{
  "ucid": "21112178851291071",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 14:38:30",
  "end_time": "2026-09-04 14:41:41",
  "duration_sec": 191,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "General Enquiry",
  "agent": "abhinav gautam",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAbb907ef9b1007169daab5fbfd150b6b7.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 861,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178851291071__DIAbb907ef9b1007169daab5fbfd150b6b7.mp3",
  "audio_bytes": 535680,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 178.56,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] AGENT: Hello   (हॅलो)\n[3s] CUSTOMER: Hello   (हॅलो)\n[4s] AGENT: Hello sir, this is Abhinav Gautam speaking from JSW One.   (नमस्कार सर, ये अभिनव गौतम बात कर रहा हूं मैं JSW One से।)\n[8s] CUSTOMER: Yes, yes, tell me.   (हां जी जी, बोलिए।)\n[9s] AGENT: Yes sir, we received two requirements from you yesterday. So I tried to reach out yesterday but your number was busy.   (जी सर, आपकी दो requirement हमारे पास आई थी कल। तो कल reach out करने का try किया था पर आपका नंबर busy था।)\n[13s] CUSTOMER: Yes sir, yes sir.   (जी सर, जी सर।)\n[14s] AGENT: So sir, I wanted to know about your requirement and what is the end application in this for you?   (तो सर, जानना था आपकी requirement के बारे में और क्या end application है इसमें आपका?)\n[18s] CUSTOMER: Our requirement will be here, Gujarat-based only, in Ahmedabad itself. I am speaking from ABC Buildcon Private Limited company. Yes. We do construction, civil, fabrication work. We are doing turnkey projects in the market. And right now we have a material requirement of 400 to 500 tons, of plate. Yes. It will be in 20 mm size.   (अपना requirement रहेगा सर यहां Gujarat based ही अपना Ahmedabad में ही है। हम लोग ABC Buildcon Private Limited company से बात कर रहा हूं मैं। जी। हमारा construction, civil, fabrication work का कामकाज है। हम लोग market में turnkey project कर रहे हैं। और अभी हमको material का requirement है चार सौ से पांच सौ ton का, plate का। जी। बीस mm की size में रहेगा वो।)\n[30s] AGENT: So are you the purchase manager here or are you the owner?   (तो आप यहां पर purchase manager हो या फिर आप owner हो?)\n[33s] CUSTOMER: I am the owner myself.   (मैं खुद owner हूं।)\n[34s] AGENT: Okay. So sir, like our company's rates will be good but our payment term is advance for the first two-three transactions.   (अच्छा। तो सर, जैसे हमारा company का rate तो अच्छे रहेंगे पर payment term रहता है हमारा advance पहले दो-तीन transaction के लिए।)\n[38s] CUSTOMER: Yes sir, yes sir, yes sir. That will be available, we will do it by giving advance only. We have to work by giving advance only.   (जी सर, जी सर, जी सर। वो मिल जाएगा advance ही देके करेंगे हम लोग। Advance देके ही काम करना है हमें।)\n[41s] AGENT: So you gave me two requirements. I made one for Tata, are you specific to Tata or is JSW's pricing, whichever is lower, better?   (तो फिर आपने मुझे दो requirement बनाई। मैं Tata का बनाया, आपको Tata specific है या JSW का pricing जिसका कम है वो better है?)\n[45s] CUSTOMER: Uh, which one, whose rate price is lower right now?   (अह कौन सा, rate price किसका कम है अभी?)\n[47s] AGENT: Price sir, everyone's, I mean, runs on a 250-500 gap, there isn't much difference. But the thing is, people there give priority to JSW, they keep Tata below.   (Price सर सबका मतलब ढाई सौ पांच सौ के gap पे चलता है, ज्यादा अंतर होता नहीं है। पर यह है कि JSW को priority देते हैं लोग वहां पे, Tata को नीचे रखते हैं।)\n[51s] CUSTOMER: Yes, so do it for both JSW and Tata.   (हां तो JSW का और Tata का दोनों का करिए ना।)\n[52s] AGENT: Yes.   (जी।)\n[53s] CUSTOMER: Give first priority to JSW, Tata in second priority.   (First priority JSW को दीजिए, second priority में Tata।)\n[55s] AGENT: This, you once, you have two requirements, I won't understand it like this because it gets mixed up. So if you can mail it or message me with the delivery address, it will be easy.   (ये आप मुझे एक बार, आपकी दो requirement है, ऐसे समझ नहीं आएगा इसमें तो क्योंकि mix-up आती है इसमें। तो आप अगर आप mail कर दो या मुझे message कर दो delivery address के साथ तो easy हो जाएगा।)\n[60s] CUSTOMER: I will do that, I will do that. Your mail ID, will I get my mail?   (वो कर दूंगा, कर दूंगा। Mail ID आपका मुझे, मेरा mail मिल जाएगा?)\n[62s] AGENT: Yes, I am messaging you the mail ID right now. Yes. So you send it to me because by when do you have to procure the material for this work?   (हां mail ID मैं आपको message कर रहा हूं अभी। जी। तो आप मुझे डाल दो क्योंकि कब तक आपको material procure करना है इस काम के लिए?)\n[67s] CUSTOMER: Yes?   (जी?)\n[67s] AGENT: By when do you have to take the material?   (Material कब तक लेना है आपको?)\n[68s] CUSTOMER: I just have to take the material within 10-15 days, within 10 days.   (बस मुझे material दस-पंद्रह दिन के अंदर-अंदर लेना है, दस दिन के अंदर-अंदर।)\n[71s] AGENT: Hmm. Delivery, after the payment is done, what is your delivery period?   (हम्म। Delivery, payment होने के बाद कितने दिन का delivery period रहता है आपका?)\n[73s] AGENT: Our three days, it has to go to Ahmedabad only, right?   (हमारा तीन दिन, Ahmedabad ही जाना है ना आपका तो?)\n[75s] CUSTOMER: Yes, yes, yes.   (जी, जी, जी।)\n[76s] AGENT: Yes, so two days. Meaning, consider one day for cutting, one day for dispatching from there.   (हां तो दो दिन। मतलब एक दिन cutting का समझ लो, एक दिन वहां से dispatch करने का समझ लो।)\n[78s] CUSTOMER: Okay. It's done sir, it's done, it will work, okay, it will work.   (Okay. Done है सर, done है, चलेगा, ठीक है, चलेगा।)\n[80s] AGENT: But this is it, keep one thing in mind sir. Like you are saying in 10 days now, right?   (पर यह है, एक चीज का ध्यान रखना सर। जैसे अभी दस दिन में कह रहे हो ना आप?)\n[82s] CUSTOMER: Yes.   (हां।)\n[83s] CUSTOMER: But I will confirm the order to you in one or two days only, in two-three days.   (But मैं तो order एक-दो दिन में ही आपको confirm कर दूंगा, दो-तीन दिन में।)\n[86s] AGENT: Okay. Before this, where were you taking it from, from a distributor or how were you taking it locally?   (चलो। इससे पहले आप कहां से, distributor से ले रहे थे या कैसे locally ले रहे थे?)\n[88s] CUSTOMER: Yes, from there we, from the distributor, from local, as and when we got it from wherever, where we needed it, that's how we have taken it, sir.   (हां मैं वहां से हम लोग distributor से, local से, जैसे-जैसे हमें जहां से जैसे मिला, जहां हमें जरूरत थी, जैसे हमने लिया है सर।)\n[94s] AGENT: Okay.   (अच्छा।)\n[95s] AGENT: Okay, fine. You send it to me. By the way, I had sent you a message yesterday as well.   (चलो ठीक है। आप मुझे डाल दो। वैसे मैंने message डाला था कल भी आपको।)\n[97s] CUSTOMER: Yes sir, please send it once again, your mail ID sir. I will mail you right now.   (जी सर, एक बार फिर से एक बार डाल दीजिए, मुझे mail ID आपका सर। मैं अभी आपको mail करता हूं।)\n[100s] AGENT: Yes, I have sent the mail ID. You either mail it or send it to me on WhatsApp, okay?   (हां मैंने डाल दी mail ID। आप एक बार mail कर दो या मुझे WhatsApp पे डाल दो, ठीक है?)\n[103s] CUSTOMER: Okay sir, I will WhatsApp or mail it to you, sir.   (Okay सर, मैं WhatsApp या mail कर देता हूं आपको सर।)\n[105s] AGENT: Okay.\n[107s] CUSTOMER: Okay sir. Thank you sir.   (Okay सर। Thank you सर।)\n[108s] AGENT: Okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 42,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "42 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 7.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "For a high-value, ready-to-buy lead like this, take control by confirming all specs on the call and committing to a price timeline, instead of asking the customer to email details they already submitted.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": "10-15 days",
  "agent_committed_date": "2 days post-payment",
  "call_summary": "The customer, the owner of a construction/fabrication company, confirmed a large requirement for 400-500 MT of 20mm plate for delivery in Ahmedabad within 10-15 days. The agent confirmed the end-use and proactively clarified payment terms are advance. Instead of providing a price, the agent asked the customer to re-send the requirement via email due to confusion with the platform submission. The call ended with the customer agreeing to email the specs.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"जी सर, आपकी दो requirement हमारे पास आई थी कल।\", \"comment\": \"The agent correctly started the call by referencing the customer's prior submission on the platform.\"}, {\"step_id\": \"CL2\", \"result\": \"full\", \"questions_hit\": 5, \"evidence\": \"requirement है चार सौ से पांच सौ ton का, plate का...बीस mm की size में रहेगा...Ahmedabad में ही है...Material कब तक लेना है आपको?...दस दिन के अंदर-अंदर।\", \"comment\": \"All 5 key fields (product, thickness, quantity, location, timeline) were covered during the conversation, even though the customer volunteered most of them.\"}, {\"step_id\": \"CL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"क्या end application है इसमें आपका?...payment term रहता है हमारा advance...इससे पहले आप कहां से, distributor से ले रहे थे या कैसे locally ले रहे थे?\", \"comment\": \"The agent successfully discovered the end application, payment terms, and current sourcing method, but missed asking about monthly tonnage and share of wallet.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a price or commit to a timeline for a quote, instead asking the customer to email the requirements again.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"JSW को priority देते हैं लोग वहां पे, Tata को नीचे रखते हैं।\", \"comment\": \"The agent did not re-pitch the entire portfolio and only made a brief, relevant reinforcement about brand preference in the customer's market.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"For a high-value, ready-to-buy lead like this, take control by confirming all specs on the call and committing to a price timeline, instead of asking the customer to email details they already submitted.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": \"10-15 days\", \"agent_committed_date\": \"2 days post-payment\", \"objections\": [], \"call_summary\": \"The customer, the owner of a construction/fabrication company, confirmed a large requirement for 400-500 MT of 20mm plate for delivery in Ahmedabad within 10-15 days. The agent confirmed the end-use and proactively clarified payment terms are advance. Instead of providing a price, the agent asked the customer to re-send the requirement via email due to confusion with the platform submission. The call ended with the customer agreeing to email the specs.\"}",
  "error": null,
  "latency_ms": 41258,
  "input_tokens": 4577,
  "output_tokens": 816,
  "created_at": "2026-09-25 11:31:35",
  "sentiment": "positive",
  "sentiment_score": 0.549,
  "sentiment_confidence": "high",
  "pos": 22,
  "neg": 0,
  "lex_hits": 15,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.538,
  "agent_talk_sec": 53.6,
  "customer_talk_sec": 46.1,
  "dead_air_sec": 91.3,
  "longest_monologue_sec": 4.8,
  "agent_wpm": 370.5,
  "interruptions": 0,
  "agent_turns": 22,
  "customer_turns": 20,
  "discovery_qs": 10,
  "words_agent": 331,
  "words_customer": 253,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178851291071",
      "idx": 0,
      "speaker": "agent",
      "start_s": 1.9,
      "end_s": 2.4,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178851291071",
      "idx": 1,
      "speaker": "customer",
      "start_s": 2.8,
      "end_s": 3.3,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178851291071",
      "idx": 2,
      "speaker": "agent",
      "start_s": 4.0,
      "end_s": 7.2,
      "text_en": "Hello sir, this is Abhinav Gautam speaking from JSW One.",
      "text_native": "नमस्कार सर, ये अभिनव गौतम बात कर रहा हूं मैं JSW One से।"
    },
    {
      "ucid": "21112178851291071",
      "idx": 3,
      "speaker": "customer",
      "start_s": 7.8,
      "end_s": 8.6,
      "text_en": "Yes, yes, tell me.",
      "text_native": "हां जी जी, बोलिए।"
    },
    {
      "ucid": "21112178851291071",
      "idx": 4,
      "speaker": "agent",
      "start_s": 9.0,
      "end_s": 12.8,
      "text_en": "Yes sir, we received two requirements from you yesterday. So I tried to reach out yesterday but your number was busy.",
      "text_native": "जी सर, आपकी दो requirement हमारे पास आई थी कल। तो कल reach out करने का try किया था पर आपका नंबर busy था।"
    },
    {
      "ucid": "21112178851291071",
      "idx": 5,
      "speaker": "customer",
      "start_s": 13.0,
      "end_s": 13.8,
      "text_en": "Yes sir, yes sir.",
      "text_native": "जी सर, जी सर।"
    },
    {
      "ucid": "21112178851291071",
      "idx": 6,
      "speaker": "agent",
      "start_s": 14.2,
      "end_s": 17.8,
      "text_en": "So sir, I wanted to know about your requirement and what is the end application in this for you?",
      "text_native": "तो सर, जानना था आपकी requirement के बारे में और क्या end application है इसमें आपका?"
    },
    {
      "ucid": "21112178851291071",
      "idx": 7,
      "speaker": "customer",
      "start_s": 18.0,
      "end_s": 29.8,
      "text_en": "Our requirement will be here, Gujarat-based only, in Ahmedabad itself. I am speaking from ABC Buildcon Private Limited company. Yes. We do construction, civil, fabrication work. We are doing turnkey projects in the market. And right now we have a material requirement of 400 to 500 tons, of plate. Yes. It will be in 20 mm size.",
      "text_native": "अपना requirement रहेगा सर यहां Gujarat based ही अपना Ahmedabad में ही है। हम लोग ABC Buildcon Private Limited company से बात कर रहा हूं मैं। जी। हमारा construction, civil, fabrication work का कामकाज है। हम लोग market में turnkey project कर रहे हैं। और अभी हमको material का requirement है चार सौ से पांच सौ ton का, plate का। जी। बीस mm की size में रहेगा वो।"
    },
    {
      "ucid": "21112178851291071",
      "idx": 8,
      "speaker": "agent",
      "start_s": 30.2,
      "end_s": 32.4,
      "text_en": "So are you the purchase manager here or are you the owner?",
      "text_native": "तो आप यहां पर purchase manager हो या फिर आप owner हो?"
    },
    {
      "ucid": "21112178851291071",
      "idx": 9,
      "speaker": "customer",
      "start_s": 32.6,
      "end_s": 33.6,
      "text_en": "I am the owner myself.",
      "text_native": "मैं खुद owner हूं।"
    },
    {
      "ucid": "21112178851291071",
      "idx": 10,
      "speaker": "agent",
      "start_s": 33.9,
      "end_s": 37.6,
      "text_en": "Okay. So sir, like our company's rates will be good but our payment term is advance for the first two-three transactions.",
      "text_native": "अच्छा। तो सर, जैसे हमारा company का rate तो अच्छे रहेंगे पर payment term रहता है हमारा advance पहले दो-तीन transaction के लिए।"
    },
    {
      "ucid": "21112178851291071",
      "idx": 11,
      "speaker": "customer",
      "start_s": 37.6,
      "end_s": 40.8,
      "text_en": "Yes sir, yes sir, yes sir. That will be available, we will do it by giving advance only. We have to work by giving advance only.",
      "text_native": "जी सर, जी सर, जी सर। वो मिल जाएगा advance ही देके करेंगे हम लोग। Advance देके ही काम करना है हमें।"
    },
    {
      "ucid": "21112178851291071",
      "idx": 12,
      "speaker": "agent",
      "start_s": 41.2,
      "end_s": 44.8,
      "text_en": "So you gave me two requirements. I made one for Tata, are you specific to Tata or is JSW's pricing, whichever is lower, better?",
      "text_native": "तो फिर आपने मुझे दो requirement बनाई। मैं Tata का बनाया, आपको Tata specific है या JSW का pricing जिसका कम है वो better है?"
    },
    {
      "ucid": "21112178851291071",
      "idx": 13,
      "speaker": "customer",
      "start_s": 44.8,
      "end_s": 46.4,
      "text_en": "Uh, which one, whose rate price is lower right now?",
      "text_native": "अह कौन सा, rate price किसका कम है अभी?"
    },
    {
      "ucid": "21112178851291071",
      "idx": 14,
      "speaker": "agent",
      "start_s": 46.6,
      "end_s": 50.8,
      "text_en": "Price sir, everyone's, I mean, runs on a 250-500 gap, there isn't much difference. But the thing is, people there give priority to JSW, they keep Tata below.",
      "text_native": "Price सर सबका मतलब ढाई सौ पांच सौ के gap पे चलता है, ज्यादा अंतर होता नहीं है। पर यह है कि JSW को priority देते हैं लोग वहां पे, Tata को नीचे रखते हैं।"
    },
    {
      "ucid": "21112178851291071",
      "idx": 15,
      "speaker": "customer",
      "start_s": 50.8,
      "end_s": 52.4,
      "text_en": "Yes, so do it for both JSW and Tata.",
      "text_native": "हां तो JSW का और Tata का दोनों का करिए ना।"
    },
    {
      "ucid": "21112178851291071",
      "idx": 16,
      "speaker": "agent",
      "start_s": 52.4,
      "end_s": 52.6,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178851291071",
      "idx": 17,
      "speaker": "customer",
      "start_s": 52.8,
      "end_s": 54.6,
      "text_en": "Give first priority to JSW, Tata in second priority.",
      "text_native": "First priority JSW को दीजिए, second priority में Tata।"
    },
    {
      "ucid": "21112178851291071",
      "idx": 18,
      "speaker": "agent",
      "start_s": 55.0,
      "end_s": 59.8,
      "text_en": "This, you once, you have two requirements, I won't understand it like this because it gets mixed up. So if you can mail it or message me with the delivery address, it will be easy.",
      "text_native": "ये आप मुझे एक बार, आपकी दो requirement है, ऐसे समझ नहीं आएगा इसमें तो क्योंकि mix-up आती है इसमें। तो आप अगर आप mail कर दो या मुझे message कर दो delivery address के साथ तो easy हो जाएगा।"
    },
    {
      "ucid": "21112178851291071",
      "idx": 19,
      "speaker": "customer",
      "start_s": 59.8,
      "end_s": 62.4,
      "text_en": "I will do that, I will do that. Your mail ID, will I get my mail?",
      "text_native": "वो कर दूंगा, कर दूंगा। Mail ID आपका मुझे, मेरा mail मिल जाएगा?"
    },
    {
      "ucid": "21112178851291071",
      "idx": 20,
      "speaker": "agent",
      "start_s": 62.4,
      "end_s": 66.6,
      "text_en": "Yes, I am messaging you the mail ID right now. Yes. So you send it to me because by when do you have to procure the material for this work?",
      "text_native": "हां mail ID मैं आपको message कर रहा हूं अभी। जी। तो आप मुझे डाल दो क्योंकि कब तक आपको material procure करना है इस काम के लिए?"
    },
    {
      "ucid": "21112178851291071",
      "idx": 21,
      "speaker": "customer",
      "start_s": 66.6,
      "end_s": 67.0,
      "text_en": "Yes?",
      "text_native": "जी?"
    },
    {
      "ucid": "21112178851291071",
      "idx": 22,
      "speaker": "agent",
      "start_s": 67.2,
      "end_s": 68.2,
      "text_en": "By when do you have to take the material?",
      "text_native": "Material कब तक लेना है आपको?"
    },
    {
      "ucid": "21112178851291071",
      "idx": 23,
      "speaker": "customer",
      "start_s": 68.2,
      "end_s": 70.8,
      "text_en": "I just have to take the material within 10-15 days, within 10 days.",
      "text_native": "बस मुझे material दस-पंद्रह दिन के अंदर-अंदर लेना है, दस दिन के अंदर-अंदर।"
    },
    {
      "ucid": "21112178851291071",
      "idx": 24,
      "speaker": "agent",
      "start_s": 71.0,
      "end_s": 73.4,
      "text_en": "Hmm. Delivery, after the payment is done, what is your delivery period?",
      "text_native": "हम्म। Delivery, payment होने के बाद कितने दिन का delivery period रहता है आपका?"
    },
    {
      "ucid": "21112178851291071",
      "idx": 25,
      "speaker": "agent",
      "start_s": 73.4,
      "end_s": 75.0,
      "text_en": "Our three days, it has to go to Ahmedabad only, right?",
      "text_native": "हमारा तीन दिन, Ahmedabad ही जाना है ना आपका तो?"
    },
    {
      "ucid": "21112178851291071",
      "idx": 26,
      "speaker": "customer",
      "start_s": 75.0,
      "end_s": 75.6,
      "text_en": "Yes, yes, yes.",
      "text_native": "जी, जी, जी।"
    },
    {
      "ucid": "21112178851291071",
      "idx": 27,
      "speaker": "agent",
      "start_s": 75.8,
      "end_s": 78.4,
      "text_en": "Yes, so two days. Meaning, consider one day for cutting, one day for dispatching from there.",
      "text_native": "हां तो दो दिन। मतलब एक दिन cutting का समझ लो, एक दिन वहां से dispatch करने का समझ लो।"
    },
    {
      "ucid": "21112178851291071",
      "idx": 28,
      "speaker": "customer",
      "start_s": 78.4,
      "end_s": 80.2,
      "text_en": "Okay. It's done sir, it's done, it will work, okay, it will work.",
      "text_native": "Okay. Done है सर, done है, चलेगा, ठीक है, चलेगा।"
    },
    {
      "ucid": "21112178851291071",
      "idx": 29,
      "speaker": "agent",
      "start_s": 80.2,
      "end_s": 82.4,
      "text_en": "But this is it, keep one thing in mind sir. Like you are saying in 10 days now, right?",
      "text_native": "पर यह है, एक चीज का ध्यान रखना सर। जैसे अभी दस दिन में कह रहे हो ना आप?"
    },
    {
      "ucid": "21112178851291071",
      "idx": 30,
      "speaker": "customer",
      "start_s": 82.4,
      "end_s": 82.8,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178851291071",
      "idx": 31,
      "speaker": "customer",
      "start_s": 82.8,
      "end_s": 85.4,
      "text_en": "But I will confirm the order to you in one or two days only, in two-three days.",
      "text_native": "But मैं तो order एक-दो दिन में ही आपको confirm कर दूंगा, दो-तीन दिन में।"
    },
    {
      "ucid": "21112178851291071",
      "idx": 32,
      "speaker": "agent",
      "start_s": 85.6,
      "end_s": 88.0,
      "text_en": "Okay. Before this, where were you taking it from, from a distributor or how were you taking it locally?",
      "text_native": "चलो। इससे पहले आप कहां से, distributor से ले रहे थे या कैसे locally ले रहे थे?"
    },
    {
      "ucid": "21112178851291071",
      "idx": 33,
      "speaker": "customer",
      "start_s": 88.0,
      "end_s": 93.2,
      "text_en": "Yes, from there we, from the distributor, from local, as and when we got it from wherever, where we needed it, that's how we have taken it, sir.",
      "text_native": "हां मैं वहां से हम लोग distributor से, local से, जैसे-जैसे हमें जहां से जैसे मिला, जहां हमें जरूरत थी, जैसे हमने लिया है सर।"
    },
    {
      "ucid": "21112178851291071",
      "idx": 34,
      "speaker": "agent",
      "start_s": 93.6,
      "end_s": 94.0,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178851291071",
      "idx": 35,
      "speaker": "agent",
      "start_s": 95.0,
      "end_s": 97.4,
      "text_en": "Okay, fine. You send it to me. By the way, I had sent you a message yesterday as well.",
      "text_native": "चलो ठीक है। आप मुझे डाल दो। वैसे मैंने message डाला था कल भी आपको।"
    },
    {
      "ucid": "21112178851291071",
      "idx": 36,
      "speaker": "customer",
      "start_s": 97.4,
      "end_s": 100.4,
      "text_en": "Yes sir, please send it once again, your mail ID sir. I will mail you right now.",
      "text_native": "जी सर, एक बार फिर से एक बार डाल दीजिए, मुझे mail ID आपका सर। मैं अभी आपको mail करता हूं।"
    },
    {
      "ucid": "21112178851291071",
      "idx": 37,
      "speaker": "agent",
      "start_s": 100.4,
      "end_s": 103.2,
      "text_en": "Yes, I have sent the mail ID. You either mail it or send it to me on WhatsApp, okay?",
      "text_native": "हां मैंने डाल दी mail ID। आप एक बार mail कर दो या मुझे WhatsApp पे डाल दो, ठीक है?"
    },
    {
      "ucid": "21112178851291071",
      "idx": 38,
      "speaker": "customer",
      "start_s": 103.2,
      "end_s": 105.2,
      "text_en": "Okay sir, I will WhatsApp or mail it to you, sir.",
      "text_native": "Okay सर, मैं WhatsApp या mail कर देता हूं आपको सर।"
    },
    {
      "ucid": "21112178851291071",
      "idx": 39,
      "speaker": "agent",
      "start_s": 105.2,
      "end_s": 106.6,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178851291071",
      "idx": 40,
      "speaker": "customer",
      "start_s": 106.6,
      "end_s": 108.4,
      "text_en": "Okay sir. Thank you sir.",
      "text_native": "Okay सर। Thank you सर।"
    },
    {
      "ucid": "21112178851291071",
      "idx": 41,
      "speaker": "agent",
      "start_s": 108.4,
      "end_s": 108.8,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178851291071",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "जी सर, आपकी दो requirement हमारे पास आई थी कल।",
      "comment": "The agent correctly started the call by referencing the customer's prior submission on the platform."
    },
    {
      "ucid": "21112178851291071",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "full",
      "earned": 3.0,
      "questions_hit": 5,
      "evidence": "requirement है चार सौ से पांच सौ ton का, plate का...बीस mm की size में रहेगा...Ahmedabad में ही है...Material कब तक लेना है आपको?...दस दिन के अंदर-अंदर।",
      "comment": "All 5 key fields (product, thickness, quantity, location, timeline) were covered during the conversation, even though the customer volunteered most of them."
    },
    {
      "ucid": "21112178851291071",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 3,
      "evidence": "क्या end application है इसमें आपका?...payment term रहता है हमारा advance...इससे पहले आप कहां से, distributor से ले रहे थे या कैसे locally ले रहे थे?",
      "comment": "The agent successfully discovered the end application, payment terms, and current sourcing method, but missed asking about monthly tonnage and share of wallet."
    },
    {
      "ucid": "21112178851291071",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a price or commit to a timeline for a quote, instead asking the customer to email the requirements again."
    },
    {
      "ucid": "21112178851291071",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "JSW को priority देते हैं लोग वहां पे, Tata को नीचे रखते हैं।",
      "comment": "The agent did not re-pitch the entire portfolio and only made a brief, relevant reinforcement about brand preference in the customer's market."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}