{
  "ucid": "21112178895374451",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 17:05:44",
  "end_time": "2026-09-09 17:10:11",
  "duration_sec": 267,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA6b542319f633968d287592bdb223fc21.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 455,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178895374451__DIA6b542319f633968d287592bdb223fc21.mp3",
  "audio_bytes": 717984,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 239.328,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] UNKNOWN: Hello?\n[1s] AGENT: Yes. Hemant ji, good evening, Ronak Mehta speaking from JSW One. Is there any requirement for HR right now? In sheets, in coils? For this month?   (हां। हेमंत जी गुड इवनिंग, रौनक मेहता बात कर रहा हूं JSW One से। कुछ अभी HR में रिक्वायरमेंट आ रही है आपको? शीट्स में, कॉइल्स में? ये मंथ के लिए?)\n[8s] CUSTOMER: Yes, there is. For HR, we just brought it. It just came three days ago from JSW.   (हां रहता है। HR में तो अभी तो ले आए। अभी तो तीन दिन पहले ही आया है JSW का।)\n[12s] AGENT: Yours, do you take only JSW's? Mix?   (आपका आप JSW का ही लेते हैं क्या आप? मिक्स?)\n[14s] CUSTOMER: Yes, we take from JSW, sometimes Tata's also comes. Yeah, 's also comes.   (हां JSW से भी ले लेते हैं, कभी Tata का भी आता है। Yeah, का भी आता है।)\n[17s] AGENT: So, is there any requirement right now? Any specific quantity, thickness?   (तो अभी कुछ रिक्वायरमेंट है अभी आपको? कोई स्पेसिफिक क्वांटिटी में, थिकनेस में?)\n[20s] CUSTOMER: Normally it runs in 6-8, but right now we have stock.   (नॉर्मली छे आठ में चलता है पर अभी तो पड़ा है अभी।)\n[23s] AGENT: Okay. So when, for when should I call you? In about 10-15 days, next week?   (अच्छा। तो कभी, कब के लिए कॉल करूं मैं आपको? एक दस-पंद्रह दिन में, नेक्स्ट वीक में?)\n[26s] CUSTOMER: Where are you calling from?   (आप कहां से कॉल कर रहे हो?)\n[27s] AGENT: I am speaking from the Mumbai headquarters. From Mumbai BKC, sir.   (मैं मुंबई हेडक्वार्टर से बात कर रहा हूं मैं। मुंबई BKC से बात कर रहा हूं सर।)\n[30s] CUSTOMER: Someone from JSW calls us, another one.   (JSW का कॉल करता है ना हमारे को, एक दूसरा।)\n[32s] AGENT: So you will get it directly from JSW, right sir? Right now you must be taking it from a trader or distributor, right?   (तो आपको डायरेक्ट JSW से मिलेगा ना सर। अभी आप ट्रेडर या डिस्ट्रीब्यूटर से लेते रहेंगे ना आप?)\n[35s] CUSTOMER: No, no, the material is from JSW itself. Who calls me from JSW, the name is   (अरे नहीं, JSW से खुद का है वो माल ना। JSW से कौन कॉल करता है मेरेको, ये नाम है)\n[39s] AGENT: I am speaking from JSW One, sir. I will ping you on WhatsApp.   (JSW One से बात कर रहा हूं सर मैं आपको। मैं आपको पिंग करता हूं WhatsApp पे।)\n[42s] CUSTOMER: Oh yes, the material comes from JSW One distribution. The last bill that was made, the bill was made, shall I tell you? From which JSW office is the bill made? Is your bill from Jaipur?   (अरे हां, JSW One डिस्ट्रीब्यूशन से ही आता है माल। अभी जो लास्ट बिल हुआ है, बिल हुआ है, बताऊं आपको? JSW कौन सा ऑफिस से बिल होता है? जयपुर से बिल होता है आपका?)\n[47s] AGENT: Yes, all our stockyards, we have them at 31 locations all over India.   (हां, हमारे जो जितने भी स्टॉकयार्ड्स हैं, थर्टी वन लोकेशंस पे ऑल ओवर इंडिया में हैं।)\n[50s] CUSTOMER: Yes, so the bill was from JSW One distribution Jaipur, sir?   (हां तो JSW One डिस्ट्रीब्यूशन जयपुर से बिल हुआ है सर?)\n[52s] AGENT: Yes.\n[55s] CUSTOMER: So now, is there any plan coming up for next month?   (तो अभी अभी कुछ आ रहा है नेक्स्ट मंथ में कुछ प्लान?)\n[57s] AGENT: Or is something coming up next week?   (या नेक्स्ट वीक में कुछ आ रहा है?)\n[58s] CUSTOMER: Yes, it will be next week, for now, we have the material.   (हां नेक्स्ट वीक में होगा, अभी तक तो माल पड़ा है और।)\n[60s] AGENT: Okay. And what do you, what do you make? Your trolley works, so what exactly do you make?   (अच्छा। और ये आप आप क्या बनाते क्या हैं? आपके ट्रॉली वर्क्स, तो ये आप क्या एक्जेक्टली बनाते हो?)\n[64s] CUSTOMER: Storage tank.   (स्टोरेज टैंक।)\n[66s] AGENT: Storage tanks. Okay.   (स्टोरेज टैंक्स। ओके।)\n[68s] CUSTOMER: For petrol pumps.   (पेट्रोल पंप्स के।)\n[69s] AGENT: Okay. Let me connect, connect... Okay, for petrol pumps.   (अच्छा। चलो मैं इससे कनेक्ट कनेक्ट अच्छा, पेट्रोल पंप्स के।)\n[70s] CUSTOMER: Yes.   (हां।)\n[71s] AGENT: Okay. Alright sir, I will stay in touch with you. I will connect with you next week and we'll do it, sir. Once whatever quotation   (अच्छा। ठीक है सर, मैं आपके टच में रहता हूं। नेक्स्ट वीक आपको एक कनेक्ट करके करते हैं सर। एक बार जो भी कोटेशन)\n[75s] CUSTOMER: I have yours, Anu Preeti, there is someone named Anu Preeti Mahadik.   (मेरे पास आपका है, अनु प्रीति, अनु प्रीति महादिक करके है।)\n[78s] AGENT: Yes Anu, yes yes, she is my colleague only. Right now she is on leave due to medical reasons.   (हां अनु, येस येस, शी इज माय कलीग ओनली। अभी वो लीव पे ड्यू टू मेडिकल रीजंस।)\n[81s] CUSTOMER: Okay.   (अच्छा।)\n[82s] AGENT: Yes.   (हां।)\n[83s] CUSTOMER: Her mails keep coming.   (उसका मेल आता रहता है।)\n[84s] AGENT: I know sir. No, right now she is unwell due to medical reasons, so all the accounts are being rechecked and coming to me.   (आई नो सर। नहीं अभी मेडिकल रीजंस की वजह से बीमार है तो अभी सब अकाउंट्स सब रिचेक हो के मेरे पास आ रहे हैं।)\n[89s] CUSTOMER: So now Abhinav Gautam   (तो अभी अभिनव गौतम)\n[90s] AGENT: Abhinav, Abhinav Gautam is also my colleague, Abhinav Khare is my manager. There is Dhruva ji, Rohit Mishra ji. They are all my colleagues.   (अभिनव, अभिनव गौतम भी मेरे कलीग है, अभिनव खारे इज माय मैनेजर। ध्रुवा जी है, रोहित मिश्रा जी है। सब मेरे कलीग्स ही है सब।)\n[95s] CUSTOMER: Okay. So your permanent   (अच्छा। तो आपका परमानेंट)\n[97s] AGENT: So yes, I think he would be senior to me or in another department for now.   (तो हां वो आई थिंक मेरे से पहले या दूसरे डिपार्टमेंट में रहेंगे अभी तो।)\n[100s] CUSTOMER: Yes, so mails from all these people come. Just now, the deal was probably done through him. No, it wasn't Abhinav, it was Anu Preeti Mahadik.   (हां तो ये सब के मेल आते हैं। अभी अभी इसके थ्रू ही तो डील हुआ था शायद तक। नहीं, अभिनव नहीं था, अभी अनु प्रीति महादिक।)\n[105s] AGENT: Have you had a deal with her?   (उनसे डील हुआ है क्या आपका?)\n[106s] CUSTOMER: Anu Preeti Mahadik, yes.   (अनु प्रीति महादिक, हां।)\n[108s] AGENT: Yes, yes, I know her.   (हां हां, जानता हूं।)\n[109s] CUSTOMER: Her quotation has been sent by mail, but I don't remember who I spoke to on the phone, my younger brother looks after it.   (कोटेशन उनका भेजा है पर मेल, फोन पे किससे बात चला था मुझे याद नहीं, छोटा सा ब्रदर देखता है मेरा।)\n[112s] AGENT: What I am saying is, but have you closed a deal with us? That's what I am asking.   (मैं बोल रहा हूं कि बट आपने डील क्लोज करी है हमारे साथ? ये पूछ रहा हूं मैं।)\n[115s] CUSTOMER: Yes, the transaction happened, its bill was also made, and the material has also arrived.   (हां, ट्रांजैक्शन हुआ, उसका बिल भी हो गया, माल भी आ चुका है।)\n[118s] AGENT: Okay, okay, fine. So this, your GST billing was done on this New Lakshmi Engineering and Trolley Works itself, or on a different, some other account?   (ओके, ओके, फाइन। तो ये आपका ये न्यू लक्ष्मी इंजीनियरिंग एंड ट्रॉली वर्क्स पे ही GST बिलिंग हुआ था या अलग, कोई अलग अकाउंट पे हुआ था?)\n[123s] CUSTOMER: No, no, it was done on New Lakshmi itself.   (नहीं नहीं, न्यू लक्ष्मी पे ही हुआ है।)\n[125s] AGENT: Okay. It's fine, sir. If there is any other requirement, please let me know. I will connect with you, I'll stay in touch.   (ओके। चलेगा सर, कुछ दूसरा कुछ रिक्वायरमेंट रहेगा तो बताइए। मैं करता हूं कनेक्ट आपसे, रहता हूं टच में।)\n[130s] CUSTOMER: Yes, we will see.   (हां वो देखेंगे।)\n[130s] AGENT: Okay? Yes. Yes, yes. Okay, thank you sir.   (ठीक है? हां। जी जी। ओके, थैंक यू सर।)\n[134s] CUSTOMER: [inaudible]",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 51,
  "connected": 1,
  "audio_notes": "clear: The customer's voice is slightly lower in volume compared to the agent's.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "51 turns, clean transcript (2% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "You missed the critical opening steps; always start with permission and a value hook before asking for requirements, even with existing customers.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead who turned out to be an existing JSW One customer. The customer had no immediate requirement, having just received a delivery, but confirmed a need for next week. Much of the call was spent clarifying that the agent was covering for the customer's usual contact, who is on leave. The call ended with an agreement for the agent to call back next week.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask for permission; they opened by immediately asking about requirements.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not lead with a supply or price hook, instead jumping directly to asking for requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"And what do you, what do you make? Your trolley works, so what exactly do you make?\", \"comment\": \"Agent asked what the customer makes, their end application, and current suppliers, but did not ask about monthly tonnage, JSW share, or payment terms.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched; the conversation focused on clarifying the customer's existing relationship with JSW One.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So, is there any requirement right now? Any specific quantity, thickness?\", \"comment\": \"Agent attempted to qualify for a current requirement, but the customer confirmed they have stock.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I will connect with you next week and we'll do it, sir.\", \"comment\": \"Agent established and got agreement for a specific next step: a callback next week.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed the critical opening steps; always start with permission and a value hook before asking for requirements, even with existing customers.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead who turned out to be an existing JSW One customer. The customer had no immediate requirement, having just received a delivery, but confirmed a need for next week. Much of the call was spent clarifying that the agent was covering for the customer's usual contact, who is on leave. The call ended with an agreement for the agent to call back next week.\"}",
  "error": null,
  "latency_ms": 34413,
  "input_tokens": 4816,
  "output_tokens": 749,
  "created_at": "2026-09-25 11:12:56",
  "sentiment": "negative",
  "sentiment_score": -0.284,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 6,
  "lex_hits": 11,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.572,
  "agent_talk_sec": 67.3,
  "customer_talk_sec": 50.4,
  "dead_air_sec": 149.3,
  "longest_monologue_sec": 6.6,
  "agent_wpm": 315.6,
  "interruptions": 0,
  "agent_turns": 25,
  "customer_turns": 25,
  "discovery_qs": 18,
  "words_agent": 354,
  "words_customer": 254,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178895374451",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.48,
      "end_s": 0.98,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178895374451",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.2,
      "end_s": 7.8,
      "text_en": "Yes. Hemant ji, good evening, Ronak Mehta speaking from JSW One. Is there any requirement for HR right now? In sheets, in coils? For this month?",
      "text_native": "हां। हेमंत जी गुड इवनिंग, रौनक मेहता बात कर रहा हूं JSW One से। कुछ अभी HR में रिक्वायरमेंट आ रही है आपको? शीट्स में, कॉइल्स में? ये मंथ के लिए?"
    },
    {
      "ucid": "21112178895374451",
      "idx": 2,
      "speaker": "customer",
      "start_s": 8.43,
      "end_s": 11.6,
      "text_en": "Yes, there is. For HR, we just brought it. It just came three days ago from JSW.",
      "text_native": "हां रहता है। HR में तो अभी तो ले आए। अभी तो तीन दिन पहले ही आया है JSW का।"
    },
    {
      "ucid": "21112178895374451",
      "idx": 3,
      "speaker": "agent",
      "start_s": 12.08,
      "end_s": 14.0,
      "text_en": "Yours, do you take only JSW's? Mix?",
      "text_native": "आपका आप JSW का ही लेते हैं क्या आप? मिक्स?"
    },
    {
      "ucid": "21112178895374451",
      "idx": 4,
      "speaker": "customer",
      "start_s": 14.4,
      "end_s": 17.2,
      "text_en": "Yes, we take from JSW, sometimes Tata's also comes. Yeah, 's also comes.",
      "text_native": "हां JSW से भी ले लेते हैं, कभी Tata का भी आता है। Yeah, का भी आता है।"
    },
    {
      "ucid": "21112178895374451",
      "idx": 5,
      "speaker": "agent",
      "start_s": 17.2,
      "end_s": 20.2,
      "text_en": "So, is there any requirement right now? Any specific quantity, thickness?",
      "text_native": "तो अभी कुछ रिक्वायरमेंट है अभी आपको? कोई स्पेसिफिक क्वांटिटी में, थिकनेस में?"
    },
    {
      "ucid": "21112178895374451",
      "idx": 6,
      "speaker": "customer",
      "start_s": 20.5,
      "end_s": 22.5,
      "text_en": "Normally it runs in 6-8, but right now we have stock.",
      "text_native": "नॉर्मली छे आठ में चलता है पर अभी तो पड़ा है अभी।"
    },
    {
      "ucid": "21112178895374451",
      "idx": 7,
      "speaker": "agent",
      "start_s": 22.8,
      "end_s": 26.0,
      "text_en": "Okay. So when, for when should I call you? In about 10-15 days, next week?",
      "text_native": "अच्छा। तो कभी, कब के लिए कॉल करूं मैं आपको? एक दस-पंद्रह दिन में, नेक्स्ट वीक में?"
    },
    {
      "ucid": "21112178895374451",
      "idx": 8,
      "speaker": "customer",
      "start_s": 26.0,
      "end_s": 26.9,
      "text_en": "Where are you calling from?",
      "text_native": "आप कहां से कॉल कर रहे हो?"
    },
    {
      "ucid": "21112178895374451",
      "idx": 9,
      "speaker": "agent",
      "start_s": 27.2,
      "end_s": 29.6,
      "text_en": "I am speaking from the Mumbai headquarters. From Mumbai BKC, sir.",
      "text_native": "मैं मुंबई हेडक्वार्टर से बात कर रहा हूं मैं। मुंबई BKC से बात कर रहा हूं सर।"
    },
    {
      "ucid": "21112178895374451",
      "idx": 10,
      "speaker": "customer",
      "start_s": 29.9,
      "end_s": 31.6,
      "text_en": "Someone from JSW calls us, another one.",
      "text_native": "JSW का कॉल करता है ना हमारे को, एक दूसरा।"
    },
    {
      "ucid": "21112178895374451",
      "idx": 11,
      "speaker": "agent",
      "start_s": 32.0,
      "end_s": 34.5,
      "text_en": "So you will get it directly from JSW, right sir? Right now you must be taking it from a trader or distributor, right?",
      "text_native": "तो आपको डायरेक्ट JSW से मिलेगा ना सर। अभी आप ट्रेडर या डिस्ट्रीब्यूटर से लेते रहेंगे ना आप?"
    },
    {
      "ucid": "21112178895374451",
      "idx": 12,
      "speaker": "customer",
      "start_s": 34.8,
      "end_s": 38.8,
      "text_en": "No, no, the material is from JSW itself. Who calls me from JSW, the name is",
      "text_native": "अरे नहीं, JSW से खुद का है वो माल ना। JSW से कौन कॉल करता है मेरेको, ये नाम है"
    },
    {
      "ucid": "21112178895374451",
      "idx": 13,
      "speaker": "agent",
      "start_s": 39.2,
      "end_s": 41.5,
      "text_en": "I am speaking from JSW One, sir. I will ping you on WhatsApp.",
      "text_native": "JSW One से बात कर रहा हूं सर मैं आपको। मैं आपको पिंग करता हूं WhatsApp पे।"
    },
    {
      "ucid": "21112178895374451",
      "idx": 14,
      "speaker": "customer",
      "start_s": 41.6,
      "end_s": 47.0,
      "text_en": "Oh yes, the material comes from JSW One distribution. The last bill that was made, the bill was made, shall I tell you? From which JSW office is the bill made? Is your bill from Jaipur?",
      "text_native": "अरे हां, JSW One डिस्ट्रीब्यूशन से ही आता है माल। अभी जो लास्ट बिल हुआ है, बिल हुआ है, बताऊं आपको? JSW कौन सा ऑफिस से बिल होता है? जयपुर से बिल होता है आपका?"
    },
    {
      "ucid": "21112178895374451",
      "idx": 15,
      "speaker": "agent",
      "start_s": 47.3,
      "end_s": 50.2,
      "text_en": "Yes, all our stockyards, we have them at 31 locations all over India.",
      "text_native": "हां, हमारे जो जितने भी स्टॉकयार्ड्स हैं, थर्टी वन लोकेशंस पे ऑल ओवर इंडिया में हैं।"
    },
    {
      "ucid": "21112178895374451",
      "idx": 16,
      "speaker": "customer",
      "start_s": 50.4,
      "end_s": 52.2,
      "text_en": "Yes, so the bill was from JSW One distribution Jaipur, sir?",
      "text_native": "हां तो JSW One डिस्ट्रीब्यूशन जयपुर से बिल हुआ है सर?"
    },
    {
      "ucid": "21112178895374451",
      "idx": 17,
      "speaker": "agent",
      "start_s": 52.4,
      "end_s": 52.8,
      "text_en": "Yes.",
      "text_native": "Yes."
    },
    {
      "ucid": "21112178895374451",
      "idx": 18,
      "speaker": "customer",
      "start_s": 54.8,
      "end_s": 56.8,
      "text_en": "So now, is there any plan coming up for next month?",
      "text_native": "तो अभी अभी कुछ आ रहा है नेक्स्ट मंथ में कुछ प्लान?"
    },
    {
      "ucid": "21112178895374451",
      "idx": 19,
      "speaker": "agent",
      "start_s": 56.8,
      "end_s": 57.8,
      "text_en": "Or is something coming up next week?",
      "text_native": "या नेक्स्ट वीक में कुछ आ रहा है?"
    },
    {
      "ucid": "21112178895374451",
      "idx": 20,
      "speaker": "customer",
      "start_s": 58.0,
      "end_s": 60.0,
      "text_en": "Yes, it will be next week, for now, we have the material.",
      "text_native": "हां नेक्स्ट वीक में होगा, अभी तक तो माल पड़ा है और।"
    },
    {
      "ucid": "21112178895374451",
      "idx": 21,
      "speaker": "agent",
      "start_s": 60.3,
      "end_s": 63.4,
      "text_en": "Okay. And what do you, what do you make? Your trolley works, so what exactly do you make?",
      "text_native": "अच्छा। और ये आप आप क्या बनाते क्या हैं? आपके ट्रॉली वर्क्स, तो ये आप क्या एक्जेक्टली बनाते हो?"
    },
    {
      "ucid": "21112178895374451",
      "idx": 22,
      "speaker": "customer",
      "start_s": 63.8,
      "end_s": 65.0,
      "text_en": "Storage tank.",
      "text_native": "स्टोरेज टैंक।"
    },
    {
      "ucid": "21112178895374451",
      "idx": 23,
      "speaker": "agent",
      "start_s": 65.8,
      "end_s": 66.8,
      "text_en": "Storage tanks. Okay.",
      "text_native": "स्टोरेज टैंक्स। ओके।"
    },
    {
      "ucid": "21112178895374451",
      "idx": 24,
      "speaker": "customer",
      "start_s": 67.8,
      "end_s": 68.8,
      "text_en": "For petrol pumps.",
      "text_native": "पेट्रोल पंप्स के।"
    },
    {
      "ucid": "21112178895374451",
      "idx": 25,
      "speaker": "agent",
      "start_s": 68.8,
      "end_s": 70.2,
      "text_en": "Okay. Let me connect, connect... Okay, for petrol pumps.",
      "text_native": "अच्छा। चलो मैं इससे कनेक्ट कनेक्ट अच्छा, पेट्रोल पंप्स के।"
    },
    {
      "ucid": "21112178895374451",
      "idx": 26,
      "speaker": "customer",
      "start_s": 70.4,
      "end_s": 70.6,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178895374451",
      "idx": 27,
      "speaker": "agent",
      "start_s": 71.2,
      "end_s": 75.0,
      "text_en": "Okay. Alright sir, I will stay in touch with you. I will connect with you next week and we'll do it, sir. Once whatever quotation",
      "text_native": "अच्छा। ठीक है सर, मैं आपके टच में रहता हूं। नेक्स्ट वीक आपको एक कनेक्ट करके करते हैं सर। एक बार जो भी कोटेशन"
    },
    {
      "ucid": "21112178895374451",
      "idx": 28,
      "speaker": "customer",
      "start_s": 75.0,
      "end_s": 77.8,
      "text_en": "I have yours, Anu Preeti, there is someone named Anu Preeti Mahadik.",
      "text_native": "मेरे पास आपका है, अनु प्रीति, अनु प्रीति महादिक करके है।"
    },
    {
      "ucid": "21112178895374451",
      "idx": 29,
      "speaker": "agent",
      "start_s": 78.0,
      "end_s": 81.0,
      "text_en": "Yes Anu, yes yes, she is my colleague only. Right now she is on leave due to medical reasons.",
      "text_native": "हां अनु, येस येस, शी इज माय कलीग ओनली। अभी वो लीव पे ड्यू टू मेडिकल रीजंस।"
    },
    {
      "ucid": "21112178895374451",
      "idx": 30,
      "speaker": "customer",
      "start_s": 81.4,
      "end_s": 81.8,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178895374451",
      "idx": 31,
      "speaker": "agent",
      "start_s": 82.2,
      "end_s": 82.4,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178895374451",
      "idx": 32,
      "speaker": "customer",
      "start_s": 83.0,
      "end_s": 84.0,
      "text_en": "Her mails keep coming.",
      "text_native": "उसका मेल आता रहता है।"
    },
    {
      "ucid": "21112178895374451",
      "idx": 33,
      "speaker": "agent",
      "start_s": 84.0,
      "end_s": 88.2,
      "text_en": "I know sir. No, right now she is unwell due to medical reasons, so all the accounts are being rechecked and coming to me.",
      "text_native": "आई नो सर। नहीं अभी मेडिकल रीजंस की वजह से बीमार है तो अभी सब अकाउंट्स सब रिचेक हो के मेरे पास आ रहे हैं।"
    },
    {
      "ucid": "21112178895374451",
      "idx": 34,
      "speaker": "customer",
      "start_s": 88.8,
      "end_s": 89.8,
      "text_en": "So now Abhinav Gautam",
      "text_native": "तो अभी अभिनव गौतम"
    },
    {
      "ucid": "21112178895374451",
      "idx": 35,
      "speaker": "agent",
      "start_s": 90.0,
      "end_s": 94.2,
      "text_en": "Abhinav, Abhinav Gautam is also my colleague, Abhinav Khare is my manager. There is Dhruva ji, Rohit Mishra ji. They are all my colleagues.",
      "text_native": "अभिनव, अभिनव गौतम भी मेरे कलीग है, अभिनव खारे इज माय मैनेजर। ध्रुवा जी है, रोहित मिश्रा जी है। सब मेरे कलीग्स ही है सब।"
    },
    {
      "ucid": "21112178895374451",
      "idx": 36,
      "speaker": "customer",
      "start_s": 94.6,
      "end_s": 95.8,
      "text_en": "Okay. So your permanent",
      "text_native": "अच्छा। तो आपका परमानेंट"
    },
    {
      "ucid": "21112178895374451",
      "idx": 37,
      "speaker": "agent",
      "start_s": 96.6,
      "end_s": 100.0,
      "text_en": "So yes, I think he would be senior to me or in another department for now.",
      "text_native": "तो हां वो आई थिंक मेरे से पहले या दूसरे डिपार्टमेंट में रहेंगे अभी तो।"
    },
    {
      "ucid": "21112178895374451",
      "idx": 38,
      "speaker": "customer",
      "start_s": 100.2,
      "end_s": 104.8,
      "text_en": "Yes, so mails from all these people come. Just now, the deal was probably done through him. No, it wasn't Abhinav, it was Anu Preeti Mahadik.",
      "text_native": "हां तो ये सब के मेल आते हैं। अभी अभी इसके थ्रू ही तो डील हुआ था शायद तक। नहीं, अभिनव नहीं था, अभी अनु प्रीति महादिक।"
    },
    {
      "ucid": "21112178895374451",
      "idx": 39,
      "speaker": "agent",
      "start_s": 105.2,
      "end_s": 106.2,
      "text_en": "Have you had a deal with her?",
      "text_native": "उनसे डील हुआ है क्या आपका?"
    },
    {
      "ucid": "21112178895374451",
      "idx": 40,
      "speaker": "customer",
      "start_s": 106.4,
      "end_s": 107.8,
      "text_en": "Anu Preeti Mahadik, yes.",
      "text_native": "अनु प्रीति महादिक, हां।"
    },
    {
      "ucid": "21112178895374451",
      "idx": 41,
      "speaker": "agent",
      "start_s": 108.0,
      "end_s": 108.8,
      "text_en": "Yes, yes, I know her.",
      "text_native": "हां हां, जानता हूं।"
    },
    {
      "ucid": "21112178895374451",
      "idx": 42,
      "speaker": "customer",
      "start_s": 108.8,
      "end_s": 112.0,
      "text_en": "Her quotation has been sent by mail, but I don't remember who I spoke to on the phone, my younger brother looks after it.",
      "text_native": "कोटेशन उनका भेजा है पर मेल, फोन पे किससे बात चला था मुझे याद नहीं, छोटा सा ब्रदर देखता है मेरा।"
    },
    {
      "ucid": "21112178895374451",
      "idx": 43,
      "speaker": "agent",
      "start_s": 112.0,
      "end_s": 114.4,
      "text_en": "What I am saying is, but have you closed a deal with us? That's what I am asking.",
      "text_native": "मैं बोल रहा हूं कि बट आपने डील क्लोज करी है हमारे साथ? ये पूछ रहा हूं मैं।"
    },
    {
      "ucid": "21112178895374451",
      "idx": 44,
      "speaker": "customer",
      "start_s": 114.8,
      "end_s": 117.2,
      "text_en": "Yes, the transaction happened, its bill was also made, and the material has also arrived.",
      "text_native": "हां, ट्रांजैक्शन हुआ, उसका बिल भी हो गया, माल भी आ चुका है।"
    },
    {
      "ucid": "21112178895374451",
      "idx": 45,
      "speaker": "agent",
      "start_s": 117.6,
      "end_s": 123.0,
      "text_en": "Okay, okay, fine. So this, your GST billing was done on this New Lakshmi Engineering and Trolley Works itself, or on a different, some other account?",
      "text_native": "ओके, ओके, फाइन। तो ये आपका ये न्यू लक्ष्मी इंजीनियरिंग एंड ट्रॉली वर्क्स पे ही GST बिलिंग हुआ था या अलग, कोई अलग अकाउंट पे हुआ था?"
    },
    {
      "ucid": "21112178895374451",
      "idx": 46,
      "speaker": "customer",
      "start_s": 123.2,
      "end_s": 124.8,
      "text_en": "No, no, it was done on New Lakshmi itself.",
      "text_native": "नहीं नहीं, न्यू लक्ष्मी पे ही हुआ है।"
    },
    {
      "ucid": "21112178895374451",
      "idx": 47,
      "speaker": "agent",
      "start_s": 125.2,
      "end_s": 129.4,
      "text_en": "Okay. It's fine, sir. If there is any other requirement, please let me know. I will connect with you, I'll stay in touch.",
      "text_native": "ओके। चलेगा सर, कुछ दूसरा कुछ रिक्वायरमेंट रहेगा तो बताइए। मैं करता हूं कनेक्ट आपसे, रहता हूं टच में।"
    },
    {
      "ucid": "21112178895374451",
      "idx": 48,
      "speaker": "customer",
      "start_s": 129.6,
      "end_s": 130.4,
      "text_en": "Yes, we will see.",
      "text_native": "हां वो देखेंगे।"
    },
    {
      "ucid": "21112178895374451",
      "idx": 49,
      "speaker": "agent",
      "start_s": 130.4,
      "end_s": 133.4,
      "text_en": "Okay? Yes. Yes, yes. Okay, thank you sir.",
      "text_native": "ठीक है? हां। जी जी। ओके, थैंक यू सर।"
    },
    {
      "ucid": "21112178895374451",
      "idx": 50,
      "speaker": "customer",
      "start_s": 134.0,
      "end_s": 135.8,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "21112178895374451",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not ask for permission; they opened by immediately asking about requirements."
    },
    {
      "ucid": "21112178895374451",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not lead with a supply or price hook, instead jumping directly to asking for requirements."
    },
    {
      "ucid": "21112178895374451",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 3,
      "evidence": "And what do you, what do you make? Your trolley works, so what exactly do you make?",
      "comment": "Agent asked what the customer makes, their end application, and current suppliers, but did not ask about monthly tonnage, JSW share, or payment terms."
    },
    {
      "ucid": "21112178895374451",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched; the conversation focused on clarifying the customer's existing relationship with JSW One."
    },
    {
      "ucid": "21112178895374451",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "So, is there any requirement right now? Any specific quantity, thickness?",
      "comment": "Agent attempted to qualify for a current requirement, but the customer confirmed they have stock."
    },
    {
      "ucid": "21112178895374451",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I will connect with you next week and we'll do it, sir.",
      "comment": "Agent established and got agreement for a specific next step: a callback next week."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}