{
  "ucid": "21112178885332641",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 13:12:06",
  "end_time": "2026-09-08 13:17:43",
  "duration_sec": 337,
  "campaign": "MSME_IS_India_ProductOpps_Reg_Acc",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAc9b8567e88d3d7354e74939cb9ce8e6f.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 639,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178885332641__DIAc9b8567e88d3d7354e74939cb9ce8e6f.mp3",
  "audio_bytes": 939816,
  "audio_status": "ok",
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  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 313.272,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello   (हॅलो)\n[6s] AGENT: Hello   (हॅलो)\n[7s] AGENT: Yes, am I speaking with GR Industry, sir?   (हां जी, जी आर इंडस्ट्री से बात कर रहे हैं सर?)\n[9s] CUSTOMER: Yes.   (हां जी।)\n[10s] AGENT: This is Abdul speaking, sir, from JSW.   (अब्दुल बात कर रहा हूं सर, जेएसडब्ल्यू से।)\n[12s] CUSTOMER: Yes, sir.   (हां जी सर।)\n[13s] AGENT: Sir, you had just placed an inquiry on the JSW platform for PPGL. So I called you for that. What do you do, sir? Do you do trading, or some manufacturing, sir?   (आपने सर जेएसडब्ल्यू के प्लेटफार्म कुछ अभी इंक्वायरी डाला था पीपीजीएल का। सो उसके लिए फोन किया था मैं आपको। क्या करते हैं सर? ट्रेडिंग करते हैं, कुछ मैन्युफैक्चरिंग करते हैं सर आप?)\n[19s] CUSTOMER: It's just trading, sir. Actually, we needed sheets for shed roofing.   (ट्रेडिंग ही है सर। एक्चुअली हमें ना शेड रूफिंग के लिए शीट्स चाहिए थी।)\n[22s] AGENT: Okay, okay, okay, okay.   (अच्छा अच्छा अच्छा अच्छा।)\n[23s] CUSTOMER: So I was looking for information for that, and when I looked at the JSW website, there was an option for online purchase.   (तो उसके लिए इंफॉर्मेशन देख रहा था तो मैंने जेएसडब्ल्यू की वेबसाइट में देखा तो वहां पर ऑप्शन आ रहा था ऑनलाइन परचेस का।)\n[28s] AGENT: Okay.   (ठीक है।)\n[28s] CUSTOMER: Buy online. So I went to the link through that. I just needed a little information. Are shed roofing sheets available from you here?   (बाय ऑनलाइन। तो उसके थ्रू लिंक पे मैं गया था। बस थोड़ी सी इंफॉर्मेशन चाहिए थी। शेड रूफिंग शीट मिलता है आपके यहां से इधर?)\n[33s] AGENT: Yes, you will get it.   (हां मिल जाएगी ना आपको।)\n[35s] AGENT: Your company is registered here. You have placed an inquiry here once or twice before as well.   (आपका यहां कंपनी तो रजिस्टर्ड है। आप एक दो बार पहले भी यहां इंक्वायरी आप डाले हैं।)\n[38s] CUSTOMER: That I had placed for business, sir.   (वो तो सर बिजनेस के लिए डाला था।)\n[40s] AGENT: Yes, that's what I mean, you are talking as if you were looking and saw JSW for the first time. You have already placed it here, you had made an inquiry here once or twice before in JSW.   (हां वही तो मतलब आप ऐसा बात कर रहे हैं जैसे आप देख रहे थे तो फर्स्ट टाइम जेएसडब्ल्यू दिख गया। यहां पे तो आपका डाला हुआ ऑलरेडी, एक दो बार इंक्वायरी आप यहां पे किए थे पहले जेएसडब्ल्यू में।)\n[45s] CUSTOMER: No, I didn't have the exact idea that it's available from here, sir.   (नहीं, वो एक्जेक्टली ये आईडिया नहीं था ना यहां से मिलती है सर।)\n[47s] AGENT: Okay, okay.   (अच्छा अच्छा।)\n[48s] CUSTOMER: Yes.   (हां जी।)\n[49s] AGENT: So which PPGL do you want from JSW now? Do you want Coloron Plus, Pragati, or Indradhanush? Which one would work for you?   (तो अभी जेएसडब्ल्यू में कौन सा आपको पीपीजीएल चाहिए? कलरऑन प्लस चाहिए, प्रगति चाहिए, इंद्रधनुष चाहिए? कौन सा लेने से चलेगा आपको?)\n[53s] CUSTOMER: Coloron Plus.   (कलरऑन प्लस।)\n[54s] AGENT: Coloron Plus. You need five tons of sheets?   (कलरऑन प्लस। पांच टन चाहिए आपको शीट?)\n[56s] CUSTOMER: Sir, actually we needed sheets.   (सर एक्चुअली तो हमें शीट्स चाहिए थी।)\n[58s] AGENT: We will give you the sheets. We will give the sheets. We will give the sheets.   (शीट दे देंगे ना आपको। शीट दे देंगे। शीट दे देंगे।)\n[60s] CUSTOMER: Okay.   (ओके।)\n[61s] AGENT: Hmm.   (हम्म।)\n[62s] CUSTOMER: So sir, will you tell me a little detail about it? What is its mm thickness and what is its GSM and   (तो सर थोड़ी सी डिटेल बताएंगे क्या रहता उसका? कितने एमएम थिकनेस रहती है और इसका जीएसएम क्या रहता और)\n[66s] AGENT: One fifty, it's AZ 150 in PPGL. It's AZ 150, okay?   (वन फिफ्टी एजेड वन फिफ्टी होता है पीपीजीएल में। एजेड वन फिफ्टी होता है, ठीक है?)\n[69s] CUSTOMER: How, sir?   (कैसे सर?)\n[69s] AGENT: It's AZ 150.   (एजेड वन फिफ्टी होता है।)\n[71s] CUSTOMER: 150?   (वन फिफ्टी?)\n[71s] AGENT: Yes. And the width is 1220 and you will get whatever length you want.   (हां। एंड विड्थ आपका आता है बारह सौ बीस और लेंथ आपको जितना चाहिए मिल जाएगा।)\n[75s] CUSTOMER: Length is okay.   (लेंथ तो ओके।)\n[76s] AGENT: Yes.   (हां।)\n[77s] CUSTOMER: And what is its price, sir?   (और प्राइस क्या रहता है सर इसका?)\n[79s] AGENT: The rate will be 102, 103.   (एक सौ दो, एक सौ तीन के रेट जाएगा।)\n[80s] CUSTOMER: Yes?   (हां जी?)\n[81s] AGENT: 102, 103 per metric ton.   (एक सौ दो, एक सौ तीन पर मेट्रिक टन।)\n[83s] CUSTOMER: 102, hmm, 103.   (एक सौ दो हम्म, एक सौ तीन।)\n[85s] CUSTOMER: This will be per kg?   (ये पर केजी रहेगा?)\n[87s] AGENT: Yes, per ton, that is, per ton, per kg, per ton.   (हां, पर टन वही, पर टन, पर केजी, पर टन।)\n[89s] AGENT: This one is a bit expensive. The Coloron Plus that comes, it's the most expensive. Among Pragati, Indradhanush, its lifetime is also a bit better. This is a branded material.   (ये थोड़ा महंगा आता है। जो कलरऑन प्लस आता है ना, सबसे महंगा आता है। प्रगति, इंद्रधनुष में सबसे, इसका लाइफ टाइम भी थोड़ा अच्छा रहता है। ये ब्रांडेड मटेरियल है।)\n[94s] AGENT: This will easily last you 25-30 years.   (ये आपका पच्चीस तीस साल आराम से चल जाएगा।)\n[97s] CUSTOMER: No, the rate you mentioned, 102 and 103, will it be 103 rupees per kg or   (नहीं, आपने जो रेट बताया एक सौ दो और एक सौ तीन, एक सौ तीन रुपए पर केजी रहेगा या फिर)\n[101s] AGENT: 103 rupees per kg. I have given you an approximate rate. I will get today's rate and give it to you, what rate is going on there in NCR. I am based in Mumbai. This is the Mumbai rate.   (एक सौ तीन रुपए पर केजी। मैं आपको अप्प्रोक्स रेट दिया हूं। आज का रेट लेके मैं दे दूंगा क्या रेट चल रहा है वहां पे एनसीआर में। मैं मुंबई बैठता हूं। ये मुंबई के रेट है।)\n[106s] CUSTOMER: This is the Mumbai rate.   (ये मुंबई के रेट हैं।)\n[107s] AGENT: Yes.   (हां।)\n[108s] CUSTOMER: Okay.   (ओके।)\n[109s] AGENT: And which color do you want? Graphite?   (और कौन सा कलर चाहिए? ग्रेफाइट?)\n[110s] CUSTOMER: Graphite.   (ग्रेफाइट।)\n[111s] AGENT: Length, what will be the length? How many meters?   (लेंथ, लेंथ क्या रहेगा? कितना मीटर?)\n[113s] CUSTOMER: For length, sir, we need one of 20 feet and 13.   (लेंथ तो सर एक हमको चाहिए अपना ट्वेंटी फीट और थर्टीन।)\n[115s] AGENT: How much is that in mm?   (ये कितने एमएम में कितना हुआ?)\n[116s] CUSTOMER: 13 is available.   (थर्टीन आता है।)\n[118s] AGENT: Okay.   (अच्छा जी।)\n[119s] CUSTOMER: So that's what I wanted to ask.   (तो वही पूछना था।)\n[119s] AGENT: You don't know in mm?   (एमएम में नहीं पता आपको?)\n[121s] CUSTOMER: Sir, in mm there are different, different ones, 0.3 is available, 0.4 is available, 0.45 is available.   (सर एमएम में अलग-अलग, अलग-अलग जीरो पॉइंट थ्री आता है, जीरो पॉइंट फोर आता है, जीरो पॉइंट फोर फाइव आता है।)\n[124s] AGENT: How many feet do you need? My system takes it in mm. My system, the Salesforce software, it takes it in mm. How many feet is yours? Did you say 12 feet?   (कितना फीट चाहिए? मेरा सिस्टम में एमएम में लेता है। मेरा जो सिस्टम है, सेल्सफोर्स सॉफ्टवेयर है, उसमें एमएम में लेता है। आपका कितना फीट है? बारह फीट बोले आप?)\n[128s] CUSTOMER: 20 feet.   (ट्वेंटी फीट।)\n[129s] AGENT: 20 feet. That would be 6 meters for you, 6 meters.   (ट्वेंटी फीट। वही आपको छे मीटर हो गया, छे मीटर।)\n[131s] CUSTOMER: Yes. And consider it 0.4 mm.   (हां जी। और जीरो पॉइंट फोर एमएम लगा लो आप।)\n[133s] AGENT: 0.4 mm, okay. I have made it 6 meters.   (जीरो पॉइंट फोर एमएम, ठीक है। छे मीटर मैं कर दिया हूं।)\n[136s] AGENT: Okay? I am making the width 1220, okay? 1200. 1220.   (ठीक है? बारह सौ बीस कर दे रहा हूं विड्थ, चौड़ाई, ठीक है? बारह सौ। बारह सौ बीस।)\n[139s] AGENT: By when do you have to purchase?   (कब तक परचेस करना है आपको?)\n[141s] CUSTOMER: Yes?   (हां जी?)\n[141s] AGENT: By when do you have to purchase, by when do you have to order? The rate is increasing a lot in the market right now, the rate of zinc is going up. If you purchase soon, you will get a benefit.   (कब तक परचेस करना है, कब तक ऑर्डर करना है? अभी रेट बहुत इंक्रीज कर रहा है मार्केट में, जिंक का रेट बढ़ रहा है अभी। जल्दी परचेस कर लेंगे तो आपको बेनिफिट मिलेगा।)\n[146s] CUSTOMER: Tell me what benefit I will get.   (बता दो क्या बेनिफिट मिलेगा।)\n[147s] AGENT: You will get a lower rate. It's going to increase by 2 rupees this month.   (रेट कम मिलेगा ना। अभी दो रुपए बढ़ने वाला है इस मंथ में।)\n[150s] CUSTOMER: Okay.   (ओके।)\n[150s] AGENT: Because of that, we close all orders as soon as possible, within one or two days.   (उस चीज से इसलिए जो हम लोग जितना भी ऑर्डर जल्दी है, एक दो दिन के अंदर क्लोज कर देते हैं।)\n[153s] AGENT: The market is increasing a lot. There is no time to think and consider too much right now, sir.   (मार्केट बहुत इंक्रीज कर रही है। ज्यादा सोचने समझने का अभी टाइम ही नहीं है सर।)\n[156s] CUSTOMER: Understood?   (समझे?)\n[157s] AGENT: Hmm. Should I send the bank details? Bank details?   (हम्म। बैंक डिटेल मैं कर दूं? बैंक डिटेल?)\n[159s] CUSTOMER: Yes?   (हां जी?)\n[160s] AGENT: Should I send the company's bank details on mail?   (बैंक डिटेल भेज दूं कंपनी का मेल पे?)\n[161s] CUSTOMER: Sir, let me talk to my partner once, then   (सर मुझे एक बार अपने पार्टनर से बात करने दो, फिर)\n[163s] AGENT: What do you look after, purchase? Are you the owner?   (आप क्या परचेस देखते हैं क्या? आप ओनर हैं?)\n[165s] CUSTOMER: Yes, yes.   (हां जी, हां जी।)\n[166s] AGENT: Are you the owner?   (ओनर आप हैं?)\n[166s] CUSTOMER: Yes, brother, it's a partnership.   (हां जी, ब्रदर, पार्टनरशिप पे है।)\n[168s] AGENT: Oh, you have to talk to your brother?   (अच्छा भाई से बात करना है आपको?)\n[170s] CUSTOMER: Yes.   (हां।)\n[170s] AGENT: Talk to him and let me know. I will send you the quotation, okay?   (बात करके मुझे बताइए। मैं आपको कोटेशन भेज दूंगा, ठीक है?)\n[172s] CUSTOMER: I needed information, that's why I placed the inquiry.   (इंफॉर्मेशन चाहिए थी उसके लिए मैंने इंक्वायरी डाला था।)\n[174s] AGENT: You don't need the material right now?   (मटेरियल नहीं चाहिए आपको अभी?)\n[175s] CUSTOMER: Yes?   (हां जी?)\n[176s] AGENT: You only needed it for information right now? That's what I'm asking. Or do you need the material as well?   (अभी आपको इंफॉर्मेशन के लिए खाली चाहिए था? मैं वो पूछ रहा हूं। या मटेरियल भी चाहिए आपको?)\n[178s] CUSTOMER: Right now, yes, I'll talk, sir. I'll talk to my brother and then tell you.   (अभी है, बात, बात करता हूं सर। भाई से बात करता हूं फिर बताता हूं।)\n[181s] AGENT: Okay, tell me, tell me. Okay sir, okay.   (ठीक है बताइए, बताइए। ठीक है सर, ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 90,
  "connected": 1,
  "audio_notes": "clear: The customer's side has some minor background noise, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "90 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 6.5,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\"]",
  "pitch_coaching_note": "When a customer needs to talk to a partner, set a specific follow-up time instead of leaving it open-ended. This maintains control of the sales process.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": 5.0,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 2,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a trader, inquired about 5 MT of PPGL Coloron Plus sheets for a shed roofing project. The agent confirmed the requirement, provided an approximate price, and committed to sending a final quote for the NCR region. The customer deferred the decision, stating a need to consult with their business partner. The call ended with the agent agreeing to send the quotation.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"आपने सर जेएसडब्ल्यू के प्लेटफार्म कुछ अभी इंक्वायरी डाला था पीपीजीएल का। सो उसके लिए फोन किया था मैं आपको।\", \"comment\": \"The agent correctly opened the call by referencing the customer's recent inquiry on the JSW platform.\"}, {\"step_id\": \"CL2\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"कलरऑन प्लस। पांच टन चाहिए आपको शीट?... जीरो पॉइंट फोर एमएम, ठीक है... बारह सौ बीस कर दे रहा हूं विड्थ... कब तक परचेस करना है आपको?\", \"comment\": \"Agent confirmed product/grade, quantity, thickness/width, and timeline, but did not explicitly revalidate the delivery location (NCR).\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"क्या करते हैं सर? ट्रेडिंग करते हैं, कुछ मैन्युफैक्चरिंग करते हैं सर आप?\", \"comment\": \"Agent only asked about the customer's business type (manufacturing/trading) but failed to ask about monthly volume, current brands, or payment terms.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"आज का रेट लेके मैं दे दूंगा क्या रेट चल रहा है वहां पे एनसीआर में।\", \"comment\": \"Agent provided an approximate price and committed to providing a final, specific delivered price for the customer's location.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"तो अभी जेएसडब्ल्यू में कौन सा आपको पीपीजीएल चाहिए? कलरऑन प्लस चाहिए, प्रगति चाहिए, इंद्रधनुष चाहिए?\", \"comment\": \"The agent correctly focused the conversation on the PPGL product the customer inquired about, without pitching irrelevant items from the portfolio.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"When a customer needs to talk to a partner, set a specific follow-up time instead of leaving it open-ended. This maintains control of the sales process.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": 5, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"check_with_manager\", \"state\": \"mishandled\", \"evidence\": \"सर मुझे एक बार अपने पार्टनर से बात करने दो, फिर\", \"response\": \"बात करके मुझे बताइए। मैं आपको कोटेशन भेज दूंगा, ठीक है?\"}], \"call_summary\": \"The customer, a trader, inquired about 5 MT of PPGL Coloron Plus sheets for a shed roofing project. The agent confirmed the requirement, provided an approximate price, and committed to sending a final quote for the NCR region. The customer deferred the decision, stating a need to consult with their business partner. The call ended with the agent agreeing to send the quotation.\"}",
  "error": null,
  "latency_ms": 34045,
  "input_tokens": 6047,
  "output_tokens": 871,
  "created_at": "2026-09-25 11:21:21",
  "sentiment": "neutral",
  "sentiment_score": 0.12,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 0,
  "lex_hits": 6,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.617,
  "agent_talk_sec": 89.5,
  "customer_talk_sec": 55.6,
  "dead_air_sec": 191.9,
  "longest_monologue_sec": 8.4,
  "agent_wpm": 382.1,
  "interruptions": 0,
  "agent_turns": 48,
  "customer_turns": 42,
  "discovery_qs": 32,
  "words_agent": 570,
  "words_customer": 260,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178885332641",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.18,
      "end_s": 5.6,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178885332641",
      "idx": 1,
      "speaker": "agent",
      "start_s": 6.1,
      "end_s": 6.51,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178885332641",
      "idx": 2,
      "speaker": "agent",
      "start_s": 7.18,
      "end_s": 8.98,
      "text_en": "Yes, am I speaking with GR Industry, sir?",
      "text_native": "हां जी, जी आर इंडस्ट्री से बात कर रहे हैं सर?"
    },
    {
      "ucid": "21112178885332641",
      "idx": 3,
      "speaker": "customer",
      "start_s": 9.3,
      "end_s": 9.66,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 4,
      "speaker": "agent",
      "start_s": 9.9,
      "end_s": 11.4,
      "text_en": "This is Abdul speaking, sir, from JSW.",
      "text_native": "अब्दुल बात कर रहा हूं सर, जेएसडब्ल्यू से।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 5,
      "speaker": "customer",
      "start_s": 11.88,
      "end_s": 12.3,
      "text_en": "Yes, sir.",
      "text_native": "हां जी सर।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 6,
      "speaker": "agent",
      "start_s": 12.68,
      "end_s": 18.8,
      "text_en": "Sir, you had just placed an inquiry on the JSW platform for PPGL. So I called you for that. What do you do, sir? Do you do trading, or some manufacturing, sir?",
      "text_native": "आपने सर जेएसडब्ल्यू के प्लेटफार्म कुछ अभी इंक्वायरी डाला था पीपीजीएल का। सो उसके लिए फोन किया था मैं आपको। क्या करते हैं सर? ट्रेडिंग करते हैं, कुछ मैन्युफैक्चरिंग करते हैं सर आप?"
    },
    {
      "ucid": "21112178885332641",
      "idx": 7,
      "speaker": "customer",
      "start_s": 19.1,
      "end_s": 22.0,
      "text_en": "It's just trading, sir. Actually, we needed sheets for shed roofing.",
      "text_native": "ट्रेडिंग ही है सर। एक्चुअली हमें ना शेड रूफिंग के लिए शीट्स चाहिए थी।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 8,
      "speaker": "agent",
      "start_s": 22.2,
      "end_s": 23.3,
      "text_en": "Okay, okay, okay, okay.",
      "text_native": "अच्छा अच्छा अच्छा अच्छा।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 9,
      "speaker": "customer",
      "start_s": 23.3,
      "end_s": 27.6,
      "text_en": "So I was looking for information for that, and when I looked at the JSW website, there was an option for online purchase.",
      "text_native": "तो उसके लिए इंफॉर्मेशन देख रहा था तो मैंने जेएसडब्ल्यू की वेबसाइट में देखा तो वहां पर ऑप्शन आ रहा था ऑनलाइन परचेस का।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 10,
      "speaker": "agent",
      "start_s": 27.6,
      "end_s": 28.0,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 11,
      "speaker": "customer",
      "start_s": 28.0,
      "end_s": 32.8,
      "text_en": "Buy online. So I went to the link through that. I just needed a little information. Are shed roofing sheets available from you here?",
      "text_native": "बाय ऑनलाइन। तो उसके थ्रू लिंक पे मैं गया था। बस थोड़ी सी इंफॉर्मेशन चाहिए थी। शेड रूफिंग शीट मिलता है आपके यहां से इधर?"
    },
    {
      "ucid": "21112178885332641",
      "idx": 12,
      "speaker": "agent",
      "start_s": 33.1,
      "end_s": 34.4,
      "text_en": "Yes, you will get it.",
      "text_native": "हां मिल जाएगी ना आपको।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 13,
      "speaker": "agent",
      "start_s": 34.9,
      "end_s": 37.4,
      "text_en": "Your company is registered here. You have placed an inquiry here once or twice before as well.",
      "text_native": "आपका यहां कंपनी तो रजिस्टर्ड है। आप एक दो बार पहले भी यहां इंक्वायरी आप डाले हैं।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 14,
      "speaker": "customer",
      "start_s": 37.9,
      "end_s": 39.6,
      "text_en": "That I had placed for business, sir.",
      "text_native": "वो तो सर बिजनेस के लिए डाला था।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 15,
      "speaker": "agent",
      "start_s": 39.8,
      "end_s": 44.8,
      "text_en": "Yes, that's what I mean, you are talking as if you were looking and saw JSW for the first time. You have already placed it here, you had made an inquiry here once or twice before in JSW.",
      "text_native": "हां वही तो मतलब आप ऐसा बात कर रहे हैं जैसे आप देख रहे थे तो फर्स्ट टाइम जेएसडब्ल्यू दिख गया। यहां पे तो आपका डाला हुआ ऑलरेडी, एक दो बार इंक्वायरी आप यहां पे किए थे पहले जेएसडब्ल्यू में।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 16,
      "speaker": "customer",
      "start_s": 44.8,
      "end_s": 47.0,
      "text_en": "No, I didn't have the exact idea that it's available from here, sir.",
      "text_native": "नहीं, वो एक्जेक्टली ये आईडिया नहीं था ना यहां से मिलती है सर।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 17,
      "speaker": "agent",
      "start_s": 47.2,
      "end_s": 47.8,
      "text_en": "Okay, okay.",
      "text_native": "अच्छा अच्छा।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 18,
      "speaker": "customer",
      "start_s": 48.2,
      "end_s": 48.6,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 19,
      "speaker": "agent",
      "start_s": 49.2,
      "end_s": 52.6,
      "text_en": "So which PPGL do you want from JSW now? Do you want Coloron Plus, Pragati, or Indradhanush? Which one would work for you?",
      "text_native": "तो अभी जेएसडब्ल्यू में कौन सा आपको पीपीजीएल चाहिए? कलरऑन प्लस चाहिए, प्रगति चाहिए, इंद्रधनुष चाहिए? कौन सा लेने से चलेगा आपको?"
    },
    {
      "ucid": "21112178885332641",
      "idx": 20,
      "speaker": "customer",
      "start_s": 52.6,
      "end_s": 53.6,
      "text_en": "Coloron Plus.",
      "text_native": "कलरऑन प्लस।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 21,
      "speaker": "agent",
      "start_s": 53.8,
      "end_s": 55.6,
      "text_en": "Coloron Plus. You need five tons of sheets?",
      "text_native": "कलरऑन प्लस। पांच टन चाहिए आपको शीट?"
    },
    {
      "ucid": "21112178885332641",
      "idx": 22,
      "speaker": "customer",
      "start_s": 56.0,
      "end_s": 57.4,
      "text_en": "Sir, actually we needed sheets.",
      "text_native": "सर एक्चुअली तो हमें शीट्स चाहिए थी।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 23,
      "speaker": "agent",
      "start_s": 57.8,
      "end_s": 59.8,
      "text_en": "We will give you the sheets. We will give the sheets. We will give the sheets.",
      "text_native": "शीट दे देंगे ना आपको। शीट दे देंगे। शीट दे देंगे।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 24,
      "speaker": "customer",
      "start_s": 60.2,
      "end_s": 60.6,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 25,
      "speaker": "agent",
      "start_s": 61.4,
      "end_s": 61.6,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 26,
      "speaker": "customer",
      "start_s": 61.8,
      "end_s": 65.4,
      "text_en": "So sir, will you tell me a little detail about it? What is its mm thickness and what is its GSM and",
      "text_native": "तो सर थोड़ी सी डिटेल बताएंगे क्या रहता उसका? कितने एमएम थिकनेस रहती है और इसका जीएसएम क्या रहता और"
    },
    {
      "ucid": "21112178885332641",
      "idx": 27,
      "speaker": "agent",
      "start_s": 65.8,
      "end_s": 68.2,
      "text_en": "One fifty, it's AZ 150 in PPGL. It's AZ 150, okay?",
      "text_native": "वन फिफ्टी एजेड वन फिफ्टी होता है पीपीजीएल में। एजेड वन फिफ्टी होता है, ठीक है?"
    },
    {
      "ucid": "21112178885332641",
      "idx": 28,
      "speaker": "customer",
      "start_s": 68.6,
      "end_s": 69.1,
      "text_en": "How, sir?",
      "text_native": "कैसे सर?"
    },
    {
      "ucid": "21112178885332641",
      "idx": 29,
      "speaker": "agent",
      "start_s": 69.4,
      "end_s": 70.4,
      "text_en": "It's AZ 150.",
      "text_native": "एजेड वन फिफ्टी होता है।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 30,
      "speaker": "customer",
      "start_s": 70.8,
      "end_s": 71.4,
      "text_en": "150?",
      "text_native": "वन फिफ्टी?"
    },
    {
      "ucid": "21112178885332641",
      "idx": 31,
      "speaker": "agent",
      "start_s": 71.4,
      "end_s": 74.2,
      "text_en": "Yes. And the width is 1220 and you will get whatever length you want.",
      "text_native": "हां। एंड विड्थ आपका आता है बारह सौ बीस और लेंथ आपको जितना चाहिए मिल जाएगा।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 32,
      "speaker": "customer",
      "start_s": 74.8,
      "end_s": 75.4,
      "text_en": "Length is okay.",
      "text_native": "लेंथ तो ओके।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 33,
      "speaker": "agent",
      "start_s": 75.8,
      "end_s": 76.0,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 34,
      "speaker": "customer",
      "start_s": 76.6,
      "end_s": 77.6,
      "text_en": "And what is its price, sir?",
      "text_native": "और प्राइस क्या रहता है सर इसका?"
    },
    {
      "ucid": "21112178885332641",
      "idx": 35,
      "speaker": "agent",
      "start_s": 78.6,
      "end_s": 79.8,
      "text_en": "The rate will be 102, 103.",
      "text_native": "एक सौ दो, एक सौ तीन के रेट जाएगा।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 36,
      "speaker": "customer",
      "start_s": 80.2,
      "end_s": 80.6,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "21112178885332641",
      "idx": 37,
      "speaker": "agent",
      "start_s": 80.8,
      "end_s": 82.2,
      "text_en": "102, 103 per metric ton.",
      "text_native": "एक सौ दो, एक सौ तीन पर मेट्रिक टन।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 38,
      "speaker": "customer",
      "start_s": 82.8,
      "end_s": 84.6,
      "text_en": "102, hmm, 103.",
      "text_native": "एक सौ दो हम्म, एक सौ तीन।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 39,
      "speaker": "customer",
      "start_s": 85.4,
      "end_s": 86.4,
      "text_en": "This will be per kg?",
      "text_native": "ये पर केजी रहेगा?"
    },
    {
      "ucid": "21112178885332641",
      "idx": 40,
      "speaker": "agent",
      "start_s": 86.8,
      "end_s": 88.4,
      "text_en": "Yes, per ton, that is, per ton, per kg, per ton.",
      "text_native": "हां, पर टन वही, पर टन, पर केजी, पर टन।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 41,
      "speaker": "agent",
      "start_s": 88.8,
      "end_s": 93.8,
      "text_en": "This one is a bit expensive. The Coloron Plus that comes, it's the most expensive. Among Pragati, Indradhanush, its lifetime is also a bit better. This is a branded material.",
      "text_native": "ये थोड़ा महंगा आता है। जो कलरऑन प्लस आता है ना, सबसे महंगा आता है। प्रगति, इंद्रधनुष में सबसे, इसका लाइफ टाइम भी थोड़ा अच्छा रहता है। ये ब्रांडेड मटेरियल है।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 42,
      "speaker": "agent",
      "start_s": 94.4,
      "end_s": 96.2,
      "text_en": "This will easily last you 25-30 years.",
      "text_native": "ये आपका पच्चीस तीस साल आराम से चल जाएगा।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 43,
      "speaker": "customer",
      "start_s": 96.8,
      "end_s": 100.0,
      "text_en": "No, the rate you mentioned, 102 and 103, will it be 103 rupees per kg or",
      "text_native": "नहीं, आपने जो रेट बताया एक सौ दो और एक सौ तीन, एक सौ तीन रुपए पर केजी रहेगा या फिर"
    },
    {
      "ucid": "21112178885332641",
      "idx": 44,
      "speaker": "agent",
      "start_s": 100.6,
      "end_s": 105.4,
      "text_en": "103 rupees per kg. I have given you an approximate rate. I will get today's rate and give it to you, what rate is going on there in NCR. I am based in Mumbai. This is the Mumbai rate.",
      "text_native": "एक सौ तीन रुपए पर केजी। मैं आपको अप्प्रोक्स रेट दिया हूं। आज का रेट लेके मैं दे दूंगा क्या रेट चल रहा है वहां पे एनसीआर में। मैं मुंबई बैठता हूं। ये मुंबई के रेट है।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 45,
      "speaker": "customer",
      "start_s": 105.8,
      "end_s": 106.8,
      "text_en": "This is the Mumbai rate.",
      "text_native": "ये मुंबई के रेट हैं।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 46,
      "speaker": "agent",
      "start_s": 107.0,
      "end_s": 107.4,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 47,
      "speaker": "customer",
      "start_s": 107.8,
      "end_s": 108.2,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 48,
      "speaker": "agent",
      "start_s": 108.6,
      "end_s": 109.8,
      "text_en": "And which color do you want? Graphite?",
      "text_native": "और कौन सा कलर चाहिए? ग्रेफाइट?"
    },
    {
      "ucid": "21112178885332641",
      "idx": 49,
      "speaker": "customer",
      "start_s": 110.2,
      "end_s": 110.8,
      "text_en": "Graphite.",
      "text_native": "ग्रेफाइट।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 50,
      "speaker": "agent",
      "start_s": 111.0,
      "end_s": 112.2,
      "text_en": "Length, what will be the length? How many meters?",
      "text_native": "लेंथ, लेंथ क्या रहेगा? कितना मीटर?"
    },
    {
      "ucid": "21112178885332641",
      "idx": 51,
      "speaker": "customer",
      "start_s": 112.6,
      "end_s": 114.8,
      "text_en": "For length, sir, we need one of 20 feet and 13.",
      "text_native": "लेंथ तो सर एक हमको चाहिए अपना ट्वेंटी फीट और थर्टीन।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 52,
      "speaker": "agent",
      "start_s": 115.2,
      "end_s": 116.2,
      "text_en": "How much is that in mm?",
      "text_native": "ये कितने एमएम में कितना हुआ?"
    },
    {
      "ucid": "21112178885332641",
      "idx": 53,
      "speaker": "customer",
      "start_s": 116.2,
      "end_s": 116.8,
      "text_en": "13 is available.",
      "text_native": "थर्टीन आता है।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 54,
      "speaker": "agent",
      "start_s": 117.6,
      "end_s": 118.2,
      "text_en": "Okay.",
      "text_native": "अच्छा जी।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 55,
      "speaker": "customer",
      "start_s": 118.8,
      "end_s": 119.4,
      "text_en": "So that's what I wanted to ask.",
      "text_native": "तो वही पूछना था।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 56,
      "speaker": "agent",
      "start_s": 119.4,
      "end_s": 120.2,
      "text_en": "You don't know in mm?",
      "text_native": "एमएम में नहीं पता आपको?"
    },
    {
      "ucid": "21112178885332641",
      "idx": 57,
      "speaker": "customer",
      "start_s": 120.8,
      "end_s": 124.0,
      "text_en": "Sir, in mm there are different, different ones, 0.3 is available, 0.4 is available, 0.45 is available.",
      "text_native": "सर एमएम में अलग-अलग, अलग-अलग जीरो पॉइंट थ्री आता है, जीरो पॉइंट फोर आता है, जीरो पॉइंट फोर फाइव आता है।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 58,
      "speaker": "agent",
      "start_s": 124.0,
      "end_s": 128.0,
      "text_en": "How many feet do you need? My system takes it in mm. My system, the Salesforce software, it takes it in mm. How many feet is yours? Did you say 12 feet?",
      "text_native": "कितना फीट चाहिए? मेरा सिस्टम में एमएम में लेता है। मेरा जो सिस्टम है, सेल्सफोर्स सॉफ्टवेयर है, उसमें एमएम में लेता है। आपका कितना फीट है? बारह फीट बोले आप?"
    },
    {
      "ucid": "21112178885332641",
      "idx": 59,
      "speaker": "customer",
      "start_s": 128.4,
      "end_s": 129.0,
      "text_en": "20 feet.",
      "text_native": "ट्वेंटी फीट।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 60,
      "speaker": "agent",
      "start_s": 129.4,
      "end_s": 131.0,
      "text_en": "20 feet. That would be 6 meters for you, 6 meters.",
      "text_native": "ट्वेंटी फीट। वही आपको छे मीटर हो गया, छे मीटर।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 61,
      "speaker": "customer",
      "start_s": 131.4,
      "end_s": 133.2,
      "text_en": "Yes. And consider it 0.4 mm.",
      "text_native": "हां जी। और जीरो पॉइंट फोर एमएम लगा लो आप।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 62,
      "speaker": "agent",
      "start_s": 133.4,
      "end_s": 135.0,
      "text_en": "0.4 mm, okay. I have made it 6 meters.",
      "text_native": "जीरो पॉइंट फोर एमएम, ठीक है। छे मीटर मैं कर दिया हूं।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 63,
      "speaker": "agent",
      "start_s": 135.8,
      "end_s": 139.2,
      "text_en": "Okay? I am making the width 1220, okay? 1200. 1220.",
      "text_native": "ठीक है? बारह सौ बीस कर दे रहा हूं विड्थ, चौड़ाई, ठीक है? बारह सौ। बारह सौ बीस।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 64,
      "speaker": "agent",
      "start_s": 139.4,
      "end_s": 140.4,
      "text_en": "By when do you have to purchase?",
      "text_native": "कब तक परचेस करना है आपको?"
    },
    {
      "ucid": "21112178885332641",
      "idx": 65,
      "speaker": "customer",
      "start_s": 140.8,
      "end_s": 141.2,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "21112178885332641",
      "idx": 66,
      "speaker": "agent",
      "start_s": 141.4,
      "end_s": 145.6,
      "text_en": "By when do you have to purchase, by when do you have to order? The rate is increasing a lot in the market right now, the rate of zinc is going up. If you purchase soon, you will get a benefit.",
      "text_native": "कब तक परचेस करना है, कब तक ऑर्डर करना है? अभी रेट बहुत इंक्रीज कर रहा है मार्केट में, जिंक का रेट बढ़ रहा है अभी। जल्दी परचेस कर लेंगे तो आपको बेनिफिट मिलेगा।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 67,
      "speaker": "customer",
      "start_s": 146.0,
      "end_s": 147.2,
      "text_en": "Tell me what benefit I will get.",
      "text_native": "बता दो क्या बेनिफिट मिलेगा।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 68,
      "speaker": "agent",
      "start_s": 147.4,
      "end_s": 149.4,
      "text_en": "You will get a lower rate. It's going to increase by 2 rupees this month.",
      "text_native": "रेट कम मिलेगा ना। अभी दो रुपए बढ़ने वाला है इस मंथ में।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 69,
      "speaker": "customer",
      "start_s": 149.8,
      "end_s": 150.2,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 70,
      "speaker": "agent",
      "start_s": 150.4,
      "end_s": 152.8,
      "text_en": "Because of that, we close all orders as soon as possible, within one or two days.",
      "text_native": "उस चीज से इसलिए जो हम लोग जितना भी ऑर्डर जल्दी है, एक दो दिन के अंदर क्लोज कर देते हैं।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 71,
      "speaker": "agent",
      "start_s": 153.4,
      "end_s": 155.8,
      "text_en": "The market is increasing a lot. There is no time to think and consider too much right now, sir.",
      "text_native": "मार्केट बहुत इंक्रीज कर रही है। ज्यादा सोचने समझने का अभी टाइम ही नहीं है सर।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 72,
      "speaker": "customer",
      "start_s": 156.4,
      "end_s": 156.8,
      "text_en": "Understood?",
      "text_native": "समझे?"
    },
    {
      "ucid": "21112178885332641",
      "idx": 73,
      "speaker": "agent",
      "start_s": 157.4,
      "end_s": 158.6,
      "text_en": "Hmm. Should I send the bank details? Bank details?",
      "text_native": "हम्म। बैंक डिटेल मैं कर दूं? बैंक डिटेल?"
    },
    {
      "ucid": "21112178885332641",
      "idx": 74,
      "speaker": "customer",
      "start_s": 159.0,
      "end_s": 159.4,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "21112178885332641",
      "idx": 75,
      "speaker": "agent",
      "start_s": 159.6,
      "end_s": 161.0,
      "text_en": "Should I send the company's bank details on mail?",
      "text_native": "बैंक डिटेल भेज दूं कंपनी का मेल पे?"
    },
    {
      "ucid": "21112178885332641",
      "idx": 76,
      "speaker": "customer",
      "start_s": 161.4,
      "end_s": 163.2,
      "text_en": "Sir, let me talk to my partner once, then",
      "text_native": "सर मुझे एक बार अपने पार्टनर से बात करने दो, फिर"
    },
    {
      "ucid": "21112178885332641",
      "idx": 77,
      "speaker": "agent",
      "start_s": 163.4,
      "end_s": 164.6,
      "text_en": "What do you look after, purchase? Are you the owner?",
      "text_native": "आप क्या परचेस देखते हैं क्या? आप ओनर हैं?"
    },
    {
      "ucid": "21112178885332641",
      "idx": 78,
      "speaker": "customer",
      "start_s": 164.8,
      "end_s": 165.4,
      "text_en": "Yes, yes.",
      "text_native": "हां जी, हां जी।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 79,
      "speaker": "agent",
      "start_s": 165.6,
      "end_s": 166.2,
      "text_en": "Are you the owner?",
      "text_native": "ओनर आप हैं?"
    },
    {
      "ucid": "21112178885332641",
      "idx": 80,
      "speaker": "customer",
      "start_s": 166.4,
      "end_s": 167.8,
      "text_en": "Yes, brother, it's a partnership.",
      "text_native": "हां जी, ब्रदर, पार्टनरशिप पे है।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 81,
      "speaker": "agent",
      "start_s": 168.2,
      "end_s": 169.2,
      "text_en": "Oh, you have to talk to your brother?",
      "text_native": "अच्छा भाई से बात करना है आपको?"
    },
    {
      "ucid": "21112178885332641",
      "idx": 82,
      "speaker": "customer",
      "start_s": 169.6,
      "end_s": 169.8,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 83,
      "speaker": "agent",
      "start_s": 170.0,
      "end_s": 171.6,
      "text_en": "Talk to him and let me know. I will send you the quotation, okay?",
      "text_native": "बात करके मुझे बताइए। मैं आपको कोटेशन भेज दूंगा, ठीक है?"
    },
    {
      "ucid": "21112178885332641",
      "idx": 84,
      "speaker": "customer",
      "start_s": 171.6,
      "end_s": 173.4,
      "text_en": "I needed information, that's why I placed the inquiry.",
      "text_native": "इंफॉर्मेशन चाहिए थी उसके लिए मैंने इंक्वायरी डाला था।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 85,
      "speaker": "agent",
      "start_s": 173.8,
      "end_s": 174.8,
      "text_en": "You don't need the material right now?",
      "text_native": "मटेरियल नहीं चाहिए आपको अभी?"
    },
    {
      "ucid": "21112178885332641",
      "idx": 86,
      "speaker": "customer",
      "start_s": 175.2,
      "end_s": 175.6,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "21112178885332641",
      "idx": 87,
      "speaker": "agent",
      "start_s": 175.8,
      "end_s": 177.8,
      "text_en": "You only needed it for information right now? That's what I'm asking. Or do you need the material as well?",
      "text_native": "अभी आपको इंफॉर्मेशन के लिए खाली चाहिए था? मैं वो पूछ रहा हूं। या मटेरियल भी चाहिए आपको?"
    },
    {
      "ucid": "21112178885332641",
      "idx": 88,
      "speaker": "customer",
      "start_s": 178.2,
      "end_s": 180.8,
      "text_en": "Right now, yes, I'll talk, sir. I'll talk to my brother and then tell you.",
      "text_native": "अभी है, बात, बात करता हूं सर। भाई से बात करता हूं फिर बताता हूं।"
    },
    {
      "ucid": "21112178885332641",
      "idx": 89,
      "speaker": "agent",
      "start_s": 180.8,
      "end_s": 182.2,
      "text_en": "Okay, tell me, tell me. Okay sir, okay.",
      "text_native": "ठीक है बताइए, बताइए। ठीक है सर, ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178885332641",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "आपने सर जेएसडब्ल्यू के प्लेटफार्म कुछ अभी इंक्वायरी डाला था पीपीजीएल का। सो उसके लिए फोन किया था मैं आपको।",
      "comment": "The agent correctly opened the call by referencing the customer's recent inquiry on the JSW platform."
    },
    {
      "ucid": "21112178885332641",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "partial",
      "earned": 1.5,
      "questions_hit": 4,
      "evidence": "कलरऑन प्लस। पांच टन चाहिए आपको शीट?... जीरो पॉइंट फोर एमएम, ठीक है... बारह सौ बीस कर दे रहा हूं विड्थ... कब तक परचेस करना है आपको?",
      "comment": "Agent confirmed product/grade, quantity, thickness/width, and timeline, but did not explicitly revalidate the delivery location (NCR)."
    },
    {
      "ucid": "21112178885332641",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "क्या करते हैं सर? ट्रेडिंग करते हैं, कुछ मैन्युफैक्चरिंग करते हैं सर आप?",
      "comment": "Agent only asked about the customer's business type (manufacturing/trading) but failed to ask about monthly volume, current brands, or payment terms."
    },
    {
      "ucid": "21112178885332641",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "आज का रेट लेके मैं दे दूंगा क्या रेट चल रहा है वहां पे एनसीआर में।",
      "comment": "Agent provided an approximate price and committed to providing a final, specific delivered price for the customer's location."
    },
    {
      "ucid": "21112178885332641",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "तो अभी जेएसडब्ल्यू में कौन सा आपको पीपीजीएल चाहिए? कलरऑन प्लस चाहिए, प्रगति चाहिए, इंद्रधनुष चाहिए?",
      "comment": "The agent correctly focused the conversation on the PPGL product the customer inquired about, without pitching irrelevant items from the portfolio."
    }
  ],
  "objections": [
    {
      "ucid": "21112178885332641",
      "obj_type": "check_with_manager",
      "state": "mishandled",
      "evidence": "सर मुझे एक बार अपने पार्टनर से बात करने दो, फिर",
      "response": "बात करके मुझे बताइए। मैं आपको कोटेशन भेज दूंगा, ठीक है?"
    }
  ],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)"
  ],
  "objection_phrases_list": []
}