{
  "ucid": "21112178876623071",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 13:00:30",
  "end_time": "2026-09-07 13:03:37",
  "duration_sec": 187,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA45f905c659b8945eb0493d2eaa8022b5.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 733,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178876623071__DIA45f905c659b8945eb0493d2eaa8022b5.mp3",
  "audio_bytes": 460728,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 153.576,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.   (ஹலோ.)\n[1s] AGENT: Uh hello, greetings sir. Is this Pioneer Steels?   (அ ஹலோ, வணக்கம் சார். இது Pioneer Steels-ஆனே?)\n[3s] CUSTOMER: Yes sir.   (ஆமா சார்.)\n[4s] AGENT: Sir, I am Jeevan speaking from the JSW One platform. Do you have any HR, CR, coil, or sheet requirements for now?   (சார் நான் ஜீவன் பேசுறேன் JSW One platform-ல இருந்து. ஏதாவுது HR, CR, coil-ஆ, sheet-ஆ requirement இருக்கா உங்களுக்கு இப்போதைக்கு?)\n[10s] CUSTOMER: Where is our office? Yard?   (இது நம்மளது எங்க சார் ஆபீஸ்? யார்டு?)\n[12s] AGENT: Sir, I am speaking from the JSW headquarters in Mumbai. But, yes yes. But I am the one handling the South region, Tamil Nadu, Karnataka, etc. now. So if you have any requirement for that, we will supply from a nearby plant or yard.   (சார் நான் பேசுறது இங்க JSW headquarters Mumbai-ல இருந்து பேசுறேன். ஆனா, ஆமா ஆமா. ஆனா நான் தான் இப்போ South region, தமிழ்நாடு, கர்நாடகா எல்லாம் handle பண்றேன். அப்போ அதுக்கு இப்போ உங்களுக்கு ஏதாச்சும் requirement இருந்துச்சுன்னா நம்ம அங்க பக்கத்துல plant-ஓ இல்லனா yard-ன்னு supply பண்ணுவோம்.)\n[23s] CUSTOMER: Okay sir.   (ஓகேங்க சார்.)\n[24s] CUSTOMER: What thickness do we do up to, sir?   (நம்ம இது என்ன thickness வரை சார் பண்றோம்?)\n[26s] AGENT: Sir, all thicknesses will be standard thicknesses.   (சார் thickness எல்லாமே standard thickness-லயே வரும்.)\n[28s] CUSTOMER: No, up to, up to what thickness?   (இல்ல, up to, up to என்ன thickness வரை?)\n[30s] AGENT: It's there up to 25 mm, sir.   (Up to 25 mm வரைக்கும் இருக்கு சார்.)\n[32s] CUSTOMER: Only up to 25.   (25 வரை தான்.)\n[32s] AGENT: Yes.   (ஆ.)\n[34s] CUSTOMER: From sheet up to 25 mm thickness, sir?   (Sheet-ல இருந்து 25 mm thickness வரை-யா சார்?)\n[35s] AGENT: Yes, yes. Then another problem in that is there is a minimum order of quantity. We can process the order only if you need 5 metric tons. Otherwise, you know, right? If we cut a coil, it will just go to waste.   (ஆமா ஆமா. அப்போ அதுல வேற ஒரு பிரச்சனை என்னன்னா இப்போ minimum order of quantity இருக்கு. இப்போ உங்களுக்கு 5 metric ton வேணும்னா மட்டும் தான் order process பண்ண முடியும். இல்லேன்னா தெரியும்ல, இப்போ ஒரு coil-ஐ cut பண்ணிட்டு அது சும்மா waste ஆயிடும்.)\n[42s] CUSTOMER: Oh okay okay. What is the minimum tonnage we have to do?   (ஓ ஓகே ஓகே. மினிமம் எவ்ளோ tonnage பண்ணனும்?)\n[45s] AGENT: That's it, the minimum order of quantity for us is, for a single material itself, we need 5 metric tons.   (அதுதான், minimum order of quantity நமக்கு ஒரு single material-க்கே 5 metric ton வேணும்.)\n[48s] CUSTOMER: Okay. Oh, like that.   (ஓகே. ஓ அந்த மாதிரி.)\n[50s] AGENT: Yes, like that.   (ஆமா, அந்த மாதிரி.)\n[51s] CUSTOMER: We won't need it like that, sir.   (நம்மளுக்கு அந்த மாதிரி தேவைப்படாது சார்.)\n[52s] AGENT: Okay sir, you...   (சரி சார் நீங்க...)\n[53s] CUSTOMER: Maximum a, we will get around 20, 30 tons, like that.   (Maximum ஒரு, நம்ம ஒரு 20, 30 ton அந்த மாதிரி தான் வரும்.)\n[56s] AGENT: 20, 30 tons for one material?   (20, 30 ton ஒரு material-க்கா?)\n[57s] CUSTOMER: No, in total.   (இல்ல, மொத்தமா.)\n[58s] AGENT: In total, okay. Okay sir, now if you can take around 20, 30 metric tons comprising two, three, four thicknesses, then something can be done. It's okay, even if it's 3 to 4 metric tons, it's okay.   (மொத்தமா, ஓகே. சரி சார், இப்போ இப்போ வந்து இப்போ உங்களுக்கு ரெண்டோ, மூணு, நாலு thickness எல்லாமே comprise பண்ணி ஒரு 20, 30 metric ton வரைக்கும் எடுக்க முடியும்னா ஏதாவுது பண்ண முடியும். பரவாயில்ல, இப்போ 3 to 4 metric ton ஆனாலும் பரவாயில்ல.)\n[105s] CUSTOMER: Mm mm mm.   (ம் ம் ம்.)\n[106s] AGENT: Okay, what is...   (சரி, என்னன்னா...)\n[107s] AGENT: Sir, is this 7825954082 your WhatsApp number?   (சார், இப்போ இது 7825954082 இது உங்க WhatsApp number-ஆ?)\n[110s] CUSTOMER: Yes yes yes.   (ஆமா ஆமா ஆமா.)\n[111s] AGENT: Okay, I have sent my details. You think about it and if there is any requirement, you send it, I will help you.   (சரி, நான் என் details போட்டு வச்சிருக்கிறேன். நீங்க கொஞ்சம் யோசிச்சு ஏதாவுது requirement இருந்துதுன்னா நீங்க அனுப்பு, நான் help பண்றேன் உங்களுக்கு.)\n[116s] CUSTOMER: Okay sir, okay.   (சரிங்க சார், ஓகே.)\n[117s] AGENT: Okay okay. Send me your name...   (சரி சரி. உங்க பேர் என்னன்னு அனுப்பு...)\n[120s] CUSTOMER: My name is Rumesh.   (என் பேர் ருமேஷ்.)\n[120s] AGENT: Rumesh, okay, okay okay. I will send the details, Rumesh sir. I... you see it and text on WhatsApp.   (ருமேஷ்-ஆ, ஓகே, சரி சரி. நான் details அனுப்புறேன் ருமேஷ் சார். நான் நீங்க பார்த்து அதுல WhatsApp-ல text பண்ணுங்க.)\n[124s] CUSTOMER: Oh okay sir. Your good name?   (ஓ ஓகே சார். உங்க good name?)\n[126s] AGENT: My name is Jeevan.   (என் பேரு ஜீவன்.)\n[127s] CUSTOMER: Jeevan, okay okay sir.   (ஜீவன், ஓகே ஓகே சார்.)\n[128s] AGENT: Yes sir.   (ஆமா சார்.)\n[129s] AGENT: Okay, thank you.\n[130s] CUSTOMER: Okay, thank you.",
  "language": "Tamil",
  "languages": "[\"Tamil\", \"English\"]",
  "turn_count": 40,
  "connected": 1,
  "audio_notes": "clear: The audio is clear with minimal background noise.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "40 turns, clean transcript (0% inaudible)",
  "band_language": "Tamil",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must follow the pitch structure. You skipped the hook and all discovery questions, which meant the entire call was spent reacting to the customer's questions about MOQ instead of you leading the conversation.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a steel company and immediately asked for requirements. The customer inquired about product thickness and MOQ. The agent stated a 5MT per-item MOQ, which the customer confirmed was not suitable for their business model, as their total monthly requirement of 20-30 tons is spread across multiple items. The agent attempted to show flexibility on the MOQ but ended the call by sending his details and asking the customer to reach out if needed.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent identified self and company but did not ask for permission to speak, instead jumping directly to requirements.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead opening with a direct question about requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"[53s] CUSTOMER: Maximum a, we will get around 20, 30 tons, like that.\", \"comment\": \"Agent did not proactively ask any discovery questions; only monthly tonnage was discussed after being volunteered by the customer.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched; the conversation was limited to thickness and MOQ.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[4s] AGENT: Do you have any HR, CR, coil, or sheet requirements for now?\", \"comment\": \"Agent successfully asked for current requirements at the start of the call.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"[111s] AGENT: You think about it and if there is any requirement, you send it, I will help you.\", \"comment\": \"The closure was passive, placing the onus on the customer to re-engage without a committed follow-up from the agent.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must follow the pitch structure. You skipped the hook and all discovery questions, which meant the entire call was spent reacting to the customer's questions about MOQ instead of you leading the conversation.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a steel company and immediately asked for requirements. The customer inquired about product thickness and MOQ. The agent stated a 5MT per-item MOQ, which the customer confirmed was not suitable for their business model, as their total monthly requirement of 20-30 tons is spread across multiple items. The agent attempted to show flexibility on the MOQ but ended the call by sending his details and asking the customer to reach out if needed.\"}",
  "error": null,
  "latency_ms": 38771,
  "input_tokens": 4159,
  "output_tokens": 791,
  "created_at": "2026-09-25 11:25:43",
  "sentiment": "positive",
  "sentiment_score": 0.41,
  "sentiment_confidence": "high",
  "pos": 18,
  "neg": 0,
  "lex_hits": 18,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.791,
  "agent_talk_sec": 98.7,
  "customer_talk_sec": 26.0,
  "dead_air_sec": 62.3,
  "longest_monologue_sec": 47.2,
  "agent_wpm": 162.3,
  "interruptions": 0,
  "agent_turns": 20,
  "customer_turns": 20,
  "discovery_qs": 5,
  "words_agent": 267,
  "words_customer": 100,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178876623071",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.0,
      "end_s": 0.5,
      "text_en": "Hello.",
      "text_native": "ஹலோ."
    },
    {
      "ucid": "21112178876623071",
      "idx": 1,
      "speaker": "agent",
      "start_s": 0.79,
      "end_s": 3.0,
      "text_en": "Uh hello, greetings sir. Is this Pioneer Steels?",
      "text_native": "அ ஹலோ, வணக்கம் சார். இது Pioneer Steels-ஆனே?"
    },
    {
      "ucid": "21112178876623071",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.0,
      "end_s": 3.5,
      "text_en": "Yes sir.",
      "text_native": "ஆமா சார்."
    },
    {
      "ucid": "21112178876623071",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.5,
      "end_s": 9.0,
      "text_en": "Sir, I am Jeevan speaking from the JSW One platform. Do you have any HR, CR, coil, or sheet requirements for now?",
      "text_native": "சார் நான் ஜீவன் பேசுறேன் JSW One platform-ல இருந்து. ஏதாவுது HR, CR, coil-ஆ, sheet-ஆ requirement இருக்கா உங்களுக்கு இப்போதைக்கு?"
    },
    {
      "ucid": "21112178876623071",
      "idx": 4,
      "speaker": "customer",
      "start_s": 9.5,
      "end_s": 11.8,
      "text_en": "Where is our office? Yard?",
      "text_native": "இது நம்மளது எங்க சார் ஆபீஸ்? யார்டு?"
    },
    {
      "ucid": "21112178876623071",
      "idx": 5,
      "speaker": "agent",
      "start_s": 12.0,
      "end_s": 22.5,
      "text_en": "Sir, I am speaking from the JSW headquarters in Mumbai. But, yes yes. But I am the one handling the South region, Tamil Nadu, Karnataka, etc. now. So if you have any requirement for that, we will supply from a nearby plant or yard.",
      "text_native": "சார் நான் பேசுறது இங்க JSW headquarters Mumbai-ல இருந்து பேசுறேன். ஆனா, ஆமா ஆமா. ஆனா நான் தான் இப்போ South region, தமிழ்நாடு, கர்நாடகா எல்லாம் handle பண்றேன். அப்போ அதுக்கு இப்போ உங்களுக்கு ஏதாச்சும் requirement இருந்துச்சுன்னா நம்ம அங்க பக்கத்துல plant-ஓ இல்லனா yard-ன்னு supply பண்ணுவோம்."
    },
    {
      "ucid": "21112178876623071",
      "idx": 6,
      "speaker": "customer",
      "start_s": 22.8,
      "end_s": 23.8,
      "text_en": "Okay sir.",
      "text_native": "ஓகேங்க சார்."
    },
    {
      "ucid": "21112178876623071",
      "idx": 7,
      "speaker": "customer",
      "start_s": 24.5,
      "end_s": 26.0,
      "text_en": "What thickness do we do up to, sir?",
      "text_native": "நம்ம இது என்ன thickness வரை சார் பண்றோம்?"
    },
    {
      "ucid": "21112178876623071",
      "idx": 8,
      "speaker": "agent",
      "start_s": 26.2,
      "end_s": 28.0,
      "text_en": "Sir, all thicknesses will be standard thicknesses.",
      "text_native": "சார் thickness எல்லாமே standard thickness-லயே வரும்."
    },
    {
      "ucid": "21112178876623071",
      "idx": 9,
      "speaker": "customer",
      "start_s": 28.0,
      "end_s": 30.0,
      "text_en": "No, up to, up to what thickness?",
      "text_native": "இல்ல, up to, up to என்ன thickness வரை?"
    },
    {
      "ucid": "21112178876623071",
      "idx": 10,
      "speaker": "agent",
      "start_s": 30.0,
      "end_s": 31.5,
      "text_en": "It's there up to 25 mm, sir.",
      "text_native": "Up to 25 mm வரைக்கும் இருக்கு சார்."
    },
    {
      "ucid": "21112178876623071",
      "idx": 11,
      "speaker": "customer",
      "start_s": 31.8,
      "end_s": 32.5,
      "text_en": "Only up to 25.",
      "text_native": "25 வரை தான்."
    },
    {
      "ucid": "21112178876623071",
      "idx": 12,
      "speaker": "agent",
      "start_s": 32.5,
      "end_s": 33.0,
      "text_en": "Yes.",
      "text_native": "ஆ."
    },
    {
      "ucid": "21112178876623071",
      "idx": 13,
      "speaker": "customer",
      "start_s": 33.5,
      "end_s": 35.0,
      "text_en": "From sheet up to 25 mm thickness, sir?",
      "text_native": "Sheet-ல இருந்து 25 mm thickness வரை-யா சார்?"
    },
    {
      "ucid": "21112178876623071",
      "idx": 14,
      "speaker": "agent",
      "start_s": 35.0,
      "end_s": 41.5,
      "text_en": "Yes, yes. Then another problem in that is there is a minimum order of quantity. We can process the order only if you need 5 metric tons. Otherwise, you know, right? If we cut a coil, it will just go to waste.",
      "text_native": "ஆமா ஆமா. அப்போ அதுல வேற ஒரு பிரச்சனை என்னன்னா இப்போ minimum order of quantity இருக்கு. இப்போ உங்களுக்கு 5 metric ton வேணும்னா மட்டும் தான் order process பண்ண முடியும். இல்லேன்னா தெரியும்ல, இப்போ ஒரு coil-ஐ cut பண்ணிட்டு அது சும்மா waste ஆயிடும்."
    },
    {
      "ucid": "21112178876623071",
      "idx": 15,
      "speaker": "customer",
      "start_s": 41.8,
      "end_s": 45.0,
      "text_en": "Oh okay okay. What is the minimum tonnage we have to do?",
      "text_native": "ஓ ஓகே ஓகே. மினிமம் எவ்ளோ tonnage பண்ணனும்?"
    },
    {
      "ucid": "21112178876623071",
      "idx": 16,
      "speaker": "agent",
      "start_s": 45.0,
      "end_s": 48.0,
      "text_en": "That's it, the minimum order of quantity for us is, for a single material itself, we need 5 metric tons.",
      "text_native": "அதுதான், minimum order of quantity நமக்கு ஒரு single material-க்கே 5 metric ton வேணும்."
    },
    {
      "ucid": "21112178876623071",
      "idx": 17,
      "speaker": "customer",
      "start_s": 48.2,
      "end_s": 50.0,
      "text_en": "Okay. Oh, like that.",
      "text_native": "ஓகே. ஓ அந்த மாதிரி."
    },
    {
      "ucid": "21112178876623071",
      "idx": 18,
      "speaker": "agent",
      "start_s": 50.0,
      "end_s": 51.0,
      "text_en": "Yes, like that.",
      "text_native": "ஆமா, அந்த மாதிரி."
    },
    {
      "ucid": "21112178876623071",
      "idx": 19,
      "speaker": "customer",
      "start_s": 51.0,
      "end_s": 52.5,
      "text_en": "We won't need it like that, sir.",
      "text_native": "நம்மளுக்கு அந்த மாதிரி தேவைப்படாது சார்."
    },
    {
      "ucid": "21112178876623071",
      "idx": 20,
      "speaker": "agent",
      "start_s": 52.5,
      "end_s": 53.0,
      "text_en": "Okay sir, you...",
      "text_native": "சரி சார் நீங்க..."
    },
    {
      "ucid": "21112178876623071",
      "idx": 21,
      "speaker": "customer",
      "start_s": 53.0,
      "end_s": 55.5,
      "text_en": "Maximum a, we will get around 20, 30 tons, like that.",
      "text_native": "Maximum ஒரு, நம்ம ஒரு 20, 30 ton அந்த மாதிரி தான் வரும்."
    },
    {
      "ucid": "21112178876623071",
      "idx": 22,
      "speaker": "agent",
      "start_s": 56.0,
      "end_s": 56.8,
      "text_en": "20, 30 tons for one material?",
      "text_native": "20, 30 ton ஒரு material-க்கா?"
    },
    {
      "ucid": "21112178876623071",
      "idx": 23,
      "speaker": "customer",
      "start_s": 57.0,
      "end_s": 57.5,
      "text_en": "No, in total.",
      "text_native": "இல்ல, மொத்தமா."
    },
    {
      "ucid": "21112178876623071",
      "idx": 24,
      "speaker": "agent",
      "start_s": 57.8,
      "end_s": 105.0,
      "text_en": "In total, okay. Okay sir, now if you can take around 20, 30 metric tons comprising two, three, four thicknesses, then something can be done. It's okay, even if it's 3 to 4 metric tons, it's okay.",
      "text_native": "மொத்தமா, ஓகே. சரி சார், இப்போ இப்போ வந்து இப்போ உங்களுக்கு ரெண்டோ, மூணு, நாலு thickness எல்லாமே comprise பண்ணி ஒரு 20, 30 metric ton வரைக்கும் எடுக்க முடியும்னா ஏதாவுது பண்ண முடியும். பரவாயில்ல, இப்போ 3 to 4 metric ton ஆனாலும் பரவாயில்ல."
    },
    {
      "ucid": "21112178876623071",
      "idx": 25,
      "speaker": "customer",
      "start_s": 105.0,
      "end_s": 106.0,
      "text_en": "Mm mm mm.",
      "text_native": "ம் ம் ம்."
    },
    {
      "ucid": "21112178876623071",
      "idx": 26,
      "speaker": "agent",
      "start_s": 106.0,
      "end_s": 107.0,
      "text_en": "Okay, what is...",
      "text_native": "சரி, என்னன்னா..."
    },
    {
      "ucid": "21112178876623071",
      "idx": 27,
      "speaker": "agent",
      "start_s": 107.0,
      "end_s": 110.0,
      "text_en": "Sir, is this 7825954082 your WhatsApp number?",
      "text_native": "சார், இப்போ இது 7825954082 இது உங்க WhatsApp number-ஆ?"
    },
    {
      "ucid": "21112178876623071",
      "idx": 28,
      "speaker": "customer",
      "start_s": 110.0,
      "end_s": 111.0,
      "text_en": "Yes yes yes.",
      "text_native": "ஆமா ஆமா ஆமா."
    },
    {
      "ucid": "21112178876623071",
      "idx": 29,
      "speaker": "agent",
      "start_s": 111.0,
      "end_s": 115.5,
      "text_en": "Okay, I have sent my details. You think about it and if there is any requirement, you send it, I will help you.",
      "text_native": "சரி, நான் என் details போட்டு வச்சிருக்கிறேன். நீங்க கொஞ்சம் யோசிச்சு ஏதாவுது requirement இருந்துதுன்னா நீங்க அனுப்பு, நான் help பண்றேன் உங்களுக்கு."
    },
    {
      "ucid": "21112178876623071",
      "idx": 30,
      "speaker": "customer",
      "start_s": 115.8,
      "end_s": 116.8,
      "text_en": "Okay sir, okay.",
      "text_native": "சரிங்க சார், ஓகே."
    },
    {
      "ucid": "21112178876623071",
      "idx": 31,
      "speaker": "agent",
      "start_s": 116.8,
      "end_s": 119.5,
      "text_en": "Okay okay. Send me your name...",
      "text_native": "சரி சரி. உங்க பேர் என்னன்னு அனுப்பு..."
    },
    {
      "ucid": "21112178876623071",
      "idx": 32,
      "speaker": "customer",
      "start_s": 119.5,
      "end_s": 120.0,
      "text_en": "My name is Rumesh.",
      "text_native": "என் பேர் ருமேஷ்."
    },
    {
      "ucid": "21112178876623071",
      "idx": 33,
      "speaker": "agent",
      "start_s": 120.5,
      "end_s": 124.5,
      "text_en": "Rumesh, okay, okay okay. I will send the details, Rumesh sir. I... you see it and text on WhatsApp.",
      "text_native": "ருமேஷ்-ஆ, ஓகே, சரி சரி. நான் details அனுப்புறேன் ருமேஷ் சார். நான் நீங்க பார்த்து அதுல WhatsApp-ல text பண்ணுங்க."
    },
    {
      "ucid": "21112178876623071",
      "idx": 34,
      "speaker": "customer",
      "start_s": 124.5,
      "end_s": 125.5,
      "text_en": "Oh okay sir. Your good name?",
      "text_native": "ஓ ஓகே சார். உங்க good name?"
    },
    {
      "ucid": "21112178876623071",
      "idx": 35,
      "speaker": "agent",
      "start_s": 125.5,
      "end_s": 126.8,
      "text_en": "My name is Jeevan.",
      "text_native": "என் பேரு ஜீவன்."
    },
    {
      "ucid": "21112178876623071",
      "idx": 36,
      "speaker": "customer",
      "start_s": 127.0,
      "end_s": 128.0,
      "text_en": "Jeevan, okay okay sir.",
      "text_native": "ஜீவன், ஓகே ஓகே சார்."
    },
    {
      "ucid": "21112178876623071",
      "idx": 37,
      "speaker": "agent",
      "start_s": 128.0,
      "end_s": 128.5,
      "text_en": "Yes sir.",
      "text_native": "ஆமா சார்."
    },
    {
      "ucid": "21112178876623071",
      "idx": 38,
      "speaker": "agent",
      "start_s": 128.8,
      "end_s": 129.5,
      "text_en": "Okay, thank you.",
      "text_native": "Okay, thank you."
    },
    {
      "ucid": "21112178876623071",
      "idx": 39,
      "speaker": "customer",
      "start_s": 129.5,
      "end_s": 130.5,
      "text_en": "Okay, thank you.",
      "text_native": "Okay, thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178876623071",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent identified self and company but did not ask for permission to speak, instead jumping directly to requirements."
    },
    {
      "ucid": "21112178876623071",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook, instead opening with a direct question about requirements."
    },
    {
      "ucid": "21112178876623071",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "[53s] CUSTOMER: Maximum a, we will get around 20, 30 tons, like that.",
      "comment": "Agent did not proactively ask any discovery questions; only monthly tonnage was discussed after being volunteered by the customer."
    },
    {
      "ucid": "21112178876623071",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched; the conversation was limited to thickness and MOQ."
    },
    {
      "ucid": "21112178876623071",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "[4s] AGENT: Do you have any HR, CR, coil, or sheet requirements for now?",
      "comment": "Agent successfully asked for current requirements at the start of the call."
    },
    {
      "ucid": "21112178876623071",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "[111s] AGENT: You think about it and if there is any requirement, you send it, I will help you.",
      "comment": "The closure was passive, placing the onus on the customer to re-engage without a committed follow-up from the agent."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}