{
  "ucid": "21112178886986091",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 17:47:40",
  "end_time": "2026-09-08 17:48:40",
  "duration_sec": 60,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA7d9ddd9446f954b2e101f1b7baffbe58.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 550,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178886986091__DIA7d9ddd9446f954b2e101f1b7baffbe58.mp3",
  "audio_bytes": 109512,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 36.504,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello   (हॅलो)\n[3s] AGENT: Hello, is this Nikol Sales speaking?   (हॅलो, निकोल सेल्स बोलते?)\n[5s] CUSTOMER: Yes, speak.   (हा, बोला.)\n[5s] AGENT: Sir, greetings. I am Aditya Pandey speaking from JSW One.   (सर नमस्कार, मी आदित्य पांडे बोलतोय JSW One मधून.)\n[9s] CUSTOMER: From where?   (कुठून?)\n[9s] AGENT: Sir, JSW One, Jindal Steel Works.   (सर JSW One, Jindal Steel Works.)\n[11s] CUSTOMER: Yes, please speak, sir.   (हा, बोला ना सर.)\n[12s] AGENT: Sir, I remembered you, that's why I called. Did you have any requirement in HR?   (सर तुमची आठवण आली म्हणून कॉल केला होता. काही requirement होती का HR मध्ये तुमची?)\n[16s] CUSTOMER: No no, currently, currently there is nothing.   (नाही नाही, सध्या सध्या तरी नाही काही.)\n[17s] AGENT: No issue, sir. If there is any requirement in the future, you can send it to me. I will WhatsApp you on this number.   (काही issue नाही सर. Future मध्ये काही requirement असेल तर तुम्ही मला पाठवू शकता. मी तुम्हाला WhatsApp करतो ह्या नंबरवर.)\n[22s] CUSTOMER: Okay, okay.   (ठीक आहे, ठीक आहे.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "noisy: There is significant background conversation on the customer's side, but the main speakers are clear enough to transcribe.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "You missed the opportunity to build value by skipping the hook and discovery; start by offering a clear benefit (price or availability) before asking for their requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself and JSW One, then immediately asked if the customer had a requirement for HR. The customer stated they had no current need. The agent proposed sending a WhatsApp message for future reference, the customer agreed, and the call ended.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Sir, greetings. I am Aditya Pandey speaking from JSW One.\", \"comment\": \"The agent greeted and introduced himself, but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Sir, I remembered you, that's why I called. Did you have any requirement in HR?\", \"comment\": \"The agent did not provide a hook with a price or availability benefit, instead jumping directly to a requirement check.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked to understand the customer's business, volume, or current procurement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was performed, and consequently no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Did you have any requirement in HR?\", \"comment\": \"The agent successfully asked if a current requirement exists, which is the primary goal of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: I will WhatsApp you on this number.\", \"comment\": \"The agent established a clear, committed next step (sending a WhatsApp) which the customer agreed to.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed the opportunity to build value by skipping the hook and discovery; start by offering a clear benefit (price or availability) before asking for their requirement.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself and JSW One, then immediately asked if the customer had a requirement for HR. The customer stated they had no current need. The agent proposed sending a WhatsApp message for future reference, the customer agreed, and the call ended.\"}",
  "error": null,
  "latency_ms": 26777,
  "input_tokens": 2873,
  "output_tokens": 721,
  "created_at": "2026-09-25 11:17:13",
  "sentiment": "positive",
  "sentiment_score": 0.295,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 1,
  "lex_hits": 5,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.745,
  "agent_talk_sec": 14.0,
  "customer_talk_sec": 4.8,
  "dead_air_sec": 41.2,
  "longest_monologue_sec": 4.1,
  "agent_wpm": 261.4,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 6,
  "discovery_qs": 2,
  "words_agent": 61,
  "words_customer": 18,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178886986091",
      "idx": 0,
      "speaker": "customer",
      "start_s": 2.07,
      "end_s": 2.57,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178886986091",
      "idx": 1,
      "speaker": "agent",
      "start_s": 3.0,
      "end_s": 4.46,
      "text_en": "Hello, is this Nikol Sales speaking?",
      "text_native": "हॅलो, निकोल सेल्स बोलते?"
    },
    {
      "ucid": "21112178886986091",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.6,
      "end_s": 5.2,
      "text_en": "Yes, speak.",
      "text_native": "हा, बोला."
    },
    {
      "ucid": "21112178886986091",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.4,
      "end_s": 8.49,
      "text_en": "Sir, greetings. I am Aditya Pandey speaking from JSW One.",
      "text_native": "सर नमस्कार, मी आदित्य पांडे बोलतोय JSW One मधून."
    },
    {
      "ucid": "21112178886986091",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.61,
      "end_s": 9.17,
      "text_en": "From where?",
      "text_native": "कुठून?"
    },
    {
      "ucid": "21112178886986091",
      "idx": 5,
      "speaker": "agent",
      "start_s": 9.27,
      "end_s": 10.99,
      "text_en": "Sir, JSW One, Jindal Steel Works.",
      "text_native": "सर JSW One, Jindal Steel Works."
    },
    {
      "ucid": "21112178886986091",
      "idx": 6,
      "speaker": "customer",
      "start_s": 11.21,
      "end_s": 11.8,
      "text_en": "Yes, please speak, sir.",
      "text_native": "हा, बोला ना सर."
    },
    {
      "ucid": "21112178886986091",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.9,
      "end_s": 15.46,
      "text_en": "Sir, I remembered you, that's why I called. Did you have any requirement in HR?",
      "text_native": "सर तुमची आठवण आली म्हणून कॉल केला होता. काही requirement होती का HR मध्ये तुमची?"
    },
    {
      "ucid": "21112178886986091",
      "idx": 8,
      "speaker": "customer",
      "start_s": 15.56,
      "end_s": 17.18,
      "text_en": "No no, currently, currently there is nothing.",
      "text_native": "नाही नाही, सध्या सध्या तरी नाही काही."
    },
    {
      "ucid": "21112178886986091",
      "idx": 9,
      "speaker": "agent",
      "start_s": 17.36,
      "end_s": 21.48,
      "text_en": "No issue, sir. If there is any requirement in the future, you can send it to me. I will WhatsApp you on this number.",
      "text_native": "काही issue नाही सर. Future मध्ये काही requirement असेल तर तुम्ही मला पाठवू शकता. मी तुम्हाला WhatsApp करतो ह्या नंबरवर."
    },
    {
      "ucid": "21112178886986091",
      "idx": 10,
      "speaker": "customer",
      "start_s": 21.58,
      "end_s": 22.46,
      "text_en": "Okay, okay.",
      "text_native": "ठीक आहे, ठीक आहे."
    }
  ],
  "steps": [
    {
      "ucid": "21112178886986091",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Sir, greetings. I am Aditya Pandey speaking from JSW One.",
      "comment": "The agent greeted and introduced himself, but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178886986091",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Sir, I remembered you, that's why I called. Did you have any requirement in HR?",
      "comment": "The agent did not provide a hook with a price or availability benefit, instead jumping directly to a requirement check."
    },
    {
      "ucid": "21112178886986091",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked to understand the customer's business, volume, or current procurement."
    },
    {
      "ucid": "21112178886986091",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was performed, and consequently no USPs were pitched."
    },
    {
      "ucid": "21112178886986091",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: Did you have any requirement in HR?",
      "comment": "The agent successfully asked if a current requirement exists, which is the primary goal of this step."
    },
    {
      "ucid": "21112178886986091",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "AGENT: I will WhatsApp you on this number.",
      "comment": "The agent established a clear, committed next step (sending a WhatsApp) which the customer agreed to."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}