{
  "ucid": "21112178895082431",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 16:17:04",
  "end_time": "2026-09-09 16:20:28",
  "duration_sec": 204,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Send_Email",
  "agent": "soumya",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA7c1c8d067199b82de67892c8bb295852.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 480,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178895082431__DIA7c1c8d067199b82de67892c8bb295852.mp3",
  "audio_bytes": 529416,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 176.472,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.   (ಹಲೋ)\n[1s] AGENT: Hello.   (ಹಲೋ)\n[2s] CUSTOMER: Tell me.   (ಹೇಳ್ರಿ)\n[3s] AGENT: Sir, hello, is this Harikat Limited speaking?   (ಸರ್ ನಮಸ್ಕಾರ, ಹರಿಕತ್ ಲಿಮಿಟೆಡ್ ಮಾತಾಡೋದು ಅಲ್ಲ?)\n[4s] CUSTOMER: Chaudhary, hello.   (ಚೌಧರಿ ನಮಸ್ಕಾರ)\n[6s] AGENT: This is from Vijayalakshmi Fabricator, sir.   (ಇದು ವಿಜಯಲಕ್ಷ್ಮಿ ಫ್ಯಾಬ್ರಿಕೇಟರ್ ಇಂದ ಮಾತಾಡೋದು ರೀ ಸರ್)\n[8s] CUSTOMER: Yes.   (ಹೌದ್ರಿ)\n[8s] AGENT: I am calling you from JSW One.   (ನಾನು JSW One ಇಂದ ಕಾಲ್ ಮಾಡ್ತಾ ಇದೀನಿ ನಿಮಗೆ)\n[10s] CUSTOMER: Tell me, madam.   (ಹೇಳ್ರಿ ಮೇಡಂ)\n[11s] AGENT: Sir, do you have any enquiry for building material or structural steel, HR CR sheet now, sir?   (ಸರ್ ನಿಮ್ದು ಏನಾದ್ರೂ ಈಗ ಬಿಲ್ಡಿಂಗ್ ಮೆಟೀರಿಯಲ್ ಅಥವಾ ಸ್ಟ್ರಕ್ಚರಲ್ ಸ್ಟೀಲ್, HR CR ಶೀಟ್ ಎನ್ಕ್ವೈರಿ ಇದೆಯಾ ಅಂತ ಸರ್?)\n[16s] CUSTOMER: No, nothing. Where did you say you are calling from?   (ಇಲ್ರಿ ಏನೂ ಇಲ್ರಿ. ಎಲ್ಲಿಂದ ಮಾತಾಡೋದು ಅಂದ್ರಿ?)\n[19s] AGENT: Bengaluru, from the Bengaluru office.   (ಬೆಂಗಳೂರು, ಬೆಂಗಳೂರು ಆಫೀಸ್ ಇಂದ)\n[20s] CUSTOMER: Hmm.   (ಹ್ಮ್)\n[21s] AGENT: So if there is any enquiry now, building material enquiry, cement, steel, structural steel, please tell me, sir.   (ಸೊ ಈಗ ಏನಾದ್ರೂ ಎನ್ಕ್ವೈರಿ ಇದ್ರೆ, ಬಿಲ್ಡಿಂಗ್ ಮೆಟೀರಿಯಲ್ ಎನ್ಕ್ವೈರಿ, ಸಿಮೆಂಟ್, ಸ್ಟೀಲ್, ಸ್ಟ್ರಕ್ಚರಲ್ ಸ್ಟೀಲ್, ಹೇಳಿದ್ರೆ ಸರ್)\n[26s] CUSTOMER: No, I mean I didn't understand. Do you supply material? Structural steel, profile sheets, HR sheet, CR sheet?   (ಅಲ್ಲ ಅಂದ್ರೆ ಅರ್ಥ ಆಗ್ಲಿಲ್ಲ ನನಗೆ. ನೀವು ಮೆಟೀರಿಯಲ್ ಸಪ್ಲೈ ಮಾಡ್ತೀರಾ ನೀವು? ಸ್ಟ್ರಕ್ಚರಲ್ ಸ್ಟೀಲ್, ಪ್ರೊಫೈಲ್ ಶೀಟ್ಸ್, HR ಶೀಟ್, CR ಶೀಟ್?)\n[32s] CUSTOMER: Yes, we have a factory, we use it for that.   (ಹೌದು ನಮ್ದು ಫ್ಯಾಕ್ಟರಿ ಇದೆ ಅಲ್ರಿ ಅದಕ್ಕೆ ಯೂಸ್ ಮಾಡ್ತೀವಿ)\n[34s] AGENT: Exactly. So where do you procure the material from?   (ಎಕ್ಸಾಕ್ಟ್ಲಿ. ಸೊ ಮೆಟೀರಿಯಲ್ ಎಲ್ಲಿಂದ ಪ್ರೊಕ್ಯೂರ್ ಮಾಡ್ತೀರಾ ನೀವು ಅಂತ?)\n[37s] CUSTOMER: Uh, there are local dealers, we take it from them.   (ಆ, ಲೋಕಲ್ ಡೀಲರ್ಸ್ ಇದಾರೆ ರೀ, ಅವರ ಕಡೆಯಿಂದ ತಗೋತೀವಿ)\n[40s] AGENT: I was calling directly from the company. So if there is any enquiry   (ನಾನು ಡೈರೆಕ್ಟ್ ಕಂಪನಿಯಿಂದ ಕಾಲ್ ಮಾಡ್ತಿದ್ದೆ. ಸೊ ಏನಾದ್ರೂ ಎನ್ಕ್ವೈರಿ ಇದ್ರೆ)\n[42s] CUSTOMER: Which company did you say yours is?   (ಯಾವ ಕಂಪನಿ ಅಂದ್ರಿ ನಿಮ್ಮದು?)\n[44s] AGENT: JSW One platform.   (JSW One ಪ್ಲಾಟ್ಫಾರ್ಮ್)\n[45s] CUSTOMER: JSW?\n[46s] AGENT: Correct.   (ಕರೆಕ್ಟ್)\n[47s] CUSTOMER: Okay. No, the JSW local dealer is there, from them   (ಓಕೆ. ಇಲ್ಲ, JSW ಲೋಕಲ್ ಡೀಲರ್ ಅವರಲ್ಲ, ಅವರ ಕಡೆಯಿಂದ)\n[50s] AGENT: JSW One platform means, yes yes correct correct. What you are saying is right sir, but JSW One platforms is the e-commerce group of JSW.   (JSW One ಪ್ಲಾಟ್ಫಾರ್ಮ್ ಅಂತ ಅಂದ್ರೆ, ಹೌದು ಹೌದು ಕರೆಕ್ಟ್ ಕರೆಕ್ಟ್. ನೀವು ಹೇಳೋದು ಸರಿ ಸರ್, ಬಟ್ JSW One ಪ್ಲಾಟ್ಫಾರ್ಮ್ಸ್ ಈ-ಕಾಮರ್ಸ್ ಗ್ರೂಪ್ ಆಫ್ JSW.)\n[54s] AGENT: We have an e-commerce business. So all material directly   (ಈ-ಕಾಮರ್ಸ್ ಬಿಸಿನೆಸ್ ಇದೆ ನಮ್ದು. ಸೊ ಎಲ್ಲಾ ಮೆಟೀರಿಯಲ್ ಡೈರೆಕ್ಟ್)\n[56s] CUSTOMER: No, we have tried many times in e-commerce, nothing is working out with you.   (ಅಲ್ಲ, ಈ-ಕಾಮರ್ಸ್ ಅಲ್ಲಿ ಸುಮಾರು ಸರಿ ನಾವು ಟ್ರೈ ಮಾಡಿದ್ದೇವೆ, ಏನು ಕೆಲಸ ಆಗ್ತಿಲ್ಲರಿ ನಿಮ್ಮ ಹತ್ರ.)\n[101s] AGENT: Who did you speak with?   (ನೀವು ಯಾರ ಹತ್ರ ಮಾತಾಡಿದ್ರಿ?)\n[102s] CUSTOMER: Some people or the other had called, we gave them the enquiry, sent a mail, did everything. But they all give a rate, and then we end up buying locally itself. And if we are buying locally, then there, compared to your rate   (ನಾವು ಯಾರ್ಯಾರೋ ಫೋನ್ ಮಾಡಿದ್ರು, ಅವರಿಗೆಲ್ಲ ಎನ್ಕ್ವೈರಿ ಕೊಟ್ವಿ, ಮೇಲ್ ಹಾಕಿದ್ವಿ, ಎಲ್ಲ ಮಾಡಿದ್ವಿ. ಬಟ್ ಅವರೆಲ್ಲ ರೇಟ್ ಕೊಡ್ತಾರೆ, ಮತ್ತೆ ನಾವು ಇಲ್ಲೇ ಲೋಕಲ್ ಅಲ್ಲೇ ತಗೊಳೋದು ಅಂತ. ಮತ್ತೆ ಲೋಕಲ್ ಅಲ್ಲಿ ತಗೊಳೋದಾದ್ರೆ ಮತ್ತೆ ಅಲ್ಲಿ ನಿಮ್ಮ ರೇಟ್ ಗಿಂತನೂ)\n[112s] AGENT: No, what was your quantity, sir?   (ಅಲ್ಲ, ಕ್ವಾಂಟಿಟಿ ಏನಿತ್ತು ಸರ್ ನಿಮ್ದು?)\n[113s] CUSTOMER: It will be there, it varies. Sometimes it's 10 tons, sometimes it's 15 tons. Depends.   (ಇರ್ತೈತ್ರಿ ಅದು ಹೆಚ್ಚು ಕಡಿಮೆ ಇರ್ತೈತಿ. ಒಮ್ಮೆ 10 ಟನ್ ಇರ್ತೈತಿ, ಒಮ್ಮೆ 15 ಟನ್ ಇರ್ತೈತಿ. ಡಿಪೆಂಡ್ಸ್.)\n[117s] CUSTOMER: It varies based on the requirement.   (ರಿಕ್ವೈರ್ಮೆಂಟ್ ಮೇಲೆ ಹೆಚ್ಚು ಕಡಿಮೆ ಇರ್ತೈತಿ.)\n[119s] AGENT: That's it, sir if you maintain a minimum order quantity of 10 tons, we can supply at a better price.   (ಅದೇ, ಸರ್ ನೀವು ಮಿನಿಮಮ್ ಆರ್ಡರ್ ಕ್ವಾಂಟಿಟಿ 10 ಟನ್ಸ್ ಮೇಂಟೇನ್ ಮಾಡಿದ್ರೆ, ವಿ ಕ್ಯಾನ್ ಸಪ್ಲೈ ಅಟ್ ಎ ಬೆಟರ್ ಪ್ರೈಸ್.)\n[123s] CUSTOMER: So you think, and you say that. But local dealers give us a better price than you.   (ಅಂತೆ, ನೀವು ಅನ್ಕೊಂಡ್ರಿ, ಹಂಗೆ ಹೇಳ್ತೀರಿ. ಬಟ್ ನಿಮಗಿಂತ ಬೆಟರ್ ಪ್ರೈಸ್ ನಮಗೆ ಲೋಕಲ್ ಡೀಲರ್ಸ್ ಕೊಡ್ತಾರೆ.)\n[127s] AGENT: What price are you getting? When did you buy recently?   (ಏನ್ ಪ್ರೈಸ್ ತಗೊಳ್ಳಿತ್ತೀರಿ ನೀವು ರೀಸೆಂಟ್ ಆಗಿ ಯಾವಾಗ ತಗೊಂಡಿದ್ರಿ?)\n[129s] CUSTOMER: I don't remember now. When we ask, at that time we compare. The local dealer's rate is lower than yours.   (ಈಗಿನ ನೆನಪಿಲ್ಲ ಬಿಡ್ರಿ. ನಾವು ಯಾವಾಗ ಕೇಳಿರ್ತೀವಲ್ಲ, ಅವಾಗ ನಾವು ಕಂಪೇರ್ ಮಾಡಿರ್ತೀವಿ. ಲೋಕಲ್ ಡೀಲರ್ ದು ರೇಟ್ ಕಡಿಮೆ ಇರ್ತೈತಿ ನಮಗಿಂತ.)\n[134s] AGENT: Okay.   (ಓಕೆ.)\n[135s] AGENT: Do you buy from Kamal Trading Corporation, sir, by any chance?   (ಕಮಲ್ ಟ್ರೇಡಿಂಗ್ ಕಾರ್ಪೊರೇಷನ್ ಕಡೆ ತಗೋತೀರಾ ಸರ್ ಎಲ್ಲಾದ್ರೂ?)\n[137s] CUSTOMER: Kamal is there, and others are there.   (ಕಮಲ್ ಇದ್ದಾರೆ, ಮತ್ತೆ ಬೇರೆ ಬೇರೆ ಇದ್ದಾರೆ.)\n[139s] CUSTOMER: Yes yes yes okay. They all give us a lower price. I don't know how they give a lower price.   (ಹಾ ಹಾ ಹಾ ಓಕೆ. ಅವರೆಲ್ಲ ನಮಗೆ ಕಡಿಮೆ ಕೊಡ್ತಾ ಇದ್ದಾರೆ. ಅವರು ಹೆಂಗೆ ಅವರು ಕಡಿಮೆ ಕೊಡ್ತಾರೆ ನನಗೆ ಗೊತ್ತಿಲ್ಲ.)\n[144s] AGENT: Yes, okay sir.   (ಹಾ ಓಕೆ ಸರ್.)\n[146s] CUSTOMER: Send your mail details. If there is any enquiry, I will have a mail sent to you.   (ನಿಮ್ಮ ಮೇಲ್ ಡೀಟೇಲ್ಸ್ ಕಳ್ಸಿರಿ. ಏನಾದ್ರೂ ಎನ್ಕ್ವೈರಿ ಇತ್ತು ಅಂದ್ರೆ ನಿಮಗೆ ಮೇಲ್ ಹಾಕಿಸ್ತೀನಿ.)\n[150s] AGENT: Alright sir. Okay. Done.   (ಆಯ್ತು ಸರ್. ಓಕೆ. ಡನ್.)",
  "language": "Kannada",
  "languages": "[\"Kannada\", \"English\"]",
  "turn_count": 43,
  "connected": 1,
  "audio_notes": "clear: Some background noise from a call center environment on the agent's side, but it does not significantly hinder transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "43 turns, clean transcript (0% inaudible)",
  "band_language": "Kannada",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer raises a past grievance, acknowledge it briefly, but then pivot back to your discovery questions to understand their *current* situation before trying to solve the old problem.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a manufacturer who had previous negative experiences with JSW One's pricing. The customer immediately raised a strong price objection, stating local dealers are consistently cheaper. The agent failed to follow the pitch structure, conduct discovery, or effectively handle the objection, and the call ended with the agent agreeing to send an email with no firm next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: I am calling you from JSW One.\", \"comment\": \"The agent identified JSW One but did not ask for permission to speak, which is a required part of the opener.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Sir, do you have any enquiry for building material or structural steel, HR CR sheet now, sir?\", \"comment\": \"The agent immediately asked about requirements instead of leading with a price or availability hook, which constitutes a product dump.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"AGENT: So where do you procure the material from? ... No, what was your quantity, sir?\", \"comment\": \"Agent only asked about current suppliers and quantity (2/6 questions), failing to meet the 'partial' threshold of 3 questions.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not pitch any USPs; the conversation was dominated by the customer's price objection.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Sir, do you have any enquiry for building material or structural steel, HR CR sheet now, sir?\", \"comment\": \"The agent successfully asked if a current requirement exists, although the customer's answer was no.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"CUSTOMER: Send your mail details. If there is any enquiry, I will have a mail sent to you. AGENT: Alright sir. Okay. Done.\", \"comment\": \"The agent accepted a non-committal 'send email' brush-off instead of securing a specific callback time or other concrete next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer raises a past grievance, acknowledge it briefly, but then pivot back to your discovery questions to understand their *current* situation before trying to solve the old problem.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"But local dealers give us a better price than you. ... The local dealer's rate is lower than yours.\", \"response\": \"No, what was your quantity, sir? ... What price are you getting?\"}, {\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"we end up buying locally itself. ... there are local dealers, we take it from them.\", \"response\": \"I was calling directly from the company. So if there is any enquiry\"}, {\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"Send your mail details. If there is any enquiry, I will have a mail sent to you.\", \"response\": \"Alright sir. Okay. Done.\"}], \"call_summary\": \"The agent contacted a manufacturer who had previous negative experiences with JSW One's pricing. The customer immediately raised a strong price objection, stating local dealers are consistently cheaper. The agent failed to follow the pitch structure, conduct discovery, or effectively handle the objection, and the call ended with the agent agreeing to send an email with no firm next step.\"}",
  "error": null,
  "latency_ms": 41989,
  "input_tokens": 4621,
  "output_tokens": 1054,
  "created_at": "2026-09-25 11:14:14",
  "sentiment": "neutral",
  "sentiment_score": 0.127,
  "sentiment_confidence": "high",
  "pos": 7,
  "neg": 5,
  "lex_hits": 10,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.304,
  "agent_talk_sec": 42.2,
  "customer_talk_sec": 96.6,
  "dead_air_sec": 65.2,
  "longest_monologue_sec": 7.0,
  "agent_wpm": 260.2,
  "interruptions": 0,
  "agent_turns": 21,
  "customer_turns": 22,
  "discovery_qs": 8,
  "words_agent": 183,
  "words_customer": 236,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178895082431",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.47,
      "end_s": 1.0,
      "text_en": "Hello.",
      "text_native": "ಹಲೋ"
    },
    {
      "ucid": "21112178895082431",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.27,
      "end_s": 1.7,
      "text_en": "Hello.",
      "text_native": "ಹಲೋ"
    },
    {
      "ucid": "21112178895082431",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.9,
      "end_s": 2.27,
      "text_en": "Tell me.",
      "text_native": "ಹೇಳ್ರಿ"
    },
    {
      "ucid": "21112178895082431",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.6,
      "end_s": 4.0,
      "text_en": "Sir, hello, is this Harikat Limited speaking?",
      "text_native": "ಸರ್ ನಮಸ್ಕಾರ, ಹರಿಕತ್ ಲಿಮಿಟೆಡ್ ಮಾತಾಡೋದು ಅಲ್ಲ?"
    },
    {
      "ucid": "21112178895082431",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.2,
      "end_s": 5.2,
      "text_en": "Chaudhary, hello.",
      "text_native": "ಚೌಧರಿ ನಮಸ್ಕಾರ"
    },
    {
      "ucid": "21112178895082431",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.5,
      "end_s": 7.5,
      "text_en": "This is from Vijayalakshmi Fabricator, sir.",
      "text_native": "ಇದು ವಿಜಯಲಕ್ಷ್ಮಿ ಫ್ಯಾಬ್ರಿಕೇಟರ್ ಇಂದ ಮಾತಾಡೋದು ರೀ ಸರ್"
    },
    {
      "ucid": "21112178895082431",
      "idx": 6,
      "speaker": "customer",
      "start_s": 7.7,
      "end_s": 8.2,
      "text_en": "Yes.",
      "text_native": "ಹೌದ್ರಿ"
    },
    {
      "ucid": "21112178895082431",
      "idx": 7,
      "speaker": "agent",
      "start_s": 8.4,
      "end_s": 10.0,
      "text_en": "I am calling you from JSW One.",
      "text_native": "ನಾನು JSW One ಇಂದ ಕಾಲ್ ಮಾಡ್ತಾ ಇದೀನಿ ನಿಮಗೆ"
    },
    {
      "ucid": "21112178895082431",
      "idx": 8,
      "speaker": "customer",
      "start_s": 10.2,
      "end_s": 10.8,
      "text_en": "Tell me, madam.",
      "text_native": "ಹೇಳ್ರಿ ಮೇಡಂ"
    },
    {
      "ucid": "21112178895082431",
      "idx": 9,
      "speaker": "agent",
      "start_s": 11.2,
      "end_s": 15.2,
      "text_en": "Sir, do you have any enquiry for building material or structural steel, HR CR sheet now, sir?",
      "text_native": "ಸರ್ ನಿಮ್ದು ಏನಾದ್ರೂ ಈಗ ಬಿಲ್ಡಿಂಗ್ ಮೆಟೀರಿಯಲ್ ಅಥವಾ ಸ್ಟ್ರಕ್ಚರಲ್ ಸ್ಟೀಲ್, HR CR ಶೀಟ್ ಎನ್ಕ್ವೈರಿ ಇದೆಯಾ ಅಂತ ಸರ್?"
    },
    {
      "ucid": "21112178895082431",
      "idx": 10,
      "speaker": "customer",
      "start_s": 16.0,
      "end_s": 18.5,
      "text_en": "No, nothing. Where did you say you are calling from?",
      "text_native": "ಇಲ್ರಿ ಏನೂ ಇಲ್ರಿ. ಎಲ್ಲಿಂದ ಮಾತಾಡೋದು ಅಂದ್ರಿ?"
    },
    {
      "ucid": "21112178895082431",
      "idx": 11,
      "speaker": "agent",
      "start_s": 18.7,
      "end_s": 20.2,
      "text_en": "Bengaluru, from the Bengaluru office.",
      "text_native": "ಬೆಂಗಳೂರು, ಬೆಂಗಳೂರು ಆಫೀಸ್ ಇಂದ"
    },
    {
      "ucid": "21112178895082431",
      "idx": 12,
      "speaker": "customer",
      "start_s": 20.4,
      "end_s": 20.8,
      "text_en": "Hmm.",
      "text_native": "ಹ್ಮ್"
    },
    {
      "ucid": "21112178895082431",
      "idx": 13,
      "speaker": "agent",
      "start_s": 21.0,
      "end_s": 25.5,
      "text_en": "So if there is any enquiry now, building material enquiry, cement, steel, structural steel, please tell me, sir.",
      "text_native": "ಸೊ ಈಗ ಏನಾದ್ರೂ ಎನ್ಕ್ವೈರಿ ಇದ್ರೆ, ಬಿಲ್ಡಿಂಗ್ ಮೆಟೀರಿಯಲ್ ಎನ್ಕ್ವೈರಿ, ಸಿಮೆಂಟ್, ಸ್ಟೀಲ್, ಸ್ಟ್ರಕ್ಚರಲ್ ಸ್ಟೀಲ್, ಹೇಳಿದ್ರೆ ಸರ್"
    },
    {
      "ucid": "21112178895082431",
      "idx": 14,
      "speaker": "customer",
      "start_s": 26.5,
      "end_s": 31.5,
      "text_en": "No, I mean I didn't understand. Do you supply material? Structural steel, profile sheets, HR sheet, CR sheet?",
      "text_native": "ಅಲ್ಲ ಅಂದ್ರೆ ಅರ್ಥ ಆಗ್ಲಿಲ್ಲ ನನಗೆ. ನೀವು ಮೆಟೀರಿಯಲ್ ಸಪ್ಲೈ ಮಾಡ್ತೀರಾ ನೀವು? ಸ್ಟ್ರಕ್ಚರಲ್ ಸ್ಟೀಲ್, ಪ್ರೊಫೈಲ್ ಶೀಟ್ಸ್, HR ಶೀಟ್, CR ಶೀಟ್?"
    },
    {
      "ucid": "21112178895082431",
      "idx": 15,
      "speaker": "customer",
      "start_s": 31.8,
      "end_s": 34.0,
      "text_en": "Yes, we have a factory, we use it for that.",
      "text_native": "ಹೌದು ನಮ್ದು ಫ್ಯಾಕ್ಟರಿ ಇದೆ ಅಲ್ರಿ ಅದಕ್ಕೆ ಯೂಸ್ ಮಾಡ್ತೀವಿ"
    },
    {
      "ucid": "21112178895082431",
      "idx": 16,
      "speaker": "agent",
      "start_s": 34.1,
      "end_s": 36.5,
      "text_en": "Exactly. So where do you procure the material from?",
      "text_native": "ಎಕ್ಸಾಕ್ಟ್ಲಿ. ಸೊ ಮೆಟೀರಿಯಲ್ ಎಲ್ಲಿಂದ ಪ್ರೊಕ್ಯೂರ್ ಮಾಡ್ತೀರಾ ನೀವು ಅಂತ?"
    },
    {
      "ucid": "21112178895082431",
      "idx": 17,
      "speaker": "customer",
      "start_s": 37.2,
      "end_s": 40.0,
      "text_en": "Uh, there are local dealers, we take it from them.",
      "text_native": "ಆ, ಲೋಕಲ್ ಡೀಲರ್ಸ್ ಇದಾರೆ ರೀ, ಅವರ ಕಡೆಯಿಂದ ತಗೋತೀವಿ"
    },
    {
      "ucid": "21112178895082431",
      "idx": 18,
      "speaker": "agent",
      "start_s": 40.2,
      "end_s": 42.5,
      "text_en": "I was calling directly from the company. So if there is any enquiry",
      "text_native": "ನಾನು ಡೈರೆಕ್ಟ್ ಕಂಪನಿಯಿಂದ ಕಾಲ್ ಮಾಡ್ತಿದ್ದೆ. ಸೊ ಏನಾದ್ರೂ ಎನ್ಕ್ವೈರಿ ಇದ್ರೆ"
    },
    {
      "ucid": "21112178895082431",
      "idx": 19,
      "speaker": "customer",
      "start_s": 42.5,
      "end_s": 43.8,
      "text_en": "Which company did you say yours is?",
      "text_native": "ಯಾವ ಕಂಪನಿ ಅಂದ್ರಿ ನಿಮ್ಮದು?"
    },
    {
      "ucid": "21112178895082431",
      "idx": 20,
      "speaker": "agent",
      "start_s": 43.8,
      "end_s": 45.0,
      "text_en": "JSW One platform.",
      "text_native": "JSW One ಪ್ಲಾಟ್ಫಾರ್ಮ್"
    },
    {
      "ucid": "21112178895082431",
      "idx": 21,
      "speaker": "customer",
      "start_s": 45.2,
      "end_s": 46.0,
      "text_en": "JSW?",
      "text_native": "JSW?"
    },
    {
      "ucid": "21112178895082431",
      "idx": 22,
      "speaker": "agent",
      "start_s": 46.1,
      "end_s": 46.6,
      "text_en": "Correct.",
      "text_native": "ಕರೆಕ್ಟ್"
    },
    {
      "ucid": "21112178895082431",
      "idx": 23,
      "speaker": "customer",
      "start_s": 46.8,
      "end_s": 49.2,
      "text_en": "Okay. No, the JSW local dealer is there, from them",
      "text_native": "ಓಕೆ. ಇಲ್ಲ, JSW ಲೋಕಲ್ ಡೀಲರ್ ಅವರಲ್ಲ, ಅವರ ಕಡೆಯಿಂದ"
    },
    {
      "ucid": "21112178895082431",
      "idx": 24,
      "speaker": "agent",
      "start_s": 49.5,
      "end_s": 54.5,
      "text_en": "JSW One platform means, yes yes correct correct. What you are saying is right sir, but JSW One platforms is the e-commerce group of JSW.",
      "text_native": "JSW One ಪ್ಲಾಟ್ಫಾರ್ಮ್ ಅಂತ ಅಂದ್ರೆ, ಹೌದು ಹೌದು ಕರೆಕ್ಟ್ ಕರೆಕ್ಟ್. ನೀವು ಹೇಳೋದು ಸರಿ ಸರ್, ಬಟ್ JSW One ಪ್ಲಾಟ್ಫಾರ್ಮ್ಸ್ ಈ-ಕಾಮರ್ಸ್ ಗ್ರೂಪ್ ಆಫ್ JSW."
    },
    {
      "ucid": "21112178895082431",
      "idx": 25,
      "speaker": "agent",
      "start_s": 54.5,
      "end_s": 56.5,
      "text_en": "We have an e-commerce business. So all material directly",
      "text_native": "ಈ-ಕಾಮರ್ಸ್ ಬಿಸಿನೆಸ್ ಇದೆ ನಮ್ದು. ಸೊ ಎಲ್ಲಾ ಮೆಟೀರಿಯಲ್ ಡೈರೆಕ್ಟ್"
    },
    {
      "ucid": "21112178895082431",
      "idx": 26,
      "speaker": "customer",
      "start_s": 56.5,
      "end_s": 100.5,
      "text_en": "No, we have tried many times in e-commerce, nothing is working out with you.",
      "text_native": "ಅಲ್ಲ, ಈ-ಕಾಮರ್ಸ್ ಅಲ್ಲಿ ಸುಮಾರು ಸರಿ ನಾವು ಟ್ರೈ ಮಾಡಿದ್ದೇವೆ, ಏನು ಕೆಲಸ ಆಗ್ತಿಲ್ಲರಿ ನಿಮ್ಮ ಹತ್ರ."
    },
    {
      "ucid": "21112178895082431",
      "idx": 27,
      "speaker": "agent",
      "start_s": 101.0,
      "end_s": 102.0,
      "text_en": "Who did you speak with?",
      "text_native": "ನೀವು ಯಾರ ಹತ್ರ ಮಾತಾಡಿದ್ರಿ?"
    },
    {
      "ucid": "21112178895082431",
      "idx": 28,
      "speaker": "customer",
      "start_s": 102.2,
      "end_s": 111.5,
      "text_en": "Some people or the other had called, we gave them the enquiry, sent a mail, did everything. But they all give a rate, and then we end up buying locally itself. And if we are buying locally, then there, compared to your rate",
      "text_native": "ನಾವು ಯಾರ್ಯಾರೋ ಫೋನ್ ಮಾಡಿದ್ರು, ಅವರಿಗೆಲ್ಲ ಎನ್ಕ್ವೈರಿ ಕೊಟ್ವಿ, ಮೇಲ್ ಹಾಕಿದ್ವಿ, ಎಲ್ಲ ಮಾಡಿದ್ವಿ. ಬಟ್ ಅವರೆಲ್ಲ ರೇಟ್ ಕೊಡ್ತಾರೆ, ಮತ್ತೆ ನಾವು ಇಲ್ಲೇ ಲೋಕಲ್ ಅಲ್ಲೇ ತಗೊಳೋದು ಅಂತ. ಮತ್ತೆ ಲೋಕಲ್ ಅಲ್ಲಿ ತಗೊಳೋದಾದ್ರೆ ಮತ್ತೆ ಅಲ್ಲಿ ನಿಮ್ಮ ರೇಟ್ ಗಿಂತನೂ"
    },
    {
      "ucid": "21112178895082431",
      "idx": 29,
      "speaker": "agent",
      "start_s": 111.5,
      "end_s": 112.8,
      "text_en": "No, what was your quantity, sir?",
      "text_native": "ಅಲ್ಲ, ಕ್ವಾಂಟಿಟಿ ಏನಿತ್ತು ಸರ್ ನಿಮ್ದು?"
    },
    {
      "ucid": "21112178895082431",
      "idx": 30,
      "speaker": "customer",
      "start_s": 113.0,
      "end_s": 116.5,
      "text_en": "It will be there, it varies. Sometimes it's 10 tons, sometimes it's 15 tons. Depends.",
      "text_native": "ಇರ್ತೈತ್ರಿ ಅದು ಹೆಚ್ಚು ಕಡಿಮೆ ಇರ್ತೈತಿ. ಒಮ್ಮೆ 10 ಟನ್ ಇರ್ತೈತಿ, ಒಮ್ಮೆ 15 ಟನ್ ಇರ್ತೈತಿ. ಡಿಪೆಂಡ್ಸ್."
    },
    {
      "ucid": "21112178895082431",
      "idx": 31,
      "speaker": "customer",
      "start_s": 117.0,
      "end_s": 118.5,
      "text_en": "It varies based on the requirement.",
      "text_native": "ರಿಕ್ವೈರ್ಮೆಂಟ್ ಮೇಲೆ ಹೆಚ್ಚು ಕಡಿಮೆ ಇರ್ತೈತಿ."
    },
    {
      "ucid": "21112178895082431",
      "idx": 32,
      "speaker": "agent",
      "start_s": 119.2,
      "end_s": 122.8,
      "text_en": "That's it, sir if you maintain a minimum order quantity of 10 tons, we can supply at a better price.",
      "text_native": "ಅದೇ, ಸರ್ ನೀವು ಮಿನಿಮಮ್ ಆರ್ಡರ್ ಕ್ವಾಂಟಿಟಿ 10 ಟನ್ಸ್ ಮೇಂಟೇನ್ ಮಾಡಿದ್ರೆ, ವಿ ಕ್ಯಾನ್ ಸಪ್ಲೈ ಅಟ್ ಎ ಬೆಟರ್ ಪ್ರೈಸ್."
    },
    {
      "ucid": "21112178895082431",
      "idx": 33,
      "speaker": "customer",
      "start_s": 123.0,
      "end_s": 127.0,
      "text_en": "So you think, and you say that. But local dealers give us a better price than you.",
      "text_native": "ಅಂತೆ, ನೀವು ಅನ್ಕೊಂಡ್ರಿ, ಹಂಗೆ ಹೇಳ್ತೀರಿ. ಬಟ್ ನಿಮಗಿಂತ ಬೆಟರ್ ಪ್ರೈಸ್ ನಮಗೆ ಲೋಕಲ್ ಡೀಲರ್ಸ್ ಕೊಡ್ತಾರೆ."
    },
    {
      "ucid": "21112178895082431",
      "idx": 34,
      "speaker": "agent",
      "start_s": 127.0,
      "end_s": 129.0,
      "text_en": "What price are you getting? When did you buy recently?",
      "text_native": "ಏನ್ ಪ್ರೈಸ್ ತಗೊಳ್ಳಿತ್ತೀರಿ ನೀವು ರೀಸೆಂಟ್ ಆಗಿ ಯಾವಾಗ ತಗೊಂಡಿದ್ರಿ?"
    },
    {
      "ucid": "21112178895082431",
      "idx": 35,
      "speaker": "customer",
      "start_s": 129.2,
      "end_s": 133.5,
      "text_en": "I don't remember now. When we ask, at that time we compare. The local dealer's rate is lower than yours.",
      "text_native": "ಈಗಿನ ನೆನಪಿಲ್ಲ ಬಿಡ್ರಿ. ನಾವು ಯಾವಾಗ ಕೇಳಿರ್ತೀವಲ್ಲ, ಅವಾಗ ನಾವು ಕಂಪೇರ್ ಮಾಡಿರ್ತೀವಿ. ಲೋಕಲ್ ಡೀಲರ್ ದು ರೇಟ್ ಕಡಿಮೆ ಇರ್ತೈತಿ ನಮಗಿಂತ."
    },
    {
      "ucid": "21112178895082431",
      "idx": 36,
      "speaker": "agent",
      "start_s": 134.0,
      "end_s": 134.5,
      "text_en": "Okay.",
      "text_native": "ಓಕೆ."
    },
    {
      "ucid": "21112178895082431",
      "idx": 37,
      "speaker": "agent",
      "start_s": 135.0,
      "end_s": 137.0,
      "text_en": "Do you buy from Kamal Trading Corporation, sir, by any chance?",
      "text_native": "ಕಮಲ್ ಟ್ರೇಡಿಂಗ್ ಕಾರ್ಪೊರೇಷನ್ ಕಡೆ ತಗೋತೀರಾ ಸರ್ ಎಲ್ಲಾದ್ರೂ?"
    },
    {
      "ucid": "21112178895082431",
      "idx": 38,
      "speaker": "customer",
      "start_s": 137.2,
      "end_s": 139.0,
      "text_en": "Kamal is there, and others are there.",
      "text_native": "ಕಮಲ್ ಇದ್ದಾರೆ, ಮತ್ತೆ ಬೇರೆ ಬೇರೆ ಇದ್ದಾರೆ."
    },
    {
      "ucid": "21112178895082431",
      "idx": 39,
      "speaker": "customer",
      "start_s": 139.2,
      "end_s": 143.0,
      "text_en": "Yes yes yes okay. They all give us a lower price. I don't know how they give a lower price.",
      "text_native": "ಹಾ ಹಾ ಹಾ ಓಕೆ. ಅವರೆಲ್ಲ ನಮಗೆ ಕಡಿಮೆ ಕೊಡ್ತಾ ಇದ್ದಾರೆ. ಅವರು ಹೆಂಗೆ ಅವರು ಕಡಿಮೆ ಕೊಡ್ತಾರೆ ನನಗೆ ಗೊತ್ತಿಲ್ಲ."
    },
    {
      "ucid": "21112178895082431",
      "idx": 40,
      "speaker": "agent",
      "start_s": 143.5,
      "end_s": 144.5,
      "text_en": "Yes, okay sir.",
      "text_native": "ಹಾ ಓಕೆ ಸರ್."
    },
    {
      "ucid": "21112178895082431",
      "idx": 41,
      "speaker": "customer",
      "start_s": 145.5,
      "end_s": 149.5,
      "text_en": "Send your mail details. If there is any enquiry, I will have a mail sent to you.",
      "text_native": "ನಿಮ್ಮ ಮೇಲ್ ಡೀಟೇಲ್ಸ್ ಕಳ್ಸಿರಿ. ಏನಾದ್ರೂ ಎನ್ಕ್ವೈರಿ ಇತ್ತು ಅಂದ್ರೆ ನಿಮಗೆ ಮೇಲ್ ಹಾಕಿಸ್ತೀನಿ."
    },
    {
      "ucid": "21112178895082431",
      "idx": 42,
      "speaker": "agent",
      "start_s": 149.5,
      "end_s": 151.5,
      "text_en": "Alright sir. Okay. Done.",
      "text_native": "ಆಯ್ತು ಸರ್. ಓಕೆ. ಡನ್."
    }
  ],
  "steps": [
    {
      "ucid": "21112178895082431",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: I am calling you from JSW One.",
      "comment": "The agent identified JSW One but did not ask for permission to speak, which is a required part of the opener."
    },
    {
      "ucid": "21112178895082431",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Sir, do you have any enquiry for building material or structural steel, HR CR sheet now, sir?",
      "comment": "The agent immediately asked about requirements instead of leading with a price or availability hook, which constitutes a product dump."
    },
    {
      "ucid": "21112178895082431",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "AGENT: So where do you procure the material from? ... No, what was your quantity, sir?",
      "comment": "Agent only asked about current suppliers and quantity (2/6 questions), failing to meet the 'partial' threshold of 3 questions."
    },
    {
      "ucid": "21112178895082431",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not pitch any USPs; the conversation was dominated by the customer's price objection."
    },
    {
      "ucid": "21112178895082431",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: Sir, do you have any enquiry for building material or structural steel, HR CR sheet now, sir?",
      "comment": "The agent successfully asked if a current requirement exists, although the customer's answer was no."
    },
    {
      "ucid": "21112178895082431",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "CUSTOMER: Send your mail details. If there is any enquiry, I will have a mail sent to you. AGENT: Alright sir. Okay. Done.",
      "comment": "The agent accepted a non-committal 'send email' brush-off instead of securing a specific callback time or other concrete next step."
    }
  ],
  "objections": [
    {
      "ucid": "21112178895082431",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "But local dealers give us a better price than you. ... The local dealer's rate is lower than yours.",
      "response": "No, what was your quantity, sir? ... What price are you getting?"
    },
    {
      "ucid": "21112178895082431",
      "obj_type": "incumbent_supplier",
      "state": "mishandled",
      "evidence": "we end up buying locally itself. ... there are local dealers, we take it from them.",
      "response": "I was calling directly from the company. So if there is any enquiry"
    },
    {
      "ucid": "21112178895082431",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "Send your mail details. If there is any enquiry, I will have a mail sent to you.",
      "response": "Alright sir. Okay. Done."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}