{
  "ucid": "21112178875792312",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 10:42:03",
  "end_time": "2026-09-07 10:45:20",
  "duration_sec": 197,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA8dc635b86f8d319526e0e28c7947a61f.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 775,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178875792312__DIA8dc635b86f8d319526e0e28c7947a61f.mp3",
  "audio_bytes": 536760,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 178.92,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello   (हेलो)\n[3s] AGENT: Hello Sharma ji, greetings. This is Rohit Mishra speaking from JSW One.   (हेलो शर्मा जी नमस्ते, रोहित मिश्रा बात कर रहा हूं JSW One से।)\n[6s] CUSTOMER: Yes, yes, tell me.   (हां जी जी, बोलिए।)\n[7s] AGENT: Sharma ji, this company of yours, Faggot Tech Private Limited, was registered on my platform. So you had given some requirement for TMT on our application.   (शर्मा जी ये Faggot Tech Private Limited करके आपकी कंपनी है, मेरे platform पे register थी। तो आपने कुछ TMT की requirement दी थी हमारे application पे।)\n[12s] CUSTOMER: Yes, actually I have this requirement for TMT for the Faridabad zone. So what is the current rate, I actually wanted to know that. And this is in bulk, meaning it's not for retail.   (हां actually मेरे को ना ये TMT की requirement है फरीदाबाद zone के लिए। तो क्या rate चल रहा है अभी वो actually मैं जानना चाह रहा था और ये bulk में है मतलब ऐसा नहीं है कि वो retail के लिए है।)\n[19s] AGENT: Okay, okay. Who is this for, meaning is it for yourself or for some project?   (अच्छा, अच्छा। ये किसके लिए मतलब आपके खुद के लिए है या फिर कोई project के लिए है?)\n[22s] CUSTOMER: Yes, yes, it's our own project, it's a government project.   (हां हां, अपना ही एक project है, government project है ये।)\n[24s] AGENT: Okay.   (अच्छा।)\n[26s] AGENT: Uh, I will need those details a bit. Meaning if you give the details of the government project, only then I can   (अह मुझे थोड़ा वो details लगेगा। मतलब government project का details अगर आप देंगे तब जाके मैं आपको)\n[29s] CUSTOMER: What all details, tell me?   (क्या क्या details आपको बताइए?)\n[30s] AGENT: Yes, if you have a work order, give me that, if you have a BOQ, give me that. Just these two things will be needed.   (हां, मुझे अगर आपके पास work order है तो वो दे दीजिए, अगर BOQ है तो वो दे दीजिए। बस ये दो चीजें लगेंगी।)\n[35s] CUSTOMER: Okay, share your number with me on WhatsApp once, by sending a 'hi' or   (ठीक है, आपका नंबर मुझे WhatsApp पे share कर दीजिए एक बार, hi करके या फिर)\n[37s] AGENT: I have sent it. I have sent my email ID as well and also sent my introduction.   (भेजा है मैंने। अपना email ID भी भेजा है और एक introduction भी भेजा है अपना।)\n[40s] CUSTOMER: Okay, so I'll get the mail sent to you, with the quantity, all the details.   (ठीक है, तो मैं आपको mail करवा देता हूं quantity के साथ, पूरी detail।)\n[42s] AGENT: That will work, that will work.   (चलेगा ना, चलेगा।)\n[44s] AGENT: You sir, your... meaning are you the owner of the company?   (आप सर आपका, मतलब आप कंपनी के owner हैं?)\n[46s] CUSTOMER: No, no, no, I actually look after purchase only. So yes, yes.   (नहीं नहीं नहीं, मैं actually purchase ही देखता हूं। तो हां हां।)\n[48s] AGENT: So you look after purchase. Okay.   (तो purchase ही देखते हैं। Okay.)\n[49s] CUSTOMER: So no issue, I'll get the mail sent to you, then you tell me the rate.   (तो कोई issue नहीं है, मैं आपको mail करवा देता हूं, फिर आप rate बताइए।)\n[52s] AGENT: Uh, okay. Now this requirement, by when is it going to be closed?   (अह okay. अभी ये requirement मतलब कब तक close होने वाला है?)\n[54s] CUSTOMER: This is recent, a current requirement. Actually our project is ongoing. In between, what happened is, we had taken another material earlier. So now, actually, we couldn't come to an agreement with them, that's why I have contacted you.   (ये recently, current में requirement है। actually project चल रहा है हमारा। बीच में क्या है ना, हमने पहले दूसरा material लिया हुआ था। तो अभी हम actually मतलब वो बन नहीं पा रही थी उनसे बात, इसलिए मैंने आपको contact किया है।)\n[60s] AGENT: Sharma ji, the problem now is, I mean this is my problem too, that uh, the rates, they have become very dynamic. Now a lot, every day the rate is fluctuating.   (शर्मा जी अभी दिक्कत ये है ना, मतलब मेरी भी ये problem है कि uh rates जो हैं ना, वो एक बहुत ज्यादा dynamic हो चुका है। अभी बहुत, हर दिन rate fluctuate हो रहा है।)\n[66s] CUSTOMER: Meaning very much, I also know the rate is fluctuating. But this is what we have to manage, what best we can do, that's the thing.   (मतलब बहुत ज्यादा, मुझे भी पता है rate fluctuate हो रहा है। But यही तो हमने manage करना है कि हम क्या कर सकते हैं best ना, वो ही चीज है बस।)\n[69s] AGENT: So, so if let's say, if I give you the rate today, it might change tomorrow morning. Okay?   (तो, तो अगर let's say, अगर मैं आपको आज rate देता हूं, तो हो सकता है वो कल सुबह change हो जाए। ठीक है?)\n[73s] CUSTOMER: Okay.   (अच्छा।)\n[74s] AGENT: Because fluctuations, yes. So you also take this on priority. If let's say you have to close it tomorrow, then you can take the rate from me tomorrow, no problem.   (क्योंकि fluctuations, हां। तो एक बार आप भी इसको on priority लेना। अगर let's say आपको कल close करना है, तो आप मेरे से कल rate ले लो, कोई दिक्कत नहीं है।)\n[78s] CUSTOMER: What about today, what's the idea now, as a reference, I'm not asking you exactly, what is the rate going on?   (आज का क्या, एक अभी क्या idea, as a reference के तौर पर, मैं exactly नहीं पूछ रहा आपसे, क्या चल रहा है rate?)\n[82s] AGENT: No, in the north, recently I haven't supplied TMT in your area. Here in Mumbai, the uh, rate is currently, how much? 62.   (नहीं, north में अभी recently मैंने आपके area में TMT दिया नहीं है। इधर Mumbai का uh rate अभी चल रहा है, कितना? 62.)\n[86s] CUSTOMER: 62?\n[86s] AGENT: 62. It's the Mumbai rate.   (62. Mumbai का rate है।)\n[88s] CUSTOMER: 62 plus GST?\n[88s] AGENT: Yes, plus GST. This is delivered. Do you need CRS?   (हां, plus GST. ये delivered है। आपको CRS चाहिए क्या?)\n[90s] CUSTOMER: Yes, this CRS is needed.   (हां, ये CRS चाहिए।)\n[92s] AGENT: Okay. That has a penalty of two or three rupees. And this is more from the plant. If... what will be the approximate total quantity?   (अच्छा। उसका थोड़ा दो या तीन रुपए का penalty होता है। और ये plant से ही ज्यादा होता है। अगर quantity कितना होगा लगभग total?)\n[96s] CUSTOMER: The total quantity is around 120 tons.   (Total quantity जो है, अपना लगभग 120 ton के आस पास है।)\n[99s] AGENT: 120 tons. From the plant, my MOQ for the plant is 300 tons, okay? Still, I will check once. I'll try. You send it to me once, send the requirement and attach the work order   (120 ton. Plant से, plant का मेरा MOQ है 300 ton, ठीक है? फिर भी, मैं एक बार check कर लूंगा। Try करता हूं। आप मुझे भेजिए ना एक बार, requirement भी भेजिए और work order attach करके)\n[104s] CUSTOMER: I'll, I'll send it to you, okay, okay.   (मैं मैं भेजता हूं आपको, ठीक है, ठीक है।)\n[106s] AGENT: Okay? Okay.   (ठीक है? Okay.)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 38,
  "connected": 1,
  "audio_notes": "clear: Some background office noise is present but does not significantly affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "38 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.5,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "When a customer asks for a price, provide a clear next step with a firm timeline for the quote instead of deflecting with irrelevant information like prices for other cities.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 2,
  "supply_flag": "none",
  "supply_details": "Agent mentioned a 300 MT MOQ for direct plant dispatch, which is a policy constraint, not a stock availability issue. The customer's requirement was 120 MT.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer inquired about the price for a 120 MT TMT requirement for a government project in Faridabad. The agent confirmed basic details but did not perform discovery. Instead of providing a price or a firm timeline, the agent gave an irrelevant Mumbai reference price and cited a 300 MT MOQ for plant dispatch, leaving the next step with the customer to send documents.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sharma ji, this company of yours, Faggot Tech Private Limited, was registered on my platform. So you had given some requirement for TMT on our application.\", \"comment\": \"The agent correctly opened the call by referencing the customer's submission on the JSW One platform.\"}, {\"step_id\": \"CL2\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"TMT की requirement... Faridabad zone... 120 ton... अभी ये requirement मतलब कब तक close होने वाला है?\", \"comment\": \"Agent confirmed product (TMT), location (Faridabad), quantity (120 MT), and timeline, but missed revalidating the specific thickness/grade details.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"ये किसके लिए मतलब आपके खुद के लिए है या फिर कोई project के लिए है?\", \"comment\": \"Agent only asked about the end use (project) but failed to ask about monthly tonnage, current brands, or payment terms, missing a key opportunity to understand the customer's business.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a price for the customer's location (Faridabad), instead giving an irrelevant Mumbai price, and did not commit to a specific timeline for providing a quote after receiving documents.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent correctly focused on the customer's stated need for TMT and did not waste time re-pitching other products.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer asks for a price, provide a clear next step with a firm timeline for the quote instead of deflecting with irrelevant information like prices for other cities.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"Agent mentioned a 300 MT MOQ for direct plant dispatch, which is a policy constraint, not a stock availability issue. The customer's requirement was 120 MT.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer inquired about the price for a 120 MT TMT requirement for a government project in Faridabad. The agent confirmed basic details but did not perform discovery. Instead of providing a price or a firm timeline, the agent gave an irrelevant Mumbai reference price and cited a 300 MT MOQ for plant dispatch, leaving the next step with the customer to send documents.\"}",
  "error": null,
  "latency_ms": 37478,
  "input_tokens": 4518,
  "output_tokens": 810,
  "created_at": "2026-09-25 11:27:27",
  "sentiment": "neutral",
  "sentiment_score": 0.13,
  "sentiment_confidence": "high",
  "pos": 10,
  "neg": 6,
  "lex_hits": 23,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.599,
  "agent_talk_sec": 57.4,
  "customer_talk_sec": 38.4,
  "dead_air_sec": 101.2,
  "longest_monologue_sec": 5.4,
  "agent_wpm": 348.1,
  "interruptions": 0,
  "agent_turns": 20,
  "customer_turns": 18,
  "discovery_qs": 9,
  "words_agent": 333,
  "words_customer": 222,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178875792312",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.87,
      "end_s": 2.27,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178875792312",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.7,
      "end_s": 5.5,
      "text_en": "Hello Sharma ji, greetings. This is Rohit Mishra speaking from JSW One.",
      "text_native": "हेलो शर्मा जी नमस्ते, रोहित मिश्रा बात कर रहा हूं JSW One से।"
    },
    {
      "ucid": "21112178875792312",
      "idx": 2,
      "speaker": "customer",
      "start_s": 5.8,
      "end_s": 6.4,
      "text_en": "Yes, yes, tell me.",
      "text_native": "हां जी जी, बोलिए।"
    },
    {
      "ucid": "21112178875792312",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.67,
      "end_s": 11.8,
      "text_en": "Sharma ji, this company of yours, Faggot Tech Private Limited, was registered on my platform. So you had given some requirement for TMT on our application.",
      "text_native": "शर्मा जी ये Faggot Tech Private Limited करके आपकी कंपनी है, मेरे platform पे register थी। तो आपने कुछ TMT की requirement दी थी हमारे application पे।"
    },
    {
      "ucid": "21112178875792312",
      "idx": 4,
      "speaker": "customer",
      "start_s": 12.28,
      "end_s": 18.88,
      "text_en": "Yes, actually I have this requirement for TMT for the Faridabad zone. So what is the current rate, I actually wanted to know that. And this is in bulk, meaning it's not for retail.",
      "text_native": "हां actually मेरे को ना ये TMT की requirement है फरीदाबाद zone के लिए। तो क्या rate चल रहा है अभी वो actually मैं जानना चाह रहा था और ये bulk में है मतलब ऐसा नहीं है कि वो retail के लिए है।"
    },
    {
      "ucid": "21112178875792312",
      "idx": 5,
      "speaker": "agent",
      "start_s": 19.3,
      "end_s": 21.9,
      "text_en": "Okay, okay. Who is this for, meaning is it for yourself or for some project?",
      "text_native": "अच्छा, अच्छा। ये किसके लिए मतलब आपके खुद के लिए है या फिर कोई project के लिए है?"
    },
    {
      "ucid": "21112178875792312",
      "idx": 6,
      "speaker": "customer",
      "start_s": 22.0,
      "end_s": 24.1,
      "text_en": "Yes, yes, it's our own project, it's a government project.",
      "text_native": "हां हां, अपना ही एक project है, government project है ये।"
    },
    {
      "ucid": "21112178875792312",
      "idx": 7,
      "speaker": "agent",
      "start_s": 24.4,
      "end_s": 24.8,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178875792312",
      "idx": 8,
      "speaker": "agent",
      "start_s": 25.6,
      "end_s": 29.0,
      "text_en": "Uh, I will need those details a bit. Meaning if you give the details of the government project, only then I can",
      "text_native": "अह मुझे थोड़ा वो details लगेगा। मतलब government project का details अगर आप देंगे तब जाके मैं आपको"
    },
    {
      "ucid": "21112178875792312",
      "idx": 9,
      "speaker": "customer",
      "start_s": 29.0,
      "end_s": 29.8,
      "text_en": "What all details, tell me?",
      "text_native": "क्या क्या details आपको बताइए?"
    },
    {
      "ucid": "21112178875792312",
      "idx": 10,
      "speaker": "agent",
      "start_s": 30.1,
      "end_s": 34.3,
      "text_en": "Yes, if you have a work order, give me that, if you have a BOQ, give me that. Just these two things will be needed.",
      "text_native": "हां, मुझे अगर आपके पास work order है तो वो दे दीजिए, अगर BOQ है तो वो दे दीजिए। बस ये दो चीजें लगेंगी।"
    },
    {
      "ucid": "21112178875792312",
      "idx": 11,
      "speaker": "customer",
      "start_s": 34.6,
      "end_s": 36.8,
      "text_en": "Okay, share your number with me on WhatsApp once, by sending a 'hi' or",
      "text_native": "ठीक है, आपका नंबर मुझे WhatsApp पे share कर दीजिए एक बार, hi करके या फिर"
    },
    {
      "ucid": "21112178875792312",
      "idx": 12,
      "speaker": "agent",
      "start_s": 36.8,
      "end_s": 39.5,
      "text_en": "I have sent it. I have sent my email ID as well and also sent my introduction.",
      "text_native": "भेजा है मैंने। अपना email ID भी भेजा है और एक introduction भी भेजा है अपना।"
    },
    {
      "ucid": "21112178875792312",
      "idx": 13,
      "speaker": "customer",
      "start_s": 39.9,
      "end_s": 42.2,
      "text_en": "Okay, so I'll get the mail sent to you, with the quantity, all the details.",
      "text_native": "ठीक है, तो मैं आपको mail करवा देता हूं quantity के साथ, पूरी detail।"
    },
    {
      "ucid": "21112178875792312",
      "idx": 14,
      "speaker": "agent",
      "start_s": 42.2,
      "end_s": 43.2,
      "text_en": "That will work, that will work.",
      "text_native": "चलेगा ना, चलेगा।"
    },
    {
      "ucid": "21112178875792312",
      "idx": 15,
      "speaker": "agent",
      "start_s": 43.6,
      "end_s": 45.5,
      "text_en": "You sir, your... meaning are you the owner of the company?",
      "text_native": "आप सर आपका, मतलब आप कंपनी के owner हैं?"
    },
    {
      "ucid": "21112178875792312",
      "idx": 16,
      "speaker": "customer",
      "start_s": 45.7,
      "end_s": 48.0,
      "text_en": "No, no, no, I actually look after purchase only. So yes, yes.",
      "text_native": "नहीं नहीं नहीं, मैं actually purchase ही देखता हूं। तो हां हां।"
    },
    {
      "ucid": "21112178875792312",
      "idx": 17,
      "speaker": "agent",
      "start_s": 48.0,
      "end_s": 48.9,
      "text_en": "So you look after purchase. Okay.",
      "text_native": "तो purchase ही देखते हैं। Okay."
    },
    {
      "ucid": "21112178875792312",
      "idx": 18,
      "speaker": "customer",
      "start_s": 49.2,
      "end_s": 51.1,
      "text_en": "So no issue, I'll get the mail sent to you, then you tell me the rate.",
      "text_native": "तो कोई issue नहीं है, मैं आपको mail करवा देता हूं, फिर आप rate बताइए।"
    },
    {
      "ucid": "21112178875792312",
      "idx": 19,
      "speaker": "agent",
      "start_s": 51.5,
      "end_s": 53.5,
      "text_en": "Uh, okay. Now this requirement, by when is it going to be closed?",
      "text_native": "अह okay. अभी ये requirement मतलब कब तक close होने वाला है?"
    },
    {
      "ucid": "21112178875792312",
      "idx": 20,
      "speaker": "customer",
      "start_s": 53.7,
      "end_s": 59.9,
      "text_en": "This is recent, a current requirement. Actually our project is ongoing. In between, what happened is, we had taken another material earlier. So now, actually, we couldn't come to an agreement with them, that's why I have contacted you.",
      "text_native": "ये recently, current में requirement है। actually project चल रहा है हमारा। बीच में क्या है ना, हमने पहले दूसरा material लिया हुआ था। तो अभी हम actually मतलब वो बन नहीं पा रही थी उनसे बात, इसलिए मैंने आपको contact किया है।"
    },
    {
      "ucid": "21112178875792312",
      "idx": 21,
      "speaker": "agent",
      "start_s": 60.2,
      "end_s": 65.5,
      "text_en": "Sharma ji, the problem now is, I mean this is my problem too, that uh, the rates, they have become very dynamic. Now a lot, every day the rate is fluctuating.",
      "text_native": "शर्मा जी अभी दिक्कत ये है ना, मतलब मेरी भी ये problem है कि uh rates जो हैं ना, वो एक बहुत ज्यादा dynamic हो चुका है। अभी बहुत, हर दिन rate fluctuate हो रहा है।"
    },
    {
      "ucid": "21112178875792312",
      "idx": 22,
      "speaker": "customer",
      "start_s": 65.5,
      "end_s": 69.4,
      "text_en": "Meaning very much, I also know the rate is fluctuating. But this is what we have to manage, what best we can do, that's the thing.",
      "text_native": "मतलब बहुत ज्यादा, मुझे भी पता है rate fluctuate हो रहा है। But यही तो हमने manage करना है कि हम क्या कर सकते हैं best ना, वो ही चीज है बस।"
    },
    {
      "ucid": "21112178875792312",
      "idx": 23,
      "speaker": "agent",
      "start_s": 69.4,
      "end_s": 73.0,
      "text_en": "So, so if let's say, if I give you the rate today, it might change tomorrow morning. Okay?",
      "text_native": "तो, तो अगर let's say, अगर मैं आपको आज rate देता हूं, तो हो सकता है वो कल सुबह change हो जाए। ठीक है?"
    },
    {
      "ucid": "21112178875792312",
      "idx": 24,
      "speaker": "customer",
      "start_s": 73.3,
      "end_s": 73.6,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178875792312",
      "idx": 25,
      "speaker": "agent",
      "start_s": 73.8,
      "end_s": 78.4,
      "text_en": "Because fluctuations, yes. So you also take this on priority. If let's say you have to close it tomorrow, then you can take the rate from me tomorrow, no problem.",
      "text_native": "क्योंकि fluctuations, हां। तो एक बार आप भी इसको on priority लेना। अगर let's say आपको कल close करना है, तो आप मेरे से कल rate ले लो, कोई दिक्कत नहीं है।"
    },
    {
      "ucid": "21112178875792312",
      "idx": 26,
      "speaker": "customer",
      "start_s": 78.4,
      "end_s": 81.5,
      "text_en": "What about today, what's the idea now, as a reference, I'm not asking you exactly, what is the rate going on?",
      "text_native": "आज का क्या, एक अभी क्या idea, as a reference के तौर पर, मैं exactly नहीं पूछ रहा आपसे, क्या चल रहा है rate?"
    },
    {
      "ucid": "21112178875792312",
      "idx": 27,
      "speaker": "agent",
      "start_s": 81.7,
      "end_s": 85.6,
      "text_en": "No, in the north, recently I haven't supplied TMT in your area. Here in Mumbai, the uh, rate is currently, how much? 62.",
      "text_native": "नहीं, north में अभी recently मैंने आपके area में TMT दिया नहीं है। इधर Mumbai का uh rate अभी चल रहा है, कितना? 62."
    },
    {
      "ucid": "21112178875792312",
      "idx": 28,
      "speaker": "customer",
      "start_s": 85.9,
      "end_s": 86.3,
      "text_en": "62?",
      "text_native": "62?"
    },
    {
      "ucid": "21112178875792312",
      "idx": 29,
      "speaker": "agent",
      "start_s": 86.5,
      "end_s": 87.5,
      "text_en": "62. It's the Mumbai rate.",
      "text_native": "62. Mumbai का rate है।"
    },
    {
      "ucid": "21112178875792312",
      "idx": 30,
      "speaker": "customer",
      "start_s": 87.7,
      "end_s": 88.5,
      "text_en": "62 plus GST?",
      "text_native": "62 plus GST?"
    },
    {
      "ucid": "21112178875792312",
      "idx": 31,
      "speaker": "agent",
      "start_s": 88.5,
      "end_s": 90.5,
      "text_en": "Yes, plus GST. This is delivered. Do you need CRS?",
      "text_native": "हां, plus GST. ये delivered है। आपको CRS चाहिए क्या?"
    },
    {
      "ucid": "21112178875792312",
      "idx": 32,
      "speaker": "customer",
      "start_s": 90.5,
      "end_s": 91.5,
      "text_en": "Yes, this CRS is needed.",
      "text_native": "हां, ये CRS चाहिए।"
    },
    {
      "ucid": "21112178875792312",
      "idx": 33,
      "speaker": "agent",
      "start_s": 91.7,
      "end_s": 95.8,
      "text_en": "Okay. That has a penalty of two or three rupees. And this is more from the plant. If... what will be the approximate total quantity?",
      "text_native": "अच्छा। उसका थोड़ा दो या तीन रुपए का penalty होता है। और ये plant से ही ज्यादा होता है। अगर quantity कितना होगा लगभग total?"
    },
    {
      "ucid": "21112178875792312",
      "idx": 34,
      "speaker": "customer",
      "start_s": 96.1,
      "end_s": 98.5,
      "text_en": "The total quantity is around 120 tons.",
      "text_native": "Total quantity जो है, अपना लगभग 120 ton के आस पास है।"
    },
    {
      "ucid": "21112178875792312",
      "idx": 35,
      "speaker": "agent",
      "start_s": 98.8,
      "end_s": 104.2,
      "text_en": "120 tons. From the plant, my MOQ for the plant is 300 tons, okay? Still, I will check once. I'll try. You send it to me once, send the requirement and attach the work order",
      "text_native": "120 ton. Plant से, plant का मेरा MOQ है 300 ton, ठीक है? फिर भी, मैं एक बार check कर लूंगा। Try करता हूं। आप मुझे भेजिए ना एक बार, requirement भी भेजिए और work order attach करके"
    },
    {
      "ucid": "21112178875792312",
      "idx": 36,
      "speaker": "customer",
      "start_s": 104.2,
      "end_s": 105.3,
      "text_en": "I'll, I'll send it to you, okay, okay.",
      "text_native": "मैं मैं भेजता हूं आपको, ठीक है, ठीक है।"
    },
    {
      "ucid": "21112178875792312",
      "idx": 37,
      "speaker": "agent",
      "start_s": 105.5,
      "end_s": 106.0,
      "text_en": "Okay? Okay.",
      "text_native": "ठीक है? Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178875792312",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sharma ji, this company of yours, Faggot Tech Private Limited, was registered on my platform. So you had given some requirement for TMT on our application.",
      "comment": "The agent correctly opened the call by referencing the customer's submission on the JSW One platform."
    },
    {
      "ucid": "21112178875792312",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "partial",
      "earned": 1.5,
      "questions_hit": 4,
      "evidence": "TMT की requirement... Faridabad zone... 120 ton... अभी ये requirement मतलब कब तक close होने वाला है?",
      "comment": "Agent confirmed product (TMT), location (Faridabad), quantity (120 MT), and timeline, but missed revalidating the specific thickness/grade details."
    },
    {
      "ucid": "21112178875792312",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "ये किसके लिए मतलब आपके खुद के लिए है या फिर कोई project के लिए है?",
      "comment": "Agent only asked about the end use (project) but failed to ask about monthly tonnage, current brands, or payment terms, missing a key opportunity to understand the customer's business."
    },
    {
      "ucid": "21112178875792312",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a price for the customer's location (Faridabad), instead giving an irrelevant Mumbai price, and did not commit to a specific timeline for providing a quote after receiving documents."
    },
    {
      "ucid": "21112178875792312",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent correctly focused on the customer's stated need for TMT and did not waste time re-pitching other products."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}