{ "ucid": "21112178877251261", "call_date": "2026-09-07", "start_time": "2026-09-07 14:45:12", "end_time": "2026-09-07 15:00:44", "duration_sec": 932, "campaign": "MSME_IS_India_ProductOpps_PROG_261225", "disposition": "Interested", "agent": "Ronak Mehta", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAfc63b4662afefaac94223b55ab4ea2af.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 726, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178877251261__DIAfc63b4662afefaac94223b55ab4ea2af.mp3", "audio_bytes": 2736072, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 912.024, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] UNKNOWN: [background conversation]\n[3s] CUSTOMER: Hello.\n[4s] AGENT: Hello.\n[5s] CUSTOMER: Yes, tell me. (हां जी बोलिए।)\n[5s] AGENT: Uh yes, am I speaking with Abdul Rahman ji? (अह जी, अब्दुल रहमान जी से बात हो रही है?)\n[7s] CUSTOMER: Yes. (जी हां।)\n[8s] AGENT: Okay. Sir, were you planning something for material requirement? I am calling from JSW One. (ओके। जी आपने कुछ प्लान कर रहे थे क्या मटेरियल रिक्वायरमेंट में? मैं JSW One से बात कर रहा हूं।)\n[12s] CUSTOMER: Yes, tell me. (जी बोलिए।)\n[13s] AGENT: Okay, you have put in an inquiry, right? Like, you were planning for an HR sheet now, right? (अच्छा, आपने इंक्वायरी डाला है ना आपने? लाइक कुछ अभी आप HR sheet का प्लान कर रहे थे ना?)\n[16s] CUSTOMER: Yes. (हां।)\n[17s] AGENT: Okay. So have you received the uh quote for it or is it still pending? (ओके। तो आपको उसका अह कोट मिल गया है या बाकी है आपको?)\n[19s] CUSTOMER: No, I will get it in some time. (नहीं, अभी कुछ देर में मिलेगा।)\n[21s] AGENT: You haven't received it? Okay, I'll I'll tell the team to do it. (नहीं मिला है? ठीक है, मैं मैं टीम को बोल देता हूं करने के लिए।)\n[24s] AGENT: This is yours, right? It was 1250 by 1800 in 1.6? (यही है ना आपका? 1250 by 1800 का था 1.6 में?)\n[26s] CUSTOMER: Yes, 1.6. (हां, 1.6.)\n[28s] AGENT: Okay, fine, that'll work. (ओके, ठीक है, चलेगा।)\n[28s] CUSTOMER: It's 1808. (1808 है।)\n[30s] AGENT: It's 1808. Okay, that'll work. And what is your monthly consumption? (1808 है। ठीक है, चलेगा। और ये कितना आपका मंथली कितना रहता है कंजम्पशन?)\n[34s] CUSTOMER: Monthly, right now it's less because I take it from a supplier. If I take it directly and there's a margin, it will increase. (मंथली अभी तो सप्लायर से लेने से कम है। अगर डायरेक्ट लेंगे मार्जिन रहेगा तो बढ़ जाएगा।)\n[38s] AGENT: I see. Okay, that'll work. I'll tell them to send you the quotation. Okay? (अच्छा। ठीक है, चलेगा। मैं बोल देता हूं आपको कोटेशन भेजने के लिए। ठीक है?)\n[40s] CUSTOMER: Right now, if I take it directly, maybe it can be 500 monthly. (अभी अभी तो अगर डायरेक्ट लेंगे तो मे बी 500 हो सकता है मंथली।)\n[44s] AGENT: Hmm. Okay. (हम्म। ठीक है।)\n[45s] AGENT: Okay. (ओके।)\n[45s] CUSTOMER: Where are you calling from? (आप कहां से बोल रहे हो?)\n[46s] AGENT: I am speaking from JSW One, from the Mumbai headquarters. I think you have already spoken to my colleague recently. (मैं JSW One से बात कर रहा हूं, मुंबई हेडक्वार्टर्स से। आई थिंक मेरे कलीग से आपकी बात हो चुकी है अभी लास्ट कुछ टाइम से।)\n[50s] CUSTOMER: Yes, just now. (हां, अभी जस्ट।)\n[51s] AGENT: Yes, yes. (जी जी।)\n[51s] CUSTOMER: 25 25, we spoke 1 hour ago. (25 25 1 hour पहले बात हुआ था।)\n[53s] AGENT: Yes, I will tell them to give you the pricing. That'll work. (हां, मैं उनसे बोल देता हूं कि प्राइसिंग आपको दे देंगे। चलेगा।)\n[55s] CUSTOMER: Yes. Now look, what will we do regarding coils? (जी। अब देखो, coils के रिगार्डिंग क्या करेंगे?)\n[58s] AGENT: In coils, I mean, which one do you want? What dimensions? (Coils में मतलब आपको कौन सा चाहिए? क्या डायमेंशंस?)\n[60s] AGENT: How many tons? (कितना टन?)\n[61s] CUSTOMER: Hmm. (हम्म।)\n[62s] CUSTOMER: That, I have also already (वो तो वो भी मैं ऑलरेडी)\n[63s] AGENT: Do you want it in HR, in CR, which one do you want? (HR में चाहिए, CR में चाहिए, किस में चाहिए आपको?)\n[65s] CUSTOMER: I want it in HR. (HR में चाहिए।)\n[66s] AGENT: You want it in HR, right? You'll get it. How many tons do you want? How many mm thickness do you want? (HR में चाहिए ना? मिल जाएगा ना। कितना टन चाहिए आपको? कितने mm थिकनेस चाहिए?)\n[69s] CUSTOMER: The same, 1.6. (वही सेम, 1.6.)\n[70s] AGENT: One second, let me write it down. 1.6 mm thickness. (एक सेकंड, मैं लिख लेता हूं। 1.6 mm थिकनेस।)\n[75s] AGENT: And how many tons? How many tons do you need? (और कितना टन? कितना टन चाहिए?)\n[78s] CUSTOMER: For now, they said to tell about just 12 tons. (अभी तो वो तो जस्ट 12 टन का बतलाते बोले।)\n[81s] AGENT: Because the coil comes in 25 tons, sir. (क्योंकि 25 टन का coil आता है सर।)\n[82s] CUSTOMER: Yes. (हां।)\n[83s] CUSTOMER: Yes, tell me for one coil. (हां, एक एक coil का बतलाइए।)\n[84s] AGENT: Yes, we'll give for one 25-ton coil. Uh, it will fall within your budget. And what will be your delivery location? (हां, 25 टन का एक coil का देंगे। अह वैसे बजट में ही गिर जाएगा आपको। और ये लोकेशन कहां रहेगा आपका डिलीवरी का?)\n[88s] CUSTOMER: Hyderabad. If it's a coil, it will be in Hyderabad. It will be at the cutter's. The cutter is not at my exact address. (हैदराबाद। ये coil अगर coil रहा तो हैदराबाद में ही रहेगा। कटर पे रहेगा। कटर तो मेरे एग्जैक्ट एड्रेस पे नहीं है वो।)\n[93s] AGENT: Okay. (ठीक है।)\n[93s] CUSTOMER: I will check and tell you the cutter's address at the time of delivery. (कटर मैं आपको देख के बतला दूंगा डिलीवरी के टाइम पे।)\n[95s] AGENT: So you don't need the price for the HR coil right now? (तो ये अभी नहीं चाहिए आपको HR coil का प्राइस?)\n[97s] CUSTOMER: Yes, I need it. I need the price for the HR coil. (हां चाहिए, HR coil का प्राइस चाहिए।)\n[99s] AGENT: Okay. (ओके।)\n[99s] CUSTOMER: In case this is okayed, then I will tell you the delivery process or the payment process, I will tell you after this whole deal is completed. (इन केस ये ओके हो गया तो मैं आपको डिलीवरी का आपको जो है प्रोसेस या पेमेंट का प्रोसेस क्या है, मैं पूरा ये डील पूरा कंप्लीट होने के बाद मैं आपको बतला दूंगा।)\n[104s] AGENT: Understood. (अंडरस्टूड।)\n[104s] CUSTOMER: Because I don't have the cutter's details. (क्योंकि कटर मेरे पास नहीं है।)\n[106s] AGENT: I see. So what happens in this, sir, is that you have to lock the price in 24 hours. Otherwise, what happens is pricing is a different commodity, sir, so it increases, it decreases, that's how it is. (अच्छा। तो इसमें कैसा होता है सर, 24 hours में है ना वो प्राइस को लॉक करना पड़ता है। नहीं तो फिर क्या है प्राइसिंग अलग कमोडिटी है सर, तो बढ़ जाते हैं, कम हो जाते हैं, वैसा होता है।)\n[111s] CUSTOMER: So is there a chance of it increasing tomorrow? (तो चांस है क्या कल बढ़ने का?)\n[113s] AGENT: Right now, there is a chance of it going up. It went up today. It has gone up by 400-500 rupees as compared to Friday, Saturday, and there are chances of it going up tomorrow. (अभी तो अप होने का चांस है। आज अप हुआ है। 400-500 रुपया अप हुए हैं as compared to Friday, Saturday और अप होने का चांसेस है कल।)\n[119s] CUSTOMER: I see. (अच्छा।)\n[120s] AGENT: Yes. (यस।)\n[120s] CUSTOMER: Okay, you tell me the rate for this coil. If it's done, I'll lock it today itself, whatever it is. How will its payment be, sir? (ठीक है, आप ये coil का रेट बतलाइए। अगर हो गया तो मैं आज ही लॉक करा के जो भी है, इसका पेमेंट कैसा रहेगा सर?)\n[125s] AGENT: Sir, see how it is, as per JSW's norms, the first two payments are advance payments. Then after your quantity and all are lined up, we can plan for credit on that. (सर देखो कैसा होता है, जो JSW का जो नॉर्म्स है, पहले दो जो होते हैं वो एडवांस पेमेंट होते हैं। फिर आपका क्वांटिटी एंड ऑल लाइन अप होने के बाद उसपे क्रेडिट का भी प्लान कर सकते हैं।)\n[133s] CUSTOMER: Okay, it will increase slowly slowly. (अच्छा, स्लोली स्लोली इनक्रीस करेगा वो।)\n[135s] AGENT: Yes, yes. No, you do one or two good transactions. Then it happens like that, we set it up. (यस यस। नहीं, आप अच्छे एक-आध दो ट्रांजैक्शंस कर दीजिए। फिर वैसे हो जाता है, सेटअप कर देते हैं।)\n[140s] CUSTOMER: Okay. So approximately after one or two transactions, how much credit will we get and for how many days? (अच्छा। तो एप्रोक्सीमेटली एक-दो ट्रांजैक्शन के बाद अपने को कितना मिलेगा क्रेडिट कितने डेज के लिए?)\n[144s] AGENT: Minimum, a minimum of 5 tons is our MOQ, sir. Okay? Now you will take this entire 25-ton coil, okay? Okay? So once you have one or two transactions, we say a minimum of two, okay? After two are done, our financial team connects with you, after the documentation is cleared, they give you a credit line. It's different for everyone. (मिनिमम मिनिमम 5 टन का MOQ रहता है सर हमारा। ओके? अभी ये coil आप पूरा 25 टन का ले लेंगे, ठीक है? ओके? तो एक बार एक-दो ट्रांजैक्शंस आपके हो जाते हैं, दो मिनिमम बोलते हैं हम, ठीक है? दो होने के बाद आपके हमारी जो फाइनेंसियल टीम है आपसे कनेक्ट करती है, डॉक्यूमेंटेशन क्लियर होके फिर आपको क्रेडिट लाइन देती है वो। सबका अलग-अलग रहता है।)\n[156s] CUSTOMER: That's a matter for after the process. (वो प्रोसेस के बाद की बात है।)\n[158s] AGENT: Yes, that's a matter for after the process. (हां, वो प्रोसेस की बात की बात है।)\n[159s] CUSTOMER: Regarding that, regarding that we will get credit days. (वो रिगार्डिंग उसके उसके रिगार्डिंग अपने को क्रेडिट डेज मिलेंगे।)\n[161s] AGENT: Yes. That's why I told you that if you procure a good tonnage now, 25 tons, then as it seems now, if you also procure this HR coil, then I can inform ahead. (यस। इसलिए मैंने आपको बोला कि अभी आप अच्छा टन प्रोक्योर कर लेते हैं 25 टन, फिर आप जैसे अभी दिख रहा है, अभी ये वाला भी HR coil का प्रोक्योरमेंट कर लेते हैं, तो कैसा है कि आगे मैं भी इन्फॉर्म कर सकता हूं।)\n[167s] CUSTOMER: Actually, for me, monthly, what we have been doing for 14 to 15 years, we use 250 to 300 per month. (एक्चुअली मेरे को तो मंथली अभी जो हम लोग का कर रहा हूं 14 टू 15 इयर्स से हम लोग का क्या है 250 टू 300 पर मंथ चलता।)\n[173s] AGENT: Okay. (ओके।)\n[174s] AGENT: And you use this for trading? (और ये आप ट्रेडिंग के लिए यूज करते हैं?)\n[176s] CUSTOMER: Yes, it's for manufacturing and also for trading. (हां, मैन्युफैक्चरिंग का भी है और ट्रेडिंग का भी है।)\n[178s] AGENT: What do you make in manufacturing, sir? (मैन्युफैक्चरिंग में क्या बनाते हो सर आप?)\n[180s] CUSTOMER: What we have is manufacturing of centering plates, sir. (हम लोग का क्या है, सेंट्रिंग प्लेट का मैन्युफैक्चरिंग है सर।)\n[182s] AGENT: Central? (सेंट्रल?)\n[182s] CUSTOMER: Centering plate. (सेंट्रिंग प्लेट।)\n[184s] AGENT: Centering plate. Okay. Fine. Centering plate and this column, whatever... (सेंट्रिंग प्लेट। ओके। ठीक है। सेंट्रिंग प्लेट और ये जो कॉलम जितना भी)\n[187s] AGENT: Columns, okay. (कॉलम्स, ओके।)\n[189s] AGENT: What is its end application, I mean, who are the people who buy all these things from you? (इसका एंड एप्लीकेशन क्या है मतलब कौन कौन लोग खरीदते हैं ये सब चीजें आपके?)\n[192s] CUSTOMER: The same people buy this, maximum. (सेम यही यही खरीदते हैं मैक्सिमम।)\n[194s] AGENT: Okay. (ओके।)\n[194s] CUSTOMER: Actually, what we have is a very old shop in the market. (एक्चुअली हम लोग का क्या है मार्केट में बहुत पुराना दुकान है।)\n[196s] AGENT: Understood. (अंडरस्टूड।)\n[197s] CUSTOMER: Yes. So what we used to do is manufacture centering plates in the beginning. (हां। तो हम लोग क्या है पहले सेंट्रिंग प्लेट का मैन्युफैक्चरिंग करते थे स्टार्टिंग।)\n[200s] AGENT: Okay. (ओके।)\n[201s] AGENT: Are you still doing it or how is it? (अभी भी कर रहे हैं कि कैसा है?)\n[202s] CUSTOMER: No no, the process is still the same. The beginning is the same for us. (नहीं नहीं, अभी भी ऑलरेडी प्रोसेस वही है। स्टार्टिंग तो वही है हम लोग का।)\n[204s] AGENT: Understood. Okay okay. (अंडरस्टूड। ओके ओके।)\n[205s] CUSTOMER: Yes, for 15 years this has been the process. My elder brother used to look after it. So in this, what we included is, in the market, all our shops, there are 300 shops, we supply the same sheet to them as well, the material. (हां, 15 साल से क्या है यही है प्रोसेस। बड़े भाई देखते थे। तो सेम इसमें क्या है हम लोग इंक्लूड क्या करें, मार्केट में क्या है हमारे जितने भी शॉप्स हैं, 300 शॉप्स हैं, उन लोग को भी क्या है सेम शीट सप्लाई करते हैं, मटेरियल।)\n[212s] AGENT: Okay. (ओके।)\n[213s] CUSTOMER: We cut the sheet to the required sizes, make those sizes and supply to them. (शीट कट करके जो साइजेस रहता है, वो साइजेस बना के हम लोग उन लोग को सप्लाई करते हैं।)\n[216s] AGENT: That's right. But yes, then a coil will be useful for you. Correct. (बराबर है। पर हां, तो आपको coil ही काम आएगा फिर। बराबर।)\n[217s] CUSTOMER: Yes. So regarding that, as we get an order for a size, we make that size accordingly. We get it cut and supply it. (हां। तो हम लोग रिगार्डिंग जैसा हमको साइज का ऑर्डर आएगा, वो वो रिगार्डिंग हम लोग साइज बना लेते हैं। कटा के उसको सप्लाई कर देते हैं।)\n[223s] AGENT: Okay. (ओके।)\n[223s] AGENT: Okay, that'll work. I'll get the coil pricing done for you, I'll tell you by this evening. Then you can fix it accordingly. Okay? (ठीक है, चलेगा। मैं आपको coil का कर देता हूं, प्राइसिंग बता देता हूं आज इवनिंग तक। फिर वैसे आप फिक्स कर दीजिए। ठीक है?)\n[227s] CUSTOMER: Okay, will you update the price on WhatsApp or will you call and give it? (ओके, आप मेरे को प्राइस WhatsApp पे अपडेट करेंगे या कॉल करके देंगे?)\n[229s] AGENT: I will call you and also send it on WhatsApp. You have a mail ID, right, abdul.rehman2ar25? You will also get the quote via mail from our side. (मैं कॉल भी कर दूंगा, WhatsApp पे भी भेज दूंगा। आपका मेल आईडी है ना, abdul.rehman2ar25? आपको कोट मेल भी आ जाएगा हमारी तरफ से।)\n[234s] CUSTOMER: Okay. (अच्छा।)\n[235s] CUSTOMER: Your name? (आपका नाम?)\n[236s] AGENT: My name is Ronak Mehta. I am speaking from the Mumbai headquarters. Yes. (मेरा नाम रोनक मेहता है। मैं मुंबई हेडक्वार्टर्स से बात कर रहा हूं। यस।)\n[239s] CUSTOMER: Okay, right. (ओके, राइट।)\n[239s] AGENT: Okay. (ओके।)\n[240s] CUSTOMER: Nice to talk to you. (नाइस टू टॉक टू यू।)\n[241s] AGENT: Yes yes yes, thank you so much. I'll do this for you. I'll put in a request with the plant and get you the best price, and then we'll proceed. Okay? (यस यस यस, थैंक यू सो मच। मैं आपको ये कर देता हूं। मैं आगे रिक्वेस्ट कर देता हूं प्लांट से और आपको बेस्ट प्राइस करा के आगे करते हैं फिर आगे। ठीक है?)\n[246s] CUSTOMER: This is absolutely premium, right, the one I had selected? (ये अपने को ये बिल्कुल प्रीमियम है ना जो मैं सेलेक्ट किया था?)\n[248s] AGENT: This will be of JSW quality only, sir. There will be no mixing in it. (ये आपको JSW क्वालिटी का ही रहेगा सर। इसमें कोई मिक्स नहीं रहेगा।)\n[251s] CUSTOMER: No no, not like that. In this, what do you call it, in JSW itself, is there something like 'air material' as it's called, which has air in it, is there something like that? Or is there some standard and quality, right? (नहीं नहीं, वैसे नहीं। इसमें कुछ क्या बोलते हैं, JSW में ही ऐसा कुछ मतलब हवा का माल जैसा दो रहता, जो एयर रहता उसमें, वैसा कुछ रहता क्या? या कुछ स्टैंडर्ड और क्वालिटी रहता ना?)\n[256s] AGENT: It will be standard quality. The standard, whatever the IS standards are, that's what it will be. (स्टैंडर्ड क्वालिटी रहेगा आपका। स्टैंडर्ड जो जो IS स्टैंडर्ड्स रहेंगे ना, वही रहेगा।)\n[260s] CUSTOMER: Yes, the one I have selected in the app, it must be showing to you. (हां, वही जो मैंने सेलेक्ट किया है ऐप में, आपको शायद आपको बतला रहा होगा।)\n[263s] AGENT: Yes. (हां।)\n[263s] CUSTOMER: So that is the standard one, right? (तो वो स्टैंडर्ड वाला ही है ना?)\n[264s] AGENT: Yes yes yes. As per IS standards only, E250A HR coil will be provided to you. (यस यस यस। IS स्टैंडर्ड के हिसाब से ही E250A HR आपको coil आपको प्रोवाइड किया जाएगा।)\n[268s] CUSTOMER: No, I'm asking if there is any other standard in this as well. (नहीं, इसमें इसमें भी और कुछ स्टैंडर्ड रहता क्या बोल के बोल रहा हूं।)\n[270s] AGENT: In what? (किसमें?)\n[270s] CUSTOMER: The one I selected, is there any other standard or something higher than this? (जो मैंने सेलेक्ट किया, इससे भी कुछ और स्टैंडर्ड वगैरह रहता क्या?)\n[274s] AGENT: What did you select? You selected HR sheet, right? (आपने क्या सेलेक्ट किया? आपने HR शीट किया है ना आपने?)\n[276s] CUSTOMER: Yes, well I have selected two or three things. One is HR sheet and I have done for coils, hot rolled coil. (हां, वैसे तो मैं दो-तीन किया हूं। एक तो HR शीट किया हूं और coils के लिए किया हूं, hot rolled coil।)\n[279s] AGENT: I'll create one for hot rolled coils from here, from my end. Yes. Okay. You have selected one hot rolled coil, but in this, the IS, you have selected the wrong IS standard in this. (Hot rolled coils का मैं बना देता हूं यहां से, मेरे एंड से। जी। ओके। आपने एक हॉट रोल्ड coil आपने सेलेक्ट तो किया है, बट इसमें IS, आपने जो IS स्टैंडर्ड्स गलत सेलेक्ट किया हुआ है इसमें।)\n[286s] CUSTOMER: That's what, I was a little confused, that's why. (वही वही मैं थोड़ा कंफ्यूज था मैं इसलिए।)\n[289s] AGENT: Yes. What should you have selected? You should have selected IS E250A. I'll do it, I'll send it to you. As soon as I get the price, I'll send you the quotation, then you will understand it. (हां। क्या सेलेक्ट करना था? IS E250A करना चाहिए आपने। मैं करता हूं, आपको भेजता हूं। जैसे मुझे प्राइस आएगा ना, आपको कोटेशन भेज दूंगा, तो आपको वो अंडरस्टैंड हो जाएगा।)\n[292s] CUSTOMER: Okay, you must have gotten an idea of what my requirement is. (अच्छा, आपको आईडिया हो गया होगा मुझे क्या चीज की रिक्वायरमेंट है।)\n[294s] AGENT: Yes, I understood, sir. That's why I asked you what your end application is, what you make. That's why I asked this thing, that's why. (हां, समझा सर। इसलिए मैंने आपको पूछा ना कि आपका एंड एप्लीकेशन क्या है, आप क्या बनाते हो। इसलिए ये चीज मैंने इसलिए मैंने पूछा ना इसलिए तो।)\n[297s] CUSTOMER: Maybe I selected some other coil in 2 mm. (शायद मैं 2 mm में कुछ दूसरा coil सेलेक्ट किया।)\n[299s] AGENT: Yes, you have, you have first selected one 1.6 by into 1250, and in 2 mm you have selected 1500. You have selected two different SKUs for 100 tons each. (हां, आपने है ना, आपने पहले एक सेलेक्ट किया हुआ है 1.6 by into 1250 सेलेक्ट किया है और 2 mm में आपने 1500 सेलेक्ट किया हुआ है। दो अलग-अलग आपने SKU सेलेक्ट किए हुए हैं 100-100 टन के लिए।)\n[305s] CUSTOMER: Yes. (हां।)\n[306s] AGENT: Okay. So do you need both of these separately or do you need it in 2 mm now, tell me this, or do you need it in 1.6 mm? (ओके। तो आपको ये दोनों भी चाहिए अलग-अलग या फिर आपको 2 mm में चाहिए अभी मुझे ये बताइए या 1.6 mm में चाहिए आपको?)\n[310s] AGENT: For now, do one thing, whatever your plan is to purchase right now, the highest priority, tell me that, so I can give you the price for that. (अभी तो एक काम कीजिए, मैं तो जो अभी परचेस करने का प्लान रहेगा ना, सबसे हाई प्रायोरिटी, वो मुझे बताओ, तो मैं उसका आपको दूं प्राइस।)\n[312s] CUSTOMER: Okay. Right now, since it's the beginning, let's do one thing, we'll deal for just one coil. Yes, just one coil. Because I will also get some idea. And for payment also, whatever it is, first you people are also saying this, right, that the payment should be fully cleared. So what was in my mind, what was in my mind from the research I had done, the idea I had was that I would get 30 days credit. (ओके। अभी तो हम लोग क्या है स्टार्टिंग है ना, एक काम करते हैं, एक coil का ही हां, एक coil का ही डील करेंगे। क्योंकि मुझे भी थोड़ा आईडिया हो जाएगा। और मेरे को पेमेंट के लिए भी जो भी है, फर्स्ट आप लोग भी ये बोल रहे हैं ना, देखो पेमेंट क्लियर पूरा जितना भी है। तो मेरा माइंड में क्या था, मेरा माइंड में क्या था जो रिसर्च वगैरह देखा था, जो जितना में वो आईडिया था, 30 डेज का क्रेडिट मिलेगा।)\n[322s] AGENT: So how it works is, the 30-day credit line will only be available once your transaction is set up with us. (तो कैसे होता है, 30 डेज क्रेडिट लाइन तभी होगी जब हमारे साथ आपका ट्रांजैक्शन एक बार सेटअप हो जाए।)\n[326s] AGENT: Okay? We say a minimum of two transactions. (ओके? मिनिमम टू ट्रांजैक्शन हम बोलते हैं।)\n[326s] CUSTOMER: I didn't have an idea about that, that's why I put the quantity as approximately 100 and did that. (वही मुझे आईडिया नहीं था, इसलिए मैं क्या किया, क्वांटिटी एप्रोक्सीमेटली 100 बोल के मैं ऐसा किया।)\n[330s] AGENT: That's what I'm saying, once you start with 25 tons, sir. Okay? Do two transactions. Later, once we give you a credit line, you can procure according to that in your future plans. (मैं वही बोल रहा हूं, एक बार आप है ना 25 टन से स्टार्ट कीजिए सर। ओके? दो ट्रांजैक्शंस कीजिए। बाद में कैसे एक बार क्रेडिट लाइन दे देंगे ना आपको, तो आपको उस हिसाब से आप प्रोक्योर कर लीजिएगा आगे प्लान।)\n[336s] CUSTOMER: Yes, yes. (हां हां।)\n[336s] CUSTOMER: So you do one thing, for me in 1.6 (तो वही आप एक काम कीजिए, 1.6 में मुझे)\n[338s] AGENT: In 1.6, and what will be your width? Will it be 1250 only? (1.6 में और ये विड्थ कितना रहेगा आपका? 1250 ही रहेगा?)\n[340s] CUSTOMER: Yes, 1250 is there for now. In the future, I have a maximum requirement for 1200 as well. (हां, 1250 तो फिलहाल है। इन मेरे को फ्यूचर में क्या है 1200 का भी मैक्सिमम रिक्वायरमेंट यही रहता है।)\n[344s] AGENT: Yes, 1250 and 1500 are our standard. (हां, 1250 और 1500 स्टैंडर्ड रहता है हमारा।)\n[346s] CUSTOMER: Yes, you were telling me that. But I have a higher requirement for 1200 as well. (हां, उसमें तो आपने वही बतला रहा था। बट मुझे 1200 का भी रिक्वायरमेंट ज्यादा रहता है।)\n[349s] AGENT: The 1200 one also? (1200 वाला भी?)\n[350s] CUSTOMER: My wastage is less in that. (उसमें मेरा वेस्टेज कम जाता।)\n[351s] AGENT: So I will get the 1200 one checked as well. If it's available, I will let you know. (तो 1200 का भी मैं चेक करा लूंगा। होगा तो बता दूंगा मैं आपको।)\n[353s] CUSTOMER: Yes, if there is 1200 in 1.6, then keep 1200 as the first preference. If in case it's not there, then give me a quotation regarding 1250. (हां, अगर है वैसा 1.6 में 1200 है तो 1200 का ही फर्स्ट प्रेफरेंस रखिए। अगर इन केस नहीं है तो 1250 पे रिगार्डिंग मुझे कोटेशन दीजिए।)\n[360s] AGENT: Understood, understood, understood. (अंडरस्टूड, अंडरस्टूड, अंडरस्टूड।)\n[361s] AGENT: Okay. And how many tons? Should I do 25 tons first? (ठीक है। और कितना टन? 25 टन करूं पहले?)\n[363s] CUSTOMER: Yes, do it for one coil only. (हां, एक एक coil का ही कीजिए।)\n[364s] AGENT: One coil, okay, that'll work. Okay, I'll do it and update you. (एक coil का ठीक है, चलेगा। ठीक है, मैं करके आपको अपडेट करता हूं।)\n[366s] AGENT: Will do. (चलेगा।)\n[367s] AGENT: Okay sir. Okay. (ठीक है सर। ओके।)\n[368s] CUSTOMER: Okay, thank you. (ओके, थैंक यू।)\n[369s] AGENT: I have sent you my card on WhatsApp, okay? (आपको मैंने WhatsApp पे ना डाल दिया है मेरा कार्ड भी, ओके?)\n[371s] CUSTOMER: Yes. (यस।)\n[372s] CUSTOMER: Okay, that, what do you call it, the one I selected in 1.6, is that correct or the one in 2 mm that you were talking about? (अच्छा, वो वो जो क्या बोलते हैं, 1.6 में जो मैं सेलेक्ट किया हूं वो करेक्ट है ना या फिर 2 mm में जो आप ही बोल रहे थे?)\n[375s] AGENT: No no, your grade, the grade is different. You have not selected the correct grade. (नहीं नहीं, आपका जो ग्रेड है ना, ग्रेड अलग है आपका। ग्रेड बराबर नहीं सेलेक्ट किया आपने।)\n[378s] CUSTOMER: In which one? In 1.6 or in 2 mm? (किसमें? 1.6 में या 2 mm में?)\n[379s] AGENT: In both. The IS standard that you have put, okay, you have put checkered tile. Checkered, do you want the checkered one? (दोनों में। आपने जो IS स्टैंडर्ड जो डाला है ना आपने, ओके, आपने वो चेकर्ड टाइल डाल दिया है आपने। चेकर्ड, आपको चेकर्ड वाला चाहिए क्या?)\n[382s] CUSTOMER: What does checkered mean? (चेकर्ड मीन्स क्या होता है ये?)\n[383s] AGENT: Checkered means like the sheets you see in trains, in buses, have you seen those with lines on them. (चेकर्ड मतलब जैसे आपने ट्रेन में, बस में पतरे होते हैं ना, देखा वो लाइन लाइन लाइन होती है।)\n[387s] CUSTOMER: No no no, I don't want that kind. (नहीं नहीं नहीं, वैसा नहीं चाहिए।)\n[388s] AGENT: You want plain only, right? (प्लेन ही चाहिए ना आपको?)\n[389s] CUSTOMER: Yes yes, I want plain only. (हां हां, प्लेन ही चाहिए।)\n[390s] AGENT: Yes, you have selected checkered and you have also selected a different grade. So this will be rejected. You have not selected this correctly. (हां, आपने चेकर्ड सेलेक्ट किया हुआ है और आपने ग्रेड भी अलग सेलेक्ट किया हुआ है। तो ये ये तो खारिज हो जाएगा ये तो। ये बराबर नहीं सेलेक्ट किया आपने।)\n[394s] CUSTOMER: Okay. So fine, now whether it's from my side or your side, you remove it. I'll tell you, in 1.6, 1200 or 1200 mm (अच्छा। तो ठीक है, अब ये तो मैं मेरी तरफ से हो या आपकी तरफ से हो, आप निकाल दीजिए। मैं आपको जो 1.6 में 1200 या 1200 mm में)\n[398s] AGENT: I'll get it checked for 1250 or 1200. Okay? 1250 will be confirmed. I'll have to check for 1200. Okay? (1250 या 1200 में चेक करा देता हूं। ओके? 1250 तो कंफर्म मिल जाएगा। 1200 में चेक कराना पड़ेगा। ओके?)\n[403s] AGENT: Yeah. I will quote you a quotation for 25 tons. (या। 25 टन का मैं आपको कोटेशन आपको मैं करूंगा कोट।)\n[405s] CUSTOMER: By when will you send it? (कब तक भेजेंगे?)\n[406s] AGENT: It will take me at least till evening because right now everyone's pricing and quoting is happening in a line. (मुझे एटलीस्ट इवनिंग तो हो जाएगा क्योंकि अभी लाइन से सबके ही हो रही है प्राइसिंग्स कोटिंग हो रही है अभी सबकी।)\n[411s] CUSTOMER: Is there anything like, since I am buying for the first time, will there be some increased rate for me? (ऐसा कुछ रहता क्या हम लोग जैसे कि मैं फर्स्ट टाइम बाय कर रहा हूं, कुछ रेट इनक्रीस रहेगा मेरे लिए?)\n[414s] AGENT: No, there's nothing like that. Whatever the operating rate is in the market, that is what is applicable, whether you are a first-timer, new, or old. (नहीं, ऐसा कुछ नहीं है। जो मार्केट में जो ऑपरेटिंग रेट रहता है ना, वही एप्लीकेबल रहता है, चाहे आप पहली बार हो, न्यू हो या ओल्ड हो।)\n[419s] AGENT: And anyway, the prices are increasing, sir. (एंड एनीवे अभी प्राइसिंग तो सर बढ़ ही रहे हैं।)\n[421s] CUSTOMER: I see. (अच्छा।)\n[421s] AGENT: So right now, distributors, traders are also buying at the same price that you will get. Yes, it can be a little here and there. It can be a little here and there. Okay? Because quantity matters, because quantity matters. (तो अभी डिस्ट्रीब्यूटर, ट्रेडर भी वही प्राइस पे ले रहे हैं जो आपको मिलेगा। हां, थोड़ा बहुत आगे-पीछे हो सकता है। थोड़ा बहुत आगे-पीछे रह सकता है। ओके? क्योंकि क्वांटिटी मैटर कर, क्योंकि मैटर क्वांटिटी मैटर कर जाती है।)\n[428s] CUSTOMER: Yes. Someone might have 500 tons, 1000 tons. (हां। किसी का 500 टन रहेगा, 1000 टन रहेगा।)\n[430s] AGENT: And location, delivery location, right now someone who is in the South side, their pricing is a bit lower, Hyderabad, all of that. As compared to Delhi, Gorakhpur, Ahmedabad, their prices are a bit higher, there's a difference of 300-400 rupees. (और लोकेशन, डिलीवरी लोकेशन, अभी किसी का अभी जो साउथ साइड में है, उनका थोड़ा प्राइसिंग कम है, हैदराबाद, ये सब का। एस कंपेयर टू जो दिल्ली, गोरखपुर, अहमदाबाद, उनके थोड़े प्राइस ज्यादा होते हैं, 300-400 रुपए का डिफरेंस रहता है।)\n[436s] CUSTOMER: I see. Yes, so mine is this only, it's Hyderabad. (अच्छा। हां, तो मेरा तो मैं यही है, हैदराबाद ही है।)\n[438s] AGENT: It's Hyderabad only. That's why I told you that yours is a little less. I'll get the latest price checked once and you will get the latest market price only. (हैदराबाद ही है। इसलिए मैंने आपको बोला कि आपका थोड़ा सा कम ही है। मैं एक बार चेक करा देता हूं लेटेस्ट प्राइस और लेटेस्ट ही आपको आएगा मार्केट का।)\n[441s] CUSTOMER: This will be with delivery, right sir, this whole thing? (ये डिलीवरी में मिलेगा ना सर पूरा ये?)\n[442s] AGENT: I will give this with delivery only. It's called all-delivered. (ये विद डिलीवरी ही दूंगा मैं आपको। ऑल डिलीवर्ड बोलते हैं इसको।)\n[445s] CUSTOMER: Okay, all-delivered, okay. So in case I get a coil, my delivery address will be different. (अच्छा, ऑल डिलीवर्ड, ओके। तो इन केस मुझे coil करा है तो क्या है मेरा डिलीवरी एड्रेस दूसरा रहेगा।)\n[449s] AGENT: You send me that address. I have pinged you on WhatsApp. Okay? You send me the address and pin code details. (मुझे वो एड्रेस आप भेज दीजिए। मैं आपको WhatsApp पे पिंग कर दिया हूं मैं। ओके? मुझे आप एड्रेस और पिन कोड भेज दीजिए डिटेल।)\n[452s] CUSTOMER: Okay, right. Before the deal closes, I will, whatever it is, I will talk suddenly and I (ओके, राइट। वही अब डील क्लोज होने से पहले मैं आपको जो भी है, मैं सडनली बात करके मैं)\n[456s] AGENT: Yes, only when you give me that, I will be able to punch it in because the all-delivered rates will come to you based on your pin code. So I will need your address and pin code first. (हां, आप मुझे वो देंगे ना तभी मैं अंदर पंच कर पाऊंगा क्योंकि जो ऑल डिलीवर्ड रेट्स है ना, आपके पिन कोड के हिसाब से ही आपको आएंगे। तो मुझे आपका एड्रेस, पिन कोड चाहिए रहेगा पहले।)\n[461s] CUSTOMER: Right, it's 2-3 kilometers up and down, there's no issue with that, right? (वही, वो 2-3 किलोमीटर्स अप एंड डाउन रहता, उससे कुछ इशू तो नहीं है ना?)\n[464s] AGENT: No, sir, we operate on pin code. Our team that is there, (नहीं, सर वो पिन कोड पे हम ऑपरेट करते हैं। हमारा टीम जो रहता है ना)\n[465s] CUSTOMER: Right, I will give you the pin code. (वही मैं पिन कोड दे दूंगा आपको।)\n[466s] AGENT: I need the pin code from you, and your city, district where it is located, I will need that at least. (पिन कोड आप मुझे चाहिए रहता है और आपका सिटी, डिस्ट्रिक्ट जहां पर है, लोकेटेड आपका, वो चाहिए रहेगा एटलीस्ट।)\n[470s] CUSTOMER: Okay, okay, if possible I'll give the full detailed address (ओके, ओके, हुआ तो मैं पूरा डिटेल एड्रेस)\n[472s] AGENT: That would be better. That would be better. Later I won't have to edit it. Okay, it won't be double work for me then. (बेटर रहेगा। बेटर रहेगा। बाद में मुझे बाद में एडिट नहीं करना पड़ेगा। ओके, डबल काम नहीं होगा फिर मेरे लिए।)\n[474s] CUSTOMER: Okay. (ओके।)\n[475s] AGENT: Okay? Thank you, Abdul Rahman ji. Yeah. (ओके? थैंक यू अब्दुल रहमान जी। या।)\n[476s] CUSTOMER: Okay, right. Welcome. (ओके, राइट। वेलकम।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 191, "connected": 1, "audio_notes": "clear: There is some background office noise on the agent's side, but the main speakers are clear.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "191 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "customer_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 7.5, "pitch_score_band": "amber", "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\"]", "pitch_coaching_note": "Excellent work identifying and correcting the customer's incorrect product selection on the app; to make the close even stronger, remember to also ask for their required delivery timeline to fully understand their urgency.", "usp_relevance": "matched", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "spec_not_available", "supply_details": "Customer's first preference is 1200mm width, which the agent confirmed is not a standard size and requires a stock check. Standard 1250mm is available.", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, a manufacturer/trader in Hyderabad, inquired about an HR coil. The rep skillfully corrected the customer's incorrect product selection from the app (checkered plate to plain HR coil). After discovery, they aligned on a 25-ton coil, 1.6mm thickness, with a preference for 1200mm width. The rep committed to providing an all-inclusive delivered price by evening, after checking availability for the non-standard 1200mm width.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"अच्छा, आपने इंक्वायरी डाला है ना आपने? लाइक कुछ अभी आप HR sheet का प्लान कर रहे थे ना?\", \"comment\": \"Rep correctly identified that the customer had placed an inquiry on the platform.\"}, {\"step_id\": \"CL2\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"It was 1250 by 1800 in 1.6? ... what will be your delivery location? ... How many tons? ... The IS standard that you have put, okay, you have put checkered tile.\", \"comment\": \"Rep validated product, dimensions, quantity, and location, but did not ask for the customer's required timeline.\"}, {\"step_id\": \"CL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"मैन्युफैक्चरिंग में क्या बनाते हो सर आप? ... और ये कितना आपका मंथली कितना रहता है कंजम्पशन? ... इसका पेमेंट कैसा रहेगा सर?\", \"comment\": \"Rep asked about end application and monthly tonnage, and payment terms were discussed, but he did not ask about current brands or potential JSW share.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"evidence\": \"ठीक है, चलेगा। मैं आपको coil का कर देता हूं, प्राइसिंग बता देता हूं आज इवनिंग तक।\", \"comment\": \"Rep committed to providing a price for the coil by the evening.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"evidence\": \"ये आपको JSW क्वालिटी का ही रहेगा सर। इसमें कोई मिक्स नहीं रहेगा।\", \"comment\": \"Rep focused on the customer's specific need and reinforced a relevant USP (quality) without re-pitching the entire portfolio.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"Excellent work identifying and correcting the customer's incorrect product selection on the app; to make the close even stronger, remember to also ask for their required delivery timeline to fully understand their urgency.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Customer's first preference is 1200mm width, which the agent confirmed is not a standard size and requires a stock check. Standard 1250mm is available.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"ऐसा कुछ रहता क्या हम लोग जैसे कि मैं फर्स्ट टाइम बाय कर रहा हूं, कुछ रेट इनक्रीस रहेगा मेरे लिए?\", \"response\": \"नहीं, ऐसा कुछ नहीं है। जो मार्केट में जो ऑपरेटिंग रेट रहता है ना, वही एप्लीकेबल रहता है, चाहे आप पहली बार हो, न्यू हो या ओल्ड हो।\"}], \"call_summary\": \"The customer, a manufacturer/trader in Hyderabad, inquired about an HR coil. The rep skillfully corrected the customer's incorrect product selection from the app (checkered plate to plain HR coil). After discovery, they aligned on a 25-ton coil, 1.6mm thickness, with a preference for 1200mm width. The rep committed to providing an all-inclusive delivered price by evening, after checking availability for the non-standard 1200mm width.\"}", "error": null, "latency_ms": 36714, "input_tokens": 11913, "output_tokens": 947, "created_at": "2026-09-25 11:25:14", "sentiment": "positive", "sentiment_score": 0.348, "sentiment_confidence": "high", "pos": 26, "neg": 20, "lex_hits": 56, "objection_phrases": "[\"rejection\"]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.586, "agent_talk_sec": 254.7, "customer_talk_sec": 180.3, "dead_air_sec": 497.0, "longest_monologue_sec": 12.2, "agent_wpm": 347.2, "interruptions": 0, "agent_turns": 100, "customer_turns": 90, "discovery_qs": 53, "words_agent": 1474, "words_customer": 1023, "monologue_heavy": 0, "turns": [ { "ucid": "21112178877251261", "idx": 0, "speaker": "unknown", "start_s": 0.0, "end_s": 3.21, "text_en": "[background conversation]", "text_native": "[background conversation]" }, { "ucid": "21112178877251261", "idx": 1, "speaker": "customer", "start_s": 3.21, "end_s": 3.71, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178877251261", "idx": 2, "speaker": "agent", "start_s": 3.71, "end_s": 4.21, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178877251261", "idx": 3, "speaker": "customer", "start_s": 4.51, "end_s": 4.91, "text_en": "Yes, tell me.", "text_native": "हां जी बोलिए।" }, { "ucid": "21112178877251261", "idx": 4, "speaker": "agent", "start_s": 5.27, "end_s": 6.6, "text_en": "Uh yes, am I speaking with Abdul Rahman ji?", "text_native": "अह जी, अब्दुल रहमान जी से बात हो रही है?" }, { "ucid": "21112178877251261", "idx": 5, "speaker": "customer", "start_s": 6.8, "end_s": 7.3, "text_en": "Yes.", "text_native": "जी हां।" }, { "ucid": "21112178877251261", "idx": 6, "speaker": "agent", "start_s": 7.69, "end_s": 11.8, "text_en": "Okay. Sir, were you planning something for material requirement? I am calling from JSW One.", "text_native": "ओके। जी आपने कुछ प्लान कर रहे थे क्या मटेरियल रिक्वायरमेंट में? मैं JSW One से बात कर रहा हूं।" }, { "ucid": "21112178877251261", "idx": 7, "speaker": "customer", "start_s": 12.18, "end_s": 12.68, "text_en": "Yes, tell me.", "text_native": "जी बोलिए।" }, { "ucid": "21112178877251261", "idx": 8, "speaker": "agent", "start_s": 13.0, "end_s": 16.0, "text_en": "Okay, you have put in an inquiry, right? Like, you were planning for an HR sheet now, right?", "text_native": "अच्छा, आपने इंक्वायरी डाला है ना आपने? लाइक कुछ अभी आप HR sheet का प्लान कर रहे थे ना?" }, { "ucid": "21112178877251261", "idx": 9, "speaker": "customer", "start_s": 16.2, "end_s": 16.5, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "21112178877251261", "idx": 10, "speaker": "agent", "start_s": 16.8, "end_s": 19.0, "text_en": "Okay. So have you received the uh quote for it or is it still pending?", "text_native": "ओके। तो आपको उसका अह कोट मिल गया है या बाकी है आपको?" }, { "ucid": "21112178877251261", "idx": 11, "speaker": "customer", "start_s": 19.4, "end_s": 20.8, "text_en": "No, I will get it in some time.", "text_native": "नहीं, अभी कुछ देर में मिलेगा।" }, { "ucid": "21112178877251261", "idx": 12, "speaker": "agent", "start_s": 21.2, "end_s": 24.0, "text_en": "You haven't received it? Okay, I'll I'll tell the team to do it.", "text_native": "नहीं मिला है? ठीक है, मैं मैं टीम को बोल देता हूं करने के लिए।" }, { "ucid": "21112178877251261", "idx": 13, "speaker": "agent", "start_s": 24.0, "end_s": 26.2, "text_en": "This is yours, right? It was 1250 by 1800 in 1.6?", "text_native": "यही है ना आपका? 1250 by 1800 का था 1.6 में?" }, { "ucid": "21112178877251261", "idx": 14, "speaker": "customer", "start_s": 26.4, "end_s": 27.0, "text_en": "Yes, 1.6.", "text_native": "हां, 1.6." }, { "ucid": "21112178877251261", "idx": 15, "speaker": "agent", "start_s": 27.5, "end_s": 28.5, "text_en": "Okay, fine, that'll work.", "text_native": "ओके, ठीक है, चलेगा।" }, { "ucid": "21112178877251261", "idx": 16, "speaker": "customer", "start_s": 28.5, "end_s": 29.2, "text_en": "It's 1808.", "text_native": "1808 है।" }, { "ucid": "21112178877251261", "idx": 17, "speaker": "agent", "start_s": 29.5, "end_s": 33.2, "text_en": "It's 1808. Okay, that'll work. And what is your monthly consumption?", "text_native": "1808 है। ठीक है, चलेगा। और ये कितना आपका मंथली कितना रहता है कंजम्पशन?" }, { "ucid": "21112178877251261", "idx": 18, "speaker": "customer", "start_s": 33.7, "end_s": 38.0, "text_en": "Monthly, right now it's less because I take it from a supplier. If I take it directly and there's a margin, it will increase.", "text_native": "मंथली अभी तो सप्लायर से लेने से कम है। अगर डायरेक्ट लेंगे मार्जिन रहेगा तो बढ़ जाएगा।" }, { "ucid": "21112178877251261", "idx": 19, "speaker": "agent", "start_s": 38.5, "end_s": 40.5, "text_en": "I see. Okay, that'll work. I'll tell them to send you the quotation. Okay?", "text_native": "अच्छा। ठीक है, चलेगा। मैं बोल देता हूं आपको कोटेशन भेजने के लिए। ठीक है?" }, { "ucid": "21112178877251261", "idx": 20, "speaker": "customer", "start_s": 40.5, "end_s": 43.8, "text_en": "Right now, if I take it directly, maybe it can be 500 monthly.", "text_native": "अभी अभी तो अगर डायरेक्ट लेंगे तो मे बी 500 हो सकता है मंथली।" }, { "ucid": "21112178877251261", "idx": 21, "speaker": "agent", "start_s": 44.3, "end_s": 44.6, "text_en": "Hmm. Okay.", "text_native": "हम्म। ठीक है।" }, { "ucid": "21112178877251261", "idx": 22, "speaker": "agent", "start_s": 44.9, "end_s": 45.3, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178877251261", "idx": 23, "speaker": "customer", "start_s": 45.3, "end_s": 46.1, "text_en": "Where are you calling from?", "text_native": "आप कहां से बोल रहे हो?" }, { "ucid": "21112178877251261", "idx": 24, "speaker": "agent", "start_s": 46.4, "end_s": 50.0, "text_en": "I am speaking from JSW One, from the Mumbai headquarters. I think you have already spoken to my colleague recently.", "text_native": "मैं JSW One से बात कर रहा हूं, मुंबई हेडक्वार्टर्स से। आई थिंक मेरे कलीग से आपकी बात हो चुकी है अभी लास्ट कुछ टाइम से।" }, { "ucid": "21112178877251261", "idx": 25, "speaker": "customer", "start_s": 50.0, "end_s": 51.0, "text_en": "Yes, just now.", "text_native": "हां, अभी जस्ट।" }, { "ucid": "21112178877251261", "idx": 26, "speaker": "agent", "start_s": 51.0, "end_s": 51.3, "text_en": "Yes, yes.", "text_native": "जी जी।" }, { "ucid": "21112178877251261", "idx": 27, "speaker": "customer", "start_s": 51.3, "end_s": 53.0, "text_en": "25 25, we spoke 1 hour ago.", "text_native": "25 25 1 hour पहले बात हुआ था।" }, { "ucid": "21112178877251261", "idx": 28, "speaker": "agent", "start_s": 53.0, "end_s": 55.0, "text_en": "Yes, I will tell them to give you the pricing. That'll work.", "text_native": "हां, मैं उनसे बोल देता हूं कि प्राइसिंग आपको दे देंगे। चलेगा।" }, { "ucid": "21112178877251261", "idx": 29, "speaker": "customer", "start_s": 55.4, "end_s": 57.0, "text_en": "Yes. Now look, what will we do regarding coils?", "text_native": "जी। अब देखो, coils के रिगार्डिंग क्या करेंगे?" }, { "ucid": "21112178877251261", "idx": 30, "speaker": "agent", "start_s": 57.8, "end_s": 59.9, "text_en": "In coils, I mean, which one do you want? What dimensions?", "text_native": "Coils में मतलब आपको कौन सा चाहिए? क्या डायमेंशंस?" }, { "ucid": "21112178877251261", "idx": 31, "speaker": "agent", "start_s": 60.3, "end_s": 60.8, "text_en": "How many tons?", "text_native": "कितना टन?" }, { "ucid": "21112178877251261", "idx": 32, "speaker": "customer", "start_s": 61.0, "end_s": 61.2, "text_en": "Hmm.", "text_native": "हम्म।" }, { "ucid": "21112178877251261", "idx": 33, "speaker": "customer", "start_s": 62.0, "end_s": 63.2, "text_en": "That, I have also already", "text_native": "वो तो वो भी मैं ऑलरेडी" }, { "ucid": "21112178877251261", "idx": 34, "speaker": "agent", "start_s": 63.2, "end_s": 64.8, "text_en": "Do you want it in HR, in CR, which one do you want?", "text_native": "HR में चाहिए, CR में चाहिए, किस में चाहिए आपको?" }, { "ucid": "21112178877251261", "idx": 35, "speaker": "customer", "start_s": 64.8, "end_s": 65.6, "text_en": "I want it in HR.", "text_native": "HR में चाहिए।" }, { "ucid": "21112178877251261", "idx": 36, "speaker": "agent", "start_s": 65.9, "end_s": 68.2, "text_en": "You want it in HR, right? You'll get it. How many tons do you want? How many mm thickness do you want?", "text_native": "HR में चाहिए ना? मिल जाएगा ना। कितना टन चाहिए आपको? कितने mm थिकनेस चाहिए?" }, { "ucid": "21112178877251261", "idx": 37, "speaker": "customer", "start_s": 68.6, "end_s": 69.6, "text_en": "The same, 1.6.", "text_native": "वही सेम, 1.6." }, { "ucid": "21112178877251261", "idx": 38, "speaker": "agent", "start_s": 70.0, "end_s": 74.2, "text_en": "One second, let me write it down. 1.6 mm thickness.", "text_native": "एक सेकंड, मैं लिख लेता हूं। 1.6 mm थिकनेस।" }, { "ucid": "21112178877251261", "idx": 39, "speaker": "agent", "start_s": 74.8, "end_s": 77.8, "text_en": "And how many tons? How many tons do you need?", "text_native": "और कितना टन? कितना टन चाहिए?" }, { "ucid": "21112178877251261", "idx": 40, "speaker": "customer", "start_s": 78.5, "end_s": 80.8, "text_en": "For now, they said to tell about just 12 tons.", "text_native": "अभी तो वो तो जस्ट 12 टन का बतलाते बोले।" }, { "ucid": "21112178877251261", "idx": 41, "speaker": "agent", "start_s": 80.8, "end_s": 82.0, "text_en": "Because the coil comes in 25 tons, sir.", "text_native": "क्योंकि 25 टन का coil आता है सर।" }, { "ucid": "21112178877251261", "idx": 42, "speaker": "customer", "start_s": 82.0, "end_s": 82.2, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "21112178877251261", "idx": 43, "speaker": "customer", "start_s": 82.6, "end_s": 83.6, "text_en": "Yes, tell me for one coil.", "text_native": "हां, एक एक coil का बतलाइए।" }, { "ucid": "21112178877251261", "idx": 44, "speaker": "agent", "start_s": 83.8, "end_s": 87.8, "text_en": "Yes, we'll give for one 25-ton coil. Uh, it will fall within your budget. And what will be your delivery location?", "text_native": "हां, 25 टन का एक coil का देंगे। अह वैसे बजट में ही गिर जाएगा आपको। और ये लोकेशन कहां रहेगा आपका डिलीवरी का?" }, { "ucid": "21112178877251261", "idx": 45, "speaker": "customer", "start_s": 88.2, "end_s": 92.2, "text_en": "Hyderabad. If it's a coil, it will be in Hyderabad. It will be at the cutter's. The cutter is not at my exact address.", "text_native": "हैदराबाद। ये coil अगर coil रहा तो हैदराबाद में ही रहेगा। कटर पे रहेगा। कटर तो मेरे एग्जैक्ट एड्रेस पे नहीं है वो।" }, { "ucid": "21112178877251261", "idx": 46, "speaker": "agent", "start_s": 92.6, "end_s": 92.9, "text_en": "Okay.", "text_native": "ठीक है।" }, { "ucid": "21112178877251261", "idx": 47, "speaker": "customer", "start_s": 93.0, "end_s": 95.0, "text_en": "I will check and tell you the cutter's address at the time of delivery.", "text_native": "कटर मैं आपको देख के बतला दूंगा डिलीवरी के टाइम पे।" }, { "ucid": "21112178877251261", "idx": 48, "speaker": "agent", "start_s": 95.4, "end_s": 97.0, "text_en": "So you don't need the price for the HR coil right now?", "text_native": "तो ये अभी नहीं चाहिए आपको HR coil का प्राइस?" }, { "ucid": "21112178877251261", "idx": 49, "speaker": "customer", "start_s": 97.2, "end_s": 98.2, "text_en": "Yes, I need it. I need the price for the HR coil.", "text_native": "हां चाहिए, HR coil का प्राइस चाहिए।" }, { "ucid": "21112178877251261", "idx": 50, "speaker": "agent", "start_s": 98.6, "end_s": 99.0, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178877251261", "idx": 51, "speaker": "customer", "start_s": 99.2, "end_s": 104.0, "text_en": "In case this is okayed, then I will tell you the delivery process or the payment process, I will tell you after this whole deal is completed.", "text_native": "इन केस ये ओके हो गया तो मैं आपको डिलीवरी का आपको जो है प्रोसेस या पेमेंट का प्रोसेस क्या है, मैं पूरा ये डील पूरा कंप्लीट होने के बाद मैं आपको बतला दूंगा।" }, { "ucid": "21112178877251261", "idx": 52, "speaker": "agent", "start_s": 104.0, "end_s": 104.2, "text_en": "Understood.", "text_native": "अंडरस्टूड।" }, { "ucid": "21112178877251261", "idx": 53, "speaker": "customer", "start_s": 104.2, "end_s": 105.5, "text_en": "Because I don't have the cutter's details.", "text_native": "क्योंकि कटर मेरे पास नहीं है।" }, { "ucid": "21112178877251261", "idx": 54, "speaker": "agent", "start_s": 105.9, "end_s": 111.0, "text_en": "I see. So what happens in this, sir, is that you have to lock the price in 24 hours. Otherwise, what happens is pricing is a different commodity, sir, so it increases, it decreases, that's how it is.", "text_native": "अच्छा। तो इसमें कैसा होता है सर, 24 hours में है ना वो प्राइस को लॉक करना पड़ता है। नहीं तो फिर क्या है प्राइसिंग अलग कमोडिटी है सर, तो बढ़ जाते हैं, कम हो जाते हैं, वैसा होता है।" }, { "ucid": "21112178877251261", "idx": 55, "speaker": "customer", "start_s": 111.2, "end_s": 112.2, "text_en": "So is there a chance of it increasing tomorrow?", "text_native": "तो चांस है क्या कल बढ़ने का?" }, { "ucid": "21112178877251261", "idx": 56, "speaker": "agent", "start_s": 112.6, "end_s": 118.8, "text_en": "Right now, there is a chance of it going up. It went up today. It has gone up by 400-500 rupees as compared to Friday, Saturday, and there are chances of it going up tomorrow.", "text_native": "अभी तो अप होने का चांस है। आज अप हुआ है। 400-500 रुपया अप हुए हैं as compared to Friday, Saturday और अप होने का चांसेस है कल।" }, { "ucid": "21112178877251261", "idx": 57, "speaker": "customer", "start_s": 119.2, "end_s": 119.6, "text_en": "I see.", "text_native": "अच्छा।" }, { "ucid": "21112178877251261", "idx": 58, "speaker": "agent", "start_s": 120.0, "end_s": 120.3, "text_en": "Yes.", "text_native": "यस।" }, { "ucid": "21112178877251261", "idx": 59, "speaker": "customer", "start_s": 120.3, "end_s": 124.8, "text_en": "Okay, you tell me the rate for this coil. If it's done, I'll lock it today itself, whatever it is. How will its payment be, sir?", "text_native": "ठीक है, आप ये coil का रेट बतलाइए। अगर हो गया तो मैं आज ही लॉक करा के जो भी है, इसका पेमेंट कैसा रहेगा सर?" }, { "ucid": "21112178877251261", "idx": 60, "speaker": "agent", "start_s": 125.0, "end_s": 132.8, "text_en": "Sir, see how it is, as per JSW's norms, the first two payments are advance payments. Then after your quantity and all are lined up, we can plan for credit on that.", "text_native": "सर देखो कैसा होता है, जो JSW का जो नॉर्म्स है, पहले दो जो होते हैं वो एडवांस पेमेंट होते हैं। फिर आपका क्वांटिटी एंड ऑल लाइन अप होने के बाद उसपे क्रेडिट का भी प्लान कर सकते हैं।" }, { "ucid": "21112178877251261", "idx": 61, "speaker": "customer", "start_s": 133.2, "end_s": 134.8, "text_en": "Okay, it will increase slowly slowly.", "text_native": "अच्छा, स्लोली स्लोली इनक्रीस करेगा वो।" }, { "ucid": "21112178877251261", "idx": 62, "speaker": "agent", "start_s": 135.0, "end_s": 139.5, "text_en": "Yes, yes. No, you do one or two good transactions. Then it happens like that, we set it up.", "text_native": "यस यस। नहीं, आप अच्छे एक-आध दो ट्रांजैक्शंस कर दीजिए। फिर वैसे हो जाता है, सेटअप कर देते हैं।" }, { "ucid": "21112178877251261", "idx": 63, "speaker": "customer", "start_s": 139.8, "end_s": 143.8, "text_en": "Okay. So approximately after one or two transactions, how much credit will we get and for how many days?", "text_native": "अच्छा। तो एप्रोक्सीमेटली एक-दो ट्रांजैक्शन के बाद अपने को कितना मिलेगा क्रेडिट कितने डेज के लिए?" }, { "ucid": "21112178877251261", "idx": 64, "speaker": "agent", "start_s": 143.8, "end_s": 156.0, "text_en": "Minimum, a minimum of 5 tons is our MOQ, sir. Okay? Now you will take this entire 25-ton coil, okay? Okay? So once you have one or two transactions, we say a minimum of two, okay? After two are done, our financial team connects with you, after the documentation is cleared, they give you a credit line. It's different for everyone.", "text_native": "मिनिमम मिनिमम 5 टन का MOQ रहता है सर हमारा। ओके? अभी ये coil आप पूरा 25 टन का ले लेंगे, ठीक है? ओके? तो एक बार एक-दो ट्रांजैक्शंस आपके हो जाते हैं, दो मिनिमम बोलते हैं हम, ठीक है? दो होने के बाद आपके हमारी जो फाइनेंसियल टीम है आपसे कनेक्ट करती है, डॉक्यूमेंटेशन क्लियर होके फिर आपको क्रेडिट लाइन देती है वो। सबका अलग-अलग रहता है।" }, { "ucid": "21112178877251261", "idx": 65, "speaker": "customer", "start_s": 156.4, "end_s": 157.8, "text_en": "That's a matter for after the process.", "text_native": "वो प्रोसेस के बाद की बात है।" }, { "ucid": "21112178877251261", "idx": 66, "speaker": "agent", "start_s": 158.0, "end_s": 159.0, "text_en": "Yes, that's a matter for after the process.", "text_native": "हां, वो प्रोसेस की बात की बात है।" }, { "ucid": "21112178877251261", "idx": 67, "speaker": "customer", "start_s": 159.0, "end_s": 161.2, "text_en": "Regarding that, regarding that we will get credit days.", "text_native": "वो रिगार्डिंग उसके उसके रिगार्डिंग अपने को क्रेडिट डेज मिलेंगे।" }, { "ucid": "21112178877251261", "idx": 68, "speaker": "agent", "start_s": 161.4, "end_s": 166.8, "text_en": "Yes. That's why I told you that if you procure a good tonnage now, 25 tons, then as it seems now, if you also procure this HR coil, then I can inform ahead.", "text_native": "यस। इसलिए मैंने आपको बोला कि अभी आप अच्छा टन प्रोक्योर कर लेते हैं 25 टन, फिर आप जैसे अभी दिख रहा है, अभी ये वाला भी HR coil का प्रोक्योरमेंट कर लेते हैं, तो कैसा है कि आगे मैं भी इन्फॉर्म कर सकता हूं।" }, { "ucid": "21112178877251261", "idx": 69, "speaker": "customer", "start_s": 167.2, "end_s": 173.0, "text_en": "Actually, for me, monthly, what we have been doing for 14 to 15 years, we use 250 to 300 per month.", "text_native": "एक्चुअली मेरे को तो मंथली अभी जो हम लोग का कर रहा हूं 14 टू 15 इयर्स से हम लोग का क्या है 250 टू 300 पर मंथ चलता।" }, { "ucid": "21112178877251261", "idx": 70, "speaker": "agent", "start_s": 173.4, "end_s": 173.8, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178877251261", "idx": 71, "speaker": "agent", "start_s": 174.0, "end_s": 175.2, "text_en": "And you use this for trading?", "text_native": "और ये आप ट्रेडिंग के लिए यूज करते हैं?" }, { "ucid": "21112178877251261", "idx": 72, "speaker": "customer", "start_s": 175.5, "end_s": 177.8, "text_en": "Yes, it's for manufacturing and also for trading.", "text_native": "हां, मैन्युफैक्चरिंग का भी है और ट्रेडिंग का भी है।" }, { "ucid": "21112178877251261", "idx": 73, "speaker": "agent", "start_s": 178.0, "end_s": 179.2, "text_en": "What do you make in manufacturing, sir?", "text_native": "मैन्युफैक्चरिंग में क्या बनाते हो सर आप?" }, { "ucid": "21112178877251261", "idx": 74, "speaker": "customer", "start_s": 179.5, "end_s": 181.2, "text_en": "What we have is manufacturing of centering plates, sir.", "text_native": "हम लोग का क्या है, सेंट्रिंग प्लेट का मैन्युफैक्चरिंग है सर।" }, { "ucid": "21112178877251261", "idx": 75, "speaker": "agent", "start_s": 181.5, "end_s": 182.0, "text_en": "Central?", "text_native": "सेंट्रल?" }, { "ucid": "21112178877251261", "idx": 76, "speaker": "customer", "start_s": 182.4, "end_s": 183.2, "text_en": "Centering plate.", "text_native": "सेंट्रिंग प्लेट।" }, { "ucid": "21112178877251261", "idx": 77, "speaker": "agent", "start_s": 183.5, "end_s": 186.8, "text_en": "Centering plate. Okay. Fine. Centering plate and this column, whatever...", "text_native": "सेंट्रिंग प्लेट। ओके। ठीक है। सेंट्रिंग प्लेट और ये जो कॉलम जितना भी" }, { "ucid": "21112178877251261", "idx": 78, "speaker": "agent", "start_s": 186.8, "end_s": 187.8, "text_en": "Columns, okay.", "text_native": "कॉलम्स, ओके।" }, { "ucid": "21112178877251261", "idx": 79, "speaker": "agent", "start_s": 188.8, "end_s": 191.0, "text_en": "What is its end application, I mean, who are the people who buy all these things from you?", "text_native": "इसका एंड एप्लीकेशन क्या है मतलब कौन कौन लोग खरीदते हैं ये सब चीजें आपके?" }, { "ucid": "21112178877251261", "idx": 80, "speaker": "customer", "start_s": 191.5, "end_s": 193.2, "text_en": "The same people buy this, maximum.", "text_native": "सेम यही यही खरीदते हैं मैक्सिमम।" }, { "ucid": "21112178877251261", "idx": 81, "speaker": "agent", "start_s": 193.6, "end_s": 194.0, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178877251261", "idx": 82, "speaker": "customer", "start_s": 194.0, "end_s": 196.2, "text_en": "Actually, what we have is a very old shop in the market.", "text_native": "एक्चुअली हम लोग का क्या है मार्केट में बहुत पुराना दुकान है।" }, { "ucid": "21112178877251261", "idx": 83, "speaker": "agent", "start_s": 196.5, "end_s": 197.0, "text_en": "Understood.", "text_native": "अंडरस्टूड।" }, { "ucid": "21112178877251261", "idx": 84, "speaker": "customer", "start_s": 197.2, "end_s": 200.0, "text_en": "Yes. So what we used to do is manufacture centering plates in the beginning.", "text_native": "हां। तो हम लोग क्या है पहले सेंट्रिंग प्लेट का मैन्युफैक्चरिंग करते थे स्टार्टिंग।" }, { "ucid": "21112178877251261", "idx": 85, "speaker": "agent", "start_s": 200.4, "end_s": 200.6, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178877251261", "idx": 86, "speaker": "agent", "start_s": 200.6, "end_s": 201.8, "text_en": "Are you still doing it or how is it?", "text_native": "अभी भी कर रहे हैं कि कैसा है?" }, { "ucid": "21112178877251261", "idx": 87, "speaker": "customer", "start_s": 201.8, "end_s": 203.8, "text_en": "No no, the process is still the same. The beginning is the same for us.", "text_native": "नहीं नहीं, अभी भी ऑलरेडी प्रोसेस वही है। स्टार्टिंग तो वही है हम लोग का।" }, { "ucid": "21112178877251261", "idx": 88, "speaker": "agent", "start_s": 204.0, "end_s": 204.8, "text_en": "Understood. Okay okay.", "text_native": "अंडरस्टूड। ओके ओके।" }, { "ucid": "21112178877251261", "idx": 89, "speaker": "customer", "start_s": 204.8, "end_s": 212.0, "text_en": "Yes, for 15 years this has been the process. My elder brother used to look after it. So in this, what we included is, in the market, all our shops, there are 300 shops, we supply the same sheet to them as well, the material.", "text_native": "हां, 15 साल से क्या है यही है प्रोसेस। बड़े भाई देखते थे। तो सेम इसमें क्या है हम लोग इंक्लूड क्या करें, मार्केट में क्या है हमारे जितने भी शॉप्स हैं, 300 शॉप्स हैं, उन लोग को भी क्या है सेम शीट सप्लाई करते हैं, मटेरियल।" }, { "ucid": "21112178877251261", "idx": 90, "speaker": "agent", "start_s": 212.4, "end_s": 212.8, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178877251261", "idx": 91, "speaker": "customer", "start_s": 212.8, "end_s": 215.8, "text_en": "We cut the sheet to the required sizes, make those sizes and supply to them.", "text_native": "शीट कट करके जो साइजेस रहता है, वो साइजेस बना के हम लोग उन लोग को सप्लाई करते हैं।" }, { "ucid": "21112178877251261", "idx": 92, "speaker": "agent", "start_s": 215.8, "end_s": 217.2, "text_en": "That's right. But yes, then a coil will be useful for you. Correct.", "text_native": "बराबर है। पर हां, तो आपको coil ही काम आएगा फिर। बराबर।" }, { "ucid": "21112178877251261", "idx": 93, "speaker": "customer", "start_s": 217.2, "end_s": 222.0, "text_en": "Yes. So regarding that, as we get an order for a size, we make that size accordingly. We get it cut and supply it.", "text_native": "हां। तो हम लोग रिगार्डिंग जैसा हमको साइज का ऑर्डर आएगा, वो वो रिगार्डिंग हम लोग साइज बना लेते हैं। कटा के उसको सप्लाई कर देते हैं।" }, { "ucid": "21112178877251261", "idx": 94, "speaker": "agent", "start_s": 222.6, "end_s": 223.0, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178877251261", "idx": 95, "speaker": "agent", "start_s": 223.0, "end_s": 226.5, "text_en": "Okay, that'll work. I'll get the coil pricing done for you, I'll tell you by this evening. Then you can fix it accordingly. Okay?", "text_native": "ठीक है, चलेगा। मैं आपको coil का कर देता हूं, प्राइसिंग बता देता हूं आज इवनिंग तक। फिर वैसे आप फिक्स कर दीजिए। ठीक है?" }, { "ucid": "21112178877251261", "idx": 96, "speaker": "customer", "start_s": 227.0, "end_s": 229.0, "text_en": "Okay, will you update the price on WhatsApp or will you call and give it?", "text_native": "ओके, आप मेरे को प्राइस WhatsApp पे अपडेट करेंगे या कॉल करके देंगे?" }, { "ucid": "21112178877251261", "idx": 97, "speaker": "agent", "start_s": 229.0, "end_s": 233.8, "text_en": "I will call you and also send it on WhatsApp. You have a mail ID, right, abdul.rehman2ar25? You will also get the quote via mail from our side.", "text_native": "मैं कॉल भी कर दूंगा, WhatsApp पे भी भेज दूंगा। आपका मेल आईडी है ना, abdul.rehman2ar25? आपको कोट मेल भी आ जाएगा हमारी तरफ से।" }, { "ucid": "21112178877251261", "idx": 98, "speaker": "customer", "start_s": 234.2, "end_s": 234.5, "text_en": "Okay.", "text_native": "अच्छा।" }, { "ucid": "21112178877251261", "idx": 99, "speaker": "customer", "start_s": 234.8, "end_s": 235.5, "text_en": "Your name?", "text_native": "आपका नाम?" }, { "ucid": "21112178877251261", "idx": 100, "speaker": "agent", "start_s": 235.5, "end_s": 238.5, "text_en": "My name is Ronak Mehta. I am speaking from the Mumbai headquarters. Yes.", "text_native": "मेरा नाम रोनक मेहता है। मैं मुंबई हेडक्वार्टर्स से बात कर रहा हूं। यस।" }, { "ucid": "21112178877251261", "idx": 101, "speaker": "customer", "start_s": 238.8, "end_s": 239.2, "text_en": "Okay, right.", "text_native": "ओके, राइट।" }, { "ucid": "21112178877251261", "idx": 102, "speaker": "agent", "start_s": 239.2, "end_s": 240.0, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178877251261", "idx": 103, "speaker": "customer", "start_s": 240.0, "end_s": 240.8, "text_en": "Nice to talk to you.", "text_native": "नाइस टू टॉक टू यू।" }, { "ucid": "21112178877251261", "idx": 104, "speaker": "agent", "start_s": 240.8, "end_s": 245.8, "text_en": "Yes yes yes, thank you so much. I'll do this for you. I'll put in a request with the plant and get you the best price, and then we'll proceed. Okay?", "text_native": "यस यस यस, थैंक यू सो मच। मैं आपको ये कर देता हूं। मैं आगे रिक्वेस्ट कर देता हूं प्लांट से और आपको बेस्ट प्राइस करा के आगे करते हैं फिर आगे। ठीक है?" }, { "ucid": "21112178877251261", "idx": 105, "speaker": "customer", "start_s": 245.8, "end_s": 247.8, "text_en": "This is absolutely premium, right, the one I had selected?", "text_native": "ये अपने को ये बिल्कुल प्रीमियम है ना जो मैं सेलेक्ट किया था?" }, { "ucid": "21112178877251261", "idx": 106, "speaker": "agent", "start_s": 248.2, "end_s": 250.5, "text_en": "This will be of JSW quality only, sir. There will be no mixing in it.", "text_native": "ये आपको JSW क्वालिटी का ही रहेगा सर। इसमें कोई मिक्स नहीं रहेगा।" }, { "ucid": "21112178877251261", "idx": 107, "speaker": "customer", "start_s": 250.8, "end_s": 255.8, "text_en": "No no, not like that. In this, what do you call it, in JSW itself, is there something like 'air material' as it's called, which has air in it, is there something like that? Or is there some standard and quality, right?", "text_native": "नहीं नहीं, वैसे नहीं। इसमें कुछ क्या बोलते हैं, JSW में ही ऐसा कुछ मतलब हवा का माल जैसा दो रहता, जो एयर रहता उसमें, वैसा कुछ रहता क्या? या कुछ स्टैंडर्ड और क्वालिटी रहता ना?" }, { "ucid": "21112178877251261", "idx": 108, "speaker": "agent", "start_s": 256.0, "end_s": 259.2, "text_en": "It will be standard quality. The standard, whatever the IS standards are, that's what it will be.", "text_native": "स्टैंडर्ड क्वालिटी रहेगा आपका। स्टैंडर्ड जो जो IS स्टैंडर्ड्स रहेंगे ना, वही रहेगा।" }, { "ucid": "21112178877251261", "idx": 109, "speaker": "customer", "start_s": 259.5, "end_s": 262.5, "text_en": "Yes, the one I have selected in the app, it must be showing to you.", "text_native": "हां, वही जो मैंने सेलेक्ट किया है ऐप में, आपको शायद आपको बतला रहा होगा।" }, { "ucid": "21112178877251261", "idx": 110, "speaker": "agent", "start_s": 262.8, "end_s": 263.2, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "21112178877251261", "idx": 111, "speaker": "customer", "start_s": 263.2, "end_s": 264.5, "text_en": "So that is the standard one, right?", "text_native": "तो वो स्टैंडर्ड वाला ही है ना?" }, { "ucid": "21112178877251261", "idx": 112, "speaker": "agent", "start_s": 264.5, "end_s": 267.5, "text_en": "Yes yes yes. As per IS standards only, E250A HR coil will be provided to you.", "text_native": "यस यस यस। IS स्टैंडर्ड के हिसाब से ही E250A HR आपको coil आपको प्रोवाइड किया जाएगा।" }, { "ucid": "21112178877251261", "idx": 113, "speaker": "customer", "start_s": 267.8, "end_s": 270.0, "text_en": "No, I'm asking if there is any other standard in this as well.", "text_native": "नहीं, इसमें इसमें भी और कुछ स्टैंडर्ड रहता क्या बोल के बोल रहा हूं।" }, { "ucid": "21112178877251261", "idx": 114, "speaker": "agent", "start_s": 270.0, "end_s": 270.5, "text_en": "In what?", "text_native": "किसमें?" }, { "ucid": "21112178877251261", "idx": 115, "speaker": "customer", "start_s": 270.5, "end_s": 273.8, "text_en": "The one I selected, is there any other standard or something higher than this?", "text_native": "जो मैंने सेलेक्ट किया, इससे भी कुछ और स्टैंडर्ड वगैरह रहता क्या?" }, { "ucid": "21112178877251261", "idx": 116, "speaker": "agent", "start_s": 274.0, "end_s": 275.8, "text_en": "What did you select? You selected HR sheet, right?", "text_native": "आपने क्या सेलेक्ट किया? आपने HR शीट किया है ना आपने?" }, { "ucid": "21112178877251261", "idx": 117, "speaker": "customer", "start_s": 276.0, "end_s": 279.0, "text_en": "Yes, well I have selected two or three things. One is HR sheet and I have done for coils, hot rolled coil.", "text_native": "हां, वैसे तो मैं दो-तीन किया हूं। एक तो HR शीट किया हूं और coils के लिए किया हूं, hot rolled coil।" }, { "ucid": "21112178877251261", "idx": 118, "speaker": "agent", "start_s": 279.2, "end_s": 286.0, "text_en": "I'll create one for hot rolled coils from here, from my end. Yes. Okay. You have selected one hot rolled coil, but in this, the IS, you have selected the wrong IS standard in this.", "text_native": "Hot rolled coils का मैं बना देता हूं यहां से, मेरे एंड से। जी। ओके। आपने एक हॉट रोल्ड coil आपने सेलेक्ट तो किया है, बट इसमें IS, आपने जो IS स्टैंडर्ड्स गलत सेलेक्ट किया हुआ है इसमें।" }, { "ucid": "21112178877251261", "idx": 119, "speaker": "customer", "start_s": 286.5, "end_s": 288.2, "text_en": "That's what, I was a little confused, that's why.", "text_native": "वही वही मैं थोड़ा कंफ्यूज था मैं इसलिए।" }, { "ucid": "21112178877251261", "idx": 120, "speaker": "agent", "start_s": 288.8, "end_s": 292.2, "text_en": "Yes. What should you have selected? You should have selected IS E250A. I'll do it, I'll send it to you. As soon as I get the price, I'll send you the quotation, then you will understand it.", "text_native": "हां। क्या सेलेक्ट करना था? IS E250A करना चाहिए आपने। मैं करता हूं, आपको भेजता हूं। जैसे मुझे प्राइस आएगा ना, आपको कोटेशन भेज दूंगा, तो आपको वो अंडरस्टैंड हो जाएगा।" }, { "ucid": "21112178877251261", "idx": 121, "speaker": "customer", "start_s": 292.5, "end_s": 294.2, "text_en": "Okay, you must have gotten an idea of what my requirement is.", "text_native": "अच्छा, आपको आईडिया हो गया होगा मुझे क्या चीज की रिक्वायरमेंट है।" }, { "ucid": "21112178877251261", "idx": 122, "speaker": "agent", "start_s": 294.5, "end_s": 296.8, "text_en": "Yes, I understood, sir. That's why I asked you what your end application is, what you make. That's why I asked this thing, that's why.", "text_native": "हां, समझा सर। इसलिए मैंने आपको पूछा ना कि आपका एंड एप्लीकेशन क्या है, आप क्या बनाते हो। इसलिए ये चीज मैंने इसलिए मैंने पूछा ना इसलिए तो।" }, { "ucid": "21112178877251261", "idx": 123, "speaker": "customer", "start_s": 296.8, "end_s": 299.0, "text_en": "Maybe I selected some other coil in 2 mm.", "text_native": "शायद मैं 2 mm में कुछ दूसरा coil सेलेक्ट किया।" }, { "ucid": "21112178877251261", "idx": 124, "speaker": "agent", "start_s": 299.0, "end_s": 305.0, "text_en": "Yes, you have, you have first selected one 1.6 by into 1250, and in 2 mm you have selected 1500. You have selected two different SKUs for 100 tons each.", "text_native": "हां, आपने है ना, आपने पहले एक सेलेक्ट किया हुआ है 1.6 by into 1250 सेलेक्ट किया है और 2 mm में आपने 1500 सेलेक्ट किया हुआ है। दो अलग-अलग आपने SKU सेलेक्ट किए हुए हैं 100-100 टन के लिए।" }, { "ucid": "21112178877251261", "idx": 125, "speaker": "customer", "start_s": 305.0, "end_s": 305.2, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "21112178877251261", "idx": 126, "speaker": "agent", "start_s": 305.6, "end_s": 309.8, "text_en": "Okay. So do you need both of these separately or do you need it in 2 mm now, tell me this, or do you need it in 1.6 mm?", "text_native": "ओके। तो आपको ये दोनों भी चाहिए अलग-अलग या फिर आपको 2 mm में चाहिए अभी मुझे ये बताइए या 1.6 mm में चाहिए आपको?" }, { "ucid": "21112178877251261", "idx": 127, "speaker": "agent", "start_s": 309.8, "end_s": 312.2, "text_en": "For now, do one thing, whatever your plan is to purchase right now, the highest priority, tell me that, so I can give you the price for that.", "text_native": "अभी तो एक काम कीजिए, मैं तो जो अभी परचेस करने का प्लान रहेगा ना, सबसे हाई प्रायोरिटी, वो मुझे बताओ, तो मैं उसका आपको दूं प्राइस।" }, { "ucid": "21112178877251261", "idx": 128, "speaker": "customer", "start_s": 312.5, "end_s": 322.0, "text_en": "Okay. Right now, since it's the beginning, let's do one thing, we'll deal for just one coil. Yes, just one coil. Because I will also get some idea. And for payment also, whatever it is, first you people are also saying this, right, that the payment should be fully cleared. So what was in my mind, what was in my mind from the research I had done, the idea I had was that I would get 30 days credit.", "text_native": "ओके। अभी तो हम लोग क्या है स्टार्टिंग है ना, एक काम करते हैं, एक coil का ही हां, एक coil का ही डील करेंगे। क्योंकि मुझे भी थोड़ा आईडिया हो जाएगा। और मेरे को पेमेंट के लिए भी जो भी है, फर्स्ट आप लोग भी ये बोल रहे हैं ना, देखो पेमेंट क्लियर पूरा जितना भी है। तो मेरा माइंड में क्या था, मेरा माइंड में क्या था जो रिसर्च वगैरह देखा था, जो जितना में वो आईडिया था, 30 डेज का क्रेडिट मिलेगा।" }, { "ucid": "21112178877251261", "idx": 129, "speaker": "agent", "start_s": 322.2, "end_s": 325.2, "text_en": "So how it works is, the 30-day credit line will only be available once your transaction is set up with us.", "text_native": "तो कैसे होता है, 30 डेज क्रेडिट लाइन तभी होगी जब हमारे साथ आपका ट्रांजैक्शन एक बार सेटअप हो जाए।" }, { "ucid": "21112178877251261", "idx": 130, "speaker": "agent", "start_s": 325.5, "end_s": 326.5, "text_en": "Okay? We say a minimum of two transactions.", "text_native": "ओके? मिनिमम टू ट्रांजैक्शन हम बोलते हैं।" }, { "ucid": "21112178877251261", "idx": 131, "speaker": "customer", "start_s": 326.5, "end_s": 329.5, "text_en": "I didn't have an idea about that, that's why I put the quantity as approximately 100 and did that.", "text_native": "वही मुझे आईडिया नहीं था, इसलिए मैं क्या किया, क्वांटिटी एप्रोक्सीमेटली 100 बोल के मैं ऐसा किया।" }, { "ucid": "21112178877251261", "idx": 132, "speaker": "agent", "start_s": 329.5, "end_s": 335.5, "text_en": "That's what I'm saying, once you start with 25 tons, sir. Okay? Do two transactions. Later, once we give you a credit line, you can procure according to that in your future plans.", "text_native": "मैं वही बोल रहा हूं, एक बार आप है ना 25 टन से स्टार्ट कीजिए सर। ओके? दो ट्रांजैक्शंस कीजिए। बाद में कैसे एक बार क्रेडिट लाइन दे देंगे ना आपको, तो आपको उस हिसाब से आप प्रोक्योर कर लीजिएगा आगे प्लान।" }, { "ucid": "21112178877251261", "idx": 133, "speaker": "customer", "start_s": 335.8, "end_s": 336.2, "text_en": "Yes, yes.", "text_native": "हां हां।" }, { "ucid": "21112178877251261", "idx": 134, "speaker": "customer", "start_s": 336.2, "end_s": 337.8, "text_en": "So you do one thing, for me in 1.6", "text_native": "तो वही आप एक काम कीजिए, 1.6 में मुझे" }, { "ucid": "21112178877251261", "idx": 135, "speaker": "agent", "start_s": 337.8, "end_s": 340.2, "text_en": "In 1.6, and what will be your width? Will it be 1250 only?", "text_native": "1.6 में और ये विड्थ कितना रहेगा आपका? 1250 ही रहेगा?" }, { "ucid": "21112178877251261", "idx": 136, "speaker": "customer", "start_s": 340.5, "end_s": 343.8, "text_en": "Yes, 1250 is there for now. In the future, I have a maximum requirement for 1200 as well.", "text_native": "हां, 1250 तो फिलहाल है। इन मेरे को फ्यूचर में क्या है 1200 का भी मैक्सिमम रिक्वायरमेंट यही रहता है।" }, { "ucid": "21112178877251261", "idx": 137, "speaker": "agent", "start_s": 344.0, "end_s": 345.8, "text_en": "Yes, 1250 and 1500 are our standard.", "text_native": "हां, 1250 और 1500 स्टैंडर्ड रहता है हमारा।" }, { "ucid": "21112178877251261", "idx": 138, "speaker": "customer", "start_s": 346.0, "end_s": 349.0, "text_en": "Yes, you were telling me that. But I have a higher requirement for 1200 as well.", "text_native": "हां, उसमें तो आपने वही बतला रहा था। बट मुझे 1200 का भी रिक्वायरमेंट ज्यादा रहता है।" }, { "ucid": "21112178877251261", "idx": 139, "speaker": "agent", "start_s": 349.0, "end_s": 349.8, "text_en": "The 1200 one also?", "text_native": "1200 वाला भी?" }, { "ucid": "21112178877251261", "idx": 140, "speaker": "customer", "start_s": 349.8, "end_s": 350.8, "text_en": "My wastage is less in that.", "text_native": "उसमें मेरा वेस्टेज कम जाता।" }, { "ucid": "21112178877251261", "idx": 141, "speaker": "agent", "start_s": 351.0, "end_s": 353.0, "text_en": "So I will get the 1200 one checked as well. If it's available, I will let you know.", "text_native": "तो 1200 का भी मैं चेक करा लूंगा। होगा तो बता दूंगा मैं आपको।" }, { "ucid": "21112178877251261", "idx": 142, "speaker": "customer", "start_s": 353.0, "end_s": 359.5, "text_en": "Yes, if there is 1200 in 1.6, then keep 1200 as the first preference. If in case it's not there, then give me a quotation regarding 1250.", "text_native": "हां, अगर है वैसा 1.6 में 1200 है तो 1200 का ही फर्स्ट प्रेफरेंस रखिए। अगर इन केस नहीं है तो 1250 पे रिगार्डिंग मुझे कोटेशन दीजिए।" }, { "ucid": "21112178877251261", "idx": 143, "speaker": "agent", "start_s": 359.8, "end_s": 361.0, "text_en": "Understood, understood, understood.", "text_native": "अंडरस्टूड, अंडरस्टूड, अंडरस्टूड।" }, { "ucid": "21112178877251261", "idx": 144, "speaker": "agent", "start_s": 361.0, "end_s": 362.8, "text_en": "Okay. And how many tons? Should I do 25 tons first?", "text_native": "ठीक है। और कितना टन? 25 टन करूं पहले?" }, { "ucid": "21112178877251261", "idx": 145, "speaker": "customer", "start_s": 363.0, "end_s": 364.2, "text_en": "Yes, do it for one coil only.", "text_native": "हां, एक एक coil का ही कीजिए।" }, { "ucid": "21112178877251261", "idx": 146, "speaker": "agent", "start_s": 364.2, "end_s": 366.2, "text_en": "One coil, okay, that'll work. Okay, I'll do it and update you.", "text_native": "एक coil का ठीक है, चलेगा। ठीक है, मैं करके आपको अपडेट करता हूं।" }, { "ucid": "21112178877251261", "idx": 147, "speaker": "agent", "start_s": 366.5, "end_s": 367.0, "text_en": "Will do.", "text_native": "चलेगा।" }, { "ucid": "21112178877251261", "idx": 148, "speaker": "agent", "start_s": 367.0, "end_s": 367.8, "text_en": "Okay sir. Okay.", "text_native": "ठीक है सर। ओके।" }, { "ucid": "21112178877251261", "idx": 149, "speaker": "customer", "start_s": 368.5, "end_s": 369.0, "text_en": "Okay, thank you.", "text_native": "ओके, थैंक यू।" }, { "ucid": "21112178877251261", "idx": 150, "speaker": "agent", "start_s": 369.0, "end_s": 370.8, "text_en": "I have sent you my card on WhatsApp, okay?", "text_native": "आपको मैंने WhatsApp पे ना डाल दिया है मेरा कार्ड भी, ओके?" }, { "ucid": "21112178877251261", "idx": 151, "speaker": "customer", "start_s": 371.2, "end_s": 371.5, "text_en": "Yes.", "text_native": "यस।" }, { "ucid": "21112178877251261", "idx": 152, "speaker": "customer", "start_s": 371.8, "end_s": 375.0, "text_en": "Okay, that, what do you call it, the one I selected in 1.6, is that correct or the one in 2 mm that you were talking about?", "text_native": "अच्छा, वो वो जो क्या बोलते हैं, 1.6 में जो मैं सेलेक्ट किया हूं वो करेक्ट है ना या फिर 2 mm में जो आप ही बोल रहे थे?" }, { "ucid": "21112178877251261", "idx": 153, "speaker": "agent", "start_s": 375.2, "end_s": 377.8, "text_en": "No no, your grade, the grade is different. You have not selected the correct grade.", "text_native": "नहीं नहीं, आपका जो ग्रेड है ना, ग्रेड अलग है आपका। ग्रेड बराबर नहीं सेलेक्ट किया आपने।" }, { "ucid": "21112178877251261", "idx": 154, "speaker": "customer", "start_s": 378.0, "end_s": 379.2, "text_en": "In which one? In 1.6 or in 2 mm?", "text_native": "किसमें? 1.6 में या 2 mm में?" }, { "ucid": "21112178877251261", "idx": 155, "speaker": "agent", "start_s": 379.2, "end_s": 382.0, "text_en": "In both. The IS standard that you have put, okay, you have put checkered tile. Checkered, do you want the checkered one?", "text_native": "दोनों में। आपने जो IS स्टैंडर्ड जो डाला है ना आपने, ओके, आपने वो चेकर्ड टाइल डाल दिया है आपने। चेकर्ड, आपको चेकर्ड वाला चाहिए क्या?" }, { "ucid": "21112178877251261", "idx": 156, "speaker": "customer", "start_s": 382.2, "end_s": 383.2, "text_en": "What does checkered mean?", "text_native": "चेकर्ड मीन्स क्या होता है ये?" }, { "ucid": "21112178877251261", "idx": 157, "speaker": "agent", "start_s": 383.2, "end_s": 387.0, "text_en": "Checkered means like the sheets you see in trains, in buses, have you seen those with lines on them.", "text_native": "चेकर्ड मतलब जैसे आपने ट्रेन में, बस में पतरे होते हैं ना, देखा वो लाइन लाइन लाइन होती है।" }, { "ucid": "21112178877251261", "idx": 158, "speaker": "customer", "start_s": 387.0, "end_s": 388.5, "text_en": "No no no, I don't want that kind.", "text_native": "नहीं नहीं नहीं, वैसा नहीं चाहिए।" }, { "ucid": "21112178877251261", "idx": 159, "speaker": "agent", "start_s": 388.5, "end_s": 389.2, "text_en": "You want plain only, right?", "text_native": "प्लेन ही चाहिए ना आपको?" }, { "ucid": "21112178877251261", "idx": 160, "speaker": "customer", "start_s": 389.2, "end_s": 389.8, "text_en": "Yes yes, I want plain only.", "text_native": "हां हां, प्लेन ही चाहिए।" }, { "ucid": "21112178877251261", "idx": 161, "speaker": "agent", "start_s": 389.8, "end_s": 394.0, "text_en": "Yes, you have selected checkered and you have also selected a different grade. So this will be rejected. You have not selected this correctly.", "text_native": "हां, आपने चेकर्ड सेलेक्ट किया हुआ है और आपने ग्रेड भी अलग सेलेक्ट किया हुआ है। तो ये ये तो खारिज हो जाएगा ये तो। ये बराबर नहीं सेलेक्ट किया आपने।" }, { "ucid": "21112178877251261", "idx": 162, "speaker": "customer", "start_s": 394.5, "end_s": 398.0, "text_en": "Okay. So fine, now whether it's from my side or your side, you remove it. I'll tell you, in 1.6, 1200 or 1200 mm", "text_native": "अच्छा। तो ठीक है, अब ये तो मैं मेरी तरफ से हो या आपकी तरफ से हो, आप निकाल दीजिए। मैं आपको जो 1.6 में 1200 या 1200 mm में" }, { "ucid": "21112178877251261", "idx": 163, "speaker": "agent", "start_s": 398.0, "end_s": 402.5, "text_en": "I'll get it checked for 1250 or 1200. Okay? 1250 will be confirmed. I'll have to check for 1200. Okay?", "text_native": "1250 या 1200 में चेक करा देता हूं। ओके? 1250 तो कंफर्म मिल जाएगा। 1200 में चेक कराना पड़ेगा। ओके?" }, { "ucid": "21112178877251261", "idx": 164, "speaker": "agent", "start_s": 402.8, "end_s": 405.0, "text_en": "Yeah. I will quote you a quotation for 25 tons.", "text_native": "या। 25 टन का मैं आपको कोटेशन आपको मैं करूंगा कोट।" }, { "ucid": "21112178877251261", "idx": 165, "speaker": "customer", "start_s": 405.0, "end_s": 405.8, "text_en": "By when will you send it?", "text_native": "कब तक भेजेंगे?" }, { "ucid": "21112178877251261", "idx": 166, "speaker": "agent", "start_s": 406.2, "end_s": 410.8, "text_en": "It will take me at least till evening because right now everyone's pricing and quoting is happening in a line.", "text_native": "मुझे एटलीस्ट इवनिंग तो हो जाएगा क्योंकि अभी लाइन से सबके ही हो रही है प्राइसिंग्स कोटिंग हो रही है अभी सबकी।" }, { "ucid": "21112178877251261", "idx": 167, "speaker": "customer", "start_s": 411.0, "end_s": 414.0, "text_en": "Is there anything like, since I am buying for the first time, will there be some increased rate for me?", "text_native": "ऐसा कुछ रहता क्या हम लोग जैसे कि मैं फर्स्ट टाइम बाय कर रहा हूं, कुछ रेट इनक्रीस रहेगा मेरे लिए?" }, { "ucid": "21112178877251261", "idx": 168, "speaker": "agent", "start_s": 414.2, "end_s": 419.0, "text_en": "No, there's nothing like that. Whatever the operating rate is in the market, that is what is applicable, whether you are a first-timer, new, or old.", "text_native": "नहीं, ऐसा कुछ नहीं है। जो मार्केट में जो ऑपरेटिंग रेट रहता है ना, वही एप्लीकेबल रहता है, चाहे आप पहली बार हो, न्यू हो या ओल्ड हो।" }, { "ucid": "21112178877251261", "idx": 169, "speaker": "agent", "start_s": 419.2, "end_s": 420.5, "text_en": "And anyway, the prices are increasing, sir.", "text_native": "एंड एनीवे अभी प्राइसिंग तो सर बढ़ ही रहे हैं।" }, { "ucid": "21112178877251261", "idx": 170, "speaker": "customer", "start_s": 420.8, "end_s": 421.2, "text_en": "I see.", "text_native": "अच्छा।" }, { "ucid": "21112178877251261", "idx": 171, "speaker": "agent", "start_s": 421.2, "end_s": 428.0, "text_en": "So right now, distributors, traders are also buying at the same price that you will get. Yes, it can be a little here and there. It can be a little here and there. Okay? Because quantity matters, because quantity matters.", "text_native": "तो अभी डिस्ट्रीब्यूटर, ट्रेडर भी वही प्राइस पे ले रहे हैं जो आपको मिलेगा। हां, थोड़ा बहुत आगे-पीछे हो सकता है। थोड़ा बहुत आगे-पीछे रह सकता है। ओके? क्योंकि क्वांटिटी मैटर कर, क्योंकि मैटर क्वांटिटी मैटर कर जाती है।" }, { "ucid": "21112178877251261", "idx": 172, "speaker": "customer", "start_s": 428.5, "end_s": 429.8, "text_en": "Yes. Someone might have 500 tons, 1000 tons.", "text_native": "हां। किसी का 500 टन रहेगा, 1000 टन रहेगा।" }, { "ucid": "21112178877251261", "idx": 173, "speaker": "agent", "start_s": 429.8, "end_s": 436.0, "text_en": "And location, delivery location, right now someone who is in the South side, their pricing is a bit lower, Hyderabad, all of that. As compared to Delhi, Gorakhpur, Ahmedabad, their prices are a bit higher, there's a difference of 300-400 rupees.", "text_native": "और लोकेशन, डिलीवरी लोकेशन, अभी किसी का अभी जो साउथ साइड में है, उनका थोड़ा प्राइसिंग कम है, हैदराबाद, ये सब का। एस कंपेयर टू जो दिल्ली, गोरखपुर, अहमदाबाद, उनके थोड़े प्राइस ज्यादा होते हैं, 300-400 रुपए का डिफरेंस रहता है।" }, { "ucid": "21112178877251261", "idx": 174, "speaker": "customer", "start_s": 436.5, "end_s": 437.8, "text_en": "I see. Yes, so mine is this only, it's Hyderabad.", "text_native": "अच्छा। हां, तो मेरा तो मैं यही है, हैदराबाद ही है।" }, { "ucid": "21112178877251261", "idx": 175, "speaker": "agent", "start_s": 437.8, "end_s": 441.0, "text_en": "It's Hyderabad only. That's why I told you that yours is a little less. I'll get the latest price checked once and you will get the latest market price only.", "text_native": "हैदराबाद ही है। इसलिए मैंने आपको बोला कि आपका थोड़ा सा कम ही है। मैं एक बार चेक करा देता हूं लेटेस्ट प्राइस और लेटेस्ट ही आपको आएगा मार्केट का।" }, { "ucid": "21112178877251261", "idx": 176, "speaker": "customer", "start_s": 441.0, "end_s": 442.0, "text_en": "This will be with delivery, right sir, this whole thing?", "text_native": "ये डिलीवरी में मिलेगा ना सर पूरा ये?" }, { "ucid": "21112178877251261", "idx": 177, "speaker": "agent", "start_s": 442.0, "end_s": 445.0, "text_en": "I will give this with delivery only. It's called all-delivered.", "text_native": "ये विद डिलीवरी ही दूंगा मैं आपको। ऑल डिलीवर्ड बोलते हैं इसको।" }, { "ucid": "21112178877251261", "idx": 178, "speaker": "customer", "start_s": 445.0, "end_s": 449.0, "text_en": "Okay, all-delivered, okay. So in case I get a coil, my delivery address will be different.", "text_native": "अच्छा, ऑल डिलीवर्ड, ओके। तो इन केस मुझे coil करा है तो क्या है मेरा डिलीवरी एड्रेस दूसरा रहेगा।" }, { "ucid": "21112178877251261", "idx": 179, "speaker": "agent", "start_s": 449.2, "end_s": 452.2, "text_en": "You send me that address. I have pinged you on WhatsApp. Okay? You send me the address and pin code details.", "text_native": "मुझे वो एड्रेस आप भेज दीजिए। मैं आपको WhatsApp पे पिंग कर दिया हूं मैं। ओके? मुझे आप एड्रेस और पिन कोड भेज दीजिए डिटेल।" }, { "ucid": "21112178877251261", "idx": 180, "speaker": "customer", "start_s": 452.5, "end_s": 456.0, "text_en": "Okay, right. Before the deal closes, I will, whatever it is, I will talk suddenly and I", "text_native": "ओके, राइट। वही अब डील क्लोज होने से पहले मैं आपको जो भी है, मैं सडनली बात करके मैं" }, { "ucid": "21112178877251261", "idx": 181, "speaker": "agent", "start_s": 456.0, "end_s": 461.0, "text_en": "Yes, only when you give me that, I will be able to punch it in because the all-delivered rates will come to you based on your pin code. So I will need your address and pin code first.", "text_native": "हां, आप मुझे वो देंगे ना तभी मैं अंदर पंच कर पाऊंगा क्योंकि जो ऑल डिलीवर्ड रेट्स है ना, आपके पिन कोड के हिसाब से ही आपको आएंगे। तो मुझे आपका एड्रेस, पिन कोड चाहिए रहेगा पहले।" }, { "ucid": "21112178877251261", "idx": 182, "speaker": "customer", "start_s": 461.0, "end_s": 463.5, "text_en": "Right, it's 2-3 kilometers up and down, there's no issue with that, right?", "text_native": "वही, वो 2-3 किलोमीटर्स अप एंड डाउन रहता, उससे कुछ इशू तो नहीं है ना?" }, { "ucid": "21112178877251261", "idx": 183, "speaker": "agent", "start_s": 463.8, "end_s": 465.2, "text_en": "No, sir, we operate on pin code. Our team that is there,", "text_native": "नहीं, सर वो पिन कोड पे हम ऑपरेट करते हैं। हमारा टीम जो रहता है ना" }, { "ucid": "21112178877251261", "idx": 184, "speaker": "customer", "start_s": 465.2, "end_s": 466.0, "text_en": "Right, I will give you the pin code.", "text_native": "वही मैं पिन कोड दे दूंगा आपको।" }, { "ucid": "21112178877251261", "idx": 185, "speaker": "agent", "start_s": 466.0, "end_s": 470.0, "text_en": "I need the pin code from you, and your city, district where it is located, I will need that at least.", "text_native": "पिन कोड आप मुझे चाहिए रहता है और आपका सिटी, डिस्ट्रिक्ट जहां पर है, लोकेटेड आपका, वो चाहिए रहेगा एटलीस्ट।" }, { "ucid": "21112178877251261", "idx": 186, "speaker": "customer", "start_s": 470.2, "end_s": 472.0, "text_en": "Okay, okay, if possible I'll give the full detailed address", "text_native": "ओके, ओके, हुआ तो मैं पूरा डिटेल एड्रेस" }, { "ucid": "21112178877251261", "idx": 187, "speaker": "agent", "start_s": 472.0, "end_s": 474.5, "text_en": "That would be better. That would be better. Later I won't have to edit it. Okay, it won't be double work for me then.", "text_native": "बेटर रहेगा। बेटर रहेगा। बाद में मुझे बाद में एडिट नहीं करना पड़ेगा। ओके, डबल काम नहीं होगा फिर मेरे लिए।" }, { "ucid": "21112178877251261", "idx": 188, "speaker": "customer", "start_s": 474.5, "end_s": 475.0, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178877251261", "idx": 189, "speaker": "agent", "start_s": 475.0, "end_s": 476.2, "text_en": "Okay? Thank you, Abdul Rahman ji. Yeah.", "text_native": "ओके? थैंक यू अब्दुल रहमान जी। या।" }, { "ucid": "21112178877251261", "idx": 190, "speaker": "customer", "start_s": 476.5, "end_s": 478.0, "text_en": "Okay, right. Welcome.", "text_native": "ओके, राइट। वेलकम।" } ], "steps": [ { "ucid": "21112178877251261", "step_id": "CL1", "step_name": "Opener acknowledges platform submission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "अच्छा, आपने इंक्वायरी डाला है ना आपने? लाइक कुछ अभी आप HR sheet का प्लान कर रहे थे ना?", "comment": "Rep correctly identified that the customer had placed an inquiry on the platform." }, { "ucid": "21112178877251261", "step_id": "CL2", "step_name": "Revalidate every field", "weight": 3.0, "result": "partial", "earned": 1.5, "questions_hit": 4, "evidence": "It was 1250 by 1800 in 1.6? ... what will be your delivery location? ... How many tons? ... The IS standard that you have put, okay, you have put checkered tile.", "comment": "Rep validated product, dimensions, quantity, and location, but did not ask for the customer's required timeline." }, { "ucid": "21112178877251261", "step_id": "CL3", "step_name": "Discovery (5 Qs, woven naturally)", "weight": 2.0, "result": "partial", "earned": 1.0, "questions_hit": 3, "evidence": "मैन्युफैक्चरिंग में क्या बनाते हो सर आप? ... और ये कितना आपका मंथली कितना रहता है कंजम्पशन? ... इसका पेमेंट कैसा रहेगा सर?", "comment": "Rep asked about end application and monthly tonnage, and payment terms were discussed, but he did not ask about current brands or potential JSW share." }, { "ucid": "21112178877251261", "step_id": "CL4", "step_name": "Closure with price & timeline", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "ठीक है, चलेगा। मैं आपको coil का कर देता हूं, प्राइसिंग बता देता हूं आज इवनिंग तक।", "comment": "Rep committed to providing a price for the coil by the evening." }, { "ucid": "21112178877251261", "step_id": "CL5", "step_name": "No unnecessary re-pitching", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "ये आपको JSW क्वालिटी का ही रहेगा सर। इसमें कोई मिक्स नहीं रहेगा।", "comment": "Rep focused on the customer's specific need and reinforced a relevant USP (quality) without re-pitching the entire portfolio." } ], "objections": [ { "ucid": "21112178877251261", "obj_type": "price", "state": "handled", "evidence": "ऐसा कुछ रहता क्या हम लोग जैसे कि मैं फर्स्ट टाइम बाय कर रहा हूं, कुछ रेट इनक्रीस रहेगा मेरे लिए?", "response": "नहीं, ऐसा कुछ नहीं है। जो मार्केट में जो ऑपरेटिंग रेट रहता है ना, वही एप्लीकेबल रहता है, चाहे आप पहली बार हो, न्यू हो या ओल्ड हो।" } ], "missed_steps": [ "CL2 Revalidate every field", "CL3 Discovery (5 Qs, woven naturally)" ], "objection_phrases_list": [ "rejection" ] }