to you immediately. Even if the material is not available, I will let you know.\"}], \"call_summary\": \"The customer, a manufacturer and trader, immediately objected to JSW's historically slow inquiry response times. The agent handled the objection by promising a quick personal response and shared his WhatsApp number. The customer agreed to send future requirements to the agent directly, but no specific requirement was discussed or committed next step was set.\"}",
  "error": null,
  "latency_ms": 46984,
  "input_tokens": 4042,
  "output_tokens": 841,
  "created_at": "2026-09-25 11:08:38",
  "sentiment": "positive",
  "sentiment_score": 0.435,
  "sentiment_confidence": "high",
  "pos": 7,
  "neg": 3,
  "lex_hits": 11,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.657,
  "agent_talk_sec": 81.3,
  "customer_talk_sec": 42.4,
  "dead_air_sec": 45.3,
  "longest_monologue_sec": 43.2,
  "agent_wpm": 168.3,
  "interruptions": 0,
  "agent_turns": 19,
  "customer_turns": 19,
  "discovery_qs": 6,
  "words_agent": 228,
  "words_customer": 167,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178903273841",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.37,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178903273841",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.87,
      "end_s": 2.27,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178903273841",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.77,
      "end_s": 4.07,
      "text_en": "Hello, Krishna Soft?",
      "text_native": "Hello, Krishna Soft?"
    },
    {
      "ucid": "21112178903273841",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.37,
      "end_s": 4.77,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178903273841",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.0,
      "end_s": 7.5,
      "text_en": "Sir, hello. This is Aditya Pandey calling from JSW One.",
      "text_native": "सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178903273841",
      "idx": 5,
      "speaker": "customer",
      "start_s": 8.0,
      "end_s": 8.3,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178903273841",
      "idx": 6,
      "speaker": "agent",
      "start_s": 8.7,
      "end_s": 12.8,
      "text_en": "Sir, you were registered on our platform, this call is regarding that. Did you have any requirement for HR this month, sir?",
      "text_native": "सर जी, आप हमारे प्लेटफार्म पर रजिस्टर थे, उसी के रिगार्डिंग कॉल था। कुछ रिक्वायरमेंट थी सर ये मंथ में HR की?"
    },
    {
      "ucid": "21112178903273841",
      "idx": 7,
      "speaker": "customer",
      "start_s": 13.5,
      "end_s": 17.5,
      "text_en": "Sir, we do have requirements. Your reply time is very long. Our inquiries are not that long, you see.",
      "text_native": "सर रिक्वायरमेंट तो रहती है। आपका रिप्लाई टाइम बहुत ज्यादा लंबा है। इतनी लंबी इंक्वायरीस नहीं होती हमारी ना।"
    },
    {
      "ucid": "21112178903273841",
      "idx": 8,
      "speaker": "customer",
      "start_s": 18.0,
      "end_s": 22.5,
      "text_en": "For us, it's like if we get a requirement now, we have to place that order within the next half an hour.",
      "text_native": "हमारा होता है कि अभी अगर हम पर रिक्वायरमेंट आई है तो हमें विदीन नेक्स्ट वन हाफ एन आवर वो आर्डर प्लेस करना होता है।"
    },
    {
      "ucid": "21112178903273841",
      "idx": 9,
      "speaker": "agent",
      "start_s": 22.9,
      "end_s": 25.2,
      "text_en": "You need a response within half an hour, is that what you're saying?",
      "text_native": "विदीन हाफ एन आवर में आपको रिस्पांस चाहिए, ऐसा बोल रहे ना आप?"
    },
    {
      "ucid": "21112178903273841",
      "idx": 10,
      "speaker": "customer",
      "start_s": 25.3,
      "end_s": 28.5,
      "text_en": "Yes. Because I have to place that order within half an hour at the maximum.",
      "text_native": "हां। क्यों मेरे को आधे घंटे में मैक्सिमम वो आर्डर प्लेस करना है।"
    },
    {
      "ucid": "21112178903273841",
      "idx": 11,
      "speaker": "agent",
      "start_s": 29.2,
      "end_s": 29.6,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178903273841",
      "idx": 12,
      "speaker": "customer",
      "start_s": 30.2,
      "end_s": 33.5,
      "text_en": "Your process is very long. The reply from your side comes in three to four days.",
      "text_native": "आपका प्रोसेस है बहुत लंबा। आपके यहां से रिप्लाई आता है तीन-तीन, चार-चार दिन में।"
    },
    {
      "ucid": "21112178903273841",
      "idx": 13,
      "speaker": "agent",
      "start_s": 33.9,
      "end_s": 37.0,
      "text_en": "No no sir, now I'll tell... okay, so for now, do you have any order for this month or had you closed them?",
      "text_native": "नहीं नहीं सर, अब मैं को बता... ठीक है, अभी मतलब ये मंथ का कुछ है आर्डर की आपने क्लोज कर दिए थे?"
    },
    {
      "ucid": "21112178903273841",
      "idx": 14,
      "speaker": "customer",
      "start_s": 37.5,
      "end_s": 41.0,
      "text_en": "Sir, we don't have monthly orders. We have orders on a daily basis. Daily, weekly.",
      "text_native": "सर हमारे तो मंथ के आर्डर होते ही नहीं है। हमारे तो डेली बेसिस पर आर्डर होते हैं। डेली, वीकली।"
    },
    {
      "ucid": "21112178903273841",
      "idx": 15,
      "speaker": "agent",
      "start_s": 41.5,
      "end_s": 46.5,
      "text_en": "Sir, one order for now... Sir, for now, give one order for this month. I will respond to you immediately. Even if the material is not available, I will let you know.",
      "text_native": "सर अभी एक आर्डर... सर अभी के लिए तो एक आर्डर दीजिए ये मंथ के लिए। मैं आपको इमीडिएट में रिस्पॉन्ड करके दूंगा। अगर नहीं भी रहा मटेरियल तो मैं बता दूंगा।"
    },
    {
      "ucid": "21112178903273841",
      "idx": 16,
      "speaker": "customer",
      "start_s": 47.0,
      "end_s": 49.5,
      "text_en": "Okay sir, today I am out. I'll be back tomorrow.",
      "text_native": "चलिए सर, अभी आज तो मैं बाहर हूं। कल आता।"
    },
    {
      "ucid": "21112178903273841",
      "idx": 17,
      "speaker": "agent",
      "start_s": 49.8,
      "end_s": 50.2,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178903273841",
      "idx": 18,
      "speaker": "customer",
      "start_s": 50.5,
      "end_s": 52.5,
      "text_en": "If there is any requirement, I will send it to you directly.",
      "text_native": "कुछ रिक्वायरमेंट होगी तो मैं आपको डायरेक्ट भेज दूंगा।"
    },
    {
      "ucid": "21112178903273841",
      "idx": 19,
      "speaker": "agent",
      "start_s": 52.8,
      "end_s": 55.0,
      "text_en": "So I'll do one thing, I'll share my WhatsApp number with you.",
      "text_native": "तो मैं एक काम करता हूं, अपना WhatsApp नंबर आपको शेयर कर देता हूं।"
    },
    {
      "ucid": "21112178903273841",
      "idx": 20,
      "speaker": "customer",
      "start_s": 55.2,
      "end_s": 56.5,
      "text_en": "Yes, you can send it on that.",
      "text_native": "हां, आप उसी पे भेज दीजिएगा।"
    },
    {
      "ucid": "21112178903273841",
      "idx": 21,
      "speaker": "agent",
      "start_s": 56.8,
      "end_s": 100.0,
      "text_en": "You... you can revert to me. Is yours a trading business or manufacturing, sir?",
      "text_native": "मुझे... मुझे रिवर्ट कर दीजिएगा। आपका ट्रेडिंग का बिजनेस है कि मैन्युफैक्चरिंग है सर?"
    },
    {
      "ucid": "21112178903273841",
      "idx": 22,
      "speaker": "customer",
      "start_s": 100.2,
      "end_s": 101.8,
      "text_en": "It's manufacturing as well as trading, sir.",
      "text_native": "मैन्युफैक्चरिंग भी है, ट्रेडिंग भी है सर।"
    },
    {
      "ucid": "21112178903273841",
      "idx": 23,
      "speaker": "agent",
      "start_s": 102.0,
      "end_s": 104.5,
      "text_en": "Oh, you do both. Okay. What do you do in manufacturing?",
      "text_native": "अच्छा, दोनों करते हैं आप। Okay. मैन्युफैक्चरिंग में क्या करते हैं?"
    },
    {
      "ucid": "21112178903273841",
      "idx": 24,
      "speaker": "customer",
      "start_s": 104.8,
      "end_s": 106.5,
      "text_en": "Metal fabrication, machining.",
      "text_native": "मेटल फैब्रिकेशन, मशीनिंग।"
    },
    {
      "ucid": "21112178903273841",
      "idx": 25,
      "speaker": "agent",
      "start_s": 106.6,
      "end_s": 107.0,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178903273841",
      "idx": 26,
      "speaker": "customer",
      "start_s": 107.2,
      "end_s": 109.8,
      "text_en": "And we have a wire rod plant. Wire rod market.",
      "text_native": "और वायर रॉड का प्लांट है हमारा। वायर रॉड मार्केट।"
    },
    {
      "ucid": "21112178903273841",
      "idx": 27,
      "speaker": "agent",
      "start_s": 110.0,
      "end_s": 110.4,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178903273841",
      "idx": 28,
      "speaker": "customer",
      "start_s": 110.6,
      "end_s": 113.5,
      "text_en": "Okay sir. Do you have wire rod coils in this JSW One?",
      "text_native": "ठीक है सर। अपने पास ये JSW One के अंदर वायर रॉड कॉइल्स हैं?"
    },
    {
      "ucid": "21112178903273841",
      "idx": 29,
      "speaker": "agent",
      "start_s": 114.0,
      "end_s": 115.2,
      "text_en": "Yes sir, we have wire rods as well.",
      "text_native": "हां सर, वायर रॉड्स भी रहते हैं।"
    },
    {
      "ucid": "21112178903273841",
      "idx": 30,
      "speaker": "customer",
      "start_s": 115.8,
      "end_s": 116.5,
      "text_en": "You have wire rods?",
      "text_native": "वायर रॉड्स हैं?"
    },
    {
      "ucid": "21112178903273841",
      "idx": 31,
      "speaker": "agent",
      "start_s": 116.8,
      "end_s": 123.0,
      "text_en": "So that's as per your... yes, we have it, sir. If you... it's as per your... inquiry... okay, the plant is closed right now because... Sir, it's as per your, I mean, the grade, right? Which grade you need, I will have to check that for you.",
      "text_native": "तो वो आपके... हां है ना सर। अगर आप... वो आपके इसके... इंक्वायरी के हिसाब से... ठीक है, प्लांट अभी बंद है क्योंकि... सर वो आपके मतलब ग्रेड के हिसाब से है ना, कौनसे ग्रेड में चाहिए आपको, वो मैं चेक करूंगा ना आपके लिए।"
    },
    {
      "ucid": "21112178903273841",
      "idx": 32,
      "speaker": "customer",
      "start_s": 123.2,
      "end_s": 124.5,
      "text_en": "Let's see. That later...",
      "text_native": "Let's see. वो बाद में..."
    },
    {
      "ucid": "21112178903273841",
      "idx": 33,
      "speaker": "agent",
      "start_s": 124.6,
      "end_s": 128.0,
      "text_en": "I mean available... I'll do one thing sir, I have just WhatsApped you my details.",
      "text_native": "मतलब अवेलेबल... मैं एक काम करता हूं सर, मैंने आपको अभी WhatsApp कर दिया मेरा डिटेल।"
    },
    {
      "ucid": "21112178903273841",
      "idx": 34,
      "speaker": "agent",
      "start_s": 128.5,
      "end_s": 130.5,
      "text_en": "Whatever you have, send it to me on that, we'll talk.",
      "text_native": "आपको जो भी है आप मुझे उस पे भेजिए, हम बात करते हैं।"
    },
    {
      "ucid": "21112178903273841",
      "idx": 35,
      "speaker": "customer",
      "start_s": 130.8,
      "end_s": 132.5,
      "text_en": "Okay, I'll send the requirement.",
      "text_native": "चलो, मैं रिक्वायरमेंट डालता हूं।"
    },
    {
      "ucid": "21112178903273841",
      "idx": 36,
      "speaker": "agent",
      "start_s": 132.8,
      "end_s": 134.0,
      "text_en": "Okay sir. Thank you.",
      "text_native": "ठीक है सर। Thank you."
    },
    {
      "ucid": "21112178903273841",
      "idx": 37,
      "speaker": "customer",
      "start_s": 134.5,
      "end_s": 138.0,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "21112178903273841",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, hello. This is Aditya Pandey calling from JSW One.",
      "comment": "Agent did not use the customer's name or ask for permission to speak."
    },
    {
      "ucid": "21112178903273841",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Did you have any requirement for HR this month, sir?",
      "comment": "Agent did not lead with a supply/price hook, instead jumping directly to asking for a requirement."
    },
    {
      "ucid": "21112178903273841",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "What do you do in manufacturing?",
      "comment": "Agent only asked one of the six required discovery questions, failing to understand the customer's business."
    },
    {
      "ucid": "21112178903273841",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not pitch any company USPs, instead making a personal promise to respond quickly to the customer's objection."
    },
    {
      "ucid": "21112178903273841",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not capture any specific details of a current requirement (grade, thickness, quantity, etc.)."
    },
    {
      "ucid": "21112178903273841",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Whatever you have, send it to me on that, we'll talk.",
      "comment": "Agent did not set a specific, committed next step, instead passively asking the customer to send an inquiry."
    }
  ],
  "objections": [
    {
      "ucid": "21112178903273841",
      "obj_type": "incumbent_supplier",
      "state": "handled",
      "evidence": "Your reply time is very long. Our inquiries are not that long, you see.",
      "response": "I will respond to you immediately. Even if the material is not available, I will let you know."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}