{
  "ucid": "21112178876449711",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 12:31:37",
  "end_time": "2026-09-07 12:35:20",
  "duration_sec": 223,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA8169b5cce3f2ecb146827d1af6c1f4a6.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 747,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178876449711__DIA8169b5cce3f2ecb146827d1af6c1f4a6.mp3",
  "audio_bytes": 611496,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 203.832,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello?   (हॅलो?)\n[6s] AGENT: Yes, Mr. Akhil from AK Engineering?   (हां, मिस्टर अखिल फ्रॉम ए के इंजीनियरिंग?)\n[8s] CUSTOMER: Yes.   (हां।)\n[8s] AGENT: Akhil ji, this is Sudip speaking from JSW One MSME.   (अखिल जी, सुदीप बोल रहा हूं, जेएसडब्ल्यू वन एमएसएमई से।)\n[10s] CUSTOMER: Sir, hello.   (सर, नमस्ते।)\n[11s] AGENT: Hello, hello. This is a system number, sir.   (नमस्ते, नमस्ते। सिस्टम का नंबर है सर ये।)\n[12s] CUSTOMER: Yes sir.   (जी सर।)\n[13s] AGENT: This is a different number. This is a system number, sir.   (ये अलग नंबर है। सिस्टम का नंबर है सर ये।)\n[14s] CUSTOMER: Yes yes, that's what I said, this is a different number.   (हां हां, मैं वही बोला ये तो अलग नंबर है।)\n[16s] AGENT: Yes, just that   (हां, बस वो)\n[16s] CUSTOMER: Sir, the rate has become quite high now, hasn't it? The number you gave me for him, I followed up on that, but he didn't send any mail, uh, didn't send this either, he didn't even send it to me on WhatsApp.   (रेट सर काफी हाई हो गया ना अभी? मेरे को उनका आपने जो नंबर दिया उसपे मैंने फॉलो अप किया, उसने तो कुछ मेल भी नहीं किया, अह, ये भी नहीं भेजा, मेरे को WhatsApp पे भी नहीं भेजा उसने।)\n[22s] AGENT: The rates have gone quite high now, sir. The one I had given you, that was in the month of August, after that   (अभी रेट्स तो काफी हाई चले गए सर। आपको जो दिया था मैंने, that was in the month of August, उसके बाद)\n[25s] CUSTOMER: Yes, yes yes, it was in the month of, yes.   (हां, yes yes, it was in the month of, हां।)\n[27s] AGENT: Yes, roughly you can consider, there's a difference of four to five rupees in the rates.   (हां, मोटा मोटा आप पकड़ के चलो, four to five rupees का डिफरेंस आया है रेट्स में।)\n[30s] CUSTOMER: Yes, it has come to around five rupees. I have placed an order now. It's seven tons. 3 mm. At what price did he give it to me? He gives it to me after shearing. Around 69 rupees.   (हां, पांच रुपए के करीबन तो आ ही गया। मैंने अभी ऑर्डर प्लेस किया है। सात टन है वो। 3 mm का। उसने मेरे को कितने से दिया? shearing करके देता है मेरे को। 69 rupees के आस पास।)\n[36s] AGENT: 69?\n[37s] CUSTOMER: Yes.   (हां।)\n[38s] AGENT: He was giving it to you with shearing?   (with shearing करके दे रहा था आपको?)\n[39s] CUSTOMER: With shearing. He has an in-house shearing machine.   (Shearing करके। उसके in-house ही shearing मशीन है।)\n[40s] AGENT: I see.   (अच्छा।)\n[41s] CUSTOMER: So he does that for me. After shearing, he is right next to me, so he does the shearing from there. I want to start with you, but I won't start now. I will start by next year because my own shearing machine is going to arrive. I am short on space right now, Sudip sir. So what happens is, I have to outsource for shearing. So earlier when I used to take sheets directly, the issue was, I would outsource for shearing, but where the shearing guys are, I am not there all day, nor are my men there. So when they lift this sheet and put it in the shearing machine, it gets scratched there. And when they lift one sheet from another, if they don't lift it properly, a line mark appears on the sheet. And my customer doesn't accept that line mark. It's a dent, not exactly a dent, but line marks appear on it. So it has to be sheared very carefully. So the responsibility for that now lies with the person from whom I am taking the sheet. If any line mark appears, I return that sheet, that piece to him, and he gives me another material of the same weight. Right now, I don't have an in-house shearing machine. I am going to shift to another place within six months, six to eight months. So after going there, I have to get a shearing machine for up to 5 mm. Sir, do you only make sheets in MS? Do you have anything in EN9 and this? Anything in EN9? EN2B full hard?   (तो वो करके देता है वो। shearing कर कर, बाजू में ही है मेरा, तो वो उधर से shearing करके देता है। आपके इधर से मेरे को चालू करना है, लेकिन अभी नहीं चालू करूंगा। बाय नेक्स्ट ईयर तक चालू करूंगा क्योंकि मेरा खुद का shearing मशीन आने वाला है। मेरा तो अभी जगह कम पड़ रहा है सुदीप सर। तो क्या है, मुझे आउटसोर्स करना पड़ता है shearing के लिए। तो पहले जब मैं शीट लेता था ना डायरेक्टली, तो इशू क्या आता था, मैं आउटसोर्स करता था shearing के लिए, लेकिन ये जो shearing वाले जिधर होता है, अभी मैं तो दिन भर रहता नहीं हूं, ना मेरे बंदे लोग रहते उधर। तो जब ये शीट उठाकर shearing मशीन में जब डालते है ना, तो वो उधर घिस जाता है। और जब शीट से शीट उठाते है ना, अगर उसको प्रॉपर्ली उठाए नहीं तो शीट पे लाइन मार्क आ जाता है। और वो लाइन मार्क मेरे कस्टमर को नहीं चलता है। वो डेंट, डेंट तो नहीं आता है, लाइन मार्क्स आते है उसके ऊपर। तो उसको ना केयरफुली उसको shearing करना पड़ता है। तो उसका रिस्पॉन्सिबिलिटी अभी जिधर से शीट ले रहा हूं मैं, वही जिम्मेदार रहता है। अभी कुछ लाइन मार्क आया तो मैं वो शीट, वो टुकड़ा उसको रिटर्न कर देता हूं, उसको उतना किलो का माल मुझे दूसरा दे देता है। अभी मुझे इन-हाउस मेरे पास shearing मशीन नहीं है। अभी मैं दूसरा एक शिफ्टिंग करने वाला हूं विथिन सिक्स मंथ्स, सिक्स टू एट मंथ्स। तो उधर जाने के बाद मुझे एक 5 mm तक का एक shearing मशीन मुझे लेना है। सर, आप सिर्फ ये MS में ही बनाते है क्या शीट? ये EN9 और इसमें कुछ है क्या? EN9 में कुछ? EN2B फुल हार्ड?)\n[80s] AGENT: No, no, no, no. We don't have this grade.   (नो, नो, नो, नो। ये ग्रेड नहीं है।)\n[82s] CUSTOMER: Only MS? Only HRP and CRC?   (ओनली MS? सिर्फ HRP और CRC है?)\n[83s] AGENT: HRC, CR, coated, color coated. After that, in structurals, we have angle, channel, beam, TMT bar.   (HRC, CR, कोटेड, कलर कोटेड। उसके बाद स्ट्रक्चरल में वी हैव एंगल, चैनल, बीम, TMT बार।)\n[87s] CUSTOMER: I will send you two or three. That work is also very big. That is, it's currently ongoing. I have a plan to make it for those companies. They are currently making it in-house. I am going to outsource it, take the work from outside. But that is an EN9 sheet. For that, if you want, I will send you the TC. You check if it matches any of your chemicals. What happens is, this grade number, everyone has a slightly different one. The standards are different.   (मैं आपको है ना, दो तीन डालता हूं। उसका भी काम बहुत बड़ा काम है। वो तो अभी मतलब चालू है उसके ऊपर। अभी वो कंपनीज को मैं बनाने का प्लान चालू है। वो इन-हाउस ही मारते है अभी। उसको मैं आउटसोर्स लेने वाला हूं, बाहर लेने वाला हूं काम उधर से। लेकिन वो है EN9 का शीट है वो। उसका मैं, उसका मैं चाहिए तो आपको TC भेजता हूं। आप चेक कीजिए अगर आपका कोई केमिकल में वो मैच होता है। अभी सबका क्या है, ये जो ग्रेड का जो नंबर है, सबका अलग अलग रहता है थोड़ा सा। स्टैंडर्ड्स अलग अलग रहता है।)\n[102s] AGENT: You send it to me, send the TC. I will get it checked.   (आप भेजो मुझे, TC भेजो। मैं चेक करवाता हूं।)\n[104s] CUSTOMER: I will send the TC, you check it. If it is available, because that, that is a direct 25-ton job per month, it's a 25-ton job.   (मैं TC भेजता हूं, आप चेक कर लेना। अगर वो अवेलेबल हो क्योंकि वो, वो तो डायरेक्ट 25 टन का काम है महीने का, 25 टन का काम है वो।)\n[108s] AGENT: 25 tons, okay.\n[109s] CUSTOMER: Yes, per month, monthly. So my effort is ongoing. That's why I have to do all the shifting. After shifting, I have to get a shearing machine in-house.   (हां, महीने, मंथली। तो मेरा कोशिश चालू है। इसलिए मुझे ना सब शिफ्टिंग करना है। शिफ्टिंग करके मुझे shearing मशीन लेना है इन-हाउस में।)\n[113s] AGENT: How much time will this shearing machine take, sir?   (कितना टाइम लगेगा सर ये shearing मशीन?)\n[114s] CUSTOMER: Sir, for this, as I said, eight, a minimum of eight months will be required. Meaning, this is a projection for next year.   (सर, इसको तो, मैं वही बोला ना, आठ से, आठ महीने तो मिनिमम जाएंगे। मतलब नेक्स्ट ईयर का ही प्रोजेक्शन है ये।)\n[118s] AGENT: For next year?   (नेक्स्ट ईयर का?)\n[119s] CUSTOMER: For next year.   (नेक्स्ट ईयर का।)\n[119s] AGENT: Okay, okay. No problem.   (ठीक है, ठीक है। कोई बात नहीं।)\n[120s] CUSTOMER: I will send it to you and keep it.   (मैं आपको डाल के तो रख देता हूं।)\n[122s] AGENT: Yes, yes, please send it. Okay, okay, okay.   (Yes, yes, please भेजिए। Okay, okay, okay.)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 36,
  "connected": 1,
  "audio_notes": "clear: Some minor background noise is present but does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "36 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\"]",
  "pitch_coaching_note": "When a customer starts with a complaint, you must acknowledge it briefly then pivot back to your script to regain control and run discovery on their current needs.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "EN9, EN2B full hard",
  "catalogue_status": "not_available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, an existing contact, immediately raised a past issue with high prices and explained his current dependency on a supplier who provides shearing services. The agent did not attempt discovery for current MS/HRC needs. The conversation shifted to a material JSW does not supply (EN9), and the call ended with the agent agreeing to review the customer's technical certificate for a potential match.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for permission to speak; the customer immediately took control of the call.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not deliver a hook; the call began with the customer complaining about past pricing.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked no discovery questions and instead let the customer monologue.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"HRC, CR, कोटेड, कलर कोटेड। उसके बाद स्ट्रक्चरल में वी हैव एंगल, चैनल, बीम, TMT बार।\", \"comment\": \"Agent listed product categories but did not pitch any value-based USPs.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask if a current requirement exists for the products JSW sells.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"आप भेजो मुझे, TC भेजो। मैं चेक करवाता हूं।\", \"comment\": \"Agent agreed to a clear next step of checking the customer's TC.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer starts with a complaint, you must acknowledge it briefly then pivot back to your script to regain control and run discovery on their current needs.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"EN9, EN2B full hard\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"रेट सर काफी हाई हो गया ना अभी?\", \"response\": \"अभी रेट्स तो काफी हाई चले गए सर।\"}, {\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"तो उसका रिस्पॉन्सिबिलिटी अभी जिधर से शीट ले रहा हूं मैं, वही जिम्मेदार रहता है।\", \"response\": \"\"}], \"call_summary\": \"The customer, an existing contact, immediately raised a past issue with high prices and explained his current dependency on a supplier who provides shearing services. The agent did not attempt discovery for current MS/HRC needs. The conversation shifted to a material JSW does not supply (EN9), and the call ended with the agent agreeing to review the customer's technical certificate for a potential match.\"}",
  "error": null,
  "latency_ms": 40966,
  "input_tokens": 4892,
  "output_tokens": 857,
  "created_at": "2026-09-25 11:26:21",
  "sentiment": "positive",
  "sentiment_score": 0.241,
  "sentiment_confidence": "high",
  "pos": 19,
  "neg": 4,
  "lex_hits": 17,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.24,
  "agent_talk_sec": 27.0,
  "customer_talk_sec": 85.3,
  "dead_air_sec": 110.7,
  "longest_monologue_sec": 3.5,
  "agent_wpm": 340.0,
  "interruptions": 0,
  "agent_turns": 18,
  "customer_turns": 18,
  "discovery_qs": 5,
  "words_agent": 153,
  "words_customer": 573,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178876449711",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.07,
      "end_s": 5.47,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178876449711",
      "idx": 1,
      "speaker": "agent",
      "start_s": 5.8,
      "end_s": 7.48,
      "text_en": "Yes, Mr. Akhil from AK Engineering?",
      "text_native": "हां, मिस्टर अखिल फ्रॉम ए के इंजीनियरिंग?"
    },
    {
      "ucid": "21112178876449711",
      "idx": 2,
      "speaker": "customer",
      "start_s": 7.7,
      "end_s": 7.97,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178876449711",
      "idx": 3,
      "speaker": "agent",
      "start_s": 8.27,
      "end_s": 10.1,
      "text_en": "Akhil ji, this is Sudip speaking from JSW One MSME.",
      "text_native": "अखिल जी, सुदीप बोल रहा हूं, जेएसडब्ल्यू वन एमएसएमई से।"
    },
    {
      "ucid": "21112178876449711",
      "idx": 4,
      "speaker": "customer",
      "start_s": 10.1,
      "end_s": 10.73,
      "text_en": "Sir, hello.",
      "text_native": "सर, नमस्ते।"
    },
    {
      "ucid": "21112178876449711",
      "idx": 5,
      "speaker": "agent",
      "start_s": 10.93,
      "end_s": 12.4,
      "text_en": "Hello, hello. This is a system number, sir.",
      "text_native": "नमस्ते, नमस्ते। सिस्टम का नंबर है सर ये।"
    },
    {
      "ucid": "21112178876449711",
      "idx": 6,
      "speaker": "customer",
      "start_s": 12.4,
      "end_s": 12.77,
      "text_en": "Yes sir.",
      "text_native": "जी सर।"
    },
    {
      "ucid": "21112178876449711",
      "idx": 7,
      "speaker": "agent",
      "start_s": 12.77,
      "end_s": 14.17,
      "text_en": "This is a different number. This is a system number, sir.",
      "text_native": "ये अलग नंबर है। सिस्टम का नंबर है सर ये।"
    },
    {
      "ucid": "21112178876449711",
      "idx": 8,
      "speaker": "customer",
      "start_s": 14.17,
      "end_s": 15.8,
      "text_en": "Yes yes, that's what I said, this is a different number.",
      "text_native": "हां हां, मैं वही बोला ये तो अलग नंबर है।"
    },
    {
      "ucid": "21112178876449711",
      "idx": 9,
      "speaker": "agent",
      "start_s": 16.07,
      "end_s": 16.5,
      "text_en": "Yes, just that",
      "text_native": "हां, बस वो"
    },
    {
      "ucid": "21112178876449711",
      "idx": 10,
      "speaker": "customer",
      "start_s": 16.5,
      "end_s": 21.7,
      "text_en": "Sir, the rate has become quite high now, hasn't it? The number you gave me for him, I followed up on that, but he didn't send any mail, uh, didn't send this either, he didn't even send it to me on WhatsApp.",
      "text_native": "रेट सर काफी हाई हो गया ना अभी? मेरे को उनका आपने जो नंबर दिया उसपे मैंने फॉलो अप किया, उसने तो कुछ मेल भी नहीं किया, अह, ये भी नहीं भेजा, मेरे को WhatsApp पे भी नहीं भेजा उसने।"
    },
    {
      "ucid": "21112178876449711",
      "idx": 11,
      "speaker": "agent",
      "start_s": 21.9,
      "end_s": 25.4,
      "text_en": "The rates have gone quite high now, sir. The one I had given you, that was in the month of August, after that",
      "text_native": "अभी रेट्स तो काफी हाई चले गए सर। आपको जो दिया था मैंने, that was in the month of August, उसके बाद"
    },
    {
      "ucid": "21112178876449711",
      "idx": 12,
      "speaker": "customer",
      "start_s": 25.4,
      "end_s": 26.7,
      "text_en": "Yes, yes yes, it was in the month of, yes.",
      "text_native": "हां, yes yes, it was in the month of, हां।"
    },
    {
      "ucid": "21112178876449711",
      "idx": 13,
      "speaker": "agent",
      "start_s": 26.9,
      "end_s": 29.6,
      "text_en": "Yes, roughly you can consider, there's a difference of four to five rupees in the rates.",
      "text_native": "हां, मोटा मोटा आप पकड़ के चलो, four to five rupees का डिफरेंस आया है रेट्स में।"
    },
    {
      "ucid": "21112178876449711",
      "idx": 14,
      "speaker": "customer",
      "start_s": 30.1,
      "end_s": 36.1,
      "text_en": "Yes, it has come to around five rupees. I have placed an order now. It's seven tons. 3 mm. At what price did he give it to me? He gives it to me after shearing. Around 69 rupees.",
      "text_native": "हां, पांच रुपए के करीबन तो आ ही गया। मैंने अभी ऑर्डर प्लेस किया है। सात टन है वो। 3 mm का। उसने मेरे को कितने से दिया? shearing करके देता है मेरे को। 69 rupees के आस पास।"
    },
    {
      "ucid": "21112178876449711",
      "idx": 15,
      "speaker": "agent",
      "start_s": 36.5,
      "end_s": 36.9,
      "text_en": "69?",
      "text_native": "69?"
    },
    {
      "ucid": "21112178876449711",
      "idx": 16,
      "speaker": "customer",
      "start_s": 37.2,
      "end_s": 37.4,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178876449711",
      "idx": 17,
      "speaker": "agent",
      "start_s": 37.6,
      "end_s": 38.8,
      "text_en": "He was giving it to you with shearing?",
      "text_native": "with shearing करके दे रहा था आपको?"
    },
    {
      "ucid": "21112178876449711",
      "idx": 18,
      "speaker": "customer",
      "start_s": 38.8,
      "end_s": 40.2,
      "text_en": "With shearing. He has an in-house shearing machine.",
      "text_native": "Shearing करके। उसके in-house ही shearing मशीन है।"
    },
    {
      "ucid": "21112178876449711",
      "idx": 19,
      "speaker": "agent",
      "start_s": 40.4,
      "end_s": 40.7,
      "text_en": "I see.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178876449711",
      "idx": 20,
      "speaker": "customer",
      "start_s": 41.1,
      "end_s": 80.0,
      "text_en": "So he does that for me. After shearing, he is right next to me, so he does the shearing from there. I want to start with you, but I won't start now. I will start by next year because my own shearing machine is going to arrive. I am short on space right now, Sudip sir. So what happens is, I have to outsource for shearing. So earlier when I used to take sheets directly, the issue was, I would outsource for shearing, but where the shearing guys are, I am not there all day, nor are my men there. So when they lift this sheet and put it in the shearing machine, it gets scratched there. And when they lift one sheet from another, if they don't lift it properly, a line mark appears on the sheet. And my customer doesn't accept that line mark. It's a dent, not exactly a dent, but line marks appear on it. So it has to be sheared very carefully. So the responsibility for that now lies with the person from whom I am taking the sheet. If any line mark appears, I return that sheet, that piece to him, and he gives me another material of the same weight. Right now, I don't have an in-house shearing machine. I am going to shift to another place within six months, six to eight months. So after going there, I have to get a shearing machine for up to 5 mm. Sir, do you only make sheets in MS? Do you have anything in EN9 and this? Anything in EN9? EN2B full hard?",
      "text_native": "तो वो करके देता है वो। shearing कर कर, बाजू में ही है मेरा, तो वो उधर से shearing करके देता है। आपके इधर से मेरे को चालू करना है, लेकिन अभी नहीं चालू करूंगा। बाय नेक्स्ट ईयर तक चालू करूंगा क्योंकि मेरा खुद का shearing मशीन आने वाला है। मेरा तो अभी जगह कम पड़ रहा है सुदीप सर। तो क्या है, मुझे आउटसोर्स करना पड़ता है shearing के लिए। तो पहले जब मैं शीट लेता था ना डायरेक्टली, तो इशू क्या आता था, मैं आउटसोर्स करता था shearing के लिए, लेकिन ये जो shearing वाले जिधर होता है, अभी मैं तो दिन भर रहता नहीं हूं, ना मेरे बंदे लोग रहते उधर। तो जब ये शीट उठाकर shearing मशीन में जब डालते है ना, तो वो उधर घिस जाता है। और जब शीट से शीट उठाते है ना, अगर उसको प्रॉपर्ली उठाए नहीं तो शीट पे लाइन मार्क आ जाता है। और वो लाइन मार्क मेरे कस्टमर को नहीं चलता है। वो डेंट, डेंट तो नहीं आता है, लाइन मार्क्स आते है उसके ऊपर। तो उसको ना केयरफुली उसको shearing करना पड़ता है। तो उसका रिस्पॉन्सिबिलिटी अभी जिधर से शीट ले रहा हूं मैं, वही जिम्मेदार रहता है। अभी कुछ लाइन मार्क आया तो मैं वो शीट, वो टुकड़ा उसको रिटर्न कर देता हूं, उसको उतना किलो का माल मुझे दूसरा दे देता है। अभी मुझे इन-हाउस मेरे पास shearing मशीन नहीं है। अभी मैं दूसरा एक शिफ्टिंग करने वाला हूं विथिन सिक्स मंथ्स, सिक्स टू एट मंथ्स। तो उधर जाने के बाद मुझे एक 5 mm तक का एक shearing मशीन मुझे लेना है। सर, आप सिर्फ ये MS में ही बनाते है क्या शीट? ये EN9 और इसमें कुछ है क्या? EN9 में कुछ? EN2B फुल हार्ड?"
    },
    {
      "ucid": "21112178876449711",
      "idx": 21,
      "speaker": "agent",
      "start_s": 80.2,
      "end_s": 81.5,
      "text_en": "No, no, no, no. We don't have this grade.",
      "text_native": "नो, नो, नो, नो। ये ग्रेड नहीं है।"
    },
    {
      "ucid": "21112178876449711",
      "idx": 22,
      "speaker": "customer",
      "start_s": 81.7,
      "end_s": 83.0,
      "text_en": "Only MS? Only HRP and CRC?",
      "text_native": "ओनली MS? सिर्फ HRP और CRC है?"
    },
    {
      "ucid": "21112178876449711",
      "idx": 23,
      "speaker": "agent",
      "start_s": 83.3,
      "end_s": 86.8,
      "text_en": "HRC, CR, coated, color coated. After that, in structurals, we have angle, channel, beam, TMT bar.",
      "text_native": "HRC, CR, कोटेड, कलर कोटेड। उसके बाद स्ट्रक्चरल में वी हैव एंगल, चैनल, बीम, TMT बार।"
    },
    {
      "ucid": "21112178876449711",
      "idx": 24,
      "speaker": "customer",
      "start_s": 86.8,
      "end_s": 102.0,
      "text_en": "I will send you two or three. That work is also very big. That is, it's currently ongoing. I have a plan to make it for those companies. They are currently making it in-house. I am going to outsource it, take the work from outside. But that is an EN9 sheet. For that, if you want, I will send you the TC. You check if it matches any of your chemicals. What happens is, this grade number, everyone has a slightly different one. The standards are different.",
      "text_native": "मैं आपको है ना, दो तीन डालता हूं। उसका भी काम बहुत बड़ा काम है। वो तो अभी मतलब चालू है उसके ऊपर। अभी वो कंपनीज को मैं बनाने का प्लान चालू है। वो इन-हाउस ही मारते है अभी। उसको मैं आउटसोर्स लेने वाला हूं, बाहर लेने वाला हूं काम उधर से। लेकिन वो है EN9 का शीट है वो। उसका मैं, उसका मैं चाहिए तो आपको TC भेजता हूं। आप चेक कीजिए अगर आपका कोई केमिकल में वो मैच होता है। अभी सबका क्या है, ये जो ग्रेड का जो नंबर है, सबका अलग अलग रहता है थोड़ा सा। स्टैंडर्ड्स अलग अलग रहता है।"
    },
    {
      "ucid": "21112178876449711",
      "idx": 25,
      "speaker": "agent",
      "start_s": 102.2,
      "end_s": 103.8,
      "text_en": "You send it to me, send the TC. I will get it checked.",
      "text_native": "आप भेजो मुझे, TC भेजो। मैं चेक करवाता हूं।"
    },
    {
      "ucid": "21112178876449711",
      "idx": 26,
      "speaker": "customer",
      "start_s": 103.8,
      "end_s": 107.5,
      "text_en": "I will send the TC, you check it. If it is available, because that, that is a direct 25-ton job per month, it's a 25-ton job.",
      "text_native": "मैं TC भेजता हूं, आप चेक कर लेना। अगर वो अवेलेबल हो क्योंकि वो, वो तो डायरेक्ट 25 टन का काम है महीने का, 25 टन का काम है वो।"
    },
    {
      "ucid": "21112178876449711",
      "idx": 27,
      "speaker": "agent",
      "start_s": 107.8,
      "end_s": 108.6,
      "text_en": "25 tons, okay.",
      "text_native": "25 tons, okay."
    },
    {
      "ucid": "21112178876449711",
      "idx": 28,
      "speaker": "customer",
      "start_s": 108.8,
      "end_s": 112.6,
      "text_en": "Yes, per month, monthly. So my effort is ongoing. That's why I have to do all the shifting. After shifting, I have to get a shearing machine in-house.",
      "text_native": "हां, महीने, मंथली। तो मेरा कोशिश चालू है। इसलिए मुझे ना सब शिफ्टिंग करना है। शिफ्टिंग करके मुझे shearing मशीन लेना है इन-हाउस में।"
    },
    {
      "ucid": "21112178876449711",
      "idx": 29,
      "speaker": "agent",
      "start_s": 112.8,
      "end_s": 114.1,
      "text_en": "How much time will this shearing machine take, sir?",
      "text_native": "कितना टाइम लगेगा सर ये shearing मशीन?"
    },
    {
      "ucid": "21112178876449711",
      "idx": 30,
      "speaker": "customer",
      "start_s": 114.1,
      "end_s": 117.4,
      "text_en": "Sir, for this, as I said, eight, a minimum of eight months will be required. Meaning, this is a projection for next year.",
      "text_native": "सर, इसको तो, मैं वही बोला ना, आठ से, आठ महीने तो मिनिमम जाएंगे। मतलब नेक्स्ट ईयर का ही प्रोजेक्शन है ये।"
    },
    {
      "ucid": "21112178876449711",
      "idx": 31,
      "speaker": "agent",
      "start_s": 117.6,
      "end_s": 118.3,
      "text_en": "For next year?",
      "text_native": "नेक्स्ट ईयर का?"
    },
    {
      "ucid": "21112178876449711",
      "idx": 32,
      "speaker": "customer",
      "start_s": 118.6,
      "end_s": 119.2,
      "text_en": "For next year.",
      "text_native": "नेक्स्ट ईयर का।"
    },
    {
      "ucid": "21112178876449711",
      "idx": 33,
      "speaker": "agent",
      "start_s": 119.4,
      "end_s": 120.3,
      "text_en": "Okay, okay. No problem.",
      "text_native": "ठीक है, ठीक है। कोई बात नहीं।"
    },
    {
      "ucid": "21112178876449711",
      "idx": 34,
      "speaker": "customer",
      "start_s": 120.3,
      "end_s": 121.4,
      "text_en": "I will send it to you and keep it.",
      "text_native": "मैं आपको डाल के तो रख देता हूं।"
    },
    {
      "ucid": "21112178876449711",
      "idx": 35,
      "speaker": "agent",
      "start_s": 121.6,
      "end_s": 123.6,
      "text_en": "Yes, yes, please send it. Okay, okay, okay.",
      "text_native": "Yes, yes, please भेजिए। Okay, okay, okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178876449711",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask for permission to speak; the customer immediately took control of the call."
    },
    {
      "ucid": "21112178876449711",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not deliver a hook; the call began with the customer complaining about past pricing."
    },
    {
      "ucid": "21112178876449711",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent asked no discovery questions and instead let the customer monologue."
    },
    {
      "ucid": "21112178876449711",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "HRC, CR, कोटेड, कलर कोटेड। उसके बाद स्ट्रक्चरल में वी हैव एंगल, चैनल, बीम, TMT बार।",
      "comment": "Agent listed product categories but did not pitch any value-based USPs."
    },
    {
      "ucid": "21112178876449711",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask if a current requirement exists for the products JSW sells."
    },
    {
      "ucid": "21112178876449711",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "आप भेजो मुझे, TC भेजो। मैं चेक करवाता हूं।",
      "comment": "Agent agreed to a clear next step of checking the customer's TC."
    }
  ],
  "objections": [
    {
      "ucid": "21112178876449711",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "रेट सर काफी हाई हो गया ना अभी?",
      "response": "अभी रेट्स तो काफी हाई चले गए सर।"
    },
    {
      "ucid": "21112178876449711",
      "obj_type": "incumbent_supplier",
      "state": "mishandled",
      "evidence": "तो उसका रिस्पॉन्सिबिलिटी अभी जिधर से शीट ले रहा हूं मैं, वही जिम्मेदार रहता है।",
      "response": ""
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify"
  ],
  "objection_phrases_list": []
}