{ "ucid": "21112178851717681", "call_date": "2026-09-04", "start_time": "2026-09-04 15:49:36", "end_time": "2026-09-04 15:54:41", "duration_sec": 305, "campaign": "MSME_IS_PANIndia_NewReg_260526", "disposition": "General Enquiry", "agent": "Rohit Mishra", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA0fe024615899676abea34707bdff5585.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 815, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178851717681__DIA0fe024615899676abea34707bdff5585.mp3", "audio_bytes": 838080, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 279.36, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[2s] CUSTOMER: Hello.\n[2s] AGENT: Hello, one minute. Hello. (Hello, ek minute. Hello.)\n[4s] CUSTOMER: Hello.\n[5s] AGENT: Yes Rishabh ji, hello. Rohit speaking from the JSW One platform. (हां ऋषभ जी, नमस्ते। रोहित बात कर रहा हूं from JSW One platform से।)\n[8s] CUSTOMER: Yes yes, speak. (हां हां, बोलिए।)\n[9s] AGENT: Rishabh ji, do you do some trading work? (ऋषभ जी, आपके कुछ ट्रेडिंग का काम है क्या?)\n[12s] CUSTOMER: No no, I was... you are talking about that JSW's B2B app, right? I was just exploring it. (नहीं नहीं, I was आप वो JSW के B2B app की बात कर रहे हो ना? I was just exploring it.)\n[15s] AGENT: Okay, okay, okay.\n[16s] CUSTOMER: I'm a manufacturer only. I'm an end user.\n[18s] AGENT: Okay.\n[19s] CUSTOMER: Yeah, so I just wanted to...\n[20s] AGENT: What are you manufacturing? What are you into?\n[22s] CUSTOMER: We are into the business of manufacturing radiators, transformer radiators.\n[25s] AGENT: Transformer and with which location are you based in?\n[27s] CUSTOMER: We are based out of Sambhajinagar, Maharashtra.\n[30s] AGENT: Okay. Formerly known as Aurangabad.\n[32s] CUSTOMER: Okay, noted.\n[33s] AGENT: VNR Business Services, right?\n[35s] CUSTOMER: Okay.\n[36s] CUSTOMER: Yes, so that's my another proprietorship. The main business goes by the name RVL Engineering.\n[40s] AGENT: RV Engineering?\n[41s] CUSTOMER: RVL Engineering.\n[42s] AGENT: RVL Engineering. Okay. Is it registered on our... no, it's not, right?\n[44s] CUSTOMER: No, it's not registered on your platform.\n[46s] AGENT: Hmm hmm hmm. Yeah.\n[47s] AGENT: Okay. Rishabh, like we are already serving a few transformer manufacturing companies like Electrotherm in Gujarat. Like that is one of the...\n[52s] CUSTOMER: We aren't exactly transformer manufacturers. We supply components for a transformer which is a radiator. It's a cooling component.\n[56s] AGENT: Hmm.\n[57s] CUSTOMER: Yeah, for that we need coils and all as a raw material.\n[60s] AGENT: Hmm.\n[60s] CUSTOMER: Coils and pipes.\n[62s] AGENT: Hmm.\n[62s] CUSTOMER: Yeah. That's why I was checking out the application.\n[64s] AGENT: Hmm hmm hmm.\n[64s] CUSTOMER: How does your app work exactly? So is it the the product that we choose and then you send it to different suppliers for a reverse auction or...\n[69s] AGENT: Not actually. No no, we have our, see, for for some products, the products which are solely belonging to the JSW itself. So the app is solely made and developed by the JSW group itself. So this is just to enhance the sales of the the JSW steel and cement and various other segments. So right now we have onboarded other channels as well, other partners as well, like you can see SAIL, AMNS, POSCO, all other partners as well. We have an MOU signed with them. So let's say if we have a one lakh tons of MOU signed with SAIL. So whatever the MOU benefits which are which we are getting, we keep that, rest we like at a very bare minimum price we sell it to the customers as per their requirement. Because in North India, most of the customers they prefer Tata, not JSW. In South India, their preference is JSW. So JSW is having a monopoly in coated products and in South we are having a good hold.\n[121s] CUSTOMER: Okay.\n[121s] AGENT: So just to cater the MSMEs pan-India, we are we have developed this application, which is indeed helping us with the sales.\n[126s] CUSTOMER: And your raw materials are considerably at a lower cost than Tata, I suppose?\n[129s] AGENT: Uh, yeah, it depends on various other factors as well. If if we are directly in touch with Tata group itself, Tata Steel. And Tata the the distributors of the Tata, they might, it might be that they have stocked. They have in warehouse, they have stocked it and they know at what price we are selling. They tentatively try to sell at a lower price than us. That then in that case it might be that they are getting getting lower prices. There you might get at a lower prices.\n[141s] CUSTOMER: Hmm.\n[142s] AGENT: But in general, the prices are very competitive. And secondly, we are more into services, providing providing best services. Like just end-to-end like service providing. We don't have to get...\n[148s] CUSTOMER: So if I want to, if I want to place an order, like can I pay place it through any of your customer services or is it only through the app itself?\n[153s] AGENT: Uh, see you can reach me out directly. That is one way. Another way is you can make the requirement through the application itself.\n[157s] CUSTOMER: Understood.\n[158s] AGENT: These are the two ways.\n[158s] CUSTOMER: Why don't you do one thing? You, you I guess you have my number. You can WhatsApp me from your personal number so that I can reach out to you in the near future when I have the requirement and then we can sit down and discuss the materials that I want and the pricing.\n[206s] AGENT: Done. Done. I'll share it.\n[208s] CUSTOMER: Yeah.\n[209s] AGENT: I've shared my visiting card on your WhatsApp. If any future inquiries come up, do let me know.\n[212s] CUSTOMER: Great. Okay. Yeah. Thank you so much.\n[215s] AGENT: Alright. Yeah, Rishabh. Thanks.", "language": "Hinglish", "languages": "[\"Hindi\", \"English\"]", "turn_count": 52, "connected": 1, "audio_notes": "clear: Some background noise is present on the agent's side, but it does not significantly impact transcription quality.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "52 turns, clean transcript (0% inaudible)", "band_language": "Hinglish", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:high", "pitch_type_conflict": 0, "pitch_adherence_score": 2.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "You must complete discovery to understand the customer's needs *before* you explain the platform. A long, generic platform explanation without knowing their pain points is ineffective and loses the customer's interest.", "usp_relevance": "mismatched", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a new registrant, a manufacturer of transformer radiators in Sambhajinagar. The agent verified basic details but failed to conduct proper discovery, instead launching into a long, generic explanation of the JSW One business model. The customer drove the conversation, which ended with the agent sending his contact card for a vague future follow-up, with no specific opportunity identified or next step scheduled.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes Rishabh ji, hello. Rohit speaking from the JSW One platform.\", \"comment\": \"The agent provided a warm welcome and introduced himself and the platform professionally.\"}, {\"step_id\": \"NR2\", \"result\": \"full\", \"questions_hit\": 4, \"evidence\": \"with which location are you based in? ... VNR Business Services, right?\", \"comment\": \"Agent confirmed name, company, location, and the customer established their role as end-user and preferred contact method (WhatsApp).\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"What are you manufacturing? What are you into?\", \"comment\": \"Agent only asked about business type/application. Failed to ask about quantity, brands, payment terms, or past JSW experience.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"evidence\": \"So this is just to enhance the sales of the the JSW steel and cement and various other segments... Because in North India, most of the customers they prefer Tata, not JSW.\", \"comment\": \"Agent delivered a long, complex monologue about the business model instead of a simple, tailored explanation of platform benefits like delivered pricing or test certificates.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask about a current requirement or attempt to capture specs. The customer dictated a vague future follow-up.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I've shared my visiting card on your WhatsApp. If any future inquiries come up, do let me know.\", \"comment\": \"The call ended without a quote, a specific callback date, or a scheduled walkthrough, failing to meet any of the required closure outcomes.\"}], \"usp_relevance\": \"mismatched\", \"pitch_coaching_note\": \"You must complete discovery to understand the customer's needs *before* you explain the platform. A long, generic platform explanation without knowing their pain points is ineffective and loses the customer's interest.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"just_registered_to_check\", \"state\": \"handled\", \"evidence\": \"I was just exploring it.\", \"response\": \"Okay. What are you manufacturing? What are you into?\"}, {\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"And your raw materials are considerably at a lower cost than Tata, I suppose?\", \"response\": \"Uh, yeah, it depends on various other factors as well... But in general, the prices are very competitive. And secondly, we are more into services...\"}], \"call_summary\": \"The agent contacted a new registrant, a manufacturer of transformer radiators in Sambhajinagar. The agent verified basic details but failed to conduct proper discovery, instead launching into a long, generic explanation of the JSW One business model. The customer drove the conversation, which ended with the agent sending his contact card for a vague future follow-up, with no specific opportunity identified or next step scheduled.\"}", "error": null, "latency_ms": 40037, "input_tokens": 4113, "output_tokens": 981, "created_at": "2026-09-25 11:29:18", "sentiment": "positive", "sentiment_score": 0.374, "sentiment_confidence": "high", "pos": 27, "neg": 6, "lex_hits": 25, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.537, "agent_talk_sec": 109.3, "customer_talk_sec": 94.4, "dead_air_sec": 101.3, "longest_monologue_sec": 51.5, "agent_wpm": 260.2, "interruptions": 0, "agent_turns": 26, "customer_turns": 26, "discovery_qs": 7, "words_agent": 474, "words_customer": 264, "monologue_heavy": 0, "turns": [ { "ucid": "21112178851717681", "idx": 0, "speaker": "customer", "start_s": 1.5, "end_s": 2.0, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178851717681", "idx": 1, "speaker": "agent", "start_s": 2.3, "end_s": 3.8, "text_en": "Hello, one minute. Hello.", "text_native": "Hello, ek minute. Hello." }, { "ucid": "21112178851717681", "idx": 2, "speaker": "customer", "start_s": 4.0, "end_s": 4.4, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178851717681", "idx": 3, "speaker": "agent", "start_s": 4.6, "end_s": 7.5, "text_en": "Yes Rishabh ji, hello. Rohit speaking from the JSW One platform.", "text_native": "हां ऋषभ जी, नमस्ते। रोहित बात कर रहा हूं from JSW One platform से।" }, { "ucid": "21112178851717681", "idx": 4, "speaker": "customer", "start_s": 8.2, "end_s": 9.0, "text_en": "Yes yes, speak.", "text_native": "हां हां, बोलिए।" }, { "ucid": "21112178851717681", "idx": 5, "speaker": "agent", "start_s": 9.4, "end_s": 11.2, "text_en": "Rishabh ji, do you do some trading work?", "text_native": "ऋषभ जी, आपके कुछ ट्रेडिंग का काम है क्या?" }, { "ucid": "21112178851717681", "idx": 6, "speaker": "customer", "start_s": 11.6, "end_s": 15.2, "text_en": "No no, I was... you are talking about that JSW's B2B app, right? I was just exploring it.", "text_native": "नहीं नहीं, I was आप वो JSW के B2B app की बात कर रहे हो ना? I was just exploring it." }, { "ucid": "21112178851717681", "idx": 7, "speaker": "agent", "start_s": 15.3, "end_s": 16.2, "text_en": "Okay, okay, okay.", "text_native": "Okay, okay, okay." }, { "ucid": "21112178851717681", "idx": 8, "speaker": "customer", "start_s": 16.2, "end_s": 18.2, "text_en": "I'm a manufacturer only. I'm an end user.", "text_native": "I'm a manufacturer only. I'm an end user." }, { "ucid": "21112178851717681", "idx": 9, "speaker": "agent", "start_s": 18.3, "end_s": 18.7, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178851717681", "idx": 10, "speaker": "customer", "start_s": 19.0, "end_s": 19.9, "text_en": "Yeah, so I just wanted to...", "text_native": "Yeah, so I just wanted to..." }, { "ucid": "21112178851717681", "idx": 11, "speaker": "agent", "start_s": 19.9, "end_s": 21.6, "text_en": "What are you manufacturing? What are you into?", "text_native": "What are you manufacturing? What are you into?" }, { "ucid": "21112178851717681", "idx": 12, "speaker": "customer", "start_s": 21.9, "end_s": 24.5, "text_en": "We are into the business of manufacturing radiators, transformer radiators.", "text_native": "We are into the business of manufacturing radiators, transformer radiators." }, { "ucid": "21112178851717681", "idx": 13, "speaker": "agent", "start_s": 24.7, "end_s": 26.7, "text_en": "Transformer and with which location are you based in?", "text_native": "Transformer and with which location are you based in?" }, { "ucid": "21112178851717681", "idx": 14, "speaker": "customer", "start_s": 27.0, "end_s": 29.2, "text_en": "We are based out of Sambhajinagar, Maharashtra.", "text_native": "We are based out of Sambhajinagar, Maharashtra." }, { "ucid": "21112178851717681", "idx": 15, "speaker": "agent", "start_s": 29.5, "end_s": 31.2, "text_en": "Okay. Formerly known as Aurangabad.", "text_native": "Okay. Formerly known as Aurangabad." }, { "ucid": "21112178851717681", "idx": 16, "speaker": "customer", "start_s": 31.6, "end_s": 32.3, "text_en": "Okay, noted.", "text_native": "Okay, noted." }, { "ucid": "21112178851717681", "idx": 17, "speaker": "agent", "start_s": 32.9, "end_s": 34.2, "text_en": "VNR Business Services, right?", "text_native": "VNR Business Services, right?" }, { "ucid": "21112178851717681", "idx": 18, "speaker": "customer", "start_s": 34.9, "end_s": 35.3, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178851717681", "idx": 19, "speaker": "customer", "start_s": 35.5, "end_s": 39.5, "text_en": "Yes, so that's my another proprietorship. The main business goes by the name RVL Engineering.", "text_native": "Yes, so that's my another proprietorship. The main business goes by the name RVL Engineering." }, { "ucid": "21112178851717681", "idx": 20, "speaker": "agent", "start_s": 39.8, "end_s": 40.5, "text_en": "RV Engineering?", "text_native": "RV Engineering?" }, { "ucid": "21112178851717681", "idx": 21, "speaker": "customer", "start_s": 40.7, "end_s": 41.5, "text_en": "RVL Engineering.", "text_native": "RVL Engineering." }, { "ucid": "21112178851717681", "idx": 22, "speaker": "agent", "start_s": 41.7, "end_s": 44.2, "text_en": "RVL Engineering. Okay. Is it registered on our... no, it's not, right?", "text_native": "RVL Engineering. Okay. Is it registered on our... no, it's not, right?" }, { "ucid": "21112178851717681", "idx": 23, "speaker": "customer", "start_s": 44.2, "end_s": 45.7, "text_en": "No, it's not registered on your platform.", "text_native": "No, it's not registered on your platform." }, { "ucid": "21112178851717681", "idx": 24, "speaker": "agent", "start_s": 45.7, "end_s": 46.5, "text_en": "Hmm hmm hmm. Yeah.", "text_native": "Hmm hmm hmm. Yeah." }, { "ucid": "21112178851717681", "idx": 25, "speaker": "agent", "start_s": 46.9, "end_s": 51.7, "text_en": "Okay. Rishabh, like we are already serving a few transformer manufacturing companies like Electrotherm in Gujarat. Like that is one of the...", "text_native": "Okay. Rishabh, like we are already serving a few transformer manufacturing companies like Electrotherm in Gujarat. Like that is one of the..." }, { "ucid": "21112178851717681", "idx": 26, "speaker": "customer", "start_s": 51.7, "end_s": 56.2, "text_en": "We aren't exactly transformer manufacturers. We supply components for a transformer which is a radiator. It's a cooling component.", "text_native": "We aren't exactly transformer manufacturers. We supply components for a transformer which is a radiator. It's a cooling component." }, { "ucid": "21112178851717681", "idx": 27, "speaker": "agent", "start_s": 56.5, "end_s": 56.9, "text_en": "Hmm.", "text_native": "Hmm." }, { "ucid": "21112178851717681", "idx": 28, "speaker": "customer", "start_s": 57.2, "end_s": 59.7, "text_en": "Yeah, for that we need coils and all as a raw material.", "text_native": "Yeah, for that we need coils and all as a raw material." }, { "ucid": "21112178851717681", "idx": 29, "speaker": "agent", "start_s": 59.9, "end_s": 60.3, "text_en": "Hmm.", "text_native": "Hmm." }, { "ucid": "21112178851717681", "idx": 30, "speaker": "customer", "start_s": 60.5, "end_s": 61.2, "text_en": "Coils and pipes.", "text_native": "Coils and pipes." }, { "ucid": "21112178851717681", "idx": 31, "speaker": "agent", "start_s": 61.5, "end_s": 61.9, "text_en": "Hmm.", "text_native": "Hmm." }, { "ucid": "21112178851717681", "idx": 32, "speaker": "customer", "start_s": 62.0, "end_s": 63.5, "text_en": "Yeah. That's why I was checking out the application.", "text_native": "Yeah. That's why I was checking out the application." }, { "ucid": "21112178851717681", "idx": 33, "speaker": "agent", "start_s": 63.7, "end_s": 64.2, "text_en": "Hmm hmm hmm.", "text_native": "Hmm hmm hmm." }, { "ucid": "21112178851717681", "idx": 34, "speaker": "customer", "start_s": 64.3, "end_s": 69.2, "text_en": "How does your app work exactly? So is it the the product that we choose and then you send it to different suppliers for a reverse auction or...", "text_native": "How does your app work exactly? So is it the the product that we choose and then you send it to different suppliers for a reverse auction or..." }, { "ucid": "21112178851717681", "idx": 35, "speaker": "agent", "start_s": 69.2, "end_s": 120.7, "text_en": "Not actually. No no, we have our, see, for for some products, the products which are solely belonging to the JSW itself. So the app is solely made and developed by the JSW group itself. So this is just to enhance the sales of the the JSW steel and cement and various other segments. So right now we have onboarded other channels as well, other partners as well, like you can see SAIL, AMNS, POSCO, all other partners as well. We have an MOU signed with them. So let's say if we have a one lakh tons of MOU signed with SAIL. So whatever the MOU benefits which are which we are getting, we keep that, rest we like at a very bare minimum price we sell it to the customers as per their requirement. Because in North India, most of the customers they prefer Tata, not JSW. In South India, their preference is JSW. So JSW is having a monopoly in coated products and in South we are having a good hold.", "text_native": "Not actually. No no, we have our, see, for for some products, the products which are solely belonging to the JSW itself. So the app is solely made and developed by the JSW group itself. So this is just to enhance the sales of the the JSW steel and cement and various other segments. So right now we have onboarded other channels as well, other partners as well, like you can see SAIL, AMNS, POSCO, all other partners as well. We have an MOU signed with them. So let's say if we have a one lakh tons of MOU signed with SAIL. So whatever the MOU benefits which are which we are getting, we keep that, rest we like at a very bare minimum price we sell it to the customers as per their requirement. Because in North India, most of the customers they prefer Tata, not JSW. In South India, their preference is JSW. So JSW is having a monopoly in coated products and in South we are having a good hold." }, { "ucid": "21112178851717681", "idx": 36, "speaker": "customer", "start_s": 120.8, "end_s": 121.2, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178851717681", "idx": 37, "speaker": "agent", "start_s": 121.4, "end_s": 125.5, "text_en": "So just to cater the MSMEs pan-India, we are we have developed this application, which is indeed helping us with the sales.", "text_native": "So just to cater the MSMEs pan-India, we are we have developed this application, which is indeed helping us with the sales." }, { "ucid": "21112178851717681", "idx": 38, "speaker": "customer", "start_s": 125.8, "end_s": 128.7, "text_en": "And your raw materials are considerably at a lower cost than Tata, I suppose?", "text_native": "And your raw materials are considerably at a lower cost than Tata, I suppose?" }, { "ucid": "21112178851717681", "idx": 39, "speaker": "agent", "start_s": 129.1, "end_s": 140.7, "text_en": "Uh, yeah, it depends on various other factors as well. If if we are directly in touch with Tata group itself, Tata Steel. And Tata the the distributors of the Tata, they might, it might be that they have stocked. They have in warehouse, they have stocked it and they know at what price we are selling. They tentatively try to sell at a lower price than us. That then in that case it might be that they are getting getting lower prices. There you might get at a lower prices.", "text_native": "Uh, yeah, it depends on various other factors as well. If if we are directly in touch with Tata group itself, Tata Steel. And Tata the the distributors of the Tata, they might, it might be that they have stocked. They have in warehouse, they have stocked it and they know at what price we are selling. They tentatively try to sell at a lower price than us. That then in that case it might be that they are getting getting lower prices. There you might get at a lower prices." }, { "ucid": "21112178851717681", "idx": 40, "speaker": "customer", "start_s": 140.9, "end_s": 141.3, "text_en": "Hmm.", "text_native": "Hmm." }, { "ucid": "21112178851717681", "idx": 41, "speaker": "agent", "start_s": 141.5, "end_s": 147.7, "text_en": "But in general, the prices are very competitive. And secondly, we are more into services, providing providing best services. Like just end-to-end like service providing. We don't have to get...", "text_native": "But in general, the prices are very competitive. And secondly, we are more into services, providing providing best services. Like just end-to-end like service providing. We don't have to get..." }, { "ucid": "21112178851717681", "idx": 42, "speaker": "customer", "start_s": 147.7, "end_s": 152.5, "text_en": "So if I want to, if I want to place an order, like can I pay place it through any of your customer services or is it only through the app itself?", "text_native": "So if I want to, if I want to place an order, like can I pay place it through any of your customer services or is it only through the app itself?" }, { "ucid": "21112178851717681", "idx": 43, "speaker": "agent", "start_s": 152.7, "end_s": 156.7, "text_en": "Uh, see you can reach me out directly. That is one way. Another way is you can make the requirement through the application itself.", "text_native": "Uh, see you can reach me out directly. That is one way. Another way is you can make the requirement through the application itself." }, { "ucid": "21112178851717681", "idx": 44, "speaker": "customer", "start_s": 156.8, "end_s": 157.5, "text_en": "Understood.", "text_native": "Understood." }, { "ucid": "21112178851717681", "idx": 45, "speaker": "agent", "start_s": 157.5, "end_s": 158.2, "text_en": "These are the two ways.", "text_native": "These are the two ways." }, { "ucid": "21112178851717681", "idx": 46, "speaker": "customer", "start_s": 158.2, "end_s": 206.2, "text_en": "Why don't you do one thing? You, you I guess you have my number. You can WhatsApp me from your personal number so that I can reach out to you in the near future when I have the requirement and then we can sit down and discuss the materials that I want and the pricing.", "text_native": "Why don't you do one thing? You, you I guess you have my number. You can WhatsApp me from your personal number so that I can reach out to you in the near future when I have the requirement and then we can sit down and discuss the materials that I want and the pricing." }, { "ucid": "21112178851717681", "idx": 47, "speaker": "agent", "start_s": 206.5, "end_s": 207.9, "text_en": "Done. Done. I'll share it.", "text_native": "Done. Done. I'll share it." }, { "ucid": "21112178851717681", "idx": 48, "speaker": "customer", "start_s": 208.2, "end_s": 208.7, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178851717681", "idx": 49, "speaker": "agent", "start_s": 208.9, "end_s": 212.2, "text_en": "I've shared my visiting card on your WhatsApp. If any future inquiries come up, do let me know.", "text_native": "I've shared my visiting card on your WhatsApp. If any future inquiries come up, do let me know." }, { "ucid": "21112178851717681", "idx": 50, "speaker": "customer", "start_s": 212.5, "end_s": 214.7, "text_en": "Great. Okay. Yeah. Thank you so much.", "text_native": "Great. Okay. Yeah. Thank you so much." }, { "ucid": "21112178851717681", "idx": 51, "speaker": "agent", "start_s": 214.9, "end_s": 216.7, "text_en": "Alright. Yeah, Rishabh. Thanks.", "text_native": "Alright. Yeah, Rishabh. Thanks." } ], "steps": [ { "ucid": "21112178851717681", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Yes Rishabh ji, hello. Rohit speaking from the JSW One platform.", "comment": "The agent provided a warm welcome and introduced himself and the platform professionally." }, { "ucid": "21112178851717681", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "full", "earned": 1.0, "questions_hit": 4, "evidence": "with which location are you based in? ... VNR Business Services, right?", "comment": "Agent confirmed name, company, location, and the customer established their role as end-user and preferred contact method (WhatsApp)." }, { "ucid": "21112178851717681", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 2, "evidence": "What are you manufacturing? What are you into?", "comment": "Agent only asked about business type/application. Failed to ask about quantity, brands, payment terms, or past JSW experience." }, { "ucid": "21112178851717681", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "So this is just to enhance the sales of the the JSW steel and cement and various other segments... Because in North India, most of the customers they prefer Tata, not JSW.", "comment": "Agent delivered a long, complex monologue about the business model instead of a simple, tailored explanation of platform benefits like delivered pricing or test certificates." }, { "ucid": "21112178851717681", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not ask about a current requirement or attempt to capture specs. The customer dictated a vague future follow-up." }, { "ucid": "21112178851717681", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "I've shared my visiting card on your WhatsApp. If any future inquiries come up, do let me know.", "comment": "The call ended without a quote, a specific callback date, or a scheduled walkthrough, failing to meet any of the required closure outcomes." } ], "objections": [ { "ucid": "21112178851717681", "obj_type": "just_registered_to_check", "state": "handled", "evidence": "I was just exploring it.", "response": "Okay. What are you manufacturing? What are you into?" }, { "ucid": "21112178851717681", "obj_type": "price", "state": "mishandled", "evidence": "And your raw materials are considerably at a lower cost than Tata, I suppose?", "response": "Uh, yeah, it depends on various other factors as well... But in general, the prices are very competitive. And secondly, we are more into services..." } ], "missed_steps": [ "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }