{ "ucid": "21112178878135392", "call_date": "2026-09-07", "start_time": "1899-12-30 17:12:33", "end_time": "1899-12-30 17:12:56", "duration_sec": 23, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "General Enquiry", "agent": "Kartikey Chauhan", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA1c10af2aebc346fa15ba64b482136f02.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 118, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178878135392__DIA1c10af2aebc346fa15ba64b482136f02.mp3", "audio_bytes": 25920, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 11:36:57.972567+00", "audio_secs": 8.64, "source_file": "Sep1-10.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[2s] CUSTOMER: Hello (हेलो)\n[3s] AGENT: Hello (हेलो)\n[3s] CUSTOMER: Yes. (हाँ जी।)\n[4s] AGENT: Sir, good evening. (सर गुड इवनिंग।)\n[5s] CUSTOMER: Good evening. (गुड इवनिंग जी।)", "language": "Hinglish", "languages": "[\"Hindi\", \"English\"]", "turn_count": 5, "connected": 1, "audio_notes": "clear: The recording is very short and only contains the initial greetings.", "transcript_status": "ok", "transcript_error": null, "band": "amber", "band_reason": "only 5 turns - short exchange, limited evidence to score", "band_language": "Hinglish", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 0.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "You must always complete the full opener by stating your name and company, as the customer disconnected before you could even introduce yourself.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "unknown", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The call consisted only of mutual greetings between the agent and the customer. The call ended immediately after this exchange, before any business purpose could be stated or information gathered.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Sir, good evening.\", \"comment\": \"The agent greeted the customer but failed to identify himself or JSW One, and did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could deliver the hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the call ended after the initial greeting.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the pitch stage.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the qualification stage.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no next step established.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must always complete the full opener by stating your name and company, as the customer disconnected before you could even introduce yourself.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The call consisted only of mutual greetings between the agent and the customer. The call ended immediately after this exchange, before any business purpose could be stated or information gathered.\"}", "error": null, "latency_ms": 18883, "input_tokens": 2610, "output_tokens": 616, "created_at": "2026-09-25 10:51:08", "sentiment": "neutral", "sentiment_score": 0.12, "sentiment_confidence": "med", "pos": 0, "neg": 0, "lex_hits": 1, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.419, "agent_talk_sec": 1.3, "customer_talk_sec": 1.8, "dead_air_sec": 19.9, "longest_monologue_sec": 1.0, "agent_wpm": null, "interruptions": 0, "agent_turns": 2, "customer_turns": 3, "discovery_qs": 0, "words_agent": 4, "words_customer": 4, "monologue_heavy": 0, "turns": [ { "ucid": "21112178878135392", "idx": 0, "speaker": "customer", "start_s": 1.57, "end_s": 2.14, "text_en": "Hello", "text_native": "हेलो" }, { "ucid": "21112178878135392", "idx": 1, "speaker": "agent", "start_s": 2.66, "end_s": 3.0, "text_en": "Hello", "text_native": "हेलो" }, { "ucid": "21112178878135392", "idx": 2, "speaker": "customer", "start_s": 3.3, "end_s": 3.73, "text_en": "Yes.", "text_native": "हाँ जी।" }, { "ucid": "21112178878135392", "idx": 3, "speaker": "agent", "start_s": 4.1, "end_s": 5.1, "text_en": "Sir, good evening.", "text_native": "सर गुड इवनिंग।" }, { "ucid": "21112178878135392", "idx": 4, "speaker": "customer", "start_s": 5.3, "end_s": 6.1, "text_en": "Good evening.", "text_native": "गुड इवनिंग जी।" } ], "steps": [ { "ucid": "21112178878135392", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "AGENT: Sir, good evening.", "comment": "The agent greeted the customer but failed to identify himself or JSW One, and did not ask for permission to speak." }, { "ucid": "21112178878135392", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended before the agent could deliver the hook." }, { "ucid": "21112178878135392", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "No discovery questions were asked as the call ended after the initial greeting." }, { "ucid": "21112178878135392", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call did not progress to the pitch stage." }, { "ucid": "21112178878135392", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call did not progress to the qualification stage." }, { "ucid": "21112178878135392", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended abruptly with no next step established." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL5 Qualify", "SL6 Closure with next step" ], "objection_phrases_list": [] }