{
  "ucid": "21112178877707951",
  "call_date": "2026-09-07",
  "start_time": "1899-12-30 16:01:19",
  "end_time": "1899-12-30 16:01:41",
  "duration_sec": 22,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Not_Answered",
  "agent": "ankit mistry",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA392420b979b3dd83d997be2250820762.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 124,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178877707951__DIA392420b979b3dd83d997be2250820762.mp3",
  "audio_bytes": 32400,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 11:36:57.972567+00",
  "audio_secs": 10.8,
  "source_file": "Sep1-10.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] UNKNOWN: Hello. The number you have dialed is currently busy. Please try again after some time. The number you have dialed is currently busy.   (नमस्ते। आपके द्वारा डायल किया गया नंबर अभी व्यस्त है। कृपया कुछ समय पश्चात प्रयास करें। The number you have dialed is currently busy.)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 1,
  "connected": 0,
  "audio_notes": "clear: The recording contains only an automated IVR message indicating the number is busy.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "red",
  "band_reason": "no human conversation on the recording (voicemail / IVR / ringing)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "excluded",
  "model": null,
  "rubric_version": "1.0.0",
  "exclusion_reason": "dead / non-analysable call (red band): 1 turns",
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": null,
  "pitch_score_band": null,
  "pitch_missed_steps": null,
  "pitch_coaching_note": null,
  "usp_relevance": null,
  "rubric_inferred": 0,
  "segment_detected": null,
  "mfg_flag": null,
  "geo_flag": null,
  "geo_reason": null,
  "moq_flag": null,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": null,
  "material_detected": null,
  "catalogue_status": null,
  "quality_flags_total": null,
  "supply_flag": null,
  "supply_details": null,
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": null,
  "raw_json": null,
  "error": null,
  "latency_ms": null,
  "input_tokens": null,
  "output_tokens": null,
  "created_at": "2026-09-25 10:42:46",
  "sentiment": "n/a",
  "sentiment_score": null,
  "sentiment_confidence": "none",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "excluded: dead call (red band)",
  "talk_ratio": null,
  "agent_talk_sec": 0.0,
  "customer_talk_sec": 0.0,
  "dead_air_sec": null,
  "longest_monologue_sec": 0.0,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 0,
  "customer_turns": 0,
  "discovery_qs": 0,
  "words_agent": 0,
  "words_customer": 0,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178877707951",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.0,
      "end_s": 8.83,
      "text_en": "Hello. The number you have dialed is currently busy. Please try again after some time. The number you have dialed is currently busy.",
      "text_native": "नमस्ते। आपके द्वारा डायल किया गया नंबर अभी व्यस्त है। कृपया कुछ समय पश्चात प्रयास करें। The number you have dialed is currently busy."
    }
  ],
  "steps": [],
  "objections": [],
  "missed_steps": [],
  "objection_phrases_list": []
}