{ "ucid": "21112178895042961", "call_date": "2026-09-09", "start_time": "1899-12-30 16:10:29", "end_time": "1899-12-30 16:10:50", "duration_sec": 21, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "No_requirement", "agent": "Kartikey Chauhan", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAdd20798a981ff3259056d7222afe7491.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 51, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178895042961__DIAdd20798a981ff3259056d7222afe7491.mp3", "audio_bytes": 27216, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 11:36:57.972567+00", "audio_secs": 9.072, "source_file": "Sep1-10.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Hello (हेलो)\n[1s] AGENT: Hello (हेलो)\n[2s] CUSTOMER: Yes? (हां जी?)\n[3s] AGENT: Yes sir, good evening. This is Kartik speaking from JSW One. (हां जी सर, good evening. कार्तिक बात कर रहा था JSW One से।)\n[6s] CUSTOMER: I'll just talk (मैं अभी बात)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 5, "connected": 1, "audio_notes": "clear: The call cuts off abruptly while the customer is speaking at the end.", "transcript_status": "ok", "transcript_error": null, "band": "amber", "band_reason": "only 5 turns - short exchange, limited evidence to score", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 0.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "When a customer immediately signals they are busy, try to quickly ask for a better time to call back before they hang up.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "unknown", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent performed the initial greeting and company identification. The customer immediately interrupted, indicating they could not talk, and the call terminated. No business details were discussed.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent greeted and identified JSW One, but did not ask for permission before the customer interrupted to end the call.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could deliver the hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any discovery questions could be asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could attempt to qualify the lead.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no next step established.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer immediately signals they are busy, try to quickly ask for a better time to call back before they hang up.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent performed the initial greeting and company identification. The customer immediately interrupted, indicating they could not talk, and the call terminated. No business details were discussed.\"}", "error": null, "latency_ms": 31137, "input_tokens": 2635, "output_tokens": 608, "created_at": "2026-09-25 10:46:27", "sentiment": "negative", "sentiment_score": -0.175, "sentiment_confidence": "med", "pos": 0, "neg": 0, "lex_hits": 0, "objection_phrases": "[]", "sentiment_method": "0.7*prior (damped - label alone is weak)", "talk_ratio": 0.64, "agent_talk_sec": 3.2, "customer_talk_sec": 1.8, "dead_air_sec": 16.0, "longest_monologue_sec": 2.7, "agent_wpm": null, "interruptions": 0, "agent_turns": 2, "customer_turns": 3, "discovery_qs": 0, "words_agent": 12, "words_customer": 5, "monologue_heavy": 0, "turns": [ { "ucid": "21112178895042961", "idx": 0, "speaker": "customer", "start_s": 0.21, "end_s": 0.84, "text_en": "Hello", "text_native": "हेलो" }, { "ucid": "21112178895042961", "idx": 1, "speaker": "agent", "start_s": 1.11, "end_s": 1.58, "text_en": "Hello", "text_native": "हेलो" }, { "ucid": "21112178895042961", "idx": 2, "speaker": "customer", "start_s": 1.86, "end_s": 2.3, "text_en": "Yes?", "text_native": "हां जी?" }, { "ucid": "21112178895042961", "idx": 3, "speaker": "agent", "start_s": 2.56, "end_s": 5.3, "text_en": "Yes sir, good evening. This is Kartik speaking from JSW One.", "text_native": "हां जी सर, good evening. कार्तिक बात कर रहा था JSW One से।" }, { "ucid": "21112178895042961", "idx": 4, "speaker": "customer", "start_s": 5.56, "end_s": 6.3, "text_en": "I'll just talk", "text_native": "मैं अभी बात" } ], "steps": [ { "ucid": "21112178895042961", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent greeted and identified JSW One, but did not ask for permission before the customer interrupted to end the call." }, { "ucid": "21112178895042961", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended before the agent could deliver the hook." }, { "ucid": "21112178895042961", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The call ended before any discovery questions could be asked." }, { "ucid": "21112178895042961", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended before any USPs could be pitched." }, { "ucid": "21112178895042961", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended before the agent could attempt to qualify the lead." }, { "ucid": "21112178895042961", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended abruptly with no next step established." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL5 Qualify", "SL6 Closure with next step" ], "objection_phrases_list": [] }