{ "ucid": "21112178886322491", "call_date": "2026-09-08", "start_time": "2026-09-08 15:57:04", "end_time": "2026-09-08 16:01:55", "duration_sec": 291, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "Interested", "agent": "Aditya Pandey", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAcd898c77c572be0961981e97693adbad.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 591, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178886322491__DIAcd898c77c572be0961981e97693adbad.mp3", "audio_bytes": 807624, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 269.208, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello sir, I am Aditya Pandey speaking. (Hello sir, main Aditya Pandey baat kar raha hoon.)\n[4s] AGENT: Were you speaking from Sriraj Nayar, sir? (Sriraj Nayar se bol rahe the sir?)\n[5s] CUSTOMER: Sorry?\n[6s] AGENT: Is this Sriraj Nayar speaking, sir? (Sriraj Nayar bolte hai kya sir?)\n[8s] CUSTOMER: No.\n[8s] AGENT: Hello.\n[9s] AGENT: Sir actually I am Aditya Pandey from JSW One, Jindal Steel of Mumbai.\n[15s] CUSTOMER: Yes.\n[15s] AGENT: Actually this this number was registered on our platform and regarding MSPE. So we wanted to understand, do you have any requirement in HR, MS sheet like HR material requirement, E250 grade or GP or any grade material required in CR?\n[20s] CUSTOMER: At the moment\n[21s] CUSTOMER: you don't have any requirement?\n[22s] CUSTOMER: The requirement has not yet started.\n[24s] AGENT: Okay.\n[24s] CUSTOMER: So what is the contact name you have recorded in your system?\n[27s] AGENT: Sir this is registered in the name of Sriraj Nayar.\n[30s] CUSTOMER: I think Sriraj Nayar is no more available. I have been interacting with some of your managers or deputy manager level people.\n[34s] CUSTOMER: So my\n[35s] AGENT: Yeah yeah, I am also from deputy\n[36s] CUSTOMER: Your good name was, sorry?\n[37s] CUSTOMER: My name is Varma TKS. And I am the director. So you can change the contact name to my name, okay?\n[41s] AGENT: Okay.\n[41s] AGENT: Can you repeat again sir? Varma?\n[42s] CUSTOMER: V A R M A, Varma. T K S. T K S for Taja King Sugar.\n[46s] AGENT: Okay sir. Okay sir, got it. So you are the director of the company.\n[49s] CUSTOMER: Company, yes. So you have my email and there is some correspondence also available there. So\n[53s] AGENT: Yeah yeah, correct.\n[53s] CUSTOMER: we, I had the basic quotation some time back but at that time, as anticipated, the project did not really start due to the Gulf war.\n[59s] AGENT: No worries sir.\n[60s] CUSTOMER: We have delayed, ah, delayed a little bit. Maybe sometime, um, soon or maybe before the end of this year, we will start buying the material.\n[105s] AGENT: Okay.\n[106s] AGENT: Uh, okay sir, no worries. Uh, if you have any requirement, you let me know.\n[109s] CUSTOMER: Right now it is not there and once we'll get back to you, okay?\n[110s] AGENT: No no, in future.\n[111s] AGENT: Yeah, sure. Sir, can I ask, like, you are an automobile manufacturer?\n[114s] CUSTOMER: We are in the automobile sector but it's a defense related product. It's a special vehicles.\n[118s] AGENT: Okay, okay. I thought you are a like ancillary of OEMs.\n[121s] CUSTOMER: Uh no no, we are not ancillary of OEM, we are OEM. But our production volumes are not comparable to the other companies like a Tata or Ashok Leyland, which will be much more, much much lesser in terms.\n[128s] AGENT: No worries sir. Actually I have already worked with the OEMs previously in the I also worked with Tata Motors and with Piaggio as well. So I have a basic understanding like\n[134s] CUSTOMER: Tata Motors and with which company?\n[135s] AGENT: Piaggio also, Piaggio, if you know, PVPL, the one who create Aprilia, Vespa. The three-wheeler manufacturers.\n[140s] CUSTOMER: No no no, I didn't get that company name.\n[142s] AGENT: Sir Piaggio, P I A double G I O, Piaggio. If you know Vespa sir?\n[145s] CUSTOMER: Yeah, ah, Vespa you know, like two-wheeler manufacturing company, yes.\n[148s] AGENT: Yeah yeah, I have also worked with their vendors as well. So I understand the requirements of automobile.\n[152s] CUSTOMER: We are not buying on that scale because they manufacture a few hundred thousands of vehicles but we are maybe manufacturing in tens of\n[157s] AGENT: No worries, no worries.\n[158s] AGENT: No worries.\n[159s] CUSTOMER: So\n[160s] AGENT: If you have any requirement, you share with me. We serve minimum two, three to five ton MOQ.\n[204s] CUSTOMER: Yes. Ah. What's your good name?\n[205s] AGENT: Sir, my name is Adit Pandey.\n[207s] CUSTOMER: Ah, Mr. Pandey, okay. Thank you.\n[209s] AGENT: Yeah, I will, I will do one thing, I will drop you from my personal WhatsApp number. If you have any, like in future if you start your business, you let me know your requirement.\n[215s] CUSTOMER: Okay, okay, okay. Yeah.\n[217s] AGENT: Thank you, sir.\n[218s] CUSTOMER: Thank you.", "language": "English", "languages": "[\"English\", \"Hindi\"]", "turn_count": 57, "connected": 1, "audio_notes": "clear: There is consistent call-center background noise on the agent's side, but it does not significantly hinder transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "57 turns, clean transcript (0% inaudible)", "band_language": "English", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 2.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "Focus on executing the core pitch structure: lead with a compelling hook to create interest, then use the discovery questions to understand the customer's needs before suggesting a next step.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent connected with a director at a defense vehicle manufacturing company. The customer confirmed they have no immediate steel requirement due to project delays but will likely start buying before the end of the year. The agent updated the contact information but did not perform discovery or establish a firm follow-up action.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent identified self and company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not use a hook, instead immediately asked if the customer had a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"Sir, can I ask, like, you are an automobile manufacturer?\", \"comment\": \"Agent only asked about the customer's manufacturing segment and application, missing 4 other key discovery questions.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched during the call.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"do you have any requirement in HR, MS sheet like HR material requirement, E250 grade or GP or any grade material required in CR?\", \"comment\": \"Agent successfully asked for and qualified that there was no immediate requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The next step was to send a WhatsApp message, which is not a committed action with a specific date or deliverable.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Focus on executing the core pitch structure: lead with a compelling hook to create interest, then use the discovery questions to understand the customer's needs before suggesting a next step.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent connected with a director at a defense vehicle manufacturing company. The customer confirmed they have no immediate steel requirement due to project delays but will likely start buying before the end of the year. The agent updated the contact information but did not perform discovery or establish a firm follow-up action.\"}", "error": null, "latency_ms": 41268, "input_tokens": 3913, "output_tokens": 707, "created_at": "2026-09-25 11:19:17", "sentiment": "positive", "sentiment_score": 0.383, "sentiment_confidence": "high", "pos": 22, "neg": 14, "lex_hits": 52, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.493, "agent_talk_sec": 99.8, "customer_talk_sec": 102.8, "dead_air_sec": 88.4, "longest_monologue_sec": 43.2, "agent_wpm": 188.2, "interruptions": 1, "agent_turns": 29, "customer_turns": 28, "discovery_qs": 7, "words_agent": 313, "words_customer": 302, "monologue_heavy": 0, "turns": [ { "ucid": "21112178886322491", "idx": 0, "speaker": "customer", "start_s": 0.98, "end_s": 1.28, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178886322491", "idx": 1, "speaker": "agent", "start_s": 2.18, "end_s": 3.98, "text_en": "Hello sir, I am Aditya Pandey speaking.", "text_native": "Hello sir, main Aditya Pandey baat kar raha hoon." }, { "ucid": "21112178886322491", "idx": 2, "speaker": "agent", "start_s": 4.0, "end_s": 5.2, "text_en": "Were you speaking from Sriraj Nayar, sir?", "text_native": "Sriraj Nayar se bol rahe the sir?" }, { "ucid": "21112178886322491", "idx": 3, "speaker": "customer", "start_s": 5.28, "end_s": 5.78, "text_en": "Sorry?", "text_native": "Sorry?" }, { "ucid": "21112178886322491", "idx": 4, "speaker": "agent", "start_s": 6.08, "end_s": 7.28, "text_en": "Is this Sriraj Nayar speaking, sir?", "text_native": "Sriraj Nayar bolte hai kya sir?" }, { "ucid": "21112178886322491", "idx": 5, "speaker": "customer", "start_s": 7.88, "end_s": 8.28, "text_en": "No.", "text_native": "No." }, { "ucid": "21112178886322491", "idx": 6, "speaker": "agent", "start_s": 8.48, "end_s": 8.88, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178886322491", "idx": 7, "speaker": "agent", "start_s": 9.18, "end_s": 14.48, "text_en": "Sir actually I am Aditya Pandey from JSW One, Jindal Steel of Mumbai.", "text_native": "Sir actually I am Aditya Pandey from JSW One, Jindal Steel of Mumbai." }, { "ucid": "21112178886322491", "idx": 8, "speaker": "customer", "start_s": 14.58, "end_s": 14.88, "text_en": "Yes.", "text_native": "Yes." }, { "ucid": "21112178886322491", "idx": 9, "speaker": "agent", "start_s": 14.98, "end_s": 20.08, "text_en": "Actually this this number was registered on our platform and regarding MSPE. So we wanted to understand, do you have any requirement in HR, MS sheet like HR material requirement, E250 grade or GP or any grade material required in CR?", "text_native": "Actually this this number was registered on our platform and regarding MSPE. So we wanted to understand, do you have any requirement in HR, MS sheet like HR material requirement, E250 grade or GP or any grade material required in CR?" }, { "ucid": "21112178886322491", "idx": 10, "speaker": "customer", "start_s": 20.38, "end_s": 20.88, "text_en": "At the moment", "text_native": "At the moment" }, { "ucid": "21112178886322491", "idx": 11, "speaker": "customer", "start_s": 21.08, "end_s": 22.08, "text_en": "you don't have any requirement?", "text_native": "you don't have any requirement?" }, { "ucid": "21112178886322491", "idx": 12, "speaker": "customer", "start_s": 22.08, "end_s": 23.88, "text_en": "The requirement has not yet started.", "text_native": "The requirement has not yet started." }, { "ucid": "21112178886322491", "idx": 13, "speaker": "agent", "start_s": 24.08, "end_s": 24.38, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178886322491", "idx": 14, "speaker": "customer", "start_s": 24.38, "end_s": 26.58, "text_en": "So what is the contact name you have recorded in your system?", "text_native": "So what is the contact name you have recorded in your system?" }, { "ucid": "21112178886322491", "idx": 15, "speaker": "agent", "start_s": 26.98, "end_s": 29.08, "text_en": "Sir this is registered in the name of Sriraj Nayar.", "text_native": "Sir this is registered in the name of Sriraj Nayar." }, { "ucid": "21112178886322491", "idx": 16, "speaker": "customer", "start_s": 29.58, "end_s": 34.08, "text_en": "I think Sriraj Nayar is no more available. I have been interacting with some of your managers or deputy manager level people.", "text_native": "I think Sriraj Nayar is no more available. I have been interacting with some of your managers or deputy manager level people." }, { "ucid": "21112178886322491", "idx": 17, "speaker": "customer", "start_s": 34.08, "end_s": 34.58, "text_en": "So my", "text_native": "So my" }, { "ucid": "21112178886322491", "idx": 18, "speaker": "agent", "start_s": 34.58, "end_s": 35.88, "text_en": "Yeah yeah, I am also from deputy", "text_native": "Yeah yeah, I am also from deputy" }, { "ucid": "21112178886322491", "idx": 19, "speaker": "customer", "start_s": 36.08, "end_s": 36.88, "text_en": "Your good name was, sorry?", "text_native": "Your good name was, sorry?" }, { "ucid": "21112178886322491", "idx": 20, "speaker": "customer", "start_s": 37.08, "end_s": 40.58, "text_en": "My name is Varma TKS. And I am the director. So you can change the contact name to my name, okay?", "text_native": "My name is Varma TKS. And I am the director. So you can change the contact name to my name, okay?" }, { "ucid": "21112178886322491", "idx": 21, "speaker": "agent", "start_s": 40.58, "end_s": 40.88, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178886322491", "idx": 22, "speaker": "agent", "start_s": 40.88, "end_s": 41.98, "text_en": "Can you repeat again sir? Varma?", "text_native": "Can you repeat again sir? Varma?" }, { "ucid": "21112178886322491", "idx": 23, "speaker": "customer", "start_s": 42.38, "end_s": 45.28, "text_en": "V A R M A, Varma. T K S. T K S for Taja King Sugar.", "text_native": "V A R M A, Varma. T K S. T K S for Taja King Sugar." }, { "ucid": "21112178886322491", "idx": 24, "speaker": "agent", "start_s": 45.68, "end_s": 48.58, "text_en": "Okay sir. Okay sir, got it. So you are the director of the company.", "text_native": "Okay sir. Okay sir, got it. So you are the director of the company." }, { "ucid": "21112178886322491", "idx": 25, "speaker": "customer", "start_s": 48.88, "end_s": 52.88, "text_en": "Company, yes. So you have my email and there is some correspondence also available there. So", "text_native": "Company, yes. So you have my email and there is some correspondence also available there. So" }, { "ucid": "21112178886322491", "idx": 26, "speaker": "agent", "start_s": 52.88, "end_s": 53.38, "text_en": "Yeah yeah, correct.", "text_native": "Yeah yeah, correct." }, { "ucid": "21112178886322491", "idx": 27, "speaker": "customer", "start_s": 53.38, "end_s": 58.58, "text_en": "we, I had the basic quotation some time back but at that time, as anticipated, the project did not really start due to the Gulf war.", "text_native": "we, I had the basic quotation some time back but at that time, as anticipated, the project did not really start due to the Gulf war." }, { "ucid": "21112178886322491", "idx": 28, "speaker": "agent", "start_s": 58.88, "end_s": 59.38, "text_en": "No worries sir.", "text_native": "No worries sir." }, { "ucid": "21112178886322491", "idx": 29, "speaker": "customer", "start_s": 59.58, "end_s": 105.08, "text_en": "We have delayed, ah, delayed a little bit. Maybe sometime, um, soon or maybe before the end of this year, we will start buying the material.", "text_native": "We have delayed, ah, delayed a little bit. Maybe sometime, um, soon or maybe before the end of this year, we will start buying the material." }, { "ucid": "21112178886322491", "idx": 30, "speaker": "agent", "start_s": 105.08, "end_s": 105.38, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178886322491", "idx": 31, "speaker": "agent", "start_s": 105.88, "end_s": 108.28, "text_en": "Uh, okay sir, no worries. Uh, if you have any requirement, you let me know.", "text_native": "Uh, okay sir, no worries. Uh, if you have any requirement, you let me know." }, { "ucid": "21112178886322491", "idx": 32, "speaker": "customer", "start_s": 108.68, "end_s": 111.08, "text_en": "Right now it is not there and once we'll get back to you, okay?", "text_native": "Right now it is not there and once we'll get back to you, okay?" }, { "ucid": "21112178886322491", "idx": 33, "speaker": "agent", "start_s": 109.88, "end_s": 110.58, "text_en": "No no, in future.", "text_native": "No no, in future." }, { "ucid": "21112178886322491", "idx": 34, "speaker": "agent", "start_s": 111.48, "end_s": 113.58, "text_en": "Yeah, sure. Sir, can I ask, like, you are an automobile manufacturer?", "text_native": "Yeah, sure. Sir, can I ask, like, you are an automobile manufacturer?" }, { "ucid": "21112178886322491", "idx": 35, "speaker": "customer", "start_s": 114.18, "end_s": 118.08, "text_en": "We are in the automobile sector but it's a defense related product. It's a special vehicles.", "text_native": "We are in the automobile sector but it's a defense related product. It's a special vehicles." }, { "ucid": "21112178886322491", "idx": 36, "speaker": "agent", "start_s": 118.48, "end_s": 120.58, "text_en": "Okay, okay. I thought you are a like ancillary of OEMs.", "text_native": "Okay, okay. I thought you are a like ancillary of OEMs." }, { "ucid": "21112178886322491", "idx": 37, "speaker": "customer", "start_s": 120.98, "end_s": 127.58, "text_en": "Uh no no, we are not ancillary of OEM, we are OEM. But our production volumes are not comparable to the other companies like a Tata or Ashok Leyland, which will be much more, much much lesser in terms.", "text_native": "Uh no no, we are not ancillary of OEM, we are OEM. But our production volumes are not comparable to the other companies like a Tata or Ashok Leyland, which will be much more, much much lesser in terms." }, { "ucid": "21112178886322491", "idx": 38, "speaker": "agent", "start_s": 127.98, "end_s": 133.58, "text_en": "No worries sir. Actually I have already worked with the OEMs previously in the I also worked with Tata Motors and with Piaggio as well. So I have a basic understanding like", "text_native": "No worries sir. Actually I have already worked with the OEMs previously in the I also worked with Tata Motors and with Piaggio as well. So I have a basic understanding like" }, { "ucid": "21112178886322491", "idx": 39, "speaker": "customer", "start_s": 133.58, "end_s": 134.88, "text_en": "Tata Motors and with which company?", "text_native": "Tata Motors and with which company?" }, { "ucid": "21112178886322491", "idx": 40, "speaker": "agent", "start_s": 135.08, "end_s": 138.88, "text_en": "Piaggio also, Piaggio, if you know, PVPL, the one who create Aprilia, Vespa. The three-wheeler manufacturers.", "text_native": "Piaggio also, Piaggio, if you know, PVPL, the one who create Aprilia, Vespa. The three-wheeler manufacturers." }, { "ucid": "21112178886322491", "idx": 41, "speaker": "customer", "start_s": 139.58, "end_s": 141.28, "text_en": "No no no, I didn't get that company name.", "text_native": "No no no, I didn't get that company name." }, { "ucid": "21112178886322491", "idx": 42, "speaker": "agent", "start_s": 141.68, "end_s": 144.58, "text_en": "Sir Piaggio, P I A double G I O, Piaggio. If you know Vespa sir?", "text_native": "Sir Piaggio, P I A double G I O, Piaggio. If you know Vespa sir?" }, { "ucid": "21112178886322491", "idx": 43, "speaker": "customer", "start_s": 144.58, "end_s": 147.88, "text_en": "Yeah, ah, Vespa you know, like two-wheeler manufacturing company, yes.", "text_native": "Yeah, ah, Vespa you know, like two-wheeler manufacturing company, yes." }, { "ucid": "21112178886322491", "idx": 44, "speaker": "agent", "start_s": 148.08, "end_s": 151.88, "text_en": "Yeah yeah, I have also worked with their vendors as well. So I understand the requirements of automobile.", "text_native": "Yeah yeah, I have also worked with their vendors as well. So I understand the requirements of automobile." }, { "ucid": "21112178886322491", "idx": 45, "speaker": "customer", "start_s": 152.08, "end_s": 157.08, "text_en": "We are not buying on that scale because they manufacture a few hundred thousands of vehicles but we are maybe manufacturing in tens of", "text_native": "We are not buying on that scale because they manufacture a few hundred thousands of vehicles but we are maybe manufacturing in tens of" }, { "ucid": "21112178886322491", "idx": 46, "speaker": "agent", "start_s": 157.08, "end_s": 157.88, "text_en": "No worries, no worries.", "text_native": "No worries, no worries." }, { "ucid": "21112178886322491", "idx": 47, "speaker": "agent", "start_s": 158.38, "end_s": 158.88, "text_en": "No worries.", "text_native": "No worries." }, { "ucid": "21112178886322491", "idx": 48, "speaker": "customer", "start_s": 158.88, "end_s": 159.08, "text_en": "So", "text_native": "So" }, { "ucid": "21112178886322491", "idx": 49, "speaker": "agent", "start_s": 159.88, "end_s": 203.08, "text_en": "If you have any requirement, you share with me. We serve minimum two, three to five ton MOQ.", "text_native": "If you have any requirement, you share with me. We serve minimum two, three to five ton MOQ." }, { "ucid": "21112178886322491", "idx": 50, "speaker": "customer", "start_s": 203.58, "end_s": 204.88, "text_en": "Yes. Ah. What's your good name?", "text_native": "Yes. Ah. What's your good name?" }, { "ucid": "21112178886322491", "idx": 51, "speaker": "agent", "start_s": 205.28, "end_s": 206.58, "text_en": "Sir, my name is Adit Pandey.", "text_native": "Sir, my name is Adit Pandey." }, { "ucid": "21112178886322491", "idx": 52, "speaker": "customer", "start_s": 206.98, "end_s": 208.28, "text_en": "Ah, Mr. Pandey, okay. Thank you.", "text_native": "Ah, Mr. Pandey, okay. Thank you." }, { "ucid": "21112178886322491", "idx": 53, "speaker": "agent", "start_s": 208.58, "end_s": 214.28, "text_en": "Yeah, I will, I will do one thing, I will drop you from my personal WhatsApp number. If you have any, like in future if you start your business, you let me know your requirement.", "text_native": "Yeah, I will, I will do one thing, I will drop you from my personal WhatsApp number. If you have any, like in future if you start your business, you let me know your requirement." }, { "ucid": "21112178886322491", "idx": 54, "speaker": "customer", "start_s": 214.78, "end_s": 216.08, "text_en": "Okay, okay, okay. Yeah.", "text_native": "Okay, okay, okay. Yeah." }, { "ucid": "21112178886322491", "idx": 55, "speaker": "agent", "start_s": 216.58, "end_s": 217.18, "text_en": "Thank you, sir.", "text_native": "Thank you, sir." }, { "ucid": "21112178886322491", "idx": 56, "speaker": "customer", "start_s": 217.68, "end_s": 218.28, "text_en": "Thank you.", "text_native": "Thank you." } ], "steps": [ { "ucid": "21112178886322491", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent identified self and company but failed to ask for permission to speak." }, { "ucid": "21112178886322491", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not use a hook, instead immediately asked if the customer had a requirement." }, { "ucid": "21112178886322491", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 2, "evidence": "Sir, can I ask, like, you are an automobile manufacturer?", "comment": "Agent only asked about the customer's manufacturing segment and application, missing 4 other key discovery questions." }, { "ucid": "21112178886322491", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No USPs were pitched during the call." }, { "ucid": "21112178886322491", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "do you have any requirement in HR, MS sheet like HR material requirement, E250 grade or GP or any grade material required in CR?", "comment": "Agent successfully asked for and qualified that there was no immediate requirement." }, { "ucid": "21112178886322491", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The next step was to send a WhatsApp message, which is not a committed action with a specific date or deliverable." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [] }