{
  "ucid": "21112178886870761",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 17:28:27",
  "end_time": "2026-09-08 17:29:18",
  "duration_sec": 51,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAc033f9a147d255f6a65b8b431fb03e6b.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 554,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178886870761__DIAc033f9a147d255f6a65b8b431fb03e6b.mp3",
  "audio_bytes": 62856,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 20.952,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello?\n[3s] AGENT: Hello Mr. Yogesh from Milestone Buildcon?\n[6s] AGENT: Hello?\n[8s] AGENT: Hello Mr. Yogesh, am I audible?\n[12s] CUSTOMER: Hello?",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 5,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise and chatter on the agent's side, making some words slightly difficult to discern.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "amber",
  "band_reason": "only 5 turns - short exchange, limited evidence to score",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "The call failed due to a technical issue, but remember to always state your name and company (JSW One) as part of the initial greeting.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent attempted to connect with the customer at Milestone Buildcon but was unsuccessful due to apparent audio or connection problems. The call ended before any business conversation could take place.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not identify themself as being from JSW One or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended due to connection issues before the hook could be delivered.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The conversation never started, so no discovery was possible.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the pitch stage.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the qualification stage.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no next step established.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"The call failed due to a technical issue, but remember to always state your name and company (JSW One) as part of the initial greeting.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent attempted to connect with the customer at Milestone Buildcon but was unsuccessful due to apparent audio or connection problems. The call ended before any business conversation could take place.\"}",
  "error": null,
  "latency_ms": 20741,
  "input_tokens": 2600,
  "output_tokens": 611,
  "created_at": "2026-09-25 11:17:19",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "med",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.781,
  "agent_talk_sec": 5.7,
  "customer_talk_sec": 1.6,
  "dead_air_sec": 43.7,
  "longest_monologue_sec": 5.7,
  "agent_wpm": 136.8,
  "interruptions": 0,
  "agent_turns": 3,
  "customer_turns": 2,
  "discovery_qs": 3,
  "words_agent": 13,
  "words_customer": 2,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178886870761",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.57,
      "end_s": 2.21,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178886870761",
      "idx": 1,
      "speaker": "agent",
      "start_s": 3.04,
      "end_s": 5.8,
      "text_en": "Hello Mr. Yogesh from Milestone Buildcon?",
      "text_native": "Hello Mr. Yogesh from Milestone Buildcon?"
    },
    {
      "ucid": "21112178886870761",
      "idx": 2,
      "speaker": "agent",
      "start_s": 6.08,
      "end_s": 6.78,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178886870761",
      "idx": 3,
      "speaker": "agent",
      "start_s": 8.5,
      "end_s": 10.79,
      "text_en": "Hello Mr. Yogesh, am I audible?",
      "text_native": "Hello Mr. Yogesh, am I audible?"
    },
    {
      "ucid": "21112178886870761",
      "idx": 4,
      "speaker": "customer",
      "start_s": 11.57,
      "end_s": 12.5,
      "text_en": "Hello?",
      "text_native": "Hello?"
    }
  ],
  "steps": [
    {
      "ucid": "21112178886870761",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not identify themself as being from JSW One or ask for permission to speak."
    },
    {
      "ucid": "21112178886870761",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended due to connection issues before the hook could be delivered."
    },
    {
      "ucid": "21112178886870761",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The conversation never started, so no discovery was possible."
    },
    {
      "ucid": "21112178886870761",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the pitch stage."
    },
    {
      "ucid": "21112178886870761",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the qualification stage."
    },
    {
      "ucid": "21112178886870761",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly with no next step established."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}