{
  "ucid": "21112178903232021",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 14:55:20",
  "end_time": "2026-09-10 15:11:50",
  "duration_sec": 990,
  "campaign": "MSME_IS_India_ProductOpps_Reg_Acc",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
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  "ingested_at": "2026-09-24 11:52:36.999815+00",
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  "english_text": "[0s] AGENT: Hello, I am calling from the JSW One platform   (નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું)\n[4s] CUSTOMER: Hello.\n[5s] AGENT: Hello.\n[6s] CUSTOMER: Yes sir.   (हां जी सर।)\n[6s] AGENT: This is Abdul speaking, sir, from JSW.   (अब्दुल बात कर रहा हूं सर JSW से।)\n[8s] CUSTOMER: Yes, yes.   (जी जी।)\n[8s] AGENT: How are you, sir?   (कैसे हैं सर?)\n[9s] CUSTOMER: Just fine, sir.   (बस बढ़िया है सर।)\n[10s] AGENT: Yes yes sir, actually you had an inquiry, so I called you for that.   (जी जी सर, actually आपका एक inquiry था, तो उसके लिए कॉल किया था मैंने आपको।)\n[12s] CUSTOMER: Yes.   (जी।)\n[12s] AGENT: It was for PPGL, sir.   (PPGL का था सर।)\n[14s] CUSTOMER: PPGL...\n[14s] AGENT: Yes, will it be PPGL or GI?   (हां, PPGL होगा या GI होगा?)\n[17s] CUSTOMER: Oh what, do you need GI or PPGL, sir?   (अच्छा क्या, ये GI या PPGL चाहिए सर आपको?)\n[19s] AGENT: Both work, sir. I keep needing both.   (दोनों भी चलता है सर, मेरे को दोनों भी लगते रहता है।)\n[21s] CUSTOMER: Your Indradhanush brand,   (अपना जो इंद्रधनुष जो brand है,)\n[23s] AGENT: Yes yes yes.   (जी जी जी।)\n[24s] CUSTOMER: I have written AZ70 in it.   (AZ70 लिखा है उसमें मैंने।)\n[25s] AGENT: AZ70 comes in Pragati and also Indradhanush. Which one do you need?   (AZ70 प्रगति आती है and इंद्रधनुष भी आती है। कौन सा चाहिए आपको?)\n[28s] CUSTOMER: Give me the rate for both.   (दोनों का rate दे दीजिए मुझे।)\n[30s] AGENT: No no sir, Pragati, whichever works better for you. You do trading, right?   (नहीं नहीं सर, प्रगति जो आपको better चले, आप trading करते हैं ना आपको?)\n[34s] CUSTOMER: Sir, we are manufacturers. What we do is, we make corrugated sheets and then sell them out.   (सर manufacturer है, हम लोग क्या करते हैं, corrugated बना के उसको sell out करते हैं।)\n[37s] AGENT: I am giving the rate for Pragati, it's a good rate, good quality material. I am giving the rate for Pragati, okay?   (प्रगति का मैं दे रहा हूं, अच्छा rate है, अच्छा quality material है, मैं प्रगति का rate दे रहा हूं, ठीक है?)\n[40s] CUSTOMER: Okay. Give for both, sir. Give for Indradhanush as well.   (ठीक है। दोनों भी दीजिए सर, इंद्रधनुष का भी दीजिए।)\n[42s] AGENT: What rate will work for you?   (क्या rate चलेगा आपको?)\n[44s] CUSTOMER: Sir, you give it, give your best possible rate.   (सर आप दे दो ना, आपका best possible rate दो।)\n[46s] AGENT: No, I will tell you. Basically, sir, understand this, actually for you, Indradhanush will be a bit cheaper and this will cost 95-96, Pragati will. So do you want Pragati or Indradhanush, whichever you say I will put in that, I have to put both in the system to get the rate.   (नहीं मैं बता दूंगा, basically सर बात समझिए, मैं आपको actually आपके इंद्रधनुष थोड़ा सस्ता पड़ेगा और 95 96 ये पड़ेगा आपका, प्रगति पड़ेगा। तो प्रगति चाहिए कि इंद्रधनुष चाहिए, जो बोलिएगा मैं उसी में ही डाल दूंगा, दोनों का system में डालना पड़ता है मुझे rate लेने के लिए।)\n[52s] CUSTOMER: Okay, check for Indradhanush, whichever is cheaper.   (अच्छा इंद्रधनुष देख लो, जो सस्ता हो वो।)\n[54s] AGENT: I am entering Indradhanush. And by when do you have to purchase, sir?   (इंद्रधनुष में डाल दे रहा हूं। And कब तक purchase करना है सर आपको?)\n[58s] CUSTOMER: What I have is, sir, today, right now, if it matches with your rate, we'll do it today.   (मेरा क्या है सर, आज अभी आपके साथ में rate में match, आज कर लेंगे।)\n[60s] AGENT: Today's rate is increasing. Today's rate, today's rate has already increased. Yours was earlier, your rate for 4th was 62 yesterday, today it has become 63. So the more you delay, sir, the more the rate will increase. If you want to purchase something, confirm it quickly.   (आज का rate तो बढ़ रहा है। आज का rate तो, आज का already rate बढ़ चुका है। आपका पहले था, आपका ये चार का rate कल था 62, आज हो गया 63। तो जितना delay करेंगे सर, उतना ही rate increase करेगा। अगर कुछ purchase करना है तो जल्दी confirm कीजिए।)\n[66s] CUSTOMER: Sir, it's been thirty years for me in this business, sir.   (सर मेरे को thirty years हो गए सर ये धंधे में।)\n[68s] AGENT: Hmm.   (हम्म।)\n[68s] CUSTOMER: Yes, we can adjust all that, but what it is now, we are thinking of company-to-company, in a JSW Shopee type model, or our MNS market,   (हां, हमको वो सब हो जाता है adjust, लेकिन अभी क्या है, हम लोग company to company हम लोग क्या सोच रहे हैं, JSW Shopee type में, या MNS market है अपना,)\n[75s] AGENT: Hmm.   (हम्म।)\n[76s] CUSTOMER: So we want to run a brand in that type of model.   (तो उस type में एक brand चलाना है हमको।)\n[78s] AGENT: Okay, okay.   (अच्छा अच्छा।)\n[78s] CUSTOMER: So we are applying our minds to it for that reason. As much as possible, at a higher rate, how we can establish ourselves in the market at a lower rate.   (तो हम उसके लिए इसको दिमाग लगा रहे हैं। जितना हो सके उतना ज्यादा rate से, कम rate में market में हम लोग कैसे establish कर सके।)\n[84s] CUSTOMER: My quantum is approximately two tons, sir.   (Quantum तो मेरे को लगभग दो ton लगता है सर।)\n[85s] AGENT: In the market, to connect with the company, I can't give much benefit in the beginning because all my distributors in the market, they all say that you are spoiling the market, okay? So I can give you a benefit of two or three rupees from the second transaction. First transaction...   (Market में, कंपनी से जुड़ने के लिए, starting में उतना benefit नहीं दिला सकता हूं ज्यादा because मेरे जो भी distributor market में हैं, वो सब बोलते हैं कि आप market खराब कर रहे हो, ठीक है? तो आपको मैं second transaction से benefit दिला सकता हूं दो रुपए तीन रुपए का। First transaction...)\n[91s] CUSTOMER: I can't hear you, sir, I can't hear you, I can't hear you.   (आवाज नहीं आ रही सर आपकी, आवाज नहीं आ रही, आवाज नहीं आ रही।)\n[93s] AGENT: I am saying this, sir, can you hear me?   (मैं ये बोल रहा हूं सर, आवाज आ रही है मेरी?)\n[94s] CUSTOMER: Yes, I can hear you, I can hear you.   (हां, आ रही है, आ रही है।)\n[96s] AGENT: My distributors who are in the market, sir, I cannot break their rate and give it to you in the first transaction. I will give you a benefit in the second transaction, sir, from the second transaction.   (मेरे जो distributor market में हैं सर, तो उनका rate तोड़ के मैं आपको नहीं दे सकता हूं first transaction में। Second transaction में आपको benefit करा दूंगा सर, second transaction से।)\n[100s] CUSTOMER: Okay, in the second transaction, okay.   (अच्छा, second transaction में, okay.)\n[102s] AGENT: Yes, yes, yes. In the first transaction, what actually happens is, my distributor, he takes 5000 tons, 10000 tons a month, okay, from me. Then if you need 10-20 tons, I can't give it at his rate, right sir? So for that...   (जी जी जी। First transaction में actually क्या होता है, जो मेरा जो मेरा distributor होता है, वो महीने का लेता है पांच हजार ton, दस हजार ton लेता है, ठीक है, मेरे से। अगर फिर आपको दस बीस ton चाहिए तो उसके rate में नहीं दे सकते ना सर वो चीज। तो उसके लिए...)\n[108s] CUSTOMER: Sir, the thing is, we also, we also need at least three hundred, three hundred and fifty, four hundred tons monthly.   (सर कैसा है, हम भी, हमको भी लगता है सर कम से कम तीन सौ, साढ़े तीन सौ, चार सौ ton लगता है monthly.)\n[112s] AGENT: Just join the platform once. Once you join my platform, after that, whatever is the best possible from my end, okay, I will get you that benefit. Are you understanding? So in the first transaction, we are not able to provide that much benefit. Basically this is the problem.   (एक बार platform से आप जुड़ जाइए। एक बार आप मेरे platform से जुड़ जाइए, उसके बाद जो भी मतलब best हो पाएगा मेरे end से, ठीक है, तो मैं वो आपको benefit करा दूंगा। समझ रहे हैं ना आप? तो first transaction में हम लोग उतना benefit नहीं दिला पाते हैं। Basically ये problem है।)\n[118s] CUSTOMER: Okay then, it's fine. My transaction is for 10 tons anyway. I won't have any problem with that.   (Okay ना, ठीक है ना। मेरा वैसे भी दस ton का transaction है। मेरे को कोई problem नहीं आएगा उसमें।)\n[121s] AGENT: Where is your delivery? Delivery address?   (आपका delivery कहां पे है? Delivery address?)\n[122s] CUSTOMER: This is in Aurangabad, our Chikalthana MIDC.   (ये औरंगाबाद में अपना चिकलठाना MIDC.)\n[124s] AGENT: Aurangabad. Okay, okay. My material will go from Taloja. From Taloja to Aurangabad will be a bit of a long distance, sir.   (औरंगाबाद। अच्छा अच्छा। मेरा material जाएगा तलोजा से। तलोजा से औरंगाबाद थोड़ा ज्यादा distance हो जाएगा सर।)\n[129s] CUSTOMER: Okay.   (अच्छा।)\n[130s] AGENT: Yes, yes, yes. But it's okay, I will try to give the best.   (जी जी हां। But ठीक है, मैं try करता हूं best देने का।)\n[132s] CUSTOMER: Will do, okay.   (चलेगा, ठीक है।)\n[134s] AGENT: What is your quantity in tons?   (Quantity कितना ton की है आपको?)\n[134s] CUSTOMER: This one I have put for 10 tons for now.   (ये अभी तो दस ton की मैंने डाला है अभी।)\n[136s] AGENT: 10 tons Aurangabad. So the freight will be high. Okay, let me check once, okay?   (दस ton औरंगाबाद। तो freight ज्यादा लगेगा। ठीक है, मैं एक बार check कर लेता हूं, ठीक है?)\n[140s] CUSTOMER: Yes, yes. What you have is, you give from the JSW direct company platform, right?   (हां हां। आपका क्या है, JSW direct कंपनी से platform पे देते हैं ना आप?)\n[142s] AGENT: We give directly from the company, meaning if you think of the distributor rate, I cannot give you that rate in the first transaction. Second transaction...   (कंपनी से देते हैं direct, मतलब अगर आप सोचेंगे distributor rate, उतना मैं rate आपको नहीं दे सकता हूं first transaction में। Second transaction...)\n[146s] CUSTOMER: No, it's okay. First, my first transaction with you will be finalized today or tomorrow, you can say.   (नहीं ठीक है ना, first, first transaction मेरा आपका आज कल ही final हो जाएगा, समझ लो।)\n[149s] CUSTOMER: Yes, final... I'll put the second transaction for you the day after tomorrow.   (हां, final... second transaction मैं परसों डाल देता हूं आपको।)\n[150s] AGENT: Yes, absolutely, absolutely, that will work. From the second transaction, I will get you a benefit of 2 or 3 rupees.   (हां, बिल्कुल बिल्कुल, चलेगा। Second transaction से दो रुपए तीन रुपए benefit करा दूंगा मैं।)\n[155s] CUSTOMER: Yes, that's what I need. I, look sir, what should I tell you. My, right now if you see, JSW's material, in my factory itself there is about 50 tons of material lying around, of the Indradhanush brand.   (हां, वही तो चाहिए मुझे। मैं, देखो सर, मैं क्या बोलूं आपको। मेरा, मेरा अभी अगर देखा जाए, JSW का material, तो मेरे factory में ही लगभग अभी 50 ton माल पड़ा हुआ है, इंद्रधनुष brand का।)\n[162s] AGENT: Hello?\n[163s] CUSTOMER: Yes sir, listen.   (हां सर सुनिए।)\n[164s] CUSTOMER: In my factory itself, 50 tons of your Indradhanush brand material is lying around, of 5-0.   (मेरे factory में ही 50 ton माल पड़ा हुआ है इंद्रधनुष brand का आपका, 5-0 का।)\n[167s] AGENT: No, no, it must be there, I agree, but it's possible that if I give today's rate, if I give today's rate that I get now, then if today's rate is increasing, then I'll give it, and you'll say sir, you are giving it at an increased rate. I won't even comment on this, whatever rate is going on in the market, sir, right now the rate of zinc has increased, okay, in the market the rate of zinc and coating has increased.   (नहीं नहीं, पड़ा होगा मैं मानता हूं, मगर हो सकता है अगर मैं आज का rate, अगर मैं आज का rate दूंगा अभी जो आता है मेरे को, तो फिर अगर आप आज का rate बढ़ रहा है तो फिर मैं दूंगा, बोलेंगे सर आप बढ़ा हुआ rate पे दे रहे हैं। मैं ये भी comment नहीं करूंगा, जो market में rate चल रहा है सर, अभी zinc का rate बढ़ गया, ठीक है, market में zinc का और coating का rate बढ़ गया।)\n[174s] CUSTOMER: Look sir, what I am trying to say to you is, your other Aurangabad distributors, if you keep me at par with them, I will do my business of four hundred to five hundred tons with you.   (देखिए सर, मेरा ये बोलना आ रहा है आपको, आपको दूसरे जो औरंगाबाद distributor है, मुझे उनके बराबर का अगर आप रखते हैं, चार सौ पांच सौ ton तक मैं अपना काम कर लूंगा आपके साथ में।)\n[179s] AGENT: Sir, we don't care about tonnage, it's better if you join the platform, we don't care about tonnage. You join my platform, I will get you the benefit, sir.   (सर, मेरा tonnage से हम लोग मतलब, अगर आप platform से जुड़ना better है, tonnage से मतलब ही नहीं करते। आप मेरे platform से जुड़ जाइए, मैं आपको benefit करा दूंगा सर।)\n[184s] AGENT: Basically, our thing is that we onboard the customer for the first time. And many customers tell me in the first time, sir, give me your distributor's rate. We can't give that rate, sir, basically. From the second transaction, I will get you the benefit.   (Basically हमारा ये है कि हम लोग customer को onboard करते हैं first time। और बहुत customer बोलता है मुझे first time में सर, जो आपका distributor वो rate दो। वो rate नहीं दे पाते हैं सर basically। Second transaction से मैं benefit करा दूंगा।)\n[189s] CUSTOMER: Okay, okay. That will work fine for me.   (ठीक है, ठीक है। वो सही चलेगा मुझे।)\n[190s] AGENT: That's the thing. Sometimes I am in Gujarat now... If you take from Taloja, our... what we have in Taloja, is it from the warehouse, what is it?   (वो चीज है। कभी कभी मैं अभी गुजरात में... आप तलोजा से लेते तो अपना, अपना जो है, तलोजा में क्या, warehouse से है, क्या है?)\n[194s] AGENT: I have my own warehouse in Taloja. In Taloja, in Chakan. In Ahmedabad, in Kaswada, in Kanbha.   (Warehouse है मेरा तलोजा में खुद का। तलोजा में, चाकन में है। अहमदाबाद में कसवाड़ा में है, कान्भा में है।)\n[199s] CUSTOMER: Then check from Chakan. Chakan will be closer for me. I am in Chakan tomorrow.   (तो फिर चाकन से देखिए ना। चाकन से तो मेरे को नजदीक पड़ेगा। कल मैं चाकन में हूं।)\n[202s] AGENT: No, no, not in Chakan, this material of mine... in Chakan, my HR CR mostly comes. My... from Taloja...   (नहीं नहीं, चाकन में नहीं, मेरा ये material चाकन में मेरा HR CR आता है mostly। मेरा तलोजा से...)\n[205s] CUSTOMER: Oh HR CR, okay okay fine. I am getting a CTL line installed, in approximately one month.   (अच्छा HR CR, okay okay ठीक है। मेरे पास में अभी CTL बैठ रहा है, approximately एक महीने में।)\n[208s] AGENT: If you go to Chakan, let me know, I'll give you a good rate in an hour or so, at today's rate in four hours.   (चाकन में जाइए तो बताइए ना, अभी एक-आध घंटे में अच्छा rate दे दूंगा आपको अभी, आज के rate पे चार घंटे में।)\n[212s] CUSTOMER: No, no, that's what I'm saying, my factory work is ongoing right now. Hello?   (नहीं नहीं, मैं वही बोल रहा हूं, मेरा काम चालू है अभी factory का। Hello?)\n[214s] AGENT: Yes yes yes.   (जी जी जी।)\n[214s] CUSTOMER: Yes, yes. My CR HR factory work is ongoing.   (जी जी। मेरा CR HR का factory का काम चालू है।)\n[216s] AGENT: Okay okay.   (अच्छा अच्छा।)\n[216s] CUSTOMER: Yes, for me, if you can give me a coil directly from the plant, that is my benefit. If I get that, I will take a thousand tons from you.   (मुझे हां, direct plant से मेरे को आप अगर coil दे सके, तो वो मेरा benefit है। वो अगर मिलता है, तो मैं हजार ton आपसे ले लूंगा।)\n[221s] AGENT: I will give it. It should be manufacturing, GST's, GST should be manufacturing, GST.   (दे दूंगा। Manufacturing होना चाहिए, GST का, GST manufacturing होना चाहिए, GST।)\n[224s] CUSTOMER: Trading's, what I have is,   (Trading का, मेरा जो है,)\n[226s] AGENT: It should be a manufacturing GST.   (Manufacturing GST होना चाहिए।)\n[226s] CUSTOMER: Mine comes under 'udyog' (industry). My factory is in 'udyog'. My name itself has Kohinoor Patra Udyog (Kohinoor Sheet Industry) after it.   (मेरा जो है, उद्योग में आता है। मेरा factory जो है तो उद्योग में है। मेरा नाम के आगे ही कोइनूर पतरा उद्योग है।)\n[231s] AGENT: Okay.   (ठीक है।)\n[232s] CUSTOMER: Yes, and we work more in industries, meaning we have manufacturing from here.   (हां, और हम industries में काम ज्यादा करते हैं, मतलब हमारे पास में यहां से manufacturing है।)\n[236s] AGENT: Okay.   (ठीक है।)\n[236s] CUSTOMER: Yes, so what I'm saying to you is, if CR HR is possible, and this is possible, then you can take it in writing from me for a thousand tons.   (हां, तो मेरा बोलना ये है आपसे, अगर CR HR होता है, और ये होता है, तो एक हजार ton आप मेरे से लिख के ले लेना।)\n[240s] AGENT: No, no, I will get it done for you from the plant. If you want to start something with HR now, take HR, I will get you the best rate for HR. Then I will do its second order. HR 8x4's...   (नहीं नहीं, मैं आपको plant से करा दूंगा। अभी अगर कुछ start करना है HR का, HR में ले लीजिए, मैं आपको best rate दिला देता हूं HR। फिर इसका मैं second order से करूंगा। HR 8*4 का...)\n[244s] CUSTOMER: No, no, it's okay. By then, this first order of yours will also be done. I'm telling you, because my factory's establishment is ongoing right now.   (नहीं नहीं, ठीक है ना। जब तक मेरा ये आपका first order तो ये भी हो जाता है। बता रहा हूं ना आपको, क्यों तो मेरा अभी factory का establishment चालू है।)\n[248s] AGENT: Right now, sir, I am telling you the rate for HR. If you want to start with the HR rate, take 10 tons in Chakan, I will also show you the material if you are in Chakan.   (अभी सर मैं HR का rate बता रहा हूं, HR का rate अगर start करना है दस ton ले लो आप चाकन में, मैं आपको दिखवा भी दूंगा material अगर आप चाकन में हैं तो।)\n[253s] CUSTOMER: I am coming to Chakan tomorrow, sir, coming tomorrow, coming tomorrow.   (चाकन में कल आ रहा हूं सर, कल आ रहा हूं, कल आ रहा हूं।)\n[255s] AGENT: Okay. So I, I sit in Mumbai, not in Chakan, I sit in the Mumbai head office, okay? So if you want to order HR, I have HR ready material available. 63, the rate is 63, 63 100. Yesterday's rate was 62. Are you understanding?   (अच्छा। तो मैं, मैं मुंबई बैठता हूं, मैं चाकन में नहीं, मैं मुंबई बैठता हूं head office, ठीक है? तो अगर आपको HR order करना है तो HR ready material available है मेरे पास। 63, 63 का rate है, 63 100। कल का rate था 62। समझ रहे हैं?)\n[259s] CUSTOMER: Okay.   (अच्छा।)\n[260s] AGENT: The rate has increased today. Yesterday's rate was 62 for HR.   (आज rate बढ़ गया। कल का rate था 62 HR का।)\n[262s] CUSTOMER: Okay, what we'll do now is, we'll do the first deal for this color-coated JSW, in our Indradhanush. Make one blue color.   (ठीक है, अभी अपन क्या करेंगे, पहला deal तो कर लेंगे इसकी color coated की JSW की, अपने इंद्रधनुष में। एक blue color कर देना है।)\n[266s] AGENT: Should I give you in sheet or coil?   (Sheet में या coil दूं आपको?)\n[268s] CUSTOMER: Don't give sheets right now, because my sheet work has not started yet. My, I need coil. There's no point in taking sheets, I will make my own sheets.   (Sheet अभी मत दीजिए, क्यों तो मेरा sheet का काम अभी चालू हूं नहीं है। मेरा अभी, coil चाहिए मुझे। मैं sheet लेके कुछ फायदा नहीं, मैं तो sheet बनाऊंगा अपना।)\n[272s] AGENT: I can give Indradhanush coil.   (मैं coil दे सकता हूं इंद्रधनुष का।)\n[274s] CUSTOMER: Yes yes yes yes yes.   (जी जी जी जी जी।)\n[274s] CUSTOMER: This, you... Geeta Industries of Taloja, after that,   (ये आप गीता Industries तलोजा की, उसके बाद में,)\n[278s] AGENT: These are all my distributors. I know Geeta, Arihant, I know all of them.   (ये सब मेरा distributor है। मैं जानता हूं गीता, अरिहंत, सब जानता हूं मैं।)\n[281s] CUSTOMER: Yes, yes, yes, yes. So I have bought their machine only. I have bought their machine only.   (हां हां हां हां। तो इनकी ही machine मैंने ली है। इनकी ही machine मैंने ली है।)\n[284s] AGENT: Yes.   (हां।)\n[284s] AGENT: All these, all these are my distributors. Geeta, Arihant, all these from Daman are my distributors only.   (ये सब, ये सब मेरा distributor है। गीता, अरिहंत, ये सब दामन से सब मेरा ही distributor है।)\n[288s] CUSTOMER: Okay. So I need this one, one platform from you. Okay, you are not able to do the first deal, fine. But when our second deal happens, then from the plant to me here...   (अच्छा। तो मेरे को आपसे यही एक, एक platform चाहिए। ठीक है, first deal आप नहीं कर पा रहे, ठीक है। लेकिन second जब deal होगी अपनी, तो मुझे plant से मेरे पास में यहां पे...)\n[294s] AGENT: I will get you material directly from the plant and that doesn't even have transportation cost. The rate you get from the plant, you get a direct delivered rate. You will easily get a benefit of 3 or 4 rupees, whether it's wire rod or TMT.   (मैं आपको plant से direct material दिलाऊंगा और वो transportation नहीं लगता भी नहीं है। Plant से जो rate मिलता है ना, direct मिलता है delivered rate। आपको तीन रुपए चार रुपए आराम से benefit मिलेगा, चाहे wire rod हो या TMT हो।)\n[300s] CUSTOMER: Correct, correct, correct.   (बराबर, बराबर, बराबर।)\n[301s] AGENT: Okay? Your quantity should be 40 tons, okay? The minimum order should be 40 tons for the plant.   (ठीक है ना? आपको quantity होना चाहिए आपको 40 tons, ठीक है? Minimum order होना चाहिए 40 tons plant के लिए।)\n[303s] CUSTOMER: What will it take for 40 tons, sir? Eight coils will be needed.   (40 ton के लिए क्या लगेगा सर? आठ coil लगेंगी।)\n[305s] AGENT: Yes, eight coils.   (हां, आठ coil।)\n[306s] CUSTOMER: It can be done in eight coils.   (आठ coil में तो हो जाता है।)\n[308s] AGENT: Hmm, correct.   (हम्म, बराबर।)\n[308s] CUSTOMER: What more will it take, you tell me. I need at least five-six coils, daily.   (उससे ज्यादा क्या लगेगा आप बोलो ना। मेरे को लगता ही कम से कम पांच छह coil है, रोज के।)\n[311s] AGENT: Hmm.   (हम्म।)\n[312s] AGENT: That's right, that's right.   (सही बात है, सही बात है।)\n[312s] CUSTOMER: I am telling you, my target is 350 tons. We take around 300, 350.   (मैं आपसे बोल रहा हूं साढ़े तीन सौ ton का मेरा target रहता है। तीन सौ, साढ़े तीन सौ के आस पास हम लेते हैं।)\n[316s] AGENT: You start now, sir, okay? Don't look at the money. It might be a little more or less, just start. I will...   (आप start कीजिए सर अभी, ठीक है? पैसा मत देखिए। थोड़ा बहुत कम बेसी लगे, start कीजिए। मैं आपके...)\n[320s] CUSTOMER: No, no, I will, I will put it today itself, today I will rate, you, I will put it for you today. But in the second one, as I have told you, you will have to fulfill that commitment, sir.   (नहीं नहीं, मैं आपको आज ही, आज ही डाल देता हूं, आज मैं rate, आप, मैं आपको आज डाल देता हूं। लेकिन second में आपको जैसा बोला है, वो आपको उतना commitment पूरा करना पड़ेगा सर।)\n[324s] AGENT: I will do it, I will place it directly from the plant. It also takes some lead time in the plant, I am telling you. If you place an order in the plant, sir, you have to give 20% advance, the remaining 80% before material dispatch and it also takes a lead time of 15 days, sir, okay? You will get the material made in 15 days in this plant now. It's not like I can't give it immediately from the plant. A lead time of 15 days...   (करूंगा, plant से मैं सीधा लगा दूंगा। थोड़ा plant में lead time भी लगता है, मैं बता दे रहा हूं। Plant में अगर आप order लगाएंगे ना सर, तो आपको 20% advance देना पड़ता है, बाकी 80% before material dispatch और 15 days का lead time भी लगता है सर, ठीक है? 15 days में material बन के मिलेगा आपको अभी ये plant में। ऐसा नहीं कि plant में तुरंत नहीं दे सकता हूं। 15 days का lead time...)\n[332s] CUSTOMER: You have to see from your end, sir. Sir, you have to see that from your end. I will give you the order, you have told me that the material is available there, so I will immediately place the order for you.   (आपके end से देखना है सर, सर वो आपको आपके end से देखना है। मैं आपको order दूंगा, आपने मेरे को बोला है कि भाई वहां पे है material available, तो मैं तुरंत order डाल दूंगा आपको।)\n[336s] AGENT: Yes, yes, yes. Otherwise, otherwise I will get the material made and give it. Whatever order is placed in the plant, according to that order...   (जी जी जी। नहीं तो, नहीं तो मैं material बना के दूंगा। Plant में जितना order लगता है ना, वो order के हिसाब से...)\n[342s] CUSTOMER: No, we can adjust that, sir. In that, if you have more 5-0 lying in white, we will take white. Or if more blue is lying, we will take that. We will adjust it, there is no issue with that.   (नहीं वो आगे पीछे कर सकते हैं सर। उसमें अगर आपके पास में अगर 5-0 ज्यादा पड़ा है white में, तो white ले लेंगे। या blue ज्यादा पड़ा है, तो वो ले लेंगे। Adjust कर लेंगे उसको, उसको कोई issue नहीं है।)\n[346s] CUSTOMER: I just want to say that, you know, the development of trust between you and me is important.   (ये बस बोलना ये है कि कैसा है, आपके मेरा trust development जरूरी है।)\n[350s] AGENT: Yes, yes, yes, yes. That's right.   (जी जी जी जी। सही बात है।)\n[350s] CUSTOMER: Until you trust me, I cannot trust you, sir.   (जब तक के आप मुझपे भरोसा नहीं करेंगे, मैं आप पे भरोसा नहीं कर सकता सर।)\n[352s] AGENT: That's right, correct, correct, right. Because sir, this trust...   (सही बात है, बराबर बराबर, right। Because सर ये trust...)\n[354s] CUSTOMER: We have also suffered many setbacks before, right? So that's why for us, it's like, a little bit, we have come here from trading. Yes.   (हम लोगों ने पहले भी काफी झटके खाए हुए हैं ना, तो इसलिए हम लोगों का कैसा है, थोड़ा सा, trading से हम इधर आए हुए हैं। हां।)\n[360s] AGENT: I understand, I understand.   (समझ रहा हूं, समझ रहा हूं।)\n[400s] CUSTOMER: Yes, yes.   (जी जी।)\n[401s] AGENT: You give me the best possible rate, I will give you... Now how many coils do you need? Should I give two coils or three coils?   (आप मेरे को best possible rate दे दो, मैं आपको... अब कितना coil चाहिए आपको? दो coil दे दूं कि तीन coil?)\n[404s] CUSTOMER: Give two coils for now. Give two coils, no problem.   (अभी दो coil दे दो। दो coil दे दो, कोई मसला नहीं।)\n[406s] AGENT: Two coils, 1200... which color, off-white or sky blue? Generally which color do you need?   (दो coil, 1200... color कौन सा, off-white या sky blue? Generally कौन सा color चाहिए आपको?)\n[409s] CUSTOMER: Put blue, put white, or else put Turkish blue, no problem for you. Whatever you need, put it according to you, any color.   (Blue डाल दो, white डाल दो, या फिर Turkish blue डाल दो, आपको कोई मसला नहीं। जो चाहिए आपको, आपके हिसाब से डाल दो, कोई भी color।)\n[412s] AGENT: Coating 120... whatever you say, I'll get off-white done, okay?   (Coating 120... जो बोलिए, off-white करा दे रहा हूं, ठीक है?)\n[416s] AGENT: Okay, I have no problem. Whatever you need, I have it, everything is available.   (ठीक है ना, मेरे को कोई दिक्कत नहीं। जो आपको चाहिए वो है मेरे पास, सारा available है।)\n[418s] AGENT: From the second order, I will give you 40 tons of material directly, the lead time is 15 days, made from the plant, okay?   (Second order से आपको 40 ton का material दूंगा सीधा, lead time है 15 days का, plant से बना के, ठीक है?)\n[422s] CUSTOMER: Okay. That, you just see this much, if you say to make it from the plant, then whatever material is available with you in the plant, just tell me, we will work with that only, but we will work immediately.   (ठीक है ना। वो, वो आप सिर्फ इतना देख लीजिए, plant से बनाने का अगर बोले तो आपके पास में plant में जो material available है, मुझे बता दीजिए, मैं उसी में से ही काम करेंगे, लेकिन immediate काम करेंगे।)\n[428s] AGENT: Yes. I am mailing you the bank details right now, okay? I am mailing the bank details.   (जी। अभी मैं आपको bank detail mail कर दे रहा हूं, ठीक है? Bank detail mail कर दे रहा हूं।)\n[431s] CUSTOMER: Will do. Do you need a reference? Mine is Syed Azhar.   (चलेगा। आपको चाहिए reference? मेरा सैयद अजहर।)\n[434s] AGENT: Tell me. My name is Abdul Ansari.   (बताइए। मेरा नाम है अब्दुल अंसारी।)\n[434s] CUSTOMER: Mr. Ansari. You are a man of our own community, tell me. Why would I cheat you.   (अंसारी साहब। आप अपने कौम के ही आदमी हैं, बताइए। आपको काहे मैं ठगूंगा।)\n[437s] AGENT: Oh, you are a brother, with you I, I will first meet you in the office, in BKC.   (अरे, आप भाई हैं, आपसे मैं, आपसे मैं पहले मिलूंगा office में, BKC में।)\n[440s] CUSTOMER: Okay okay.   (अच्छा अच्छा।)\n[440s] AGENT: Sometime, you do big work, right, that's why I, any big work you do, yes yes, so you take this work, take this order from me. And if you ever have to take a big order, say 400 tons, 500 tons, 1000 tons, okay, then first go and visit. First, you should go and meet. Like we are talking to you from here, okay,   (कभी, आप बड़ा काम करते हैं ना, इसलिए मैं, कोई भी आप बड़ा काम करते हैं ना कोई भी, हां हां, तो ये काम आप ले लीजिए, ये order आप मेरे से ले लीजिए। और कभी अगर बड़ा आपको order लेना है, मान लीजिए 400 ton, 500 ton, 1000 ton, ठीक है, तो पहले जाके visit किया कीजिए। पहले जाके मतलब मिलना चाहिए। जैसे हम यहां से आपसे बात कर रहे हैं, ठीक है,)\n[446s] CUSTOMER: You, sir, it's not possible for me, Mr. Ansari. It's not possible for me.   (आप, सर मेरे से नहीं possible होता, अंसारी साहब। मेरे से possible नहीं होता।)\n[449s] AGENT: You feel that 400 tons, 500 tons quantity is a lot for you, okay? Of lakhs...   (आपको लगता है ना कि 400 ton, 500 ton quantity आपका बहुत ज्यादा होता है, ठीक है? लाखों का...)\n[452s] CUSTOMER: Okay, do you know this Mujahid, sir? He is in Chakan itself, by the name of Ittefaq Karyalaya.   (अच्छा आप ये मुजाहिद को पहचानते हैं क्या सर? अपना चाकन में ही है, इत्तेफाक कार्यालय नाम से है।)\n[454s] AGENT: Hmm.   (हम्म।)\n[455s] CUSTOMER: So I am going to his place tomorrow. He gets some auction material.   (तो कल उनके पास जा ही रहा हूं मैं। उनका कुछ auction का माल आता है।)\n[457s] AGENT: Otherwise, we will get you cheaper than this in an auction.   (नहीं तो आपको auction में इससे सस्ता दिला देंगे हम।)\n[459s] CUSTOMER: You'll get it for me? Now don't go for small things, slowly get into the big league.   (दिला देंगे क्या? आप अभी छोटा-मोटा मत पकड़िए, आप धीरे-धीरे बड़ा पे घुसिए।)\n[502s] AGENT: That is already on, brother. We don't have it, brother, if you have it, you do it. We only have that much, we are doing a job here in the company, did you understand or not? So I will tell you the best, okay?   (वो तो चालू ही है भाई। हमारे पास तो नहीं है भाई, आपके पास है तो आप कीजिए। हम लोग के पास उतना ही है, हम यहां job कर रहे हैं कंपनी में, समझे कि नहीं आप? तो आपको मैं एक best बता दूंगा, ठीक है?)\n[506s] AGENT: Sometimes what happens is that we now, now I will give you this rate for today, okay? Then in today's rate, I will add transport. If I give from the plant, I will give it without adding transportation. So even if there is a benefit of a rupee or so here, did you understand or not?   (कभी-कभी क्या होता है ना कि हम लोग अभी, अभी आपको मैं ये rate दूंगा आज का, ठीक है? तो फिर आपको मैं आज के rate में मैं transport add करूंगा। अगर मैं plant से दूंगा तो आपको बिना transportation add किए हुए दूंगा। तो भले एक-आध रुपए यहां benefit हो गया, समझे कि नहीं आप?)\n[512s] CUSTOMER: Understood, understood.   (समझ गया, समझ गया।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\", \"Gujarati\"]",
  "turn_count": 158,
  "connected": 1,
  "audio_notes": "TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: The call has a pre-recorded IVR-like introduction in Gujarati before the main conversation in Hindi begins. The speakers talk over each other at times, but the audio is generally clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "158 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 7.5,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\"]",
  "pitch_coaching_note": "Your discovery relied on the customer volunteering key information; to control the call better, proactively ask about their end-use, monthly volume, and current suppliers at the start.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a large-volume corrugated sheet manufacturer in Aurangabad, inquired about a 10 MT PPGL coil order. The conversation focused on the customer's goal of achieving distributor-level pricing by dealing directly with JSW. The agent managed expectations by explaining the first order would be from the stockyard, but subsequent, larger orders could be sourced directly from the plant at a better landed cost. The call ended with the customer agreeing to the initial purchase and the agent sending bank details to finalize the order.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[10s] AGENT: Yes yes sir, actually you had an inquiry, so I called you for that.\", \"comment\": \"The agent correctly referenced the customer's existing inquiry from the platform.\"}, {\"step_id\": \"CL2\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"[54s] AGENT: And by when do you have to purchase, sir? [121s] AGENT: Where is your delivery? Delivery address? [134s] AGENT: What is your quantity in tons?\", \"comment\": \"Agent revalidated product, quantity, delivery location, and timeline, but missed confirming the specific thickness and width.\"}, {\"step_id\": \"CL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"[34s] CUSTOMER: Sir, we are manufacturers. What we do is, we make corrugated sheets and then sell them out. [108s] CUSTOMER: ...we also need at least three hundred, three hundred and fifty, four hundred tons monthly. [155s] CUSTOMER: ...in my factory itself there is about 50 tons of material lying around, of the Indradhanush brand.\", \"comment\": \"The agent learned the end application, monthly volume, and that the customer already uses JSW, but this information was volunteered by the customer rather than being proactively discovered by the agent.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[428s] AGENT: Yes. I am mailing you the bank details right now, okay? I am mailing the bank details.\", \"comment\": \"After confirming stock availability, the agent successfully pushed for immediate closure, with the customer agreeing and the agent moving to send payment details.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[240s] AGENT: No, no, I will get it done for you from the plant. If you want to start something with HR now, take HR, I will get you the best rate for HR.\", \"comment\": \"The agent only discussed a different product (HR) after the customer explicitly mentioned they were setting up a new factory for it, making it a relevant cross-sell, not an unnecessary pitch.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"Your discovery relied on the customer volunteering key information; to control the call better, proactively ask about their end-use, monthly volume, and current suppliers at the start.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"[174s] CUSTOMER: Look sir, what I am trying to say to you is, your other Aurangabad distributors, if you keep me at par with them, I will do my business of four hundred to five hundred tons with you.\", \"response\": \"[96s] AGENT: My distributors who are in the market, sir, I cannot break their rate and give it to you in the first transaction. I will give you a benefit in the second transaction, sir, from the second transaction.\"}], \"call_summary\": \"The customer, a large-volume corrugated sheet manufacturer in Aurangabad, inquired about a 10 MT PPGL coil order. The conversation focused on the customer's goal of achieving distributor-level pricing by dealing directly with JSW. The agent managed expectations by explaining the first order would be from the stockyard, but subsequent, larger orders could be sourced directly from the plant at a better landed cost. The call ended with the customer agreeing to the initial purchase and the agent sending bank details to finalize the order.\"}",
  "error": null,
  "latency_ms": 51540,
  "input_tokens": 11666,
  "output_tokens": 1081,
  "created_at": "2026-09-25 11:08:58",
  "sentiment": "negative",
  "sentiment_score": -0.215,
  "sentiment_confidence": "high",
  "pos": 22,
  "neg": 48,
  "lex_hits": 85,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.528,
  "agent_talk_sec": 270.6,
  "customer_talk_sec": 242.1,
  "dead_air_sec": 477.3,
  "longest_monologue_sec": 41.0,
  "agent_wpm": 339.5,
  "interruptions": 0,
  "agent_turns": 80,
  "customer_turns": 78,
  "discovery_qs": 36,
  "words_agent": 1531,
  "words_customer": 1127,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178903232021",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.0,
      "end_s": 4.2,
      "text_en": "Hello, I am calling from the JSW One platform",
      "text_native": "નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું"
    },
    {
      "ucid": "21112178903232021",
      "idx": 1,
      "speaker": "customer",
      "start_s": 4.5,
      "end_s": 5.0,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178903232021",
      "idx": 2,
      "speaker": "agent",
      "start_s": 5.0,
      "end_s": 5.5,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178903232021",
      "idx": 3,
      "speaker": "customer",
      "start_s": 5.5,
      "end_s": 6.0,
      "text_en": "Yes sir.",
      "text_native": "हां जी सर।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 4,
      "speaker": "agent",
      "start_s": 6.0,
      "end_s": 7.5,
      "text_en": "This is Abdul speaking, sir, from JSW.",
      "text_native": "अब्दुल बात कर रहा हूं सर JSW से।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 5,
      "speaker": "customer",
      "start_s": 7.5,
      "end_s": 8.0,
      "text_en": "Yes, yes.",
      "text_native": "जी जी।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 6,
      "speaker": "agent",
      "start_s": 8.0,
      "end_s": 8.8,
      "text_en": "How are you, sir?",
      "text_native": "कैसे हैं सर?"
    },
    {
      "ucid": "21112178903232021",
      "idx": 7,
      "speaker": "customer",
      "start_s": 8.8,
      "end_s": 9.8,
      "text_en": "Just fine, sir.",
      "text_native": "बस बढ़िया है सर।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 8,
      "speaker": "agent",
      "start_s": 9.8,
      "end_s": 12.0,
      "text_en": "Yes yes sir, actually you had an inquiry, so I called you for that.",
      "text_native": "जी जी सर, actually आपका एक inquiry था, तो उसके लिए कॉल किया था मैंने आपको।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 9,
      "speaker": "customer",
      "start_s": 12.0,
      "end_s": 12.5,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 10,
      "speaker": "agent",
      "start_s": 12.5,
      "end_s": 13.8,
      "text_en": "It was for PPGL, sir.",
      "text_native": "PPGL का था सर।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 11,
      "speaker": "customer",
      "start_s": 13.8,
      "end_s": 14.5,
      "text_en": "PPGL...",
      "text_native": "PPGL..."
    },
    {
      "ucid": "21112178903232021",
      "idx": 12,
      "speaker": "agent",
      "start_s": 14.5,
      "end_s": 16.8,
      "text_en": "Yes, will it be PPGL or GI?",
      "text_native": "हां, PPGL होगा या GI होगा?"
    },
    {
      "ucid": "21112178903232021",
      "idx": 13,
      "speaker": "customer",
      "start_s": 16.8,
      "end_s": 18.8,
      "text_en": "Oh what, do you need GI or PPGL, sir?",
      "text_native": "अच्छा क्या, ये GI या PPGL चाहिए सर आपको?"
    },
    {
      "ucid": "21112178903232021",
      "idx": 14,
      "speaker": "agent",
      "start_s": 18.8,
      "end_s": 20.8,
      "text_en": "Both work, sir. I keep needing both.",
      "text_native": "दोनों भी चलता है सर, मेरे को दोनों भी लगते रहता है।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 15,
      "speaker": "customer",
      "start_s": 20.8,
      "end_s": 23.0,
      "text_en": "Your Indradhanush brand,",
      "text_native": "अपना जो इंद्रधनुष जो brand है,"
    },
    {
      "ucid": "21112178903232021",
      "idx": 16,
      "speaker": "agent",
      "start_s": 23.0,
      "end_s": 23.5,
      "text_en": "Yes yes yes.",
      "text_native": "जी जी जी।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 17,
      "speaker": "customer",
      "start_s": 23.5,
      "end_s": 25.0,
      "text_en": "I have written AZ70 in it.",
      "text_native": "AZ70 लिखा है उसमें मैंने।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 18,
      "speaker": "agent",
      "start_s": 25.0,
      "end_s": 28.5,
      "text_en": "AZ70 comes in Pragati and also Indradhanush. Which one do you need?",
      "text_native": "AZ70 प्रगति आती है and इंद्रधनुष भी आती है। कौन सा चाहिए आपको?"
    },
    {
      "ucid": "21112178903232021",
      "idx": 19,
      "speaker": "customer",
      "start_s": 28.5,
      "end_s": 30.5,
      "text_en": "Give me the rate for both.",
      "text_native": "दोनों का rate दे दीजिए मुझे।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 20,
      "speaker": "agent",
      "start_s": 30.5,
      "end_s": 33.5,
      "text_en": "No no sir, Pragati, whichever works better for you. You do trading, right?",
      "text_native": "नहीं नहीं सर, प्रगति जो आपको better चले, आप trading करते हैं ना आपको?"
    },
    {
      "ucid": "21112178903232021",
      "idx": 21,
      "speaker": "customer",
      "start_s": 33.5,
      "end_s": 37.0,
      "text_en": "Sir, we are manufacturers. What we do is, we make corrugated sheets and then sell them out.",
      "text_native": "सर manufacturer है, हम लोग क्या करते हैं, corrugated बना के उसको sell out करते हैं।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 22,
      "speaker": "agent",
      "start_s": 37.0,
      "end_s": 40.5,
      "text_en": "I am giving the rate for Pragati, it's a good rate, good quality material. I am giving the rate for Pragati, okay?",
      "text_native": "प्रगति का मैं दे रहा हूं, अच्छा rate है, अच्छा quality material है, मैं प्रगति का rate दे रहा हूं, ठीक है?"
    },
    {
      "ucid": "21112178903232021",
      "idx": 23,
      "speaker": "customer",
      "start_s": 40.5,
      "end_s": 42.5,
      "text_en": "Okay. Give for both, sir. Give for Indradhanush as well.",
      "text_native": "ठीक है। दोनों भी दीजिए सर, इंद्रधनुष का भी दीजिए।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 24,
      "speaker": "agent",
      "start_s": 42.5,
      "end_s": 43.8,
      "text_en": "What rate will work for you?",
      "text_native": "क्या rate चलेगा आपको?"
    },
    {
      "ucid": "21112178903232021",
      "idx": 25,
      "speaker": "customer",
      "start_s": 43.8,
      "end_s": 45.5,
      "text_en": "Sir, you give it, give your best possible rate.",
      "text_native": "सर आप दे दो ना, आपका best possible rate दो।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 26,
      "speaker": "agent",
      "start_s": 45.5,
      "end_s": 52.5,
      "text_en": "No, I will tell you. Basically, sir, understand this, actually for you, Indradhanush will be a bit cheaper and this will cost 95-96, Pragati will. So do you want Pragati or Indradhanush, whichever you say I will put in that, I have to put both in the system to get the rate.",
      "text_native": "नहीं मैं बता दूंगा, basically सर बात समझिए, मैं आपको actually आपके इंद्रधनुष थोड़ा सस्ता पड़ेगा और 95 96 ये पड़ेगा आपका, प्रगति पड़ेगा। तो प्रगति चाहिए कि इंद्रधनुष चाहिए, जो बोलिएगा मैं उसी में ही डाल दूंगा, दोनों का system में डालना पड़ता है मुझे rate लेने के लिए।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 27,
      "speaker": "customer",
      "start_s": 52.5,
      "end_s": 54.5,
      "text_en": "Okay, check for Indradhanush, whichever is cheaper.",
      "text_native": "अच्छा इंद्रधनुष देख लो, जो सस्ता हो वो।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 28,
      "speaker": "agent",
      "start_s": 54.5,
      "end_s": 57.5,
      "text_en": "I am entering Indradhanush. And by when do you have to purchase, sir?",
      "text_native": "इंद्रधनुष में डाल दे रहा हूं। And कब तक purchase करना है सर आपको?"
    },
    {
      "ucid": "21112178903232021",
      "idx": 29,
      "speaker": "customer",
      "start_s": 57.5,
      "end_s": 60.5,
      "text_en": "What I have is, sir, today, right now, if it matches with your rate, we'll do it today.",
      "text_native": "मेरा क्या है सर, आज अभी आपके साथ में rate में match, आज कर लेंगे।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 30,
      "speaker": "agent",
      "start_s": 60.5,
      "end_s": 66.0,
      "text_en": "Today's rate is increasing. Today's rate, today's rate has already increased. Yours was earlier, your rate for 4th was 62 yesterday, today it has become 63. So the more you delay, sir, the more the rate will increase. If you want to purchase something, confirm it quickly.",
      "text_native": "आज का rate तो बढ़ रहा है। आज का rate तो, आज का already rate बढ़ चुका है। आपका पहले था, आपका ये चार का rate कल था 62, आज हो गया 63। तो जितना delay करेंगे सर, उतना ही rate increase करेगा। अगर कुछ purchase करना है तो जल्दी confirm कीजिए।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 31,
      "speaker": "customer",
      "start_s": 66.0,
      "end_s": 68.0,
      "text_en": "Sir, it's been thirty years for me in this business, sir.",
      "text_native": "सर मेरे को thirty years हो गए सर ये धंधे में।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 32,
      "speaker": "agent",
      "start_s": 68.0,
      "end_s": 68.5,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 33,
      "speaker": "customer",
      "start_s": 68.5,
      "end_s": 75.0,
      "text_en": "Yes, we can adjust all that, but what it is now, we are thinking of company-to-company, in a JSW Shopee type model, or our MNS market,",
      "text_native": "हां, हमको वो सब हो जाता है adjust, लेकिन अभी क्या है, हम लोग company to company हम लोग क्या सोच रहे हैं, JSW Shopee type में, या MNS market है अपना,"
    },
    {
      "ucid": "21112178903232021",
      "idx": 34,
      "speaker": "agent",
      "start_s": 75.0,
      "end_s": 75.5,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 35,
      "speaker": "customer",
      "start_s": 75.5,
      "end_s": 78.0,
      "text_en": "So we want to run a brand in that type of model.",
      "text_native": "तो उस type में एक brand चलाना है हमको।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 36,
      "speaker": "agent",
      "start_s": 78.0,
      "end_s": 78.5,
      "text_en": "Okay, okay.",
      "text_native": "अच्छा अच्छा।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 37,
      "speaker": "customer",
      "start_s": 78.5,
      "end_s": 83.5,
      "text_en": "So we are applying our minds to it for that reason. As much as possible, at a higher rate, how we can establish ourselves in the market at a lower rate.",
      "text_native": "तो हम उसके लिए इसको दिमाग लगा रहे हैं। जितना हो सके उतना ज्यादा rate से, कम rate में market में हम लोग कैसे establish कर सके।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 38,
      "speaker": "customer",
      "start_s": 83.5,
      "end_s": 85.0,
      "text_en": "My quantum is approximately two tons, sir.",
      "text_native": "Quantum तो मेरे को लगभग दो ton लगता है सर।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 39,
      "speaker": "agent",
      "start_s": 85.0,
      "end_s": 91.0,
      "text_en": "In the market, to connect with the company, I can't give much benefit in the beginning because all my distributors in the market, they all say that you are spoiling the market, okay? So I can give you a benefit of two or three rupees from the second transaction. First transaction...",
      "text_native": "Market में, कंपनी से जुड़ने के लिए, starting में उतना benefit नहीं दिला सकता हूं ज्यादा because मेरे जो भी distributor market में हैं, वो सब बोलते हैं कि आप market खराब कर रहे हो, ठीक है? तो आपको मैं second transaction से benefit दिला सकता हूं दो रुपए तीन रुपए का। First transaction..."
    },
    {
      "ucid": "21112178903232021",
      "idx": 40,
      "speaker": "customer",
      "start_s": 91.0,
      "end_s": 93.0,
      "text_en": "I can't hear you, sir, I can't hear you, I can't hear you.",
      "text_native": "आवाज नहीं आ रही सर आपकी, आवाज नहीं आ रही, आवाज नहीं आ रही।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 41,
      "speaker": "agent",
      "start_s": 93.0,
      "end_s": 94.5,
      "text_en": "I am saying this, sir, can you hear me?",
      "text_native": "मैं ये बोल रहा हूं सर, आवाज आ रही है मेरी?"
    },
    {
      "ucid": "21112178903232021",
      "idx": 42,
      "speaker": "customer",
      "start_s": 94.5,
      "end_s": 95.5,
      "text_en": "Yes, I can hear you, I can hear you.",
      "text_native": "हां, आ रही है, आ रही है।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 43,
      "speaker": "agent",
      "start_s": 95.5,
      "end_s": 100.0,
      "text_en": "My distributors who are in the market, sir, I cannot break their rate and give it to you in the first transaction. I will give you a benefit in the second transaction, sir, from the second transaction.",
      "text_native": "मेरे जो distributor market में हैं सर, तो उनका rate तोड़ के मैं आपको नहीं दे सकता हूं first transaction में। Second transaction में आपको benefit करा दूंगा सर, second transaction से।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 44,
      "speaker": "customer",
      "start_s": 100.0,
      "end_s": 101.5,
      "text_en": "Okay, in the second transaction, okay.",
      "text_native": "अच्छा, second transaction में, okay."
    },
    {
      "ucid": "21112178903232021",
      "idx": 45,
      "speaker": "agent",
      "start_s": 101.5,
      "end_s": 108.5,
      "text_en": "Yes, yes, yes. In the first transaction, what actually happens is, my distributor, he takes 5000 tons, 10000 tons a month, okay, from me. Then if you need 10-20 tons, I can't give it at his rate, right sir? So for that...",
      "text_native": "जी जी जी। First transaction में actually क्या होता है, जो मेरा जो मेरा distributor होता है, वो महीने का लेता है पांच हजार ton, दस हजार ton लेता है, ठीक है, मेरे से। अगर फिर आपको दस बीस ton चाहिए तो उसके rate में नहीं दे सकते ना सर वो चीज। तो उसके लिए..."
    },
    {
      "ucid": "21112178903232021",
      "idx": 46,
      "speaker": "customer",
      "start_s": 108.5,
      "end_s": 111.5,
      "text_en": "Sir, the thing is, we also, we also need at least three hundred, three hundred and fifty, four hundred tons monthly.",
      "text_native": "सर कैसा है, हम भी, हमको भी लगता है सर कम से कम तीन सौ, साढ़े तीन सौ, चार सौ ton लगता है monthly."
    },
    {
      "ucid": "21112178903232021",
      "idx": 47,
      "speaker": "agent",
      "start_s": 111.5,
      "end_s": 118.0,
      "text_en": "Just join the platform once. Once you join my platform, after that, whatever is the best possible from my end, okay, I will get you that benefit. Are you understanding? So in the first transaction, we are not able to provide that much benefit. Basically this is the problem.",
      "text_native": "एक बार platform से आप जुड़ जाइए। एक बार आप मेरे platform से जुड़ जाइए, उसके बाद जो भी मतलब best हो पाएगा मेरे end से, ठीक है, तो मैं वो आपको benefit करा दूंगा। समझ रहे हैं ना आप? तो first transaction में हम लोग उतना benefit नहीं दिला पाते हैं। Basically ये problem है।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 48,
      "speaker": "customer",
      "start_s": 118.0,
      "end_s": 121.0,
      "text_en": "Okay then, it's fine. My transaction is for 10 tons anyway. I won't have any problem with that.",
      "text_native": "Okay ना, ठीक है ना। मेरा वैसे भी दस ton का transaction है। मेरे को कोई problem नहीं आएगा उसमें।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 49,
      "speaker": "agent",
      "start_s": 121.0,
      "end_s": 122.5,
      "text_en": "Where is your delivery? Delivery address?",
      "text_native": "आपका delivery कहां पे है? Delivery address?"
    },
    {
      "ucid": "21112178903232021",
      "idx": 50,
      "speaker": "customer",
      "start_s": 122.5,
      "end_s": 124.5,
      "text_en": "This is in Aurangabad, our Chikalthana MIDC.",
      "text_native": "ये औरंगाबाद में अपना चिकलठाना MIDC."
    },
    {
      "ucid": "21112178903232021",
      "idx": 51,
      "speaker": "agent",
      "start_s": 124.5,
      "end_s": 129.0,
      "text_en": "Aurangabad. Okay, okay. My material will go from Taloja. From Taloja to Aurangabad will be a bit of a long distance, sir.",
      "text_native": "औरंगाबाद। अच्छा अच्छा। मेरा material जाएगा तलोजा से। तलोजा से औरंगाबाद थोड़ा ज्यादा distance हो जाएगा सर।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 52,
      "speaker": "customer",
      "start_s": 129.0,
      "end_s": 130.0,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 53,
      "speaker": "agent",
      "start_s": 130.0,
      "end_s": 132.5,
      "text_en": "Yes, yes, yes. But it's okay, I will try to give the best.",
      "text_native": "जी जी हां। But ठीक है, मैं try करता हूं best देने का।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 54,
      "speaker": "customer",
      "start_s": 132.5,
      "end_s": 133.5,
      "text_en": "Will do, okay.",
      "text_native": "चलेगा, ठीक है।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 55,
      "speaker": "agent",
      "start_s": 133.5,
      "end_s": 134.5,
      "text_en": "What is your quantity in tons?",
      "text_native": "Quantity कितना ton की है आपको?"
    },
    {
      "ucid": "21112178903232021",
      "idx": 56,
      "speaker": "customer",
      "start_s": 134.5,
      "end_s": 136.5,
      "text_en": "This one I have put for 10 tons for now.",
      "text_native": "ये अभी तो दस ton की मैंने डाला है अभी।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 57,
      "speaker": "agent",
      "start_s": 136.5,
      "end_s": 139.5,
      "text_en": "10 tons Aurangabad. So the freight will be high. Okay, let me check once, okay?",
      "text_native": "दस ton औरंगाबाद। तो freight ज्यादा लगेगा। ठीक है, मैं एक बार check कर लेता हूं, ठीक है?"
    },
    {
      "ucid": "21112178903232021",
      "idx": 58,
      "speaker": "customer",
      "start_s": 139.5,
      "end_s": 142.5,
      "text_en": "Yes, yes. What you have is, you give from the JSW direct company platform, right?",
      "text_native": "हां हां। आपका क्या है, JSW direct कंपनी से platform पे देते हैं ना आप?"
    },
    {
      "ucid": "21112178903232021",
      "idx": 59,
      "speaker": "agent",
      "start_s": 142.5,
      "end_s": 146.5,
      "text_en": "We give directly from the company, meaning if you think of the distributor rate, I cannot give you that rate in the first transaction. Second transaction...",
      "text_native": "कंपनी से देते हैं direct, मतलब अगर आप सोचेंगे distributor rate, उतना मैं rate आपको नहीं दे सकता हूं first transaction में। Second transaction..."
    },
    {
      "ucid": "21112178903232021",
      "idx": 60,
      "speaker": "customer",
      "start_s": 146.5,
      "end_s": 149.0,
      "text_en": "No, it's okay. First, my first transaction with you will be finalized today or tomorrow, you can say.",
      "text_native": "नहीं ठीक है ना, first, first transaction मेरा आपका आज कल ही final हो जाएगा, समझ लो।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 61,
      "speaker": "customer",
      "start_s": 149.0,
      "end_s": 150.5,
      "text_en": "Yes, final... I'll put the second transaction for you the day after tomorrow.",
      "text_native": "हां, final... second transaction मैं परसों डाल देता हूं आपको।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 62,
      "speaker": "agent",
      "start_s": 150.5,
      "end_s": 155.0,
      "text_en": "Yes, absolutely, absolutely, that will work. From the second transaction, I will get you a benefit of 2 or 3 rupees.",
      "text_native": "हां, बिल्कुल बिल्कुल, चलेगा। Second transaction से दो रुपए तीन रुपए benefit करा दूंगा मैं।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 63,
      "speaker": "customer",
      "start_s": 155.0,
      "end_s": 162.0,
      "text_en": "Yes, that's what I need. I, look sir, what should I tell you. My, right now if you see, JSW's material, in my factory itself there is about 50 tons of material lying around, of the Indradhanush brand.",
      "text_native": "हां, वही तो चाहिए मुझे। मैं, देखो सर, मैं क्या बोलूं आपको। मेरा, मेरा अभी अगर देखा जाए, JSW का material, तो मेरे factory में ही लगभग अभी 50 ton माल पड़ा हुआ है, इंद्रधनुष brand का।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 64,
      "speaker": "agent",
      "start_s": 162.0,
      "end_s": 163.0,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178903232021",
      "idx": 65,
      "speaker": "customer",
      "start_s": 163.0,
      "end_s": 163.5,
      "text_en": "Yes sir, listen.",
      "text_native": "हां सर सुनिए।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 66,
      "speaker": "customer",
      "start_s": 163.5,
      "end_s": 167.0,
      "text_en": "In my factory itself, 50 tons of your Indradhanush brand material is lying around, of 5-0.",
      "text_native": "मेरे factory में ही 50 ton माल पड़ा हुआ है इंद्रधनुष brand का आपका, 5-0 का।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 67,
      "speaker": "agent",
      "start_s": 167.0,
      "end_s": 174.0,
      "text_en": "No, no, it must be there, I agree, but it's possible that if I give today's rate, if I give today's rate that I get now, then if today's rate is increasing, then I'll give it, and you'll say sir, you are giving it at an increased rate. I won't even comment on this, whatever rate is going on in the market, sir, right now the rate of zinc has increased, okay, in the market the rate of zinc and coating has increased.",
      "text_native": "नहीं नहीं, पड़ा होगा मैं मानता हूं, मगर हो सकता है अगर मैं आज का rate, अगर मैं आज का rate दूंगा अभी जो आता है मेरे को, तो फिर अगर आप आज का rate बढ़ रहा है तो फिर मैं दूंगा, बोलेंगे सर आप बढ़ा हुआ rate पे दे रहे हैं। मैं ये भी comment नहीं करूंगा, जो market में rate चल रहा है सर, अभी zinc का rate बढ़ गया, ठीक है, market में zinc का और coating का rate बढ़ गया।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 68,
      "speaker": "customer",
      "start_s": 174.0,
      "end_s": 179.0,
      "text_en": "Look sir, what I am trying to say to you is, your other Aurangabad distributors, if you keep me at par with them, I will do my business of four hundred to five hundred tons with you.",
      "text_native": "देखिए सर, मेरा ये बोलना आ रहा है आपको, आपको दूसरे जो औरंगाबाद distributor है, मुझे उनके बराबर का अगर आप रखते हैं, चार सौ पांच सौ ton तक मैं अपना काम कर लूंगा आपके साथ में।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 69,
      "speaker": "agent",
      "start_s": 179.0,
      "end_s": 183.5,
      "text_en": "Sir, we don't care about tonnage, it's better if you join the platform, we don't care about tonnage. You join my platform, I will get you the benefit, sir.",
      "text_native": "सर, मेरा tonnage से हम लोग मतलब, अगर आप platform से जुड़ना better है, tonnage से मतलब ही नहीं करते। आप मेरे platform से जुड़ जाइए, मैं आपको benefit करा दूंगा सर।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 70,
      "speaker": "agent",
      "start_s": 183.5,
      "end_s": 189.0,
      "text_en": "Basically, our thing is that we onboard the customer for the first time. And many customers tell me in the first time, sir, give me your distributor's rate. We can't give that rate, sir, basically. From the second transaction, I will get you the benefit.",
      "text_native": "Basically हमारा ये है कि हम लोग customer को onboard करते हैं first time। और बहुत customer बोलता है मुझे first time में सर, जो आपका distributor वो rate दो। वो rate नहीं दे पाते हैं सर basically। Second transaction से मैं benefit करा दूंगा।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 71,
      "speaker": "customer",
      "start_s": 189.0,
      "end_s": 190.5,
      "text_en": "Okay, okay. That will work fine for me.",
      "text_native": "ठीक है, ठीक है। वो सही चलेगा मुझे।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 72,
      "speaker": "agent",
      "start_s": 190.5,
      "end_s": 194.0,
      "text_en": "That's the thing. Sometimes I am in Gujarat now... If you take from Taloja, our... what we have in Taloja, is it from the warehouse, what is it?",
      "text_native": "वो चीज है। कभी कभी मैं अभी गुजरात में... आप तलोजा से लेते तो अपना, अपना जो है, तलोजा में क्या, warehouse से है, क्या है?"
    },
    {
      "ucid": "21112178903232021",
      "idx": 73,
      "speaker": "agent",
      "start_s": 194.0,
      "end_s": 199.0,
      "text_en": "I have my own warehouse in Taloja. In Taloja, in Chakan. In Ahmedabad, in Kaswada, in Kanbha.",
      "text_native": "Warehouse है मेरा तलोजा में खुद का। तलोजा में, चाकन में है। अहमदाबाद में कसवाड़ा में है, कान्भा में है।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 74,
      "speaker": "customer",
      "start_s": 199.0,
      "end_s": 202.0,
      "text_en": "Then check from Chakan. Chakan will be closer for me. I am in Chakan tomorrow.",
      "text_native": "तो फिर चाकन से देखिए ना। चाकन से तो मेरे को नजदीक पड़ेगा। कल मैं चाकन में हूं।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 75,
      "speaker": "agent",
      "start_s": 202.0,
      "end_s": 205.0,
      "text_en": "No, no, not in Chakan, this material of mine... in Chakan, my HR CR mostly comes. My... from Taloja...",
      "text_native": "नहीं नहीं, चाकन में नहीं, मेरा ये material चाकन में मेरा HR CR आता है mostly। मेरा तलोजा से..."
    },
    {
      "ucid": "21112178903232021",
      "idx": 76,
      "speaker": "customer",
      "start_s": 205.0,
      "end_s": 208.5,
      "text_en": "Oh HR CR, okay okay fine. I am getting a CTL line installed, in approximately one month.",
      "text_native": "अच्छा HR CR, okay okay ठीक है। मेरे पास में अभी CTL बैठ रहा है, approximately एक महीने में।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 77,
      "speaker": "agent",
      "start_s": 208.5,
      "end_s": 212.0,
      "text_en": "If you go to Chakan, let me know, I'll give you a good rate in an hour or so, at today's rate in four hours.",
      "text_native": "चाकन में जाइए तो बताइए ना, अभी एक-आध घंटे में अच्छा rate दे दूंगा आपको अभी, आज के rate पे चार घंटे में।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 78,
      "speaker": "customer",
      "start_s": 212.0,
      "end_s": 214.0,
      "text_en": "No, no, that's what I'm saying, my factory work is ongoing right now. Hello?",
      "text_native": "नहीं नहीं, मैं वही बोल रहा हूं, मेरा काम चालू है अभी factory का। Hello?"
    },
    {
      "ucid": "21112178903232021",
      "idx": 79,
      "speaker": "agent",
      "start_s": 214.0,
      "end_s": 214.5,
      "text_en": "Yes yes yes.",
      "text_native": "जी जी जी।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 80,
      "speaker": "customer",
      "start_s": 214.5,
      "end_s": 216.0,
      "text_en": "Yes, yes. My CR HR factory work is ongoing.",
      "text_native": "जी जी। मेरा CR HR का factory का काम चालू है।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 81,
      "speaker": "agent",
      "start_s": 216.0,
      "end_s": 216.5,
      "text_en": "Okay okay.",
      "text_native": "अच्छा अच्छा।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 82,
      "speaker": "customer",
      "start_s": 216.5,
      "end_s": 221.0,
      "text_en": "Yes, for me, if you can give me a coil directly from the plant, that is my benefit. If I get that, I will take a thousand tons from you.",
      "text_native": "मुझे हां, direct plant से मेरे को आप अगर coil दे सके, तो वो मेरा benefit है। वो अगर मिलता है, तो मैं हजार ton आपसे ले लूंगा।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 83,
      "speaker": "agent",
      "start_s": 221.0,
      "end_s": 224.5,
      "text_en": "I will give it. It should be manufacturing, GST's, GST should be manufacturing, GST.",
      "text_native": "दे दूंगा। Manufacturing होना चाहिए, GST का, GST manufacturing होना चाहिए, GST।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 84,
      "speaker": "customer",
      "start_s": 224.5,
      "end_s": 225.5,
      "text_en": "Trading's, what I have is,",
      "text_native": "Trading का, मेरा जो है,"
    },
    {
      "ucid": "21112178903232021",
      "idx": 85,
      "speaker": "agent",
      "start_s": 225.5,
      "end_s": 226.0,
      "text_en": "It should be a manufacturing GST.",
      "text_native": "Manufacturing GST होना चाहिए।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 86,
      "speaker": "customer",
      "start_s": 226.0,
      "end_s": 231.0,
      "text_en": "Mine comes under 'udyog' (industry). My factory is in 'udyog'. My name itself has Kohinoor Patra Udyog (Kohinoor Sheet Industry) after it.",
      "text_native": "मेरा जो है, उद्योग में आता है। मेरा factory जो है तो उद्योग में है। मेरा नाम के आगे ही कोइनूर पतरा उद्योग है।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 87,
      "speaker": "agent",
      "start_s": 231.0,
      "end_s": 231.5,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 88,
      "speaker": "customer",
      "start_s": 231.5,
      "end_s": 235.5,
      "text_en": "Yes, and we work more in industries, meaning we have manufacturing from here.",
      "text_native": "हां, और हम industries में काम ज्यादा करते हैं, मतलब हमारे पास में यहां से manufacturing है।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 89,
      "speaker": "agent",
      "start_s": 235.5,
      "end_s": 236.0,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 90,
      "speaker": "customer",
      "start_s": 236.0,
      "end_s": 240.0,
      "text_en": "Yes, so what I'm saying to you is, if CR HR is possible, and this is possible, then you can take it in writing from me for a thousand tons.",
      "text_native": "हां, तो मेरा बोलना ये है आपसे, अगर CR HR होता है, और ये होता है, तो एक हजार ton आप मेरे से लिख के ले लेना।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 91,
      "speaker": "agent",
      "start_s": 240.0,
      "end_s": 244.5,
      "text_en": "No, no, I will get it done for you from the plant. If you want to start something with HR now, take HR, I will get you the best rate for HR. Then I will do its second order. HR 8x4's...",
      "text_native": "नहीं नहीं, मैं आपको plant से करा दूंगा। अभी अगर कुछ start करना है HR का, HR में ले लीजिए, मैं आपको best rate दिला देता हूं HR। फिर इसका मैं second order से करूंगा। HR 8*4 का..."
    },
    {
      "ucid": "21112178903232021",
      "idx": 92,
      "speaker": "customer",
      "start_s": 244.5,
      "end_s": 248.0,
      "text_en": "No, no, it's okay. By then, this first order of yours will also be done. I'm telling you, because my factory's establishment is ongoing right now.",
      "text_native": "नहीं नहीं, ठीक है ना। जब तक मेरा ये आपका first order तो ये भी हो जाता है। बता रहा हूं ना आपको, क्यों तो मेरा अभी factory का establishment चालू है।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 93,
      "speaker": "agent",
      "start_s": 248.0,
      "end_s": 253.0,
      "text_en": "Right now, sir, I am telling you the rate for HR. If you want to start with the HR rate, take 10 tons in Chakan, I will also show you the material if you are in Chakan.",
      "text_native": "अभी सर मैं HR का rate बता रहा हूं, HR का rate अगर start करना है दस ton ले लो आप चाकन में, मैं आपको दिखवा भी दूंगा material अगर आप चाकन में हैं तो।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 94,
      "speaker": "customer",
      "start_s": 253.0,
      "end_s": 255.0,
      "text_en": "I am coming to Chakan tomorrow, sir, coming tomorrow, coming tomorrow.",
      "text_native": "चाकन में कल आ रहा हूं सर, कल आ रहा हूं, कल आ रहा हूं।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 95,
      "speaker": "agent",
      "start_s": 255.0,
      "end_s": 259.0,
      "text_en": "Okay. So I, I sit in Mumbai, not in Chakan, I sit in the Mumbai head office, okay? So if you want to order HR, I have HR ready material available. 63, the rate is 63, 63 100. Yesterday's rate was 62. Are you understanding?",
      "text_native": "अच्छा। तो मैं, मैं मुंबई बैठता हूं, मैं चाकन में नहीं, मैं मुंबई बैठता हूं head office, ठीक है? तो अगर आपको HR order करना है तो HR ready material available है मेरे पास। 63, 63 का rate है, 63 100। कल का rate था 62। समझ रहे हैं?"
    },
    {
      "ucid": "21112178903232021",
      "idx": 96,
      "speaker": "customer",
      "start_s": 259.0,
      "end_s": 260.0,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 97,
      "speaker": "agent",
      "start_s": 260.0,
      "end_s": 262.0,
      "text_en": "The rate has increased today. Yesterday's rate was 62 for HR.",
      "text_native": "आज rate बढ़ गया। कल का rate था 62 HR का।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 98,
      "speaker": "customer",
      "start_s": 262.0,
      "end_s": 266.0,
      "text_en": "Okay, what we'll do now is, we'll do the first deal for this color-coated JSW, in our Indradhanush. Make one blue color.",
      "text_native": "ठीक है, अभी अपन क्या करेंगे, पहला deal तो कर लेंगे इसकी color coated की JSW की, अपने इंद्रधनुष में। एक blue color कर देना है।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 99,
      "speaker": "agent",
      "start_s": 266.0,
      "end_s": 267.5,
      "text_en": "Should I give you in sheet or coil?",
      "text_native": "Sheet में या coil दूं आपको?"
    },
    {
      "ucid": "21112178903232021",
      "idx": 100,
      "speaker": "customer",
      "start_s": 267.5,
      "end_s": 272.5,
      "text_en": "Don't give sheets right now, because my sheet work has not started yet. My, I need coil. There's no point in taking sheets, I will make my own sheets.",
      "text_native": "Sheet अभी मत दीजिए, क्यों तो मेरा sheet का काम अभी चालू हूं नहीं है। मेरा अभी, coil चाहिए मुझे। मैं sheet लेके कुछ फायदा नहीं, मैं तो sheet बनाऊंगा अपना।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 101,
      "speaker": "agent",
      "start_s": 272.5,
      "end_s": 273.5,
      "text_en": "I can give Indradhanush coil.",
      "text_native": "मैं coil दे सकता हूं इंद्रधनुष का।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 102,
      "speaker": "customer",
      "start_s": 273.5,
      "end_s": 274.5,
      "text_en": "Yes yes yes yes yes.",
      "text_native": "जी जी जी जी जी।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 103,
      "speaker": "customer",
      "start_s": 274.5,
      "end_s": 278.5,
      "text_en": "This, you... Geeta Industries of Taloja, after that,",
      "text_native": "ये आप गीता Industries तलोजा की, उसके बाद में,"
    },
    {
      "ucid": "21112178903232021",
      "idx": 104,
      "speaker": "agent",
      "start_s": 278.5,
      "end_s": 281.0,
      "text_en": "These are all my distributors. I know Geeta, Arihant, I know all of them.",
      "text_native": "ये सब मेरा distributor है। मैं जानता हूं गीता, अरिहंत, सब जानता हूं मैं।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 105,
      "speaker": "customer",
      "start_s": 281.0,
      "end_s": 283.5,
      "text_en": "Yes, yes, yes, yes. So I have bought their machine only. I have bought their machine only.",
      "text_native": "हां हां हां हां। तो इनकी ही machine मैंने ली है। इनकी ही machine मैंने ली है।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 106,
      "speaker": "agent",
      "start_s": 283.5,
      "end_s": 284.0,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 107,
      "speaker": "agent",
      "start_s": 284.0,
      "end_s": 287.5,
      "text_en": "All these, all these are my distributors. Geeta, Arihant, all these from Daman are my distributors only.",
      "text_native": "ये सब, ये सब मेरा distributor है। गीता, अरिहंत, ये सब दामन से सब मेरा ही distributor है।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 108,
      "speaker": "customer",
      "start_s": 287.5,
      "end_s": 294.0,
      "text_en": "Okay. So I need this one, one platform from you. Okay, you are not able to do the first deal, fine. But when our second deal happens, then from the plant to me here...",
      "text_native": "अच्छा। तो मेरे को आपसे यही एक, एक platform चाहिए। ठीक है, first deal आप नहीं कर पा रहे, ठीक है। लेकिन second जब deal होगी अपनी, तो मुझे plant से मेरे पास में यहां पे..."
    },
    {
      "ucid": "21112178903232021",
      "idx": 109,
      "speaker": "agent",
      "start_s": 294.0,
      "end_s": 300.0,
      "text_en": "I will get you material directly from the plant and that doesn't even have transportation cost. The rate you get from the plant, you get a direct delivered rate. You will easily get a benefit of 3 or 4 rupees, whether it's wire rod or TMT.",
      "text_native": "मैं आपको plant से direct material दिलाऊंगा और वो transportation नहीं लगता भी नहीं है। Plant से जो rate मिलता है ना, direct मिलता है delivered rate। आपको तीन रुपए चार रुपए आराम से benefit मिलेगा, चाहे wire rod हो या TMT हो।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 110,
      "speaker": "customer",
      "start_s": 300.0,
      "end_s": 301.0,
      "text_en": "Correct, correct, correct.",
      "text_native": "बराबर, बराबर, बराबर।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 111,
      "speaker": "agent",
      "start_s": 301.0,
      "end_s": 303.0,
      "text_en": "Okay? Your quantity should be 40 tons, okay? The minimum order should be 40 tons for the plant.",
      "text_native": "ठीक है ना? आपको quantity होना चाहिए आपको 40 tons, ठीक है? Minimum order होना चाहिए 40 tons plant के लिए।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 112,
      "speaker": "customer",
      "start_s": 303.0,
      "end_s": 305.0,
      "text_en": "What will it take for 40 tons, sir? Eight coils will be needed.",
      "text_native": "40 ton के लिए क्या लगेगा सर? आठ coil लगेंगी।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 113,
      "speaker": "agent",
      "start_s": 305.0,
      "end_s": 306.5,
      "text_en": "Yes, eight coils.",
      "text_native": "हां, आठ coil।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 114,
      "speaker": "customer",
      "start_s": 306.5,
      "end_s": 307.5,
      "text_en": "It can be done in eight coils.",
      "text_native": "आठ coil में तो हो जाता है।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 115,
      "speaker": "agent",
      "start_s": 307.5,
      "end_s": 308.0,
      "text_en": "Hmm, correct.",
      "text_native": "हम्म, बराबर।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 116,
      "speaker": "customer",
      "start_s": 308.0,
      "end_s": 311.0,
      "text_en": "What more will it take, you tell me. I need at least five-six coils, daily.",
      "text_native": "उससे ज्यादा क्या लगेगा आप बोलो ना। मेरे को लगता ही कम से कम पांच छह coil है, रोज के।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 117,
      "speaker": "agent",
      "start_s": 311.0,
      "end_s": 311.5,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 118,
      "speaker": "agent",
      "start_s": 311.5,
      "end_s": 312.5,
      "text_en": "That's right, that's right.",
      "text_native": "सही बात है, सही बात है।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 119,
      "speaker": "customer",
      "start_s": 312.5,
      "end_s": 315.5,
      "text_en": "I am telling you, my target is 350 tons. We take around 300, 350.",
      "text_native": "मैं आपसे बोल रहा हूं साढ़े तीन सौ ton का मेरा target रहता है। तीन सौ, साढ़े तीन सौ के आस पास हम लेते हैं।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 120,
      "speaker": "agent",
      "start_s": 315.5,
      "end_s": 319.5,
      "text_en": "You start now, sir, okay? Don't look at the money. It might be a little more or less, just start. I will...",
      "text_native": "आप start कीजिए सर अभी, ठीक है? पैसा मत देखिए। थोड़ा बहुत कम बेसी लगे, start कीजिए। मैं आपके..."
    },
    {
      "ucid": "21112178903232021",
      "idx": 121,
      "speaker": "customer",
      "start_s": 319.5,
      "end_s": 324.0,
      "text_en": "No, no, I will, I will put it today itself, today I will rate, you, I will put it for you today. But in the second one, as I have told you, you will have to fulfill that commitment, sir.",
      "text_native": "नहीं नहीं, मैं आपको आज ही, आज ही डाल देता हूं, आज मैं rate, आप, मैं आपको आज डाल देता हूं। लेकिन second में आपको जैसा बोला है, वो आपको उतना commitment पूरा करना पड़ेगा सर।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 122,
      "speaker": "agent",
      "start_s": 324.0,
      "end_s": 331.5,
      "text_en": "I will do it, I will place it directly from the plant. It also takes some lead time in the plant, I am telling you. If you place an order in the plant, sir, you have to give 20% advance, the remaining 80% before material dispatch and it also takes a lead time of 15 days, sir, okay? You will get the material made in 15 days in this plant now. It's not like I can't give it immediately from the plant. A lead time of 15 days...",
      "text_native": "करूंगा, plant से मैं सीधा लगा दूंगा। थोड़ा plant में lead time भी लगता है, मैं बता दे रहा हूं। Plant में अगर आप order लगाएंगे ना सर, तो आपको 20% advance देना पड़ता है, बाकी 80% before material dispatch और 15 days का lead time भी लगता है सर, ठीक है? 15 days में material बन के मिलेगा आपको अभी ये plant में। ऐसा नहीं कि plant में तुरंत नहीं दे सकता हूं। 15 days का lead time..."
    },
    {
      "ucid": "21112178903232021",
      "idx": 123,
      "speaker": "customer",
      "start_s": 331.5,
      "end_s": 335.5,
      "text_en": "You have to see from your end, sir. Sir, you have to see that from your end. I will give you the order, you have told me that the material is available there, so I will immediately place the order for you.",
      "text_native": "आपके end से देखना है सर, सर वो आपको आपके end से देखना है। मैं आपको order दूंगा, आपने मेरे को बोला है कि भाई वहां पे है material available, तो मैं तुरंत order डाल दूंगा आपको।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 124,
      "speaker": "agent",
      "start_s": 335.5,
      "end_s": 341.5,
      "text_en": "Yes, yes, yes. Otherwise, otherwise I will get the material made and give it. Whatever order is placed in the plant, according to that order...",
      "text_native": "जी जी जी। नहीं तो, नहीं तो मैं material बना के दूंगा। Plant में जितना order लगता है ना, वो order के हिसाब से..."
    },
    {
      "ucid": "21112178903232021",
      "idx": 125,
      "speaker": "customer",
      "start_s": 341.5,
      "end_s": 346.0,
      "text_en": "No, we can adjust that, sir. In that, if you have more 5-0 lying in white, we will take white. Or if more blue is lying, we will take that. We will adjust it, there is no issue with that.",
      "text_native": "नहीं वो आगे पीछे कर सकते हैं सर। उसमें अगर आपके पास में अगर 5-0 ज्यादा पड़ा है white में, तो white ले लेंगे। या blue ज्यादा पड़ा है, तो वो ले लेंगे। Adjust कर लेंगे उसको, उसको कोई issue नहीं है।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 126,
      "speaker": "customer",
      "start_s": 346.0,
      "end_s": 349.5,
      "text_en": "I just want to say that, you know, the development of trust between you and me is important.",
      "text_native": "ये बस बोलना ये है कि कैसा है, आपके मेरा trust development जरूरी है।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 127,
      "speaker": "agent",
      "start_s": 349.5,
      "end_s": 350.5,
      "text_en": "Yes, yes, yes, yes. That's right.",
      "text_native": "जी जी जी जी। सही बात है।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 128,
      "speaker": "customer",
      "start_s": 350.5,
      "end_s": 352.5,
      "text_en": "Until you trust me, I cannot trust you, sir.",
      "text_native": "जब तक के आप मुझपे भरोसा नहीं करेंगे, मैं आप पे भरोसा नहीं कर सकता सर।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 129,
      "speaker": "agent",
      "start_s": 352.5,
      "end_s": 354.0,
      "text_en": "That's right, correct, correct, right. Because sir, this trust...",
      "text_native": "सही बात है, बराबर बराबर, right। Because सर ये trust..."
    },
    {
      "ucid": "21112178903232021",
      "idx": 130,
      "speaker": "customer",
      "start_s": 354.0,
      "end_s": 359.5,
      "text_en": "We have also suffered many setbacks before, right? So that's why for us, it's like, a little bit, we have come here from trading. Yes.",
      "text_native": "हम लोगों ने पहले भी काफी झटके खाए हुए हैं ना, तो इसलिए हम लोगों का कैसा है, थोड़ा सा, trading से हम इधर आए हुए हैं। हां।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 131,
      "speaker": "agent",
      "start_s": 359.5,
      "end_s": 400.5,
      "text_en": "I understand, I understand.",
      "text_native": "समझ रहा हूं, समझ रहा हूं।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 132,
      "speaker": "customer",
      "start_s": 400.5,
      "end_s": 401.0,
      "text_en": "Yes, yes.",
      "text_native": "जी जी।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 133,
      "speaker": "agent",
      "start_s": 401.0,
      "end_s": 404.0,
      "text_en": "You give me the best possible rate, I will give you... Now how many coils do you need? Should I give two coils or three coils?",
      "text_native": "आप मेरे को best possible rate दे दो, मैं आपको... अब कितना coil चाहिए आपको? दो coil दे दूं कि तीन coil?"
    },
    {
      "ucid": "21112178903232021",
      "idx": 134,
      "speaker": "customer",
      "start_s": 404.0,
      "end_s": 406.0,
      "text_en": "Give two coils for now. Give two coils, no problem.",
      "text_native": "अभी दो coil दे दो। दो coil दे दो, कोई मसला नहीं।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 135,
      "speaker": "agent",
      "start_s": 406.0,
      "end_s": 409.0,
      "text_en": "Two coils, 1200... which color, off-white or sky blue? Generally which color do you need?",
      "text_native": "दो coil, 1200... color कौन सा, off-white या sky blue? Generally कौन सा color चाहिए आपको?"
    },
    {
      "ucid": "21112178903232021",
      "idx": 136,
      "speaker": "customer",
      "start_s": 409.0,
      "end_s": 412.5,
      "text_en": "Put blue, put white, or else put Turkish blue, no problem for you. Whatever you need, put it according to you, any color.",
      "text_native": "Blue डाल दो, white डाल दो, या फिर Turkish blue डाल दो, आपको कोई मसला नहीं। जो चाहिए आपको, आपके हिसाब से डाल दो, कोई भी color।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 137,
      "speaker": "agent",
      "start_s": 412.5,
      "end_s": 415.5,
      "text_en": "Coating 120... whatever you say, I'll get off-white done, okay?",
      "text_native": "Coating 120... जो बोलिए, off-white करा दे रहा हूं, ठीक है?"
    },
    {
      "ucid": "21112178903232021",
      "idx": 138,
      "speaker": "agent",
      "start_s": 415.5,
      "end_s": 418.0,
      "text_en": "Okay, I have no problem. Whatever you need, I have it, everything is available.",
      "text_native": "ठीक है ना, मेरे को कोई दिक्कत नहीं। जो आपको चाहिए वो है मेरे पास, सारा available है।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 139,
      "speaker": "agent",
      "start_s": 418.0,
      "end_s": 422.5,
      "text_en": "From the second order, I will give you 40 tons of material directly, the lead time is 15 days, made from the plant, okay?",
      "text_native": "Second order से आपको 40 ton का material दूंगा सीधा, lead time है 15 days का, plant से बना के, ठीक है?"
    },
    {
      "ucid": "21112178903232021",
      "idx": 140,
      "speaker": "customer",
      "start_s": 422.5,
      "end_s": 428.0,
      "text_en": "Okay. That, you just see this much, if you say to make it from the plant, then whatever material is available with you in the plant, just tell me, we will work with that only, but we will work immediately.",
      "text_native": "ठीक है ना। वो, वो आप सिर्फ इतना देख लीजिए, plant से बनाने का अगर बोले तो आपके पास में plant में जो material available है, मुझे बता दीजिए, मैं उसी में से ही काम करेंगे, लेकिन immediate काम करेंगे।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 141,
      "speaker": "agent",
      "start_s": 428.0,
      "end_s": 431.0,
      "text_en": "Yes. I am mailing you the bank details right now, okay? I am mailing the bank details.",
      "text_native": "जी। अभी मैं आपको bank detail mail कर दे रहा हूं, ठीक है? Bank detail mail कर दे रहा हूं।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 142,
      "speaker": "customer",
      "start_s": 431.0,
      "end_s": 433.5,
      "text_en": "Will do. Do you need a reference? Mine is Syed Azhar.",
      "text_native": "चलेगा। आपको चाहिए reference? मेरा सैयद अजहर।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 143,
      "speaker": "agent",
      "start_s": 433.5,
      "end_s": 434.5,
      "text_en": "Tell me. My name is Abdul Ansari.",
      "text_native": "बताइए। मेरा नाम है अब्दुल अंसारी।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 144,
      "speaker": "customer",
      "start_s": 434.5,
      "end_s": 437.0,
      "text_en": "Mr. Ansari. You are a man of our own community, tell me. Why would I cheat you.",
      "text_native": "अंसारी साहब। आप अपने कौम के ही आदमी हैं, बताइए। आपको काहे मैं ठगूंगा।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 145,
      "speaker": "agent",
      "start_s": 437.0,
      "end_s": 439.5,
      "text_en": "Oh, you are a brother, with you I, I will first meet you in the office, in BKC.",
      "text_native": "अरे, आप भाई हैं, आपसे मैं, आपसे मैं पहले मिलूंगा office में, BKC में।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 146,
      "speaker": "customer",
      "start_s": 439.5,
      "end_s": 440.0,
      "text_en": "Okay okay.",
      "text_native": "अच्छा अच्छा।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 147,
      "speaker": "agent",
      "start_s": 440.0,
      "end_s": 446.0,
      "text_en": "Sometime, you do big work, right, that's why I, any big work you do, yes yes, so you take this work, take this order from me. And if you ever have to take a big order, say 400 tons, 500 tons, 1000 tons, okay, then first go and visit. First, you should go and meet. Like we are talking to you from here, okay,",
      "text_native": "कभी, आप बड़ा काम करते हैं ना, इसलिए मैं, कोई भी आप बड़ा काम करते हैं ना कोई भी, हां हां, तो ये काम आप ले लीजिए, ये order आप मेरे से ले लीजिए। और कभी अगर बड़ा आपको order लेना है, मान लीजिए 400 ton, 500 ton, 1000 ton, ठीक है, तो पहले जाके visit किया कीजिए। पहले जाके मतलब मिलना चाहिए। जैसे हम यहां से आपसे बात कर रहे हैं, ठीक है,"
    },
    {
      "ucid": "21112178903232021",
      "idx": 148,
      "speaker": "customer",
      "start_s": 446.0,
      "end_s": 449.0,
      "text_en": "You, sir, it's not possible for me, Mr. Ansari. It's not possible for me.",
      "text_native": "आप, सर मेरे से नहीं possible होता, अंसारी साहब। मेरे से possible नहीं होता।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 149,
      "speaker": "agent",
      "start_s": 449.0,
      "end_s": 452.0,
      "text_en": "You feel that 400 tons, 500 tons quantity is a lot for you, okay? Of lakhs...",
      "text_native": "आपको लगता है ना कि 400 ton, 500 ton quantity आपका बहुत ज्यादा होता है, ठीक है? लाखों का..."
    },
    {
      "ucid": "21112178903232021",
      "idx": 150,
      "speaker": "customer",
      "start_s": 452.0,
      "end_s": 454.5,
      "text_en": "Okay, do you know this Mujahid, sir? He is in Chakan itself, by the name of Ittefaq Karyalaya.",
      "text_native": "अच्छा आप ये मुजाहिद को पहचानते हैं क्या सर? अपना चाकन में ही है, इत्तेफाक कार्यालय नाम से है।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 151,
      "speaker": "agent",
      "start_s": 454.5,
      "end_s": 455.0,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 152,
      "speaker": "customer",
      "start_s": 455.0,
      "end_s": 457.0,
      "text_en": "So I am going to his place tomorrow. He gets some auction material.",
      "text_native": "तो कल उनके पास जा ही रहा हूं मैं। उनका कुछ auction का माल आता है।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 153,
      "speaker": "agent",
      "start_s": 457.0,
      "end_s": 459.0,
      "text_en": "Otherwise, we will get you cheaper than this in an auction.",
      "text_native": "नहीं तो आपको auction में इससे सस्ता दिला देंगे हम।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 154,
      "speaker": "customer",
      "start_s": 459.0,
      "end_s": 501.5,
      "text_en": "You'll get it for me? Now don't go for small things, slowly get into the big league.",
      "text_native": "दिला देंगे क्या? आप अभी छोटा-मोटा मत पकड़िए, आप धीरे-धीरे बड़ा पे घुसिए।"
    },
    {
      "ucid": "21112178903232021",
      "idx": 155,
      "speaker": "agent",
      "start_s": 501.5,
      "end_s": 506.0,
      "text_en": "That is already on, brother. We don't have it, brother, if you have it, you do it. We only have that much, we are doing a job here in the company, did you understand or not? So I will tell you the best, okay?",
      "text_native": "वो तो चालू ही है भाई। हमारे पास तो नहीं है भाई, आपके पास है तो आप कीजिए। हम लोग के पास उतना ही है, हम यहां job कर रहे हैं कंपनी में, समझे कि नहीं आप? तो आपको मैं एक best बता दूंगा, ठीक है?"
    },
    {
      "ucid": "21112178903232021",
      "idx": 156,
      "speaker": "agent",
      "start_s": 506.0,
      "end_s": 512.0,
      "text_en": "Sometimes what happens is that we now, now I will give you this rate for today, okay? Then in today's rate, I will add transport. If I give from the plant, I will give it without adding transportation. So even if there is a benefit of a rupee or so here, did you understand or not?",
      "text_native": "कभी-कभी क्या होता है ना कि हम लोग अभी, अभी आपको मैं ये rate दूंगा आज का, ठीक है? तो फिर आपको मैं आज के rate में मैं transport add करूंगा। अगर मैं plant से दूंगा तो आपको बिना transportation add किए हुए दूंगा। तो भले एक-आध रुपए यहां benefit हो गया, समझे कि नहीं आप?"
    },
    {
      "ucid": "21112178903232021",
      "idx": 157,
      "speaker": "customer",
      "start_s": 512.0,
      "end_s": 513.0,
      "text_en": "Understood, understood.",
      "text_native": "समझ गया, समझ गया।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178903232021",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "[10s] AGENT: Yes yes sir, actually you had an inquiry, so I called you for that.",
      "comment": "The agent correctly referenced the customer's existing inquiry from the platform."
    },
    {
      "ucid": "21112178903232021",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "partial",
      "earned": 1.5,
      "questions_hit": 4,
      "evidence": "[54s] AGENT: And by when do you have to purchase, sir? [121s] AGENT: Where is your delivery? Delivery address? [134s] AGENT: What is your quantity in tons?",
      "comment": "Agent revalidated product, quantity, delivery location, and timeline, but missed confirming the specific thickness and width."
    },
    {
      "ucid": "21112178903232021",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 3,
      "evidence": "[34s] CUSTOMER: Sir, we are manufacturers. What we do is, we make corrugated sheets and then sell them out. [108s] CUSTOMER: ...we also need at least three hundred, three hundred and fifty, four hundred tons monthly. [155s] CUSTOMER: ...in my factory itself there is about 50 tons of material lying around, of the Indradhanush brand.",
      "comment": "The agent learned the end application, monthly volume, and that the customer already uses JSW, but this information was volunteered by the customer rather than being proactively discovered by the agent."
    },
    {
      "ucid": "21112178903232021",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "[428s] AGENT: Yes. I am mailing you the bank details right now, okay? I am mailing the bank details.",
      "comment": "After confirming stock availability, the agent successfully pushed for immediate closure, with the customer agreeing and the agent moving to send payment details."
    },
    {
      "ucid": "21112178903232021",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "[240s] AGENT: No, no, I will get it done for you from the plant. If you want to start something with HR now, take HR, I will get you the best rate for HR.",
      "comment": "The agent only discussed a different product (HR) after the customer explicitly mentioned they were setting up a new factory for it, making it a relevant cross-sell, not an unnecessary pitch."
    }
  ],
  "objections": [
    {
      "ucid": "21112178903232021",
      "obj_type": "price",
      "state": "handled",
      "evidence": "[174s] CUSTOMER: Look sir, what I am trying to say to you is, your other Aurangabad distributors, if you keep me at par with them, I will do my business of four hundred to five hundred tons with you.",
      "response": "[96s] AGENT: My distributors who are in the market, sir, I cannot break their rate and give it to you in the first transaction. I will give you a benefit in the second transaction, sir, from the second transaction."
    }
  ],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)"
  ],
  "objection_phrases_list": []
}