{ "ucid": "21112178886020841", "call_date": "2026-09-08", "start_time": "2026-09-08 15:06:48", "end_time": "2026-09-08 15:12:30", "duration_sec": 342, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "Interested", "agent": "Aditya Pandey", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA705a77f4e87fc0e15895b406b5dd79ca.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 611, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178886020841__DIA705a77f4e87fc0e15895b406b5dd79ca.mp3", "audio_bytes": 976968, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 325.656, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] AGENT: Hello (हेलो)\n[3s] CUSTOMER: Yes. (हांजी।)\n[4s] AGENT: Sir, hello. I am Aditya Pandey calling from JSW One. (सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।)\n[6s] CUSTOMER: Yes, tell me. (हांजी बताइए।)\n[7s] AGENT: Sir, how are you, sir? (सर, कैसे हैं सर?)\n[8s] CUSTOMER: Fine, all good. (ठीक सब बढ़िया।)\n[9s] AGENT: Sir, actually, you were registered on our platform, I called regarding that. Did you have some requirement in four? This month's name. (सर actually में क्या है आप हमारे platform पर register थे, उसी के regarding call किया था। कुछ चार में requirement थी आपकी? ये month के नाम।)\n[12s] CUSTOMER: Right now, currently there is none. (अभी अभी currently कोई नहीं है।)\n[15s] AGENT: Currently there is none? (Currently कोई नहीं क्या?)\n[15s] CUSTOMER: Hmm. (हम्म।)\n[16s] AGENT: Okay, if there is anything, sir, if it's immediate, then please tell me. We will do it. Even if there is an order for two-three tons, for example, any CR, HR, we will get it done for you. (ठीक है, कुछ रहेगा ना सर अगर immediate में तो बताइएगा। हम कर देंगे। दो-तीन ton का भी अगर order रहा for example कोई भी CR, HR में भी तो हम करवा देंगे आपके लिए।)\n[22s] CUSTOMER: Tell me, what is the difference between CR and HR? (मेरे को बताओ CR और HR में क्या फर्क होता है?)\n[25s] AGENT: Sir, in CR, see, HR is mostly, it's cold hot rolled. What happens is its surface is black. In cold roll, what happens is at recrystallization temperature, it is, like at room temperature, for recrystallization it is rolled again for a smaller thickness. For example, you won't find CR more than 3 mm, three-four mm easily. Mostly we take it in mm, 2 mm or 1 mm. Some big players, the automobile ones, they take 1 mm, from 0.8 to 0.5. (सर CR में देखिए HR तो ज्यादातर कैसा रहता है, cold hot roll रहती है। ये क्या रहता है इसका surface black रहता है। Cold roll में क्या है recrystallization temperature पे उसको मतलब जैसे room temperature होता है तो recrystallization के लिए उसको वापस roll किया जाता है कि वो smaller thickness में। जैसे CR आपको 3 mm, तीन-चार mm से ज्यादा मिलेगी नहीं जल्दी। ज्यादातर हम लोग mm, 2 mm या 1 mm में ही लेते हैं उसको। कुछ बड़े-बड़े लोग होते हैं automobile वाले वो 1 mm, 0.8 से लेके 0.5 तक ले लेते हैं।)\n[45s] CUSTOMER: Hmm. (हम्म।)\n[45s] AGENT: What happens is, those are for panels. For the car, the car's body panels, to make those. (ये क्या होता है उसमें वो panels के लिए रहते हैं। वो car, car के जो body panels होते हैं उसमें बनाने के लिए।)\n[49s] CUSTOMER: Hmm hmm. (हम्म हम्म।)\n[50s] AGENT: So this is the difference between the two. (तो ये फर्क होता है दोनों में।)\n[51s] CUSTOMER: No, so usually HR is what is used, which is the main one? (नहीं usually तो फिर HR ही चलता है जो mainly है?)\n[53s] AGENT: Yes, see, the HR is E250 grade. It has more hardness. With CR, it has good elongation. So when you bend it and all, if there is a lot of bending work, then CR is more preferable for that. (हां, देखिए जो HR रहता है वो E250 grade रहता है। इसमें hardness ज्यादा रहती है। CR का कैसा रहता है कि इसमें elongation अच्छी रहती है। तो इसको जब bend वगैरह करते हैं ना जब, ज्यादा अगर bending work है तो उसके लिए CR ज्यादा preferable रहता है।)\n[60s] CUSTOMER: What is the tentative price difference between CR and HR? (CR और HR का क्या price difference रहता है tentative?)\n[62s] AGENT: Sir, tentatively there is a nine rupee difference, as far as I know, in the market. (सर tentative तो नौ रुपए का difference रहता है मेरे को जहां तक पता है तो market में।)\n[65s] CUSTOMER: No, we use HR then. (नहीं, हमारा HR ही चलता है फिर।)\n[66s] AGENT: Right. In HR, you must be taking E250 grade then. Because last time also you had ordered last year, no work was done. At that time you had given E250 grade in three, 3.2 mm I guess. (वही। HR में E250 grade लेते होंगे फिर आप। क्योंकि आपका last time भी मंगाया था आपने पिछले साल, कुछ work नहीं हुआ था। तभी आपने E250 grade में तीन, 3.2 mm में दिया था I guess।)\n[71s] CUSTOMER: Ours is 3.2 mm only. (3.2 mm ही है हमारा।)\n[72s] AGENT: Right. If you have any requirement, please let me know. Even if you give a small requirement, I'm not saying give the full requirement. Even if you give a partial requirement, we can do that to start the business. (वही। अगर आपका कुछ requirement रहे तो बताइएगा। अगर थोड़ा सा भी requirement देंगे, मैं नहीं बोलता पूरा requirement दीजिए। अगर आप partial requirement भी देंगे तो भी हम कर सकते हैं वो starting business करने के लिए।)\n[79s] CUSTOMER: My next order will be placed, I will give you an order of four-five tons. But you have to arrange the vehicle. What freight will be charged, this and that, you have to work it all out. (मेरा अगला order बनेगा, मैं आपको चार-पांच ton का order देता हूं। But गाड़ी आपने करवा कर देनी है। क्या भाड़ा लगेगा, ये वो, सब work out करना।)\n[84s] AGENT: All that, yes sir, look sir, before you make the payment, I will tell you in full detail what it is. I mean, as they say, I will send you a proper quotation which will have (वो सब, हां सर, देखिए सर, आप payment करेंगे उससे पहले मैं आपको पूरा detail में बता दूंगा कि क्या है। कि मतलब मतलब बोलते हैं ना quotation में पूरा अच्छे से भेजूंगा आपको जिसमें)\n[89s] CUSTOMER: Yes, I mean, when everything is worked out with me, only then we can finalize. Sometimes your rate is fine but there is some issue with the freight, then we just end up waiting. (हां मतलब मेरे मेरे से सब कुछ जब work out होएगा, हम तभी finalize कर पाएंगे। कभी कबार आपका rate तो ठीक है but भाड़े में थोड़ी गड़बड़ी आ रही है, then फिर हम बैठे के बैठे रह जाते हैं।)\n[96s] AGENT: No no sir, so sir there is no such issue. You can, you can arrange your own vehicle too, for self-pickup. (नहीं नहीं सर, तो सर ऐसा कोई issue नहीं है। आप हमारे, आप अपना खुद का भी गाड़ी लगा सकते हैं, self pick up के लिए।)\n[99s] CUSTOMER: No, we don't have our own. We don't have our own. What we have is that our vendors, they handle the logistics. (नहीं हमारा खुद का नहीं है ना। हमारा खुद का नहीं है। हमारा क्या है कि जो हमारे vendor हैं वो logistic वही वही करते हैं।)\n[102s] AGENT: Yes, so we can get it done through them as well. I meant that if you have a known transporter, they can also do it. (हां तो उसको भी करवा सकते हैं। मतलब मैं बोला था कि अगर आपका कोई जान-पहचान का transporter है, वो भी करवा सकता है।)\n[106s] CUSTOMER: No. (नहीं।)\n[107s] AGENT: You just said from logistics, you said vendor. (अभी आपने बोला ना logistic से, vendor बोलते हैं।)\n[109s] CUSTOMER: The vendor (जो vendor)\n[110s] AGENT: No, it's okay, we will work that out, sir, when you have a requirement. (नहीं ठीक है, वो हम सर work out कर लेंगे जब आपका requirement रहेगा।)\n[112s] CUSTOMER: I'll WhatsApp you my number. (मैं आपको WhatsApp कर देता हूं अपना नंबर।)\n[113s] AGENT: Is this your WhatsApp number? (ये आपका WhatsApp नंबर है?)\n[114s] CUSTOMER: Yes, yes, it is. (हां हां बिलकुल है।)\n[115s] AGENT: I'll WhatsApp you my number. And the second thing was, sir, you must be aware, the price of HR in the market is increasing every day. (मैं आपको WhatsApp कर देता हूं मेरा नंबर। और दूसरी बात क्या था सर अभी आपको पता ही होगा, market में HR के price हर दिन बढ़ते जा रहे हैं।)\n[120s] CUSTOMER: They are increasing. (बढ़ रहे हैं।)\n[120s] AGENT: Now what is (अभी क्या है)\n[121s] CUSTOMER: What is the price of 3.2 right now, tell me the current one? (क्या price है अभी 3.2 का अभी current बताना?)\n[122s] AGENT: Sir, uh, I am in Mumbai, sir, for example. (सर, अरे, मैं मुंबई में हूं सर, जैसे for example।)\n[127s] CUSTOMER: Okay. (अच्छा।)\n[128s] AGENT: One minute, I'll check. Will you hold for a minute? (एक मिनट मैं check कर लेता हूं। मुझे एक मिनट hold रहेंगे?)\n[130s] CUSTOMER: Hmm. (हम्म।)\n[132s] CUSTOMER: If I get it ex-Ludhiana, it's better. (Ex-Ludhiana मिले तो better है।)\n[141s] AGENT: So in Ghaziabad, it's currently going for around 61. (तो मेरा गाजियाबाद में अभी 61 का चल रहा है कुछ।)\n[145s] CUSTOMER: 3.2 HR?\n[146s] AGENT: Yes, 61.1 (हां, 61.1)\n[148s] CUSTOMER: Hmm hmm. (हम्म हम्म।)\n[148s] AGENT: So what's happening is (तो क्या हो रहा है)\n[149s] CUSTOMER: From Ludhiana, will it be picked up from Ludhiana? (Ludhiana से, Ludhiana से उठ जाएगा?)\n[150s] AGENT: I will get that done, sir. If, from wherever it is closer for you according to the distance, I will tell you the rate accordingly. (वो मैं वो करवा दूंगा सर। अगर जैसा जहां से मतलब close रहा ना आपके लिए distance के according, उसके according मैं आपको बता दूंगा rate।)\n[156s] CUSTOMER: Okay, you drop me a WhatsApp. (ठीक है, आप मेरे को WhatsApp drop करिए।)\n[157s] AGENT: So (तो)\n[157s] CUSTOMER: What we'll do is, let's start once, we'll discuss on this. (हम क्या एक बार start करते हैं, इसपे discuss कर लेते हैं।)\n[159s] AGENT: But I don't have an order right now. (But अभी मेरे पास order ही नहीं है ना।)\n[160s] CUSTOMER: I have just recently ordered, yes, 20 tons. (मैंने अभी recently मंगवाया है, हां, 20 ton।)\n[162s] AGENT: No no, no problem. (नहीं नहीं, कोई बात नहीं।)\n[162s] CUSTOMER: So right now I have, yes, in 15-20 days my next order will be prepared. I am interested in ordering five tons from you. Let's see after checking the material and pricing etc. (तो अभी मेरे पास, हां, 15-20 दिन में हमारा मेरा next order prepare होगा। मैं पांच ton मंगवाने का आपके इच्छुक हूं। देखते हैं फिर material और pricing वगैरह देख के।)\n[167s] AGENT: Absolutely sir. Look at the TC (Test Certificate) too, the material I will give you, you will get the TC as well. And this will be JSW's material only. (बिलकुल सर। TC भी देखिए, मैं जो आपको material दूंगा, TC भी आपको मिलेगी। और ये JSW का ही माल होगा।)\n[170s] CUSTOMER: Okay, you drop me a WhatsApp. (ठीक है, आप मेरे को WhatsApp drop कर लीजिए।)\n[171s] AGENT: If there is any issue with V-Yala (visual), you can connect with us too. We (V-Yala का भी कोई issue आया तो आप हमें connect भी कर सकते हैं। हम)\n[174s] CUSTOMER: You drop me a WhatsApp and also send me today's price, today's price for 3.2 HR. (आप मेरे को एक WhatsApp drop करिए और मेरे को price भी आज का, आज का price भी डालिए 3.2 HR में।)\n[179s] AGENT: And (और)\n[179s] CUSTOMER: weight, you have to give me its weight too. (weight, weight भी देना है मेरे को इसका।)\n[181s] AGENT: What was the name? Freight? (क्या नाम था? Freight?)\n[182s] CUSTOMER: Weight, weight, what will be the weight in eight by four? (Weight, weight, weight कितना रहेगा आठ चार में?)\n[184s] AGENT: In eight by four, I'll check, sir. What happens is that (आठ चार में, मैं check कर लेता हूं सर। क्या होता है ना वो)\n[186s] CUSTOMER: Or what will be the weight per square feet? (या per square feet में क्या weight रहेगा?)\n[188s] AGENT: I will check that, sir. That what (वो मैं check कर लूंगा सर। वो क्या)\n[189s] CUSTOMER: You, you calculate and WhatsApp everything to me, even if you do it in the evening. (आपने मेरे को, आप calculate करके मेरे को सारा WhatsApp कर देना, चाहे शाम को कर देना।)\n[192s] AGENT: Okay, that will work, sir. (ठीक है, चलेगा सर।)\n[193s] CUSTOMER: Okay. (ठीक है।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 75, "connected": 1, "audio_notes": "clear: The agent's voice is slightly muffled at times, but the conversation is fully intelligible.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "75 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 3.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]", "pitch_coaching_note": "You must lead the call by asking discovery questions to understand the customer's business, rather than only reacting to their questions.", "usp_relevance": "mismatched", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, a knowledgeable manufacturer, has a future requirement for 5 tons of 3.2mm HR steel in 15-20 days for delivery to Ludhiana. The agent did not follow the pitch structure, failing on discovery and the initial hook. However, he successfully reacted to the customer's direct questions, captured the requirement, and committed to sending a detailed quote via WhatsApp, securing an interested lead.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, hello. I am Aditya Pandey calling from JSW One.\", \"comment\": \"The agent identified himself and the company but did not use the customer's name or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir actually में क्या है आप हमारे platform पर register थे, उसी के regarding call किया था। कुछ चार में requirement थी आपकी?\", \"comment\": \"The agent did not lead with a supply or price hook, instead referencing a past platform registration.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent asked zero discovery questions; the entire conversation was driven by the customer's inquiries and volunteered information.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"TC भी देखिए, मैं जो आपको material दूंगा, TC भी आपको मिलेगी। और ये JSW का ही माल होगा।\", \"comment\": \"The agent only pitched one USP (Test Certificate/quality) and missed the opportunity to pitch the most relevant one (all-inclusive pricing) to address the customer's freight concern.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I am interested in ordering five tons from you. Let's see after checking the material and pricing etc.\", \"comment\": \"Although the customer volunteered the information, the agent successfully captured the future requirement details (5 tons, 3.2mm HR, for Ludhiana in 15-20 days).\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"आप calculate करके मेरे को सारा WhatsApp कर देना, चाहे शाम को कर देना। ... Okay, that will work, sir.\", \"comment\": \"The agent and customer agreed on a clear next step: the agent will send a quote with all details via WhatsApp by the evening.\"}], \"usp_relevance\": \"mismatched\", \"pitch_coaching_note\": \"You must lead the call by asking discovery questions to understand the customer's business, rather than only reacting to their questions.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"handled\", \"evidence\": \"मैंने अभी recently मंगवाया है, हां, 20 ton।\", \"response\": \"अगर आप partial requirement भी देंगे तो भी हम कर सकते हैं वो starting business करने के लिए।\"}, {\"obj_type\": \"send_price_will_think\", \"state\": \"handled\", \"evidence\": \"आप मेरे को एक WhatsApp drop करिए और मेरे को price भी आज का, आज का price भी डालिए 3.2 HR में।\", \"response\": \"Okay, that will work, sir.\"}], \"call_summary\": \"The customer, a knowledgeable manufacturer, has a future requirement for 5 tons of 3.2mm HR steel in 15-20 days for delivery to Ludhiana. The agent did not follow the pitch structure, failing on discovery and the initial hook. However, he successfully reacted to the customer's direct questions, captured the requirement, and committed to sending a detailed quote via WhatsApp, securing an interested lead.\"}", "error": null, "latency_ms": 38774, "input_tokens": 5920, "output_tokens": 1017, "created_at": "2026-09-25 11:20:13", "sentiment": "positive", "sentiment_score": 0.657, "sentiment_confidence": "high", "pos": 28, "neg": 5, "lex_hits": 31, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.645, "agent_talk_sec": 112.7, "customer_talk_sec": 61.9, "dead_air_sec": 167.4, "longest_monologue_sec": 19.7, "agent_wpm": 323.7, "interruptions": 0, "agent_turns": 37, "customer_turns": 38, "discovery_qs": 7, "words_agent": 608, "words_customer": 336, "monologue_heavy": 0, "turns": [ { "ucid": "21112178886020841", "idx": 0, "speaker": "agent", "start_s": 1.18, "end_s": 1.81, "text_en": "Hello", "text_native": "हेलो" }, { "ucid": "21112178886020841", "idx": 1, "speaker": "customer", "start_s": 2.8, "end_s": 3.23, "text_en": "Yes.", "text_native": "हांजी।" }, { "ucid": "21112178886020841", "idx": 2, "speaker": "agent", "start_s": 3.53, "end_s": 5.7, "text_en": "Sir, hello. I am Aditya Pandey calling from JSW One.", "text_native": "सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।" }, { "ucid": "21112178886020841", "idx": 3, "speaker": "customer", "start_s": 5.7, "end_s": 6.6, "text_en": "Yes, tell me.", "text_native": "हांजी बताइए।" }, { "ucid": "21112178886020841", "idx": 4, "speaker": "agent", "start_s": 6.9, "end_s": 7.6, "text_en": "Sir, how are you, sir?", "text_native": "सर, कैसे हैं सर?" }, { "ucid": "21112178886020841", "idx": 5, "speaker": "customer", "start_s": 7.6, "end_s": 8.39, "text_en": "Fine, all good.", "text_native": "ठीक सब बढ़िया।" }, { "ucid": "21112178886020841", "idx": 6, "speaker": "agent", "start_s": 8.6, "end_s": 12.41, "text_en": "Sir, actually, you were registered on our platform, I called regarding that. Did you have some requirement in four? This month's name.", "text_native": "सर actually में क्या है आप हमारे platform पर register थे, उसी के regarding call किया था। कुछ चार में requirement थी आपकी? ये month के नाम।" }, { "ucid": "21112178886020841", "idx": 7, "speaker": "customer", "start_s": 12.41, "end_s": 14.0, "text_en": "Right now, currently there is none.", "text_native": "अभी अभी currently कोई नहीं है।" }, { "ucid": "21112178886020841", "idx": 8, "speaker": "agent", "start_s": 14.51, "end_s": 15.4, "text_en": "Currently there is none?", "text_native": "Currently कोई नहीं क्या?" }, { "ucid": "21112178886020841", "idx": 9, "speaker": "customer", "start_s": 15.4, "end_s": 15.7, "text_en": "Hmm.", "text_native": "हम्म।" }, { "ucid": "21112178886020841", "idx": 10, "speaker": "agent", "start_s": 16.18, "end_s": 22.0, "text_en": "Okay, if there is anything, sir, if it's immediate, then please tell me. We will do it. Even if there is an order for two-three tons, for example, any CR, HR, we will get it done for you.", "text_native": "ठीक है, कुछ रहेगा ना सर अगर immediate में तो बताइएगा। हम कर देंगे। दो-तीन ton का भी अगर order रहा for example कोई भी CR, HR में भी तो हम करवा देंगे आपके लिए।" }, { "ucid": "21112178886020841", "idx": 11, "speaker": "customer", "start_s": 22.5, "end_s": 24.3, "text_en": "Tell me, what is the difference between CR and HR?", "text_native": "मेरे को बताओ CR और HR में क्या फर्क होता है?" }, { "ucid": "21112178886020841", "idx": 12, "speaker": "agent", "start_s": 25.2, "end_s": 44.9, "text_en": "Sir, in CR, see, HR is mostly, it's cold hot rolled. What happens is its surface is black. In cold roll, what happens is at recrystallization temperature, it is, like at room temperature, for recrystallization it is rolled again for a smaller thickness. For example, you won't find CR more than 3 mm, three-four mm easily. Mostly we take it in mm, 2 mm or 1 mm. Some big players, the automobile ones, they take 1 mm, from 0.8 to 0.5.", "text_native": "सर CR में देखिए HR तो ज्यादातर कैसा रहता है, cold hot roll रहती है। ये क्या रहता है इसका surface black रहता है। Cold roll में क्या है recrystallization temperature पे उसको मतलब जैसे room temperature होता है तो recrystallization के लिए उसको वापस roll किया जाता है कि वो smaller thickness में। जैसे CR आपको 3 mm, तीन-चार mm से ज्यादा मिलेगी नहीं जल्दी। ज्यादातर हम लोग mm, 2 mm या 1 mm में ही लेते हैं उसको। कुछ बड़े-बड़े लोग होते हैं automobile वाले वो 1 mm, 0.8 से लेके 0.5 तक ले लेते हैं।" }, { "ucid": "21112178886020841", "idx": 13, "speaker": "customer", "start_s": 44.9, "end_s": 45.1, "text_en": "Hmm.", "text_native": "हम्म।" }, { "ucid": "21112178886020841", "idx": 14, "speaker": "agent", "start_s": 45.1, "end_s": 49.3, "text_en": "What happens is, those are for panels. For the car, the car's body panels, to make those.", "text_native": "ये क्या होता है उसमें वो panels के लिए रहते हैं। वो car, car के जो body panels होते हैं उसमें बनाने के लिए।" }, { "ucid": "21112178886020841", "idx": 15, "speaker": "customer", "start_s": 49.3, "end_s": 49.7, "text_en": "Hmm hmm.", "text_native": "हम्म हम्म।" }, { "ucid": "21112178886020841", "idx": 16, "speaker": "agent", "start_s": 49.7, "end_s": 50.9, "text_en": "So this is the difference between the two.", "text_native": "तो ये फर्क होता है दोनों में।" }, { "ucid": "21112178886020841", "idx": 17, "speaker": "customer", "start_s": 50.9, "end_s": 52.7, "text_en": "No, so usually HR is what is used, which is the main one?", "text_native": "नहीं usually तो फिर HR ही चलता है जो mainly है?" }, { "ucid": "21112178886020841", "idx": 18, "speaker": "agent", "start_s": 52.7, "end_s": 59.9, "text_en": "Yes, see, the HR is E250 grade. It has more hardness. With CR, it has good elongation. So when you bend it and all, if there is a lot of bending work, then CR is more preferable for that.", "text_native": "हां, देखिए जो HR रहता है वो E250 grade रहता है। इसमें hardness ज्यादा रहती है। CR का कैसा रहता है कि इसमें elongation अच्छी रहती है। तो इसको जब bend वगैरह करते हैं ना जब, ज्यादा अगर bending work है तो उसके लिए CR ज्यादा preferable रहता है।" }, { "ucid": "21112178886020841", "idx": 19, "speaker": "customer", "start_s": 59.9, "end_s": 62.0, "text_en": "What is the tentative price difference between CR and HR?", "text_native": "CR और HR का क्या price difference रहता है tentative?" }, { "ucid": "21112178886020841", "idx": 20, "speaker": "agent", "start_s": 62.0, "end_s": 64.6, "text_en": "Sir, tentatively there is a nine rupee difference, as far as I know, in the market.", "text_native": "सर tentative तो नौ रुपए का difference रहता है मेरे को जहां तक पता है तो market में।" }, { "ucid": "21112178886020841", "idx": 21, "speaker": "customer", "start_s": 64.6, "end_s": 66.2, "text_en": "No, we use HR then.", "text_native": "नहीं, हमारा HR ही चलता है फिर।" }, { "ucid": "21112178886020841", "idx": 22, "speaker": "agent", "start_s": 66.2, "end_s": 70.8, "text_en": "Right. In HR, you must be taking E250 grade then. Because last time also you had ordered last year, no work was done. At that time you had given E250 grade in three, 3.2 mm I guess.", "text_native": "वही। HR में E250 grade लेते होंगे फिर आप। क्योंकि आपका last time भी मंगाया था आपने पिछले साल, कुछ work नहीं हुआ था। तभी आपने E250 grade में तीन, 3.2 mm में दिया था I guess।" }, { "ucid": "21112178886020841", "idx": 23, "speaker": "customer", "start_s": 70.8, "end_s": 72.0, "text_en": "Ours is 3.2 mm only.", "text_native": "3.2 mm ही है हमारा।" }, { "ucid": "21112178886020841", "idx": 24, "speaker": "agent", "start_s": 72.0, "end_s": 78.8, "text_en": "Right. If you have any requirement, please let me know. Even if you give a small requirement, I'm not saying give the full requirement. Even if you give a partial requirement, we can do that to start the business.", "text_native": "वही। अगर आपका कुछ requirement रहे तो बताइएगा। अगर थोड़ा सा भी requirement देंगे, मैं नहीं बोलता पूरा requirement दीजिए। अगर आप partial requirement भी देंगे तो भी हम कर सकते हैं वो starting business करने के लिए।" }, { "ucid": "21112178886020841", "idx": 25, "speaker": "customer", "start_s": 79.4, "end_s": 84.0, "text_en": "My next order will be placed, I will give you an order of four-five tons. But you have to arrange the vehicle. What freight will be charged, this and that, you have to work it all out.", "text_native": "मेरा अगला order बनेगा, मैं आपको चार-पांच ton का order देता हूं। But गाड़ी आपने करवा कर देनी है। क्या भाड़ा लगेगा, ये वो, सब work out करना।" }, { "ucid": "21112178886020841", "idx": 26, "speaker": "agent", "start_s": 84.0, "end_s": 89.0, "text_en": "All that, yes sir, look sir, before you make the payment, I will tell you in full detail what it is. I mean, as they say, I will send you a proper quotation which will have", "text_native": "वो सब, हां सर, देखिए सर, आप payment करेंगे उससे पहले मैं आपको पूरा detail में बता दूंगा कि क्या है। कि मतलब मतलब बोलते हैं ना quotation में पूरा अच्छे से भेजूंगा आपको जिसमें" }, { "ucid": "21112178886020841", "idx": 27, "speaker": "customer", "start_s": 89.0, "end_s": 96.0, "text_en": "Yes, I mean, when everything is worked out with me, only then we can finalize. Sometimes your rate is fine but there is some issue with the freight, then we just end up waiting.", "text_native": "हां मतलब मेरे मेरे से सब कुछ जब work out होएगा, हम तभी finalize कर पाएंगे। कभी कबार आपका rate तो ठीक है but भाड़े में थोड़ी गड़बड़ी आ रही है, then फिर हम बैठे के बैठे रह जाते हैं।" }, { "ucid": "21112178886020841", "idx": 28, "speaker": "agent", "start_s": 96.0, "end_s": 98.9, "text_en": "No no sir, so sir there is no such issue. You can, you can arrange your own vehicle too, for self-pickup.", "text_native": "नहीं नहीं सर, तो सर ऐसा कोई issue नहीं है। आप हमारे, आप अपना खुद का भी गाड़ी लगा सकते हैं, self pick up के लिए।" }, { "ucid": "21112178886020841", "idx": 29, "speaker": "customer", "start_s": 98.9, "end_s": 102.5, "text_en": "No, we don't have our own. We don't have our own. What we have is that our vendors, they handle the logistics.", "text_native": "नहीं हमारा खुद का नहीं है ना। हमारा खुद का नहीं है। हमारा क्या है कि जो हमारे vendor हैं वो logistic वही वही करते हैं।" }, { "ucid": "21112178886020841", "idx": 30, "speaker": "agent", "start_s": 102.5, "end_s": 106.0, "text_en": "Yes, so we can get it done through them as well. I meant that if you have a known transporter, they can also do it.", "text_native": "हां तो उसको भी करवा सकते हैं। मतलब मैं बोला था कि अगर आपका कोई जान-पहचान का transporter है, वो भी करवा सकता है।" }, { "ucid": "21112178886020841", "idx": 31, "speaker": "customer", "start_s": 106.0, "end_s": 106.2, "text_en": "No.", "text_native": "नहीं।" }, { "ucid": "21112178886020841", "idx": 32, "speaker": "agent", "start_s": 106.6, "end_s": 109.0, "text_en": "You just said from logistics, you said vendor.", "text_native": "अभी आपने बोला ना logistic से, vendor बोलते हैं।" }, { "ucid": "21112178886020841", "idx": 33, "speaker": "customer", "start_s": 109.0, "end_s": 109.5, "text_en": "The vendor", "text_native": "जो vendor" }, { "ucid": "21112178886020841", "idx": 34, "speaker": "agent", "start_s": 110.2, "end_s": 112.5, "text_en": "No, it's okay, we will work that out, sir, when you have a requirement.", "text_native": "नहीं ठीक है, वो हम सर work out कर लेंगे जब आपका requirement रहेगा।" }, { "ucid": "21112178886020841", "idx": 35, "speaker": "customer", "start_s": 112.5, "end_s": 113.0, "text_en": "I'll WhatsApp you my number.", "text_native": "मैं आपको WhatsApp कर देता हूं अपना नंबर।" }, { "ucid": "21112178886020841", "idx": 36, "speaker": "agent", "start_s": 113.0, "end_s": 114.0, "text_en": "Is this your WhatsApp number?", "text_native": "ये आपका WhatsApp नंबर है?" }, { "ucid": "21112178886020841", "idx": 37, "speaker": "customer", "start_s": 114.0, "end_s": 114.8, "text_en": "Yes, yes, it is.", "text_native": "हां हां बिलकुल है।" }, { "ucid": "21112178886020841", "idx": 38, "speaker": "agent", "start_s": 114.8, "end_s": 120.0, "text_en": "I'll WhatsApp you my number. And the second thing was, sir, you must be aware, the price of HR in the market is increasing every day.", "text_native": "मैं आपको WhatsApp कर देता हूं मेरा नंबर। और दूसरी बात क्या था सर अभी आपको पता ही होगा, market में HR के price हर दिन बढ़ते जा रहे हैं।" }, { "ucid": "21112178886020841", "idx": 39, "speaker": "customer", "start_s": 120.0, "end_s": 120.4, "text_en": "They are increasing.", "text_native": "बढ़ रहे हैं।" }, { "ucid": "21112178886020841", "idx": 40, "speaker": "agent", "start_s": 120.4, "end_s": 120.8, "text_en": "Now what is", "text_native": "अभी क्या है" }, { "ucid": "21112178886020841", "idx": 41, "speaker": "customer", "start_s": 120.8, "end_s": 122.4, "text_en": "What is the price of 3.2 right now, tell me the current one?", "text_native": "क्या price है अभी 3.2 का अभी current बताना?" }, { "ucid": "21112178886020841", "idx": 42, "speaker": "agent", "start_s": 122.4, "end_s": 127.0, "text_en": "Sir, uh, I am in Mumbai, sir, for example.", "text_native": "सर, अरे, मैं मुंबई में हूं सर, जैसे for example।" }, { "ucid": "21112178886020841", "idx": 43, "speaker": "customer", "start_s": 127.0, "end_s": 127.4, "text_en": "Okay.", "text_native": "अच्छा।" }, { "ucid": "21112178886020841", "idx": 44, "speaker": "agent", "start_s": 127.9, "end_s": 130.0, "text_en": "One minute, I'll check. Will you hold for a minute?", "text_native": "एक मिनट मैं check कर लेता हूं। मुझे एक मिनट hold रहेंगे?" }, { "ucid": "21112178886020841", "idx": 45, "speaker": "customer", "start_s": 130.0, "end_s": 130.3, "text_en": "Hmm.", "text_native": "हम्म।" }, { "ucid": "21112178886020841", "idx": 46, "speaker": "customer", "start_s": 131.6, "end_s": 133.4, "text_en": "If I get it ex-Ludhiana, it's better.", "text_native": "Ex-Ludhiana मिले तो better है।" }, { "ucid": "21112178886020841", "idx": 47, "speaker": "agent", "start_s": 141.0, "end_s": 144.5, "text_en": "So in Ghaziabad, it's currently going for around 61.", "text_native": "तो मेरा गाजियाबाद में अभी 61 का चल रहा है कुछ।" }, { "ucid": "21112178886020841", "idx": 48, "speaker": "customer", "start_s": 145.0, "end_s": 146.2, "text_en": "3.2 HR?", "text_native": "3.2 HR?" }, { "ucid": "21112178886020841", "idx": 49, "speaker": "agent", "start_s": 146.2, "end_s": 147.8, "text_en": "Yes, 61.1", "text_native": "हां, 61.1" }, { "ucid": "21112178886020841", "idx": 50, "speaker": "customer", "start_s": 147.8, "end_s": 148.1, "text_en": "Hmm hmm.", "text_native": "हम्म हम्म।" }, { "ucid": "21112178886020841", "idx": 51, "speaker": "agent", "start_s": 148.1, "end_s": 148.8, "text_en": "So what's happening is", "text_native": "तो क्या हो रहा है" }, { "ucid": "21112178886020841", "idx": 52, "speaker": "customer", "start_s": 148.8, "end_s": 150.0, "text_en": "From Ludhiana, will it be picked up from Ludhiana?", "text_native": "Ludhiana से, Ludhiana से उठ जाएगा?" }, { "ucid": "21112178886020841", "idx": 53, "speaker": "agent", "start_s": 150.5, "end_s": 155.0, "text_en": "I will get that done, sir. If, from wherever it is closer for you according to the distance, I will tell you the rate accordingly.", "text_native": "वो मैं वो करवा दूंगा सर। अगर जैसा जहां से मतलब close रहा ना आपके लिए distance के according, उसके according मैं आपको बता दूंगा rate।" }, { "ucid": "21112178886020841", "idx": 54, "speaker": "customer", "start_s": 155.5, "end_s": 157.0, "text_en": "Okay, you drop me a WhatsApp.", "text_native": "ठीक है, आप मेरे को WhatsApp drop करिए।" }, { "ucid": "21112178886020841", "idx": 55, "speaker": "agent", "start_s": 157.0, "end_s": 157.2, "text_en": "So", "text_native": "तो" }, { "ucid": "21112178886020841", "idx": 56, "speaker": "customer", "start_s": 157.2, "end_s": 158.8, "text_en": "What we'll do is, let's start once, we'll discuss on this.", "text_native": "हम क्या एक बार start करते हैं, इसपे discuss कर लेते हैं।" }, { "ucid": "21112178886020841", "idx": 57, "speaker": "agent", "start_s": 158.8, "end_s": 159.8, "text_en": "But I don't have an order right now.", "text_native": "But अभी मेरे पास order ही नहीं है ना।" }, { "ucid": "21112178886020841", "idx": 58, "speaker": "customer", "start_s": 159.8, "end_s": 161.5, "text_en": "I have just recently ordered, yes, 20 tons.", "text_native": "मैंने अभी recently मंगवाया है, हां, 20 ton।" }, { "ucid": "21112178886020841", "idx": 59, "speaker": "agent", "start_s": 161.5, "end_s": 161.8, "text_en": "No no, no problem.", "text_native": "नहीं नहीं, कोई बात नहीं।" }, { "ucid": "21112178886020841", "idx": 60, "speaker": "customer", "start_s": 161.8, "end_s": 166.8, "text_en": "So right now I have, yes, in 15-20 days my next order will be prepared. I am interested in ordering five tons from you. Let's see after checking the material and pricing etc.", "text_native": "तो अभी मेरे पास, हां, 15-20 दिन में हमारा मेरा next order prepare होगा। मैं पांच ton मंगवाने का आपके इच्छुक हूं। देखते हैं फिर material और pricing वगैरह देख के।" }, { "ucid": "21112178886020841", "idx": 61, "speaker": "agent", "start_s": 166.8, "end_s": 169.8, "text_en": "Absolutely sir. Look at the TC (Test Certificate) too, the material I will give you, you will get the TC as well. And this will be JSW's material only.", "text_native": "बिलकुल सर। TC भी देखिए, मैं जो आपको material दूंगा, TC भी आपको मिलेगी। और ये JSW का ही माल होगा।" }, { "ucid": "21112178886020841", "idx": 62, "speaker": "customer", "start_s": 169.8, "end_s": 171.2, "text_en": "Okay, you drop me a WhatsApp.", "text_native": "ठीक है, आप मेरे को WhatsApp drop कर लीजिए।" }, { "ucid": "21112178886020841", "idx": 63, "speaker": "agent", "start_s": 171.2, "end_s": 174.2, "text_en": "If there is any issue with V-Yala (visual), you can connect with us too. We", "text_native": "V-Yala का भी कोई issue आया तो आप हमें connect भी कर सकते हैं। हम" }, { "ucid": "21112178886020841", "idx": 64, "speaker": "customer", "start_s": 174.2, "end_s": 178.8, "text_en": "You drop me a WhatsApp and also send me today's price, today's price for 3.2 HR.", "text_native": "आप मेरे को एक WhatsApp drop करिए और मेरे को price भी आज का, आज का price भी डालिए 3.2 HR में।" }, { "ucid": "21112178886020841", "idx": 65, "speaker": "agent", "start_s": 178.8, "end_s": 179.0, "text_en": "And", "text_native": "और" }, { "ucid": "21112178886020841", "idx": 66, "speaker": "customer", "start_s": 179.0, "end_s": 180.8, "text_en": "weight, you have to give me its weight too.", "text_native": "weight, weight भी देना है मेरे को इसका।" }, { "ucid": "21112178886020841", "idx": 67, "speaker": "agent", "start_s": 180.8, "end_s": 181.8, "text_en": "What was the name? Freight?", "text_native": "क्या नाम था? Freight?" }, { "ucid": "21112178886020841", "idx": 68, "speaker": "customer", "start_s": 181.8, "end_s": 183.8, "text_en": "Weight, weight, what will be the weight in eight by four?", "text_native": "Weight, weight, weight कितना रहेगा आठ चार में?" }, { "ucid": "21112178886020841", "idx": 69, "speaker": "agent", "start_s": 183.8, "end_s": 185.8, "text_en": "In eight by four, I'll check, sir. What happens is that", "text_native": "आठ चार में, मैं check कर लेता हूं सर। क्या होता है ना वो" }, { "ucid": "21112178886020841", "idx": 70, "speaker": "customer", "start_s": 185.8, "end_s": 187.8, "text_en": "Or what will be the weight per square feet?", "text_native": "या per square feet में क्या weight रहेगा?" }, { "ucid": "21112178886020841", "idx": 71, "speaker": "agent", "start_s": 187.8, "end_s": 188.8, "text_en": "I will check that, sir. That what", "text_native": "वो मैं check कर लूंगा सर। वो क्या" }, { "ucid": "21112178886020841", "idx": 72, "speaker": "customer", "start_s": 188.8, "end_s": 191.2, "text_en": "You, you calculate and WhatsApp everything to me, even if you do it in the evening.", "text_native": "आपने मेरे को, आप calculate करके मेरे को सारा WhatsApp कर देना, चाहे शाम को कर देना।" }, { "ucid": "21112178886020841", "idx": 73, "speaker": "agent", "start_s": 191.6, "end_s": 192.6, "text_en": "Okay, that will work, sir.", "text_native": "ठीक है, चलेगा सर।" }, { "ucid": "21112178886020841", "idx": 74, "speaker": "customer", "start_s": 192.6, "end_s": 193.0, "text_en": "Okay.", "text_native": "ठीक है।" } ], "steps": [ { "ucid": "21112178886020841", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Sir, hello. I am Aditya Pandey calling from JSW One.", "comment": "The agent identified himself and the company but did not use the customer's name or ask for permission to speak." }, { "ucid": "21112178886020841", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Sir actually में क्या है आप हमारे platform पर register थे, उसी के regarding call किया था। कुछ चार में requirement थी आपकी?", "comment": "The agent did not lead with a supply or price hook, instead referencing a past platform registration." }, { "ucid": "21112178886020841", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The agent asked zero discovery questions; the entire conversation was driven by the customer's inquiries and volunteered information." }, { "ucid": "21112178886020841", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "TC भी देखिए, मैं जो आपको material दूंगा, TC भी आपको मिलेगी। और ये JSW का ही माल होगा।", "comment": "The agent only pitched one USP (Test Certificate/quality) and missed the opportunity to pitch the most relevant one (all-inclusive pricing) to address the customer's freight concern." }, { "ucid": "21112178886020841", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "I am interested in ordering five tons from you. Let's see after checking the material and pricing etc.", "comment": "Although the customer volunteered the information, the agent successfully captured the future requirement details (5 tons, 3.2mm HR, for Ludhiana in 15-20 days)." }, { "ucid": "21112178886020841", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "आप calculate करके मेरे को सारा WhatsApp कर देना, चाहे शाम को कर देना। ... Okay, that will work, sir.", "comment": "The agent and customer agreed on a clear next step: the agent will send a quote with all details via WhatsApp by the evening." } ], "objections": [ { "ucid": "21112178886020841", "obj_type": "incumbent_supplier", "state": "handled", "evidence": "मैंने अभी recently मंगवाया है, हां, 20 ton।", "response": "अगर आप partial requirement भी देंगे तो भी हम कर सकते हैं वो starting business करने के लिए।" }, { "ucid": "21112178886020841", "obj_type": "send_price_will_think", "state": "handled", "evidence": "आप मेरे को एक WhatsApp drop करिए और मेरे को price भी आज का, आज का price भी डालिए 3.2 HR में।", "response": "Okay, that will work, sir." } ], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)" ], "objection_phrases_list": [] }