{
  "ucid": "21112178895384431",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 17:07:24",
  "end_time": "2026-09-09 17:14:29",
  "duration_sec": 425,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA1c1c4c634ba1ac47d7babeb8e64fc950.mp3",
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  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 405.864,
  "source_file": "Sep1-10>40s.xlsx",
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  "english_text": "[1s] CUSTOMER: Hello   (हेलो)\n[2s] AGENT: Hello   (हेलो)\n[3s] CUSTOMER: Hello, yes, am I speaking with RK Enterprises?   (हेलो, हां, आर के एंटरप्राइजेस से बात कर रहे?)\n[5s] CUSTOMER: Yes.   (हां।)\n[5s] AGENT: This is Abdul speaking, sir, from JSW.   (अब्दुल बात कर रहा हूं सर, मैं जेएसडब्ल्यू से।)\n[7s] CUSTOMER: Yes, tell me.   (हां, बोलो ना।)\n[8s] AGENT: Do you have any requirement for steel, sir?   (कुछ रिक्वायरमेंट है क्या सर स्टील में आपको?)\n[10s] CUSTOMER: Yes, there is a requirement, a lot of it.   (रिक्वायरमेंट रहता है ना, बहुत रहता है।)\n[11s] AGENT: Is there a requirement in steel members?   (स्टील मेंबर्स में रिक्वायरमेंट है?)\n[13s] CUSTOMER: In HR, in HR.   (एचआर में, एचआर में।)\n[14s] AGENT: Is there a requirement in HR, sir? What is the requirement for HR right now?   (एचआर में रिक्वायरमेंट है क्या सर? अभी क्या रिक्वायरमेंट है एचआर का?)\n[15s] CUSTOMER: Yes, a lot. There's 2.3, 4 mm BS K46, 6 mm BS K46.   (हां, बहुत। 2.3 का रहता है, 4 mm BS K46, 6 mm BS K46.)\n[17s] AGENT: You can take it now, sir, because the rate will increase now. The market is stable right now. From tomorrow, it's going to increase by another 500 rupees in HR.   (अभी तो सर ले सकते हैं अभी क्योंकि रेट इंक्रीज होगा अभी। अभी मार्केट स्टेबल है। कल से पांच सौ रुपए और बढ़ने वाला है एचआर में।)\n[22s] CUSTOMER: 3 mm is needed, 3 mm of E250 is needed.   (तीन एमएम लगने वाला, तीन एमएम लगता है E250 का।)\n[24s] AGENT: So if you have something now, take it, sir. Are you planning to purchase now?   (तो अभी कुछ है तो ले लीजिए सर अभी आप। अभी परचेस प्लान हो रहा है आपका?)\n[26s] CUSTOMER: What is the rate, tell me.   (क्या रेट है बताओ ना मेरे को जरा।)\n[27s] AGENT: Sixty-two sir, sixty-two, 62, ex-   (बासठ सर, बासठ, 62, एक्स)\n[28s] CUSTOMER: How much?   (कितना?)\n[28s] AGENT: 62, JSW prime material, ex-Chakan, ex-Pune.   (62, जेएसडब्ल्यू प्राइम मटेरियल, एक्स-चाकन, एक्स-पुणे।)\n[30s] CUSTOMER: 62, is it 62?   (62, 62 है क्या?)\n[31s] AGENT: Yes, and from tomorrow it's going to increase by another 500 rupees, sir.   (हां, अभी कल से पांच सौ रुपए और बढ़ने वाला है सर।)\n[33s] AGENT: Actually, what happened is the rate of iron ore has increased, okay? The rate of coking coal. So the rate is increasing. This month it's going to increase by another 2 rupees, okay?   (एक्चुअली क्या है कि आयरन ओर का रेट बढ़ गया, ठीक है? कुकिंग कोल का रेट। तो रेट इंक्रीज हो रही है। इस मंथ और भी दो रुपए बढ़ने वाली है, ठीक है?)\n[39s] AGENT: So if you want to purchase something, you can purchase it now, sir.   (सो अगर कुछ परचेस करना चाह रहे हैं तो अभी आप परचेस कर सकते हैं सर।)\n[41s] CUSTOMER: 62. What is the rate for BS K46?   (62. BS K46 कितना रेट है?)\n[42s] AGENT: Not for BS K46, I am telling you for normal HR IS 2062.   (BS K46 का नहीं है, आपको नॉर्मल एचआर का IS 2062 मैं बोल रहा हूं।)\n[45s] CUSTOMER: Is it for normal HR E250?   (नॉर्मल एचआर E250 का है क्या?)\n[46s] AGENT: Yes, for normal HR. What do you do? Do you do trading or manufacturing, sir?   (हां, नॉर्मल एचआर का। क्या करते हैं आप? ट्रेडिंग करते हैं या मैन्युफैक्चरिंग करते हैं सर?)\n[48s] CUSTOMER: No no, it's our own company.   (नहीं नहीं, अपनी कंपनी है खुद का।)\n[50s] AGENT: You have your own company. What do you make in manufacturing?   (आपकी खुद कंपनी है। मैन्युफैक्चरिंग में क्या बनाते हैं आप?)\n[51s] CUSTOMER: We make auto parts.   (ऑटो पार्ट्स बनाते हैं अपुन ने।)\n[52s] AGENT: Auto parts. That's great, sir. Take it, start the business. The rate is very low right now. From tomorrow, it will increase by another 500 rupees.   (ऑटो पार्ट्स। बढ़िया है सर। ले लीजिए, स्टार्ट कर दीजिए बिजनेस। अभी रेट बहुत अभी कम है। कल से पांच सौ रुपए और बढ़ जाएगा।)\n[55s] CUSTOMER: We need material in grade, that's why I said.   (अपने को ग्रेड में मटेरियल लगता है, इसलिए बोला।)\n[57s] AGENT: Yes, IS, you will get E250, sir.   (हां, IS, E250 मिल जाएगा ना सर आपको।)\n[59s] CUSTOMER: Yes, E250 is needed and BS K46 is needed. 4 mm, 6 mm. The rest is all E250.   (हां, E250 लगता है और BS K46 लगता है। 4 mm, 6 mm. बाकी सब E250 लगता है।)\n[102s] AGENT: And in CR   (और सीआर में)\n[103s] CUSTOMER: What is the current rate for CR 1 mm?   (सीआर का क्या रेट चालू है एक एमएम का?)\n[105s] AGENT: 70, 72 is the basic rate, sir.   (70, 72 चल रहा है सर बेसिक।)\n[107s] CUSTOMER: 72. CR 513   (72. सीआर 513)\n[108s] AGENT: CR 3, hmm.   (सीआर 3, हम्म।)\n[109s] CUSTOMER: 513 ED.\n[110s] AGENT: I had the rate from two days ago, I will take today's rate once.   (एक बार मुझे दो दिन पहले रेट था, एक बार आज का रेट ले लूंगा मैं।)\n[113s] AGENT: If you have any requirement now, please tell me, sir.   (अभी कुछ रिक्वायरमेंट हो तो बताइए ना सर आप।)\n[114s] CUSTOMER: Nothing right now. I have just taken it at the start of the month. No requirement now.   (अभी कुछ नहीं है। अभी लिया है मैंने मंथ के स्टार्ट में ही। अभी रिक्वायरमेंट नहीं।)\n[117s] CUSTOMER: Will take it at the end of the month, for next month's requirement, right?   (मंथ के एंड में लेंगे, अगले महीने के लिए रिक्वायरमेंट के लिए, नहीं क्या?)\n[119s] AGENT: Now... by the end of the month, the rate will definitely increase. If you are planning something now, you can place the order now.   (अभी कुछ, मंथ एंड में से रेट तो बढ़ ही जाएगा। अभी कुछ प्लान कर रहे होंगे तो अभी आप ऑर्डर दे सकते हैं।)\n[122s] CUSTOMER: Cash, is it in cash? Or on credit, sir?   (कैश, कैश में है क्या? क्रेडिट में है सर?)\n[124s] AGENT: Advance 100% first transaction.   (एडवांस 100% फर्स्ट ट्रांजैक्शन।)\n[126s] CUSTOMER: After that?   (उसके बाद?)\n[126s] AGENT: From the second transaction, we will provide credit and all.   (सेकंड ट्रांजैक्शन से क्रेडिट वगैरह प्रोवाइड करा देंगे ना।)\n[128s] CUSTOMER: For how many days?   (कितने दिन का?)\n[129s] AGENT: For 30 days.   (30 डेज का।)\n[130s] CUSTOMER: We get material from someone in Mumbai, we have been doing business with them for four years.   (आपण एक मुंबई से मंगाते हैं मटेरियल, उससे आपण चार साल से बिजनेस कर रहे हैं।)\n[133s] AGENT: Hmm.   (हम्म।)\n[133s] CUSTOMER: We need to increase our sourcing a bit, right?   (अपने को थोड़ा सोर्सिंग बढ़ाना है, नहीं क्या?)\n[135s] AGENT: Yes, yes, yes.   (जी जी जी।)\n[136s] AGENT: Sir, do this now, start with 5 tons. Listen.   (सर अभी आप ऐसा करो, पांच टन से स्टार्ट कर दो। सुनिए।)\n[138s] CUSTOMER: Your two from Mumbai   (आपने मुंबई के दो)\n[138s] AGENT: Tell me.   (बोलिए।)\n[139s] CUSTOMER: 5 tons, we... our monthly, in a month we need 30 tons.   (पांच टन, आपण अपना महीने, महीने में 30 टन लगता है रिक्वायरमेंट।)\n[142s] AGENT: Okay, once you start with a small quantity, start with 5 tons of HR, okay? Then from the second transaction, I will get your credit etc. done.   (ठीक है, एक बार आप स्टार्ट कर लीजिए छोटा ही क्वांटिटी से, पांच टन से आप स्टार्ट कर लीजिए एचआर, ठीक है? फिर सेकंड ट्रांजैक्शन से मैं आपका क्रेडिट वगैरह करा दूंगा।)\n[146s] AGENT: Are you getting my point?   (समझ रहे हैं मेरी बात को?)\n[148s] CUSTOMER: After that, what?   (उसके बाद क्या?)\n[149s] AGENT: Yes, from the second transaction.   (हां, सेकंड ट्रांजैक्शन से।)\n[151s] AGENT: So if you have any order now, tell me. If you want to close it today, I will give you the rate and all. The rate is 62 and whatever the delivery charge is, I will get it done. You need delivery in Pune, right?   (तो अभी कुछ ऑर्डर है तो बोलिए ना, आज अगर क्लोज करना चाहेंगे आप तो अभी मैं वो रेट वगैरह दे दूंगा। 62 का रेट है एंड डिलीवरी चार्ज जो भी पड़ेगा मैं करा दूंगा। डिलीवरी पुणे में चाहिए ना आपको?)\n[155s] CUSTOMER: Delivery yes, here in our Talawade.   (डिलीवरी हां, इधर अपने तलवडी में चाहिए।)\n[156s] AGENT: Talawade, yes, you'll get it. Now actually what's happening is that all   (तलवडी, हां मिल जाएगा। अभी एक्चुअली क्या है ना कि सारा)\n[158s] CUSTOMER: Yours is in Chakan, right?   (तुम्हारा है ना चाकन में?)\n[159s] AGENT: The JSW plant is in Chakan, right?   (चाकन में है ना जेएसडब्ल्यू का प्लांट?)\n[160s] AGENT: Yes Chakan, Chakan, I'll get it delivered from Chakan itself, I know. If you want to purchase, do it now sir because today I closed three-four orders because the rate is going to increase from tomorrow, okay? 500 rupees.   (हां चाकन, चाकन, चाकन से ही दिलवाऊंगा, मुझे पता है। अगर आप परचेस करना चाहते हैं तो कर लीजिए सर अभी बिकॉज आज तो मैं तीन-चार ऑर्डर आज ही क्लोज किया बिकॉज अभी रेट बढ़ने वाला है कल से, ठीक है? पांच सौ रुपया।)\n[207s] AGENT: So if you want to do something else, let me know. Start with 5 tons of 3 mm, from 5 tons. 5 tons, 6 tons, in the next order I will get your credit etc. done, credit.   (तो और कुछ करना चाहे तो बता दीजिए। तीन एमएम का पांच टन से स्टार्ट कर लीजिए, पांच टन से। पांच टन, छह टन, नेक्स्ट ऑर्डर में आपका मैं क्रेडिट वगैरह करा दूंगा, क्रेडिट।)\n[211s] CUSTOMER: You send me a message on WhatsApp and your   (मेरे को तुम व्हाट्सएप पे मैसेज डालो और तुम्हारा)\n[212s] AGENT: I have sent the WhatsApp message, sir, I have sent it to you.   (व्हाट्सएप मैसेज डाल दिया सर, मैं डाल दिया आपको।)\n[214s] CUSTOMER: I will tell you about next month.   (अगले महीने का मैं बताता है तुमको।)\n[215s] AGENT: Oh sir, what now, next month the rate will go up.   (अरे सर, अभी क्या, अगले महीने रेट ही जाएगा।)\n[217s] CUSTOMER: No, we have just taken 20-25 tons of material now.   (नहीं, अभी बीस-पच्चीस टन मटेरियल लिया है अपुन ने अभी।)\n[219s] AGENT: You have taken it, I understand.   (आपने लिया है मैं समझ रहा हूं।)\n[220s] CUSTOMER: Next month's plan, for next month's plan, right, we get it on the 25th, what do you call it, the schedule comes.   (अगले महीने का प्लान, अगले महीने का प्लान का नहीं क्या, पच्चीस तारीख को आता है अपने को, क्या बोलते उसको, शेड्यूल आता है।)\n[223s] AGENT: Okay, okay.   (अच्छा अच्छा।)\n[224s] CUSTOMER: According to that schedule, we then order the material. We start from the beginning. We order in between also.   (वो शेड्यूल के हिसाब से फिर अपुन मंगा-मंगाते हैं मटेरियल। स्टार्टिंग से चालू करते हैं। बीच में भी मंगाते हैं।)\n[226s] AGENT: If you want to start from now, start with 5 tons.   (अभी से स्टार्ट करना है तो पांच टन से स्टार्ट कर लीजिए।)\n[228s] CUSTOMER: Okay.   (ठीक है।)\n[229s] CUSTOMER: Our schedule for next month will come on the 20th-25th.   (बीस-पच्चीस को आएगा हमारा अगले महीने का शेड्यूल।)\n[231s] AGENT: Hmm, so we'll take one from you   (हम्म, तो तुमसे लेते एक)\n[233s] AGENT: You start with 5 tons.   (पांच टन से स्टार्ट कर लीजिए आप।)\n[235s] CUSTOMER: Okay, okay.   (ठीक है, ठीक है।)\n[236s] AGENT: So if you have any order now, tell me, I have sent the message, okay?   (तो अभी कुछ ऑर्डर है तो बताइए, मैं मैसेज कर दिया, ठीक है आपको?)\n[238s] CUSTOMER: Okay.   (ठीक है रे।)\n[239s] CUSTOMER: I will tell you. 4 mm will be needed, 4 or 6 mm.   (बताता है मैं तुमको। चार एमएम का लगेगा, चार या छह एमएम।)\n[241s] AGENT: If you want to order 4 mm now, do it. From tomorrow it's increasing by 500 rupees, sir. Next month it will increase by 2 rupees. If you want to order 5 tons, order it now. Today itself. 62 plus 650 for you, delivered. I will get 5 tons delivered for 62,650.   (चार एमएम अभी ऑर्डर करना है, कर लीजिए। कल से पांच सौ रुपए बढ़ रहा है सर। अगला महीना दो रुपए बढ़ जाएगा। पांच टन ऑर्डर करना है तो ऑर्डर कर लीजिए अभी आप। आज के दिन में। बासठ प्लस आपको 650 डिलीवर। बासठ 650 डिलीवरी करा दूंगा पांच टन।)\n[246s] AGENT: JSW prime material.   (जेएसडब्ल्यू प्राइम मटेरियल।)\n[247s] CUSTOMER: In 62?   (बासठ में क्या?)\n[248s] AGENT: 62,650, Pune delivery.   (बासठ 650, पुणे डिलीवरी।)\n[250s] CUSTOMER: Nothing less?   (कुछ कम नहीं?)\n[250s] AGENT: 250 cashback. Okay. 62,400.   (250 कैशबैक। चलिए। बासठ 400।)\n[253s] AGENT: 62,400 delivery for 5 tons. JSW prime material. I will give you 250 cashback.   (बासठ 400 डिलीवरी पांच टन के लिए। जेएसडब्ल्यू प्राइम मटेरियल। 250 कैशबैक दे दूंगा आपको।)\n[256s] CUSTOMER: It's E250, right? Or another grade?   (E250 है ना? दूसरा ग्रेड है?)\n[257s] AGENT: What?   (क्या?)\n[257s] AGENT: IS 2062.\n[258s] CUSTOMER: IS 0\n[259s] AGENT: 2062 E250.\n[300s] CUSTOMER: Is that so? We need more of 2.3, 10 tons of material is needed.   (ऐसा है क्या? 2.3 का अपने को ज्यादा लगता है, 10 टन मटेरियल लगता है।)\n[302s] AGENT: So I am giving 2.3, whatever it is. Because from tomorrow the rate is increasing, sir. If you finalize today, you can do it today.   (तो 2.3 दे दे रहा हूं, जो भी है। बिकॉज कल से रेट सर बढ़ रहा है। आज ही फाइनल करेंगे तो आप कर सकते हैं आज।)\n[305s] CUSTOMER: That also we need in grade.   (वो भी ग्रेड में लगता है अपने को।)\n[306s] AGENT: Which grade?   (कौन ग्रेड?)\n[307s] CUSTOMER: That 10790 grade.   (वो 10790 ग्रेड।)\n[309s] AGENT: 1079 HRPO, I understood. Yes yes, I understood. That comes a bit expensive, that material is pickled.   (1079 HRPO, समझ गया। हां हां, समझ गया। वो थोड़ा महंगा आता है, पिकलिंग किया हुआ रहता है वो मटेरियल।)\n[312s] CUSTOMER: Pickling, without pickling will also work for us.   (पिकलिंग, विदाउट पिकलिंग भी चलेगा अपने को।)\n[314s] AGENT: Without pickling, you can take IS 2062. It's for 62, I will get it delivered for 62,400, 250 cashback. If you close today.   (विदाउट पिकलिंग IS 2062 ले लेते आप। बासठ का है, बासठ 400 डिलीवरी करा दूंगा, 250 कैशबैक। आज क्लोज करेंगे तो।)\n[317s] CUSTOMER: We need that material clean, you know? It has a process, it gets welded, spot welding.   (अपने को साफ चाहिए वो मटेरियल, नहीं क्या? उसको प्रोसेस होता है, वेल्डिंग होता है उसको, स्पॉट वेल्डिंग।)\n[319s] AGENT: Okay, yes I understood, it has a coating inside it. So you start the business with IS 2062.   (ठीक है, हां समझ गया, उसके अंदर एक कोटिंग रहता है। तो आप IS 2062 से स्टार्ट कीजिए ना बिजनेस।)\n[322s] CUSTOMER: Okay, I will tell you from next month.   (ठीक है, अगले महीने से तुमको बताता है मैं।)\n[324s] AGENT: Oh brother, next month, okay, you take it next month, sir.   (अरे भाई, अगले महीने, ठीक है आप अगले महीने ले लीजिएगा सर।)\n[325s] CUSTOMER: What is it, this month we have taken 2.3 material, 8 tons.   (क्या है, इस महीने 2.3 का मटेरियल लिया है अपुन ने, आठ टन।)\n[328s] AGENT: Okay sir, you take it next month.   (ठीक है सर, अगले महीने आप लीजिएगा।)\n[330s] CUSTOMER: That's what I'm telling, telling you.   (वही बताता है, बता रहा हूं ना।)\n[331s] AGENT: Okay.   (ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\", \"Marathi\"]",
  "turn_count": 116,
  "connected": 1,
  "audio_notes": "clear: The customer speaks a heavily Marathi-influenced dialect of Hindi, while the agent speaks more standard Hindi. Both speakers code-mix extensively with English for technical terms.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "116 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 8.0,
  "pitch_score_band": "green",
  "pitch_missed_steps": "[\"SL3 Discovery (6 Qs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer defers a purchase to a specific future event, like their schedule arriving on the 25th, lock in a callback for the day after instead of just accepting the delay.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "BS K46",
  "catalogue_status": "not_available",
  "quality_flags_total": 1,
  "supply_flag": "spec_not_available",
  "supply_details": "Agent stated he was not quoting for BS K46 and could only offer IS 2062.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, an auto parts manufacturer, is looking to diversify sourcing for their 30 MT/month HR steel requirement. The agent used an impending price increase to create urgency, but the customer had no immediate need as they had just restocked. The agent confirmed availability for standard E250 grade but not for the requested BS K46. The call ended with the customer deferring the conversation to the next month without a firm next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: This is Abdul speaking, sir, from JSW. CUSTOMER: Yes, tell me.\", \"comment\": \"The agent identified JSW and the customer gave implicit permission to proceed, satisfying the step's intent.\"}, {\"step_id\": \"SL2\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: You can take it now, sir, because the rate will increase now. The market is stable right now. From tomorrow, it's going to increase by another 500 rupees in HR.\", \"comment\": \"The agent led with a clear, concise price signal hook about an impending rate increase.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"AGENT: What do you do? Do you do trading or manufacturing, sir? CUSTOMER: in a month we need 30 tons. CUSTOMER: We get material from someone in Mumbai...\", \"comment\": \"Agent asked what they manufacture (Q1); customer volunteered monthly tonnage (Q3) and incumbent supplier (Q4). Three questions were covered.\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: From the second transaction, we will provide credit and all.\", \"comment\": \"The agent correctly pitched the credit policy when the customer asked, and proposed a trial order, which are relevant USPs to the discovered needs.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: If you have any requirement now, please tell me, sir.\", \"comment\": \"The agent asked if a current requirement exists, but the customer confirmed they had just purchased stock and had no immediate need.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended vaguely with the customer saying they'll consider next month; the agent did not establish a specific callback date or committed next action.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"When a customer defers a purchase to a specific future event, like their schedule arriving on the 25th, lock in a callback for the day after instead of just accepting the delay.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"BS K46\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Agent stated he was not quoting for BS K46 and could only offer IS 2062.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"credit\", \"state\": \"handled\", \"evidence\": \"CUSTOMER: Cash, is it in cash? Or on credit, sir?\", \"response\": \"AGENT: Advance 100% first transaction. From the second transaction, we will provide credit and all.\"}, {\"obj_type\": \"incumbent_supplier\", \"state\": \"handled\", \"evidence\": \"CUSTOMER: We get material from someone in Mumbai, we have been doing business with them for four years.\", \"response\": \"AGENT: Sir, do this now, start with 5 tons.\"}, {\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"CUSTOMER: I will tell you about next month.\", \"response\": \"AGENT: Oh brother, next month, okay, you take it next month, sir.\"}], \"call_summary\": \"The customer, an auto parts manufacturer, is looking to diversify sourcing for their 30 MT/month HR steel requirement. The agent used an impending price increase to create urgency, but the customer had no immediate need as they had just restocked. The agent confirmed availability for standard E250 grade but not for the requested BS K46. The call ended with the customer deferring the conversation to the next month without a firm next step.\"}",
  "error": null,
  "latency_ms": 71454,
  "input_tokens": 7382,
  "output_tokens": 1138,
  "created_at": "2026-09-25 11:13:31",
  "sentiment": "positive",
  "sentiment_score": 0.153,
  "sentiment_confidence": "high",
  "pos": 7,
  "neg": 4,
  "lex_hits": 16,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.627,
  "agent_talk_sec": 197.4,
  "customer_talk_sec": 117.5,
  "dead_air_sec": 110.1,
  "longest_monologue_sec": 51.8,
  "agent_wpm": 231.3,
  "interruptions": 0,
  "agent_turns": 62,
  "customer_turns": 54,
  "discovery_qs": 18,
  "words_agent": 761,
  "words_customer": 412,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178895384431",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.08,
      "end_s": 1.61,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178895384431",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.4,
      "end_s": 2.81,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178895384431",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.18,
      "end_s": 4.7,
      "text_en": "Hello, yes, am I speaking with RK Enterprises?",
      "text_native": "हेलो, हां, आर के एंटरप्राइजेस से बात कर रहे?"
    },
    {
      "ucid": "21112178895384431",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.7,
      "end_s": 5.01,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.01,
      "end_s": 6.6,
      "text_en": "This is Abdul speaking, sir, from JSW.",
      "text_native": "अब्दुल बात कर रहा हूं सर, मैं जेएसडब्ल्यू से।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 5,
      "speaker": "customer",
      "start_s": 6.79,
      "end_s": 7.48,
      "text_en": "Yes, tell me.",
      "text_native": "हां, बोलो ना।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 6,
      "speaker": "agent",
      "start_s": 7.9,
      "end_s": 9.41,
      "text_en": "Do you have any requirement for steel, sir?",
      "text_native": "कुछ रिक्वायरमेंट है क्या सर स्टील में आपको?"
    },
    {
      "ucid": "21112178895384431",
      "idx": 7,
      "speaker": "customer",
      "start_s": 9.68,
      "end_s": 10.9,
      "text_en": "Yes, there is a requirement, a lot of it.",
      "text_native": "रिक्वायरमेंट रहता है ना, बहुत रहता है।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 8,
      "speaker": "agent",
      "start_s": 11.18,
      "end_s": 12.44,
      "text_en": "Is there a requirement in steel members?",
      "text_native": "स्टील मेंबर्स में रिक्वायरमेंट है?"
    },
    {
      "ucid": "21112178895384431",
      "idx": 9,
      "speaker": "customer",
      "start_s": 12.7,
      "end_s": 13.4,
      "text_en": "In HR, in HR.",
      "text_native": "एचआर में, एचआर में।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 10,
      "speaker": "agent",
      "start_s": 13.5,
      "end_s": 14.8,
      "text_en": "Is there a requirement in HR, sir? What is the requirement for HR right now?",
      "text_native": "एचआर में रिक्वायरमेंट है क्या सर? अभी क्या रिक्वायरमेंट है एचआर का?"
    },
    {
      "ucid": "21112178895384431",
      "idx": 11,
      "speaker": "customer",
      "start_s": 14.8,
      "end_s": 17.48,
      "text_en": "Yes, a lot. There's 2.3, 4 mm BS K46, 6 mm BS K46.",
      "text_native": "हां, बहुत। 2.3 का रहता है, 4 mm BS K46, 6 mm BS K46."
    },
    {
      "ucid": "21112178895384431",
      "idx": 12,
      "speaker": "agent",
      "start_s": 17.48,
      "end_s": 21.48,
      "text_en": "You can take it now, sir, because the rate will increase now. The market is stable right now. From tomorrow, it's going to increase by another 500 rupees in HR.",
      "text_native": "अभी तो सर ले सकते हैं अभी क्योंकि रेट इंक्रीज होगा अभी। अभी मार्केट स्टेबल है। कल से पांच सौ रुपए और बढ़ने वाला है एचआर में।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 13,
      "speaker": "customer",
      "start_s": 21.68,
      "end_s": 23.48,
      "text_en": "3 mm is needed, 3 mm of E250 is needed.",
      "text_native": "तीन एमएम लगने वाला, तीन एमएम लगता है E250 का।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 14,
      "speaker": "agent",
      "start_s": 23.68,
      "end_s": 25.98,
      "text_en": "So if you have something now, take it, sir. Are you planning to purchase now?",
      "text_native": "तो अभी कुछ है तो ले लीजिए सर अभी आप। अभी परचेस प्लान हो रहा है आपका?"
    },
    {
      "ucid": "21112178895384431",
      "idx": 15,
      "speaker": "customer",
      "start_s": 25.98,
      "end_s": 26.58,
      "text_en": "What is the rate, tell me.",
      "text_native": "क्या रेट है बताओ ना मेरे को जरा।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 16,
      "speaker": "agent",
      "start_s": 26.58,
      "end_s": 27.58,
      "text_en": "Sixty-two sir, sixty-two, 62, ex-",
      "text_native": "बासठ सर, बासठ, 62, एक्स"
    },
    {
      "ucid": "21112178895384431",
      "idx": 17,
      "speaker": "customer",
      "start_s": 27.58,
      "end_s": 28.08,
      "text_en": "How much?",
      "text_native": "कितना?"
    },
    {
      "ucid": "21112178895384431",
      "idx": 18,
      "speaker": "agent",
      "start_s": 28.08,
      "end_s": 30.08,
      "text_en": "62, JSW prime material, ex-Chakan, ex-Pune.",
      "text_native": "62, जेएसडब्ल्यू प्राइम मटेरियल, एक्स-चाकन, एक्स-पुणे।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 19,
      "speaker": "customer",
      "start_s": 30.38,
      "end_s": 31.28,
      "text_en": "62, is it 62?",
      "text_native": "62, 62 है क्या?"
    },
    {
      "ucid": "21112178895384431",
      "idx": 20,
      "speaker": "agent",
      "start_s": 31.28,
      "end_s": 32.78,
      "text_en": "Yes, and from tomorrow it's going to increase by another 500 rupees, sir.",
      "text_native": "हां, अभी कल से पांच सौ रुपए और बढ़ने वाला है सर।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 21,
      "speaker": "agent",
      "start_s": 32.78,
      "end_s": 38.48,
      "text_en": "Actually, what happened is the rate of iron ore has increased, okay? The rate of coking coal. So the rate is increasing. This month it's going to increase by another 2 rupees, okay?",
      "text_native": "एक्चुअली क्या है कि आयरन ओर का रेट बढ़ गया, ठीक है? कुकिंग कोल का रेट। तो रेट इंक्रीज हो रही है। इस मंथ और भी दो रुपए बढ़ने वाली है, ठीक है?"
    },
    {
      "ucid": "21112178895384431",
      "idx": 22,
      "speaker": "agent",
      "start_s": 38.68,
      "end_s": 40.68,
      "text_en": "So if you want to purchase something, you can purchase it now, sir.",
      "text_native": "सो अगर कुछ परचेस करना चाह रहे हैं तो अभी आप परचेस कर सकते हैं सर।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 23,
      "speaker": "customer",
      "start_s": 41.08,
      "end_s": 42.28,
      "text_en": "62. What is the rate for BS K46?",
      "text_native": "62. BS K46 कितना रेट है?"
    },
    {
      "ucid": "21112178895384431",
      "idx": 24,
      "speaker": "agent",
      "start_s": 42.28,
      "end_s": 44.68,
      "text_en": "Not for BS K46, I am telling you for normal HR IS 2062.",
      "text_native": "BS K46 का नहीं है, आपको नॉर्मल एचआर का IS 2062 मैं बोल रहा हूं।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 25,
      "speaker": "customer",
      "start_s": 45.08,
      "end_s": 46.08,
      "text_en": "Is it for normal HR E250?",
      "text_native": "नॉर्मल एचआर E250 का है क्या?"
    },
    {
      "ucid": "21112178895384431",
      "idx": 26,
      "speaker": "agent",
      "start_s": 46.08,
      "end_s": 48.48,
      "text_en": "Yes, for normal HR. What do you do? Do you do trading or manufacturing, sir?",
      "text_native": "हां, नॉर्मल एचआर का। क्या करते हैं आप? ट्रेडिंग करते हैं या मैन्युफैक्चरिंग करते हैं सर?"
    },
    {
      "ucid": "21112178895384431",
      "idx": 27,
      "speaker": "customer",
      "start_s": 48.48,
      "end_s": 49.98,
      "text_en": "No no, it's our own company.",
      "text_native": "नहीं नहीं, अपनी कंपनी है खुद का।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 28,
      "speaker": "agent",
      "start_s": 50.08,
      "end_s": 51.48,
      "text_en": "You have your own company. What do you make in manufacturing?",
      "text_native": "आपकी खुद कंपनी है। मैन्युफैक्चरिंग में क्या बनाते हैं आप?"
    },
    {
      "ucid": "21112178895384431",
      "idx": 29,
      "speaker": "customer",
      "start_s": 51.48,
      "end_s": 52.48,
      "text_en": "We make auto parts.",
      "text_native": "ऑटो पार्ट्स बनाते हैं अपुन ने।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 30,
      "speaker": "agent",
      "start_s": 52.48,
      "end_s": 55.48,
      "text_en": "Auto parts. That's great, sir. Take it, start the business. The rate is very low right now. From tomorrow, it will increase by another 500 rupees.",
      "text_native": "ऑटो पार्ट्स। बढ़िया है सर। ले लीजिए, स्टार्ट कर दीजिए बिजनेस। अभी रेट बहुत अभी कम है। कल से पांच सौ रुपए और बढ़ जाएगा।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 31,
      "speaker": "customer",
      "start_s": 55.48,
      "end_s": 56.98,
      "text_en": "We need material in grade, that's why I said.",
      "text_native": "अपने को ग्रेड में मटेरियल लगता है, इसलिए बोला।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 32,
      "speaker": "agent",
      "start_s": 57.08,
      "end_s": 58.58,
      "text_en": "Yes, IS, you will get E250, sir.",
      "text_native": "हां, IS, E250 मिल जाएगा ना सर आपको।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 33,
      "speaker": "customer",
      "start_s": 58.58,
      "end_s": 101.98,
      "text_en": "Yes, E250 is needed and BS K46 is needed. 4 mm, 6 mm. The rest is all E250.",
      "text_native": "हां, E250 लगता है और BS K46 लगता है। 4 mm, 6 mm. बाकी सब E250 लगता है।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 34,
      "speaker": "agent",
      "start_s": 101.98,
      "end_s": 102.98,
      "text_en": "And in CR",
      "text_native": "और सीआर में"
    },
    {
      "ucid": "21112178895384431",
      "idx": 35,
      "speaker": "customer",
      "start_s": 102.98,
      "end_s": 104.48,
      "text_en": "What is the current rate for CR 1 mm?",
      "text_native": "सीआर का क्या रेट चालू है एक एमएम का?"
    },
    {
      "ucid": "21112178895384431",
      "idx": 36,
      "speaker": "agent",
      "start_s": 104.78,
      "end_s": 106.58,
      "text_en": "70, 72 is the basic rate, sir.",
      "text_native": "70, 72 चल रहा है सर बेसिक।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 37,
      "speaker": "customer",
      "start_s": 106.58,
      "end_s": 107.98,
      "text_en": "72. CR 513",
      "text_native": "72. सीआर 513"
    },
    {
      "ucid": "21112178895384431",
      "idx": 38,
      "speaker": "agent",
      "start_s": 108.08,
      "end_s": 108.88,
      "text_en": "CR 3, hmm.",
      "text_native": "सीआर 3, हम्म।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 39,
      "speaker": "customer",
      "start_s": 109.08,
      "end_s": 110.08,
      "text_en": "513 ED.",
      "text_native": "513 ED."
    },
    {
      "ucid": "21112178895384431",
      "idx": 40,
      "speaker": "agent",
      "start_s": 110.08,
      "end_s": 112.08,
      "text_en": "I had the rate from two days ago, I will take today's rate once.",
      "text_native": "एक बार मुझे दो दिन पहले रेट था, एक बार आज का रेट ले लूंगा मैं।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 41,
      "speaker": "agent",
      "start_s": 112.58,
      "end_s": 113.98,
      "text_en": "If you have any requirement now, please tell me, sir.",
      "text_native": "अभी कुछ रिक्वायरमेंट हो तो बताइए ना सर आप।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 42,
      "speaker": "customer",
      "start_s": 114.18,
      "end_s": 116.98,
      "text_en": "Nothing right now. I have just taken it at the start of the month. No requirement now.",
      "text_native": "अभी कुछ नहीं है। अभी लिया है मैंने मंथ के स्टार्ट में ही। अभी रिक्वायरमेंट नहीं।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 43,
      "speaker": "customer",
      "start_s": 117.08,
      "end_s": 119.28,
      "text_en": "Will take it at the end of the month, for next month's requirement, right?",
      "text_native": "मंथ के एंड में लेंगे, अगले महीने के लिए रिक्वायरमेंट के लिए, नहीं क्या?"
    },
    {
      "ucid": "21112178895384431",
      "idx": 44,
      "speaker": "agent",
      "start_s": 119.28,
      "end_s": 121.88,
      "text_en": "Now... by the end of the month, the rate will definitely increase. If you are planning something now, you can place the order now.",
      "text_native": "अभी कुछ, मंथ एंड में से रेट तो बढ़ ही जाएगा। अभी कुछ प्लान कर रहे होंगे तो अभी आप ऑर्डर दे सकते हैं।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 45,
      "speaker": "customer",
      "start_s": 122.18,
      "end_s": 123.68,
      "text_en": "Cash, is it in cash? Or on credit, sir?",
      "text_native": "कैश, कैश में है क्या? क्रेडिट में है सर?"
    },
    {
      "ucid": "21112178895384431",
      "idx": 46,
      "speaker": "agent",
      "start_s": 123.68,
      "end_s": 125.18,
      "text_en": "Advance 100% first transaction.",
      "text_native": "एडवांस 100% फर्स्ट ट्रांजैक्शन।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 47,
      "speaker": "customer",
      "start_s": 125.58,
      "end_s": 126.08,
      "text_en": "After that?",
      "text_native": "उसके बाद?"
    },
    {
      "ucid": "21112178895384431",
      "idx": 48,
      "speaker": "agent",
      "start_s": 126.08,
      "end_s": 128.08,
      "text_en": "From the second transaction, we will provide credit and all.",
      "text_native": "सेकंड ट्रांजैक्शन से क्रेडिट वगैरह प्रोवाइड करा देंगे ना।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 49,
      "speaker": "customer",
      "start_s": 128.08,
      "end_s": 128.58,
      "text_en": "For how many days?",
      "text_native": "कितने दिन का?"
    },
    {
      "ucid": "21112178895384431",
      "idx": 50,
      "speaker": "agent",
      "start_s": 128.58,
      "end_s": 129.58,
      "text_en": "For 30 days.",
      "text_native": "30 डेज का।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 51,
      "speaker": "customer",
      "start_s": 129.88,
      "end_s": 132.98,
      "text_en": "We get material from someone in Mumbai, we have been doing business with them for four years.",
      "text_native": "आपण एक मुंबई से मंगाते हैं मटेरियल, उससे आपण चार साल से बिजनेस कर रहे हैं।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 52,
      "speaker": "agent",
      "start_s": 133.18,
      "end_s": 133.48,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 53,
      "speaker": "customer",
      "start_s": 133.48,
      "end_s": 134.98,
      "text_en": "We need to increase our sourcing a bit, right?",
      "text_native": "अपने को थोड़ा सोर्सिंग बढ़ाना है, नहीं क्या?"
    },
    {
      "ucid": "21112178895384431",
      "idx": 54,
      "speaker": "agent",
      "start_s": 135.08,
      "end_s": 135.78,
      "text_en": "Yes, yes, yes.",
      "text_native": "जी जी जी।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 55,
      "speaker": "agent",
      "start_s": 136.08,
      "end_s": 137.58,
      "text_en": "Sir, do this now, start with 5 tons. Listen.",
      "text_native": "सर अभी आप ऐसा करो, पांच टन से स्टार्ट कर दो। सुनिए।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 56,
      "speaker": "customer",
      "start_s": 137.58,
      "end_s": 138.28,
      "text_en": "Your two from Mumbai",
      "text_native": "आपने मुंबई के दो"
    },
    {
      "ucid": "21112178895384431",
      "idx": 57,
      "speaker": "agent",
      "start_s": 138.28,
      "end_s": 138.68,
      "text_en": "Tell me.",
      "text_native": "बोलिए।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 58,
      "speaker": "customer",
      "start_s": 138.68,
      "end_s": 142.48,
      "text_en": "5 tons, we... our monthly, in a month we need 30 tons.",
      "text_native": "पांच टन, आपण अपना महीने, महीने में 30 टन लगता है रिक्वायरमेंट।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 59,
      "speaker": "agent",
      "start_s": 142.48,
      "end_s": 146.48,
      "text_en": "Okay, once you start with a small quantity, start with 5 tons of HR, okay? Then from the second transaction, I will get your credit etc. done.",
      "text_native": "ठीक है, एक बार आप स्टार्ट कर लीजिए छोटा ही क्वांटिटी से, पांच टन से आप स्टार्ट कर लीजिए एचआर, ठीक है? फिर सेकंड ट्रांजैक्शन से मैं आपका क्रेडिट वगैरह करा दूंगा।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 60,
      "speaker": "agent",
      "start_s": 146.48,
      "end_s": 147.48,
      "text_en": "Are you getting my point?",
      "text_native": "समझ रहे हैं मेरी बात को?"
    },
    {
      "ucid": "21112178895384431",
      "idx": 61,
      "speaker": "customer",
      "start_s": 148.28,
      "end_s": 149.48,
      "text_en": "After that, what?",
      "text_native": "उसके बाद क्या?"
    },
    {
      "ucid": "21112178895384431",
      "idx": 62,
      "speaker": "agent",
      "start_s": 149.48,
      "end_s": 150.48,
      "text_en": "Yes, from the second transaction.",
      "text_native": "हां, सेकंड ट्रांजैक्शन से।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 63,
      "speaker": "agent",
      "start_s": 150.68,
      "end_s": 154.78,
      "text_en": "So if you have any order now, tell me. If you want to close it today, I will give you the rate and all. The rate is 62 and whatever the delivery charge is, I will get it done. You need delivery in Pune, right?",
      "text_native": "तो अभी कुछ ऑर्डर है तो बोलिए ना, आज अगर क्लोज करना चाहेंगे आप तो अभी मैं वो रेट वगैरह दे दूंगा। 62 का रेट है एंड डिलीवरी चार्ज जो भी पड़ेगा मैं करा दूंगा। डिलीवरी पुणे में चाहिए ना आपको?"
    },
    {
      "ucid": "21112178895384431",
      "idx": 64,
      "speaker": "customer",
      "start_s": 154.78,
      "end_s": 156.28,
      "text_en": "Delivery yes, here in our Talawade.",
      "text_native": "डिलीवरी हां, इधर अपने तलवडी में चाहिए।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 65,
      "speaker": "agent",
      "start_s": 156.28,
      "end_s": 157.88,
      "text_en": "Talawade, yes, you'll get it. Now actually what's happening is that all",
      "text_native": "तलवडी, हां मिल जाएगा। अभी एक्चुअली क्या है ना कि सारा"
    },
    {
      "ucid": "21112178895384431",
      "idx": 66,
      "speaker": "customer",
      "start_s": 157.88,
      "end_s": 158.88,
      "text_en": "Yours is in Chakan, right?",
      "text_native": "तुम्हारा है ना चाकन में?"
    },
    {
      "ucid": "21112178895384431",
      "idx": 67,
      "speaker": "agent",
      "start_s": 158.88,
      "end_s": 159.68,
      "text_en": "The JSW plant is in Chakan, right?",
      "text_native": "चाकन में है ना जेएसडब्ल्यू का प्लांट?"
    },
    {
      "ucid": "21112178895384431",
      "idx": 68,
      "speaker": "agent",
      "start_s": 159.68,
      "end_s": 206.68,
      "text_en": "Yes Chakan, Chakan, I'll get it delivered from Chakan itself, I know. If you want to purchase, do it now sir because today I closed three-four orders because the rate is going to increase from tomorrow, okay? 500 rupees.",
      "text_native": "हां चाकन, चाकन, चाकन से ही दिलवाऊंगा, मुझे पता है। अगर आप परचेस करना चाहते हैं तो कर लीजिए सर अभी बिकॉज आज तो मैं तीन-चार ऑर्डर आज ही क्लोज किया बिकॉज अभी रेट बढ़ने वाला है कल से, ठीक है? पांच सौ रुपया।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 69,
      "speaker": "agent",
      "start_s": 206.68,
      "end_s": 210.68,
      "text_en": "So if you want to do something else, let me know. Start with 5 tons of 3 mm, from 5 tons. 5 tons, 6 tons, in the next order I will get your credit etc. done, credit.",
      "text_native": "तो और कुछ करना चाहे तो बता दीजिए। तीन एमएम का पांच टन से स्टार्ट कर लीजिए, पांच टन से। पांच टन, छह टन, नेक्स्ट ऑर्डर में आपका मैं क्रेडिट वगैरह करा दूंगा, क्रेडिट।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 70,
      "speaker": "customer",
      "start_s": 210.68,
      "end_s": 212.18,
      "text_en": "You send me a message on WhatsApp and your",
      "text_native": "मेरे को तुम व्हाट्सएप पे मैसेज डालो और तुम्हारा"
    },
    {
      "ucid": "21112178895384431",
      "idx": 71,
      "speaker": "agent",
      "start_s": 212.18,
      "end_s": 213.68,
      "text_en": "I have sent the WhatsApp message, sir, I have sent it to you.",
      "text_native": "व्हाट्सएप मैसेज डाल दिया सर, मैं डाल दिया आपको।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 72,
      "speaker": "customer",
      "start_s": 214.08,
      "end_s": 215.18,
      "text_en": "I will tell you about next month.",
      "text_native": "अगले महीने का मैं बताता है तुमको।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 73,
      "speaker": "agent",
      "start_s": 215.18,
      "end_s": 216.68,
      "text_en": "Oh sir, what now, next month the rate will go up.",
      "text_native": "अरे सर, अभी क्या, अगले महीने रेट ही जाएगा।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 74,
      "speaker": "customer",
      "start_s": 216.68,
      "end_s": 218.68,
      "text_en": "No, we have just taken 20-25 tons of material now.",
      "text_native": "नहीं, अभी बीस-पच्चीस टन मटेरियल लिया है अपुन ने अभी।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 75,
      "speaker": "agent",
      "start_s": 218.68,
      "end_s": 219.68,
      "text_en": "You have taken it, I understand.",
      "text_native": "आपने लिया है मैं समझ रहा हूं।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 76,
      "speaker": "customer",
      "start_s": 219.68,
      "end_s": 222.68,
      "text_en": "Next month's plan, for next month's plan, right, we get it on the 25th, what do you call it, the schedule comes.",
      "text_native": "अगले महीने का प्लान, अगले महीने का प्लान का नहीं क्या, पच्चीस तारीख को आता है अपने को, क्या बोलते उसको, शेड्यूल आता है।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 77,
      "speaker": "agent",
      "start_s": 222.68,
      "end_s": 223.38,
      "text_en": "Okay, okay.",
      "text_native": "अच्छा अच्छा।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 78,
      "speaker": "customer",
      "start_s": 223.68,
      "end_s": 226.48,
      "text_en": "According to that schedule, we then order the material. We start from the beginning. We order in between also.",
      "text_native": "वो शेड्यूल के हिसाब से फिर अपुन मंगा-मंगाते हैं मटेरियल। स्टार्टिंग से चालू करते हैं। बीच में भी मंगाते हैं।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 79,
      "speaker": "agent",
      "start_s": 226.48,
      "end_s": 227.98,
      "text_en": "If you want to start from now, start with 5 tons.",
      "text_native": "अभी से स्टार्ट करना है तो पांच टन से स्टार्ट कर लीजिए।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 80,
      "speaker": "customer",
      "start_s": 228.28,
      "end_s": 228.68,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 81,
      "speaker": "customer",
      "start_s": 228.98,
      "end_s": 230.98,
      "text_en": "Our schedule for next month will come on the 20th-25th.",
      "text_native": "बीस-पच्चीस को आएगा हमारा अगले महीने का शेड्यूल।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 82,
      "speaker": "agent",
      "start_s": 231.28,
      "end_s": 232.98,
      "text_en": "Hmm, so we'll take one from you",
      "text_native": "हम्म, तो तुमसे लेते एक"
    },
    {
      "ucid": "21112178895384431",
      "idx": 83,
      "speaker": "agent",
      "start_s": 233.28,
      "end_s": 234.48,
      "text_en": "You start with 5 tons.",
      "text_native": "पांच टन से स्टार्ट कर लीजिए आप।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 84,
      "speaker": "customer",
      "start_s": 235.18,
      "end_s": 235.98,
      "text_en": "Okay, okay.",
      "text_native": "ठीक है, ठीक है।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 85,
      "speaker": "agent",
      "start_s": 236.18,
      "end_s": 238.08,
      "text_en": "So if you have any order now, tell me, I have sent the message, okay?",
      "text_native": "तो अभी कुछ ऑर्डर है तो बताइए, मैं मैसेज कर दिया, ठीक है आपको?"
    },
    {
      "ucid": "21112178895384431",
      "idx": 86,
      "speaker": "customer",
      "start_s": 238.28,
      "end_s": 238.78,
      "text_en": "Okay.",
      "text_native": "ठीक है रे।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 87,
      "speaker": "customer",
      "start_s": 239.08,
      "end_s": 240.58,
      "text_en": "I will tell you. 4 mm will be needed, 4 or 6 mm.",
      "text_native": "बताता है मैं तुमको। चार एमएम का लगेगा, चार या छह एमएम।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 88,
      "speaker": "agent",
      "start_s": 240.58,
      "end_s": 245.58,
      "text_en": "If you want to order 4 mm now, do it. From tomorrow it's increasing by 500 rupees, sir. Next month it will increase by 2 rupees. If you want to order 5 tons, order it now. Today itself. 62 plus 650 for you, delivered. I will get 5 tons delivered for 62,650.",
      "text_native": "चार एमएम अभी ऑर्डर करना है, कर लीजिए। कल से पांच सौ रुपए बढ़ रहा है सर। अगला महीना दो रुपए बढ़ जाएगा। पांच टन ऑर्डर करना है तो ऑर्डर कर लीजिए अभी आप। आज के दिन में। बासठ प्लस आपको 650 डिलीवर। बासठ 650 डिलीवरी करा दूंगा पांच टन।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 89,
      "speaker": "agent",
      "start_s": 245.58,
      "end_s": 246.98,
      "text_en": "JSW prime material.",
      "text_native": "जेएसडब्ल्यू प्राइम मटेरियल।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 90,
      "speaker": "customer",
      "start_s": 247.08,
      "end_s": 247.68,
      "text_en": "In 62?",
      "text_native": "बासठ में क्या?"
    },
    {
      "ucid": "21112178895384431",
      "idx": 91,
      "speaker": "agent",
      "start_s": 247.68,
      "end_s": 249.48,
      "text_en": "62,650, Pune delivery.",
      "text_native": "बासठ 650, पुणे डिलीवरी।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 92,
      "speaker": "customer",
      "start_s": 249.88,
      "end_s": 250.48,
      "text_en": "Nothing less?",
      "text_native": "कुछ कम नहीं?"
    },
    {
      "ucid": "21112178895384431",
      "idx": 93,
      "speaker": "agent",
      "start_s": 250.48,
      "end_s": 252.48,
      "text_en": "250 cashback. Okay. 62,400.",
      "text_native": "250 कैशबैक। चलिए। बासठ 400।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 94,
      "speaker": "agent",
      "start_s": 252.98,
      "end_s": 255.78,
      "text_en": "62,400 delivery for 5 tons. JSW prime material. I will give you 250 cashback.",
      "text_native": "बासठ 400 डिलीवरी पांच टन के लिए। जेएसडब्ल्यू प्राइम मटेरियल। 250 कैशबैक दे दूंगा आपको।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 95,
      "speaker": "customer",
      "start_s": 256.08,
      "end_s": 257.08,
      "text_en": "It's E250, right? Or another grade?",
      "text_native": "E250 है ना? दूसरा ग्रेड है?"
    },
    {
      "ucid": "21112178895384431",
      "idx": 96,
      "speaker": "agent",
      "start_s": 257.08,
      "end_s": 257.48,
      "text_en": "What?",
      "text_native": "क्या?"
    },
    {
      "ucid": "21112178895384431",
      "idx": 97,
      "speaker": "agent",
      "start_s": 257.48,
      "end_s": 258.48,
      "text_en": "IS 2062.",
      "text_native": "IS 2062."
    },
    {
      "ucid": "21112178895384431",
      "idx": 98,
      "speaker": "customer",
      "start_s": 258.48,
      "end_s": 258.98,
      "text_en": "IS 0",
      "text_native": "IS 0"
    },
    {
      "ucid": "21112178895384431",
      "idx": 99,
      "speaker": "agent",
      "start_s": 258.98,
      "end_s": 300.48,
      "text_en": "2062 E250.",
      "text_native": "2062 E250."
    },
    {
      "ucid": "21112178895384431",
      "idx": 100,
      "speaker": "customer",
      "start_s": 300.48,
      "end_s": 302.48,
      "text_en": "Is that so? We need more of 2.3, 10 tons of material is needed.",
      "text_native": "ऐसा है क्या? 2.3 का अपने को ज्यादा लगता है, 10 टन मटेरियल लगता है।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 101,
      "speaker": "agent",
      "start_s": 302.48,
      "end_s": 305.18,
      "text_en": "So I am giving 2.3, whatever it is. Because from tomorrow the rate is increasing, sir. If you finalize today, you can do it today.",
      "text_native": "तो 2.3 दे दे रहा हूं, जो भी है। बिकॉज कल से रेट सर बढ़ रहा है। आज ही फाइनल करेंगे तो आप कर सकते हैं आज।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 102,
      "speaker": "customer",
      "start_s": 305.18,
      "end_s": 306.48,
      "text_en": "That also we need in grade.",
      "text_native": "वो भी ग्रेड में लगता है अपने को।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 103,
      "speaker": "agent",
      "start_s": 306.48,
      "end_s": 306.98,
      "text_en": "Which grade?",
      "text_native": "कौन ग्रेड?"
    },
    {
      "ucid": "21112178895384431",
      "idx": 104,
      "speaker": "customer",
      "start_s": 307.18,
      "end_s": 308.98,
      "text_en": "That 10790 grade.",
      "text_native": "वो 10790 ग्रेड।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 105,
      "speaker": "agent",
      "start_s": 308.98,
      "end_s": 311.48,
      "text_en": "1079 HRPO, I understood. Yes yes, I understood. That comes a bit expensive, that material is pickled.",
      "text_native": "1079 HRPO, समझ गया। हां हां, समझ गया। वो थोड़ा महंगा आता है, पिकलिंग किया हुआ रहता है वो मटेरियल।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 106,
      "speaker": "customer",
      "start_s": 311.78,
      "end_s": 313.58,
      "text_en": "Pickling, without pickling will also work for us.",
      "text_native": "पिकलिंग, विदाउट पिकलिंग भी चलेगा अपने को।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 107,
      "speaker": "agent",
      "start_s": 314.08,
      "end_s": 316.78,
      "text_en": "Without pickling, you can take IS 2062. It's for 62, I will get it delivered for 62,400, 250 cashback. If you close today.",
      "text_native": "विदाउट पिकलिंग IS 2062 ले लेते आप। बासठ का है, बासठ 400 डिलीवरी करा दूंगा, 250 कैशबैक। आज क्लोज करेंगे तो।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 108,
      "speaker": "customer",
      "start_s": 316.78,
      "end_s": 319.38,
      "text_en": "We need that material clean, you know? It has a process, it gets welded, spot welding.",
      "text_native": "अपने को साफ चाहिए वो मटेरियल, नहीं क्या? उसको प्रोसेस होता है, वेल्डिंग होता है उसको, स्पॉट वेल्डिंग।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 109,
      "speaker": "agent",
      "start_s": 319.38,
      "end_s": 321.98,
      "text_en": "Okay, yes I understood, it has a coating inside it. So you start the business with IS 2062.",
      "text_native": "ठीक है, हां समझ गया, उसके अंदर एक कोटिंग रहता है। तो आप IS 2062 से स्टार्ट कीजिए ना बिजनेस।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 110,
      "speaker": "customer",
      "start_s": 322.38,
      "end_s": 323.68,
      "text_en": "Okay, I will tell you from next month.",
      "text_native": "ठीक है, अगले महीने से तुमको बताता है मैं।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 111,
      "speaker": "agent",
      "start_s": 323.68,
      "end_s": 325.18,
      "text_en": "Oh brother, next month, okay, you take it next month, sir.",
      "text_native": "अरे भाई, अगले महीने, ठीक है आप अगले महीने ले लीजिएगा सर।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 112,
      "speaker": "customer",
      "start_s": 325.18,
      "end_s": 327.18,
      "text_en": "What is it, this month we have taken 2.3 material, 8 tons.",
      "text_native": "क्या है, इस महीने 2.3 का मटेरियल लिया है अपुन ने, आठ टन।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 113,
      "speaker": "agent",
      "start_s": 327.68,
      "end_s": 329.18,
      "text_en": "Okay sir, you take it next month.",
      "text_native": "ठीक है सर, अगले महीने आप लीजिएगा।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 114,
      "speaker": "customer",
      "start_s": 329.58,
      "end_s": 330.68,
      "text_en": "That's what I'm telling, telling you.",
      "text_native": "वही बताता है, बता रहा हूं ना।"
    },
    {
      "ucid": "21112178895384431",
      "idx": 115,
      "speaker": "agent",
      "start_s": 330.68,
      "end_s": 331.38,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178895384431",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: This is Abdul speaking, sir, from JSW. CUSTOMER: Yes, tell me.",
      "comment": "The agent identified JSW and the customer gave implicit permission to proceed, satisfying the step's intent."
    },
    {
      "ucid": "21112178895384431",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: You can take it now, sir, because the rate will increase now. The market is stable right now. From tomorrow, it's going to increase by another 500 rupees in HR.",
      "comment": "The agent led with a clear, concise price signal hook about an impending rate increase."
    },
    {
      "ucid": "21112178895384431",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 3,
      "evidence": "AGENT: What do you do? Do you do trading or manufacturing, sir? CUSTOMER: in a month we need 30 tons. CUSTOMER: We get material from someone in Mumbai...",
      "comment": "Agent asked what they manufacture (Q1); customer volunteered monthly tonnage (Q3) and incumbent supplier (Q4). Three questions were covered."
    },
    {
      "ucid": "21112178895384431",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "AGENT: From the second transaction, we will provide credit and all.",
      "comment": "The agent correctly pitched the credit policy when the customer asked, and proposed a trial order, which are relevant USPs to the discovered needs."
    },
    {
      "ucid": "21112178895384431",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: If you have any requirement now, please tell me, sir.",
      "comment": "The agent asked if a current requirement exists, but the customer confirmed they had just purchased stock and had no immediate need."
    },
    {
      "ucid": "21112178895384431",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended vaguely with the customer saying they'll consider next month; the agent did not establish a specific callback date or committed next action."
    }
  ],
  "objections": [
    {
      "ucid": "21112178895384431",
      "obj_type": "credit",
      "state": "handled",
      "evidence": "CUSTOMER: Cash, is it in cash? Or on credit, sir?",
      "response": "AGENT: Advance 100% first transaction. From the second transaction, we will provide credit and all."
    },
    {
      "ucid": "21112178895384431",
      "obj_type": "incumbent_supplier",
      "state": "handled",
      "evidence": "CUSTOMER: We get material from someone in Mumbai, we have been doing business with them for four years.",
      "response": "AGENT: Sir, do this now, start with 5 tons."
    },
    {
      "ucid": "21112178895384431",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "CUSTOMER: I will tell you about next month.",
      "response": "AGENT: Oh brother, next month, okay, you take it next month, sir."
    }
  ],
  "missed_steps": [
    "SL3 Discovery (6 Qs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}