{
  "ucid": "21112178885922051",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 14:50:20",
  "end_time": "2026-09-08 14:51:17",
  "duration_sec": 57,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Call_back_later",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA4590453394e3d8537de180405811fd2e.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 619,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178885922051__DIA4590453394e3d8537de180405811fd2e.mp3",
  "audio_bytes": 44712,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 14.904,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello?\n[6s] AGENT: Hello.\n[7s] CUSTOMER: Hello, tell me?   (Hello, sollunga?)\n[8s] AGENT: Uh, hello, am I audible?\n[10s] CUSTOMER: Hello?\n[11s] AGENT: Hello.\n[11s] CUSTOMER: Yes sir, tell me.   (Haan sir, sollunga.)",
  "language": "Tamil",
  "languages": "[\"Tamil\", \"English\", \"Hindi\"]",
  "turn_count": 7,
  "connected": 1,
  "audio_notes": "clear",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "7 turns, clean transcript (0% inaudible)",
  "band_language": "Tamil",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "The call failed at the very first step. Always start with a full introduction: your name, the company name (JSW One), and then ask for permission to speak.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The call consisted of repeated greetings and the agent checking for audibility. The connection appeared to be poor, and the call ended before any business discussion could take place. No information was exchanged.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent only said 'hello' and checked for audibility, but did not introduce themself, the company, or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could deliver the hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were attempted as the call ended after the initial greeting.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could attempt to qualify a requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call disconnected before any next steps could be established.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"The call failed at the very first step. Always start with a full introduction: your name, the company name (JSW One), and then ask for permission to speak.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The call consisted of repeated greetings and the agent checking for audibility. The connection appeared to be poor, and the call ended before any business discussion could take place. No information was exchanged.\"}",
  "error": null,
  "latency_ms": 33224,
  "input_tokens": 2638,
  "output_tokens": 635,
  "created_at": "2026-09-25 11:20:28",
  "sentiment": "neutral",
  "sentiment_score": 0.07,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.472,
  "agent_talk_sec": 2.5,
  "customer_talk_sec": 2.8,
  "dead_air_sec": 51.7,
  "longest_monologue_sec": 1.8,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 3,
  "customer_turns": 4,
  "discovery_qs": 1,
  "words_agent": 7,
  "words_customer": 9,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178885922051",
      "idx": 0,
      "speaker": "customer",
      "start_s": 4.57,
      "end_s": 5.2,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178885922051",
      "idx": 1,
      "speaker": "agent",
      "start_s": 5.81,
      "end_s": 6.24,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178885922051",
      "idx": 2,
      "speaker": "customer",
      "start_s": 6.56,
      "end_s": 7.29,
      "text_en": "Hello, tell me?",
      "text_native": "Hello, sollunga?"
    },
    {
      "ucid": "21112178885922051",
      "idx": 3,
      "speaker": "agent",
      "start_s": 8.0,
      "end_s": 9.8,
      "text_en": "Uh, hello, am I audible?",
      "text_native": "Uh, hello, am I audible?"
    },
    {
      "ucid": "21112178885922051",
      "idx": 4,
      "speaker": "customer",
      "start_s": 10.01,
      "end_s": 10.41,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178885922051",
      "idx": 5,
      "speaker": "agent",
      "start_s": 10.51,
      "end_s": 10.81,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178885922051",
      "idx": 6,
      "speaker": "customer",
      "start_s": 11.2,
      "end_s": 12.2,
      "text_en": "Yes sir, tell me.",
      "text_native": "Haan sir, sollunga."
    }
  ],
  "steps": [
    {
      "ucid": "21112178885922051",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent only said 'hello' and checked for audibility, but did not introduce themself, the company, or ask for permission to speak."
    },
    {
      "ucid": "21112178885922051",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could deliver the hook."
    },
    {
      "ucid": "21112178885922051",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were attempted as the call ended after the initial greeting."
    },
    {
      "ucid": "21112178885922051",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched."
    },
    {
      "ucid": "21112178885922051",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could attempt to qualify a requirement."
    },
    {
      "ucid": "21112178885922051",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call disconnected before any next steps could be established."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}