{
  "ucid": "21112178895432471",
  "call_date": "2026-09-09",
  "start_time": "1899-12-30 17:15:24",
  "end_time": "1899-12-30 17:15:52",
  "duration_sec": 28,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Not_Answered",
  "agent": "ankit mistry",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAef2aecb4e417f60effc6f8ea4430384e.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 43,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178895432471__DIAef2aecb4e417f60effc6f8ea4430384e.mp3",
  "audio_bytes": 37152,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 11:36:57.972567+00",
  "audio_secs": 12.384,
  "source_file": "Sep1-10.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] UNKNOWN: Your call has been forwarded to voicemail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n[10s] AGENT: Okay.   (ठीक है।)",
  "language": "English",
  "languages": "[\"English\", \"Hindi\"]",
  "turn_count": 2,
  "connected": 0,
  "audio_notes": "noisy: The call connects to a standard English voicemail prompt. A very brief and muffled human utterance is heard after the tone.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "red",
  "band_reason": "no human conversation on the recording (voicemail / IVR / ringing)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "excluded",
  "model": null,
  "rubric_version": "1.0.0",
  "exclusion_reason": "dead / non-analysable call (red band): 2 turns",
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": null,
  "pitch_score_band": null,
  "pitch_missed_steps": null,
  "pitch_coaching_note": null,
  "usp_relevance": null,
  "rubric_inferred": 0,
  "segment_detected": null,
  "mfg_flag": null,
  "geo_flag": null,
  "geo_reason": null,
  "moq_flag": null,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": null,
  "material_detected": null,
  "catalogue_status": null,
  "quality_flags_total": null,
  "supply_flag": null,
  "supply_details": null,
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": null,
  "raw_json": null,
  "error": null,
  "latency_ms": null,
  "input_tokens": null,
  "output_tokens": null,
  "created_at": "2026-09-25 10:42:41",
  "sentiment": "n/a",
  "sentiment_score": null,
  "sentiment_confidence": "none",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "excluded: dead call (red band)",
  "talk_ratio": 1.0,
  "agent_talk_sec": 0.4,
  "customer_talk_sec": 0.0,
  "dead_air_sec": 27.6,
  "longest_monologue_sec": 0.4,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 1,
  "customer_turns": 0,
  "discovery_qs": 0,
  "words_agent": 1,
  "words_customer": 0,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178895432471",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.0,
      "end_s": 8.93,
      "text_en": "Your call has been forwarded to voicemail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.",
      "text_native": "Your call has been forwarded to voicemail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up."
    },
    {
      "ucid": "21112178895432471",
      "idx": 1,
      "speaker": "agent",
      "start_s": 9.83,
      "end_s": 10.28,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    }
  ],
  "steps": [],
  "objections": [],
  "missed_steps": [],
  "objection_phrases_list": []
}