{
  "ucid": "21112178893656571",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 12:19:24",
  "end_time": "2026-09-09 12:26:09",
  "duration_sec": 405,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
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  "english_text": "[0s] UNKNOWN: [background music]\n[2s] CUSTOMER: Hello.   (हॅलो.)\n[2s] AGENT: Hello.   (हॅलो.)\n[2s] AGENT: Nilesh sir?   (निलेश सर?)\n[3s] CUSTOMER: Speaking.   (बोलतोय.)\n[4s] AGENT: Sir, hello, I'm calling from JSW One, Jindal Steel Works Mumbai.   (सर नमस्ते, JSW One मधनं बोलतोय, जिंदाल स्टील वर्क्स मुंबई.)\n[6s] CUSTOMER: Yes, tell me.   (हा बोला ना.)\n[7s] AGENT: Uh sir, do you have any requirement now in HR, sir?   (अ सर आपल्याला काही requirement आहे का आता HR मध्ये साहेब?)\n[9s] CUSTOMER: No, I might have a requirement, but your conditions don't suit me. Sometimes you say give a requirement of five tons, sometimes you say give ten tons.   (नाही requirement असेल मला पण ते तुमच्या conditions बसत नाही. तुम्ही कधी म्हणता पाच टनाची requirement द्या, कधी म्हणता दहा टनाची द्या.)\n[14s] AGENT: No no, how it is, sir, I'm sorry if you've had such an experience, sir. Actually see, I'll brief you a bit about myself. I am calling directly from the CEO office right now.   (नाही नाही कसं असतं साहेब, I'm sorry असा experience आला असेल तर तुम्हाला सर. Actually see, I'll brief you a bit about myself. I am calling directly from the CEO office right now.)\n[24s] AGENT: And as the name suggests, I suppose you are an end user, right?   (आणि जसं name suggest, I suppose तुम्ही end user आहे, right?)\n[26s] AGENT: So we are also looking forward to do business with the end users. So whatever experience you may have had, I would apologize for that. But you...   (So we are also looking forward to do business with the end users. तर तुम्हाला जे काही experience झाला असेल, I would apologize for that. But तुम्ही...)\n[30s] CUSTOMER: No no, there's no need to do that, actually. But what happens is that we are from a small-scale industry, we come under MSME. Suppose I have a small unit. So for me, a particular thickness or a particular size   (नाही नाही तसं करायची गरज नाहीये actually. परंतु कसं होतं की आता आम्ही small scale industry वाले, आम्ही MSME मध्ये आलो. Suppose माझं एक छोटं unit आहे. तर मला एखादा particular thickness ची किंवा एखादा particular size ची)\n[38s] AGENT: Mhm.\n[38s] CUSTOMER: if I don't need five tons, I can't take it. If my requirement, see I am doing a project work. So basically what happens is I have a requirement of two tons of one thickness, and then a requirement of three tons of another thickness comes up. We work in this manner.   (मी पाच टन जर गरज नसेल मला तर मी नाही ना घेऊ शकत मी. जर मला requirement, see I am doing a project work. So basically कसं होतं की मला एक thickness ची दोन टनची requirement आहे, जो another दुसरा thickness ची तीन टनची requirement आली. अशा पद्धतीने आम्ही काम करतो.)\n[46s] AGENT: Mhm.\n[47s] CUSTOMER: So in that, at that time, if the condition from your side is to take five tons of this thickness, five tons of that thickness, then at that time it's not useful, is it, sir?   (मग त्यामध्ये त्या condition च्या वेळेला जर का तुमच्याकडून असं आलं की या thickness चा पाच टन घ्या, त्या thickness चा पाच टन घ्या, मग त्यावेळी ते useful नाही ना सर मग ते.)\n[51s] AGENT: No, so how it is, sir, why this scheme is kept, I'll tell you. How it is, sir, we don't take cutting charges from the customer, okay? So in that, how it is, sir, our break-even, sir, for pricing. Now look, sir, we are also running a company.   (नाही, तर मग कसं असतं साहेब, का हा ठेवलाय ना scheme, मी I'll tell you. कसं असतं साहेब, आम्ही cutting charges customer शी घेत नाही, okay? तर त्यांच्यामध्ये कसं असतं साहेब, आमचे जे break even असते ना साहेब, pricing चं. आता बघा साहेब, आम्ही पण कंपनी घेऊन बसलोय.)\n[100s] AGENT: So we also have to do that. But in this case, the company provides one option. Now for example, your size is 1500 by 2.5 or 2... 1250 by 3 meter or 2.5.   (तर आम्हाला पण ते करायला लागतं. But in this case, company provides one option. आता for example, तुमचा size असेल 1500 by 2.5 किंवा 2... 1250 by 3 meter किंवा 2.5.)\n[104s] AGENT: So with us, sir, we also have a set of standard cut materials.   (तर आमच्याकडे ना सर, set of standard cut materials पण असतं.)\n[106s] AGENT: What is standard cut material? So I'll tell you. Standard cut material is nothing but, now there is a coil of 25 tons, right? Now a customer placed an order with me for 22.5, 23 tons. Now the last two tons that were left in the material, if we recoil and keep it again, then there will be a problem there. That material won't sell.   (What is standard cut material? So I'll tell you. Standard cut material is nothing but आता एक coil आहे पंचवीस टनाची, right? आता माझ्याकडे order लावलं सर कोणी customer नी 22.5, 23 tons. आता जे last चे दोन टन राहिलं होतं ना material मध्ये, त्याला आम्ही आता परत recoil करून ठेवणार तर मग तो तिथे problem होणार. ते material जाणारच नाही.)\n[114s] AGENT: So what we do is, we cut it into standard cut lengths or 3-meter lengths and store it, fresh material.   (तर आम्ही काय करतो, आम्ही त्यांना standard cut lengths मध्ये किंवा तीन meter ची lengths मध्ये cut करून store करतो आम्ही, fresh material.)\n[118s] CUSTOMER: Right. Correct.   (बरोबर. Correct.)\n[118s] AGENT: So yes, for example, now you told me that you want one and a half tons of 3 mm 1250 by 2500. Now for one and a half tons, sir, if we have a bundle of two tons, then you can take 500 kilos extra from us. But if I tell you to take five tons instead of one and a half tons, you won't take it.   (तर हा, for example आता तुम्ही मला बोलले की मला 3 mm 1250 by 2500 चे एक दीड टन हवंय. आता दीड टनच्या साहेब, आमच्याकडे जर bundle दोन टनाचा असेल, तर तुम्ही 500 kilo जास्ती घेऊ शकता आमच्याशी. पण तुम्हाला दीड टनच्या समोर मी तुम्हाला बोललो की सर पाच टन घ्या, तर तुम्ही घेणारच नाही.)\n[128s] CUSTOMER: Right.   (बरोबर.)\n[128s] AGENT: So never in this case business can start. So for that, we also keep standard cut material with us, sir. So that won't be a problem for you in future.   (So never in this case business can start. सो त्याच्यासाठी आम्ही standard cut material पण ठेवतो आमच्याकडे सर. So that won't be a problem for you in future.)\n[134s] AGENT: So we, I will take care of that, that for you... look sir, if it's there, I will tell you upfront that sir, my bundle is of this size. If you can manage the quantity, can you do it like this? And in standard cut, how it is, sir, the material is cut and kept in standard cut with us. Sometimes it happens that we might even get your size. For example, you need 2800. And I have material of 3000 length. So it's okay, 200 mm, you also know sir, how much wastage is manageable in the steel business, we keep it within our scope for wastage.   (सो आम्ही I will take care of that की तुम्हाला, बघा सर, असेल तर मी तुम्हाला समोरून सांगणार की सर bundle माझा हा size चा आहे. If you can manage the quantity, तुम्ही असं करू शकताय का? आणि ते standard cut मध्ये कसं असतं साहेब, material आमच्याकडे standard cut मध्ये cut करून ठेवलेलं असतं. कधी कधी असं असतं की आपलं size चं पण भेटून जाईल. For example, तुम्हाला 2800 पाहिजे. आणि माझ्याकडे 3000 ची length material आहे. तो ठीक आहे, 200 mm तुम्ही, तुम्हाला पण माहिती आहे सर, steel business मध्ये किती wastage manageable असतं, आपल्या scope मध्येच ठेवतो आपण wastage साठी.)\n[149s] AGENT: So according to that, we can work in this, sir.   (तो त्याप्रमाणे आपण सर करू शकतो याच्यामध्ये काम.)\n[151s] CUSTOMER: No, our requirement, sometimes, in a rare case, an odd size comes, meaning in length or width.   (नाही, आमची requirement जी असते ना, कधी एखाद्या वेळी rare case मध्ये odd size येते, म्हणजे length मध्ये किंवा width मध्ये.)\n[156s] AGENT: Otherwise in standard...   (नाहीतर standard मध्ये...)\n[156s] CUSTOMER: Otherwise our, yes, our regular practice is in this length only, 1250 by 2500 or 1500 by 3000.   (नाहीतर आमचं जे, हा, आमचं regular practice जी आहे ती 1250 by 2500 or 1500 by 3000 या length मध्येच असतं.)\n[201s] AGENT: And secondly, how it is, sometimes what happens, I'll tell you that as well. For example, I don't have the material in ready stock. Okay? I have the coil. Now the sizes from 2.5 to 12 mm thickness, sir, that is a running SKU, that is a running size. Nearly every business requires this thickness. Especially 4, 5, 6, 8, 10, 12.   (आणि secondly कसं असतं, कधी कधी काय असतं ना, मी तुम्हाला ते पण सांगतो. For example, माझ्याकडे material ready stock मध्ये नाहीये. ठीक आहे? माझ्याकडे coil ठेवलेली आहे. आता 2.5 ते 12 mm ची sizes असतं ना साहेब, thickness, that is a running SKU, that is a running size. Nearly every business requires this thickness. Especially 4, 5, 6, 8, 10, 12.)\n[214s] AGENT: So their coil, sir, if you give me an order today, I will tell you upfront that sir, my coil cutting is in the plan. They will take it the day after tomorrow. So if you want it, I can get it cut, but you will have to give me two to three days.   (तो यांचं coil ना सर, आज तुम्ही मला order दिलं, तुम्हाला मी समोरून सांगणार की सर माझं coil cutting plan मध्ये आहे. ते परवा जे लोकं घेणार. तर तुम्हाला पाहिजे असेल तर मी cutting करून घेतो, पण तुम्हाला मला दोन ते तीन दिवस द्यायला लागणार.)\n[222s] CUSTOMER: Yes, sure, sure. Time's, time is not a big issue.   (हो, sure, sure. Time चा, time is not a big issue.)\n[224s] AGENT: Yeah, but yes, I can assure you one thing in that part is sir, that if I take an order, I take the order only on that basis that I will be able to supply to you. It's not like we took the order today, took the payment, you are sitting on our, you know, trust that these people will give it to me and after three days I say that sir, it's not possible, I can't give it. That won't happen with us, sir. Because every PI raised from our side is system generated.   (Yeah, but हा, I can assure you one thing in that part is sir, की जर मी order घेतला ना, I take the order only on that basis की मी तुम्हाला supply करू शकणार. मग असं नाही की आपण आज order घेतला, payment घेतलं, तुम्ही आमच्या, you know, trust वर बसलाय की बाबा हा लोको देणार मला आणि तीन दिवसांनंतर मी सांगितलं की सर possible च नाही, मी नाही देऊ शकत. तसं आमचं होणार नाही साहेब. Because every PI raised from our side is system generated.)\n[237s] CUSTOMER: Okay.\n[238s] AGENT: Yes, so we can't work by giving a manual PI just like that, sir. PI will only come if everything is aligned. Or else the PI won't come.   (हा, तो असं हेवे आपण manual PI देऊन काम नाही करू शकत सर. PI will only come if everything is aligned. Or else the PI won't come.)\n[244s] CUSTOMER: No, these things are confirmed for us as well. We also have an idea about these things. So there's no problem with that. Only that quantum issue, that just needs to be sorted out somewhere.   (नाही, या या गोष्टी कन्फर्म आहेत आम्हाला सुद्धा. या गोष्टीची आम्हाला सुद्धा कल्पना आहे. त्यामुळे त्याचा काही problem नाहीये. फक्त तो quantum चा जो issue आहे ना, तोच फक्त कुठे sort out झाला पाहिजे.)\n[249s] AGENT: No no, you don't take that tension. I will work that out for you. That is on me, how to fit it in. We need this in Chakan, right sir? Talawade, we need it in Talawade.   (नाही नाही, तुम्ही ते tension नको घेऊ त्याचं तुम्ही. तुमचं ते मी workout करून देणार तुम्हाला. That is on me की मला कसं बसवायचं. आपल्याला हा चाकण मध्ये लागतो ना साहेब? तळेवडे, तळेवडे मध्ये लागतो.)\n[254s] CUSTOMER: Talawade, Talawade.   (तळेवडे, तळेवडे.)\n[255s] AGENT: Yes, my stockyard is in Chakan only, sir.   (हो, चाकण मध्येच माझा stockyard आहे ना साहेब.)\n[256s] AGENT: Ratnesh and this, yes, this is ours, Ratnesh and SSI, Ghanshyam Industries.   (रत्नेश आणि हे, हा, हे आहे ना आपलं रत्नेश आणि SSI, घनश्याम इंडस्ट्रीज.)\n[300s] CUSTOMER: Oh, I see.   (अच्छा.)\n[300s] AGENT: Both are on the cutter.   (हे दोन्ही cutter वरच असतात.)\n[302s] CUSTOMER: No issue, no issue with them.   (काही issue नाहीये, त्यांचा काही issue नाहीये.)\n[303s] CUSTOMER: Okay, for me, right now there is no requirement, no project is running right now.   (ठीक आहे, मला आता सध्या तर काही requirement नाहीये आता, काही आता काही project running मध्ये नाहीये.)\n[305s] AGENT: No problem, no problem.   (काही हरकत नाही, काही हरकत नाही.)\n[306s] CUSTOMER: If there is anything, I will definitely contact you.   (कधी असेल काही तर मी नक्की तुम्हाला contact करतो.)\n[307s] AGENT: Done. What I'll do is, this is the company's number, I'll send you a WhatsApp from my personal number.   (Done. मी काय करतो, हा जो कंपनीचा number आहे, मी माझा personal number शी तुम्हाला एक WhatsApp टाकून ठेवतो.)\n[312s] CUSTOMER: Send a message on WhatsApp.   (WhatsApp वर एक message टाकून द्या.)\n[312s] AGENT: And after fifteen-twenty days, I'll take a follow-up with you again, then you will also remember, sir.   (आणि एक पंधरा वीस दिवसानंतर एक परत follow-up घेतो तुमच्याशी, मग तुम्हाला पण लक्षात राहील साहेब.)\n[315s] CUSTOMER: Will do, will do, will do.   (चालेल, चालेल, चालेल.)\n[316s] AGENT: Okay sir. Thank you.\n[317s] CUSTOMER: Thank you, thank you.\n[318s] AGENT: Yeah, yeah.",
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  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\"]",
  "pitch_coaching_note": "You handled the MOQ objection well, but you must not let it derail the entire call; you skipped the opener, hook, and all discovery questions, preventing you from understanding the customer's full business needs.",
  "usp_relevance": "matched",
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  "call_summary": "The customer, a small-scale manufacturer, immediately objected to JSW's high MOQ based on past experiences. The agent spent most of the call explaining workarounds like 'standard cut material' and cutting-to-order from the local Chakan stockyard, which successfully addressed the concern. The customer confirmed no immediate requirement but agreed to a follow-up call in 15-20 days.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Uh sir, do you have any requirement now in HR, sir?\", \"comment\": \"The agent did not ask for permission to speak, instead jumping directly to a qualification question.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not deliver a hook; the call began with a direct question about requirements, not a value proposition.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent asked none of the six required discovery questions, allowing the customer's initial objection to dominate the entire conversation.\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So for that, we also keep standard cut material with us, sir. So that won't be a problem for you in future.\", \"comment\": \"The agent pitched the 'standard cut material' and local stockyard USPs, which were directly relevant to the customer's MOQ objection.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir, do you have any requirement now in HR, sir?\", \"comment\": \"The agent successfully asked about a current requirement, and the customer confirmed they had none at the moment.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"And after fifteen-twenty days, I'll take a follow-up with you again, then you will also remember, sir.\", \"comment\": \"The agent established and got agreement for a clear next step: a follow-up call in 15-20 days.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"You handled the MOQ objection well, but you must not let it derail the entire call; you skipped the opener, hook, and all discovery questions, preventing you from understanding the customer's full business needs.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"handled\", \"evidence\": \"No, I might have a requirement, but your conditions don't suit me. Sometimes you say give a requirement of five tons, sometimes you say give ten tons.\", \"response\": \"for that, we also keep standard cut material with us, sir... if we have a bundle of two tons, then you can take 500 kilos extra from us.\"}], \"call_summary\": \"The customer, a small-scale manufacturer, immediately objected to JSW's high MOQ based on past experiences. The agent spent most of the call explaining workarounds like 'standard cut material' and cutting-to-order from the local Chakan stockyard, which successfully addressed the concern. The customer confirmed no immediate requirement but agreed to a follow-up call in 15-20 days.\"}",
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  "created_at": "2026-09-25 11:16:06",
  "sentiment": "negative",
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  "sentiment_confidence": "high",
  "pos": 29,
  "neg": 46,
  "lex_hits": 47,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.7,
  "agent_talk_sec": 221.4,
  "customer_talk_sec": 95.0,
  "dead_air_sec": 88.6,
  "longest_monologue_sec": 66.5,
  "agent_wpm": 230.9,
  "interruptions": 0,
  "agent_turns": 32,
  "customer_turns": 22,
  "discovery_qs": 9,
  "words_agent": 852,
  "words_customer": 294,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178893656571",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.0,
      "end_s": 1.8,
      "text_en": "[background music]",
      "text_native": "[background music]"
    },
    {
      "ucid": "21112178893656571",
      "idx": 1,
      "speaker": "customer",
      "start_s": 1.8,
      "end_s": 2.2,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178893656571",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.2,
      "end_s": 2.5,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178893656571",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.5,
      "end_s": 3.1,
      "text_en": "Nilesh sir?",
      "text_native": "निलेश सर?"
    },
    {
      "ucid": "21112178893656571",
      "idx": 4,
      "speaker": "customer",
      "start_s": 3.1,
      "end_s": 3.5,
      "text_en": "Speaking.",
      "text_native": "बोलतोय."
    },
    {
      "ucid": "21112178893656571",
      "idx": 5,
      "speaker": "agent",
      "start_s": 3.5,
      "end_s": 6.2,
      "text_en": "Sir, hello, I'm calling from JSW One, Jindal Steel Works Mumbai.",
      "text_native": "सर नमस्ते, JSW One मधनं बोलतोय, जिंदाल स्टील वर्क्स मुंबई."
    },
    {
      "ucid": "21112178893656571",
      "idx": 6,
      "speaker": "customer",
      "start_s": 6.2,
      "end_s": 6.9,
      "text_en": "Yes, tell me.",
      "text_native": "हा बोला ना."
    },
    {
      "ucid": "21112178893656571",
      "idx": 7,
      "speaker": "agent",
      "start_s": 7.0,
      "end_s": 9.2,
      "text_en": "Uh sir, do you have any requirement now in HR, sir?",
      "text_native": "अ सर आपल्याला काही requirement आहे का आता HR मध्ये साहेब?"
    },
    {
      "ucid": "21112178893656571",
      "idx": 8,
      "speaker": "customer",
      "start_s": 9.4,
      "end_s": 14.0,
      "text_en": "No, I might have a requirement, but your conditions don't suit me. Sometimes you say give a requirement of five tons, sometimes you say give ten tons.",
      "text_native": "नाही requirement असेल मला पण ते तुमच्या conditions बसत नाही. तुम्ही कधी म्हणता पाच टनाची requirement द्या, कधी म्हणता दहा टनाची द्या."
    },
    {
      "ucid": "21112178893656571",
      "idx": 9,
      "speaker": "agent",
      "start_s": 14.0,
      "end_s": 23.5,
      "text_en": "No no, how it is, sir, I'm sorry if you've had such an experience, sir. Actually see, I'll brief you a bit about myself. I am calling directly from the CEO office right now.",
      "text_native": "नाही नाही कसं असतं साहेब, I'm sorry असा experience आला असेल तर तुम्हाला सर. Actually see, I'll brief you a bit about myself. I am calling directly from the CEO office right now."
    },
    {
      "ucid": "21112178893656571",
      "idx": 10,
      "speaker": "agent",
      "start_s": 23.5,
      "end_s": 26.0,
      "text_en": "And as the name suggests, I suppose you are an end user, right?",
      "text_native": "आणि जसं name suggest, I suppose तुम्ही end user आहे, right?"
    },
    {
      "ucid": "21112178893656571",
      "idx": 11,
      "speaker": "agent",
      "start_s": 26.0,
      "end_s": 30.0,
      "text_en": "So we are also looking forward to do business with the end users. So whatever experience you may have had, I would apologize for that. But you...",
      "text_native": "So we are also looking forward to do business with the end users. तर तुम्हाला जे काही experience झाला असेल, I would apologize for that. But तुम्ही..."
    },
    {
      "ucid": "21112178893656571",
      "idx": 12,
      "speaker": "customer",
      "start_s": 30.0,
      "end_s": 37.5,
      "text_en": "No no, there's no need to do that, actually. But what happens is that we are from a small-scale industry, we come under MSME. Suppose I have a small unit. So for me, a particular thickness or a particular size",
      "text_native": "नाही नाही तसं करायची गरज नाहीये actually. परंतु कसं होतं की आता आम्ही small scale industry वाले, आम्ही MSME मध्ये आलो. Suppose माझं एक छोटं unit आहे. तर मला एखादा particular thickness ची किंवा एखादा particular size ची"
    },
    {
      "ucid": "21112178893656571",
      "idx": 13,
      "speaker": "agent",
      "start_s": 37.5,
      "end_s": 37.8,
      "text_en": "Mhm.",
      "text_native": "Mhm."
    },
    {
      "ucid": "21112178893656571",
      "idx": 14,
      "speaker": "customer",
      "start_s": 37.8,
      "end_s": 46.5,
      "text_en": "if I don't need five tons, I can't take it. If my requirement, see I am doing a project work. So basically what happens is I have a requirement of two tons of one thickness, and then a requirement of three tons of another thickness comes up. We work in this manner.",
      "text_native": "मी पाच टन जर गरज नसेल मला तर मी नाही ना घेऊ शकत मी. जर मला requirement, see I am doing a project work. So basically कसं होतं की मला एक thickness ची दोन टनची requirement आहे, जो another दुसरा thickness ची तीन टनची requirement आली. अशा पद्धतीने आम्ही काम करतो."
    },
    {
      "ucid": "21112178893656571",
      "idx": 15,
      "speaker": "agent",
      "start_s": 46.5,
      "end_s": 46.8,
      "text_en": "Mhm.",
      "text_native": "Mhm."
    },
    {
      "ucid": "21112178893656571",
      "idx": 16,
      "speaker": "customer",
      "start_s": 46.8,
      "end_s": 51.0,
      "text_en": "So in that, at that time, if the condition from your side is to take five tons of this thickness, five tons of that thickness, then at that time it's not useful, is it, sir?",
      "text_native": "मग त्यामध्ये त्या condition च्या वेळेला जर का तुमच्याकडून असं आलं की या thickness चा पाच टन घ्या, त्या thickness चा पाच टन घ्या, मग त्यावेळी ते useful नाही ना सर मग ते."
    },
    {
      "ucid": "21112178893656571",
      "idx": 17,
      "speaker": "agent",
      "start_s": 51.0,
      "end_s": 100.0,
      "text_en": "No, so how it is, sir, why this scheme is kept, I'll tell you. How it is, sir, we don't take cutting charges from the customer, okay? So in that, how it is, sir, our break-even, sir, for pricing. Now look, sir, we are also running a company.",
      "text_native": "नाही, तर मग कसं असतं साहेब, का हा ठेवलाय ना scheme, मी I'll tell you. कसं असतं साहेब, आम्ही cutting charges customer शी घेत नाही, okay? तर त्यांच्यामध्ये कसं असतं साहेब, आमचे जे break even असते ना साहेब, pricing चं. आता बघा साहेब, आम्ही पण कंपनी घेऊन बसलोय."
    },
    {
      "ucid": "21112178893656571",
      "idx": 18,
      "speaker": "agent",
      "start_s": 100.0,
      "end_s": 104.5,
      "text_en": "So we also have to do that. But in this case, the company provides one option. Now for example, your size is 1500 by 2.5 or 2... 1250 by 3 meter or 2.5.",
      "text_native": "तर आम्हाला पण ते करायला लागतं. But in this case, company provides one option. आता for example, तुमचा size असेल 1500 by 2.5 किंवा 2... 1250 by 3 meter किंवा 2.5."
    },
    {
      "ucid": "21112178893656571",
      "idx": 19,
      "speaker": "agent",
      "start_s": 104.5,
      "end_s": 106.5,
      "text_en": "So with us, sir, we also have a set of standard cut materials.",
      "text_native": "तर आमच्याकडे ना सर, set of standard cut materials पण असतं."
    },
    {
      "ucid": "21112178893656571",
      "idx": 20,
      "speaker": "agent",
      "start_s": 106.5,
      "end_s": 114.0,
      "text_en": "What is standard cut material? So I'll tell you. Standard cut material is nothing but, now there is a coil of 25 tons, right? Now a customer placed an order with me for 22.5, 23 tons. Now the last two tons that were left in the material, if we recoil and keep it again, then there will be a problem there. That material won't sell.",
      "text_native": "What is standard cut material? So I'll tell you. Standard cut material is nothing but आता एक coil आहे पंचवीस टनाची, right? आता माझ्याकडे order लावलं सर कोणी customer नी 22.5, 23 tons. आता जे last चे दोन टन राहिलं होतं ना material मध्ये, त्याला आम्ही आता परत recoil करून ठेवणार तर मग तो तिथे problem होणार. ते material जाणारच नाही."
    },
    {
      "ucid": "21112178893656571",
      "idx": 21,
      "speaker": "agent",
      "start_s": 114.0,
      "end_s": 117.5,
      "text_en": "So what we do is, we cut it into standard cut lengths or 3-meter lengths and store it, fresh material.",
      "text_native": "तर आम्ही काय करतो, आम्ही त्यांना standard cut lengths मध्ये किंवा तीन meter ची lengths मध्ये cut करून store करतो आम्ही, fresh material."
    },
    {
      "ucid": "21112178893656571",
      "idx": 22,
      "speaker": "customer",
      "start_s": 117.5,
      "end_s": 118.5,
      "text_en": "Right. Correct.",
      "text_native": "बरोबर. Correct."
    },
    {
      "ucid": "21112178893656571",
      "idx": 23,
      "speaker": "agent",
      "start_s": 118.5,
      "end_s": 128.0,
      "text_en": "So yes, for example, now you told me that you want one and a half tons of 3 mm 1250 by 2500. Now for one and a half tons, sir, if we have a bundle of two tons, then you can take 500 kilos extra from us. But if I tell you to take five tons instead of one and a half tons, you won't take it.",
      "text_native": "तर हा, for example आता तुम्ही मला बोलले की मला 3 mm 1250 by 2500 चे एक दीड टन हवंय. आता दीड टनच्या साहेब, आमच्याकडे जर bundle दोन टनाचा असेल, तर तुम्ही 500 kilo जास्ती घेऊ शकता आमच्याशी. पण तुम्हाला दीड टनच्या समोर मी तुम्हाला बोललो की सर पाच टन घ्या, तर तुम्ही घेणारच नाही."
    },
    {
      "ucid": "21112178893656571",
      "idx": 24,
      "speaker": "customer",
      "start_s": 128.0,
      "end_s": 128.5,
      "text_en": "Right.",
      "text_native": "बरोबर."
    },
    {
      "ucid": "21112178893656571",
      "idx": 25,
      "speaker": "agent",
      "start_s": 128.5,
      "end_s": 133.5,
      "text_en": "So never in this case business can start. So for that, we also keep standard cut material with us, sir. So that won't be a problem for you in future.",
      "text_native": "So never in this case business can start. सो त्याच्यासाठी आम्ही standard cut material पण ठेवतो आमच्याकडे सर. So that won't be a problem for you in future."
    },
    {
      "ucid": "21112178893656571",
      "idx": 26,
      "speaker": "agent",
      "start_s": 133.5,
      "end_s": 149.0,
      "text_en": "So we, I will take care of that, that for you... look sir, if it's there, I will tell you upfront that sir, my bundle is of this size. If you can manage the quantity, can you do it like this? And in standard cut, how it is, sir, the material is cut and kept in standard cut with us. Sometimes it happens that we might even get your size. For example, you need 2800. And I have material of 3000 length. So it's okay, 200 mm, you also know sir, how much wastage is manageable in the steel business, we keep it within our scope for wastage.",
      "text_native": "सो आम्ही I will take care of that की तुम्हाला, बघा सर, असेल तर मी तुम्हाला समोरून सांगणार की सर bundle माझा हा size चा आहे. If you can manage the quantity, तुम्ही असं करू शकताय का? आणि ते standard cut मध्ये कसं असतं साहेब, material आमच्याकडे standard cut मध्ये cut करून ठेवलेलं असतं. कधी कधी असं असतं की आपलं size चं पण भेटून जाईल. For example, तुम्हाला 2800 पाहिजे. आणि माझ्याकडे 3000 ची length material आहे. तो ठीक आहे, 200 mm तुम्ही, तुम्हाला पण माहिती आहे सर, steel business मध्ये किती wastage manageable असतं, आपल्या scope मध्येच ठेवतो आपण wastage साठी."
    },
    {
      "ucid": "21112178893656571",
      "idx": 27,
      "speaker": "agent",
      "start_s": 149.0,
      "end_s": 151.0,
      "text_en": "So according to that, we can work in this, sir.",
      "text_native": "तो त्याप्रमाणे आपण सर करू शकतो याच्यामध्ये काम."
    },
    {
      "ucid": "21112178893656571",
      "idx": 28,
      "speaker": "customer",
      "start_s": 151.0,
      "end_s": 155.5,
      "text_en": "No, our requirement, sometimes, in a rare case, an odd size comes, meaning in length or width.",
      "text_native": "नाही, आमची requirement जी असते ना, कधी एखाद्या वेळी rare case मध्ये odd size येते, म्हणजे length मध्ये किंवा width मध्ये."
    },
    {
      "ucid": "21112178893656571",
      "idx": 29,
      "speaker": "agent",
      "start_s": 155.5,
      "end_s": 156.0,
      "text_en": "Otherwise in standard...",
      "text_native": "नाहीतर standard मध्ये..."
    },
    {
      "ucid": "21112178893656571",
      "idx": 30,
      "speaker": "customer",
      "start_s": 156.0,
      "end_s": 201.0,
      "text_en": "Otherwise our, yes, our regular practice is in this length only, 1250 by 2500 or 1500 by 3000.",
      "text_native": "नाहीतर आमचं जे, हा, आमचं regular practice जी आहे ती 1250 by 2500 or 1500 by 3000 या length मध्येच असतं."
    },
    {
      "ucid": "21112178893656571",
      "idx": 31,
      "speaker": "agent",
      "start_s": 201.0,
      "end_s": 214.0,
      "text_en": "And secondly, how it is, sometimes what happens, I'll tell you that as well. For example, I don't have the material in ready stock. Okay? I have the coil. Now the sizes from 2.5 to 12 mm thickness, sir, that is a running SKU, that is a running size. Nearly every business requires this thickness. Especially 4, 5, 6, 8, 10, 12.",
      "text_native": "आणि secondly कसं असतं, कधी कधी काय असतं ना, मी तुम्हाला ते पण सांगतो. For example, माझ्याकडे material ready stock मध्ये नाहीये. ठीक आहे? माझ्याकडे coil ठेवलेली आहे. आता 2.5 ते 12 mm ची sizes असतं ना साहेब, thickness, that is a running SKU, that is a running size. Nearly every business requires this thickness. Especially 4, 5, 6, 8, 10, 12."
    },
    {
      "ucid": "21112178893656571",
      "idx": 32,
      "speaker": "agent",
      "start_s": 214.0,
      "end_s": 222.0,
      "text_en": "So their coil, sir, if you give me an order today, I will tell you upfront that sir, my coil cutting is in the plan. They will take it the day after tomorrow. So if you want it, I can get it cut, but you will have to give me two to three days.",
      "text_native": "तो यांचं coil ना सर, आज तुम्ही मला order दिलं, तुम्हाला मी समोरून सांगणार की सर माझं coil cutting plan मध्ये आहे. ते परवा जे लोकं घेणार. तर तुम्हाला पाहिजे असेल तर मी cutting करून घेतो, पण तुम्हाला मला दोन ते तीन दिवस द्यायला लागणार."
    },
    {
      "ucid": "21112178893656571",
      "idx": 33,
      "speaker": "customer",
      "start_s": 222.0,
      "end_s": 224.5,
      "text_en": "Yes, sure, sure. Time's, time is not a big issue.",
      "text_native": "हो, sure, sure. Time चा, time is not a big issue."
    },
    {
      "ucid": "21112178893656571",
      "idx": 34,
      "speaker": "agent",
      "start_s": 224.5,
      "end_s": 237.0,
      "text_en": "Yeah, but yes, I can assure you one thing in that part is sir, that if I take an order, I take the order only on that basis that I will be able to supply to you. It's not like we took the order today, took the payment, you are sitting on our, you know, trust that these people will give it to me and after three days I say that sir, it's not possible, I can't give it. That won't happen with us, sir. Because every PI raised from our side is system generated.",
      "text_native": "Yeah, but हा, I can assure you one thing in that part is sir, की जर मी order घेतला ना, I take the order only on that basis की मी तुम्हाला supply करू शकणार. मग असं नाही की आपण आज order घेतला, payment घेतलं, तुम्ही आमच्या, you know, trust वर बसलाय की बाबा हा लोको देणार मला आणि तीन दिवसांनंतर मी सांगितलं की सर possible च नाही, मी नाही देऊ शकत. तसं आमचं होणार नाही साहेब. Because every PI raised from our side is system generated."
    },
    {
      "ucid": "21112178893656571",
      "idx": 35,
      "speaker": "customer",
      "start_s": 237.0,
      "end_s": 237.5,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178893656571",
      "idx": 36,
      "speaker": "agent",
      "start_s": 237.5,
      "end_s": 243.0,
      "text_en": "Yes, so we can't work by giving a manual PI just like that, sir. PI will only come if everything is aligned. Or else the PI won't come.",
      "text_native": "हा, तो असं हेवे आपण manual PI देऊन काम नाही करू शकत सर. PI will only come if everything is aligned. Or else the PI won't come."
    },
    {
      "ucid": "21112178893656571",
      "idx": 37,
      "speaker": "customer",
      "start_s": 243.5,
      "end_s": 249.0,
      "text_en": "No, these things are confirmed for us as well. We also have an idea about these things. So there's no problem with that. Only that quantum issue, that just needs to be sorted out somewhere.",
      "text_native": "नाही, या या गोष्टी कन्फर्म आहेत आम्हाला सुद्धा. या गोष्टीची आम्हाला सुद्धा कल्पना आहे. त्यामुळे त्याचा काही problem नाहीये. फक्त तो quantum चा जो issue आहे ना, तोच फक्त कुठे sort out झाला पाहिजे."
    },
    {
      "ucid": "21112178893656571",
      "idx": 38,
      "speaker": "agent",
      "start_s": 249.0,
      "end_s": 254.0,
      "text_en": "No no, you don't take that tension. I will work that out for you. That is on me, how to fit it in. We need this in Chakan, right sir? Talawade, we need it in Talawade.",
      "text_native": "नाही नाही, तुम्ही ते tension नको घेऊ त्याचं तुम्ही. तुमचं ते मी workout करून देणार तुम्हाला. That is on me की मला कसं बसवायचं. आपल्याला हा चाकण मध्ये लागतो ना साहेब? तळेवडे, तळेवडे मध्ये लागतो."
    },
    {
      "ucid": "21112178893656571",
      "idx": 39,
      "speaker": "customer",
      "start_s": 254.0,
      "end_s": 254.8,
      "text_en": "Talawade, Talawade.",
      "text_native": "तळेवडे, तळेवडे."
    },
    {
      "ucid": "21112178893656571",
      "idx": 40,
      "speaker": "agent",
      "start_s": 254.8,
      "end_s": 256.5,
      "text_en": "Yes, my stockyard is in Chakan only, sir.",
      "text_native": "हो, चाकण मध्येच माझा stockyard आहे ना साहेब."
    },
    {
      "ucid": "21112178893656571",
      "idx": 41,
      "speaker": "agent",
      "start_s": 256.5,
      "end_s": 300.0,
      "text_en": "Ratnesh and this, yes, this is ours, Ratnesh and SSI, Ghanshyam Industries.",
      "text_native": "रत्नेश आणि हे, हा, हे आहे ना आपलं रत्नेश आणि SSI, घनश्याम इंडस्ट्रीज."
    },
    {
      "ucid": "21112178893656571",
      "idx": 42,
      "speaker": "customer",
      "start_s": 300.0,
      "end_s": 300.5,
      "text_en": "Oh, I see.",
      "text_native": "अच्छा."
    },
    {
      "ucid": "21112178893656571",
      "idx": 43,
      "speaker": "agent",
      "start_s": 300.5,
      "end_s": 301.5,
      "text_en": "Both are on the cutter.",
      "text_native": "हे दोन्ही cutter वरच असतात."
    },
    {
      "ucid": "21112178893656571",
      "idx": 44,
      "speaker": "customer",
      "start_s": 301.5,
      "end_s": 302.8,
      "text_en": "No issue, no issue with them.",
      "text_native": "काही issue नाहीये, त्यांचा काही issue नाहीये."
    },
    {
      "ucid": "21112178893656571",
      "idx": 45,
      "speaker": "customer",
      "start_s": 302.8,
      "end_s": 305.0,
      "text_en": "Okay, for me, right now there is no requirement, no project is running right now.",
      "text_native": "ठीक आहे, मला आता सध्या तर काही requirement नाहीये आता, काही आता काही project running मध्ये नाहीये."
    },
    {
      "ucid": "21112178893656571",
      "idx": 46,
      "speaker": "agent",
      "start_s": 305.0,
      "end_s": 305.8,
      "text_en": "No problem, no problem.",
      "text_native": "काही हरकत नाही, काही हरकत नाही."
    },
    {
      "ucid": "21112178893656571",
      "idx": 47,
      "speaker": "customer",
      "start_s": 305.8,
      "end_s": 307.0,
      "text_en": "If there is anything, I will definitely contact you.",
      "text_native": "कधी असेल काही तर मी नक्की तुम्हाला contact करतो."
    },
    {
      "ucid": "21112178893656571",
      "idx": 48,
      "speaker": "agent",
      "start_s": 307.0,
      "end_s": 311.5,
      "text_en": "Done. What I'll do is, this is the company's number, I'll send you a WhatsApp from my personal number.",
      "text_native": "Done. मी काय करतो, हा जो कंपनीचा number आहे, मी माझा personal number शी तुम्हाला एक WhatsApp टाकून ठेवतो."
    },
    {
      "ucid": "21112178893656571",
      "idx": 49,
      "speaker": "customer",
      "start_s": 311.5,
      "end_s": 312.5,
      "text_en": "Send a message on WhatsApp.",
      "text_native": "WhatsApp वर एक message टाकून द्या."
    },
    {
      "ucid": "21112178893656571",
      "idx": 50,
      "speaker": "agent",
      "start_s": 312.5,
      "end_s": 315.0,
      "text_en": "And after fifteen-twenty days, I'll take a follow-up with you again, then you will also remember, sir.",
      "text_native": "आणि एक पंधरा वीस दिवसानंतर एक परत follow-up घेतो तुमच्याशी, मग तुम्हाला पण लक्षात राहील साहेब."
    },
    {
      "ucid": "21112178893656571",
      "idx": 51,
      "speaker": "customer",
      "start_s": 315.0,
      "end_s": 316.0,
      "text_en": "Will do, will do, will do.",
      "text_native": "चालेल, चालेल, चालेल."
    },
    {
      "ucid": "21112178893656571",
      "idx": 52,
      "speaker": "agent",
      "start_s": 316.0,
      "end_s": 317.0,
      "text_en": "Okay sir. Thank you.",
      "text_native": "Okay sir. Thank you."
    },
    {
      "ucid": "21112178893656571",
      "idx": 53,
      "speaker": "customer",
      "start_s": 317.0,
      "end_s": 318.0,
      "text_en": "Thank you, thank you.",
      "text_native": "Thank you, thank you."
    },
    {
      "ucid": "21112178893656571",
      "idx": 54,
      "speaker": "agent",
      "start_s": 318.0,
      "end_s": 319.0,
      "text_en": "Yeah, yeah.",
      "text_native": "Yeah, yeah."
    }
  ],
  "steps": [
    {
      "ucid": "21112178893656571",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Uh sir, do you have any requirement now in HR, sir?",
      "comment": "The agent did not ask for permission to speak, instead jumping directly to a qualification question."
    },
    {
      "ucid": "21112178893656571",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not deliver a hook; the call began with a direct question about requirements, not a value proposition."
    },
    {
      "ucid": "21112178893656571",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent asked none of the six required discovery questions, allowing the customer's initial objection to dominate the entire conversation."
    },
    {
      "ucid": "21112178893656571",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "So for that, we also keep standard cut material with us, sir. So that won't be a problem for you in future.",
      "comment": "The agent pitched the 'standard cut material' and local stockyard USPs, which were directly relevant to the customer's MOQ objection."
    },
    {
      "ucid": "21112178893656571",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Uh sir, do you have any requirement now in HR, sir?",
      "comment": "The agent successfully asked about a current requirement, and the customer confirmed they had none at the moment."
    },
    {
      "ucid": "21112178893656571",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "And after fifteen-twenty days, I'll take a follow-up with you again, then you will also remember, sir.",
      "comment": "The agent established and got agreement for a clear next step: a follow-up call in 15-20 days."
    }
  ],
  "objections": [
    {
      "ucid": "21112178893656571",
      "obj_type": "incumbent_supplier",
      "state": "handled",
      "evidence": "No, I might have a requirement, but your conditions don't suit me. Sometimes you say give a requirement of five tons, sometimes you say give ten tons.",
      "response": "for that, we also keep standard cut material with us, sir... if we have a bundle of two tons, then you can take 500 kilos extra from us."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}