{ "ucid": "21112178876807351", "call_date": "2026-09-07", "start_time": "2026-09-07 13:31:13", "end_time": "2026-09-07 13:35:58", "duration_sec": 285, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "General Enquiry", "agent": "ankit mistry", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAab25dcfcb0bf0c47347d032d424ab4a4.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 730, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178876807351__DIAab25dcfcb0bf0c47347d032d424ab4a4.mp3", "audio_bytes": 784728, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 261.576, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Hello (हॅलो)\n[2s] AGENT: Hello (हॅलो)\n[3s] CUSTOMER: Yes (हां)\n[4s] AGENT: Am I speaking with Vishal ji? Vishal Kumar? (વિશાલજી વાત કરે છે? વિશાલ કુમાર?)\n[5s] CUSTOMER: Yes (हां)\n[6s] AGENT: Vishal bhai, hi, good afternoon. I am Ankit Mistry calling from Jindal Steel, Mumbai, head office. (વિશાલભાઈ, હાય, ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું, જિંદાલ સ્ટીલમાંથી, મુંબઈ, હેડ ઓફિસ.)\n[11s] CUSTOMER: Hmm, tell me. (हम्म, बोलिए।)\n[12s] AGENT: Vishal bhai, a while ago you had registered your business, HGM Traders, on our Jindal's digital portal. So currently, do you have any requirement in steel, in HR or anything? (વિશાલભાઈ, આપણે થોડા ટાઈમ પહેલા તમે મારા જિંદાલના ડિજિટલ પોર્ટલ પર તમારું આ જે બિઝનેસ છે, HGM ટ્રેડર્સ, એ અકાઉન્ટ આપણે રજીસ્ટ્રેશન કરાવ્યું હતું. તો હાલમાં કોઈ તમારી સ્ટીલમાં રિક્વાયરમેન્ટ હશે HR માં કે એમાં?)\n[20s] CUSTOMER: Your price is very expensive. (आपको भाव बहोत महंगा है।)\n[22s] AGENT: How much does it cost you? Okay, so at what price do you buy the material from the market? For HR? (કેટલામાં હો પડે છે? ઓકે, તો તો તમે શું ભાવથી લો છો મટીરીયલ એઝ અ માર્કેટમાંથી? HR નું?)\n[26s] CUSTOMER: That gets updated daily, so what can I tell you now? (वो तो डेली बाय डेली अपडेट होता है, तो क्या बताऊँ अभी?)\n[29s] AGENT: Okay. So which brand of steel do you purchase now? Like there's JSW, Tata, SAIL, MS? (अच्छा। तो अभी आप कौनसे ब्रांड का स्टील परचेस करते हो? जैसे JSW है, Tata है, SAIL है, MS है?)\n[32s] CUSTOMER: JSW, Tata.\n[34s] AGENT: Then sir, it's not possible that if you are buying JSW in the market, my pricing would be expensive for you. It's not possible. If you are buying from Tata, then it's a different matter. Because brand to brand pricing (तो सर, पॉसिबल ही नहीं है कि मेरी प्राइसिंग अगर आप मार्केट में JSW ले रहे हो, मेरी प्राइसिंग आपको महंगा पड़े। पॉसिबल ही नहीं है। अगर आप Tata से ले रहे हो तो बात अलग है। बिकॉज़ ब्रांड टू ब्रांड प्राइसिंग)\n[40s] CUSTOMER: Your site, your site is of JSW, that's confirmed. Still, your rate is expensive. We order JSW material separately, that comes cheaper. (आपकी साईट, आपकी साईट JSW की है, कन्फर्म है वो। फिर भी आपका रेट महंगा आता है। JSW का हम मटेरियल अलग से मंगाते है, वो सस्ता आता है।)\n[45s] AGENT: Sir, it's not possible because I am working directly from the portal here, so I have never heard that my, my own pricing is higher than my own local dealer's. There's no scope for it. (सर, पॉसिबल नहीं है बिकॉज़ यहां पे मैं डायरेक्ट पोर्टल से मैं काम कर रहा हूं, तो कभी मैंने नहीं सुना कि मेरे, मेरा ही प्राइसिंग मेरे ही लोकल डीलर से ज्यादा हो। कुछ स्कोप ही नहीं है।)\n[51s] CUSTOMER: Hey, it happens. Material from Bhagyalakshmi Steel Private Limited comes, check what price it comes at. (अरे होता है। भाग्यलक्ष्मी स्टील प्राइवेट लिमिटेड का माल आता है, क्या भाव आता है देखो तो आप।)\n[54s] AGENT: Bhagyalakshmi deals in SS. Do you deal in SS or do you deal in MS? (भाग्यलक्ष्मी SS में डील करता है। आप SS में डील करते हो या आप MS में डील करते हो?)\n[57s] CUSTOMER: I deal in both MS, but his MS also comes, Bhagyalakshmi Steel Private Limited. (मैं MS दोनों में, लेकिन वो MS भी आता है उसका, भाग्यलक्ष्मी स्टील प्राइवेट लिमिटेड।)\n[60s] AGENT: Okay. Because Bhagyalakshmi is majorly our SS dealer, which is our sister concern company, JSL, it is a dealer for that. (ओके। बिकॉज़ भाग्यलक्ष्मी मेजरली SS का डीलर है हमारा, जो हमारी सिस्टर कंसर्न कंपनी है, JSL, उसकी, उसका वो डीलर है।)\n[64s] CUSTOMER: But if you talk about MS then (बाकी अगर आप MS की बात करो तो)\n[66s] CUSTOMER: But sir, MS also comes in that, from him. (उसमें लेकिन MS भी आता है सर उसका।)\n[67s] AGENT: Yes, so for MS, which brand, are you buying JSW from them? Then my, if I give you the pricing for MS, my pricing for today is 62, ex-Ahmedabad. (हां तो MS का कौनसे ब्रांड का, JSW ले रहे हो आप उनसे? तो मेरा, अगर आपको मैं MS का प्राइसिंग दूं, आज का मेरा 62 का मेरा प्राइसिंग है, एक्स अहमदाबाद।)\n[72s] CUSTOMER: I don't buy from them, sir, I don't buy from them at all. It's from my own office that talks happen with your Mumbai office. And do you supply to Sunshine? Sunshine Infracon, check if you have it registered? (उनसे नहीं लेता सर, उनसे मैं लेता ही नहीं। मेरा ही ऑफिस से आपका मुंबई से ही बात होता है। और सनशाइन का आप देते हो? सनशाइन इंफ्राकॉन का, देखो तो आपका है रजिस्टर्ड?)\n[79s] AGENT: Sunshine? (सनशाइन?)\n[81s] CUSTOMER: Hmm. (हम्म।)\n[82s] AGENT: Sunshine Infra? (सनशाइन इंफ्रा?)\n[83s] CUSTOMER: Hmm. (हम्म।)\n[84s] AGENT: One second. Sunshine Infra Private Limited or just Sunshine Infra? (वन सेकंड। सनशाइन इंफ्रा प्राइवेट लिमिटेड या फिर सिर्फ सनशाइन इंफ्रा?)\n[86s] CUSTOMER: No no no, not limited, it's just Sunshine Infra. (नहीं नहीं नहीं, लिमिटेड नहीं, वो सनशाइन इंफ्रा कौन है बस।)\n[89s] AGENT: No, so I can't see that here. One second. Sunshine Infra. No, I don't have that account registered. I can't see it in my system. (नहीं, तो वो मेरेको दिख नहीं रहा है यहां पे। एक सेकंड। सनशाइन इंफ्रा। नहीं, मेरे पास वो अकाउंट रजिस्टर्ड नहीं है। मेरे सिस्टम में मुझे दिख नहीं रहा।)\n[95s] AGENT: Is the location only in Gujarat or is it in Mumbai or somewhere else, some other state? (सिर्फ गुजरात का ही लोकेशन है या फिर मुंबई का है या फिर कहीं और, कोई और स्टेट का है?)\n[98s] CUSTOMER: That's from Ahmedabad only, right? All the material comes to Ahmedabad. (वो अहमदाबाद का ही है ना। मटेरियल तो अहमदाबाद में ही आता है सब।)\n[100s] AGENT: Sunshine Infra, you mean, is this a company or how is it, I mean, what is this? (सनशाइन इंफ्रा ये आपका मतलब ये कंपनी है या कैसा है मतलब, क्या है ये?)\n[103s] CUSTOMER: Sunshine Infra itself is a company. It sometimes buys from us, sometimes from JSW. And he gets a cheaper rate from JSW than from us, so he buys from there. And what this is, it's an end user. (सनशाइन इंफ्रा ही कंपनी है। ये कभी कभी हमसे लेता है, कभी कभी JSW से लेता है। और JSW का रेट हमसे भी सस्ता उसको मिल जाता है, इसलिए वो उधर से ले लेता है। और ये क्या है, एंड यूजर है।)\n[110s] AGENT: Okay, alright. Sunshine Infra. So what is its quantum? What quantity does he purchase per month or does it go by order? (ओके, ठीक है। सनशाइन इंफ्रा। तो उसका क्वांटम कितना है? उसका क्वांटिटी कितना परचेस करता है वो महीने का या फिर ऑर्डर से चलता है?)\n[114s] CUSTOMER: Yes, I'm telling you. They take about 50 to 60 tons per month. (हां, बता रहा हूं। महीने का लगभग 50 से 60 टन लेते है वो।)\n[118s] AGENT: That's right. (बराबर है।)\n[119s] AGENT: Yes, so it's fine, right? I mean, that's right. If you see, if he buys from us, then obviously the pricing will be right for them. Because our motto is that we give you our lowest price. (हां तो ठीक है ना, तो मतलब बराबर है। अगर देखने जाए, हमसे लेता है तो फिर ऑब्वियसली प्राइसिंग उनको तो सही, सही बैठेगा। क्योंकि ऑलरेडी हमारा मोटो वही है कि हम जो सबसे कम भाव हमारा हो, आपको हम वो दे।)\n[126s] CUSTOMER: But why do you guys give the same rate to end users and retailers, to the same dealer? Tell me that. (लेकिन आप लोग एंड यूजर्स को और रिटेलर को एक ही, एक ही डीलर को एक ही रेट क्यों कर देते हो? ऐसा बताओ ना।)\n[129s] AGENT: So sir, there should be volume too, right? If you are lifting 200 tons at once, then according to that (तो सर वॉल्यूम भी तो होना चाहिए ना? अगर आप एक साथ दो सौ टन उठा रहे हो तो उसके हिसाब से)\n[132s] CUSTOMER: You, you, you see, you see. You, like a dealer, yes, if he takes 10 tons 10 times a month, it will be 100 tons. Suppose I'm telling you. From an end user, if he takes 60 tons and runs it for one and a half months, whose quantity will be more? (आप, आप, आप देखो, आप देखो। आप जैसे डीलर है, हां, अगर वो दस-दस टन करके महीने में दस बार लेवे तो सौ टन हो जाएगा। सपोज आपको बता रहा हूं। एंड यूजर से, एंड यूजर से साठ टन ले ले और डेढ़ महीना तक चलावे, तो किसकी क्वांटिटी ज्यादा जाएगी?)\n[139s] AGENT: But then at the time of order placing, what quantum you are placing at, that also depends, right? You from me ten (बट देन वो एट द टाइम ऑफ ऑर्डर प्लेसिंग, आपका आप क्या क्वांटम पे प्लेस कर रहे हो, वो भी तो डिपेंड करता है ना? आप मेरे से दस)\n[143s] CUSTOMER: Everyone is from here only, everyone is from Ahmedabad, not from far away, all parties are from Ahmedabad whom I am telling you about. (सब पहले से यहीं का है, सब अहमदाबाद के ही है, कहीं दूर के नहीं, सब अहमदाबाद के ही पार्टी है जिसको आपको बोल रहा हूं।)\n[146s] AGENT: Yes, so okay, do one thing. Like if I give you the rate for MS, my rate today is 62. Now tell me, at what price do you want to purchase the material? (हां तो ठीक है, एक काम कीजिए। आप जैसे अगर हम आपको MS का रेट दूं, आज का मेरा बासठ का मेरा रेट चालू है। अब बताइए आपको कितने में परचेस करना है मटेरियल?)\n[152s] CUSTOMER: You send me the rate, with a quotation, I'll ask the other person what price he got. Okay, send it. (आप मेरेको रेट, कोटेशन के साथ मेरेको भेजो ना, मैं सामने वाले को पूछूं क्या भाव आया है। चलो, भेजो।)\n[156s] AGENT: Okay. (ओके।)", "language": "Hindi", "languages": "[\"Hindi\", \"Gujarati\", \"English\"]", "turn_count": 47, "connected": 1, "audio_notes": "clear: The agent's speech is slightly faster than the customer's, but both are clear.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "47 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 0.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "When a customer raises an early objection like price, acknowledge it, but immediately pivot back to your discovery questions to understand their business before getting into a debate.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "trader", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a lead from a trading company who immediately objected that JSW One's prices are too high. The agent failed to follow the pitch structure, instead engaging in a lengthy, defensive argument about pricing for traders versus end-users. The call ended with the agent agreeing to send a quotation without having qualified any specific requirement.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent greeted and identified himself but did not ask for permission to speak, jumping directly to the reason for the call.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead opening with a direct question about requirements: 'So currently, do you have any requirement in steel, in HR or anything?'\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"AGENT: So which brand of steel do you purchase now? Like there's JSW, Tata, SAIL, MS?\", \"comment\": \"Agent only asked about current brands and the monthly tonnage of a third-party company, not the lead's own business, hitting only 2 of the 6 required discovery points.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched. The agent got into a defensive argument about price instead of presenting value propositions.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent failed to qualify a current requirement. No grade, thickness, width, or specific quantity was captured for the lead's business.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Okay.\", \"comment\": \"Agent agreed to send a quotation as requested by the customer but failed to commit to a specific turnaround time, resulting in a weak closure.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer raises an early objection like price, acknowledge it, but immediately pivot back to your discovery questions to understand their business before getting into a debate.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"Your price is very expensive.\", \"response\": \"Then sir, it's not possible that if you are buying JSW in the market, my pricing would be expensive for you. It's not possible.\"}, {\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"We order JSW material separately, that comes cheaper.\", \"response\": \"Sir, it's not possible because I am working directly from the portal here, so I have never heard that my, my own pricing is higher than my own local dealer's.\"}, {\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"You send me the rate, with a quotation, I'll ask the other person what price he got. Okay, send it.\", \"response\": \"Okay.\"}], \"call_summary\": \"The agent contacted a lead from a trading company who immediately objected that JSW One's prices are too high. The agent failed to follow the pitch structure, instead engaging in a lengthy, defensive argument about pricing for traders versus end-users. The call ended with the agent agreeing to send a quotation without having qualified any specific requirement.\"}", "error": null, "latency_ms": 54778, "input_tokens": 5298, "output_tokens": 1015, "created_at": "2026-09-25 11:25:42", "sentiment": "negative", "sentiment_score": -0.233, "sentiment_confidence": "high", "pos": 4, "neg": 12, "lex_hits": 14, "objection_phrases": "[\"price\"]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.58, "agent_talk_sec": 82.6, "customer_talk_sec": 59.7, "dead_air_sec": 142.7, "longest_monologue_sec": 8.0, "agent_wpm": 321.1, "interruptions": 0, "agent_turns": 24, "customer_turns": 23, "discovery_qs": 21, "words_agent": 442, "words_customer": 321, "monologue_heavy": 0, "turns": [ { "ucid": "21112178876807351", "idx": 0, "speaker": "customer", "start_s": 0.43, "end_s": 1.01, "text_en": "Hello", "text_native": "हॅलो" }, { "ucid": "21112178876807351", "idx": 1, "speaker": "agent", "start_s": 2.2, "end_s": 2.6, "text_en": "Hello", "text_native": "हॅलो" }, { "ucid": "21112178876807351", "idx": 2, "speaker": "customer", "start_s": 3.1, "end_s": 3.3, "text_en": "Yes", "text_native": "हां" }, { "ucid": "21112178876807351", "idx": 3, "speaker": "agent", "start_s": 3.5, "end_s": 5.0, "text_en": "Am I speaking with Vishal ji? Vishal Kumar?", "text_native": "વિશાલજી વાત કરે છે? વિશાલ કુમાર?" }, { "ucid": "21112178876807351", "idx": 4, "speaker": "customer", "start_s": 5.3, "end_s": 5.5, "text_en": "Yes", "text_native": "हां" }, { "ucid": "21112178876807351", "idx": 5, "speaker": "agent", "start_s": 6.0, "end_s": 10.5, "text_en": "Vishal bhai, hi, good afternoon. I am Ankit Mistry calling from Jindal Steel, Mumbai, head office.", "text_native": "વિશાલભાઈ, હાય, ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું, જિંદાલ સ્ટીલમાંથી, મુંબઈ, હેડ ઓફિસ." }, { "ucid": "21112178876807351", "idx": 6, "speaker": "customer", "start_s": 10.8, "end_s": 11.4, "text_en": "Hmm, tell me.", "text_native": "हम्म, बोलिए।" }, { "ucid": "21112178876807351", "idx": 7, "speaker": "agent", "start_s": 11.6, "end_s": 19.5, "text_en": "Vishal bhai, a while ago you had registered your business, HGM Traders, on our Jindal's digital portal. So currently, do you have any requirement in steel, in HR or anything?", "text_native": "વિશાલભાઈ, આપણે થોડા ટાઈમ પહેલા તમે મારા જિંદાલના ડિજિટલ પોર્ટલ પર તમારું આ જે બિઝનેસ છે, HGM ટ્રેડર્સ, એ અકાઉન્ટ આપણે રજીસ્ટ્રેશન કરાવ્યું હતું. તો હાલમાં કોઈ તમારી સ્ટીલમાં રિક્વાયરમેન્ટ હશે HR માં કે એમાં?" }, { "ucid": "21112178876807351", "idx": 8, "speaker": "customer", "start_s": 20.0, "end_s": 21.8, "text_en": "Your price is very expensive.", "text_native": "आपको भाव बहोत महंगा है।" }, { "ucid": "21112178876807351", "idx": 9, "speaker": "agent", "start_s": 22.2, "end_s": 25.8, "text_en": "How much does it cost you? Okay, so at what price do you buy the material from the market? For HR?", "text_native": "કેટલામાં હો પડે છે? ઓકે, તો તો તમે શું ભાવથી લો છો મટીરીયલ એઝ અ માર્કેટમાંથી? HR નું?" }, { "ucid": "21112178876807351", "idx": 10, "speaker": "customer", "start_s": 26.2, "end_s": 28.5, "text_en": "That gets updated daily, so what can I tell you now?", "text_native": "वो तो डेली बाय डेली अपडेट होता है, तो क्या बताऊँ अभी?" }, { "ucid": "21112178876807351", "idx": 11, "speaker": "agent", "start_s": 29.0, "end_s": 32.2, "text_en": "Okay. So which brand of steel do you purchase now? Like there's JSW, Tata, SAIL, MS?", "text_native": "अच्छा। तो अभी आप कौनसे ब्रांड का स्टील परचेस करते हो? जैसे JSW है, Tata है, SAIL है, MS है?" }, { "ucid": "21112178876807351", "idx": 12, "speaker": "customer", "start_s": 32.3, "end_s": 33.5, "text_en": "JSW, Tata.", "text_native": "JSW, Tata." }, { "ucid": "21112178876807351", "idx": 13, "speaker": "agent", "start_s": 33.8, "end_s": 39.8, "text_en": "Then sir, it's not possible that if you are buying JSW in the market, my pricing would be expensive for you. It's not possible. If you are buying from Tata, then it's a different matter. Because brand to brand pricing", "text_native": "तो सर, पॉसिबल ही नहीं है कि मेरी प्राइसिंग अगर आप मार्केट में JSW ले रहे हो, मेरी प्राइसिंग आपको महंगा पड़े। पॉसिबल ही नहीं है। अगर आप Tata से ले रहे हो तो बात अलग है। बिकॉज़ ब्रांड टू ब्रांड प्राइसिंग" }, { "ucid": "21112178876807351", "idx": 14, "speaker": "customer", "start_s": 39.8, "end_s": 44.8, "text_en": "Your site, your site is of JSW, that's confirmed. Still, your rate is expensive. We order JSW material separately, that comes cheaper.", "text_native": "आपकी साईट, आपकी साईट JSW की है, कन्फर्म है वो। फिर भी आपका रेट महंगा आता है। JSW का हम मटेरियल अलग से मंगाते है, वो सस्ता आता है।" }, { "ucid": "21112178876807351", "idx": 15, "speaker": "agent", "start_s": 45.2, "end_s": 50.8, "text_en": "Sir, it's not possible because I am working directly from the portal here, so I have never heard that my, my own pricing is higher than my own local dealer's. There's no scope for it.", "text_native": "सर, पॉसिबल नहीं है बिकॉज़ यहां पे मैं डायरेक्ट पोर्टल से मैं काम कर रहा हूं, तो कभी मैंने नहीं सुना कि मेरे, मेरा ही प्राइसिंग मेरे ही लोकल डीलर से ज्यादा हो। कुछ स्कोप ही नहीं है।" }, { "ucid": "21112178876807351", "idx": 16, "speaker": "customer", "start_s": 50.8, "end_s": 54.2, "text_en": "Hey, it happens. Material from Bhagyalakshmi Steel Private Limited comes, check what price it comes at.", "text_native": "अरे होता है। भाग्यलक्ष्मी स्टील प्राइवेट लिमिटेड का माल आता है, क्या भाव आता है देखो तो आप।" }, { "ucid": "21112178876807351", "idx": 17, "speaker": "agent", "start_s": 54.3, "end_s": 56.8, "text_en": "Bhagyalakshmi deals in SS. Do you deal in SS or do you deal in MS?", "text_native": "भाग्यलक्ष्मी SS में डील करता है। आप SS में डील करते हो या आप MS में डील करते हो?" }, { "ucid": "21112178876807351", "idx": 18, "speaker": "customer", "start_s": 56.8, "end_s": 59.5, "text_en": "I deal in both MS, but his MS also comes, Bhagyalakshmi Steel Private Limited.", "text_native": "मैं MS दोनों में, लेकिन वो MS भी आता है उसका, भाग्यलक्ष्मी स्टील प्राइवेट लिमिटेड।" }, { "ucid": "21112178876807351", "idx": 19, "speaker": "agent", "start_s": 59.8, "end_s": 64.5, "text_en": "Okay. Because Bhagyalakshmi is majorly our SS dealer, which is our sister concern company, JSL, it is a dealer for that.", "text_native": "ओके। बिकॉज़ भाग्यलक्ष्मी मेजरली SS का डीलर है हमारा, जो हमारी सिस्टर कंसर्न कंपनी है, JSL, उसकी, उसका वो डीलर है।" }, { "ucid": "21112178876807351", "idx": 20, "speaker": "customer", "start_s": 64.5, "end_s": 65.5, "text_en": "But if you talk about MS then", "text_native": "बाकी अगर आप MS की बात करो तो" }, { "ucid": "21112178876807351", "idx": 21, "speaker": "customer", "start_s": 65.8, "end_s": 67.2, "text_en": "But sir, MS also comes in that, from him.", "text_native": "उसमें लेकिन MS भी आता है सर उसका।" }, { "ucid": "21112178876807351", "idx": 22, "speaker": "agent", "start_s": 67.4, "end_s": 71.8, "text_en": "Yes, so for MS, which brand, are you buying JSW from them? Then my, if I give you the pricing for MS, my pricing for today is 62, ex-Ahmedabad.", "text_native": "हां तो MS का कौनसे ब्रांड का, JSW ले रहे हो आप उनसे? तो मेरा, अगर आपको मैं MS का प्राइसिंग दूं, आज का मेरा 62 का मेरा प्राइसिंग है, एक्स अहमदाबाद।" }, { "ucid": "21112178876807351", "idx": 23, "speaker": "customer", "start_s": 72.2, "end_s": 78.8, "text_en": "I don't buy from them, sir, I don't buy from them at all. It's from my own office that talks happen with your Mumbai office. And do you supply to Sunshine? Sunshine Infracon, check if you have it registered?", "text_native": "उनसे नहीं लेता सर, उनसे मैं लेता ही नहीं। मेरा ही ऑफिस से आपका मुंबई से ही बात होता है। और सनशाइन का आप देते हो? सनशाइन इंफ्राकॉन का, देखो तो आपका है रजिस्टर्ड?" }, { "ucid": "21112178876807351", "idx": 24, "speaker": "agent", "start_s": 79.2, "end_s": 80.8, "text_en": "Sunshine?", "text_native": "सनशाइन?" }, { "ucid": "21112178876807351", "idx": 25, "speaker": "customer", "start_s": 81.0, "end_s": 81.2, "text_en": "Hmm.", "text_native": "हम्म।" }, { "ucid": "21112178876807351", "idx": 26, "speaker": "agent", "start_s": 81.5, "end_s": 82.8, "text_en": "Sunshine Infra?", "text_native": "सनशाइन इंफ्रा?" }, { "ucid": "21112178876807351", "idx": 27, "speaker": "customer", "start_s": 83.0, "end_s": 83.2, "text_en": "Hmm.", "text_native": "हम्म।" }, { "ucid": "21112178876807351", "idx": 28, "speaker": "agent", "start_s": 83.8, "end_s": 86.2, "text_en": "One second. Sunshine Infra Private Limited or just Sunshine Infra?", "text_native": "वन सेकंड। सनशाइन इंफ्रा प्राइवेट लिमिटेड या फिर सिर्फ सनशाइन इंफ्रा?" }, { "ucid": "21112178876807351", "idx": 29, "speaker": "customer", "start_s": 86.5, "end_s": 88.8, "text_en": "No no no, not limited, it's just Sunshine Infra.", "text_native": "नहीं नहीं नहीं, लिमिटेड नहीं, वो सनशाइन इंफ्रा कौन है बस।" }, { "ucid": "21112178876807351", "idx": 30, "speaker": "agent", "start_s": 89.2, "end_s": 94.5, "text_en": "No, so I can't see that here. One second. Sunshine Infra. No, I don't have that account registered. I can't see it in my system.", "text_native": "नहीं, तो वो मेरेको दिख नहीं रहा है यहां पे। एक सेकंड। सनशाइन इंफ्रा। नहीं, मेरे पास वो अकाउंट रजिस्टर्ड नहीं है। मेरे सिस्टम में मुझे दिख नहीं रहा।" }, { "ucid": "21112178876807351", "idx": 31, "speaker": "agent", "start_s": 94.8, "end_s": 97.5, "text_en": "Is the location only in Gujarat or is it in Mumbai or somewhere else, some other state?", "text_native": "सिर्फ गुजरात का ही लोकेशन है या फिर मुंबई का है या फिर कहीं और, कोई और स्टेट का है?" }, { "ucid": "21112178876807351", "idx": 32, "speaker": "customer", "start_s": 97.8, "end_s": 100.2, "text_en": "That's from Ahmedabad only, right? All the material comes to Ahmedabad.", "text_native": "वो अहमदाबाद का ही है ना। मटेरियल तो अहमदाबाद में ही आता है सब।" }, { "ucid": "21112178876807351", "idx": 33, "speaker": "agent", "start_s": 100.5, "end_s": 102.8, "text_en": "Sunshine Infra, you mean, is this a company or how is it, I mean, what is this?", "text_native": "सनशाइन इंफ्रा ये आपका मतलब ये कंपनी है या कैसा है मतलब, क्या है ये?" }, { "ucid": "21112178876807351", "idx": 34, "speaker": "customer", "start_s": 103.0, "end_s": 109.8, "text_en": "Sunshine Infra itself is a company. It sometimes buys from us, sometimes from JSW. And he gets a cheaper rate from JSW than from us, so he buys from there. And what this is, it's an end user.", "text_native": "सनशाइन इंफ्रा ही कंपनी है। ये कभी कभी हमसे लेता है, कभी कभी JSW से लेता है। और JSW का रेट हमसे भी सस्ता उसको मिल जाता है, इसलिए वो उधर से ले लेता है। और ये क्या है, एंड यूजर है।" }, { "ucid": "21112178876807351", "idx": 35, "speaker": "agent", "start_s": 110.0, "end_s": 114.5, "text_en": "Okay, alright. Sunshine Infra. So what is its quantum? What quantity does he purchase per month or does it go by order?", "text_native": "ओके, ठीक है। सनशाइन इंफ्रा। तो उसका क्वांटम कितना है? उसका क्वांटिटी कितना परचेस करता है वो महीने का या फिर ऑर्डर से चलता है?" }, { "ucid": "21112178876807351", "idx": 36, "speaker": "customer", "start_s": 114.5, "end_s": 117.2, "text_en": "Yes, I'm telling you. They take about 50 to 60 tons per month.", "text_native": "हां, बता रहा हूं। महीने का लगभग 50 से 60 टन लेते है वो।" }, { "ucid": "21112178876807351", "idx": 37, "speaker": "agent", "start_s": 117.5, "end_s": 118.2, "text_en": "That's right.", "text_native": "बराबर है।" }, { "ucid": "21112178876807351", "idx": 38, "speaker": "agent", "start_s": 119.0, "end_s": 125.2, "text_en": "Yes, so it's fine, right? I mean, that's right. If you see, if he buys from us, then obviously the pricing will be right for them. Because our motto is that we give you our lowest price.", "text_native": "हां तो ठीक है ना, तो मतलब बराबर है। अगर देखने जाए, हमसे लेता है तो फिर ऑब्वियसली प्राइसिंग उनको तो सही, सही बैठेगा। क्योंकि ऑलरेडी हमारा मोटो वही है कि हम जो सबसे कम भाव हमारा हो, आपको हम वो दे।" }, { "ucid": "21112178876807351", "idx": 39, "speaker": "customer", "start_s": 125.5, "end_s": 129.2, "text_en": "But why do you guys give the same rate to end users and retailers, to the same dealer? Tell me that.", "text_native": "लेकिन आप लोग एंड यूजर्स को और रिटेलर को एक ही, एक ही डीलर को एक ही रेट क्यों कर देते हो? ऐसा बताओ ना।" }, { "ucid": "21112178876807351", "idx": 40, "speaker": "agent", "start_s": 129.2, "end_s": 131.5, "text_en": "So sir, there should be volume too, right? If you are lifting 200 tons at once, then according to that", "text_native": "तो सर वॉल्यूम भी तो होना चाहिए ना? अगर आप एक साथ दो सौ टन उठा रहे हो तो उसके हिसाब से" }, { "ucid": "21112178876807351", "idx": 41, "speaker": "customer", "start_s": 131.5, "end_s": 138.8, "text_en": "You, you, you see, you see. You, like a dealer, yes, if he takes 10 tons 10 times a month, it will be 100 tons. Suppose I'm telling you. From an end user, if he takes 60 tons and runs it for one and a half months, whose quantity will be more?", "text_native": "आप, आप, आप देखो, आप देखो। आप जैसे डीलर है, हां, अगर वो दस-दस टन करके महीने में दस बार लेवे तो सौ टन हो जाएगा। सपोज आपको बता रहा हूं। एंड यूजर से, एंड यूजर से साठ टन ले ले और डेढ़ महीना तक चलावे, तो किसकी क्वांटिटी ज्यादा जाएगी?" }, { "ucid": "21112178876807351", "idx": 42, "speaker": "agent", "start_s": 139.0, "end_s": 142.8, "text_en": "But then at the time of order placing, what quantum you are placing at, that also depends, right? You from me ten", "text_native": "बट देन वो एट द टाइम ऑफ ऑर्डर प्लेसिंग, आपका आप क्या क्वांटम पे प्लेस कर रहे हो, वो भी तो डिपेंड करता है ना? आप मेरे से दस" }, { "ucid": "21112178876807351", "idx": 43, "speaker": "customer", "start_s": 142.8, "end_s": 146.2, "text_en": "Everyone is from here only, everyone is from Ahmedabad, not from far away, all parties are from Ahmedabad whom I am telling you about.", "text_native": "सब पहले से यहीं का है, सब अहमदाबाद के ही है, कहीं दूर के नहीं, सब अहमदाबाद के ही पार्टी है जिसको आपको बोल रहा हूं।" }, { "ucid": "21112178876807351", "idx": 44, "speaker": "agent", "start_s": 146.5, "end_s": 151.2, "text_en": "Yes, so okay, do one thing. Like if I give you the rate for MS, my rate today is 62. Now tell me, at what price do you want to purchase the material?", "text_native": "हां तो ठीक है, एक काम कीजिए। आप जैसे अगर हम आपको MS का रेट दूं, आज का मेरा बासठ का मेरा रेट चालू है। अब बताइए आपको कितने में परचेस करना है मटेरियल?" }, { "ucid": "21112178876807351", "idx": 45, "speaker": "customer", "start_s": 151.5, "end_s": 155.2, "text_en": "You send me the rate, with a quotation, I'll ask the other person what price he got. Okay, send it.", "text_native": "आप मेरेको रेट, कोटेशन के साथ मेरेको भेजो ना, मैं सामने वाले को पूछूं क्या भाव आया है। चलो, भेजो।" }, { "ucid": "21112178876807351", "idx": 46, "speaker": "agent", "start_s": 155.5, "end_s": 156.0, "text_en": "Okay.", "text_native": "ओके।" } ], "steps": [ { "ucid": "21112178876807351", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent greeted and identified himself but did not ask for permission to speak, jumping directly to the reason for the call." }, { "ucid": "21112178876807351", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not provide a supply or price hook, instead opening with a direct question about requirements: 'So currently, do you have any requirement in steel, in HR or anything?'" }, { "ucid": "21112178876807351", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 2, "evidence": "AGENT: So which brand of steel do you purchase now? Like there's JSW, Tata, SAIL, MS?", "comment": "Agent only asked about current brands and the monthly tonnage of a third-party company, not the lead's own business, hitting only 2 of the 6 required discovery points." }, { "ucid": "21112178876807351", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No USPs were pitched. The agent got into a defensive argument about price instead of presenting value propositions." }, { "ucid": "21112178876807351", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent failed to qualify a current requirement. No grade, thickness, width, or specific quantity was captured for the lead's business." }, { "ucid": "21112178876807351", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "AGENT: Okay.", "comment": "Agent agreed to send a quotation as requested by the customer but failed to commit to a specific turnaround time, resulting in a weak closure." } ], "objections": [ { "ucid": "21112178876807351", "obj_type": "price", "state": "mishandled", "evidence": "Your price is very expensive.", "response": "Then sir, it's not possible that if you are buying JSW in the market, my pricing would be expensive for you. It's not possible." }, { "ucid": "21112178876807351", "obj_type": "incumbent_supplier", "state": "mishandled", "evidence": "We order JSW material separately, that comes cheaper.", "response": "Sir, it's not possible because I am working directly from the portal here, so I have never heard that my, my own pricing is higher than my own local dealer's." }, { "ucid": "21112178876807351", "obj_type": "send_price_will_think", "state": "mishandled", "evidence": "You send me the rate, with a quotation, I'll ask the other person what price he got. Okay, send it.", "response": "Okay." } ], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL5 Qualify", "SL6 Closure with next step" ], "objection_phrases_list": [ "price" ] }