{ "ucid": "21112178850501861", "call_date": "2026-09-04", "start_time": "2026-09-04 12:26:57", "end_time": "2026-09-04 12:34:29", "duration_sec": 452, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "No_requirement", "agent": "Jeevan Jeejo", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAd126295e814bd38bc6bf6339db918f48.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 884, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178850501861__DIAd126295e814bd38bc6bf6339db918f48.mp3", "audio_bytes": 1301616, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 433.872, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] AGENT: Hello, good afternoon. Am I talking to MM Kitchen Wares and Company?\n[5s] CUSTOMER: Yeah.\n[6s] AGENT: Uh sir, this is, yeah, this is Jeevan calling from JSW One platform, Mumbai. Uh, good time to talk, sir?\n[11s] CUSTOMER: Yeah, please.\n[12s] AGENT: Yeah, perfect. Thank you. So I can see that you are into, you know, manufacturing of kitchen utensils, right? And yeah, you have given an enquiry for, you know, a couple of HR sheets requirement. So I'm just curious to know if you are literally and serious about, you know, procuring HR sheets from us or\n[22s] CUSTOMER: Actually I got, I bought it a few days ago. I just last week I had a conversation from one of your, you know, person.\n[27s] AGENT: Okay.\n[28s] CUSTOMER: So I bought, I bought some, like it was around 70 tons. I bought it.\n[30s] AGENT: Okay.\n[31s] AGENT: Okay, no worries. I think maybe it would be from some of the local distributor.\n[35s] CUSTOMER: From Mumbai, Taloja.\n[37s] AGENT: Oh, from Mumbai, Taloja. Yeah, so maybe like from the plant. Understood. So not a problem. So, uh, sir, I may I know your good name? (Acha, from Mumbai, Taloja. Yeah, so maybe like from the plant. Understood. So not a problem. So, uh, sir, I may I know your good name?)\n[42s] CUSTOMER: Ahmed. Ahmed Mulla.\n[43s] AGENT: Sorry?\n[44s] CUSTOMER: Ahmed.\n[45s] AGENT: Ahmed Mulla. Okay. So Mr. Ahmed, so I'll do one thing. How about, you know, I onboard you to our platform of JSW One platform so that from the next order, you can directly place it to me and then I can help you get the delivery so that the best part is from the second order, you can avail cashbacks and from third order, you get eligibility for credit.\n[59s] CUSTOMER: Yeah, it's not about credit because uh credit always comes with disbenefits.\n[102s] AGENT: Yeah.\n[104s] CUSTOMER: So for me the thing is uh matching particularly what what my requirement is. Like I don't need a single uh you know a single mark on the sheet because it's a utensils.\n[110s] AGENT: Yes, yes. I get it.\n[112s] CUSTOMER: So I probably prefer to have a look on the consignments and then procure it.\n[114s] AGENT: Yeah, that's what. So we help you, you know, get the proper material with the inspection if you demand to or if you want to. You, we give you the, I mean, what do you call, facility for inspection. We give you the TC prior, in prior. So we also do all these stuffs. The only thing that I would request you to is that allow me to, you know, onboard you to our platform with which you can directly place your order to me and I can help you get the material with the same, you know, quality and the uh market price.\n[128s] CUSTOMER: Okay. What is the current market price by the way?\n[130s] AGENT: So current market price it depends. Uh so that we can fetch only once when, you know, a customer shares the requirement and we pass it on to the category team. So because we can't, we can't, yeah, share it in a in an advanced note.\n[137s] CUSTOMER: Okay.\n[137s] AGENT: So that's the, that's part of a policy. But yeah, as as you know, you said you procure it in like 70 metric ton, the the minimum order of quantity is for to purchase from JSW One platform is 5 metric ton, so that would work, that's not a problem. Uh but as you have already bought it currently, I I just prefer you to, you know, give the enquiry next time directly to me.\n[150s] AGENT: Meanwhile, I'll just do, yeah, I'll do one thing. 9008039472 is your WhatsApp number, right?\n[153s] CUSTOMER: Yes.\n[154s] AGENT: Yeah, so I'll share you my details through WhatsApp and I'll, I'll, you know, I'll wait for your response when the next requirement comes live.\n[159s] CUSTOMER: For sure.\n[200s] AGENT: Perfect, perfect. Thank you so much, Ahmed.\n[202s] CUSTOMER: But is there any uh is there any, you know, uh way like or any application where you provide a day-to-day updates on raw materials about the prices and all?\n[208s] AGENT: Raw material price, no, no, sir, that, that we don't because we get the pricings from the, you know, uh, from our category team who sits in multiple locations. So we get the pricing only once when we share the customer's requirement.\n[216s] CUSTOMER: Okay.\n[216s] AGENT: So that is the thing. But we, yeah, but actually I can help you get the, you know, plant, uh, what you call, the plant price or the, what you call, the coil and the HR sheets, uh, current market price from the, from direct plant. Uh, I think I can help you get that. I'll look into it.\n[225s] CUSTOMER: If I want to customize, so let's assume like my requirement is 100 metric tons, okay? Uh, 100 tons. So, uh, is there any chance like where I can customize my sheet as per, like in the width and in the length?\n[232s] AGENT: Yes, sir. Like if, if the order quantity is big, uh, we can, we can help you customize it as well because our, even our aim is not to, you know, have more of scrap material. So based on that, we can, we can, we can help you customize, we can slit it, we can do whatever it is.\n[239s] CUSTOMER: No, the only, the only way, uh, I'm more interested to work with JSL particularly is, yeah, uh, the customizing, like if I get the customized sheet as per as my requirement.\n[245s] AGENT: Mhm, yeah.\n[246s] CUSTOMER: Okay, especially in width. Length is fine, but in width.\n[248s] AGENT: Got it.\n[248s] CUSTOMER: Okay. So that will be like, you know, more beneficial for me.\n[251s] AGENT: I get it. So basically you mean, uh, if it is width, then you will have to go with the slitting as well.\n[254s] CUSTOMER: Sorry?\n[255s] AGENT: Yeah, slitting.\n[256s] CUSTOMER: Okay, slitting.\n[257s] AGENT: Yeah, so, so if, if, if, if slitting is involved, then, you know, we can cut, uh, the, the, the material as per your requirement, as per your customized width.\n[302s] CUSTOMER: Okay. What's the MOQ for this slitting?\n[304s] AGENT: Uh, see, if it is slitting, the MOQ, okay, if it is slitting, it has to be done from the plant. So the minimum order of quantity as you told will be almost around 80 to 100 metric ton.\n[311s] CUSTOMER: Yes.\n[312s] AGENT: Yeah, so that can be arranged. That's not a, that's not a big deal. Customization can be done, sir, not a problem. The only thing is that the scrap or the whatever the material left over, it will be also sent to you.\n[319s] CUSTOMER: Then what are the company's standard sizes in width?\n[322s] AGENT: Uh, in width, the complete standard sizes will come around, uh,\n[325s] UNKNOWN: 1250, 1500.\n[326s] AGENT: 1250 is there, sir. 1250 is there, 1500 is there, yes.\n[329s] CUSTOMER: Yeah.\n[330s] CUSTOMER: And other than that?\n[332s] AGENT: Sorry, sir?\n[333s] CUSTOMER: If I want like around 2000 mm, can that be done?\n[335s] AGENT: Uh, 2000, 2000 mm can be also, uh, made, but the only thing is that the delivery time will extend up to almost two to three weeks.\n[340s] CUSTOMER: Two to three weeks.\n[341s] AGENT: Yeah, because, you know, we have to prepare the fresh coil for that, yeah.\n[343s] CUSTOMER: Uh, actually like for now I got some stock. Uh, once I'm done with the stock, I'll get back to you.\n[347s] AGENT: Not a, not a problem. Sure, that works. That's why I said, meanwhile, I'll just share you a message in WhatsApp so that for your next inquiry, you can just directly reach out to me.\n[353s] CUSTOMER: Okay, no problem, sir. Okay.\n[355s] AGENT: Perfect, perfect. Thank you so much, Ahmed. Have a great day.\n[357s] CUSTOMER: Thank you, sir. You too have a great day.\n[359s] AGENT: Yeah, thank you.", "language": "English", "languages": "[\"English\", \"Hindi\"]", "turn_count": 68, "connected": 1, "audio_notes": "clear: There is a faint background voice on the agent's side at one point, but it's mostly clear.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "68 turns, clean transcript (0% inaudible)", "band_language": "English", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 5.0, "pitch_score_band": "amber", "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "You did not perform discovery; the customer had to ask all the questions about customization and process. You must ask the 6 discovery questions to control the conversation and uncover needs proactively.", "usp_relevance": "matched", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "lead_time_issue", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "Agent contacted a kitchenware manufacturer who had no current requirement, having recently purchased 70 MT. The customer's key needs were high surface quality and custom widths. The agent addressed these points by explaining inspection/TC processes and customization options, but failed to set a specific follow-up, ending with an agreement for the customer to call back when a need arises.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[6s] AGENT: Uh sir, this is, yeah, this is Jeevan calling from JSW One platform, Mumbai. Uh, good time to talk, sir?\", \"comment\": \"Agent correctly greeted, identified self and company, used the company name, and asked for permission.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not deliver a supply/price hook, instead referencing a past enquiry and then pitching platform features like cashback and credit.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Agent only confirmed the customer's manufacturing segment (Q1) and did not ask any other discovery questions; the customer had to lead the Q&A.\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[114s] AGENT: So we help you, you know, get the proper material with the inspection if you demand to or if you want to... We give you the TC prior, in prior.\", \"comment\": \"After the customer raised a concern about quality and wanting to see material, the agent correctly pitched the relevant USPs of inspection and pre-dispatch TCs.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[12s] AGENT: ...I'm just curious to know if you are literally and serious about, you know, procuring HR sheets from us or\", \"comment\": \"Agent attempted to qualify for a current requirement, and the customer confirmed they had none, having just purchased stock. The agent correctly accepted this.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The next step was 'I'll send my details, you call me when you need something', which is not a specific, committed next step like a quote or a scheduled callback.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"You did not perform discovery; the customer had to ask all the questions about customization and process. You must ask the 6 discovery questions to control the conversation and uncover needs proactively.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"lead_time_issue\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"credit\", \"state\": \"mishandled\", \"evidence\": \"[59s] CUSTOMER: Yeah, it's not about credit because uh credit always comes with disbenefits.\", \"response\": \"[102s] AGENT: Yeah.\"}, {\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"[202s] CUSTOMER: But is there any uh is there any, you know, uh way like or any application where you provide a day-to-day updates on raw materials about the prices and all?\", \"response\": \"[208s] AGENT: Raw material price, no, no, sir, that, that we don't because we get the pricings from the, you know, uh, from our category team... we get the pricing only once when we share the customer's requirement.\"}], \"call_summary\": \"Agent contacted a kitchenware manufacturer who had no current requirement, having recently purchased 70 MT. The customer's key needs were high surface quality and custom widths. The agent addressed these points by explaining inspection/TC processes and customization options, but failed to set a specific follow-up, ending with an agreement for the customer to call back when a need arises.\"}", "error": null, "latency_ms": 55505, "input_tokens": 4929, "output_tokens": 1085, "created_at": "2026-09-25 11:33:03", "sentiment": "neutral", "sentiment_score": 0.091, "sentiment_confidence": "high", "pos": 28, "neg": 14, "lex_hits": 44, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.653, "agent_talk_sec": 189.4, "customer_talk_sec": 100.6, "dead_air_sec": 162.0, "longest_monologue_sec": 45.0, "agent_wpm": 283.5, "interruptions": 0, "agent_turns": 35, "customer_turns": 32, "discovery_qs": 7, "words_agent": 895, "words_customer": 328, "monologue_heavy": 0, "turns": [ { "ucid": "21112178850501861", "idx": 0, "speaker": "agent", "start_s": 1.18, "end_s": 4.6, "text_en": "Hello, good afternoon. Am I talking to MM Kitchen Wares and Company?", "text_native": "Hello, good afternoon. Am I talking to MM Kitchen Wares and Company?" }, { "ucid": "21112178850501861", "idx": 1, "speaker": "customer", "start_s": 4.9, "end_s": 5.2, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178850501861", "idx": 2, "speaker": "agent", "start_s": 5.79, "end_s": 10.4, "text_en": "Uh sir, this is, yeah, this is Jeevan calling from JSW One platform, Mumbai. Uh, good time to talk, sir?", "text_native": "Uh sir, this is, yeah, this is Jeevan calling from JSW One platform, Mumbai. Uh, good time to talk, sir?" }, { "ucid": "21112178850501861", "idx": 3, "speaker": "customer", "start_s": 10.88, "end_s": 11.6, "text_en": "Yeah, please.", "text_native": "Yeah, please." }, { "ucid": "21112178850501861", "idx": 4, "speaker": "agent", "start_s": 11.88, "end_s": 21.5, "text_en": "Yeah, perfect. Thank you. So I can see that you are into, you know, manufacturing of kitchen utensils, right? And yeah, you have given an enquiry for, you know, a couple of HR sheets requirement. So I'm just curious to know if you are literally and serious about, you know, procuring HR sheets from us or", "text_native": "Yeah, perfect. Thank you. So I can see that you are into, you know, manufacturing of kitchen utensils, right? And yeah, you have given an enquiry for, you know, a couple of HR sheets requirement. So I'm just curious to know if you are literally and serious about, you know, procuring HR sheets from us or" }, { "ucid": "21112178850501861", "idx": 5, "speaker": "customer", "start_s": 22.0, "end_s": 26.6, "text_en": "Actually I got, I bought it a few days ago. I just last week I had a conversation from one of your, you know, person.", "text_native": "Actually I got, I bought it a few days ago. I just last week I had a conversation from one of your, you know, person." }, { "ucid": "21112178850501861", "idx": 6, "speaker": "agent", "start_s": 26.9, "end_s": 27.2, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178850501861", "idx": 7, "speaker": "customer", "start_s": 27.8, "end_s": 30.2, "text_en": "So I bought, I bought some, like it was around 70 tons. I bought it.", "text_native": "So I bought, I bought some, like it was around 70 tons. I bought it." }, { "ucid": "21112178850501861", "idx": 8, "speaker": "agent", "start_s": 30.4, "end_s": 30.7, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178850501861", "idx": 9, "speaker": "agent", "start_s": 31.4, "end_s": 34.4, "text_en": "Okay, no worries. I think maybe it would be from some of the local distributor.", "text_native": "Okay, no worries. I think maybe it would be from some of the local distributor." }, { "ucid": "21112178850501861", "idx": 10, "speaker": "customer", "start_s": 35.1, "end_s": 36.2, "text_en": "From Mumbai, Taloja.", "text_native": "From Mumbai, Taloja." }, { "ucid": "21112178850501861", "idx": 11, "speaker": "agent", "start_s": 36.6, "end_s": 41.2, "text_en": "Oh, from Mumbai, Taloja. Yeah, so maybe like from the plant. Understood. So not a problem. So, uh, sir, I may I know your good name?", "text_native": "Acha, from Mumbai, Taloja. Yeah, so maybe like from the plant. Understood. So not a problem. So, uh, sir, I may I know your good name?" }, { "ucid": "21112178850501861", "idx": 12, "speaker": "customer", "start_s": 41.6, "end_s": 42.8, "text_en": "Ahmed. Ahmed Mulla.", "text_native": "Ahmed. Ahmed Mulla." }, { "ucid": "21112178850501861", "idx": 13, "speaker": "agent", "start_s": 42.9, "end_s": 43.3, "text_en": "Sorry?", "text_native": "Sorry?" }, { "ucid": "21112178850501861", "idx": 14, "speaker": "customer", "start_s": 43.7, "end_s": 44.2, "text_en": "Ahmed.", "text_native": "Ahmed." }, { "ucid": "21112178850501861", "idx": 15, "speaker": "agent", "start_s": 44.6, "end_s": 58.8, "text_en": "Ahmed Mulla. Okay. So Mr. Ahmed, so I'll do one thing. How about, you know, I onboard you to our platform of JSW One platform so that from the next order, you can directly place it to me and then I can help you get the delivery so that the best part is from the second order, you can avail cashbacks and from third order, you get eligibility for credit.", "text_native": "Ahmed Mulla. Okay. So Mr. Ahmed, so I'll do one thing. How about, you know, I onboard you to our platform of JSW One platform so that from the next order, you can directly place it to me and then I can help you get the delivery so that the best part is from the second order, you can avail cashbacks and from third order, you get eligibility for credit." }, { "ucid": "21112178850501861", "idx": 16, "speaker": "customer", "start_s": 59.2, "end_s": 102.0, "text_en": "Yeah, it's not about credit because uh credit always comes with disbenefits.", "text_native": "Yeah, it's not about credit because uh credit always comes with disbenefits." }, { "ucid": "21112178850501861", "idx": 17, "speaker": "agent", "start_s": 102.4, "end_s": 102.7, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178850501861", "idx": 18, "speaker": "customer", "start_s": 103.6, "end_s": 109.8, "text_en": "So for me the thing is uh matching particularly what what my requirement is. Like I don't need a single uh you know a single mark on the sheet because it's a utensils.", "text_native": "So for me the thing is uh matching particularly what what my requirement is. Like I don't need a single uh you know a single mark on the sheet because it's a utensils." }, { "ucid": "21112178850501861", "idx": 19, "speaker": "agent", "start_s": 110.2, "end_s": 111.4, "text_en": "Yes, yes. I get it.", "text_native": "Yes, yes. I get it." }, { "ucid": "21112178850501861", "idx": 20, "speaker": "customer", "start_s": 111.8, "end_s": 114.2, "text_en": "So I probably prefer to have a look on the consignments and then procure it.", "text_native": "So I probably prefer to have a look on the consignments and then procure it." }, { "ucid": "21112178850501861", "idx": 21, "speaker": "agent", "start_s": 114.5, "end_s": 128.0, "text_en": "Yeah, that's what. So we help you, you know, get the proper material with the inspection if you demand to or if you want to. You, we give you the, I mean, what do you call, facility for inspection. We give you the TC prior, in prior. So we also do all these stuffs. The only thing that I would request you to is that allow me to, you know, onboard you to our platform with which you can directly place your order to me and I can help you get the material with the same, you know, quality and the uh market price.", "text_native": "Yeah, that's what. So we help you, you know, get the proper material with the inspection if you demand to or if you want to. You, we give you the, I mean, what do you call, facility for inspection. We give you the TC prior, in prior. So we also do all these stuffs. The only thing that I would request you to is that allow me to, you know, onboard you to our platform with which you can directly place your order to me and I can help you get the material with the same, you know, quality and the uh market price." }, { "ucid": "21112178850501861", "idx": 22, "speaker": "customer", "start_s": 128.4, "end_s": 129.8, "text_en": "Okay. What is the current market price by the way?", "text_native": "Okay. What is the current market price by the way?" }, { "ucid": "21112178850501861", "idx": 23, "speaker": "agent", "start_s": 130.2, "end_s": 136.2, "text_en": "So current market price it depends. Uh so that we can fetch only once when, you know, a customer shares the requirement and we pass it on to the category team. So because we can't, we can't, yeah, share it in a in an advanced note.", "text_native": "So current market price it depends. Uh so that we can fetch only once when, you know, a customer shares the requirement and we pass it on to the category team. So because we can't, we can't, yeah, share it in a in an advanced note." }, { "ucid": "21112178850501861", "idx": 24, "speaker": "customer", "start_s": 136.6, "end_s": 137.0, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178850501861", "idx": 25, "speaker": "agent", "start_s": 137.4, "end_s": 149.8, "text_en": "So that's the, that's part of a policy. But yeah, as as you know, you said you procure it in like 70 metric ton, the the minimum order of quantity is for to purchase from JSW One platform is 5 metric ton, so that would work, that's not a problem. Uh but as you have already bought it currently, I I just prefer you to, you know, give the enquiry next time directly to me.", "text_native": "So that's the, that's part of a policy. But yeah, as as you know, you said you procure it in like 70 metric ton, the the minimum order of quantity is for to purchase from JSW One platform is 5 metric ton, so that would work, that's not a problem. Uh but as you have already bought it currently, I I just prefer you to, you know, give the enquiry next time directly to me." }, { "ucid": "21112178850501861", "idx": 26, "speaker": "agent", "start_s": 149.8, "end_s": 153.0, "text_en": "Meanwhile, I'll just do, yeah, I'll do one thing. 9008039472 is your WhatsApp number, right?", "text_native": "Meanwhile, I'll just do, yeah, I'll do one thing. 9008039472 is your WhatsApp number, right?" }, { "ucid": "21112178850501861", "idx": 27, "speaker": "customer", "start_s": 153.4, "end_s": 153.8, "text_en": "Yes.", "text_native": "Yes." }, { "ucid": "21112178850501861", "idx": 28, "speaker": "agent", "start_s": 154.2, "end_s": 158.8, "text_en": "Yeah, so I'll share you my details through WhatsApp and I'll, I'll, you know, I'll wait for your response when the next requirement comes live.", "text_native": "Yeah, so I'll share you my details through WhatsApp and I'll, I'll, you know, I'll wait for your response when the next requirement comes live." }, { "ucid": "21112178850501861", "idx": 29, "speaker": "customer", "start_s": 159.2, "end_s": 159.8, "text_en": "For sure.", "text_native": "For sure." }, { "ucid": "21112178850501861", "idx": 30, "speaker": "agent", "start_s": 200.2, "end_s": 201.6, "text_en": "Perfect, perfect. Thank you so much, Ahmed.", "text_native": "Perfect, perfect. Thank you so much, Ahmed." }, { "ucid": "21112178850501861", "idx": 31, "speaker": "customer", "start_s": 201.6, "end_s": 206.8, "text_en": "But is there any uh is there any, you know, uh way like or any application where you provide a day-to-day updates on raw materials about the prices and all?", "text_native": "But is there any uh is there any, you know, uh way like or any application where you provide a day-to-day updates on raw materials about the prices and all?" }, { "ucid": "21112178850501861", "idx": 32, "speaker": "agent", "start_s": 208.0, "end_s": 215.2, "text_en": "Raw material price, no, no, sir, that, that we don't because we get the pricings from the, you know, uh, from our category team who sits in multiple locations. So we get the pricing only once when we share the customer's requirement.", "text_native": "Raw material price, no, no, sir, that, that we don't because we get the pricings from the, you know, uh, from our category team who sits in multiple locations. So we get the pricing only once when we share the customer's requirement." }, { "ucid": "21112178850501861", "idx": 33, "speaker": "customer", "start_s": 215.6, "end_s": 216.0, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178850501861", "idx": 34, "speaker": "agent", "start_s": 216.4, "end_s": 225.2, "text_en": "So that is the thing. But we, yeah, but actually I can help you get the, you know, plant, uh, what you call, the plant price or the, what you call, the coil and the HR sheets, uh, current market price from the, from direct plant. Uh, I think I can help you get that. I'll look into it.", "text_native": "So that is the thing. But we, yeah, but actually I can help you get the, you know, plant, uh, what you call, the plant price or the, what you call, the coil and the HR sheets, uh, current market price from the, from direct plant. Uh, I think I can help you get that. I'll look into it." }, { "ucid": "21112178850501861", "idx": 35, "speaker": "customer", "start_s": 225.2, "end_s": 231.2, "text_en": "If I want to customize, so let's assume like my requirement is 100 metric tons, okay? Uh, 100 tons. So, uh, is there any chance like where I can customize my sheet as per, like in the width and in the length?", "text_native": "If I want to customize, so let's assume like my requirement is 100 metric tons, okay? Uh, 100 tons. So, uh, is there any chance like where I can customize my sheet as per, like in the width and in the length?" }, { "ucid": "21112178850501861", "idx": 36, "speaker": "agent", "start_s": 231.8, "end_s": 239.0, "text_en": "Yes, sir. Like if, if the order quantity is big, uh, we can, we can help you customize it as well because our, even our aim is not to, you know, have more of scrap material. So based on that, we can, we can, we can help you customize, we can slit it, we can do whatever it is.", "text_native": "Yes, sir. Like if, if the order quantity is big, uh, we can, we can help you customize it as well because our, even our aim is not to, you know, have more of scrap material. So based on that, we can, we can, we can help you customize, we can slit it, we can do whatever it is." }, { "ucid": "21112178850501861", "idx": 37, "speaker": "customer", "start_s": 239.0, "end_s": 244.4, "text_en": "No, the only, the only way, uh, I'm more interested to work with JSL particularly is, yeah, uh, the customizing, like if I get the customized sheet as per as my requirement.", "text_native": "No, the only, the only way, uh, I'm more interested to work with JSL particularly is, yeah, uh, the customizing, like if I get the customized sheet as per as my requirement." }, { "ucid": "21112178850501861", "idx": 38, "speaker": "agent", "start_s": 244.8, "end_s": 245.4, "text_en": "Mhm, yeah.", "text_native": "Mhm, yeah." }, { "ucid": "21112178850501861", "idx": 39, "speaker": "customer", "start_s": 245.8, "end_s": 247.4, "text_en": "Okay, especially in width. Length is fine, but in width.", "text_native": "Okay, especially in width. Length is fine, but in width." }, { "ucid": "21112178850501861", "idx": 40, "speaker": "agent", "start_s": 247.6, "end_s": 248.0, "text_en": "Got it.", "text_native": "Got it." }, { "ucid": "21112178850501861", "idx": 41, "speaker": "customer", "start_s": 248.0, "end_s": 250.2, "text_en": "Okay. So that will be like, you know, more beneficial for me.", "text_native": "Okay. So that will be like, you know, more beneficial for me." }, { "ucid": "21112178850501861", "idx": 42, "speaker": "agent", "start_s": 250.6, "end_s": 253.6, "text_en": "I get it. So basically you mean, uh, if it is width, then you will have to go with the slitting as well.", "text_native": "I get it. So basically you mean, uh, if it is width, then you will have to go with the slitting as well." }, { "ucid": "21112178850501861", "idx": 43, "speaker": "customer", "start_s": 254.0, "end_s": 254.4, "text_en": "Sorry?", "text_native": "Sorry?" }, { "ucid": "21112178850501861", "idx": 44, "speaker": "agent", "start_s": 254.6, "end_s": 255.4, "text_en": "Yeah, slitting.", "text_native": "Yeah, slitting." }, { "ucid": "21112178850501861", "idx": 45, "speaker": "customer", "start_s": 255.8, "end_s": 256.4, "text_en": "Okay, slitting.", "text_native": "Okay, slitting." }, { "ucid": "21112178850501861", "idx": 46, "speaker": "agent", "start_s": 256.8, "end_s": 301.8, "text_en": "Yeah, so, so if, if, if, if slitting is involved, then, you know, we can cut, uh, the, the, the material as per your requirement, as per your customized width.", "text_native": "Yeah, so, so if, if, if, if slitting is involved, then, you know, we can cut, uh, the, the, the material as per your requirement, as per your customized width." }, { "ucid": "21112178850501861", "idx": 47, "speaker": "customer", "start_s": 302.4, "end_s": 303.6, "text_en": "Okay. What's the MOQ for this slitting?", "text_native": "Okay. What's the MOQ for this slitting?" }, { "ucid": "21112178850501861", "idx": 48, "speaker": "agent", "start_s": 304.2, "end_s": 310.2, "text_en": "Uh, see, if it is slitting, the MOQ, okay, if it is slitting, it has to be done from the plant. So the minimum order of quantity as you told will be almost around 80 to 100 metric ton.", "text_native": "Uh, see, if it is slitting, the MOQ, okay, if it is slitting, it has to be done from the plant. So the minimum order of quantity as you told will be almost around 80 to 100 metric ton." }, { "ucid": "21112178850501861", "idx": 49, "speaker": "customer", "start_s": 310.6, "end_s": 311.0, "text_en": "Yes.", "text_native": "Yes." }, { "ucid": "21112178850501861", "idx": 50, "speaker": "agent", "start_s": 311.6, "end_s": 318.8, "text_en": "Yeah, so that can be arranged. That's not a, that's not a big deal. Customization can be done, sir, not a problem. The only thing is that the scrap or the whatever the material left over, it will be also sent to you.", "text_native": "Yeah, so that can be arranged. That's not a, that's not a big deal. Customization can be done, sir, not a problem. The only thing is that the scrap or the whatever the material left over, it will be also sent to you." }, { "ucid": "21112178850501861", "idx": 51, "speaker": "customer", "start_s": 319.4, "end_s": 321.4, "text_en": "Then what are the company's standard sizes in width?", "text_native": "Then what are the company's standard sizes in width?" }, { "ucid": "21112178850501861", "idx": 52, "speaker": "agent", "start_s": 321.8, "end_s": 324.6, "text_en": "Uh, in width, the complete standard sizes will come around, uh,", "text_native": "Uh, in width, the complete standard sizes will come around, uh," }, { "ucid": "21112178850501861", "idx": 53, "speaker": "unknown", "start_s": 325.0, "end_s": 326.2, "text_en": "1250, 1500.", "text_native": "1250, 1500." }, { "ucid": "21112178850501861", "idx": 54, "speaker": "agent", "start_s": 326.2, "end_s": 328.6, "text_en": "1250 is there, sir. 1250 is there, 1500 is there, yes.", "text_native": "1250 is there, sir. 1250 is there, 1500 is there, yes." }, { "ucid": "21112178850501861", "idx": 55, "speaker": "customer", "start_s": 329.0, "end_s": 329.2, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178850501861", "idx": 56, "speaker": "customer", "start_s": 330.2, "end_s": 331.2, "text_en": "And other than that?", "text_native": "And other than that?" }, { "ucid": "21112178850501861", "idx": 57, "speaker": "agent", "start_s": 331.6, "end_s": 332.2, "text_en": "Sorry, sir?", "text_native": "Sorry, sir?" }, { "ucid": "21112178850501861", "idx": 58, "speaker": "customer", "start_s": 332.6, "end_s": 334.8, "text_en": "If I want like around 2000 mm, can that be done?", "text_native": "If I want like around 2000 mm, can that be done?" }, { "ucid": "21112178850501861", "idx": 59, "speaker": "agent", "start_s": 334.8, "end_s": 339.2, "text_en": "Uh, 2000, 2000 mm can be also, uh, made, but the only thing is that the delivery time will extend up to almost two to three weeks.", "text_native": "Uh, 2000, 2000 mm can be also, uh, made, but the only thing is that the delivery time will extend up to almost two to three weeks." }, { "ucid": "21112178850501861", "idx": 60, "speaker": "customer", "start_s": 339.6, "end_s": 340.4, "text_en": "Two to three weeks.", "text_native": "Two to three weeks." }, { "ucid": "21112178850501861", "idx": 61, "speaker": "agent", "start_s": 340.8, "end_s": 342.8, "text_en": "Yeah, because, you know, we have to prepare the fresh coil for that, yeah.", "text_native": "Yeah, because, you know, we have to prepare the fresh coil for that, yeah." }, { "ucid": "21112178850501861", "idx": 62, "speaker": "customer", "start_s": 343.4, "end_s": 346.6, "text_en": "Uh, actually like for now I got some stock. Uh, once I'm done with the stock, I'll get back to you.", "text_native": "Uh, actually like for now I got some stock. Uh, once I'm done with the stock, I'll get back to you." }, { "ucid": "21112178850501861", "idx": 63, "speaker": "agent", "start_s": 346.8, "end_s": 351.8, "text_en": "Not a, not a problem. Sure, that works. That's why I said, meanwhile, I'll just share you a message in WhatsApp so that for your next inquiry, you can just directly reach out to me.", "text_native": "Not a, not a problem. Sure, that works. That's why I said, meanwhile, I'll just share you a message in WhatsApp so that for your next inquiry, you can just directly reach out to me." }, { "ucid": "21112178850501861", "idx": 64, "speaker": "customer", "start_s": 353.0, "end_s": 354.2, "text_en": "Okay, no problem, sir. Okay.", "text_native": "Okay, no problem, sir. Okay." }, { "ucid": "21112178850501861", "idx": 65, "speaker": "agent", "start_s": 354.6, "end_s": 356.8, "text_en": "Perfect, perfect. Thank you so much, Ahmed. Have a great day.", "text_native": "Perfect, perfect. Thank you so much, Ahmed. Have a great day." }, { "ucid": "21112178850501861", "idx": 66, "speaker": "customer", "start_s": 357.2, "end_s": 358.8, "text_en": "Thank you, sir. You too have a great day.", "text_native": "Thank you, sir. You too have a great day." }, { "ucid": "21112178850501861", "idx": 67, "speaker": "agent", "start_s": 359.0, "end_s": 359.8, "text_en": "Yeah, thank you.", "text_native": "Yeah, thank you." } ], "steps": [ { "ucid": "21112178850501861", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "[6s] AGENT: Uh sir, this is, yeah, this is Jeevan calling from JSW One platform, Mumbai. Uh, good time to talk, sir?", "comment": "Agent correctly greeted, identified self and company, used the company name, and asked for permission." }, { "ucid": "21112178850501861", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not deliver a supply/price hook, instead referencing a past enquiry and then pitching platform features like cashback and credit." }, { "ucid": "21112178850501861", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "", "comment": "Agent only confirmed the customer's manufacturing segment (Q1) and did not ask any other discovery questions; the customer had to lead the Q&A." }, { "ucid": "21112178850501861", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "[114s] AGENT: So we help you, you know, get the proper material with the inspection if you demand to or if you want to... We give you the TC prior, in prior.", "comment": "After the customer raised a concern about quality and wanting to see material, the agent correctly pitched the relevant USPs of inspection and pre-dispatch TCs." }, { "ucid": "21112178850501861", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "[12s] AGENT: ...I'm just curious to know if you are literally and serious about, you know, procuring HR sheets from us or", "comment": "Agent attempted to qualify for a current requirement, and the customer confirmed they had none, having just purchased stock. The agent correctly accepted this." }, { "ucid": "21112178850501861", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The next step was 'I'll send my details, you call me when you need something', which is not a specific, committed next step like a quote or a scheduled callback." } ], "objections": [ { "ucid": "21112178850501861", "obj_type": "credit", "state": "mishandled", "evidence": "[59s] CUSTOMER: Yeah, it's not about credit because uh credit always comes with disbenefits.", "response": "[102s] AGENT: Yeah." }, { "ucid": "21112178850501861", "obj_type": "price", "state": "handled", "evidence": "[202s] CUSTOMER: But is there any uh is there any, you know, uh way like or any application where you provide a day-to-day updates on raw materials about the prices and all?", "response": "[208s] AGENT: Raw material price, no, no, sir, that, that we don't because we get the pricings from the, you know, uh, from our category team... we get the pricing only once when we share the customer's requirement." } ], "missed_steps": [ "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL6 Closure with next step" ], "objection_phrases_list": [] }