{ "ucid": "21112178901957171", "call_date": "2026-09-10", "start_time": "2026-09-10 11:22:51", "end_time": "2026-09-10 11:29:34", "duration_sec": 403, "campaign": "MSME_IS_India_ProductOpps_Reg_Acc", "disposition": "Wrap up time exceeded :0", "agent": "Sajal Bhaskar", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA3b0fef2e6fb958b92ec4ecbd9397b36c.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 412, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178901957171__DIA3b0fef2e6fb958b92ec4ecbd9397b36c.mp3", "audio_bytes": 1167048, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 389.016, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello (हेलो)\n[3s] AGENT: Hello (हेलो)\n[4s] CUSTOMER: Yes. (हां जी।)\n[5s] AGENT: Am I speaking with Nayra Metals? (नायरा मेटल्स से बात कर रहे हैं?)\n[6s] CUSTOMER: Speaking, brother. (बोल रहा हूं भैया।)\n[7s] AGENT: I was calling from JSW One. (JSW One से बात कर रहा था।)\n[9s] CUSTOMER: Yes, brother. (हां जी भैया।)\n[10s] AGENT: Sir, do you have any requirement right now? Are you looking for anything in HR CR? (सर जी कोई requirement है अभी HR CR में कुछ देख रहे हैं?)\n[12s] CUSTOMER: In CR, where will you get the material from? (CR में आप कहां से मटेरियल दिलवाएंगे?)\n[15s] AGENT: In CR, we will get it from, one second. From Jaipur. (CR में हम दिलवाएंगे, एक सेकंड। जयपुर से।)\n[18s] CUSTOMER: Jaipur. What would be today's price? .6 8 1250. (जयपुर। आज का क्या प्राइस आ रहा होगा? .6 8 1250.)\n[20s] AGENT: .65, I'll have to check. (.65 चेक करना पड़ेगा।)\n[22s] CUSTOMER: Tell me. (बताइए मेरेको।)\n[23s] AGENT: So, do you have a requirement right now or do you just want to know the rate, meaning today (तो आपका अभी रिक्वायरमेंट था कि सिर्फ रेट का नो हाउ करना है मतलब आज)\n[26s] CUSTOMER: I have a requirement, that's why I'm asking for the rate, sir. (रिक्वायरमेंट है तभी तो रेट पूछ रहा हूं सर।)\n[27s] AGENT: No, I'm just asking this much, sir, whether you want to close this today or close it tomorrow, when do you want to close it? By when do you need the material? (नहीं मैं बस इतना ही पूछ रहा हूं सर कि इसका आपको क्लोज करना है कि कल क्लोज करना है, कब क्लोज करना है? मटेरियल कब तक चाहिए?)\n[31s] CUSTOMER: Sir, give me an idea, sir, I do need the material. Hmm hmm. You quote the rate, if the quoted rate fits, what the rate is, if I can get photos etc. of the material, then I'll finalize it today itself, what's the problem for me. (सर आईडिया दे, मेरेको सर, मटेरियल तो मेरेको चाहिए। हम्म हम्म। आप रेट कोट करेंगे, अगर रेट कोट सेट बैठता है, कौन सा रेट है, उसकी फोटो वगैरह मिल जाएंगी मटेरियल की, तो मैं आज ही डन कर दूं, मुझे क्या दिक्कत है।)\n[37s] AGENT: You pay in advance, you... on advance. And you take auction material, right sir? (आप एडवांस पे करते हैं, आप एडवांस पे और ऑक्शन का मटेरियल लेते हो ना सर आप?)\n[40s] CUSTOMER: Yes, we take that too. (हां वो भी लेते हैं।)\n[41s] AGENT: So ours will be totally primary. (तो अपन का तो प्राइमरी रहेगा टोटली।)\n[43s] CUSTOMER: That auction material is not available every time, brother. (वो तो ऑक्शन का मटेरियल हर बार थोड़ी ना मिलता है भाई।)\n[45s] AGENT: No, I mean (नहीं मतलब)\n[45s] CUSTOMER: In auction also, it comes in auction many times, right? For example, I just lifted 26 tons of Tata material. Hmm. In that, I got .65 whereas my requirement is for six, it's lower. (ऑक्शन में भी कई बार ऑक्शन में आता है ना, जैसे मान लो Tata का मैंने अभी 26 टन माल उठाया है। हम्म। उसमें मेरेको .65 मिला जबकी मेरेको रिक्वायरमेंट सिक्स की है, लोअर है।)\n[51s] AGENT: So that means you can buy this, right? That much, I mean primary... the fresh material that comes with a TC. (तो मतलब आप ये बाय कर सकते हो ना, उतना मतलब प्राइमरी जो टीसी के साथ फ्रेश मटेरियल आता है।)\n[54s] CUSTOMER: That also comes with a TC, the one that comes from Tata to me. (वो वो भी टीसी के साथ ही आता है Tata से जो आता है मेरे पास।)\n[57s] AGENT: Sir, auction material is available cheaper, we also know that, sir. (सर ऑक्शन मटेरियल तो सर सस्ता ही मिलता है, हमें भी पता है सर।)\n[59s] CUSTOMER: Yes. (हां।)\n[59s] AGENT: That's why I asked. (जिससे पूछा मैंने।)\n[59s] CUSTOMER: When I lifted the material on Friday, it cost me 60 rupees delivered. (मेरी जब मैंने फ्राइडे को माल उठाया वो मेरेको साठ रुपए घर पड़ा।)\n[61s] AGENT: 60 rupees is not even the price for CR, sir. Right now (साठ रुपए तो सर प्राइस ही नहीं है ना सीआर का। अभी तो)\n[63s] CUSTOMER: I lifted GA. It gets used at our end, right? Okay. I lifted the GA sheet. Lifted 26.5 tons of material, 1250 in .6. (मैंने जीए उठाई है। हमारे तो यूज हो जाती है ना। अच्छा। जीए वाली शीट उठाई है मैंने। साढ़े छब्बीस टन माल उठाया, 1250 .6 में।)\n[68s] AGENT: So what is your, I mean, what end product do you make from this material, sir? (तो आपका ये मतलब ये एंड प्रोडक्ट क्या बनाते हो सर ये मटेरियल से आप?)\n[71s] CUSTOMER: We make almirahs, in metal. (हम अलमीराज़ बनाते हैं, मेटल में।)\n[73s] AGENT: So in that, you must be using only one type of material, right sir? Either auction or both or two, I mean either primary, or both get used? (तो उसमें तो फिर एक ही टाइप का मटेरियल यूज करते होंगे ना सर या तो ऑक्शन का या दोनों या दो मतलब या तो प्राइमरी का कि दोनों यूज हो जाता है?)\n[78s] CUSTOMER: Sir, the primary prime that comes, that's what I have lifted. I lifted it in GA, that's the only difference. Above CR, GA is of slightly better quality, right? I lifted that one in this. (सर प्राइमरी प्राइम जो आता है वो ही मैंने उठाया है। वो जीए में उठाया बस ये फर्क है। आप सीआर से ऊपर तरफ उससे बेटर क्वालिटी में जीए होता है ना थोड़ा सा। वो वाला उठा लिया इसमें।)\n[83s] AGENT: I haven't heard of GA. We have CR and then GP, Galvanized. (जीए तो नहीं सुना मैंने। हमारे यहां सीआर है और फिर जीपी है, गेल्वेनाइज्ड।)\n[87s] CUSTOMER: This GA is used, sir, mostly at our end, if you see, in the auto components, the cars that are made, our auto, hmm. I mean the cars, suppose Maruti cars are made, the doors etc. are made in that, it's used there. (ये जीए लगता है सर हमारा ज्यादातर अगर आप पकड़ोगे तो ऑटो कंपोनेंट्स वाली जो गाड़ियां बनती है ना अपनी ऑटो हम्म। मतलब गाड़ियां जो, सपोज मारुति की गाड़ियां बनती है, उसमें डोर्स वगैरह बनते हैं, उसमें यूज होता है।)\n[95s] AGENT: Oh, so you do that work as well? (अच्छा तो आप उसका भी काम करते हो क्या?)\n[97s] CUSTOMER: I don't do that work, I'm telling you GA is used more there. (उसका काम नहीं करते, मैं बता रहा हूं जीए वहां यूज होता है ज्यादा।)\n[99s] AGENT: Okay. So right now, you only have a requirement for CR or do you take other materials as well? (ओके। तो अभी मतलब आपका सीआर का ही रिक्वायरमेंट है कि और भी मटेरियल आप लेते हो?)\n[102s] CUSTOMER: No, I use CR. (नहीं, मेरी सीआर चलती है।)\n[103s] AGENT: You use CR. (सीआर चलती है।)\n[104s] CUSTOMER: Yes. (हां जी।)\n[105s] AGENT: Okay. Will you do one thing for me sir, send me the requirement once, then it will be clear to me, I will then (ठीक है। आप मेरेको एक काम करोगे सर, मेरेको रिक्वायरमेंट भेज दीजिए एक बार तो क्लियर हो जाएगा मेरेको, मैं फिर आपको)\n[108s] CUSTOMER: Tell me sir, .6 1250. (बताइए सर, .6 1250।)\n[109s] AGENT: One second. .6 1250, what quantity? (एक सेकंड। .6 1250, कितना क्वांटिटी?)\n[112s] CUSTOMER: I need this now, 10, 10.5 more tons are needed. Make it 12 tons, my vehicle is of 12 tons. (ये चाहिए मेरेको अभी दस, साढ़े दस टन और चाहिए। बारह टन कर लो, मेरी गाड़ी बारह टन की होती है।)\n[115s] AGENT: It's a sheet, right? (शीट है ना?)\n[115s] CUSTOMER: Yes, sheet 1250. (हां, शीट 1250।)\n[116s] AGENT: So what length should I keep? (तो क्या लेंथ रखूं?)\n[117s] CUSTOMER: Length 2500 standard. I need standard size. (लेंथ पच्चीस सौ स्टैंडर्ड। स्टैंडर्ड साइज चाहिए।)\n[119s] AGENT: You need standard size. The last vehicle you ordered, what was that, which brand was it? (स्टैंडर्ड साइज चाहिए। लास्ट टाइम आपने जो गाड़ी मंगाई है वो भी क्या, कौन से ब्रांड की है?)\n[122s] CUSTOMER: That came from Tata. (वो टाटा की आई है।)\n[122s] AGENT: In .6? (.6 में?)\n[123s] CUSTOMER: Tata's. (टाटा की।)\n[123s] AGENT: Auction or primary? (ऑक्शन की या प्राइमरी?)\n[124s] CUSTOMER: Yes, it came in auction. (हां, ऑक्शन में आई है।)\n[125s] AGENT: Okay, it came in auction only. So you want to take primary now? (अच्छा, ऑक्शन में ही आई है। तो अभी प्राइमरी लेना है?)\n[126s] CUSTOMER: Hmm. I lifted CR only. I lifted GA and I lifted CR. Total 26.5 tons of material, I had lifted two lots in that. (हम्म। सीआर ही उठाई है मैंने। जीए उठाई है और सीआर उठाई है। टोटल साढ़े छब्बीस टन माल है, दो लॉट उठाए थे मैंने उसमें।)\n[130s] AGENT: Okay, so in that, you got CR for 60? (अच्छा तो उसमें सीआर साठ का पड़ा आपको?)\n[132s] CUSTOMER: Yes, CR is for 60. (हां, सीआर साठ का है।)\n[133s] AGENT: The auction one. (ऑक्शन वाला।)\n[134s] CUSTOMER: Right now (अभी तो)\n[134s] AGENT: Right now sir, the price that must be going on would be 69, 70, something like that. (अभी तो सर जी जो प्राइस चल रहा होगा वो 69, 70 ऐसी चल रहा होगा।)\n[136s] CUSTOMER: Yes, this is the rate. (हां यही रेट है।)\n[137s] AGENT: Hmm. (हम्म।)\n[137s] CUSTOMER: The 1500 that I got from Tata, 1510 size has come. We call it 1500 though. Hmm hmm. Its 1510 is that. That has come to me, it cost me, I took that in fresh, took it from the market, that cost me 71 rupees delivered. (जो पंद्रह सौ आया मेरे पास टाटा का, पंद्रह सौ दस साइज आया है। पंद्रह सौ बोलते हैं वैसे उसको हम। हम्म हम्म। उसका पंद्रह सौ दस है वो। वो मेरेको आया है, पड़ा है, वो मैंने फ्रेश में लिया, मार्केट से लिया है, वो मेरेको घर पड़ा है इकहत्तर रुपए का।)\n[146s] AGENT: Seventy one. (सेवेंटी वन।)\n[146s] CUSTOMER: Yes. (हां।)\n[146s] AGENT: With delivered or ex? (विथ डिलीवर्ड की एक्स?)\n[147s] CUSTOMER: Yes, delivery delivery. Two rupees freight. (हां, डिलीवरी डिलीवरी। दो रुपए किराया।)\n[148s] AGENT: With TC etc.? (टीसी वगैरह के साथ?)\n[149s] CUSTOMER: Hmm hmm hmm. (हम्म हम्म हम्म।)\n[150s] AGENT: Where did you get this from? (ये कहां से लिया था आपने?)\n[151s] CUSTOMER: That was lifted from a dealer, right, from Faridabad. (वो तो डीलर से उठाया ना फरीदाबाद से।)\n[153s] AGENT: Lifted from Faridabad, okay. (फरीदाबाद से उठाया, अच्छा।)\n[153s] CUSTOMER: Yes, Faridabad, my material comes from Faridabad only. (हां, फरीदाबाद, मेरा माल फरीदाबाद से ही आता है।)\n[155s] AGENT: Okay, okay. I can give it from Faridabad, what's the issue in that. Anyway, the price of CR is cheaper. (अच्छा अच्छा। मैं तो फरीदाबाद से दे दूंगा, उसमें क्या है। वैसे भी सीआर का जो प्राइस है वो सस्ता पड़ता है।)\n[158s] CUSTOMER: Both options are there. (दोनों ऑप्शन है।)\n[159s] AGENT: Okay okay, fine fine. (अच्छा अच्छा, ठीक है ठीक है।)\n[160s] CUSTOMER: Yes. (हां जी।)\n[160s] AGENT: Your vehicle also goes there, okay okay. (आपकी भी गाड़ी लगती है, ओके ओके।)\n[162s] CUSTOMER: Okay, it's 12 tons, right? (ठीक है, बारह टन है ना?)\n[162s] AGENT: We use our own vehicle. (अपनी ही गाड़ी लगाते हैं।)\n[163s] CUSTOMER: Huh? (हां?)\n[164s] AGENT: We use our own vehicle. (अपनी ही गाड़ी लगाते हैं हम।)\n[165s] CUSTOMER: Okay. (अच्छा।)\n[165s] AGENT: No, I will give the price with delivery. (नहीं, मैं तो वैसे डिलीवरी के साथ दूंगा प्राइस।)\n[168s] CUSTOMER: In that, two rupees will be less, that's it. The freight is one rupee eighty, seventy paise from there, from Jaipur. (उसमें दो रुपए कम हो जाएंगे वो तो। किराया एक रुपए अस्सी, सत्तर पैसे चलता है वहां से जयपुर से।)\n[172s] AGENT: How much does it cost you from Faridabad? (फरीदाबाद से आपको कितना पड़ता है?)\n[173s] CUSTOMER: One rupee seventy paise. (एक रुपए सत्तर पैसे।)\n[174s] AGENT: And from Jaipur? (और जयपुर से?)\n[175s] CUSTOMER: One rupee seventy paise, both are at an equal distance, right? (एक रुपए सत्तर पैसे, दोनों बराबर दूरी है ना।)\n[176s] AGENT: Okay, both are equal. One rupee seventy paise. For a 12, 12 ton vehicle? (अच्छा दोनों बराबर ही है। एक रुपए सत्तर पैसे। बारह, बारह टन की गाड़ी के लिए?)\n[178s] CUSTOMER: Yes, 12 tons, it costs one rupee seventy paise. (हां, बारह टन, एक रुपए सत्तर पैसे पड़ती है।)\n[180s] AGENT: Okay. (ठीक है।)\n[181s] CUSTOMER: Okay. (ठीक है।)\n[181s] AGENT: Okay sir, then give me time for today, let's close this today itself, right? (ठीक है सर, मेरेको फिर आज ही का टाइम दो, आज ही क्लोज करते हैं फिर इसको, है ना?)\n[184s] CUSTOMER: Yes, tell me what the rate comes to, I will find out in the market, if the rate is comparable, I will take it, sir. (हां बताइए रेट क्या बनता है, मैं मार्केट में पता कर लूंगा, रेट कंपेयर होगा तो ले लूंगा सर।)\n[187s] AGENT: Hmm hmm hmm. Last time you had ordered Tata's. (हम्म हम्म हम्म। लास्ट टाइम आपने टाटा का मंगाया था।)\n[189s] CUSTOMER: Sir, I have a requirement every month. (सर मेरी हर महीने रिक्वायरमेंट होती है।)\n[190s] AGENT: No, I just wanted to know if it's Tata or are there other brands for your CR? (नहीं, मैं बस इतना जानना चाह रहा था कि टाटा रहता है कि और भी ब्रांड्स रहते हैं आपके सीआर के?)\n[193s] CUSTOMER: JSW also works. You are speaking from JSW, where are you speaking from? (जेएसडब्ल्यू भी चलता है। आप तो जेएसडब्ल्यू से बोल रहे हैं, कहां से बोल रहे हैं?)\n[194s] AGENT: I am speaking from JSW only but we also have Tata's material. So there is no issue. We have JSW's and we have Tata's as well. If, for example, the material goes out of stock, then we get it from our Tata distributor because he takes the material from us only. (मैं जेएसडब्ल्यू से ही बोल रहा हूं बट हमारा टाटा का भी रहता है मटेरियल। तो कोई इशू नहीं है। जेएसडब्ल्यू का भी रहता है, टाटा का भी रहता है। अगर जैसे मटेरियल आउट ऑफ स्टॉक हो जाता है तो टाटा का हमारा जो डिस्ट्रीब्यूटर है उनसे दिलवा देते हैं क्योंकि वो हमसे ही लेता है मटेरियल।)\n[202s] CUSTOMER: Hmm. (हम्म।)\n[202s] AGENT: So there is no issue, I will give that too. Whatever the best possible rate is, I will get that for you. (तो कोई इशू नहीं है, वो भी दे दूंगा मैं। जो बेस्ट पॉसिबल रेट पड़ेगा वो मैं आपको दिलवा दूंगा।)\n[205s] CUSTOMER: Tell me the rate, it's all a game of rates, right? (रेट बताइए, मेन तो रेट का खेल है ना।)\n[207s] AGENT: That's right. Okay, okay, okay. (बात सही है। ठीक है, ठीक है, ठीक है।)\n[208s] CUSTOMER: Okay. (ओके।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 109, "connected": 1, "audio_notes": "noisy: There is significant background chatter on the agent's side, but the main speakers are clear.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "109 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "customer_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 7.0, "pitch_score_band": "amber", "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL3 Discovery (5 Qs, woven naturally)\"]", "pitch_coaching_note": "Your opening sounded like a cold call ('do you have a requirement?'); for this campaign, assume they are a known account and state your purpose is to support their procurement needs directly.", "usp_relevance": "matched", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, an almirah manufacturer, requires 12 tons of CR sheets (.6x1250). They are highly price-sensitive and actively compare quotes against recent auction and dealer purchases. The agent successfully gathered all specifications, handled price objections by highlighting the quality of primary material, and committed to providing a quote the same day to finalize the order.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, do you have any requirement right now? Are you looking for anything in HR CR?\", \"comment\": \"The agent opened the call by asking for a requirement, failing to acknowledge any prior interaction or platform submission as required for this pitch type.\"}, {\"step_id\": \"CL2\", \"result\": \"full\", \"questions_hit\": 5, \"evidence\": \"AGENT: .6 1250, what quantity? CUSTOMER: Make it 12 tons... AGENT: I can give it from Faridabad... AGENT: By when do you need the material? CUSTOMER: I'll finalize it today itself.\", \"comment\": \"The agent successfully revalidated all five key fields: product (CR), specs (.6x1250), quantity (12T), location (Faridabad), and timeline (today).\"}, {\"step_id\": \"CL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"AGENT: So what is your, I mean, what end product do you make from this material, sir? ... I just wanted to know if it's Tata or are there other brands for your CR? ... You pay in advance, you... on advance.\", \"comment\": \"The agent successfully discovered the end application, current brands, and payment terms, but did not ask about monthly tonnage or JSW's share of business.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"evidence\": \"Okay sir, then give me time for today, let's close this today itself, right?\", \"comment\": \"Although a price was not given on the call, the agent established a clear timeline for providing the price and closing the deal ('today').\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"evidence\": \"So ours will be totally primary.\", \"comment\": \"The agent did not re-pitch the portfolio and focused only on the customer's CR requirement, correctly reinforcing the 'primary' material advantage against auction.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"Your opening sounded like a cold call ('do you have a requirement?'); for this campaign, assume they are a known account and state your purpose is to support their procurement needs directly.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"When I lifted the material on Friday, it cost me 60 rupees delivered.\", \"response\": \"Sir, auction material is available cheaper, we also know that, sir... So ours will be totally primary.\"}, {\"obj_type\": \"send_price_will_think\", \"state\": \"handled\", \"evidence\": \"Yes, tell me what the rate comes to, I will find out in the market, if the rate is comparable, I will take it, sir.\", \"response\": \"Okay sir, then give me time for today, let's close this today itself, right?\"}], \"call_summary\": \"The customer, an almirah manufacturer, requires 12 tons of CR sheets (.6x1250). They are highly price-sensitive and actively compare quotes against recent auction and dealer purchases. The agent successfully gathered all specifications, handled price objections by highlighting the quality of primary material, and committed to providing a quote the same day to finalize the order.\"}", "error": null, "latency_ms": 49072, "input_tokens": 7040, "output_tokens": 1003, "created_at": "2026-09-25 11:11:10", "sentiment": "neutral", "sentiment_score": -0.078, "sentiment_confidence": "high", "pos": 4, "neg": 6, "lex_hits": 14, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.493, "agent_talk_sec": 91.9, "customer_talk_sec": 94.5, "dead_air_sec": 216.6, "longest_monologue_sec": 7.5, "agent_wpm": 371.5, "interruptions": 0, "agent_turns": 54, "customer_turns": 55, "discovery_qs": 28, "words_agent": 569, "words_customer": 558, "monologue_heavy": 0, "turns": [ { "ucid": "21112178901957171", "idx": 0, "speaker": "customer", "start_s": 0.67, "end_s": 1.11, "text_en": "Hello", "text_native": "हेलो" }, { "ucid": "21112178901957171", "idx": 1, "speaker": "agent", "start_s": 2.8, "end_s": 3.2, "text_en": "Hello", "text_native": "हेलो" }, { "ucid": "21112178901957171", "idx": 2, "speaker": "customer", "start_s": 3.57, "end_s": 3.98, "text_en": "Yes.", "text_native": "हां जी।" }, { "ucid": "21112178901957171", "idx": 3, "speaker": "agent", "start_s": 4.7, "end_s": 6.18, "text_en": "Am I speaking with Nayra Metals?", "text_native": "नायरा मेटल्स से बात कर रहे हैं?" }, { "ucid": "21112178901957171", "idx": 4, "speaker": "customer", "start_s": 6.47, "end_s": 7.16, "text_en": "Speaking, brother.", "text_native": "बोल रहा हूं भैया।" }, { "ucid": "21112178901957171", "idx": 5, "speaker": "agent", "start_s": 7.43, "end_s": 8.7, "text_en": "I was calling from JSW One.", "text_native": "JSW One से बात कर रहा था।" }, { "ucid": "21112178901957171", "idx": 6, "speaker": "customer", "start_s": 8.9, "end_s": 9.45, "text_en": "Yes, brother.", "text_native": "हां जी भैया।" }, { "ucid": "21112178901957171", "idx": 7, "speaker": "agent", "start_s": 9.7, "end_s": 11.9, "text_en": "Sir, do you have any requirement right now? Are you looking for anything in HR CR?", "text_native": "सर जी कोई requirement है अभी HR CR में कुछ देख रहे हैं?" }, { "ucid": "21112178901957171", "idx": 8, "speaker": "customer", "start_s": 12.5, "end_s": 14.3, "text_en": "In CR, where will you get the material from?", "text_native": "CR में आप कहां से मटेरियल दिलवाएंगे?" }, { "ucid": "21112178901957171", "idx": 9, "speaker": "agent", "start_s": 14.8, "end_s": 17.1, "text_en": "In CR, we will get it from, one second. From Jaipur.", "text_native": "CR में हम दिलवाएंगे, एक सेकंड। जयपुर से।" }, { "ucid": "21112178901957171", "idx": 10, "speaker": "customer", "start_s": 17.5, "end_s": 19.8, "text_en": "Jaipur. What would be today's price? .6 8 1250.", "text_native": "जयपुर। आज का क्या प्राइस आ रहा होगा? .6 8 1250." }, { "ucid": "21112178901957171", "idx": 11, "speaker": "agent", "start_s": 20.3, "end_s": 21.7, "text_en": ".65, I'll have to check.", "text_native": ".65 चेक करना पड़ेगा।" }, { "ucid": "21112178901957171", "idx": 12, "speaker": "customer", "start_s": 21.8, "end_s": 22.3, "text_en": "Tell me.", "text_native": "बताइए मेरेको।" }, { "ucid": "21112178901957171", "idx": 13, "speaker": "agent", "start_s": 22.7, "end_s": 25.5, "text_en": "So, do you have a requirement right now or do you just want to know the rate, meaning today", "text_native": "तो आपका अभी रिक्वायरमेंट था कि सिर्फ रेट का नो हाउ करना है मतलब आज" }, { "ucid": "21112178901957171", "idx": 14, "speaker": "customer", "start_s": 25.5, "end_s": 27.1, "text_en": "I have a requirement, that's why I'm asking for the rate, sir.", "text_native": "रिक्वायरमेंट है तभी तो रेट पूछ रहा हूं सर।" }, { "ucid": "21112178901957171", "idx": 15, "speaker": "agent", "start_s": 27.4, "end_s": 31.0, "text_en": "No, I'm just asking this much, sir, whether you want to close this today or close it tomorrow, when do you want to close it? By when do you need the material?", "text_native": "नहीं मैं बस इतना ही पूछ रहा हूं सर कि इसका आपको क्लोज करना है कि कल क्लोज करना है, कब क्लोज करना है? मटेरियल कब तक चाहिए?" }, { "ucid": "21112178901957171", "idx": 16, "speaker": "customer", "start_s": 31.0, "end_s": 37.1, "text_en": "Sir, give me an idea, sir, I do need the material. Hmm hmm. You quote the rate, if the quoted rate fits, what the rate is, if I can get photos etc. of the material, then I'll finalize it today itself, what's the problem for me.", "text_native": "सर आईडिया दे, मेरेको सर, मटेरियल तो मेरेको चाहिए। हम्म हम्म। आप रेट कोट करेंगे, अगर रेट कोट सेट बैठता है, कौन सा रेट है, उसकी फोटो वगैरह मिल जाएंगी मटेरियल की, तो मैं आज ही डन कर दूं, मुझे क्या दिक्कत है।" }, { "ucid": "21112178901957171", "idx": 17, "speaker": "agent", "start_s": 37.4, "end_s": 40.0, "text_en": "You pay in advance, you... on advance. And you take auction material, right sir?", "text_native": "आप एडवांस पे करते हैं, आप एडवांस पे और ऑक्शन का मटेरियल लेते हो ना सर आप?" }, { "ucid": "21112178901957171", "idx": 18, "speaker": "customer", "start_s": 40.0, "end_s": 40.9, "text_en": "Yes, we take that too.", "text_native": "हां वो भी लेते हैं।" }, { "ucid": "21112178901957171", "idx": 19, "speaker": "agent", "start_s": 41.0, "end_s": 42.5, "text_en": "So ours will be totally primary.", "text_native": "तो अपन का तो प्राइमरी रहेगा टोटली।" }, { "ucid": "21112178901957171", "idx": 20, "speaker": "customer", "start_s": 42.8, "end_s": 44.4, "text_en": "That auction material is not available every time, brother.", "text_native": "वो तो ऑक्शन का मटेरियल हर बार थोड़ी ना मिलता है भाई।" }, { "ucid": "21112178901957171", "idx": 21, "speaker": "agent", "start_s": 44.8, "end_s": 45.4, "text_en": "No, I mean", "text_native": "नहीं मतलब" }, { "ucid": "21112178901957171", "idx": 22, "speaker": "customer", "start_s": 45.4, "end_s": 50.8, "text_en": "In auction also, it comes in auction many times, right? For example, I just lifted 26 tons of Tata material. Hmm. In that, I got .65 whereas my requirement is for six, it's lower.", "text_native": "ऑक्शन में भी कई बार ऑक्शन में आता है ना, जैसे मान लो Tata का मैंने अभी 26 टन माल उठाया है। हम्म। उसमें मेरेको .65 मिला जबकी मेरेको रिक्वायरमेंट सिक्स की है, लोअर है।" }, { "ucid": "21112178901957171", "idx": 23, "speaker": "agent", "start_s": 51.2, "end_s": 54.2, "text_en": "So that means you can buy this, right? That much, I mean primary... the fresh material that comes with a TC.", "text_native": "तो मतलब आप ये बाय कर सकते हो ना, उतना मतलब प्राइमरी जो टीसी के साथ फ्रेश मटेरियल आता है।" }, { "ucid": "21112178901957171", "idx": 24, "speaker": "customer", "start_s": 54.2, "end_s": 56.5, "text_en": "That also comes with a TC, the one that comes from Tata to me.", "text_native": "वो वो भी टीसी के साथ ही आता है Tata से जो आता है मेरे पास।" }, { "ucid": "21112178901957171", "idx": 25, "speaker": "agent", "start_s": 56.7, "end_s": 58.7, "text_en": "Sir, auction material is available cheaper, we also know that, sir.", "text_native": "सर ऑक्शन मटेरियल तो सर सस्ता ही मिलता है, हमें भी पता है सर।" }, { "ucid": "21112178901957171", "idx": 26, "speaker": "customer", "start_s": 58.7, "end_s": 59.0, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "21112178901957171", "idx": 27, "speaker": "agent", "start_s": 59.0, "end_s": 59.2, "text_en": "That's why I asked.", "text_native": "जिससे पूछा मैंने।" }, { "ucid": "21112178901957171", "idx": 28, "speaker": "customer", "start_s": 59.2, "end_s": 61.4, "text_en": "When I lifted the material on Friday, it cost me 60 rupees delivered.", "text_native": "मेरी जब मैंने फ्राइडे को माल उठाया वो मेरेको साठ रुपए घर पड़ा।" }, { "ucid": "21112178901957171", "idx": 29, "speaker": "agent", "start_s": 61.4, "end_s": 63.4, "text_en": "60 rupees is not even the price for CR, sir. Right now", "text_native": "साठ रुपए तो सर प्राइस ही नहीं है ना सीआर का। अभी तो" }, { "ucid": "21112178901957171", "idx": 30, "speaker": "customer", "start_s": 63.4, "end_s": 67.9, "text_en": "I lifted GA. It gets used at our end, right? Okay. I lifted the GA sheet. Lifted 26.5 tons of material, 1250 in .6.", "text_native": "मैंने जीए उठाई है। हमारे तो यूज हो जाती है ना। अच्छा। जीए वाली शीट उठाई है मैंने। साढ़े छब्बीस टन माल उठाया, 1250 .6 में।" }, { "ucid": "21112178901957171", "idx": 31, "speaker": "agent", "start_s": 68.2, "end_s": 70.7, "text_en": "So what is your, I mean, what end product do you make from this material, sir?", "text_native": "तो आपका ये मतलब ये एंड प्रोडक्ट क्या बनाते हो सर ये मटेरियल से आप?" }, { "ucid": "21112178901957171", "idx": 32, "speaker": "customer", "start_s": 71.0, "end_s": 72.7, "text_en": "We make almirahs, in metal.", "text_native": "हम अलमीराज़ बनाते हैं, मेटल में।" }, { "ucid": "21112178901957171", "idx": 33, "speaker": "agent", "start_s": 73.0, "end_s": 77.2, "text_en": "So in that, you must be using only one type of material, right sir? Either auction or both or two, I mean either primary, or both get used?", "text_native": "तो उसमें तो फिर एक ही टाइप का मटेरियल यूज करते होंगे ना सर या तो ऑक्शन का या दोनों या दो मतलब या तो प्राइमरी का कि दोनों यूज हो जाता है?" }, { "ucid": "21112178901957171", "idx": 34, "speaker": "customer", "start_s": 77.5, "end_s": 83.2, "text_en": "Sir, the primary prime that comes, that's what I have lifted. I lifted it in GA, that's the only difference. Above CR, GA is of slightly better quality, right? I lifted that one in this.", "text_native": "सर प्राइमरी प्राइम जो आता है वो ही मैंने उठाया है। वो जीए में उठाया बस ये फर्क है। आप सीआर से ऊपर तरफ उससे बेटर क्वालिटी में जीए होता है ना थोड़ा सा। वो वाला उठा लिया इसमें।" }, { "ucid": "21112178901957171", "idx": 35, "speaker": "agent", "start_s": 83.4, "end_s": 86.5, "text_en": "I haven't heard of GA. We have CR and then GP, Galvanized.", "text_native": "जीए तो नहीं सुना मैंने। हमारे यहां सीआर है और फिर जीपी है, गेल्वेनाइज्ड।" }, { "ucid": "21112178901957171", "idx": 36, "speaker": "customer", "start_s": 86.8, "end_s": 94.8, "text_en": "This GA is used, sir, mostly at our end, if you see, in the auto components, the cars that are made, our auto, hmm. I mean the cars, suppose Maruti cars are made, the doors etc. are made in that, it's used there.", "text_native": "ये जीए लगता है सर हमारा ज्यादातर अगर आप पकड़ोगे तो ऑटो कंपोनेंट्स वाली जो गाड़ियां बनती है ना अपनी ऑटो हम्म। मतलब गाड़ियां जो, सपोज मारुति की गाड़ियां बनती है, उसमें डोर्स वगैरह बनते हैं, उसमें यूज होता है।" }, { "ucid": "21112178901957171", "idx": 37, "speaker": "agent", "start_s": 95.2, "end_s": 96.6, "text_en": "Oh, so you do that work as well?", "text_native": "अच्छा तो आप उसका भी काम करते हो क्या?" }, { "ucid": "21112178901957171", "idx": 38, "speaker": "customer", "start_s": 96.9, "end_s": 98.8, "text_en": "I don't do that work, I'm telling you GA is used more there.", "text_native": "उसका काम नहीं करते, मैं बता रहा हूं जीए वहां यूज होता है ज्यादा।" }, { "ucid": "21112178901957171", "idx": 39, "speaker": "agent", "start_s": 99.1, "end_s": 101.6, "text_en": "Okay. So right now, you only have a requirement for CR or do you take other materials as well?", "text_native": "ओके। तो अभी मतलब आपका सीआर का ही रिक्वायरमेंट है कि और भी मटेरियल आप लेते हो?" }, { "ucid": "21112178901957171", "idx": 40, "speaker": "customer", "start_s": 101.6, "end_s": 102.7, "text_en": "No, I use CR.", "text_native": "नहीं, मेरी सीआर चलती है।" }, { "ucid": "21112178901957171", "idx": 41, "speaker": "agent", "start_s": 103.2, "end_s": 103.8, "text_en": "You use CR.", "text_native": "सीआर चलती है।" }, { "ucid": "21112178901957171", "idx": 42, "speaker": "customer", "start_s": 104.0, "end_s": 104.4, "text_en": "Yes.", "text_native": "हां जी।" }, { "ucid": "21112178901957171", "idx": 43, "speaker": "agent", "start_s": 104.8, "end_s": 108.0, "text_en": "Okay. Will you do one thing for me sir, send me the requirement once, then it will be clear to me, I will then", "text_native": "ठीक है। आप मेरेको एक काम करोगे सर, मेरेको रिक्वायरमेंट भेज दीजिए एक बार तो क्लियर हो जाएगा मेरेको, मैं फिर आपको" }, { "ucid": "21112178901957171", "idx": 44, "speaker": "customer", "start_s": 108.0, "end_s": 109.1, "text_en": "Tell me sir, .6 1250.", "text_native": "बताइए सर, .6 1250।" }, { "ucid": "21112178901957171", "idx": 45, "speaker": "agent", "start_s": 109.4, "end_s": 111.3, "text_en": "One second. .6 1250, what quantity?", "text_native": "एक सेकंड। .6 1250, कितना क्वांटिटी?" }, { "ucid": "21112178901957171", "idx": 46, "speaker": "customer", "start_s": 111.6, "end_s": 114.5, "text_en": "I need this now, 10, 10.5 more tons are needed. Make it 12 tons, my vehicle is of 12 tons.", "text_native": "ये चाहिए मेरेको अभी दस, साढ़े दस टन और चाहिए। बारह टन कर लो, मेरी गाड़ी बारह टन की होती है।" }, { "ucid": "21112178901957171", "idx": 47, "speaker": "agent", "start_s": 114.8, "end_s": 115.4, "text_en": "It's a sheet, right?", "text_native": "शीट है ना?" }, { "ucid": "21112178901957171", "idx": 48, "speaker": "customer", "start_s": 115.4, "end_s": 116.2, "text_en": "Yes, sheet 1250.", "text_native": "हां, शीट 1250।" }, { "ucid": "21112178901957171", "idx": 49, "speaker": "agent", "start_s": 116.5, "end_s": 117.4, "text_en": "So what length should I keep?", "text_native": "तो क्या लेंथ रखूं?" }, { "ucid": "21112178901957171", "idx": 50, "speaker": "customer", "start_s": 117.4, "end_s": 118.9, "text_en": "Length 2500 standard. I need standard size.", "text_native": "लेंथ पच्चीस सौ स्टैंडर्ड। स्टैंडर्ड साइज चाहिए।" }, { "ucid": "21112178901957171", "idx": 51, "speaker": "agent", "start_s": 119.2, "end_s": 121.8, "text_en": "You need standard size. The last vehicle you ordered, what was that, which brand was it?", "text_native": "स्टैंडर्ड साइज चाहिए। लास्ट टाइम आपने जो गाड़ी मंगाई है वो भी क्या, कौन से ब्रांड की है?" }, { "ucid": "21112178901957171", "idx": 52, "speaker": "customer", "start_s": 121.8, "end_s": 122.5, "text_en": "That came from Tata.", "text_native": "वो टाटा की आई है।" }, { "ucid": "21112178901957171", "idx": 53, "speaker": "agent", "start_s": 122.5, "end_s": 123.0, "text_en": "In .6?", "text_native": ".6 में?" }, { "ucid": "21112178901957171", "idx": 54, "speaker": "customer", "start_s": 123.0, "end_s": 123.3, "text_en": "Tata's.", "text_native": "टाटा की।" }, { "ucid": "21112178901957171", "idx": 55, "speaker": "agent", "start_s": 123.3, "end_s": 124.1, "text_en": "Auction or primary?", "text_native": "ऑक्शन की या प्राइमरी?" }, { "ucid": "21112178901957171", "idx": 56, "speaker": "customer", "start_s": 124.1, "end_s": 124.8, "text_en": "Yes, it came in auction.", "text_native": "हां, ऑक्शन में आई है।" }, { "ucid": "21112178901957171", "idx": 57, "speaker": "agent", "start_s": 125.1, "end_s": 126.3, "text_en": "Okay, it came in auction only. So you want to take primary now?", "text_native": "अच्छा, ऑक्शन में ही आई है। तो अभी प्राइमरी लेना है?" }, { "ucid": "21112178901957171", "idx": 58, "speaker": "customer", "start_s": 126.3, "end_s": 130.2, "text_en": "Hmm. I lifted CR only. I lifted GA and I lifted CR. Total 26.5 tons of material, I had lifted two lots in that.", "text_native": "हम्म। सीआर ही उठाई है मैंने। जीए उठाई है और सीआर उठाई है। टोटल साढ़े छब्बीस टन माल है, दो लॉट उठाए थे मैंने उसमें।" }, { "ucid": "21112178901957171", "idx": 59, "speaker": "agent", "start_s": 130.5, "end_s": 131.8, "text_en": "Okay, so in that, you got CR for 60?", "text_native": "अच्छा तो उसमें सीआर साठ का पड़ा आपको?" }, { "ucid": "21112178901957171", "idx": 60, "speaker": "customer", "start_s": 132.0, "end_s": 133.0, "text_en": "Yes, CR is for 60.", "text_native": "हां, सीआर साठ का है।" }, { "ucid": "21112178901957171", "idx": 61, "speaker": "agent", "start_s": 133.0, "end_s": 133.5, "text_en": "The auction one.", "text_native": "ऑक्शन वाला।" }, { "ucid": "21112178901957171", "idx": 62, "speaker": "customer", "start_s": 133.5, "end_s": 133.8, "text_en": "Right now", "text_native": "अभी तो" }, { "ucid": "21112178901957171", "idx": 63, "speaker": "agent", "start_s": 133.8, "end_s": 136.4, "text_en": "Right now sir, the price that must be going on would be 69, 70, something like that.", "text_native": "अभी तो सर जी जो प्राइस चल रहा होगा वो 69, 70 ऐसी चल रहा होगा।" }, { "ucid": "21112178901957171", "idx": 64, "speaker": "customer", "start_s": 136.4, "end_s": 136.9, "text_en": "Yes, this is the rate.", "text_native": "हां यही रेट है।" }, { "ucid": "21112178901957171", "idx": 65, "speaker": "agent", "start_s": 137.2, "end_s": 137.4, "text_en": "Hmm.", "text_native": "हम्म।" }, { "ucid": "21112178901957171", "idx": 66, "speaker": "customer", "start_s": 137.4, "end_s": 145.4, "text_en": "The 1500 that I got from Tata, 1510 size has come. We call it 1500 though. Hmm hmm. Its 1510 is that. That has come to me, it cost me, I took that in fresh, took it from the market, that cost me 71 rupees delivered.", "text_native": "जो पंद्रह सौ आया मेरे पास टाटा का, पंद्रह सौ दस साइज आया है। पंद्रह सौ बोलते हैं वैसे उसको हम। हम्म हम्म। उसका पंद्रह सौ दस है वो। वो मेरेको आया है, पड़ा है, वो मैंने फ्रेश में लिया, मार्केट से लिया है, वो मेरेको घर पड़ा है इकहत्तर रुपए का।" }, { "ucid": "21112178901957171", "idx": 67, "speaker": "agent", "start_s": 145.7, "end_s": 146.2, "text_en": "Seventy one.", "text_native": "सेवेंटी वन।" }, { "ucid": "21112178901957171", "idx": 68, "speaker": "customer", "start_s": 146.2, "end_s": 146.5, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "21112178901957171", "idx": 69, "speaker": "agent", "start_s": 146.5, "end_s": 147.2, "text_en": "With delivered or ex?", "text_native": "विथ डिलीवर्ड की एक्स?" }, { "ucid": "21112178901957171", "idx": 70, "speaker": "customer", "start_s": 147.2, "end_s": 148.4, "text_en": "Yes, delivery delivery. Two rupees freight.", "text_native": "हां, डिलीवरी डिलीवरी। दो रुपए किराया।" }, { "ucid": "21112178901957171", "idx": 71, "speaker": "agent", "start_s": 148.4, "end_s": 149.0, "text_en": "With TC etc.?", "text_native": "टीसी वगैरह के साथ?" }, { "ucid": "21112178901957171", "idx": 72, "speaker": "customer", "start_s": 149.0, "end_s": 149.6, "text_en": "Hmm hmm hmm.", "text_native": "हम्म हम्म हम्म।" }, { "ucid": "21112178901957171", "idx": 73, "speaker": "agent", "start_s": 149.9, "end_s": 150.7, "text_en": "Where did you get this from?", "text_native": "ये कहां से लिया था आपने?" }, { "ucid": "21112178901957171", "idx": 74, "speaker": "customer", "start_s": 150.7, "end_s": 152.2, "text_en": "That was lifted from a dealer, right, from Faridabad.", "text_native": "वो तो डीलर से उठाया ना फरीदाबाद से।" }, { "ucid": "21112178901957171", "idx": 75, "speaker": "agent", "start_s": 152.7, "end_s": 153.3, "text_en": "Lifted from Faridabad, okay.", "text_native": "फरीदाबाद से उठाया, अच्छा।" }, { "ucid": "21112178901957171", "idx": 76, "speaker": "customer", "start_s": 153.3, "end_s": 154.9, "text_en": "Yes, Faridabad, my material comes from Faridabad only.", "text_native": "हां, फरीदाबाद, मेरा माल फरीदाबाद से ही आता है।" }, { "ucid": "21112178901957171", "idx": 77, "speaker": "agent", "start_s": 155.2, "end_s": 158.2, "text_en": "Okay, okay. I can give it from Faridabad, what's the issue in that. Anyway, the price of CR is cheaper.", "text_native": "अच्छा अच्छा। मैं तो फरीदाबाद से दे दूंगा, उसमें क्या है। वैसे भी सीआर का जो प्राइस है वो सस्ता पड़ता है।" }, { "ucid": "21112178901957171", "idx": 78, "speaker": "customer", "start_s": 158.2, "end_s": 158.5, "text_en": "Both options are there.", "text_native": "दोनों ऑप्शन है।" }, { "ucid": "21112178901957171", "idx": 79, "speaker": "agent", "start_s": 158.8, "end_s": 159.9, "text_en": "Okay okay, fine fine.", "text_native": "अच्छा अच्छा, ठीक है ठीक है।" }, { "ucid": "21112178901957171", "idx": 80, "speaker": "customer", "start_s": 159.9, "end_s": 160.2, "text_en": "Yes.", "text_native": "हां जी।" }, { "ucid": "21112178901957171", "idx": 81, "speaker": "agent", "start_s": 160.2, "end_s": 161.5, "text_en": "Your vehicle also goes there, okay okay.", "text_native": "आपकी भी गाड़ी लगती है, ओके ओके।" }, { "ucid": "21112178901957171", "idx": 82, "speaker": "customer", "start_s": 161.5, "end_s": 162.5, "text_en": "Okay, it's 12 tons, right?", "text_native": "ठीक है, बारह टन है ना?" }, { "ucid": "21112178901957171", "idx": 83, "speaker": "agent", "start_s": 162.5, "end_s": 163.4, "text_en": "We use our own vehicle.", "text_native": "अपनी ही गाड़ी लगाते हैं।" }, { "ucid": "21112178901957171", "idx": 84, "speaker": "customer", "start_s": 163.4, "end_s": 163.6, "text_en": "Huh?", "text_native": "हां?" }, { "ucid": "21112178901957171", "idx": 85, "speaker": "agent", "start_s": 163.8, "end_s": 164.9, "text_en": "We use our own vehicle.", "text_native": "अपनी ही गाड़ी लगाते हैं हम।" }, { "ucid": "21112178901957171", "idx": 86, "speaker": "customer", "start_s": 165.1, "end_s": 165.4, "text_en": "Okay.", "text_native": "अच्छा।" }, { "ucid": "21112178901957171", "idx": 87, "speaker": "agent", "start_s": 165.4, "end_s": 167.0, "text_en": "No, I will give the price with delivery.", "text_native": "नहीं, मैं तो वैसे डिलीवरी के साथ दूंगा प्राइस।" }, { "ucid": "21112178901957171", "idx": 88, "speaker": "customer", "start_s": 167.5, "end_s": 170.8, "text_en": "In that, two rupees will be less, that's it. The freight is one rupee eighty, seventy paise from there, from Jaipur.", "text_native": "उसमें दो रुपए कम हो जाएंगे वो तो। किराया एक रुपए अस्सी, सत्तर पैसे चलता है वहां से जयपुर से।" }, { "ucid": "21112178901957171", "idx": 89, "speaker": "agent", "start_s": 171.5, "end_s": 172.7, "text_en": "How much does it cost you from Faridabad?", "text_native": "फरीदाबाद से आपको कितना पड़ता है?" }, { "ucid": "21112178901957171", "idx": 90, "speaker": "customer", "start_s": 172.7, "end_s": 173.6, "text_en": "One rupee seventy paise.", "text_native": "एक रुपए सत्तर पैसे।" }, { "ucid": "21112178901957171", "idx": 91, "speaker": "agent", "start_s": 173.9, "end_s": 174.6, "text_en": "And from Jaipur?", "text_native": "और जयपुर से?" }, { "ucid": "21112178901957171", "idx": 92, "speaker": "customer", "start_s": 174.8, "end_s": 176.3, "text_en": "One rupee seventy paise, both are at an equal distance, right?", "text_native": "एक रुपए सत्तर पैसे, दोनों बराबर दूरी है ना।" }, { "ucid": "21112178901957171", "idx": 93, "speaker": "agent", "start_s": 176.5, "end_s": 178.2, "text_en": "Okay, both are equal. One rupee seventy paise. For a 12, 12 ton vehicle?", "text_native": "अच्छा दोनों बराबर ही है। एक रुपए सत्तर पैसे। बारह, बारह टन की गाड़ी के लिए?" }, { "ucid": "21112178901957171", "idx": 94, "speaker": "customer", "start_s": 178.2, "end_s": 179.9, "text_en": "Yes, 12 tons, it costs one rupee seventy paise.", "text_native": "हां, बारह टन, एक रुपए सत्तर पैसे पड़ती है।" }, { "ucid": "21112178901957171", "idx": 95, "speaker": "agent", "start_s": 180.5, "end_s": 180.8, "text_en": "Okay.", "text_native": "ठीक है।" }, { "ucid": "21112178901957171", "idx": 96, "speaker": "customer", "start_s": 181.1, "end_s": 181.4, "text_en": "Okay.", "text_native": "ठीक है।" }, { "ucid": "21112178901957171", "idx": 97, "speaker": "agent", "start_s": 181.4, "end_s": 183.9, "text_en": "Okay sir, then give me time for today, let's close this today itself, right?", "text_native": "ठीक है सर, मेरेको फिर आज ही का टाइम दो, आज ही क्लोज करते हैं फिर इसको, है ना?" }, { "ucid": "21112178901957171", "idx": 98, "speaker": "customer", "start_s": 184.0, "end_s": 186.8, "text_en": "Yes, tell me what the rate comes to, I will find out in the market, if the rate is comparable, I will take it, sir.", "text_native": "हां बताइए रेट क्या बनता है, मैं मार्केट में पता कर लूंगा, रेट कंपेयर होगा तो ले लूंगा सर।" }, { "ucid": "21112178901957171", "idx": 99, "speaker": "agent", "start_s": 186.8, "end_s": 188.2, "text_en": "Hmm hmm hmm. Last time you had ordered Tata's.", "text_native": "हम्म हम्म हम्म। लास्ट टाइम आपने टाटा का मंगाया था।" }, { "ucid": "21112178901957171", "idx": 100, "speaker": "customer", "start_s": 188.6, "end_s": 189.8, "text_en": "Sir, I have a requirement every month.", "text_native": "सर मेरी हर महीने रिक्वायरमेंट होती है।" }, { "ucid": "21112178901957171", "idx": 101, "speaker": "agent", "start_s": 190.1, "end_s": 192.8, "text_en": "No, I just wanted to know if it's Tata or are there other brands for your CR?", "text_native": "नहीं, मैं बस इतना जानना चाह रहा था कि टाटा रहता है कि और भी ब्रांड्स रहते हैं आपके सीआर के?" }, { "ucid": "21112178901957171", "idx": 102, "speaker": "customer", "start_s": 192.8, "end_s": 194.3, "text_en": "JSW also works. You are speaking from JSW, where are you speaking from?", "text_native": "जेएसडब्ल्यू भी चलता है। आप तो जेएसडब्ल्यू से बोल रहे हैं, कहां से बोल रहे हैं?" }, { "ucid": "21112178901957171", "idx": 103, "speaker": "agent", "start_s": 194.5, "end_s": 202.0, "text_en": "I am speaking from JSW only but we also have Tata's material. So there is no issue. We have JSW's and we have Tata's as well. If, for example, the material goes out of stock, then we get it from our Tata distributor because he takes the material from us only.", "text_native": "मैं जेएसडब्ल्यू से ही बोल रहा हूं बट हमारा टाटा का भी रहता है मटेरियल। तो कोई इशू नहीं है। जेएसडब्ल्यू का भी रहता है, टाटा का भी रहता है। अगर जैसे मटेरियल आउट ऑफ स्टॉक हो जाता है तो टाटा का हमारा जो डिस्ट्रीब्यूटर है उनसे दिलवा देते हैं क्योंकि वो हमसे ही लेता है मटेरियल।" }, { "ucid": "21112178901957171", "idx": 104, "speaker": "customer", "start_s": 202.0, "end_s": 202.2, "text_en": "Hmm.", "text_native": "हम्म।" }, { "ucid": "21112178901957171", "idx": 105, "speaker": "agent", "start_s": 202.5, "end_s": 205.1, "text_en": "So there is no issue, I will give that too. Whatever the best possible rate is, I will get that for you.", "text_native": "तो कोई इशू नहीं है, वो भी दे दूंगा मैं। जो बेस्ट पॉसिबल रेट पड़ेगा वो मैं आपको दिलवा दूंगा।" }, { "ucid": "21112178901957171", "idx": 106, "speaker": "customer", "start_s": 205.1, "end_s": 206.5, "text_en": "Tell me the rate, it's all a game of rates, right?", "text_native": "रेट बताइए, मेन तो रेट का खेल है ना।" }, { "ucid": "21112178901957171", "idx": 107, "speaker": "agent", "start_s": 206.8, "end_s": 208.0, "text_en": "That's right. Okay, okay, okay.", "text_native": "बात सही है। ठीक है, ठीक है, ठीक है।" }, { "ucid": "21112178901957171", "idx": 108, "speaker": "customer", "start_s": 208.3, "end_s": 208.6, "text_en": "Okay.", "text_native": "ओके।" } ], "steps": [ { "ucid": "21112178901957171", "step_id": "CL1", "step_name": "Opener acknowledges platform submission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Sir, do you have any requirement right now? Are you looking for anything in HR CR?", "comment": "The agent opened the call by asking for a requirement, failing to acknowledge any prior interaction or platform submission as required for this pitch type." }, { "ucid": "21112178901957171", "step_id": "CL2", "step_name": "Revalidate every field", "weight": 3.0, "result": "full", "earned": 3.0, "questions_hit": 5, "evidence": "AGENT: .6 1250, what quantity? CUSTOMER: Make it 12 tons... AGENT: I can give it from Faridabad... AGENT: By when do you need the material? CUSTOMER: I'll finalize it today itself.", "comment": "The agent successfully revalidated all five key fields: product (CR), specs (.6x1250), quantity (12T), location (Faridabad), and timeline (today)." }, { "ucid": "21112178901957171", "step_id": "CL3", "step_name": "Discovery (5 Qs, woven naturally)", "weight": 2.0, "result": "partial", "earned": 1.0, "questions_hit": 3, "evidence": "AGENT: So what is your, I mean, what end product do you make from this material, sir? ... I just wanted to know if it's Tata or are there other brands for your CR? ... You pay in advance, you... on advance.", "comment": "The agent successfully discovered the end application, current brands, and payment terms, but did not ask about monthly tonnage or JSW's share of business." }, { "ucid": "21112178901957171", "step_id": "CL4", "step_name": "Closure with price & timeline", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Okay sir, then give me time for today, let's close this today itself, right?", "comment": "Although a price was not given on the call, the agent established a clear timeline for providing the price and closing the deal ('today')." }, { "ucid": "21112178901957171", "step_id": "CL5", "step_name": "No unnecessary re-pitching", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "So ours will be totally primary.", "comment": "The agent did not re-pitch the portfolio and focused only on the customer's CR requirement, correctly reinforcing the 'primary' material advantage against auction." } ], "objections": [ { "ucid": "21112178901957171", "obj_type": "price", "state": "handled", "evidence": "When I lifted the material on Friday, it cost me 60 rupees delivered.", "response": "Sir, auction material is available cheaper, we also know that, sir... So ours will be totally primary." }, { "ucid": "21112178901957171", "obj_type": "send_price_will_think", "state": "handled", "evidence": "Yes, tell me what the rate comes to, I will find out in the market, if the rate is comparable, I will take it, sir.", "response": "Okay sir, then give me time for today, let's close this today itself, right?" } ], "missed_steps": [ "CL1 Opener acknowledges platform submission", "CL3 Discovery (5 Qs, woven naturally)" ], "objection_phrases_list": [] }