{
  "ucid": "21112178886137351",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 15:26:13",
  "end_time": "2026-09-08 15:28:51",
  "duration_sec": 158,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAab588e6ba1d4933355bdc5afe342cfa2.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 603,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178886137351__DIAab588e6ba1d4933355bdc5afe342cfa2.mp3",
  "audio_bytes": 427680,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 142.56,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[3s] UNKNOWN: Hello.\n[6s] UNKNOWN: Are you speaking from some industry?   (किसी industry से बात कर रहे हैं?)\n[9s] CUSTOMER: I'm saying wait for five minutes, just wait for five minutes.   (मैं बोल रहा हूं पांच मिनट रुको बस, पांच मिनट रुको।)\n[12s] AGENT: Hello?\n[13s] CUSTOMER: Should I speak now?   (बोलूं क्या अभी?)\n[14s] AGENT: Yeah, should I speak from inside here?   (Yeah, यहीं अंदर से बोल दूं?)\n[16s] CUSTOMER: Hello?\n[18s] AGENT: It will be done in just five minutes, in five minutes.   (बस पांच मिनट में हो जाएगा, पांच मिनट में।)\n[20s] CUSTOMER: Hello?\n[21s] AGENT: Yes sir.   (हां सर।)\n[22s] CUSTOMER: Yes sir, tell me.   (हां सर बोलिए।)\n[22s] AGENT: were leading.   (की lead कर रहे थे।)\n[24s] CUSTOMER: Yes sir, I am speaking from this only.   (हां सर इसी से बात कर रहा हूं।)\n[26s] AGENT: Sir, hello. I am Aditya Pandey speaking from JSW One.   (सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।)\n[30s] CUSTOMER: From where?   (कहां से?)\n[30s] AGENT: Sir, I was calling from JSW, from Jindal.   (सर JSW से बात कर रहा था, Jindal से।)\n[32s] CUSTOMER: Yes sir, tell me, tell me, tell me sir, tell me.   (हां जी सर बोलिए, बोलिए बोलिए सर बोलिए।)\n[34s] AGENT: Yes, you were registered on our platform, I called regarding that. Did you have any requirement in HR, sir?   (हां, आप हमारे platform पे register थे, उसी के regarding call किया था। कुछ HR में requirement थी आपकी सर ये?)\n[38s] CUSTOMER: We have a lot of requirements, but we never get a revert from your side whenever there is a requirement. I don't know, someone says I don't look into it, sometimes someone says I... I do reply, this is what happens from your side, man.   (बहुत रहती है हमारे पास तो, पर आपके यहां से कोई revert ही नहीं आ पाता जब भी requirement होती है। पता नहीं कोई कुछ कहता है कि मैं नहीं देखता, कभी कोई कहता है मैं मैं करता हूं reply, यही होता है आपके यहां से यार।)\n[46s] AGENT: Sir, do one thing, tell me, I am here.   (सर एक काम करिए ना, मुझे बताइए ना, मैं हूं यहां पे।)\n[48s] CUSTOMER: Send me the details on WhatsApp, on WhatsApp once. Your number is showing up as spam, I don't know why. You number... you WhatsApp me your details, then I will mail you.   (मुझे आप WhatsApp पे WhatsApp पे detail भेजिए एक बार। आपका ये spam पे आ रहा है नंबर पता नहीं क्यों। मुझे आप नंबर मुझे आप WhatsApp करिए अपनी detail, फिर मैं mail करता हूं आपको।)\n[54s] AGENT: Uh, this is an immediate requirement, right? Shall I give you a quotation for it?   (अह ये वाला immediate requirement है ना आपका? मैं आपको उसका quotation दे दूं?)\n[57s] CUSTOMER: Send it, you send it to me, I'll see. There is no immediate requirement right now, I'll see. But our requirement is 150-200 ton, that's our monthly usage, so requirements keep coming at our end.   (भेजिए, आप मुझे भेजिए मैं देखता हूं। Immediate requirement अभी है नहीं, मैं देखता हूं। But हमारा requirement 150-200 ton हमारा use होता है महीने का, तो requirements तो आती रहती है हमारे यहां।)\n[63s] AGENT: No, it's okay sir, okay, no problem.   (नहीं ठीक है सर, okay, कोई नहीं।)\n[65s] CUSTOMER: Send it to me.   (भेजिए मुझे।)\n[66s] AGENT: Is it a manufacturing business or trading?   (Manufacturing का business है कि trading?)\n[67s] CUSTOMER: Brother, ours is manufacturing, we are a transformer manufacturer. We use around 250 tons, 250 to 300 tons of MS, in 8 to 50 thickness.   (भैया manufacturing है हमारा, transformer manufacturer है। हमारे यहां 250 ton, 250 से 300 ton लगभग MS use होता है, 8 to 50 thickness में।)\n[73s] AGENT: Okay, okay.\n[74s] CUSTOMER: MS sheet. In that, from 5 mm... 5 mm, 6 mm, 8 mm, 16 mm, 12 mm, 20 mm, 25 mm, 32 mm, 35 mm, everything is used.   (MS sheet. उसमें 5 mm से लेकर 5 mm, 6 mm, 8 mm, 16 mm, 12 mm, 20 mm, 25 mm, 32 mm, 35 mm, सब use होता है।)\n[81s] AGENT: No, that's right, sir. If there is any requirement, please let me know because what happens is now you   (नहीं बराबर है सर। कुछ requirement है तो बताइएगा क्योंकि क्या है अभी आपको)\n[83s] CUSTOMER: That's what I'm saying, boss, it's 300 tons a month, so requirements keep coming in between. But when a requirement comes to your end, we don't get a revert from you. Are you getting my point?   (मैं वही बोल रहा हूं boss, 300 ton महीने का रहता है, तो requirement बीच-बीच में आती रहती है। But आपके यहां जब requirement आती है तो आपके यहां से वो revert नहीं आता है। समझ रहे हैं आप मेरी बात?)\n[88s] AGENT: Yes.   (हां।)\n[90s] CUSTOMER: Now that you have called, send me your mail ID, whatever address you have, then I will talk to you, I'll send what rates are going on.   (अभी आपका call आया है तो मुझे अपना mail ID जो भी address है वो भेजिए, फिर मैं आपसे बात करता हूं, भेजता हूं क्या rate-rate चल रहे हैं।)\n[95s] CUSTOMER: Our payment term is 90 days.   (हमारा 90 days का payment terms रहता है।)\n[97s] AGENT: Yes.   (जी।)\n[98s] CUSTOMER: So let's see what   (तो देखते हैं क्या क्या)\n[99s] AGENT: That's it sir, but what happens is, in the beginning, we are only asking you for two, two transactions to be done with us in advance, after that   (वही सर, लेकिन क्या है ना, हम starting में सिर्फ दो दो transaction ही आपसे बोल रहे हैं कि आप हमारे साथ advance में करिए, उसके बाद)\n[103s] CUSTOMER: That's what I'm saying, we'll get it done. We will do it, we will do it, if the rate is good, we will do that too, we will even do advance if the rates are good.   (मैं वही बोल रहा हूं, करवा देंगे। करवाएंगे, करवाएंगे, वो भी अगर rate अच्छा हुआ तो करवाएंगे, advance भी करवा देंगे अगर rate अच्छे होंगे तो।)\n[107s] AGENT: Absolutely sir, absolutely, we'll get it done.   (बिलकुल सर, बिलकुल, करवा देंगे।)\n[109s] CUSTOMER: Send it to me, send it, send the details, then we'll talk once.   (भेजिए मुझे आप, भेजिए, detail भेजिए, फिर बात करते हैं एक बार।)\n[111s] AGENT: I have just done it for you, yes you must have received it too.   (मैंने अभी कर दिया just आपको, हां receive भी हो गया आपको।)\n[114s] CUSTOMER: Okay.   (ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 42,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise and crosstalk throughout the call, especially in the first 20 seconds, making speaker attribution and transcription difficult at times.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "42 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 6.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "You missed the opportunity to open with a strong supply or price hook; instead, you jumped straight to asking for a requirement, which is less effective for engaging a new lead.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a high-volume transformer manufacturer (250-300 MT/month) who was frustrated with JSW One's past service. The customer had no immediate requirement but detailed their typical material needs and a 90-day credit expectation. The agent correctly handled the credit objection by stating the 'two advance transactions' policy but failed to use a hook or pitch any USPs. The call concluded with the agent sending his contact details for future requirements.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।\", \"comment\": \"Despite a chaotic start, the agent successfully identified himself and the company, and the customer gave explicit permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Did you have any requirement in HR, sir?\", \"comment\": \"The agent did not use a supply or price hook, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"Is it a manufacturing business or trading?\", \"comment\": \"The agent asked about the business type, and the customer volunteered their monthly tonnage, end application, and payment terms, covering 4 of 6 points.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not pitch any USPs, instead only reacting to the customer's questions about process and credit.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh, this is an immediate requirement, right? Shall I give you a quotation for it?\", \"comment\": \"The agent correctly asked about an immediate requirement, and the customer confirmed they did not have one at the moment.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I have just done it for you, yes you must have received it too.\", \"comment\": \"The agent committed to sending his details via WhatsApp and confirmed he had done so before the call ended.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed the opportunity to open with a strong supply or price hook; instead, you jumped straight to asking for a requirement, which is less effective for engaging a new lead.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"we never get a revert from your side whenever there is a requirement.\", \"response\": \"सर एक काम करिए ना, मुझे बताइए ना, मैं हूं यहां पे।\"}, {\"obj_type\": \"credit\", \"state\": \"handled\", \"evidence\": \"Our payment term is 90 days.\", \"response\": \"what happens is, in the beginning, we are only asking you for two, two transactions to be done with us in advance, after that\"}, {\"obj_type\": \"send_price_will_think\", \"state\": \"handled\", \"evidence\": \"send me your mail ID, whatever address you have, then I will talk to you\", \"response\": \"I have just done it for you, yes you must have received it too.\"}], \"call_summary\": \"The agent contacted a high-volume transformer manufacturer (250-300 MT/month) who was frustrated with JSW One's past service. The customer had no immediate requirement but detailed their typical material needs and a 90-day credit expectation. The agent correctly handled the credit objection by stating the 'two advance transactions' policy but failed to use a hook or pitch any USPs. The call concluded with the agent sending his contact details for future requirements.\"}",
  "error": null,
  "latency_ms": 42226,
  "input_tokens": 4392,
  "output_tokens": 1035,
  "created_at": "2026-09-25 11:19:53",
  "sentiment": "positive",
  "sentiment_score": 0.608,
  "sentiment_confidence": "high",
  "pos": 22,
  "neg": 5,
  "lex_hits": 25,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.343,
  "agent_talk_sec": 32.9,
  "customer_talk_sec": 63.1,
  "dead_air_sec": 62.0,
  "longest_monologue_sec": 4.4,
  "agent_wpm": 310.0,
  "interruptions": 0,
  "agent_turns": 19,
  "customer_turns": 21,
  "discovery_qs": 6,
  "words_agent": 170,
  "words_customer": 335,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178886137351",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 3.21,
      "end_s": 3.71,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178886137351",
      "idx": 1,
      "speaker": "unknown",
      "start_s": 5.5,
      "end_s": 7.11,
      "text_en": "Are you speaking from some industry?",
      "text_native": "किसी industry से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178886137351",
      "idx": 2,
      "speaker": "customer",
      "start_s": 8.6,
      "end_s": 11.1,
      "text_en": "I'm saying wait for five minutes, just wait for five minutes.",
      "text_native": "मैं बोल रहा हूं पांच मिनट रुको बस, पांच मिनट रुको।"
    },
    {
      "ucid": "21112178886137351",
      "idx": 3,
      "speaker": "agent",
      "start_s": 11.5,
      "end_s": 11.9,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178886137351",
      "idx": 4,
      "speaker": "customer",
      "start_s": 12.6,
      "end_s": 13.3,
      "text_en": "Should I speak now?",
      "text_native": "बोलूं क्या अभी?"
    },
    {
      "ucid": "21112178886137351",
      "idx": 5,
      "speaker": "agent",
      "start_s": 13.7,
      "end_s": 14.8,
      "text_en": "Yeah, should I speak from inside here?",
      "text_native": "Yeah, यहीं अंदर से बोल दूं?"
    },
    {
      "ucid": "21112178886137351",
      "idx": 6,
      "speaker": "customer",
      "start_s": 16.3,
      "end_s": 16.7,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178886137351",
      "idx": 7,
      "speaker": "agent",
      "start_s": 17.8,
      "end_s": 19.5,
      "text_en": "It will be done in just five minutes, in five minutes.",
      "text_native": "बस पांच मिनट में हो जाएगा, पांच मिनट में।"
    },
    {
      "ucid": "21112178886137351",
      "idx": 8,
      "speaker": "customer",
      "start_s": 19.8,
      "end_s": 20.3,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178886137351",
      "idx": 9,
      "speaker": "agent",
      "start_s": 20.8,
      "end_s": 21.3,
      "text_en": "Yes sir.",
      "text_native": "हां सर।"
    },
    {
      "ucid": "21112178886137351",
      "idx": 10,
      "speaker": "customer",
      "start_s": 21.8,
      "end_s": 22.5,
      "text_en": "Yes sir, tell me.",
      "text_native": "हां सर बोलिए।"
    },
    {
      "ucid": "21112178886137351",
      "idx": 11,
      "speaker": "agent",
      "start_s": 22.5,
      "end_s": 23.6,
      "text_en": "were leading.",
      "text_native": "की lead कर रहे थे।"
    },
    {
      "ucid": "21112178886137351",
      "idx": 12,
      "speaker": "customer",
      "start_s": 24.3,
      "end_s": 25.9,
      "text_en": "Yes sir, I am speaking from this only.",
      "text_native": "हां सर इसी से बात कर रहा हूं।"
    },
    {
      "ucid": "21112178886137351",
      "idx": 13,
      "speaker": "agent",
      "start_s": 26.3,
      "end_s": 29.3,
      "text_en": "Sir, hello. I am Aditya Pandey speaking from JSW One.",
      "text_native": "सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178886137351",
      "idx": 14,
      "speaker": "customer",
      "start_s": 29.5,
      "end_s": 30.1,
      "text_en": "From where?",
      "text_native": "कहां से?"
    },
    {
      "ucid": "21112178886137351",
      "idx": 15,
      "speaker": "agent",
      "start_s": 30.5,
      "end_s": 32.1,
      "text_en": "Sir, I was calling from JSW, from Jindal.",
      "text_native": "सर JSW से बात कर रहा था, Jindal से।"
    },
    {
      "ucid": "21112178886137351",
      "idx": 16,
      "speaker": "customer",
      "start_s": 32.1,
      "end_s": 34.2,
      "text_en": "Yes sir, tell me, tell me, tell me sir, tell me.",
      "text_native": "हां जी सर बोलिए, बोलिए बोलिए सर बोलिए।"
    },
    {
      "ucid": "21112178886137351",
      "idx": 17,
      "speaker": "agent",
      "start_s": 34.5,
      "end_s": 38.1,
      "text_en": "Yes, you were registered on our platform, I called regarding that. Did you have any requirement in HR, sir?",
      "text_native": "हां, आप हमारे platform पे register थे, उसी के regarding call किया था। कुछ HR में requirement थी आपकी सर ये?"
    },
    {
      "ucid": "21112178886137351",
      "idx": 18,
      "speaker": "customer",
      "start_s": 38.1,
      "end_s": 46.1,
      "text_en": "We have a lot of requirements, but we never get a revert from your side whenever there is a requirement. I don't know, someone says I don't look into it, sometimes someone says I... I do reply, this is what happens from your side, man.",
      "text_native": "बहुत रहती है हमारे पास तो, पर आपके यहां से कोई revert ही नहीं आ पाता जब भी requirement होती है। पता नहीं कोई कुछ कहता है कि मैं नहीं देखता, कभी कोई कहता है मैं मैं करता हूं reply, यही होता है आपके यहां से यार।"
    },
    {
      "ucid": "21112178886137351",
      "idx": 19,
      "speaker": "agent",
      "start_s": 46.3,
      "end_s": 48.2,
      "text_en": "Sir, do one thing, tell me, I am here.",
      "text_native": "सर एक काम करिए ना, मुझे बताइए ना, मैं हूं यहां पे।"
    },
    {
      "ucid": "21112178886137351",
      "idx": 20,
      "speaker": "customer",
      "start_s": 48.2,
      "end_s": 54.2,
      "text_en": "Send me the details on WhatsApp, on WhatsApp once. Your number is showing up as spam, I don't know why. You number... you WhatsApp me your details, then I will mail you.",
      "text_native": "मुझे आप WhatsApp पे WhatsApp पे detail भेजिए एक बार। आपका ये spam पे आ रहा है नंबर पता नहीं क्यों। मुझे आप नंबर मुझे आप WhatsApp करिए अपनी detail, फिर मैं mail करता हूं आपको।"
    },
    {
      "ucid": "21112178886137351",
      "idx": 21,
      "speaker": "agent",
      "start_s": 54.4,
      "end_s": 57.2,
      "text_en": "Uh, this is an immediate requirement, right? Shall I give you a quotation for it?",
      "text_native": "अह ये वाला immediate requirement है ना आपका? मैं आपको उसका quotation दे दूं?"
    },
    {
      "ucid": "21112178886137351",
      "idx": 22,
      "speaker": "customer",
      "start_s": 57.2,
      "end_s": 63.4,
      "text_en": "Send it, you send it to me, I'll see. There is no immediate requirement right now, I'll see. But our requirement is 150-200 ton, that's our monthly usage, so requirements keep coming at our end.",
      "text_native": "भेजिए, आप मुझे भेजिए मैं देखता हूं। Immediate requirement अभी है नहीं, मैं देखता हूं। But हमारा requirement 150-200 ton हमारा use होता है महीने का, तो requirements तो आती रहती है हमारे यहां।"
    },
    {
      "ucid": "21112178886137351",
      "idx": 23,
      "speaker": "agent",
      "start_s": 63.4,
      "end_s": 64.9,
      "text_en": "No, it's okay sir, okay, no problem.",
      "text_native": "नहीं ठीक है सर, okay, कोई नहीं।"
    },
    {
      "ucid": "21112178886137351",
      "idx": 24,
      "speaker": "customer",
      "start_s": 65.0,
      "end_s": 65.5,
      "text_en": "Send it to me.",
      "text_native": "भेजिए मुझे।"
    },
    {
      "ucid": "21112178886137351",
      "idx": 25,
      "speaker": "agent",
      "start_s": 65.5,
      "end_s": 67.1,
      "text_en": "Is it a manufacturing business or trading?",
      "text_native": "Manufacturing का business है कि trading?"
    },
    {
      "ucid": "21112178886137351",
      "idx": 26,
      "speaker": "customer",
      "start_s": 67.1,
      "end_s": 73.1,
      "text_en": "Brother, ours is manufacturing, we are a transformer manufacturer. We use around 250 tons, 250 to 300 tons of MS, in 8 to 50 thickness.",
      "text_native": "भैया manufacturing है हमारा, transformer manufacturer है। हमारे यहां 250 ton, 250 से 300 ton लगभग MS use होता है, 8 to 50 thickness में।"
    },
    {
      "ucid": "21112178886137351",
      "idx": 27,
      "speaker": "agent",
      "start_s": 73.3,
      "end_s": 74.1,
      "text_en": "Okay, okay.",
      "text_native": "Okay, okay."
    },
    {
      "ucid": "21112178886137351",
      "idx": 28,
      "speaker": "customer",
      "start_s": 74.4,
      "end_s": 81.1,
      "text_en": "MS sheet. In that, from 5 mm... 5 mm, 6 mm, 8 mm, 16 mm, 12 mm, 20 mm, 25 mm, 32 mm, 35 mm, everything is used.",
      "text_native": "MS sheet. उसमें 5 mm से लेकर 5 mm, 6 mm, 8 mm, 16 mm, 12 mm, 20 mm, 25 mm, 32 mm, 35 mm, सब use होता है।"
    },
    {
      "ucid": "21112178886137351",
      "idx": 29,
      "speaker": "agent",
      "start_s": 81.3,
      "end_s": 83.4,
      "text_en": "No, that's right, sir. If there is any requirement, please let me know because what happens is now you",
      "text_native": "नहीं बराबर है सर। कुछ requirement है तो बताइएगा क्योंकि क्या है अभी आपको"
    },
    {
      "ucid": "21112178886137351",
      "idx": 30,
      "speaker": "customer",
      "start_s": 83.4,
      "end_s": 88.4,
      "text_en": "That's what I'm saying, boss, it's 300 tons a month, so requirements keep coming in between. But when a requirement comes to your end, we don't get a revert from you. Are you getting my point?",
      "text_native": "मैं वही बोल रहा हूं boss, 300 ton महीने का रहता है, तो requirement बीच-बीच में आती रहती है। But आपके यहां जब requirement आती है तो आपके यहां से वो revert नहीं आता है। समझ रहे हैं आप मेरी बात?"
    },
    {
      "ucid": "21112178886137351",
      "idx": 31,
      "speaker": "agent",
      "start_s": 88.4,
      "end_s": 89.1,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178886137351",
      "idx": 32,
      "speaker": "customer",
      "start_s": 89.6,
      "end_s": 95.0,
      "text_en": "Now that you have called, send me your mail ID, whatever address you have, then I will talk to you, I'll send what rates are going on.",
      "text_native": "अभी आपका call आया है तो मुझे अपना mail ID जो भी address है वो भेजिए, फिर मैं आपसे बात करता हूं, भेजता हूं क्या rate-rate चल रहे हैं।"
    },
    {
      "ucid": "21112178886137351",
      "idx": 33,
      "speaker": "customer",
      "start_s": 95.0,
      "end_s": 97.1,
      "text_en": "Our payment term is 90 days.",
      "text_native": "हमारा 90 days का payment terms रहता है।"
    },
    {
      "ucid": "21112178886137351",
      "idx": 34,
      "speaker": "agent",
      "start_s": 97.4,
      "end_s": 97.7,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178886137351",
      "idx": 35,
      "speaker": "customer",
      "start_s": 97.9,
      "end_s": 99.0,
      "text_en": "So let's see what",
      "text_native": "तो देखते हैं क्या क्या"
    },
    {
      "ucid": "21112178886137351",
      "idx": 36,
      "speaker": "agent",
      "start_s": 99.0,
      "end_s": 103.4,
      "text_en": "That's it sir, but what happens is, in the beginning, we are only asking you for two, two transactions to be done with us in advance, after that",
      "text_native": "वही सर, लेकिन क्या है ना, हम starting में सिर्फ दो दो transaction ही आपसे बोल रहे हैं कि आप हमारे साथ advance में करिए, उसके बाद"
    },
    {
      "ucid": "21112178886137351",
      "idx": 37,
      "speaker": "customer",
      "start_s": 103.4,
      "end_s": 107.4,
      "text_en": "That's what I'm saying, we'll get it done. We will do it, we will do it, if the rate is good, we will do that too, we will even do advance if the rates are good.",
      "text_native": "मैं वही बोल रहा हूं, करवा देंगे। करवाएंगे, करवाएंगे, वो भी अगर rate अच्छा हुआ तो करवाएंगे, advance भी करवा देंगे अगर rate अच्छे होंगे तो।"
    },
    {
      "ucid": "21112178886137351",
      "idx": 38,
      "speaker": "agent",
      "start_s": 107.4,
      "end_s": 109.1,
      "text_en": "Absolutely sir, absolutely, we'll get it done.",
      "text_native": "बिलकुल सर, बिलकुल, करवा देंगे।"
    },
    {
      "ucid": "21112178886137351",
      "idx": 39,
      "speaker": "customer",
      "start_s": 109.1,
      "end_s": 111.4,
      "text_en": "Send it to me, send it, send the details, then we'll talk once.",
      "text_native": "भेजिए मुझे आप, भेजिए, detail भेजिए, फिर बात करते हैं एक बार।"
    },
    {
      "ucid": "21112178886137351",
      "idx": 40,
      "speaker": "agent",
      "start_s": 111.4,
      "end_s": 113.5,
      "text_en": "I have just done it for you, yes you must have received it too.",
      "text_native": "मैंने अभी कर दिया just आपको, हां receive भी हो गया आपको।"
    },
    {
      "ucid": "21112178886137351",
      "idx": 41,
      "speaker": "customer",
      "start_s": 113.5,
      "end_s": 114.2,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178886137351",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।",
      "comment": "Despite a chaotic start, the agent successfully identified himself and the company, and the customer gave explicit permission to speak."
    },
    {
      "ucid": "21112178886137351",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Did you have any requirement in HR, sir?",
      "comment": "The agent did not use a supply or price hook, instead jumping directly to asking for a requirement."
    },
    {
      "ucid": "21112178886137351",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 4,
      "evidence": "Is it a manufacturing business or trading?",
      "comment": "The agent asked about the business type, and the customer volunteered their monthly tonnage, end application, and payment terms, covering 4 of 6 points."
    },
    {
      "ucid": "21112178886137351",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not pitch any USPs, instead only reacting to the customer's questions about process and credit."
    },
    {
      "ucid": "21112178886137351",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Uh, this is an immediate requirement, right? Shall I give you a quotation for it?",
      "comment": "The agent correctly asked about an immediate requirement, and the customer confirmed they did not have one at the moment."
    },
    {
      "ucid": "21112178886137351",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I have just done it for you, yes you must have received it too.",
      "comment": "The agent committed to sending his details via WhatsApp and confirmed he had done so before the call ended."
    }
  ],
  "objections": [
    {
      "ucid": "21112178886137351",
      "obj_type": "incumbent_supplier",
      "state": "mishandled",
      "evidence": "we never get a revert from your side whenever there is a requirement.",
      "response": "सर एक काम करिए ना, मुझे बताइए ना, मैं हूं यहां पे।"
    },
    {
      "ucid": "21112178886137351",
      "obj_type": "credit",
      "state": "handled",
      "evidence": "Our payment term is 90 days.",
      "response": "what happens is, in the beginning, we are only asking you for two, two transactions to be done with us in advance, after that"
    },
    {
      "ucid": "21112178886137351",
      "obj_type": "send_price_will_think",
      "state": "handled",
      "evidence": "send me your mail ID, whatever address you have, then I will talk to you",
      "response": "I have just done it for you, yes you must have received it too."
    }
  ],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}