{
  "ucid": "21112178878436671",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 18:02:46",
  "end_time": "2026-09-07 18:06:02",
  "duration_sec": 196,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Wrap up time exceeded :0",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA3950b142a1c1dcdac336761b0d677451.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 662,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178878436671__DIA3950b142a1c1dcdac336761b0d677451.mp3",
  "audio_bytes": 490320,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 163.44,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello.\n[6s] AGENT: Hello.\n[7s] AGENT: Uh good evening, am I talking to J Christ Engineering?\n[10s] CUSTOMER: Yes sir.\n[11s] AGENT: Sir, greetings, I am Jeevan speaking from JSW One Steels.   (Sir, வணக்கம், நான் ஜீவன் பேசுறேன் JSW One ஸ்டீல்ஸ்ல இருந்து.)\n[14s] CUSTOMER: Tell me, sir.   (சொல்லுங்க சார்.)\n[15s] AGENT: Sir, do you have any requirement for HR, CR, sheet, or coil right now, sir?   (சார், இப்போதைக்கு ஏதாவச்சு HR, CR, ஷீட்டா, காயிலா requirement இருக்கா சார்?)\n[18s] CUSTOMER: We, HR sheet one ton, just now two tons, for us monthly one ton runs, sir.   (நாங்க HR ஷீட் ஒரு டன் இப்போதான் ரெண்டு டன், எங்களுக்கு மன்த்லி வந்து ஒரு டன் ஓடும் சார்.)\n[22s] AGENT: Monthly one ton. Okay, can you buy in bulk, say five tons, directly from JSW?   (மன்த்லி ஒரு டன். சரி, நீங்க பல்க்கா ஒரு five ton டைரக்ட் JSWல இருந்து வாங்கிக்கலாமா?)\n[26s] CUSTOMER: If I buy, what is the rate?   (வாங்குனா எவ்ளோ ரேட் வருது?)\n[27s] AGENT: Right now the rate is the market price, sir. For HR and all, we give it at the market price.   (இப்போதைக்கு ரேட் வந்து மார்க்கெட் பிரைஸா சார். HR எல்லாமே நம்ம மார்க்கெட் பிரைஸ்ல தான் கொடுப்போம்.)\n[31s] CUSTOMER: Tell me that, tell me the market price, sir.   (அத சொல்லுங்க, மார்க்கெட் பிரைஸ் சொல்லுங்க சார்.)\n[33s] AGENT: The market price now is, today, I'll tell you today's rate, one minute.   (மார்க்கெட் பிரைஸ் இப்போ வந்து இன்னைக்கு, இன்னைக்கு வந்த ரேட் நான் சொல்றேன், ஒரு நிமிஷம்.)\n[39s] AGENT: Now for you in Chennai, the market price for sheet is 62,400.   (இப்போ உங்களுக்கு சென்னையில வந்து மார்க்கெட் பிரைஸ் வர்றது ஷீட்டுக்கு 62,400.)\n[43s] CUSTOMER: 62,400. Including GST?\n[45s] AGENT: No no, this is excluding GST, this is the delivered price, sir.   (இல்ல இல்ல, இது excluding GST, இது டெலிவர்ட் பிரைஸ் சார்.)\n[48s] CUSTOMER: What sir?   (என்ன சார்?)\n[48s] AGENT: Delivery price. That, for that, we will deliver it to you. This is including FOR price.   (டெலிவரி பிரைஸ். அதே அதுக்குன்னா உங்களுக்கு டெலிவரி பண்ணிருவோம். Including FOR பிரைஸ் இது.)\n[52s] CUSTOMER: Oh okay okay okay. 62 plus GST?   (ஓ சரி சரி சரி. 62 பிளஸ் GSTயா?)\n[54s] AGENT: Yes sir. 62,400 plus GST.   (ஆமா சார். 62,400 பிளஸ் GST.)\n[56s] CUSTOMER: Then the rate we buy at here itself comes, right sir. For us, it comes to 71 rupees, with including GST.   (அப்போ இங்க நாங்க வாங்கக்கூடிய ரேட்டே வந்துருதுல சார். எங்களுக்கு 71 ரூபாய்க்கு வந்துருது including GSTயோட.)\n[60s] AGENT: That sir, I don't know how that material will be. This is material coming directly from JSW, from the plant, sir.   (அது சார், அது வந்த மெட்டீரியல் எப்படி இருக்கும்னு தெரியல. இது டைரக்ட்லி JSWல இருந்து, பிளான்ட்ல இருந்து வர்ற மெட்டீரியல் சார்.)\n[64s] CUSTOMER: For us, it's for CNC cutting, right, for cutting designs. That material is not important, right.   (நமக்கு வந்துட்டு இந்த CNC கட்டிங் தானே, டிசைன் கட் பண்றதுக்கு தானே. அது மெட்டீரியல் வந்து இம்பார்டன்ட் கிடையாதுல.)\n[68s] AGENT: Sir, then do you prefer primary make or secondary make?   (சார், அப்போ உங்க பிரைமரி மேக்கா, செகண்டரி மேக்கா பிரிஃபர் பண்றது?)\n[71s] CUSTOMER: What sir?   (என்ன சார்?)\n[71s] AGENT: The material you use, is it primary make or secondary make?   (பிரைமரி மேக்கா, செகண்டரி மேக்கா நீங்க யூஸ் பண்ண மெட்டீரியல்?)\n[73s] CUSTOMER: We, for us, even the last material is okay. 3mm thickness, that's all.   (நாங்க எங்களுக்கு கடைசி மெட்டீரியல்னாலும் ஓகே தான். 3mm திக்னஸ், அவ்வளவுதான்.)\n[76s] AGENT: Oh okay okay. Then secondary make, okay, so for that you use more of secondary make, right?   (ஓ ஓகே ஓகே. அப்போ செகண்டரி மேக், ஓகே அப்போ அதுக்குன்னா நீங்க செகண்டரி மேக்கும் ஜாஸ்தி யூஸ் பண்ணுவோம், அதுதானே?)\n[80s] CUSTOMER: Yes sir. For us, there should be a 3mm sheet, that's all. Ten by four, ten by five, 3mm, that's all.   (ஆமா சார். எங்களுக்கு வந்து 3mm ஷீட் இருக்கணும், அவ்வளவுதான். பத்துக்கு நாலு, பத்துக்கு அஞ்சு, 3mm, அவ்வளவுதான்.)\n[83s] AGENT: That sheet doesn't have to be Tata, doesn't have to be JSW, nothing like that.   (அந்த ஷீட் Tata வேணும், JSW வேணும், அப்படி ஒன்னும் இல்ல.)\n[86s] CUSTOMER: Nothing like that, sir. Because they don't ask about that. For us, it's this much rate per square feet, that's all.   (அப்படி ஒன்னும் இல்ல சார். ஏன்னா இவங்க அதை பத்தி கேக்குறது இல்லல. ஸ்கொயர் ஃபீட் எங்களுக்கு இவ்ளோ ரேட், அவ்வளவுதான்.)\n[89s] AGENT: Oh okay okay, okay okay. Sir, in the future, if you have a requirement to use JSW's sheet, to use a primary sheet, definitely call me, sir. I will help you.   (ஓ ஓகே ஓகே, சரி சரி. சார், உங்களுக்கு ஃபியூச்சர்ல இப்போ JSWவோட ஷீட்டை யூஸ் பண்ணனும், பிரைமரி ஷீட்டை யூஸ் பண்ணனும்னு ஏதாவச்சு ஒரு requirement வந்துச்சுன்னா கண்டிப்பா கால் பண்ணுங்க சார். நானே ஹெல்ப் பண்ணி தரேன்.)\n[96s] CUSTOMER: Okay sir, okay sir.   (சரிங்க சார், சரிங்க சார்.)\n[97s] AGENT: Okay sir. Thank you, thank you so much, sir.   (சரி சார். Thank you, thank you so much, sir.)\n[99s] CUSTOMER: Okay sir, okay okay.",
  "language": "Tamil",
  "languages": "[\"Tamil\", \"English\"]",
  "turn_count": 35,
  "connected": 1,
  "audio_notes": "clear: The customer's voice is slightly lower in volume than the agent's, but still understandable.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "35 turns, clean transcript (0% inaudible)",
  "band_language": "Tamil",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must lead the call by following the pitch structure; ask discovery questions proactively instead of only reacting to what the customer volunteers.",
  "usp_relevance": "mismatched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": null,
  "catalogue_status": "not_available",
  "quality_flags_total": 2,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a manufacturer who does CNC cutting. The customer was a poor fit, requiring only 1 ton/month of low-cost secondary material, making JSW's primary steel uncompetitive on price. The agent quoted a price, which the customer rejected, and the agent's attempt to counter with a quality argument was dismissed. The call ended without a next step as the customer was not a fit for the product.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Sir, greetings, I am Jeevan speaking from JSW One Steels.\", \"comment\": \"The agent did not ask for permission to speak or if it was a good time.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Sir, do you have any requirement for HR, CR, sheet, or coil right now, sir?\", \"comment\": \"The agent did not lead with a supply or price hook, instead jumping directly to a requirement check.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent asked zero of the six required discovery questions; all information was volunteered by the customer.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: This is material coming directly from JSW, from the plant, sir.\", \"comment\": \"The agent pitched only one USP (quality) which was irrelevant to a customer who explicitly stated they use low-cost secondary material.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"CUSTOMER: We, HR sheet one ton, just now two tons, for us monthly one ton runs, sir.\", \"comment\": \"The agent did not proactively ask for or capture the full requirement details (like delivery date) and did not check stock.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Sir, in the future, if you have a requirement to use JSW's sheet... definitely call me, sir.\", \"comment\": \"The agent did not set a concrete next step, ending with a generic 'call me if you need something'.\"}], \"usp_relevance\": \"mismatched\", \"pitch_coaching_note\": \"You must lead the call by following the pitch structure; ask discovery questions proactively instead of only reacting to what the customer volunteers.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": null, \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"CUSTOMER: Then the rate we buy at here itself comes, right sir. For us, it comes to 71 rupees, with including GST.\", \"response\": \"AGENT: That sir, I don't know how that material will be. This is material coming directly from JSW, from the plant, sir.\"}], \"call_summary\": \"The agent contacted a manufacturer who does CNC cutting. The customer was a poor fit, requiring only 1 ton/month of low-cost secondary material, making JSW's primary steel uncompetitive on price. The agent quoted a price, which the customer rejected, and the agent's attempt to counter with a quality argument was dismissed. The call ended without a next step as the customer was not a fit for the product.\"}",
  "error": null,
  "latency_ms": 43783,
  "input_tokens": 4213,
  "output_tokens": 926,
  "created_at": "2026-09-25 11:22:40",
  "sentiment": "positive",
  "sentiment_score": 0.189,
  "sentiment_confidence": "high",
  "pos": 5,
  "neg": 2,
  "lex_hits": 14,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.614,
  "agent_talk_sec": 50.5,
  "customer_talk_sec": 31.7,
  "dead_air_sec": 113.8,
  "longest_monologue_sec": 6.7,
  "agent_wpm": 291.1,
  "interruptions": 0,
  "agent_turns": 18,
  "customer_turns": 17,
  "discovery_qs": 6,
  "words_agent": 245,
  "words_customer": 153,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178878436671",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.07,
      "end_s": 5.47,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178878436671",
      "idx": 1,
      "speaker": "agent",
      "start_s": 5.7,
      "end_s": 6.0,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178878436671",
      "idx": 2,
      "speaker": "agent",
      "start_s": 6.63,
      "end_s": 9.4,
      "text_en": "Uh good evening, am I talking to J Christ Engineering?",
      "text_native": "Uh good evening, am I talking to J Christ Engineering?"
    },
    {
      "ucid": "21112178878436671",
      "idx": 3,
      "speaker": "customer",
      "start_s": 9.8,
      "end_s": 10.37,
      "text_en": "Yes sir.",
      "text_native": "Yes sir."
    },
    {
      "ucid": "21112178878436671",
      "idx": 4,
      "speaker": "agent",
      "start_s": 10.77,
      "end_s": 13.7,
      "text_en": "Sir, greetings, I am Jeevan speaking from JSW One Steels.",
      "text_native": "Sir, வணக்கம், நான் ஜீவன் பேசுறேன் JSW One ஸ்டீல்ஸ்ல இருந்து."
    },
    {
      "ucid": "21112178878436671",
      "idx": 5,
      "speaker": "customer",
      "start_s": 13.99,
      "end_s": 14.6,
      "text_en": "Tell me, sir.",
      "text_native": "சொல்லுங்க சார்."
    },
    {
      "ucid": "21112178878436671",
      "idx": 6,
      "speaker": "agent",
      "start_s": 14.6,
      "end_s": 17.4,
      "text_en": "Sir, do you have any requirement for HR, CR, sheet, or coil right now, sir?",
      "text_native": "சார், இப்போதைக்கு ஏதாவச்சு HR, CR, ஷீட்டா, காயிலா requirement இருக்கா சார்?"
    },
    {
      "ucid": "21112178878436671",
      "idx": 7,
      "speaker": "customer",
      "start_s": 17.8,
      "end_s": 21.3,
      "text_en": "We, HR sheet one ton, just now two tons, for us monthly one ton runs, sir.",
      "text_native": "நாங்க HR ஷீட் ஒரு டன் இப்போதான் ரெண்டு டன், எங்களுக்கு மன்த்லி வந்து ஒரு டன் ஓடும் சார்."
    },
    {
      "ucid": "21112178878436671",
      "idx": 8,
      "speaker": "agent",
      "start_s": 21.67,
      "end_s": 25.2,
      "text_en": "Monthly one ton. Okay, can you buy in bulk, say five tons, directly from JSW?",
      "text_native": "மன்த்லி ஒரு டன். சரி, நீங்க பல்க்கா ஒரு five ton டைரக்ட் JSWல இருந்து வாங்கிக்கலாமா?"
    },
    {
      "ucid": "21112178878436671",
      "idx": 9,
      "speaker": "customer",
      "start_s": 25.57,
      "end_s": 26.7,
      "text_en": "If I buy, what is the rate?",
      "text_native": "வாங்குனா எவ்ளோ ரேட் வருது?"
    },
    {
      "ucid": "21112178878436671",
      "idx": 10,
      "speaker": "agent",
      "start_s": 27.1,
      "end_s": 30.8,
      "text_en": "Right now the rate is the market price, sir. For HR and all, we give it at the market price.",
      "text_native": "இப்போதைக்கு ரேட் வந்து மார்க்கெட் பிரைஸா சார். HR எல்லாமே நம்ம மார்க்கெட் பிரைஸ்ல தான் கொடுப்போம்."
    },
    {
      "ucid": "21112178878436671",
      "idx": 11,
      "speaker": "customer",
      "start_s": 31.0,
      "end_s": 32.3,
      "text_en": "Tell me that, tell me the market price, sir.",
      "text_native": "அத சொல்லுங்க, மார்க்கெட் பிரைஸ் சொல்லுங்க சார்."
    },
    {
      "ucid": "21112178878436671",
      "idx": 12,
      "speaker": "agent",
      "start_s": 32.6,
      "end_s": 35.8,
      "text_en": "The market price now is, today, I'll tell you today's rate, one minute.",
      "text_native": "மார்க்கெட் பிரைஸ் இப்போ வந்து இன்னைக்கு, இன்னைக்கு வந்த ரேட் நான் சொல்றேன், ஒரு நிமிஷம்."
    },
    {
      "ucid": "21112178878436671",
      "idx": 13,
      "speaker": "agent",
      "start_s": 38.9,
      "end_s": 42.4,
      "text_en": "Now for you in Chennai, the market price for sheet is 62,400.",
      "text_native": "இப்போ உங்களுக்கு சென்னையில வந்து மார்க்கெட் பிரைஸ் வர்றது ஷீட்டுக்கு 62,400."
    },
    {
      "ucid": "21112178878436671",
      "idx": 14,
      "speaker": "customer",
      "start_s": 42.8,
      "end_s": 44.7,
      "text_en": "62,400. Including GST?",
      "text_native": "62,400. Including GST?"
    },
    {
      "ucid": "21112178878436671",
      "idx": 15,
      "speaker": "agent",
      "start_s": 45.1,
      "end_s": 47.2,
      "text_en": "No no, this is excluding GST, this is the delivered price, sir.",
      "text_native": "இல்ல இல்ல, இது excluding GST, இது டெலிவர்ட் பிரைஸ் சார்."
    },
    {
      "ucid": "21112178878436671",
      "idx": 16,
      "speaker": "customer",
      "start_s": 47.6,
      "end_s": 48.1,
      "text_en": "What sir?",
      "text_native": "என்ன சார்?"
    },
    {
      "ucid": "21112178878436671",
      "idx": 17,
      "speaker": "agent",
      "start_s": 48.3,
      "end_s": 51.7,
      "text_en": "Delivery price. That, for that, we will deliver it to you. This is including FOR price.",
      "text_native": "டெலிவரி பிரைஸ். அதே அதுக்குன்னா உங்களுக்கு டெலிவரி பண்ணிருவோம். Including FOR பிரைஸ் இது."
    },
    {
      "ucid": "21112178878436671",
      "idx": 18,
      "speaker": "customer",
      "start_s": 51.9,
      "end_s": 53.9,
      "text_en": "Oh okay okay okay. 62 plus GST?",
      "text_native": "ஓ சரி சரி சரி. 62 பிளஸ் GSTயா?"
    },
    {
      "ucid": "21112178878436671",
      "idx": 19,
      "speaker": "agent",
      "start_s": 54.2,
      "end_s": 55.9,
      "text_en": "Yes sir. 62,400 plus GST.",
      "text_native": "ஆமா சார். 62,400 பிளஸ் GST."
    },
    {
      "ucid": "21112178878436671",
      "idx": 20,
      "speaker": "customer",
      "start_s": 56.1,
      "end_s": 59.4,
      "text_en": "Then the rate we buy at here itself comes, right sir. For us, it comes to 71 rupees, with including GST.",
      "text_native": "அப்போ இங்க நாங்க வாங்கக்கூடிய ரேட்டே வந்துருதுல சார். எங்களுக்கு 71 ரூபாய்க்கு வந்துருது including GSTயோட."
    },
    {
      "ucid": "21112178878436671",
      "idx": 21,
      "speaker": "agent",
      "start_s": 59.9,
      "end_s": 63.6,
      "text_en": "That sir, I don't know how that material will be. This is material coming directly from JSW, from the plant, sir.",
      "text_native": "அது சார், அது வந்த மெட்டீரியல் எப்படி இருக்கும்னு தெரியல. இது டைரக்ட்லி JSWல இருந்து, பிளான்ட்ல இருந்து வர்ற மெட்டீரியல் சார்."
    },
    {
      "ucid": "21112178878436671",
      "idx": 22,
      "speaker": "customer",
      "start_s": 63.9,
      "end_s": 68.1,
      "text_en": "For us, it's for CNC cutting, right, for cutting designs. That material is not important, right.",
      "text_native": "நமக்கு வந்துட்டு இந்த CNC கட்டிங் தானே, டிசைன் கட் பண்றதுக்கு தானே. அது மெட்டீரியல் வந்து இம்பார்டன்ட் கிடையாதுல."
    },
    {
      "ucid": "21112178878436671",
      "idx": 23,
      "speaker": "agent",
      "start_s": 68.3,
      "end_s": 70.4,
      "text_en": "Sir, then do you prefer primary make or secondary make?",
      "text_native": "சார், அப்போ உங்க பிரைமரி மேக்கா, செகண்டரி மேக்கா பிரிஃபர் பண்றது?"
    },
    {
      "ucid": "21112178878436671",
      "idx": 24,
      "speaker": "customer",
      "start_s": 70.6,
      "end_s": 71.0,
      "text_en": "What sir?",
      "text_native": "என்ன சார்?"
    },
    {
      "ucid": "21112178878436671",
      "idx": 25,
      "speaker": "agent",
      "start_s": 71.2,
      "end_s": 72.9,
      "text_en": "The material you use, is it primary make or secondary make?",
      "text_native": "பிரைமரி மேக்கா, செகண்டரி மேக்கா நீங்க யூஸ் பண்ண மெட்டீரியல்?"
    },
    {
      "ucid": "21112178878436671",
      "idx": 26,
      "speaker": "customer",
      "start_s": 73.1,
      "end_s": 76.0,
      "text_en": "We, for us, even the last material is okay. 3mm thickness, that's all.",
      "text_native": "நாங்க எங்களுக்கு கடைசி மெட்டீரியல்னாலும் ஓகே தான். 3mm திக்னஸ், அவ்வளவுதான்."
    },
    {
      "ucid": "21112178878436671",
      "idx": 27,
      "speaker": "agent",
      "start_s": 76.4,
      "end_s": 79.7,
      "text_en": "Oh okay okay. Then secondary make, okay, so for that you use more of secondary make, right?",
      "text_native": "ஓ ஓகே ஓகே. அப்போ செகண்டரி மேக், ஓகே அப்போ அதுக்குன்னா நீங்க செகண்டரி மேக்கும் ஜாஸ்தி யூஸ் பண்ணுவோம், அதுதானே?"
    },
    {
      "ucid": "21112178878436671",
      "idx": 28,
      "speaker": "customer",
      "start_s": 79.9,
      "end_s": 83.2,
      "text_en": "Yes sir. For us, there should be a 3mm sheet, that's all. Ten by four, ten by five, 3mm, that's all.",
      "text_native": "ஆமா சார். எங்களுக்கு வந்து 3mm ஷீட் இருக்கணும், அவ்வளவுதான். பத்துக்கு நாலு, பத்துக்கு அஞ்சு, 3mm, அவ்வளவுதான்."
    },
    {
      "ucid": "21112178878436671",
      "idx": 29,
      "speaker": "agent",
      "start_s": 83.3,
      "end_s": 85.5,
      "text_en": "That sheet doesn't have to be Tata, doesn't have to be JSW, nothing like that.",
      "text_native": "அந்த ஷீட் Tata வேணும், JSW வேணும், அப்படி ஒன்னும் இல்ல."
    },
    {
      "ucid": "21112178878436671",
      "idx": 30,
      "speaker": "customer",
      "start_s": 85.7,
      "end_s": 89.1,
      "text_en": "Nothing like that, sir. Because they don't ask about that. For us, it's this much rate per square feet, that's all.",
      "text_native": "அப்படி ஒன்னும் இல்ல சார். ஏன்னா இவங்க அதை பத்தி கேக்குறது இல்லல. ஸ்கொயர் ஃபீட் எங்களுக்கு இவ்ளோ ரேட், அவ்வளவுதான்."
    },
    {
      "ucid": "21112178878436671",
      "idx": 31,
      "speaker": "agent",
      "start_s": 89.4,
      "end_s": 95.3,
      "text_en": "Oh okay okay, okay okay. Sir, in the future, if you have a requirement to use JSW's sheet, to use a primary sheet, definitely call me, sir. I will help you.",
      "text_native": "ஓ ஓகே ஓகே, சரி சரி. சார், உங்களுக்கு ஃபியூச்சர்ல இப்போ JSWவோட ஷீட்டை யூஸ் பண்ணனும், பிரைமரி ஷீட்டை யூஸ் பண்ணனும்னு ஏதாவச்சு ஒரு requirement வந்துச்சுன்னா கண்டிப்பா கால் பண்ணுங்க சார். நானே ஹெல்ப் பண்ணி தரேன்."
    },
    {
      "ucid": "21112178878436671",
      "idx": 32,
      "speaker": "customer",
      "start_s": 95.5,
      "end_s": 96.6,
      "text_en": "Okay sir, okay sir.",
      "text_native": "சரிங்க சார், சரிங்க சார்."
    },
    {
      "ucid": "21112178878436671",
      "idx": 33,
      "speaker": "agent",
      "start_s": 96.7,
      "end_s": 98.4,
      "text_en": "Okay sir. Thank you, thank you so much, sir.",
      "text_native": "சரி சார். Thank you, thank you so much, sir."
    },
    {
      "ucid": "21112178878436671",
      "idx": 34,
      "speaker": "customer",
      "start_s": 98.6,
      "end_s": 99.8,
      "text_en": "Okay sir, okay okay.",
      "text_native": "Okay sir, okay okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178878436671",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Sir, greetings, I am Jeevan speaking from JSW One Steels.",
      "comment": "The agent did not ask for permission to speak or if it was a good time."
    },
    {
      "ucid": "21112178878436671",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Sir, do you have any requirement for HR, CR, sheet, or coil right now, sir?",
      "comment": "The agent did not lead with a supply or price hook, instead jumping directly to a requirement check."
    },
    {
      "ucid": "21112178878436671",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent asked zero of the six required discovery questions; all information was volunteered by the customer."
    },
    {
      "ucid": "21112178878436671",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: This is material coming directly from JSW, from the plant, sir.",
      "comment": "The agent pitched only one USP (quality) which was irrelevant to a customer who explicitly stated they use low-cost secondary material."
    },
    {
      "ucid": "21112178878436671",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "CUSTOMER: We, HR sheet one ton, just now two tons, for us monthly one ton runs, sir.",
      "comment": "The agent did not proactively ask for or capture the full requirement details (like delivery date) and did not check stock."
    },
    {
      "ucid": "21112178878436671",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Sir, in the future, if you have a requirement to use JSW's sheet... definitely call me, sir.",
      "comment": "The agent did not set a concrete next step, ending with a generic 'call me if you need something'."
    }
  ],
  "objections": [
    {
      "ucid": "21112178878436671",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "CUSTOMER: Then the rate we buy at here itself comes, right sir. For us, it comes to 71 rupees, with including GST.",
      "response": "AGENT: That sir, I don't know how that material will be. This is material coming directly from JSW, from the plant, sir."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}