{
  "ucid": "21112178878574481",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 18:25:44",
  "end_time": "2026-09-07 18:34:10",
  "duration_sec": 506,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAb437a47a5ebf5c2409ab732f65792f82.mp3",
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  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 480.096,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
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  "english_text": "[0s] CUSTOMER: Hello?   (हॅलो?)\n[1s] AGENT: Hello, Aashish Steel Traders?   (हॅलो, आशिष स्टील ट्रेडर्स?)\n[3s] CUSTOMER: Yes sir, tell me.   (हां सर, बोलो।)\n[4s] AGENT: Hello sir, this is Sudeep calling from JSW One. Your company was registered on our portal for the Nasik location. But from your end, sir, no inquiry is coming, no order is coming either. It's been roughly a month.   (सर जी नमस्कार, सुदीप बोल रहा हूं JSW One से। ये आपका कंपनी रजिस्टर्ड था सर पोर्टल पर हमारे नासिक लोकेशन के लिए। बट आपके एंड से सर कुछ इन्क्वायरी नहीं आ रहा, ऑर्डर भी नहीं आ रहा। मोटा-मोटा महीना हो गया।)\n[11s] CUSTOMER: Sir, the rate is not working out, sir. What is the current rate for HR, sir, for two mm?   (सर, रेट में नहीं बैठ पा रहा है सर। अभी HR का क्या रेट चला रहे हो सर, दो एमएम का?)\n[14s] AGENT: For two mm, 62750 is today's rate.   (दो एमएम का 62750 आज का रेट है।)\n[16s] CUSTOMER: Including delivery?   (डिलिवर करके?)\n[18s] AGENT: Not including delivery. If you give a ten-ton order, okay? I'll tell you how much the delivered price will be. Sixty, you are in Nasik Ambad, right?   (डिलिवर करके नहीं। अगर दस टन ऑर्डर देते हो, ठीक है? मैं बताता हूं आपको डिलीवर्ड कितना होगा। सिक्सटी, नासिक अंबड में है ना?)\n[21s] CUSTOMER: I am in Ambad, sir. Tell me for 1.8 and two mm if you have it. I will give a ten-ton order.   (अंबड में है सर। 1.8 और दो एमएम का बताओ ना अगर होगा तो। दस टन का दे दूंगा ऑर्डर।)\n[25s] AGENT: Will you give it right now, immediately?   (अभी दे दोगे तुरंत?)\n[26s] CUSTOMER: I will give it immediately, sir. Do you also have CR, sir?   (तुरंत दे दूंगा सर। सीआर में भी रहता है सर अपने पास?)\n[28s] AGENT: Let's leave CR, sir, let's talk about HR. Our HR prices are very competitive. Okay. Right? So look, right now, today, before 7 o'clock, this is the price. 62750 plus 1350. 64100, ten tons, two mm, delivered to Nasik, Ambad MIDC.   (सीआर जाने दो सर, अपन एचआर में बात करते हैं। एचआर की प्राइसेस काफी कॉम्पिटिटिव है अपनी। अच्छा। है ना? तो देखो अभी, अभी, आज सात बजे से पहले यह प्राइस है। 62750 प्लस तेरह सौ पचास। 64100, दस टन, दो एमएम, डिलीवर्ड नासिक, अंबड एमआईडीसी।)\n[36s] CUSTOMER: 64 is becoming too high, sir.   (64 ज्यादा हो जा रहा है सर आपका।)\n[38s] AGENT: Impossible. You won't get a lower rate than this, sir. If you are getting a lower rate, then you tell me how much you are getting. And which company are you comparing with?   (इंपॉसिबल। इससे कम रेट मिलेगा ही नहीं सर। इससे कम रेट मिल रहा है तो मेरे को आप बताओ कितना हो रहा है आपका। और कौन से कंपनी से कंपेयर कर रहे हो आप?)\n[43s] CUSTOMER: No, we are getting it from MNS, sir.   (नहीं, अपना एमएनएस से आ रहा है सर।)\n[44s] AGENT: If you compare MNS and JSW, sir, then, shall we do one thing? Hello?   (एमएनएस और जेएसडब्ल्यू से अगर आप कंपेयर करोगे सर, तो, एक काम करते हैं क्या? हेलो?)\n[48s] CUSTOMER: Yes.   (हां।)\n[48s] AGENT: Do you have your own vehicle?   (आपके पास खुद का गाड़ी है?)\n[50s] CUSTOMER: I don't have my own vehicle, sir. I just have my own shop.   (मेरे पास खुद का गाड़ी नहीं है सर। मेरे पास खाली खुद की दुकान है।)\n[52s] AGENT: You have your own shop. Look sir, there's one thing, I'll tell you. Our prices are very competitive. In HR, I mean, you can consider it, sir, on an everyday basis, at least,   (खुद की दुकान है। देखो सर, एक चीज है, आपको बताता हूं। हमारी प्राइसेस काफी कॉम्पिटिटिव है। एचआर में तो मतलब ऐसा पकड़ के चलो सर, एवरीडे बेसिस पे कम से कम,)\n[58s] CUSTOMER: Sir, the rate you have, that, at that rate, a trader is giving the material, so you are from the company, so sir, isn't there a difference between the two?   (सर, आपका जो रेट है ना, वो, वो रेट में ट्रेडिंग वाला दे रहा है माल, तो आप कंपनी से, तो सर फरक है ना दोनों में?)\n[62s] AGENT: No, no, no sir, you are getting some wrong, I mean, mixed material. Because the material is coil cut. Okay?   (नहीं नहीं नहीं सर, आपको कुछ गलत इसमें, मतलब, मिक्सिंग का माल मिल रहा है। क्योंकि मटेरियल रहता है कॉइल कट। ओके?)\n[66s] CUSTOMER: Hello?   (हॅलो?)\n[66s] AGENT: Yes sir, tell me, I am listening, sir.   (हां सर, बोलो ना, मैं सुन रहा हूं सर।)\n[68s] AGENT: The material is coil cut. Nowhere on the sheet is JSW, MNS, SAIL written. Okay? Now when you get it from the company, you will get prime JSW only. I will give TC, I will give an invoice. You go and,   (मटेरियल रहता है कॉइल कट। कहीं पे भी शीट पे जेएसडब्ल्यू, एमएनएस, सेल लिखा हुआ नहीं रहता। ओके? अब कंपनी से जब मिलेगा तो प्राइम जेएसडब्ल्यू ही मिलेगा आपको। मैं टीसी दूंगा, इनवॉइस दूंगा। आप जाके,)\n[75s] CUSTOMER: No, whatever material I get, sir, I order all of it with a TC. I don't order without a TC.   (नहीं, मेरे पास जितना माल आता है सर, मैं सब पूरा टीसी का ही मंगाता हूं। बिना टीसी का मैं नहीं मंगाता हूं।)\n[78s] AGENT: They just give it for the sake of giving it, sir. Have you ever checked in a lab test if it's the same material?   (वो तो देने के लिए दे देते हैं सर वो। आपने कभी चेक किया लैब टेस्ट में कि वही, वही माल है?)\n[82s] CUSTOMER: No sir, what I order, I order directly, directly from an MNS dealer.   (नहीं सर, मैं जो मंगाता हूं ना, डायरेक्ट, डायरेक्ट एमएनएस के डीलर से मंगाता हूं।)\n[84s] AGENT: No sir, this rate of mine is final. 62750. On top of this, my freight will be 1350 rupees. The delivered cost will be 64100, for two mm.   (नहीं सर, मेरा यह रेट फाइनल है। 62750। इसके ऊपर 1350 रुपए मेरा फ्रेट लगेगा। डिलीवर्ड कॉस्ट होगा 64100, दो एमएम का।)\n[90s] CUSTOMER: Finalize it at 63500, sir.   (63500 में फाइनल करो ना सर।)\n[92s] AGENT: For how much?   (कितने में?)\n[92s] CUSTOMER: 63500.   (63500।)\n[94s] AGENT: 63500?\n[94s] CUSTOMER: Yes. Do it with delivery, I'll give you a ten-ton order right now.   (हां। डिलीवर करके करो, अभी दस टन का ऑर्डर देता हूं आपको।)\n[98s] AGENT: It's very difficult. Do one thing, sir, hello?   (बहुत मुश्किल है। एक काम करो सर, हेलो?)\n[100s] CUSTOMER: Yes.   (हां।)\n[100s] AGENT: Make the payment at 64100, I will give you a cashback of 250 rupees.   (64100 पे पेमेंट करो, 250 रुपीस का मैं आपको कैशबैक देता हूं।)\n[102s] CUSTOMER: No, sir.   (नहीं ना सर।)\n[104s] AGENT: Oh sir, I am taking a hit for you, you give me a little.   (अरे सर जी, आपके लिए मैं हिट ले रहा हूं, आप मेरे को दे दो थोड़ा।)\n[106s] CUSTOMER: So I, I am also, look, right now we don't even know each other, still I am giving you an order.   (अरे तो मैं, मैं भी देखो, अभी आपका हमारा कोई जान पहचान भी नहीं है, तो भी मैं आपको ऑर्डर दे रहा हूं।)\n[110s] AGENT: Oh sir, it's not like that.   (अरे सर जी, वैसा नहीं रहता ना।)\n[112s] CUSTOMER: It is like that. I am not asking for much of a reduction. The rate at which I am getting it, I am asking for that rate. But what's happening is, I've been registered for so long but our rates are not matching, sir.   (वैसे ही। मैं ज्यादा थोड़ी कुछ कम करवा रहा हूं। जो, जो रेट से आ रहा है, वही रेट से बोल रहा हूं। लेकिन क्या है, इतना दिन से रजिस्टर्ड है लेकिन हमारा आपका रेट में नहीं बैठ रहा है सर।)\n[119s] AGENT: I can get a maximum of 250 done. 63850 will be your landed cost. Okay? You will make the payment at 64150. You will pay at 64100, when the material is dispatched to you, you will get a cashback of 250 rupees, sir. Place one order. Why I am telling you is, the price is going to increase tomorrow.   (250 का मैक्सिमम मैं करवा सकता हूं। 63850 आपको लैंडेड कॉस्ट होगा। ठीक है? पेमेंट आप करोगे 64150 से। 64100 का, 100 से पेमेंट करोगे, जब मटेरियल आपको डिस्पैच हो जाएगा ना, 250 रुपीस का कैशबैक मिल जाएगा सर। एक ऑर्डर लिखवा लो। क्यों बता रहा हूं आपको, कल प्राइस बढ़ने वाली है।)\n[129s] CUSTOMER: This rate, rate sir, this, this one, how much time does it take for the material to arrive?   (ये रेट, रेट सर, ये, ये जो है ना, मटेरियल आने में कितना टाइम लगता है?)\n[132s] AGENT: What's there in material arrival, right now my material is readily available in coil form in Taloja. Okay? It will take roughly one day to cut it from the coil, and two days for delivery. It will be delivered to you in Nasik, Ambad in three days.   (मटेरियल आने में क्या, अभी मेरा कॉइल फॉर्म में मटेरियल रेडीली अवेलेबल है तलोजा में। ओके? मैं इसको कॉइल से कट करने में मोटा-मोटा एक दिन, और दो दिन डिलीवरी के लिए। तीन दिन में डिलीवर हो जाएगा आपको नासिक में, अंबड।)\n[139s] CUSTOMER: What are the payment terms, sir?   (पेमेंट टर्म्स क्या है सर?)\n[140s] AGENT: Payment terms are 100% advance against PI.   (पेमेंट टर्म्स 100% एडवांस अगेंस्ट पीआई।)\n[142s] CUSTOMER: Give me your account details. JSW's.   (आपका अकाउंट डिटेल दे दो ना। जेएसडब्ल्यू का।)\n[144s] AGENT: Yes, I'll send it. Do you want to do it? Should I create an inquiry for this in the system? Tell me quickly.   (हां, मैं भेजता हूं। करवाना है? इसको मैं इन्क्वायरी बनाऊं सिस्टम में? बताओ जल्दी।)\n[148s] CUSTOMER: Send the details, I'll check.   (डिटेल भेजो, मैं चेक करूं।)\n[149s] AGENT: Should I send the bank details?   (बैंक डिटेल्स भेजूं?)\n[150s] CUSTOMER: Yes, send the bank details, sir.   (हां, बैंक डिटेल भेजो ना सर।)\n[153s] AGENT: Hello?   (हॅलो?)\n[154s] CUSTOMER: Yes sir, tell me.   (हां सर, बोलो ना।)\n[155s] AGENT: Should I WhatsApp you the bank details, you're saying?   (मैं बैंक डिटेल्स आपको WhatsApp करूं, आप बोल रहे हो?)\n[156s] CUSTOMER: Yes.   (हां।)\n[157s] AGENT: Is this email of yours active? anwarkhan3596@gmail.com?   (आपका यह मेल चालू है क्या? anwarkhan3596@gmail.com?)\n[160s] CUSTOMER: It's active, it's active.   (चालू है, चालू है।)\n[160s] AGENT: I have sent, I have sent it, look, I have sent you the mail. You must have received it.   (मैंने भेज, मैंने भेज दिया देखो आपको मेल भेज दिया है। आया रहेगा आपको।)\n[166s] AGENT: Sir, I will have to create an inquiry in the system first, let me tell you. The rate will come on that, then I will give you the PI, then you will make the payment.   (सर, मेरे को पहले इन्क्वायरी सिस्टम में बनानी पड़ेगी हां सर, आपको बता दूं। उसके ऊपर रेट आएगा, फिर मैं आपको पीआई दूंगा, फिर पेमेंट करोगे आप।)\n[172s] CUSTOMER: Okay, okay.   (ओके, ओके।)\n[176s] AGENT: Hello?   (हॅलो?)\n[176s] CUSTOMER: Yes sir, tell me.   (हां सर, बोलो ना।)\n[177s] AGENT: Anwar ji?   (अनवर जी?)\n[178s] CUSTOMER: Yes.   (हां।)\n[179s] AGENT: Did you get the mail?   (मेल आया क्या आपको?)\n[180s] CUSTOMER: I don't see it, sir. Did the WhatsApp come?   (नहीं देख रहा है सर। WhatsApp आया?)\n[182s] AGENT: No, it didn't come on WhatsApp either.   (नहीं, WhatsApp से भी नहीं आया।)\n[183s] UNKNOWN: Give it to me, brother. Give it, give for a thousand. Send bank details. Give for a thousand. For one thousand.   (दे दो ना भैया मेरे को। दे दो, हजार का दे। Send bank details। हजार का दो। एक हजार का।)\n[188s] CUSTOMER: What is that? Turn it over, turn it over and see. Take out that thin one. Take that one out.   (वो क्या है? पलटी करो ना, पलटी करो देखो। वो पतला वाला निकालो ना। वो निकालो ना।)\n[196s] AGENT: Hello, look, it must have come, sir, check WhatsApp.   (हॅलो, देखो आया रहेगा सर, WhatsApp देखो।)\n[198s] CUSTOMER: It hasn't come, sir.   (नहीं आया सर।)\n[200s] AGENT: Wait, I'll send it manually.   (मैं रुको, मैन्युअली भेजता हूं।)\n[201s] CUSTOMER: Yes, send, send it. Yes, the mail has come, sir.   (हां भेज, भेजो। हां, मेल आया सर।)\n[203s] AGENT: It came, right? Yes.   (आया ना? हां।)\n[205s] CUSTOMER: Wait, don't put that. Wait two minutes.   (रुको ना, वो मत डालो। रुको दो मिनट।)\n[208s] AGENT: I have also WhatsApped everything to them.   (उनको मैंने WhatsApp भी कर दिया है सब।)\n[211s] CUSTOMER: How much is the amount for ten tons, sir?   (दस टन का कितना अमाउंट जा रहा है सर?)\n[212s] AGENT: Huh?   (हां?)\n[213s] CUSTOMER: How much is the amount for ten tons?   (दस टन का कितना अमाउंट जा रहा है?)\n[214s] AGENT: For ten tons, look, the payment will be as per 64100. I will get the 250 cashback done. But,   (दस टन का देखो 64100 के हिसाब से पेमेंट होगी। 250 का कैशबैक मैं करवा दूंगा। बट,)\n[218s] CUSTOMER: Make it 63500, sir. Why are you stuck on that much?   (6350 करो ना सर। क्या इतना पकड़ के बैठे हो?)\n[220s] AGENT: Oh sir, look, this is my bottom rate. Still, for you,   (अरे सर जी, देखो, यह मेरा बॉटम रेट है। मैं फिर भी आपके लिए,)\n[222s] CUSTOMER: You haven't given the bottom rate yet, sir, to me. That's why I am not able to buy from you, sir.   (बॉटम रेट अभी दिए नहीं हो सर, मुझे। इसीलिए तो मैं आपसे ले नहीं पा रहा हूं सर।)\n[224s] AGENT: Sir,   (सर जी,)\n[225s] CUSTOMER: Your guy is here, right sir, one, what's the name, Shaikh?   (आपका बंदा यहां पे है ना सर, एक, क्या नाम है शेख का?)\n[228s] AGENT: What's the name?   (क्या नाम है?)\n[228s] CUSTOMER: In Nasik, there's someone named Shaikh, right, what's his name, I forgot. You have a guy in Nasik, right sir?   (नासिक में शेख करके है ना, क्या नाम है उनका, मैं भूल गया। नासिक में आपका बंदा है ना सर कोई?)\n[232s] AGENT: In Nasik, our people keep coming, I mean, they are on the field. Azim? Azim Shaikh?   (नासिक में तो आते रहते हैं हमारे, मतलब फील्ड पे ही रहते हैं। आजिम? आजिम शेख?)\n[234s] CUSTOMER: Yes, yes, Atif Shaikh.   (हां हां, आतिफ शेख।)\n[236s] AGENT: Yes, now I am your account manager, sir. From now on, you can connect with me. I'll give you my, I have WhatsApped you, did you get the WhatsApp?   (हां, अब आपका अकाउंट मैनेजर मैं हूं सर। अभी आप आगे से आप मुझसे कनेक्ट कर सकते हो। मैं आपको मेरा, मैंने आपको WhatsApp किया, आपको मिला WhatsApp?)\n[241s] CUSTOMER: Yes, I got the WhatsApp, sir. The mail also came. The mail came.   (हां, WhatsApp मिल गया सर मुझे। मेल भी आ गया। मेल आ गया।)\n[244s] AGENT: The number that WhatsApped is my number. For now, I have called you from the system's number.   (जो WhatsApp किया है वो मेरा नंबर है। अभी फिलहाल आपको मैंने सिस्टम के नंबर से फोन किया है।)\n[247s] CUSTOMER: What is your name, sir?   (क्या नाम है सर आपका?)\n[248s] AGENT: Sudeep Sonawane.   (सुदीप सोनावणे।)\n[250s] CUSTOMER: Sudeep Sonawane. Okay sir, okay. Its amount, how much is the amount, tell me the details for that.   (सुदीप सोनावणे। ओके सर, ओके। उसका अमाउंट, अमाउंट कितना जा रहा है, वो बताओ मुझे डिटेल तो।)\n[254s] AGENT: So I, should I first create an inquiry in the system, you will immediately get a quotation on it.   (तो मैं, मैं पहले सिस्टम में इन्क्वायरी ले लूं क्या, तुरंत आपको कोटेशन मिल जाएगा उसके ऊपर।)\n[256s] CUSTOMER: Take it. Okay.   (ले लो। ठीक है।)\n[257s] AGENT: You will have to close this within half an hour, sir, okay? Otherwise, the price will increase tomorrow.   (इस- इसको क्लोज करना पड़ेगा आपको आधे घंटे के अंदर सर, ठीक है? नहीं तो कल प्राइस बढ़ जाएगी अपनी।)\n[260s] CUSTOMER: Huh? If it increases, we'll take it at the increased price, what's the big deal in that. See, I do business in iron, so I don't do it with so much fear, sir.   (हां? बढ़ जाएगा तो बढ़ा के लेंगे, उसमें कौन सी बात है। देखिए, लोहे का धंधा करता हूं तो इतना डर के नहीं करता हूं सर।)\n[265s] AGENT: Yes, that's the thing. This is your delivery address, right, Gat number 25, Ashtavinayak Nagar, Plot 6, Ambad Link Road, Ambad, correct?   (हां, वो तो बात ही है। अपना यह डिलीवरी एड्रेस यही है ना, गट नंबर 25, अष्टविनायक नगर, प्लॉट 6, अंबड लिंक रोड, अंबड, बराबर?)\n[270s] CUSTOMER: Correct, correct.   (बराबर, बराबर।)\n[271s] AGENT: 422010 is your pin code, right?   (422010 यह पिन कोड है आपका, है ना?)\n[273s] CUSTOMER: Yes, yes.   (हां, हां।)\n[274s] AGENT: Okay, I am creating an inquiry for you in the system. Give me ten minutes, we will close this now. Okay?   (ठीक है, मैं आपको इन्क्वायरी ले रहा हूं सिस्टम में। मेरे को दस मिनट दीजिए, अपन इसको क्लोज करते हैं अभी। ओके?)\n[277s] CUSTOMER: Okay, okay.   (ओके, ओके।)\n[278s] AGENT: Done, done. And I will call you from my number for the next call. Right now, I have called from the system's number. Hmm?   (डन, डन। और यह मैं आपको मेरे नंबर से कॉल करूंगा नेक्स्ट कॉल। अभी सिस्टम के नंबर से किया है। हूं?)\n[282s] CUSTOMER: Okay.   (ओके।)\n[282s] AGENT: Okay.   (ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 109,
  "connected": 1,
  "audio_notes": "noisy: The customer is in a noisy environment (likely a shop or warehouse), with significant background chatter and activity, which sometimes makes their speech and other sounds difficult to distinguish.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "109 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL5 Qualify\"]",
  "pitch_coaching_note": "The call jumped straight into a price negotiation, bypassing discovery. Before negotiating, you must understand the customer's business (volume, applications, current suppliers) to build value and qualify them properly.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "Agent stated material is available in coil form at Taloja, requiring 1 day for cutting and 2 days for delivery.",
  "customer_req_date": "immediately",
  "agent_committed_date": "3 days",
  "call_summary": "The agent re-engaged a registered trader who immediately asked for the price on 10 tons of 2mm HR coil. The call became a detailed price negotiation, with the agent handling objections about price and an incumbent supplier by focusing on the quality guarantee of buying direct. The call ended with the agent committing to create an inquiry and send a formal quote within minutes.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[4s] AGENT: Hello sir, this is Sudeep calling from JSW One. Your company was registered on our portal for the Nasik location.\", \"comment\": \"Agent greeted, identified self and company, and used the customer's company name; the customer engaged immediately, implying permission.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not lead with a supply or price hook; instead, the customer initiated the price discussion after the agent's opening.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"[38s] AGENT: And which company are you comparing with?\", \"comment\": \"Agent only covered current supplier and payment terms (Q4, Q6), failing to ask about the customer's business profile, volume, or applications. This is below the 'partial' threshold.\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[68s] AGENT: Now when you get it from the company, you will get prime JSW only. I will give TC, I will give an invoice.\", \"comment\": \"In response to a price comparison with a trader, the agent relevantly pitched the USP of guaranteed quality and a verifiable Test Certificate.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent failed to capture the material grade and width, which are critical details required to create a valid quotation.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[274s] AGENT: Okay, I am creating an inquiry for you in the system. Give me ten minutes, we will close this now. Okay?\", \"comment\": \"Agent set a clear next step of creating an inquiry to generate a quote within ten minutes, which the customer agreed to.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"The call jumped straight into a price negotiation, bypassing discovery. Before negotiating, you must understand the customer's business (volume, applications, current suppliers) to build value and qualify them properly.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"Agent stated material is available in coil form at Taloja, requiring 1 day for cutting and 2 days for delivery.\", \"customer_req_date\": \"immediately\", \"agent_committed_date\": \"3 days\", \"objections\": [{\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"[36s] CUSTOMER: 64 is becoming too high, sir.\", \"response\": \"[38s] AGENT: Impossible. You won't get a lower rate than this, sir. If you are getting a lower rate, then you tell me how much you are getting. And which company are you comparing with?\"}, {\"obj_type\": \"incumbent_supplier\", \"state\": \"handled\", \"evidence\": \"[82s] CUSTOMER: No sir, what I order, I order directly, directly from an MNS dealer.\", \"response\": \"[68s] AGENT: Now when you get it from the company, you will get prime JSW only. I will give TC, I will give an invoice.\"}], \"call_summary\": \"The agent re-engaged a registered trader who immediately asked for the price on 10 tons of 2mm HR coil. The call became a detailed price negotiation, with the agent handling objections about price and an incumbent supplier by focusing on the quality guarantee of buying direct. The call ended with the agent committing to create an inquiry and send a formal quote within minutes.\"}",
  "error": null,
  "latency_ms": 52489,
  "input_tokens": 7790,
  "output_tokens": 1097,
  "created_at": "2026-09-25 23:02:13",
  "sentiment": "neutral",
  "sentiment_score": 0.131,
  "sentiment_confidence": "high",
  "pos": 15,
  "neg": 9,
  "lex_hits": 33,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.6,
  "agent_talk_sec": 142.7,
  "customer_talk_sec": 95.1,
  "dead_air_sec": 268.2,
  "longest_monologue_sec": 9.3,
  "agent_wpm": 354.9,
  "interruptions": 0,
  "agent_turns": 55,
  "customer_turns": 53,
  "discovery_qs": 38,
  "words_agent": 844,
  "words_customer": 512,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178878574481",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.43,
      "end_s": 0.83,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178878574481",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.43,
      "end_s": 2.88,
      "text_en": "Hello, Aashish Steel Traders?",
      "text_native": "हॅलो, आशिष स्टील ट्रेडर्स?"
    },
    {
      "ucid": "21112178878574481",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.3,
      "end_s": 3.89,
      "text_en": "Yes sir, tell me.",
      "text_native": "हां सर, बोलो।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.2,
      "end_s": 11.0,
      "text_en": "Hello sir, this is Sudeep calling from JSW One. Your company was registered on our portal for the Nasik location. But from your end, sir, no inquiry is coming, no order is coming either. It's been roughly a month.",
      "text_native": "सर जी नमस्कार, सुदीप बोल रहा हूं JSW One से। ये आपका कंपनी रजिस्टर्ड था सर पोर्टल पर हमारे नासिक लोकेशन के लिए। बट आपके एंड से सर कुछ इन्क्वायरी नहीं आ रहा, ऑर्डर भी नहीं आ रहा। मोटा-मोटा महीना हो गया।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 4,
      "speaker": "customer",
      "start_s": 11.0,
      "end_s": 14.3,
      "text_en": "Sir, the rate is not working out, sir. What is the current rate for HR, sir, for two mm?",
      "text_native": "सर, रेट में नहीं बैठ पा रहा है सर। अभी HR का क्या रेट चला रहे हो सर, दो एमएम का?"
    },
    {
      "ucid": "21112178878574481",
      "idx": 5,
      "speaker": "agent",
      "start_s": 14.3,
      "end_s": 16.2,
      "text_en": "For two mm, 62750 is today's rate.",
      "text_native": "दो एमएम का 62750 आज का रेट है।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 6,
      "speaker": "customer",
      "start_s": 16.5,
      "end_s": 17.3,
      "text_en": "Including delivery?",
      "text_native": "डिलिवर करके?"
    },
    {
      "ucid": "21112178878574481",
      "idx": 7,
      "speaker": "agent",
      "start_s": 17.5,
      "end_s": 21.0,
      "text_en": "Not including delivery. If you give a ten-ton order, okay? I'll tell you how much the delivered price will be. Sixty, you are in Nasik Ambad, right?",
      "text_native": "डिलिवर करके नहीं। अगर दस टन ऑर्डर देते हो, ठीक है? मैं बताता हूं आपको डिलीवर्ड कितना होगा। सिक्सटी, नासिक अंबड में है ना?"
    },
    {
      "ucid": "21112178878574481",
      "idx": 8,
      "speaker": "customer",
      "start_s": 21.0,
      "end_s": 24.5,
      "text_en": "I am in Ambad, sir. Tell me for 1.8 and two mm if you have it. I will give a ten-ton order.",
      "text_native": "अंबड में है सर। 1.8 और दो एमएम का बताओ ना अगर होगा तो। दस टन का दे दूंगा ऑर्डर।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 9,
      "speaker": "agent",
      "start_s": 24.8,
      "end_s": 25.8,
      "text_en": "Will you give it right now, immediately?",
      "text_native": "अभी दे दोगे तुरंत?"
    },
    {
      "ucid": "21112178878574481",
      "idx": 10,
      "speaker": "customer",
      "start_s": 26.1,
      "end_s": 27.9,
      "text_en": "I will give it immediately, sir. Do you also have CR, sir?",
      "text_native": "तुरंत दे दूंगा सर। सीआर में भी रहता है सर अपने पास?"
    },
    {
      "ucid": "21112178878574481",
      "idx": 11,
      "speaker": "agent",
      "start_s": 28.0,
      "end_s": 35.5,
      "text_en": "Let's leave CR, sir, let's talk about HR. Our HR prices are very competitive. Okay. Right? So look, right now, today, before 7 o'clock, this is the price. 62750 plus 1350. 64100, ten tons, two mm, delivered to Nasik, Ambad MIDC.",
      "text_native": "सीआर जाने दो सर, अपन एचआर में बात करते हैं। एचआर की प्राइसेस काफी कॉम्पिटिटिव है अपनी। अच्छा। है ना? तो देखो अभी, अभी, आज सात बजे से पहले यह प्राइस है। 62750 प्लस तेरह सौ पचास। 64100, दस टन, दो एमएम, डिलीवर्ड नासिक, अंबड एमआईडीसी।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 12,
      "speaker": "customer",
      "start_s": 35.8,
      "end_s": 37.2,
      "text_en": "64 is becoming too high, sir.",
      "text_native": "64 ज्यादा हो जा रहा है सर आपका।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 13,
      "speaker": "agent",
      "start_s": 37.5,
      "end_s": 42.5,
      "text_en": "Impossible. You won't get a lower rate than this, sir. If you are getting a lower rate, then you tell me how much you are getting. And which company are you comparing with?",
      "text_native": "इंपॉसिबल। इससे कम रेट मिलेगा ही नहीं सर। इससे कम रेट मिल रहा है तो मेरे को आप बताओ कितना हो रहा है आपका। और कौन से कंपनी से कंपेयर कर रहे हो आप?"
    },
    {
      "ucid": "21112178878574481",
      "idx": 14,
      "speaker": "customer",
      "start_s": 42.8,
      "end_s": 44.2,
      "text_en": "No, we are getting it from MNS, sir.",
      "text_native": "नहीं, अपना एमएनएस से आ रहा है सर।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 15,
      "speaker": "agent",
      "start_s": 44.5,
      "end_s": 47.2,
      "text_en": "If you compare MNS and JSW, sir, then, shall we do one thing? Hello?",
      "text_native": "एमएनएस और जेएसडब्ल्यू से अगर आप कंपेयर करोगे सर, तो, एक काम करते हैं क्या? हेलो?"
    },
    {
      "ucid": "21112178878574481",
      "idx": 16,
      "speaker": "customer",
      "start_s": 47.5,
      "end_s": 47.8,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 17,
      "speaker": "agent",
      "start_s": 48.0,
      "end_s": 49.1,
      "text_en": "Do you have your own vehicle?",
      "text_native": "आपके पास खुद का गाड़ी है?"
    },
    {
      "ucid": "21112178878574481",
      "idx": 18,
      "speaker": "customer",
      "start_s": 49.5,
      "end_s": 51.8,
      "text_en": "I don't have my own vehicle, sir. I just have my own shop.",
      "text_native": "मेरे पास खुद का गाड़ी नहीं है सर। मेरे पास खाली खुद की दुकान है।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 19,
      "speaker": "agent",
      "start_s": 52.1,
      "end_s": 57.8,
      "text_en": "You have your own shop. Look sir, there's one thing, I'll tell you. Our prices are very competitive. In HR, I mean, you can consider it, sir, on an everyday basis, at least,",
      "text_native": "खुद की दुकान है। देखो सर, एक चीज है, आपको बताता हूं। हमारी प्राइसेस काफी कॉम्पिटिटिव है। एचआर में तो मतलब ऐसा पकड़ के चलो सर, एवरीडे बेसिस पे कम से कम,"
    },
    {
      "ucid": "21112178878574481",
      "idx": 20,
      "speaker": "customer",
      "start_s": 57.8,
      "end_s": 61.8,
      "text_en": "Sir, the rate you have, that, at that rate, a trader is giving the material, so you are from the company, so sir, isn't there a difference between the two?",
      "text_native": "सर, आपका जो रेट है ना, वो, वो रेट में ट्रेडिंग वाला दे रहा है माल, तो आप कंपनी से, तो सर फरक है ना दोनों में?"
    },
    {
      "ucid": "21112178878574481",
      "idx": 21,
      "speaker": "agent",
      "start_s": 61.8,
      "end_s": 65.8,
      "text_en": "No, no, no sir, you are getting some wrong, I mean, mixed material. Because the material is coil cut. Okay?",
      "text_native": "नहीं नहीं नहीं सर, आपको कुछ गलत इसमें, मतलब, मिक्सिंग का माल मिल रहा है। क्योंकि मटेरियल रहता है कॉइल कट। ओके?"
    },
    {
      "ucid": "21112178878574481",
      "idx": 22,
      "speaker": "customer",
      "start_s": 66.0,
      "end_s": 66.3,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178878574481",
      "idx": 23,
      "speaker": "agent",
      "start_s": 66.5,
      "end_s": 67.8,
      "text_en": "Yes sir, tell me, I am listening, sir.",
      "text_native": "हां सर, बोलो ना, मैं सुन रहा हूं सर।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 24,
      "speaker": "agent",
      "start_s": 67.8,
      "end_s": 75.2,
      "text_en": "The material is coil cut. Nowhere on the sheet is JSW, MNS, SAIL written. Okay? Now when you get it from the company, you will get prime JSW only. I will give TC, I will give an invoice. You go and,",
      "text_native": "मटेरियल रहता है कॉइल कट। कहीं पे भी शीट पे जेएसडब्ल्यू, एमएनएस, सेल लिखा हुआ नहीं रहता। ओके? अब कंपनी से जब मिलेगा तो प्राइम जेएसडब्ल्यू ही मिलेगा आपको। मैं टीसी दूंगा, इनवॉइस दूंगा। आप जाके,"
    },
    {
      "ucid": "21112178878574481",
      "idx": 25,
      "speaker": "customer",
      "start_s": 75.2,
      "end_s": 78.5,
      "text_en": "No, whatever material I get, sir, I order all of it with a TC. I don't order without a TC.",
      "text_native": "नहीं, मेरे पास जितना माल आता है सर, मैं सब पूरा टीसी का ही मंगाता हूं। बिना टीसी का मैं नहीं मंगाता हूं।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 26,
      "speaker": "agent",
      "start_s": 78.5,
      "end_s": 81.5,
      "text_en": "They just give it for the sake of giving it, sir. Have you ever checked in a lab test if it's the same material?",
      "text_native": "वो तो देने के लिए दे देते हैं सर वो। आपने कभी चेक किया लैब टेस्ट में कि वही, वही माल है?"
    },
    {
      "ucid": "21112178878574481",
      "idx": 27,
      "speaker": "customer",
      "start_s": 81.5,
      "end_s": 84.2,
      "text_en": "No sir, what I order, I order directly, directly from an MNS dealer.",
      "text_native": "नहीं सर, मैं जो मंगाता हूं ना, डायरेक्ट, डायरेक्ट एमएनएस के डीलर से मंगाता हूं।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 28,
      "speaker": "agent",
      "start_s": 84.5,
      "end_s": 89.5,
      "text_en": "No sir, this rate of mine is final. 62750. On top of this, my freight will be 1350 rupees. The delivered cost will be 64100, for two mm.",
      "text_native": "नहीं सर, मेरा यह रेट फाइनल है। 62750। इसके ऊपर 1350 रुपए मेरा फ्रेट लगेगा। डिलीवर्ड कॉस्ट होगा 64100, दो एमएम का।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 29,
      "speaker": "customer",
      "start_s": 89.8,
      "end_s": 91.0,
      "text_en": "Finalize it at 63500, sir.",
      "text_native": "63500 में फाइनल करो ना सर।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 30,
      "speaker": "agent",
      "start_s": 91.5,
      "end_s": 92.0,
      "text_en": "For how much?",
      "text_native": "कितने में?"
    },
    {
      "ucid": "21112178878574481",
      "idx": 31,
      "speaker": "customer",
      "start_s": 92.5,
      "end_s": 93.0,
      "text_en": "63500.",
      "text_native": "63500।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 32,
      "speaker": "agent",
      "start_s": 93.5,
      "end_s": 94.2,
      "text_en": "63500?",
      "text_native": "63500?"
    },
    {
      "ucid": "21112178878574481",
      "idx": 33,
      "speaker": "customer",
      "start_s": 94.5,
      "end_s": 97.2,
      "text_en": "Yes. Do it with delivery, I'll give you a ten-ton order right now.",
      "text_native": "हां। डिलीवर करके करो, अभी दस टन का ऑर्डर देता हूं आपको।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 34,
      "speaker": "agent",
      "start_s": 97.5,
      "end_s": 99.2,
      "text_en": "It's very difficult. Do one thing, sir, hello?",
      "text_native": "बहुत मुश्किल है। एक काम करो सर, हेलो?"
    },
    {
      "ucid": "21112178878574481",
      "idx": 35,
      "speaker": "customer",
      "start_s": 99.5,
      "end_s": 99.8,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 36,
      "speaker": "agent",
      "start_s": 100.0,
      "end_s": 102.2,
      "text_en": "Make the payment at 64100, I will give you a cashback of 250 rupees.",
      "text_native": "64100 पे पेमेंट करो, 250 रुपीस का मैं आपको कैशबैक देता हूं।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 37,
      "speaker": "customer",
      "start_s": 102.5,
      "end_s": 103.2,
      "text_en": "No, sir.",
      "text_native": "नहीं ना सर।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 38,
      "speaker": "agent",
      "start_s": 103.5,
      "end_s": 105.5,
      "text_en": "Oh sir, I am taking a hit for you, you give me a little.",
      "text_native": "अरे सर जी, आपके लिए मैं हिट ले रहा हूं, आप मेरे को दे दो थोड़ा।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 39,
      "speaker": "customer",
      "start_s": 105.8,
      "end_s": 109.5,
      "text_en": "So I, I am also, look, right now we don't even know each other, still I am giving you an order.",
      "text_native": "अरे तो मैं, मैं भी देखो, अभी आपका हमारा कोई जान पहचान भी नहीं है, तो भी मैं आपको ऑर्डर दे रहा हूं।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 40,
      "speaker": "agent",
      "start_s": 109.8,
      "end_s": 111.0,
      "text_en": "Oh sir, it's not like that.",
      "text_native": "अरे सर जी, वैसा नहीं रहता ना।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 41,
      "speaker": "customer",
      "start_s": 111.5,
      "end_s": 118.5,
      "text_en": "It is like that. I am not asking for much of a reduction. The rate at which I am getting it, I am asking for that rate. But what's happening is, I've been registered for so long but our rates are not matching, sir.",
      "text_native": "वैसे ही। मैं ज्यादा थोड़ी कुछ कम करवा रहा हूं। जो, जो रेट से आ रहा है, वही रेट से बोल रहा हूं। लेकिन क्या है, इतना दिन से रजिस्टर्ड है लेकिन हमारा आपका रेट में नहीं बैठ रहा है सर।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 42,
      "speaker": "agent",
      "start_s": 119.2,
      "end_s": 128.5,
      "text_en": "I can get a maximum of 250 done. 63850 will be your landed cost. Okay? You will make the payment at 64150. You will pay at 64100, when the material is dispatched to you, you will get a cashback of 250 rupees, sir. Place one order. Why I am telling you is, the price is going to increase tomorrow.",
      "text_native": "250 का मैक्सिमम मैं करवा सकता हूं। 63850 आपको लैंडेड कॉस्ट होगा। ठीक है? पेमेंट आप करोगे 64150 से। 64100 का, 100 से पेमेंट करोगे, जब मटेरियल आपको डिस्पैच हो जाएगा ना, 250 रुपीस का कैशबैक मिल जाएगा सर। एक ऑर्डर लिखवा लो। क्यों बता रहा हूं आपको, कल प्राइस बढ़ने वाली है।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 43,
      "speaker": "customer",
      "start_s": 128.8,
      "end_s": 132.0,
      "text_en": "This rate, rate sir, this, this one, how much time does it take for the material to arrive?",
      "text_native": "ये रेट, रेट सर, ये, ये जो है ना, मटेरियल आने में कितना टाइम लगता है?"
    },
    {
      "ucid": "21112178878574481",
      "idx": 44,
      "speaker": "agent",
      "start_s": 132.0,
      "end_s": 138.8,
      "text_en": "What's there in material arrival, right now my material is readily available in coil form in Taloja. Okay? It will take roughly one day to cut it from the coil, and two days for delivery. It will be delivered to you in Nasik, Ambad in three days.",
      "text_native": "मटेरियल आने में क्या, अभी मेरा कॉइल फॉर्म में मटेरियल रेडीली अवेलेबल है तलोजा में। ओके? मैं इसको कॉइल से कट करने में मोटा-मोटा एक दिन, और दो दिन डिलीवरी के लिए। तीन दिन में डिलीवर हो जाएगा आपको नासिक में, अंबड।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 45,
      "speaker": "customer",
      "start_s": 139.0,
      "end_s": 140.0,
      "text_en": "What are the payment terms, sir?",
      "text_native": "पेमेंट टर्म्स क्या है सर?"
    },
    {
      "ucid": "21112178878574481",
      "idx": 46,
      "speaker": "agent",
      "start_s": 140.2,
      "end_s": 142.0,
      "text_en": "Payment terms are 100% advance against PI.",
      "text_native": "पेमेंट टर्म्स 100% एडवांस अगेंस्ट पीआई।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 47,
      "speaker": "customer",
      "start_s": 142.5,
      "end_s": 144.2,
      "text_en": "Give me your account details. JSW's.",
      "text_native": "आपका अकाउंट डिटेल दे दो ना। जेएसडब्ल्यू का।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 48,
      "speaker": "agent",
      "start_s": 144.5,
      "end_s": 147.2,
      "text_en": "Yes, I'll send it. Do you want to do it? Should I create an inquiry for this in the system? Tell me quickly.",
      "text_native": "हां, मैं भेजता हूं। करवाना है? इसको मैं इन्क्वायरी बनाऊं सिस्टम में? बताओ जल्दी।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 49,
      "speaker": "customer",
      "start_s": 147.5,
      "end_s": 148.8,
      "text_en": "Send the details, I'll check.",
      "text_native": "डिटेल भेजो, मैं चेक करूं।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 50,
      "speaker": "agent",
      "start_s": 149.0,
      "end_s": 149.8,
      "text_en": "Should I send the bank details?",
      "text_native": "बैंक डिटेल्स भेजूं?"
    },
    {
      "ucid": "21112178878574481",
      "idx": 51,
      "speaker": "customer",
      "start_s": 150.2,
      "end_s": 151.2,
      "text_en": "Yes, send the bank details, sir.",
      "text_native": "हां, बैंक डिटेल भेजो ना सर।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 52,
      "speaker": "agent",
      "start_s": 152.8,
      "end_s": 153.2,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178878574481",
      "idx": 53,
      "speaker": "customer",
      "start_s": 153.8,
      "end_s": 154.5,
      "text_en": "Yes sir, tell me.",
      "text_native": "हां सर, बोलो ना।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 54,
      "speaker": "agent",
      "start_s": 154.8,
      "end_s": 156.2,
      "text_en": "Should I WhatsApp you the bank details, you're saying?",
      "text_native": "मैं बैंक डिटेल्स आपको WhatsApp करूं, आप बोल रहे हो?"
    },
    {
      "ucid": "21112178878574481",
      "idx": 55,
      "speaker": "customer",
      "start_s": 156.5,
      "end_s": 156.8,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 56,
      "speaker": "agent",
      "start_s": 157.0,
      "end_s": 159.5,
      "text_en": "Is this email of yours active? anwarkhan3596@gmail.com?",
      "text_native": "आपका यह मेल चालू है क्या? anwarkhan3596@gmail.com?"
    },
    {
      "ucid": "21112178878574481",
      "idx": 57,
      "speaker": "customer",
      "start_s": 159.5,
      "end_s": 160.5,
      "text_en": "It's active, it's active.",
      "text_native": "चालू है, चालू है।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 58,
      "speaker": "agent",
      "start_s": 160.5,
      "end_s": 163.0,
      "text_en": "I have sent, I have sent it, look, I have sent you the mail. You must have received it.",
      "text_native": "मैंने भेज, मैंने भेज दिया देखो आपको मेल भेज दिया है। आया रहेगा आपको।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 59,
      "speaker": "agent",
      "start_s": 166.5,
      "end_s": 171.0,
      "text_en": "Sir, I will have to create an inquiry in the system first, let me tell you. The rate will come on that, then I will give you the PI, then you will make the payment.",
      "text_native": "सर, मेरे को पहले इन्क्वायरी सिस्टम में बनानी पड़ेगी हां सर, आपको बता दूं। उसके ऊपर रेट आएगा, फिर मैं आपको पीआई दूंगा, फिर पेमेंट करोगे आप।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 60,
      "speaker": "customer",
      "start_s": 172.0,
      "end_s": 172.8,
      "text_en": "Okay, okay.",
      "text_native": "ओके, ओके।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 61,
      "speaker": "agent",
      "start_s": 175.5,
      "end_s": 175.8,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178878574481",
      "idx": 62,
      "speaker": "customer",
      "start_s": 176.2,
      "end_s": 176.8,
      "text_en": "Yes sir, tell me.",
      "text_native": "हां सर, बोलो ना।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 63,
      "speaker": "agent",
      "start_s": 177.2,
      "end_s": 177.8,
      "text_en": "Anwar ji?",
      "text_native": "अनवर जी?"
    },
    {
      "ucid": "21112178878574481",
      "idx": 64,
      "speaker": "customer",
      "start_s": 178.2,
      "end_s": 178.5,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 65,
      "speaker": "agent",
      "start_s": 178.8,
      "end_s": 179.5,
      "text_en": "Did you get the mail?",
      "text_native": "मेल आया क्या आपको?"
    },
    {
      "ucid": "21112178878574481",
      "idx": 66,
      "speaker": "customer",
      "start_s": 179.8,
      "end_s": 181.0,
      "text_en": "I don't see it, sir. Did the WhatsApp come?",
      "text_native": "नहीं देख रहा है सर। WhatsApp आया?"
    },
    {
      "ucid": "21112178878574481",
      "idx": 67,
      "speaker": "agent",
      "start_s": 181.5,
      "end_s": 182.5,
      "text_en": "No, it didn't come on WhatsApp either.",
      "text_native": "नहीं, WhatsApp से भी नहीं आया।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 68,
      "speaker": "unknown",
      "start_s": 183.0,
      "end_s": 187.5,
      "text_en": "Give it to me, brother. Give it, give for a thousand. Send bank details. Give for a thousand. For one thousand.",
      "text_native": "दे दो ना भैया मेरे को। दे दो, हजार का दे। Send bank details। हजार का दो। एक हजार का।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 69,
      "speaker": "customer",
      "start_s": 188.5,
      "end_s": 195.5,
      "text_en": "What is that? Turn it over, turn it over and see. Take out that thin one. Take that one out.",
      "text_native": "वो क्या है? पलटी करो ना, पलटी करो देखो। वो पतला वाला निकालो ना। वो निकालो ना।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 70,
      "speaker": "agent",
      "start_s": 196.5,
      "end_s": 198.0,
      "text_en": "Hello, look, it must have come, sir, check WhatsApp.",
      "text_native": "हॅलो, देखो आया रहेगा सर, WhatsApp देखो।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 71,
      "speaker": "customer",
      "start_s": 198.5,
      "end_s": 199.2,
      "text_en": "It hasn't come, sir.",
      "text_native": "नहीं आया सर।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 72,
      "speaker": "agent",
      "start_s": 199.5,
      "end_s": 200.5,
      "text_en": "Wait, I'll send it manually.",
      "text_native": "मैं रुको, मैन्युअली भेजता हूं।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 73,
      "speaker": "customer",
      "start_s": 200.8,
      "end_s": 202.5,
      "text_en": "Yes, send, send it. Yes, the mail has come, sir.",
      "text_native": "हां भेज, भेजो। हां, मेल आया सर।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 74,
      "speaker": "agent",
      "start_s": 202.8,
      "end_s": 203.5,
      "text_en": "It came, right? Yes.",
      "text_native": "आया ना? हां।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 75,
      "speaker": "customer",
      "start_s": 205.0,
      "end_s": 207.5,
      "text_en": "Wait, don't put that. Wait two minutes.",
      "text_native": "रुको ना, वो मत डालो। रुको दो मिनट।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 76,
      "speaker": "agent",
      "start_s": 208.5,
      "end_s": 209.8,
      "text_en": "I have also WhatsApped everything to them.",
      "text_native": "उनको मैंने WhatsApp भी कर दिया है सब।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 77,
      "speaker": "customer",
      "start_s": 210.8,
      "end_s": 212.2,
      "text_en": "How much is the amount for ten tons, sir?",
      "text_native": "दस टन का कितना अमाउंट जा रहा है सर?"
    },
    {
      "ucid": "21112178878574481",
      "idx": 78,
      "speaker": "agent",
      "start_s": 212.5,
      "end_s": 212.8,
      "text_en": "Huh?",
      "text_native": "हां?"
    },
    {
      "ucid": "21112178878574481",
      "idx": 79,
      "speaker": "customer",
      "start_s": 213.0,
      "end_s": 214.2,
      "text_en": "How much is the amount for ten tons?",
      "text_native": "दस टन का कितना अमाउंट जा रहा है?"
    },
    {
      "ucid": "21112178878574481",
      "idx": 80,
      "speaker": "agent",
      "start_s": 214.5,
      "end_s": 217.5,
      "text_en": "For ten tons, look, the payment will be as per 64100. I will get the 250 cashback done. But,",
      "text_native": "दस टन का देखो 64100 के हिसाब से पेमेंट होगी। 250 का कैशबैक मैं करवा दूंगा। बट,"
    },
    {
      "ucid": "21112178878574481",
      "idx": 81,
      "speaker": "customer",
      "start_s": 217.5,
      "end_s": 219.5,
      "text_en": "Make it 63500, sir. Why are you stuck on that much?",
      "text_native": "6350 करो ना सर। क्या इतना पकड़ के बैठे हो?"
    },
    {
      "ucid": "21112178878574481",
      "idx": 82,
      "speaker": "agent",
      "start_s": 219.8,
      "end_s": 221.8,
      "text_en": "Oh sir, look, this is my bottom rate. Still, for you,",
      "text_native": "अरे सर जी, देखो, यह मेरा बॉटम रेट है। मैं फिर भी आपके लिए,"
    },
    {
      "ucid": "21112178878574481",
      "idx": 83,
      "speaker": "customer",
      "start_s": 221.8,
      "end_s": 224.2,
      "text_en": "You haven't given the bottom rate yet, sir, to me. That's why I am not able to buy from you, sir.",
      "text_native": "बॉटम रेट अभी दिए नहीं हो सर, मुझे। इसीलिए तो मैं आपसे ले नहीं पा रहा हूं सर।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 84,
      "speaker": "agent",
      "start_s": 224.5,
      "end_s": 224.8,
      "text_en": "Sir,",
      "text_native": "सर जी,"
    },
    {
      "ucid": "21112178878574481",
      "idx": 85,
      "speaker": "customer",
      "start_s": 224.8,
      "end_s": 227.0,
      "text_en": "Your guy is here, right sir, one, what's the name, Shaikh?",
      "text_native": "आपका बंदा यहां पे है ना सर, एक, क्या नाम है शेख का?"
    },
    {
      "ucid": "21112178878574481",
      "idx": 86,
      "speaker": "agent",
      "start_s": 227.5,
      "end_s": 228.0,
      "text_en": "What's the name?",
      "text_native": "क्या नाम है?"
    },
    {
      "ucid": "21112178878574481",
      "idx": 87,
      "speaker": "customer",
      "start_s": 228.2,
      "end_s": 231.2,
      "text_en": "In Nasik, there's someone named Shaikh, right, what's his name, I forgot. You have a guy in Nasik, right sir?",
      "text_native": "नासिक में शेख करके है ना, क्या नाम है उनका, मैं भूल गया। नासिक में आपका बंदा है ना सर कोई?"
    },
    {
      "ucid": "21112178878574481",
      "idx": 88,
      "speaker": "agent",
      "start_s": 231.5,
      "end_s": 234.2,
      "text_en": "In Nasik, our people keep coming, I mean, they are on the field. Azim? Azim Shaikh?",
      "text_native": "नासिक में तो आते रहते हैं हमारे, मतलब फील्ड पे ही रहते हैं। आजिम? आजिम शेख?"
    },
    {
      "ucid": "21112178878574481",
      "idx": 89,
      "speaker": "customer",
      "start_s": 234.5,
      "end_s": 235.5,
      "text_en": "Yes, yes, Atif Shaikh.",
      "text_native": "हां हां, आतिफ शेख।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 90,
      "speaker": "agent",
      "start_s": 236.0,
      "end_s": 241.0,
      "text_en": "Yes, now I am your account manager, sir. From now on, you can connect with me. I'll give you my, I have WhatsApped you, did you get the WhatsApp?",
      "text_native": "हां, अब आपका अकाउंट मैनेजर मैं हूं सर। अभी आप आगे से आप मुझसे कनेक्ट कर सकते हो। मैं आपको मेरा, मैंने आपको WhatsApp किया, आपको मिला WhatsApp?"
    },
    {
      "ucid": "21112178878574481",
      "idx": 91,
      "speaker": "customer",
      "start_s": 241.2,
      "end_s": 243.8,
      "text_en": "Yes, I got the WhatsApp, sir. The mail also came. The mail came.",
      "text_native": "हां, WhatsApp मिल गया सर मुझे। मेल भी आ गया। मेल आ गया।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 92,
      "speaker": "agent",
      "start_s": 244.0,
      "end_s": 247.0,
      "text_en": "The number that WhatsApped is my number. For now, I have called you from the system's number.",
      "text_native": "जो WhatsApp किया है वो मेरा नंबर है। अभी फिलहाल आपको मैंने सिस्टम के नंबर से फोन किया है।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 93,
      "speaker": "customer",
      "start_s": 247.2,
      "end_s": 248.2,
      "text_en": "What is your name, sir?",
      "text_native": "क्या नाम है सर आपका?"
    },
    {
      "ucid": "21112178878574481",
      "idx": 94,
      "speaker": "agent",
      "start_s": 248.5,
      "end_s": 249.5,
      "text_en": "Sudeep Sonawane.",
      "text_native": "सुदीप सोनावणे।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 95,
      "speaker": "customer",
      "start_s": 249.8,
      "end_s": 253.2,
      "text_en": "Sudeep Sonawane. Okay sir, okay. Its amount, how much is the amount, tell me the details for that.",
      "text_native": "सुदीप सोनावणे। ओके सर, ओके। उसका अमाउंट, अमाउंट कितना जा रहा है, वो बताओ मुझे डिटेल तो।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 96,
      "speaker": "agent",
      "start_s": 253.5,
      "end_s": 256.2,
      "text_en": "So I, should I first create an inquiry in the system, you will immediately get a quotation on it.",
      "text_native": "तो मैं, मैं पहले सिस्टम में इन्क्वायरी ले लूं क्या, तुरंत आपको कोटेशन मिल जाएगा उसके ऊपर।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 97,
      "speaker": "customer",
      "start_s": 256.2,
      "end_s": 256.8,
      "text_en": "Take it. Okay.",
      "text_native": "ले लो। ठीक है।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 98,
      "speaker": "agent",
      "start_s": 256.8,
      "end_s": 259.8,
      "text_en": "You will have to close this within half an hour, sir, okay? Otherwise, the price will increase tomorrow.",
      "text_native": "इस- इसको क्लोज करना पड़ेगा आपको आधे घंटे के अंदर सर, ठीक है? नहीं तो कल प्राइस बढ़ जाएगी अपनी।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 99,
      "speaker": "customer",
      "start_s": 259.8,
      "end_s": 264.5,
      "text_en": "Huh? If it increases, we'll take it at the increased price, what's the big deal in that. See, I do business in iron, so I don't do it with so much fear, sir.",
      "text_native": "हां? बढ़ जाएगा तो बढ़ा के लेंगे, उसमें कौन सी बात है। देखिए, लोहे का धंधा करता हूं तो इतना डर के नहीं करता हूं सर।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 100,
      "speaker": "agent",
      "start_s": 264.8,
      "end_s": 270.0,
      "text_en": "Yes, that's the thing. This is your delivery address, right, Gat number 25, Ashtavinayak Nagar, Plot 6, Ambad Link Road, Ambad, correct?",
      "text_native": "हां, वो तो बात ही है। अपना यह डिलीवरी एड्रेस यही है ना, गट नंबर 25, अष्टविनायक नगर, प्लॉट 6, अंबड लिंक रोड, अंबड, बराबर?"
    },
    {
      "ucid": "21112178878574481",
      "idx": 101,
      "speaker": "customer",
      "start_s": 270.0,
      "end_s": 270.8,
      "text_en": "Correct, correct.",
      "text_native": "बराबर, बराबर।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 102,
      "speaker": "agent",
      "start_s": 271.0,
      "end_s": 272.8,
      "text_en": "422010 is your pin code, right?",
      "text_native": "422010 यह पिन कोड है आपका, है ना?"
    },
    {
      "ucid": "21112178878574481",
      "idx": 103,
      "speaker": "customer",
      "start_s": 273.0,
      "end_s": 273.5,
      "text_en": "Yes, yes.",
      "text_native": "हां, हां।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 104,
      "speaker": "agent",
      "start_s": 273.8,
      "end_s": 277.0,
      "text_en": "Okay, I am creating an inquiry for you in the system. Give me ten minutes, we will close this now. Okay?",
      "text_native": "ठीक है, मैं आपको इन्क्वायरी ले रहा हूं सिस्टम में। मेरे को दस मिनट दीजिए, अपन इसको क्लोज करते हैं अभी। ओके?"
    },
    {
      "ucid": "21112178878574481",
      "idx": 105,
      "speaker": "customer",
      "start_s": 277.2,
      "end_s": 277.8,
      "text_en": "Okay, okay.",
      "text_native": "ओके, ओके।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 106,
      "speaker": "agent",
      "start_s": 278.0,
      "end_s": 281.2,
      "text_en": "Done, done. And I will call you from my number for the next call. Right now, I have called from the system's number. Hmm?",
      "text_native": "डन, डन। और यह मैं आपको मेरे नंबर से कॉल करूंगा नेक्स्ट कॉल। अभी सिस्टम के नंबर से किया है। हूं?"
    },
    {
      "ucid": "21112178878574481",
      "idx": 107,
      "speaker": "customer",
      "start_s": 281.5,
      "end_s": 282.0,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178878574481",
      "idx": 108,
      "speaker": "agent",
      "start_s": 282.5,
      "end_s": 282.8,
      "text_en": "Okay.",
      "text_native": "ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178878574481",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "[4s] AGENT: Hello sir, this is Sudeep calling from JSW One. Your company was registered on our portal for the Nasik location.",
      "comment": "Agent greeted, identified self and company, and used the customer's company name; the customer engaged immediately, implying permission."
    },
    {
      "ucid": "21112178878574481",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not lead with a supply or price hook; instead, the customer initiated the price discussion after the agent's opening."
    },
    {
      "ucid": "21112178878574481",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "[38s] AGENT: And which company are you comparing with?",
      "comment": "Agent only covered current supplier and payment terms (Q4, Q6), failing to ask about the customer's business profile, volume, or applications. This is below the 'partial' threshold."
    },
    {
      "ucid": "21112178878574481",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "[68s] AGENT: Now when you get it from the company, you will get prime JSW only. I will give TC, I will give an invoice.",
      "comment": "In response to a price comparison with a trader, the agent relevantly pitched the USP of guaranteed quality and a verifiable Test Certificate."
    },
    {
      "ucid": "21112178878574481",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent failed to capture the material grade and width, which are critical details required to create a valid quotation."
    },
    {
      "ucid": "21112178878574481",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "[274s] AGENT: Okay, I am creating an inquiry for you in the system. Give me ten minutes, we will close this now. Okay?",
      "comment": "Agent set a clear next step of creating an inquiry to generate a quote within ten minutes, which the customer agreed to."
    }
  ],
  "objections": [
    {
      "ucid": "21112178878574481",
      "obj_type": "price",
      "state": "handled",
      "evidence": "[36s] CUSTOMER: 64 is becoming too high, sir.",
      "response": "[38s] AGENT: Impossible. You won't get a lower rate than this, sir. If you are getting a lower rate, then you tell me how much you are getting. And which company are you comparing with?"
    },
    {
      "ucid": "21112178878574481",
      "obj_type": "incumbent_supplier",
      "state": "handled",
      "evidence": "[82s] CUSTOMER: No sir, what I order, I order directly, directly from an MNS dealer.",
      "response": "[68s] AGENT: Now when you get it from the company, you will get prime JSW only. I will give TC, I will give an invoice."
    }
  ],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL5 Qualify"
  ],
  "objection_phrases_list": []
}