{
  "ucid": "21112178886782291",
  "call_date": "2026-09-08",
  "start_time": "1899-12-30 17:13:42",
  "end_time": "1899-12-30 17:14:07",
  "duration_sec": 25,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA04adc56d5533e0a61ce728c031e973fc.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 79,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178886782291__DIA04adc56d5533e0a61ce728c031e973fc.mp3",
  "audio_bytes": 36720,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 11:36:57.972567+00",
  "audio_secs": 12.24,
  "source_file": "Sep1-10.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello?   (हेलो?)\n[2s] AGENT: Hello?   (हेलो?)\n[3s] AGENT: Am I speaking with Royal Annex Laser?   (Royal Annex Laser से बात कर रहे हैं?)\n[4s] CUSTOMER: Yes.   (हां जी।)\n[5s] AGENT: Yes, hello, this is Rohit Mishra speaking from JSW.   (जी नमस्ते, रोहित मिश्रा बात कर रहा हूं JSW से।)\n[7s] CUSTOMER: Oh, wow.   (अरे वाह।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 6,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present on the customer's side but does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "6 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "After your introduction, always ask for permission to speak (e.g., 'Is this a good time?') to secure the customer's attention before proceeding.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself and JSW to a contact at 'Royal Annex Laser'. The call ended immediately after the introduction, before any business discussion could occur. No information was gathered.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Yes, hello, this is Rohit Mishra speaking from JSW.\", \"comment\": \"The agent introduced himself and the company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could deliver a hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any discovery questions were asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could attempt to qualify for a requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no next step defined.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"After your introduction, always ask for permission to speak (e.g., 'Is this a good time?') to secure the customer's attention before proceeding.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself and JSW to a contact at 'Royal Annex Laser'. The call ended immediately after the introduction, before any business discussion could occur. No information was gathered.\"}",
  "error": null,
  "latency_ms": 22034,
  "input_tokens": 2655,
  "output_tokens": 626,
  "created_at": "2026-09-25 10:48:20",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.75,
  "agent_talk_sec": 3.6,
  "customer_talk_sec": 1.2,
  "dead_air_sec": 20.2,
  "longest_monologue_sec": 2.0,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 3,
  "customer_turns": 3,
  "discovery_qs": 2,
  "words_agent": 17,
  "words_customer": 4,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178886782291",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.86,
      "end_s": 2.23,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178886782291",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.4,
      "end_s": 2.69,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178886782291",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.89,
      "end_s": 4.23,
      "text_en": "Am I speaking with Royal Annex Laser?",
      "text_native": "Royal Annex Laser से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178886782291",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.39,
      "end_s": 4.76,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178886782291",
      "idx": 4,
      "speaker": "agent",
      "start_s": 4.99,
      "end_s": 7.0,
      "text_en": "Yes, hello, this is Rohit Mishra speaking from JSW.",
      "text_native": "जी नमस्ते, रोहित मिश्रा बात कर रहा हूं JSW से।"
    },
    {
      "ucid": "21112178886782291",
      "idx": 5,
      "speaker": "customer",
      "start_s": 7.16,
      "end_s": 7.59,
      "text_en": "Oh, wow.",
      "text_native": "अरे वाह।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178886782291",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Yes, hello, this is Rohit Mishra speaking from JSW.",
      "comment": "The agent introduced himself and the company but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178886782291",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could deliver a hook."
    },
    {
      "ucid": "21112178886782291",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any discovery questions were asked."
    },
    {
      "ucid": "21112178886782291",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs were pitched."
    },
    {
      "ucid": "21112178886782291",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could attempt to qualify for a requirement."
    },
    {
      "ucid": "21112178886782291",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly with no next step defined."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}