{
  "ucid": "21112178877749611",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 16:08:16",
  "end_time": "2026-09-07 16:10:48",
  "duration_sec": 152,
  "campaign": "MSME_IS_India_ProductOpps_Reg_Acc",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA03702edc33fb396fbc026f566d3c83d1.mp3",
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  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178877749611__DIA03702edc33fb396fbc026f566d3c83d1.mp3",
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  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 125.136,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] UNKNOWN: Your call has been forwarded to voicemail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n[10s] AGENT: Hi, this is Rohit Mishra here from JSW One platforms. I saw that you have registered over my over our platform.",
  "language": "English",
  "languages": "[\"English\", \"Hindi\"]",
  "turn_count": 2,
  "connected": 0,
  "audio_notes": "noisy: The call goes to a voicemail system. The agent starts leaving a message, but the recording is overwhelmed by extremely loud background noise from a busy call center, which includes other conversations in Hindi.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "red",
  "band_reason": "no human conversation on the recording (voicemail / IVR / ringing)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "excluded",
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  "rubric_version": "1.0.0",
  "exclusion_reason": "dead / non-analysable call (red band): 2 turns",
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
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  "material_flag": null,
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  "catalogue_status": null,
  "quality_flags_total": null,
  "supply_flag": null,
  "supply_details": null,
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": null,
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  "latency_ms": null,
  "input_tokens": null,
  "output_tokens": null,
  "created_at": "2026-09-25 10:42:51",
  "sentiment": "n/a",
  "sentiment_score": null,
  "sentiment_confidence": "none",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "excluded: dead call (red band)",
  "talk_ratio": 1.0,
  "agent_talk_sec": 4.9,
  "customer_talk_sec": 0.0,
  "dead_air_sec": 147.1,
  "longest_monologue_sec": 4.9,
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  "interruptions": 0,
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  "discovery_qs": 0,
  "words_agent": 21,
  "words_customer": 0,
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    {
      "ucid": "21112178877749611",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.77,
      "end_s": 8.36,
      "text_en": "Your call has been forwarded to voicemail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.",
      "text_native": "Your call has been forwarded to voicemail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up."
    },
    {
      "ucid": "21112178877749611",
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      "text_en": "Hi, this is Rohit Mishra here from JSW One platforms. I saw that you have registered over my over our platform.",
      "text_native": "Hi, this is Rohit Mishra here from JSW One platforms. I saw that you have registered over my over our platform."
    }
  ],
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  "objections": [],
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}