{
  "ucid": "21112178878004511",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 16:50:45",
  "end_time": "2026-09-07 16:51:38",
  "duration_sec": 53,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Does_not_deal_Steel",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAcc83c4d3f1cd7a8c955cc9b846d9bd5b.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 692,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178878004511__DIAcc83c4d3f1cd7a8c955cc9b846d9bd5b.mp3",
  "audio_bytes": 84024,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 28.008,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello.\n[3s] AGENT: Hello.\n[3s] AGENT: Uh, Hindavi Infra and Industry?\n[5s] CUSTOMER: Hello.\n[6s] AGENT: Hello?\n[7s] CUSTOMER: Yes.   (हां.)\n[7s] AGENT: Hindavi Infra and Industry?\n[10s] CUSTOMER: Hello?\n[11s] CUSTOMER: Uh, who is speaking?   (अह कौन बोल रहा है?)\n[12s] AGENT: I am Sudeep speaking, madam, from JSW One MSME, from Ranchi.   (मैं सुदीप बोल रहा हूं मैडम, JSW One MSME से, रांची से।)\n[16s] CUSTOMER: No, actually   (नहीं, एक्चुअली)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "clear: A child's voice is audible in the background but does not significantly affect transcription clarity.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Always complete your opener by asking for permission to speak; this can prevent the customer from ending the call early.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent attempted to introduce themself and confirm the company name. The customer interrupted and the call ended before any business could be discussed. The reason for the disconnection is unclear from the transcript.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I am Sudeep speaking, madam, from JSW One MSME, from Ranchi.\", \"comment\": \"The agent identified themself and the company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could deliver a hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the call ended during the introduction.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the pitch stage.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the qualification stage.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No next step was established as the call ended abruptly.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Always complete your opener by asking for permission to speak; this can prevent the customer from ending the call early.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent attempted to introduce themself and confirm the company name. The customer interrupted and the call ended before any business could be discussed. The reason for the disconnection is unclear from the transcript.\"}",
  "error": null,
  "latency_ms": 21289,
  "input_tokens": 2724,
  "output_tokens": 623,
  "created_at": "2026-09-25 11:23:33",
  "sentiment": "negative",
  "sentiment_score": -0.3,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.657,
  "agent_talk_sec": 7.1,
  "customer_talk_sec": 3.7,
  "dead_air_sec": 42.2,
  "longest_monologue_sec": 3.1,
  "agent_wpm": 185.9,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 6,
  "discovery_qs": 3,
  "words_agent": 22,
  "words_customer": 10,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178878004511",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.83,
      "end_s": 2.33,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178878004511",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.53,
      "end_s": 2.88,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178878004511",
      "idx": 2,
      "speaker": "agent",
      "start_s": 3.36,
      "end_s": 5.0,
      "text_en": "Uh, Hindavi Infra and Industry?",
      "text_native": "Uh, Hindavi Infra and Industry?"
    },
    {
      "ucid": "21112178878004511",
      "idx": 3,
      "speaker": "customer",
      "start_s": 5.23,
      "end_s": 5.66,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178878004511",
      "idx": 4,
      "speaker": "agent",
      "start_s": 6.0,
      "end_s": 6.43,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178878004511",
      "idx": 5,
      "speaker": "customer",
      "start_s": 6.84,
      "end_s": 7.1,
      "text_en": "Yes.",
      "text_native": "हां."
    },
    {
      "ucid": "21112178878004511",
      "idx": 6,
      "speaker": "agent",
      "start_s": 7.4,
      "end_s": 9.0,
      "text_en": "Hindavi Infra and Industry?",
      "text_native": "Hindavi Infra and Industry?"
    },
    {
      "ucid": "21112178878004511",
      "idx": 7,
      "speaker": "customer",
      "start_s": 9.6,
      "end_s": 10.0,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178878004511",
      "idx": 8,
      "speaker": "customer",
      "start_s": 10.8,
      "end_s": 11.7,
      "text_en": "Uh, who is speaking?",
      "text_native": "अह कौन बोल रहा है?"
    },
    {
      "ucid": "21112178878004511",
      "idx": 9,
      "speaker": "agent",
      "start_s": 12.1,
      "end_s": 15.2,
      "text_en": "I am Sudeep speaking, madam, from JSW One MSME, from Ranchi.",
      "text_native": "मैं सुदीप बोल रहा हूं मैडम, JSW One MSME से, रांची से।"
    },
    {
      "ucid": "21112178878004511",
      "idx": 10,
      "speaker": "customer",
      "start_s": 16.0,
      "end_s": 17.2,
      "text_en": "No, actually",
      "text_native": "नहीं, एक्चुअली"
    }
  ],
  "steps": [
    {
      "ucid": "21112178878004511",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I am Sudeep speaking, madam, from JSW One MSME, from Ranchi.",
      "comment": "The agent identified themself and the company but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178878004511",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could deliver a hook."
    },
    {
      "ucid": "21112178878004511",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the call ended during the introduction."
    },
    {
      "ucid": "21112178878004511",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the pitch stage."
    },
    {
      "ucid": "21112178878004511",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the qualification stage."
    },
    {
      "ucid": "21112178878004511",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No next step was established as the call ended abruptly."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}