{ "ucid": "21112178850251151", "call_date": "2026-09-04", "start_time": "2026-09-04 11:45:11", "end_time": "2026-09-04 11:55:39", "duration_sec": 628, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "Send_Email", "agent": "Anupreeti Mahadik", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAabcafa6465c0d51405efa0839de963ab.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 897, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178850251151__DIAabcafa6465c0d51405efa0839de963ab.mp3", "audio_bytes": 1831032, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 610.344, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[5s] AGENT: Hello (हॅलो)\n[7s] CUSTOMER: Hello (हॅलो)\n[8s] AGENT: Is Akshay sir speaking? (अक्षय सर बोलतायत?)\n[9s] CUSTOMER: Yes. (हा.)\n[10s] AGENT: Sir, Anupreeti speaking from JSW One, from Jindal. (सर अनुप्रीती बोलतीये JSW One मधून, जिंदालची.)\n[11s] CUSTOMER: What what? JSW, Jindal? (काय काय? JSW, जिंदाल?)\n[12s] AGENT: Yes. (हा.)\n[13s] CUSTOMER: Okay. Yes. Madam, listen, what is today's rate? (ओके. हा. मॅडम ऐका ना, आजचा काय रेट झालाय?)\n[15s] AGENT: Rate sir, what are you asking for? For HR, for CR? (रेट सर कशाचा विचारताय? HR चा, CR चा?)\n[18s] CUSTOMER: What what? (काय काय?)\n[18s] AGENT: HR ma- are you asking for HR? (HR मा- HR चं विचारताय का?)\n[20s] CUSTOMER: Yes. (हो.)\n[20s] AGENT: For HR sir, today's rate has not yet arrived with us. (HR सर अजून आजचा रेट नाही आलाय आमच्याकडे.)\n[22s] CUSTOMER: At what, what time will it come, madam? (किती, किती वाजता येईल मॅडम तरी?)\n[24s] AGENT: It will come in a little while. It will come by twelve, quarter past twelve. (थोड्या वेळात येईल. बारा सव्वा बारा पर्यंत येईल.)\n[26s] CUSTOMER: Okay madam. Please do that much for me, tell me the rate. Because the thing is, I have to place an order. (चालतंय मॅडम. मला तेवढा हे करा ना, रेट सांगा ना. कारण की विषय काय आहे, मला ऑर्डर करायचंय.)\n[29s] AGENT: Hmm. (हम्म.)\n[31s] AGENT: What is your requirement for HR, sir? Which grade, what thickness? (HR ची काय रिक्वायरमेंट आहे सर तुमची? कुठला ग्रेड, काय थिकनेस?)\n[33s] CUSTOMER: Hmm. Uh fifty uh fifty thousand five hundred, five fifty, the requirement was for both combined. (हम्म. अ फिफ्टी अ फिफ्टी थाउजंड पाचशे साडेपाचशे दोन्ही जमून रिक्वायरमेंट होती.)\n[38s] AGENT: What is the thickness, sir? (थिकनेस काय आहे सर?)\n[39s] CUSTOMER: Thickness (थिकनेस)\n[40s] AGENT: We provide from 1.6 mm to 20 mm. So what thickness will we need? (1.6 mm to 20 mm पर्यंत देतो आपण. तर थिकनेस काय आम्हाला लागेल?)\n[43s] CUSTOMER: You can do both for me, madam. (मला ते दोन्ही पण हे कराल मॅडम.)\n[45s] AGENT: Hmm. And I will also need the grade. (हम्म. आणि दुसरा ग्रेड पण लागेल मला.)\n[47s] CUSTOMER: Grade (ग्रेड)\n[48s] AGENT: BR... do you want 250 BR, or 350 BR? (BR 250 BR हवंय, 350 BR हवंय?)\n[50s] CUSTOMER: Hello? (हॅलो?)\n[51s] CUSTOMER: 250.\n[52s] AGENT: 250. Okay. Hmm. (250. ओके. हम्म.)\n[53s] AGENT: And this sir, are you in manufacturing or how is it? (आणि हे सर मॅन्युफॅक्चरिंग मध्ये आहे तुम्ही का म्हणजे कसं?)\n[55s] CUSTOMER: Manufacturing. (मॅन्युफॅक्चरिंग.)\n[56s] AGENT: What is your application, sir? (काय ॲप्लिकेशन आहे सर आपलं?)\n[57s] CUSTOMER: What what? (काय काय?)\n[58s] AGENT: Application means what do you need the HR sheet or coil for? (ॲप्लिकेशन म्हणजे कशासाठी लागतं तुम्हाला HR शीट किंवा कॉइल?)\n[60s] CUSTOMER: File... I need it for... it's all for our construction, madam. Proper. Because we (फाईल मला यासाठी आपल्या कन्स्ट्रक्शनसाठी आहे मॅडम सगळं. प्रॉपर. कारण की आम्हाला)\n[63s] AGENT: For construction. (कन्स्ट्रक्शनसाठी.)\n[64s] CUSTOMER: For construction, for meeting. (कन्स्ट्रक्शनसाठी, मिटिंगसाठी.)\n[65s] AGENT: Okay. (अच्छा.)\n[66s] CUSTOMER: I have slab casting. Yes. (स्लॅब कास्टिंग आहे मला. हा.)\n[67s] AGENT: Yes, slab casting. Okay. (हा स्लॅब कास्टिंग. ओके.)\n[68s] CUSTOMER: Hmm. (हम्म.)\n[69s] AGENT: Sir, please confirm the grade for me once. I will tell you. And how many tons is the order, sir? (सर मला एकदा कन्फर्म तुम्ही ग्रेड सांगा. मी तुम्हाला सांगते आणि किती टनची ऑर्डर आहे सर?)\n[72s] CUSTOMER: Mine is forty. Meaning first, it's the first, right? Yes. The first order is for 40 tons and for the second, if you give a good rate, then we can give an extra order as well. Because now, just now my work has started. (माझी चाळीस. म्हणजे फर्स्ट, फर्स्ट आहे ना? हा. फर्स्ट चाळीस टनची ऑर्डर आहे आणि सेकंडची मग तुम्ही जर रेट चांगला दिला तर मग एक्स्ट्रा पण ऑर्डर देऊ शकतो आपण. कारण की आत्ता जस्ट नाऊ काम चालू झालेलं आहे माझं.)\n[79s] AGENT: Okay, okay sir. What I'll do is (ठीक आहे, ठीक आहे सर. मी तुम्हाला काय करते)\n[80s] CUSTOMER: The work has now reached the second floor. And my work is up to the twenty-fifth, twenty-fifth floor. (सेकंड फ्लोरला आलंय आत्ता काम. का आणि माझं आहे ट्वेंटी फाईव्ह, ट्वेंटी फाईव्ह फ्लोरपर्यंत काम.)\n[84s] AGENT: Okay, understood sir, understood. You please confirm the thickness for HR, what it is. We provide from 1.6. But if you tell me the proper thickness, I can give the rate accordingly. And your delivery location is Pune itself, right sir? (अच्छा, समजलं सर, समजलं. तुम्ही HR चं एकदा थिकनेस कन्फर्म करा काय आहे ते. 1.6 पासून आपण देतो. पण मला प्रॉपर थिकनेस तुम्ही सांगितलं तर तसा रेट देऊ शकते. आणि तुमचा डिलिव्हरी लोकेशन पुण्याचाच आहे ना सर?)\n[90s] CUSTOMER: In Pune, in Pune. Proper. Yes. (पुण्यात, पुण्यात. प्रॉपर. हो.)\n[92s] AGENT: Okay. Okay sir. I will once on WhatsApp (ओके. ठीक आहे सर. मी तुम्हाला एकदा WhatsApp वर)\n[93s] CUSTOMER: Listen madam, just give me the rate, after putting the rate, if you give the rate, then I will do the further process. Then further (ऐका ना मॅडम, मला फक्त मग रेट, रेट टाकून, रेट दिल्या ना, तर मग मी पुढली प्रोसेस करून घेतो मग. पुढं मग)\n[97s] AGENT: Yes, okay, okay sir. (हा चालेल, ठीक आहे सर.)\n[98s] CUSTOMER: Yes, yes, okay. (हो हो चालेल.)\n[98s] AGENT: And now, do you use only JSW's or how is it? Tata? (आणि आता JSW चंच वापरता का कसं? टाटा?)\n[100s] CUSTOMER: JSW's, JSW's, I have to take JSW's. (JSW चं, JSW चं, JSW चं घ्यायचंय.)\n[101s] AGENT: Okay, fine. And sir, we, since it's our first order, it is in advance only. (अच्छा, ठीक आहे. आणि सर आम्ही, पहिली ऑर्डर आहे ना आपली, ती ॲडव्हान्समध्येच असते.)\n[104s] CUSTOMER: Hmm? (हम्म?)\n[104s] AGENT: It is in advance, 100 percent advance. (ॲडव्हान्समध्ये असते, हंड्रेड पर्सेंट ॲडव्हान्स.)\n[106s] CUSTOMER: How much, how much percent advance? (किती, किती पर्सेंट ॲडव्हान्स?)\n[107s] AGENT: 100 percent. (हंड्रेड पर्सेंट.)\n[108s] CUSTOMER: No madam, who takes that much, 100 percent? (नाही ना मॅडम, तेवढं कोण घेतंय हंड्रेड पर्सेंट?)\n[110s] AGENT: No, how it is sir, you reduce the quantity. If you have a minimum of forty to fifty tons in a month, you give me less quantity for now. I will place a plant order later, sir. How it is for us, for a plant order (नाही, कसं आहे सर, तुम्ही क्वांटिटी कमी करा. तुम्हाला जर महिन्यातून एक कमीत कमी चाळीस पन्नास टन असेल ना, तुम्ही आता सध्या क्वांटिटी कमी द्या मला. मी नंतर प्लांट ऑर्डर करते ना सर. आपलं कसं आहे, प्लांट ऑर्डरसाठी)\n[115s] CUSTOMER: Minimum (कमीत कमी)\n[116s] AGENT: Our minimum is five tons for HR. (कमीत कमी आपलं पाच टन आहे HR चं.)\n[119s] CUSTOMER: Five tons... can come, five tons. (पाच टन येऊ शकतो पाच टन.)\n[120s] AGENT: You can give five tons. One size, per size five tons. (पाच टन देऊ शकता तुम्ही. एक साईज, पर साईज पाच टन.)\n[122s] CUSTOMER: Hmm, okay madam. What was yesterday's rate? (हम्म, चालतंय मॅडम. कालचा रेट किती होता?)\n[124s] AGENT: Yesterday's rate, one second. Yesterday's (कालचा रेट, एक सेकंद. कालचा)\n[127s] CUSTOMER: What was yesterday's rate for steel? (कालचा रेट काय होता स्टीलचा?)\n[129s] CUSTOMER: Without GST, give it without GST. Basic. (विदाऊट जीएसटी, विदाऊट जीएसटी द्या. बेसिक.)\n[132s] AGENT: It was sixty-one to sixty-one three hundred, sir. (सिक्सटी वन टू सिक्सटी वन थ्री हंड्रेड होता सर.)\n[133s] CUSTOMER: Without GST. (विदाऊट जीएसटी.)\n[134s] AGENT: Yes, without GST. (हा, विदाऊट जीएसटी.)\n[134s] AGENT: I will check and tell you. I will have to confirm if it was sixty-one three hundred or one hundred. (चेक करून सांगते मी. सिक्सटी वन थ्री हंड्रेड होता का वन हंड्रेड होता मला कन्फर्म करावं लागेल.)\n[137s] CUSTOMER: Yes. (हा.)\n[137s] AGENT: And (आणि)\n[138s] CUSTOMER: Than sixty-five... okay. Then it's fine. Then if I do this, I can place an order for five tons. Yes. Confirm the size for me. Then how much will my credit be again later? (पासष्ट पेक्षा ओके. तर चालतंय. मग तुम्हाला हे केलं ना, मी एक पाच टनाची ऑर्डर करू शकतो. हा. मला साईज कन्फर्म करा. मग क्रेडिट माझं किती राहील परत नंतर?)\n[144s] AGENT: Sir, I'll tell you how it is with credit. We, if we have to take an order from the plant, then for that, two transactions have to be done with us first. (सर क्रेडिटचं कसं आहे तुम्हाला सांगते मी. आपण आपल्याला प्लांटकडून जर ऑर्डर घ्यायची असेल ना, तर त्याला दोन ट्रान्झॅक्शन्स आधी आमच्याबरोबर करायला लागतात.)\n[150s] CUSTOMER: Do we have to place two orders? (दोन ऑर्डर करावे लागतील का?)\n[151s] AGENT: Yes, two orders because your transaction needs to be visible. Even if you do it for five tons, ten tons, or thirty tons. But that transaction (हा, दोन ऑर्डर कारण की तुमचं ट्रान्झॅक्शन दिसायला लागतं. भलेही तुम्ही पाच टनाचा करा, दहा टनाचा करा किंवा तीस टनाचा करा. पण ते ट्रान्झॅक्शन)\n[155s] CUSTOMER: Then madam, listen, if we first place two orders of five tons each, yes, that will also work, no issue. That works, right? (मग मॅडम ऐका ना, आपण फर्स्टली जर दोन पाच-पाच टनाच्या जर ऑर्डर केल्या, हा, तरी चालेल, काय इश्यू नाही. तरी चालतंय ना?)\n[159s] AGENT: Yes, it will work. (हो चालेल.)\n[159s] AGENT: No issue. (काय इश्यू नाही.)\n[160s] AGENT: Just the rate is a bit, if the quantity is a bit more, it's a little better for me to negotiate further. That's why I'm saying. I will be able to negotiate in five tons. (फक्त रेट थोडा, जर थोडी क्वांटिटी जास्त असल्या, थोडासा अजून मला नेगोशिएट करायला बरं पडतं. त्यासाठी मी बोलतीये. पाच टनमध्ये मी नेगोशिएट करू शकणार.)\n[165s] CUSTOMER: But madam, that confirmation, listen madam, if I make the full 100 percent payment, hmm, then how will I get that confirmation? (पण मॅडम ते कन्फर्मेशन, ऐका ना मॅडम, जर मी फुल हंड्रेड पर्सेंट जर पेमेंट केलं, हम्म, तर मला ते कन्फर्मेशन कसं येणार?)\n[169s] AGENT: How the confirmation is, I'll tell you the process. (कन्फर्मेशन कसं आहे तुम्हाला हे प्रोसेस सांगते.)\n[170s] CUSTOMER: Meaning the vehicle comes, doesn't come, then... because that has happened with me, many times I've been cheated in that. (म्हणजे गाडी येती, नाही येते, मग कारण की ते माझ्यासोबत आहे ना, बऱ्याच वेळेस फसे झालेलं आहे त्यात.)\n[173s] AGENT: No sir, ours is completely transparent. As you... advance... now I am calling you from the head office. Our warehouse is in Chakan and in Taloja. As the material is available, you will get it. In Maharashtra, there won't be such an issue with plates either, we will see that. But and in this, once you place the order, you make the advance payment, then your order gets processed. After the order is processed, you will see all the stages in the app. That now it's loading, now the material is in transport, now it will reach, it is shown in such stages. You won't get exact tracking, but you will see it in stages. It's like that. And you get a receipt for everything. No matter how much it is, a receipt comes for it. It's like that. (नाही सर, आपलं एकदम ट्रान्सपरंट आहे. तुम्हाला जसं तुम्ही ॲडव्हान्स, आता मी हेड ऑफिसमधून कॉल करतीये तुम्हाला. आपलं वेअरहाऊस आहे चाकणमध्ये आणि तळोजा मध्ये. जसं मटेरियल अवेलेबल आहे तसं तुम्हाला भेटेल. महाराष्ट्रामध्ये प्लेटचा पण एवढा इश्यू नाही येणार, आपण बघू ते. पण आणि ह्याच्यामध्ये एकदा तुम्ही ऑर्डर प्लेस केली, तुम्ही पेमेंट ॲडव्हान्स केलं, तर तुमची ऑर्डर प्रोसेस होते. ऑर्डर प्रोसेस झाल्यावर तुम्हाला ॲपमध्ये सगळे स्टेज दिसतील. की आता लोडिंग होतंय, आता मटेरियल म्हणजे ट्रान्सपोर्टमध्ये आहे, आता पोहोचेल, अशी स्टेजेसमध्ये दिसतात. एक्झॅक्ट ट्रॅकिंग नाही भेटणार तुम्हाला, पण स्टेजेसमध्ये दिसेल तुम्हाला. असं आहे. आणि सगळ्याची रिसिट येते. भले किती पण असो, रिसिट येते ते. असं आहे.)\n[191s] CUSTOMER: Yes, okay. That I get, madam. (हा ओके. ते ते भेटतंय मॅडम.)\n[192s] AGENT: Yes, and we also give a TC. You will get JSW's TC itself. (हा आणि टीसी पण देतो आपण. JSW चाच टीसी भेटेल तुम्हाला.)\n[195s] CUSTOMER: Because from here I... Pune, from Pune itself, it's at 3C, right madam, from Patas. I was purchasing that, but now I've taken a new site, so they said they want JSW's. So I am doing this. (कारण की हे इथं नाही मी पुणे, पुण्यामधनं ते थ्री सी ला आहे ना मॅडम, पाटासवरनं. ते ते परचेस करत होतो पण आहे ना, आता नवीन साईट घेतल्या मग ते बोलले की JSW चं पाहिजे म्हणून. ते मी हे करतोय.)\n[201s] AGENT: Okay sir, no issue. (चालेल सर, काय इश्यू नाहीये.)\n[202s] CUSTOMER: Even if you call and ask them, they will also tell you how our data is, how it's not. (तुम्ही त्यांना जरी कॉल करून विचारलं ना, तरी पण ते सांगतात आपलं डेटा कसं आहे, कसं नाही.)\n[206s] AGENT: That's why I'm telling you, if we are doing long-term business, then I am not telling you to do only forty tons, or only thirty tons. Do as much as your requirement is. We then (ते आता तुम्हा म्हणून मी तुम्हाला, आपल्याला जर लॉंग टर्म बिझनेस करतोय ना, तर तुम्हाला मी बोलत नाहीये नाही चाळीस टनच करा, तीस टनच करा. तुमची जेवढी रिक्वायरमेंट आहे तसं करा. आपण मग)\n[212s] CUSTOMER: Listen madam, we'll talk about the next things later. Tell me today's rate. I will give you the order then. (ऐका ना मॅडम, पुढल्या गोष्टी बोलू आपण. मला आजचा रेट सांगा. मी तुम्हाला ऑर्डर देऊन देतो मग.)\n[215s] AGENT: Okay. Okay. I have sent you a 'hi', look. Just mention the thickness and width and length to me. Do you want a sheet or a coil. (ठीक आहे. ठीक आहे. मी तुम्हाला हाय पाठवलंय बघा. मला फक्त थिकनेस आणि विड्थ आणि लेंथला मेन्शन करा. शीट हवीये का कॉइल हवीये.)\n[219s] CUSTOMER: No, our length comes as twelve, twelve hundred only, that much. The whole (नाही, आपलं लेंथ बारा, बाराशेच येतं ना तेवढं. पूर्ण तो)\n[221s] AGENT: Twelve fifty. (बाराशे पन्नास.)\n[222s] CUSTOMER: Yes. (हा.)\n[222s] AGENT: The length is six point three, right sir? Six point three. (लेंथ सर सहा पॉईंट तीन असते ना? सहा पॉईंट तीन.)\n[224s] CUSTOMER: Not that, madam. I... yes. We need our regular one. (तो नाही हो मॅडम. मला हा. आपलं रेग्युलरच पाहिजे ते आपल्याला.)\n[227s] AGENT: Understood. I... still, confirm it to me once on WhatsApp. Thickness (समजलं. मला तरी पण मला एकदा कन्फर्म सांगा तुम्ही WhatsApp वर. थिकनेस)\n[229s] CUSTOMER: Hmm, okay. Then to you, I will, I will do this, up to about five tons, I will send the full... chetak. Hmm. (हम्म चालतंय. तो तुम्हाला आहे ना, मी आहे ना, हे करतो, एक पाच टनापर्यंत आहे ना, पूर्ण हे चेतक पाठवून देतो. हम्म.)\n[233s] AGENT: Okay. (ठीक आहे.)\n[233s] CUSTOMER: But five fifty, will I get five fifty D? (पण पाचशे पन्नास, पाचशे पन्नास डी भेटल ना?)\n[235s] AGENT: Five fifty... sir, do you want this, do you want TMT? (पाचशे पन्नास, सर तुम्हाला हे हवंय का, टीएमटी हवंय का?)\n[237s] CUSTOMER: Yes. (हो.)\n[238s] AGENT: Okay. And this TMT, are you going to supply it or is it for your own use? (अच्छा. आणि हे टीएमटी म्हणजे तुम्ही सप्लाय करणार आहे का तुमच्या ओन युजसाठी?)\n[240s] CUSTOMER: No no, I need it on the site itself. (नाही नाही, मला साईटवरच पाहिजे ते.)\n[242s] AGENT: On your site, right? (तुमच्या साईटवर ना?)\n[242s] CUSTOMER: Yes. (हो.)\n[243s] AGENT: Because TMT sir, we haven't done it for retail business. Even if it is retail, meaning if you have to give it to someone else, then I will need a work order. (कारण की टीएमटी सर आम्ही म्हणजे रिटेल बिझनेससाठी नाही हे केलंय. जरी रिटेल असेल, म्हणजे तुम्हाला दुसरीकडे द्यायचं असेल तर मला वर्क ऑर्डर लागेल.)\n[248s] CUSTOMER: No no, madam, I personally have a site running. (नाही नाही, मॅडम माझी पर्सनली साईट आहे चालू.)\n[250s] AGENT: Yes, it's a personal site, right? Yes, then no issue. We give TMT. Yes. (हो, पर्सनली साईट आहे ना? हा मग काय इश्यू नाही. आम्ही देतो टीएमटी. हा.)\n[252s] CUSTOMER: I need it on the site itself. (मला साईटवरच पाहिजे ते.)\n[253s] AGENT: Yes. Okay. If you want TMT, then sir, ours is ten tons. (हो. चालेल. टीएमटी जर हवंय तर सर दहा टन आहे आपलं.)\n[255s] CUSTOMER: What what? (काय काय?)\n[256s] AGENT: The EMOQ for TMT, minimum order quantity, is ten tons. For HR it is five tons. Yes. (टीएमटीची जी ईएमओक्यू आहे ना, मिनिमम ऑर्डर क्वांटिटी, ती दहा टन आहे. एचआरची पाच टन आहे. हा.)\n[259s] CUSTOMER: Hmm, ten tons. What is the rate for TMT then, yesterday's? (हम्म, दहा टन. टीएमटीचा काय रेट आहे मग कालचा?)\n[261s] AGENT: TMT... The rate for TMT will have to be generated. You tell me (टीएमटी, टीएमटीची रेट जनरेट करावी लागेल. मला तुम्ही सांगा)\n[263s] CUSTOMER: But listen, listen madam, for me, at what time the rate... now madam, it must have come, madam, at half past eleven everyone's rates are received. (पण ऐका, ऐका मॅडम, मला आहे ना, किती वाजता रेट, आता मॅडम, झालं असेल की मॅडम, साडे अकरा वाजता सगळ्यांचे रेट भेटलेले.)\n[266s] AGENT: No, if it had come, I would have told you immediately, right sir? I... for me your (नाही, मी आलं असतं तर लगेच सांगितलं असतं ना सर तुम्हाला. मी मला तुमचा)\n[269s] CUSTOMER: Check for me and give me the rates for TMT. I will send you four sheets. (मला चेक करून आहे ना, टीएमटीचे आहे ना, रेट द्या. मी तुम्हाला चार शीट टाकतो.)\n[272s] AGENT: Okay, okay. Fine. Tell me the width and this, I will send the rate accordingly. As it is. (चालेल, चालेल. ठीक आहे. मला विड्थ आणि हे सांगा, त्याप्रमाणे मी टाकते रेट. जसा आहे तसा.)\n[274s] CUSTOMER: Okay, okay. I will send it to you on WhatsApp. And also give me this, give me the estimate itself then, immediately. (चालतंय, चालतंय. मी तुम्हाला WhatsApp ला टाकतो. आणि मला हे पण द्या, एस्टिमेट काढूनच द्या मग लगेच.)\n[278s] AGENT: Okay, okay. Fine. (चालेल, चालेल. ठीक आहे.)\n[279s] CUSTOMER: Okay. (ओके.)\n[280s] AGENT: Okay. (ओके.)", "language": "Marathi", "languages": "[\"Marathi\", \"English\"]", "turn_count": 126, "connected": 1, "audio_notes": "clear: There is some minor background noise on the customer's side, but it does not significantly affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "126 turns, clean transcript (0% inaudible)", "band_language": "Marathi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 8.5, "pitch_score_band": "green", "pitch_missed_steps": "[\"NR3 Full discovery (8 Qs)\"]", "pitch_coaching_note": "When a customer is unclear on specs like thickness, first confirm the product category (e.g., 'Are you looking for sheets/coils or for TMT bars for construction?') to avoid confusion.", "usp_relevance": "matched", "rubric_inferred": 0, "segment_detected": "construction", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, a construction contractor in Pune, called after registering. He has an immediate need for TMT (initially mistaken for HR) for a slab casting project. The customer expressed concern about 100% advance payment due to past issues, which the agent handled well by explaining platform transparency and suggesting a smaller trial order. The call concluded with the customer agreeing to send exact specs via WhatsApp, and the agent committing to provide a quote once daily rates are available.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, Anupreeti speaking from JSW One, from Jindal.\", \"comment\": \"The agent provided a warm, professional opening, identifying herself and the company before the customer immediately pivoted to pricing.\"}, {\"step_id\": \"NR2\", \"result\": \"full\", \"questions_hit\": 4, \"evidence\": \"And your delivery location is Pune itself, right sir?\", \"comment\": \"Agent confirmed customer name, delivery city (Pune), involvement (implied by customer leading the inquiry), and contact method (by sending a WhatsApp).\"}, {\"step_id\": \"NR3\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"And this sir, are you in manufacturing or how is it?\", \"comment\": \"Agent successfully asked about business type, application, brands used, and current JSW buying status. Missed monthly tonnage, payment terms, and reasons for not buying direct before.\"}, {\"step_id\": \"NR4\", \"result\": \"pass\", \"evidence\": \"No sir, ours is completely transparent... you will see all the stages in the app... and we also give a TC. You will get JSW's TC itself.\", \"comment\": \"In response to a trust issue, the agent effectively explained the platform's transparency, app-based tracking, and the provision of an official JSW Test Certificate.\"}, {\"step_id\": \"NR5\", \"result\": \"pass\", \"evidence\": \"Tell me the width and this, I will send the rate accordingly. As it is.\", \"comment\": \"The agent identified a current need, clarified it was for TMT not HR, and secured a commitment from the customer to send the full specifications via WhatsApp.\"}, {\"step_id\": \"NR6\", \"result\": \"pass\", \"evidence\": \"I will send it to you on WhatsApp. And also give me this, give me the estimate itself then, immediately.\", \"comment\": \"The call closed with a clear next step: customer will send specs on WhatsApp, and the agent will send a quote/estimate once the daily price is available.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"When a customer is unclear on specs like thickness, first confirm the product category (e.g., 'Are you looking for sheets/coils or for TMT bars for construction?') to avoid confusion.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"No madam, who takes that much, 100 percent?\", \"response\": \"No, how it is sir, you reduce the quantity. If you have a minimum of forty to fifty tons in a month, you give me less quantity for now.\"}], \"call_summary\": \"The customer, a construction contractor in Pune, called after registering. He has an immediate need for TMT (initially mistaken for HR) for a slab casting project. The customer expressed concern about 100% advance payment due to past issues, which the agent handled well by explaining platform transparency and suggesting a smaller trial order. The call concluded with the customer agreeing to send exact specs via WhatsApp, and the agent committing to provide a quote once daily rates are available.\"}", "error": null, "latency_ms": 51562, "input_tokens": 8422, "output_tokens": 968, "created_at": "2026-09-25 11:33:39", "sentiment": "positive", "sentiment_score": 0.208, "sentiment_confidence": "high", "pos": 14, "neg": 9, "lex_hits": 30, "objection_phrases": "[]", "sentiment_method": "lexical only", "talk_ratio": 0.557, "agent_talk_sec": 135.6, "customer_talk_sec": 107.7, "dead_air_sec": 384.7, "longest_monologue_sec": 17.8, "agent_wpm": 388.1, "interruptions": 0, "agent_turns": 65, "customer_turns": 61, "discovery_qs": 22, "words_agent": 877, "words_customer": 601, "monologue_heavy": 0, "turns": [ { "ucid": "21112178850251151", "idx": 0, "speaker": "agent", "start_s": 5.17, "end_s": 5.6, "text_en": "Hello", "text_native": "हॅलो" }, { "ucid": "21112178850251151", "idx": 1, "speaker": "customer", "start_s": 6.6, "end_s": 6.99, "text_en": "Hello", "text_native": "हॅलो" }, { "ucid": "21112178850251151", "idx": 2, "speaker": "agent", "start_s": 7.6, "end_s": 8.6, "text_en": "Is Akshay sir speaking?", "text_native": "अक्षय सर बोलतायत?" }, { "ucid": "21112178850251151", "idx": 3, "speaker": "customer", "start_s": 8.98, "end_s": 9.23, "text_en": "Yes.", "text_native": "हा." }, { "ucid": "21112178850251151", "idx": 4, "speaker": "agent", "start_s": 9.5, "end_s": 11.38, "text_en": "Sir, Anupreeti speaking from JSW One, from Jindal.", "text_native": "सर अनुप्रीती बोलतीये JSW One मधून, जिंदालची." }, { "ucid": "21112178850251151", "idx": 5, "speaker": "customer", "start_s": 11.46, "end_s": 12.5, "text_en": "What what? JSW, Jindal?", "text_native": "काय काय? JSW, जिंदाल?" }, { "ucid": "21112178850251151", "idx": 6, "speaker": "agent", "start_s": 12.5, "end_s": 12.76, "text_en": "Yes.", "text_native": "हा." }, { "ucid": "21112178850251151", "idx": 7, "speaker": "customer", "start_s": 13.1, "end_s": 15.1, "text_en": "Okay. Yes. Madam, listen, what is today's rate?", "text_native": "ओके. हा. मॅडम ऐका ना, आजचा काय रेट झालाय?" }, { "ucid": "21112178850251151", "idx": 8, "speaker": "agent", "start_s": 15.48, "end_s": 17.2, "text_en": "Rate sir, what are you asking for? For HR, for CR?", "text_native": "रेट सर कशाचा विचारताय? HR चा, CR चा?" }, { "ucid": "21112178850251151", "idx": 9, "speaker": "customer", "start_s": 17.6, "end_s": 17.9, "text_en": "What what?", "text_native": "काय काय?" }, { "ucid": "21112178850251151", "idx": 10, "speaker": "agent", "start_s": 18.1, "end_s": 19.2, "text_en": "HR ma- are you asking for HR?", "text_native": "HR मा- HR चं विचारताय का?" }, { "ucid": "21112178850251151", "idx": 11, "speaker": "customer", "start_s": 19.5, "end_s": 19.8, "text_en": "Yes.", "text_native": "हो." }, { "ucid": "21112178850251151", "idx": 12, "speaker": "agent", "start_s": 20.2, "end_s": 21.8, "text_en": "For HR sir, today's rate has not yet arrived with us.", "text_native": "HR सर अजून आजचा रेट नाही आलाय आमच्याकडे." }, { "ucid": "21112178850251151", "idx": 13, "speaker": "customer", "start_s": 22.1, "end_s": 23.4, "text_en": "At what, what time will it come, madam?", "text_native": "किती, किती वाजता येईल मॅडम तरी?" }, { "ucid": "21112178850251151", "idx": 14, "speaker": "agent", "start_s": 23.6, "end_s": 25.2, "text_en": "It will come in a little while. It will come by twelve, quarter past twelve.", "text_native": "थोड्या वेळात येईल. बारा सव्वा बारा पर्यंत येईल." }, { "ucid": "21112178850251151", "idx": 15, "speaker": "customer", "start_s": 25.6, "end_s": 28.8, "text_en": "Okay madam. Please do that much for me, tell me the rate. Because the thing is, I have to place an order.", "text_native": "चालतंय मॅडम. मला तेवढा हे करा ना, रेट सांगा ना. कारण की विषय काय आहे, मला ऑर्डर करायचंय." }, { "ucid": "21112178850251151", "idx": 16, "speaker": "agent", "start_s": 28.8, "end_s": 29.1, "text_en": "Hmm.", "text_native": "हम्म." }, { "ucid": "21112178850251151", "idx": 17, "speaker": "agent", "start_s": 30.8, "end_s": 32.8, "text_en": "What is your requirement for HR, sir? Which grade, what thickness?", "text_native": "HR ची काय रिक्वायरमेंट आहे सर तुमची? कुठला ग्रेड, काय थिकनेस?" }, { "ucid": "21112178850251151", "idx": 18, "speaker": "customer", "start_s": 33.2, "end_s": 37.8, "text_en": "Hmm. Uh fifty uh fifty thousand five hundred, five fifty, the requirement was for both combined.", "text_native": "हम्म. अ फिफ्टी अ फिफ्टी थाउजंड पाचशे साडेपाचशे दोन्ही जमून रिक्वायरमेंट होती." }, { "ucid": "21112178850251151", "idx": 19, "speaker": "agent", "start_s": 38.1, "end_s": 38.7, "text_en": "What is the thickness, sir?", "text_native": "थिकनेस काय आहे सर?" }, { "ucid": "21112178850251151", "idx": 20, "speaker": "customer", "start_s": 39.2, "end_s": 40.0, "text_en": "Thickness", "text_native": "थिकनेस" }, { "ucid": "21112178850251151", "idx": 21, "speaker": "agent", "start_s": 40.0, "end_s": 43.0, "text_en": "We provide from 1.6 mm to 20 mm. So what thickness will we need?", "text_native": "1.6 mm to 20 mm पर्यंत देतो आपण. तर थिकनेस काय आम्हाला लागेल?" }, { "ucid": "21112178850251151", "idx": 22, "speaker": "customer", "start_s": 43.2, "end_s": 44.8, "text_en": "You can do both for me, madam.", "text_native": "मला ते दोन्ही पण हे कराल मॅडम." }, { "ucid": "21112178850251151", "idx": 23, "speaker": "agent", "start_s": 45.2, "end_s": 46.8, "text_en": "Hmm. And I will also need the grade.", "text_native": "हम्म. आणि दुसरा ग्रेड पण लागेल मला." }, { "ucid": "21112178850251151", "idx": 24, "speaker": "customer", "start_s": 46.8, "end_s": 47.8, "text_en": "Grade", "text_native": "ग्रेड" }, { "ucid": "21112178850251151", "idx": 25, "speaker": "agent", "start_s": 47.8, "end_s": 49.8, "text_en": "BR... do you want 250 BR, or 350 BR?", "text_native": "BR 250 BR हवंय, 350 BR हवंय?" }, { "ucid": "21112178850251151", "idx": 26, "speaker": "customer", "start_s": 50.2, "end_s": 50.5, "text_en": "Hello?", "text_native": "हॅलो?" }, { "ucid": "21112178850251151", "idx": 27, "speaker": "customer", "start_s": 51.2, "end_s": 51.8, "text_en": "250.", "text_native": "250." }, { "ucid": "21112178850251151", "idx": 28, "speaker": "agent", "start_s": 52.0, "end_s": 52.8, "text_en": "250. Okay. Hmm.", "text_native": "250. ओके. हम्म." }, { "ucid": "21112178850251151", "idx": 29, "speaker": "agent", "start_s": 53.4, "end_s": 55.0, "text_en": "And this sir, are you in manufacturing or how is it?", "text_native": "आणि हे सर मॅन्युफॅक्चरिंग मध्ये आहे तुम्ही का म्हणजे कसं?" }, { "ucid": "21112178850251151", "idx": 30, "speaker": "customer", "start_s": 55.2, "end_s": 55.9, "text_en": "Manufacturing.", "text_native": "मॅन्युफॅक्चरिंग." }, { "ucid": "21112178850251151", "idx": 31, "speaker": "agent", "start_s": 56.1, "end_s": 56.9, "text_en": "What is your application, sir?", "text_native": "काय ॲप्लिकेशन आहे सर आपलं?" }, { "ucid": "21112178850251151", "idx": 32, "speaker": "customer", "start_s": 57.2, "end_s": 57.6, "text_en": "What what?", "text_native": "काय काय?" }, { "ucid": "21112178850251151", "idx": 33, "speaker": "agent", "start_s": 57.8, "end_s": 59.6, "text_en": "Application means what do you need the HR sheet or coil for?", "text_native": "ॲप्लिकेशन म्हणजे कशासाठी लागतं तुम्हाला HR शीट किंवा कॉइल?" }, { "ucid": "21112178850251151", "idx": 34, "speaker": "customer", "start_s": 59.9, "end_s": 63.0, "text_en": "File... I need it for... it's all for our construction, madam. Proper. Because we", "text_native": "फाईल मला यासाठी आपल्या कन्स्ट्रक्शनसाठी आहे मॅडम सगळं. प्रॉपर. कारण की आम्हाला" }, { "ucid": "21112178850251151", "idx": 35, "speaker": "agent", "start_s": 63.0, "end_s": 63.8, "text_en": "For construction.", "text_native": "कन्स्ट्रक्शनसाठी." }, { "ucid": "21112178850251151", "idx": 36, "speaker": "customer", "start_s": 63.8, "end_s": 64.8, "text_en": "For construction, for meeting.", "text_native": "कन्स्ट्रक्शनसाठी, मिटिंगसाठी." }, { "ucid": "21112178850251151", "idx": 37, "speaker": "agent", "start_s": 65.2, "end_s": 65.6, "text_en": "Okay.", "text_native": "अच्छा." }, { "ucid": "21112178850251151", "idx": 38, "speaker": "customer", "start_s": 65.9, "end_s": 67.0, "text_en": "I have slab casting. Yes.", "text_native": "स्लॅब कास्टिंग आहे मला. हा." }, { "ucid": "21112178850251151", "idx": 39, "speaker": "agent", "start_s": 67.0, "end_s": 67.9, "text_en": "Yes, slab casting. Okay.", "text_native": "हा स्लॅब कास्टिंग. ओके." }, { "ucid": "21112178850251151", "idx": 40, "speaker": "customer", "start_s": 68.2, "end_s": 68.5, "text_en": "Hmm.", "text_native": "हम्म." }, { "ucid": "21112178850251151", "idx": 41, "speaker": "agent", "start_s": 68.8, "end_s": 71.2, "text_en": "Sir, please confirm the grade for me once. I will tell you. And how many tons is the order, sir?", "text_native": "सर मला एकदा कन्फर्म तुम्ही ग्रेड सांगा. मी तुम्हाला सांगते आणि किती टनची ऑर्डर आहे सर?" }, { "ucid": "21112178850251151", "idx": 42, "speaker": "customer", "start_s": 71.5, "end_s": 78.8, "text_en": "Mine is forty. Meaning first, it's the first, right? Yes. The first order is for 40 tons and for the second, if you give a good rate, then we can give an extra order as well. Because now, just now my work has started.", "text_native": "माझी चाळीस. म्हणजे फर्स्ट, फर्स्ट आहे ना? हा. फर्स्ट चाळीस टनची ऑर्डर आहे आणि सेकंडची मग तुम्ही जर रेट चांगला दिला तर मग एक्स्ट्रा पण ऑर्डर देऊ शकतो आपण. कारण की आत्ता जस्ट नाऊ काम चालू झालेलं आहे माझं." }, { "ucid": "21112178850251151", "idx": 43, "speaker": "agent", "start_s": 79.0, "end_s": 80.2, "text_en": "Okay, okay sir. What I'll do is", "text_native": "ठीक आहे, ठीक आहे सर. मी तुम्हाला काय करते" }, { "ucid": "21112178850251151", "idx": 44, "speaker": "customer", "start_s": 80.2, "end_s": 83.8, "text_en": "The work has now reached the second floor. And my work is up to the twenty-fifth, twenty-fifth floor.", "text_native": "सेकंड फ्लोरला आलंय आत्ता काम. का आणि माझं आहे ट्वेंटी फाईव्ह, ट्वेंटी फाईव्ह फ्लोरपर्यंत काम." }, { "ucid": "21112178850251151", "idx": 45, "speaker": "agent", "start_s": 84.0, "end_s": 90.0, "text_en": "Okay, understood sir, understood. You please confirm the thickness for HR, what it is. We provide from 1.6. But if you tell me the proper thickness, I can give the rate accordingly. And your delivery location is Pune itself, right sir?", "text_native": "अच्छा, समजलं सर, समजलं. तुम्ही HR चं एकदा थिकनेस कन्फर्म करा काय आहे ते. 1.6 पासून आपण देतो. पण मला प्रॉपर थिकनेस तुम्ही सांगितलं तर तसा रेट देऊ शकते. आणि तुमचा डिलिव्हरी लोकेशन पुण्याचाच आहे ना सर?" }, { "ucid": "21112178850251151", "idx": 46, "speaker": "customer", "start_s": 90.2, "end_s": 91.5, "text_en": "In Pune, in Pune. Proper. Yes.", "text_native": "पुण्यात, पुण्यात. प्रॉपर. हो." }, { "ucid": "21112178850251151", "idx": 47, "speaker": "agent", "start_s": 91.5, "end_s": 93.0, "text_en": "Okay. Okay sir. I will once on WhatsApp", "text_native": "ओके. ठीक आहे सर. मी तुम्हाला एकदा WhatsApp वर" }, { "ucid": "21112178850251151", "idx": 48, "speaker": "customer", "start_s": 93.0, "end_s": 96.8, "text_en": "Listen madam, just give me the rate, after putting the rate, if you give the rate, then I will do the further process. Then further", "text_native": "ऐका ना मॅडम, मला फक्त मग रेट, रेट टाकून, रेट दिल्या ना, तर मग मी पुढली प्रोसेस करून घेतो मग. पुढं मग" }, { "ucid": "21112178850251151", "idx": 49, "speaker": "agent", "start_s": 96.8, "end_s": 97.5, "text_en": "Yes, okay, okay sir.", "text_native": "हा चालेल, ठीक आहे सर." }, { "ucid": "21112178850251151", "idx": 50, "speaker": "customer", "start_s": 97.5, "end_s": 98.0, "text_en": "Yes, yes, okay.", "text_native": "हो हो चालेल." }, { "ucid": "21112178850251151", "idx": 51, "speaker": "agent", "start_s": 98.2, "end_s": 99.8, "text_en": "And now, do you use only JSW's or how is it? Tata?", "text_native": "आणि आता JSW चंच वापरता का कसं? टाटा?" }, { "ucid": "21112178850251151", "idx": 52, "speaker": "customer", "start_s": 99.9, "end_s": 101.0, "text_en": "JSW's, JSW's, I have to take JSW's.", "text_native": "JSW चं, JSW चं, JSW चं घ्यायचंय." }, { "ucid": "21112178850251151", "idx": 53, "speaker": "agent", "start_s": 101.0, "end_s": 103.5, "text_en": "Okay, fine. And sir, we, since it's our first order, it is in advance only.", "text_native": "अच्छा, ठीक आहे. आणि सर आम्ही, पहिली ऑर्डर आहे ना आपली, ती ॲडव्हान्समध्येच असते." }, { "ucid": "21112178850251151", "idx": 54, "speaker": "customer", "start_s": 103.8, "end_s": 104.0, "text_en": "Hmm?", "text_native": "हम्म?" }, { "ucid": "21112178850251151", "idx": 55, "speaker": "agent", "start_s": 104.4, "end_s": 105.8, "text_en": "It is in advance, 100 percent advance.", "text_native": "ॲडव्हान्समध्ये असते, हंड्रेड पर्सेंट ॲडव्हान्स." }, { "ucid": "21112178850251151", "idx": 56, "speaker": "customer", "start_s": 106.0, "end_s": 107.0, "text_en": "How much, how much percent advance?", "text_native": "किती, किती पर्सेंट ॲडव्हान्स?" }, { "ucid": "21112178850251151", "idx": 57, "speaker": "agent", "start_s": 107.2, "end_s": 107.8, "text_en": "100 percent.", "text_native": "हंड्रेड पर्सेंट." }, { "ucid": "21112178850251151", "idx": 58, "speaker": "customer", "start_s": 108.2, "end_s": 109.5, "text_en": "No madam, who takes that much, 100 percent?", "text_native": "नाही ना मॅडम, तेवढं कोण घेतंय हंड्रेड पर्सेंट?" }, { "ucid": "21112178850251151", "idx": 59, "speaker": "agent", "start_s": 109.6, "end_s": 115.2, "text_en": "No, how it is sir, you reduce the quantity. If you have a minimum of forty to fifty tons in a month, you give me less quantity for now. I will place a plant order later, sir. How it is for us, for a plant order", "text_native": "नाही, कसं आहे सर, तुम्ही क्वांटिटी कमी करा. तुम्हाला जर महिन्यातून एक कमीत कमी चाळीस पन्नास टन असेल ना, तुम्ही आता सध्या क्वांटिटी कमी द्या मला. मी नंतर प्लांट ऑर्डर करते ना सर. आपलं कसं आहे, प्लांट ऑर्डरसाठी" }, { "ucid": "21112178850251151", "idx": 60, "speaker": "customer", "start_s": 115.2, "end_s": 115.8, "text_en": "Minimum", "text_native": "कमीत कमी" }, { "ucid": "21112178850251151", "idx": 61, "speaker": "agent", "start_s": 116.0, "end_s": 117.5, "text_en": "Our minimum is five tons for HR.", "text_native": "कमीत कमी आपलं पाच टन आहे HR चं." }, { "ucid": "21112178850251151", "idx": 62, "speaker": "customer", "start_s": 118.8, "end_s": 120.0, "text_en": "Five tons... can come, five tons.", "text_native": "पाच टन येऊ शकतो पाच टन." }, { "ucid": "21112178850251151", "idx": 63, "speaker": "agent", "start_s": 120.2, "end_s": 121.8, "text_en": "You can give five tons. One size, per size five tons.", "text_native": "पाच टन देऊ शकता तुम्ही. एक साईज, पर साईज पाच टन." }, { "ucid": "21112178850251151", "idx": 64, "speaker": "customer", "start_s": 122.2, "end_s": 123.5, "text_en": "Hmm, okay madam. What was yesterday's rate?", "text_native": "हम्म, चालतंय मॅडम. कालचा रेट किती होता?" }, { "ucid": "21112178850251151", "idx": 65, "speaker": "agent", "start_s": 123.8, "end_s": 126.8, "text_en": "Yesterday's rate, one second. Yesterday's", "text_native": "कालचा रेट, एक सेकंद. कालचा" }, { "ucid": "21112178850251151", "idx": 66, "speaker": "customer", "start_s": 127.2, "end_s": 128.2, "text_en": "What was yesterday's rate for steel?", "text_native": "कालचा रेट काय होता स्टीलचा?" }, { "ucid": "21112178850251151", "idx": 67, "speaker": "customer", "start_s": 129.2, "end_s": 131.2, "text_en": "Without GST, give it without GST. Basic.", "text_native": "विदाऊट जीएसटी, विदाऊट जीएसटी द्या. बेसिक." }, { "ucid": "21112178850251151", "idx": 68, "speaker": "agent", "start_s": 131.8, "end_s": 133.2, "text_en": "It was sixty-one to sixty-one three hundred, sir.", "text_native": "सिक्सटी वन टू सिक्सटी वन थ्री हंड्रेड होता सर." }, { "ucid": "21112178850251151", "idx": 69, "speaker": "customer", "start_s": 133.2, "end_s": 133.8, "text_en": "Without GST.", "text_native": "विदाऊट जीएसटी." }, { "ucid": "21112178850251151", "idx": 70, "speaker": "agent", "start_s": 134.0, "end_s": 134.5, "text_en": "Yes, without GST.", "text_native": "हा, विदाऊट जीएसटी." }, { "ucid": "21112178850251151", "idx": 71, "speaker": "agent", "start_s": 134.5, "end_s": 137.0, "text_en": "I will check and tell you. I will have to confirm if it was sixty-one three hundred or one hundred.", "text_native": "चेक करून सांगते मी. सिक्सटी वन थ्री हंड्रेड होता का वन हंड्रेड होता मला कन्फर्म करावं लागेल." }, { "ucid": "21112178850251151", "idx": 72, "speaker": "customer", "start_s": 137.0, "end_s": 137.2, "text_en": "Yes.", "text_native": "हा." }, { "ucid": "21112178850251151", "idx": 73, "speaker": "agent", "start_s": 137.2, "end_s": 137.5, "text_en": "And", "text_native": "आणि" }, { "ucid": "21112178850251151", "idx": 74, "speaker": "customer", "start_s": 137.8, "end_s": 144.2, "text_en": "Than sixty-five... okay. Then it's fine. Then if I do this, I can place an order for five tons. Yes. Confirm the size for me. Then how much will my credit be again later?", "text_native": "पासष्ट पेक्षा ओके. तर चालतंय. मग तुम्हाला हे केलं ना, मी एक पाच टनाची ऑर्डर करू शकतो. हा. मला साईज कन्फर्म करा. मग क्रेडिट माझं किती राहील परत नंतर?" }, { "ucid": "21112178850251151", "idx": 75, "speaker": "agent", "start_s": 144.5, "end_s": 149.5, "text_en": "Sir, I'll tell you how it is with credit. We, if we have to take an order from the plant, then for that, two transactions have to be done with us first.", "text_native": "सर क्रेडिटचं कसं आहे तुम्हाला सांगते मी. आपण आपल्याला प्लांटकडून जर ऑर्डर घ्यायची असेल ना, तर त्याला दोन ट्रान्झॅक्शन्स आधी आमच्याबरोबर करायला लागतात." }, { "ucid": "21112178850251151", "idx": 76, "speaker": "customer", "start_s": 149.8, "end_s": 150.8, "text_en": "Do we have to place two orders?", "text_native": "दोन ऑर्डर करावे लागतील का?" }, { "ucid": "21112178850251151", "idx": 77, "speaker": "agent", "start_s": 151.0, "end_s": 155.0, "text_en": "Yes, two orders because your transaction needs to be visible. Even if you do it for five tons, ten tons, or thirty tons. But that transaction", "text_native": "हा, दोन ऑर्डर कारण की तुमचं ट्रान्झॅक्शन दिसायला लागतं. भलेही तुम्ही पाच टनाचा करा, दहा टनाचा करा किंवा तीस टनाचा करा. पण ते ट्रान्झॅक्शन" }, { "ucid": "21112178850251151", "idx": 78, "speaker": "customer", "start_s": 155.0, "end_s": 158.8, "text_en": "Then madam, listen, if we first place two orders of five tons each, yes, that will also work, no issue. That works, right?", "text_native": "मग मॅडम ऐका ना, आपण फर्स्टली जर दोन पाच-पाच टनाच्या जर ऑर्डर केल्या, हा, तरी चालेल, काय इश्यू नाही. तरी चालतंय ना?" }, { "ucid": "21112178850251151", "idx": 79, "speaker": "agent", "start_s": 158.8, "end_s": 159.2, "text_en": "Yes, it will work.", "text_native": "हो चालेल." }, { "ucid": "21112178850251151", "idx": 80, "speaker": "agent", "start_s": 159.2, "end_s": 159.8, "text_en": "No issue.", "text_native": "काय इश्यू नाही." }, { "ucid": "21112178850251151", "idx": 81, "speaker": "agent", "start_s": 159.8, "end_s": 164.8, "text_en": "Just the rate is a bit, if the quantity is a bit more, it's a little better for me to negotiate further. That's why I'm saying. I will be able to negotiate in five tons.", "text_native": "फक्त रेट थोडा, जर थोडी क्वांटिटी जास्त असल्या, थोडासा अजून मला नेगोशिएट करायला बरं पडतं. त्यासाठी मी बोलतीये. पाच टनमध्ये मी नेगोशिएट करू शकणार." }, { "ucid": "21112178850251151", "idx": 82, "speaker": "customer", "start_s": 165.2, "end_s": 168.8, "text_en": "But madam, that confirmation, listen madam, if I make the full 100 percent payment, hmm, then how will I get that confirmation?", "text_native": "पण मॅडम ते कन्फर्मेशन, ऐका ना मॅडम, जर मी फुल हंड्रेड पर्सेंट जर पेमेंट केलं, हम्म, तर मला ते कन्फर्मेशन कसं येणार?" }, { "ucid": "21112178850251151", "idx": 83, "speaker": "agent", "start_s": 168.8, "end_s": 170.0, "text_en": "How the confirmation is, I'll tell you the process.", "text_native": "कन्फर्मेशन कसं आहे तुम्हाला हे प्रोसेस सांगते." }, { "ucid": "21112178850251151", "idx": 84, "speaker": "customer", "start_s": 170.2, "end_s": 173.2, "text_en": "Meaning the vehicle comes, doesn't come, then... because that has happened with me, many times I've been cheated in that.", "text_native": "म्हणजे गाडी येती, नाही येते, मग कारण की ते माझ्यासोबत आहे ना, बऱ्याच वेळेस फसे झालेलं आहे त्यात." }, { "ucid": "21112178850251151", "idx": 85, "speaker": "agent", "start_s": 173.2, "end_s": 191.0, "text_en": "No sir, ours is completely transparent. As you... advance... now I am calling you from the head office. Our warehouse is in Chakan and in Taloja. As the material is available, you will get it. In Maharashtra, there won't be such an issue with plates either, we will see that. But and in this, once you place the order, you make the advance payment, then your order gets processed. After the order is processed, you will see all the stages in the app. That now it's loading, now the material is in transport, now it will reach, it is shown in such stages. You won't get exact tracking, but you will see it in stages. It's like that. And you get a receipt for everything. No matter how much it is, a receipt comes for it. It's like that.", "text_native": "नाही सर, आपलं एकदम ट्रान्सपरंट आहे. तुम्हाला जसं तुम्ही ॲडव्हान्स, आता मी हेड ऑफिसमधून कॉल करतीये तुम्हाला. आपलं वेअरहाऊस आहे चाकणमध्ये आणि तळोजा मध्ये. जसं मटेरियल अवेलेबल आहे तसं तुम्हाला भेटेल. महाराष्ट्रामध्ये प्लेटचा पण एवढा इश्यू नाही येणार, आपण बघू ते. पण आणि ह्याच्यामध्ये एकदा तुम्ही ऑर्डर प्लेस केली, तुम्ही पेमेंट ॲडव्हान्स केलं, तर तुमची ऑर्डर प्रोसेस होते. ऑर्डर प्रोसेस झाल्यावर तुम्हाला ॲपमध्ये सगळे स्टेज दिसतील. की आता लोडिंग होतंय, आता मटेरियल म्हणजे ट्रान्सपोर्टमध्ये आहे, आता पोहोचेल, अशी स्टेजेसमध्ये दिसतात. एक्झॅक्ट ट्रॅकिंग नाही भेटणार तुम्हाला, पण स्टेजेसमध्ये दिसेल तुम्हाला. असं आहे. आणि सगळ्याची रिसिट येते. भले किती पण असो, रिसिट येते ते. असं आहे." }, { "ucid": "21112178850251151", "idx": 86, "speaker": "customer", "start_s": 191.2, "end_s": 192.2, "text_en": "Yes, okay. That I get, madam.", "text_native": "हा ओके. ते ते भेटतंय मॅडम." }, { "ucid": "21112178850251151", "idx": 87, "speaker": "agent", "start_s": 192.2, "end_s": 194.2, "text_en": "Yes, and we also give a TC. You will get JSW's TC itself.", "text_native": "हा आणि टीसी पण देतो आपण. JSW चाच टीसी भेटेल तुम्हाला." }, { "ucid": "21112178850251151", "idx": 88, "speaker": "customer", "start_s": 194.8, "end_s": 200.8, "text_en": "Because from here I... Pune, from Pune itself, it's at 3C, right madam, from Patas. I was purchasing that, but now I've taken a new site, so they said they want JSW's. So I am doing this.", "text_native": "कारण की हे इथं नाही मी पुणे, पुण्यामधनं ते थ्री सी ला आहे ना मॅडम, पाटासवरनं. ते ते परचेस करत होतो पण आहे ना, आता नवीन साईट घेतल्या मग ते बोलले की JSW चं पाहिजे म्हणून. ते मी हे करतोय." }, { "ucid": "21112178850251151", "idx": 89, "speaker": "agent", "start_s": 201.2, "end_s": 202.2, "text_en": "Okay sir, no issue.", "text_native": "चालेल सर, काय इश्यू नाहीये." }, { "ucid": "21112178850251151", "idx": 90, "speaker": "customer", "start_s": 202.2, "end_s": 205.2, "text_en": "Even if you call and ask them, they will also tell you how our data is, how it's not.", "text_native": "तुम्ही त्यांना जरी कॉल करून विचारलं ना, तरी पण ते सांगतात आपलं डेटा कसं आहे, कसं नाही." }, { "ucid": "21112178850251151", "idx": 91, "speaker": "agent", "start_s": 205.5, "end_s": 211.2, "text_en": "That's why I'm telling you, if we are doing long-term business, then I am not telling you to do only forty tons, or only thirty tons. Do as much as your requirement is. We then", "text_native": "ते आता तुम्हा म्हणून मी तुम्हाला, आपल्याला जर लॉंग टर्म बिझनेस करतोय ना, तर तुम्हाला मी बोलत नाहीये नाही चाळीस टनच करा, तीस टनच करा. तुमची जेवढी रिक्वायरमेंट आहे तसं करा. आपण मग" }, { "ucid": "21112178850251151", "idx": 92, "speaker": "customer", "start_s": 211.5, "end_s": 214.5, "text_en": "Listen madam, we'll talk about the next things later. Tell me today's rate. I will give you the order then.", "text_native": "ऐका ना मॅडम, पुढल्या गोष्टी बोलू आपण. मला आजचा रेट सांगा. मी तुम्हाला ऑर्डर देऊन देतो मग." }, { "ucid": "21112178850251151", "idx": 93, "speaker": "agent", "start_s": 214.6, "end_s": 218.5, "text_en": "Okay. Okay. I have sent you a 'hi', look. Just mention the thickness and width and length to me. Do you want a sheet or a coil.", "text_native": "ठीक आहे. ठीक आहे. मी तुम्हाला हाय पाठवलंय बघा. मला फक्त थिकनेस आणि विड्थ आणि लेंथला मेन्शन करा. शीट हवीये का कॉइल हवीये." }, { "ucid": "21112178850251151", "idx": 94, "speaker": "customer", "start_s": 218.6, "end_s": 220.8, "text_en": "No, our length comes as twelve, twelve hundred only, that much. The whole", "text_native": "नाही, आपलं लेंथ बारा, बाराशेच येतं ना तेवढं. पूर्ण तो" }, { "ucid": "21112178850251151", "idx": 95, "speaker": "agent", "start_s": 220.8, "end_s": 221.5, "text_en": "Twelve fifty.", "text_native": "बाराशे पन्नास." }, { "ucid": "21112178850251151", "idx": 96, "speaker": "customer", "start_s": 221.8, "end_s": 222.0, "text_en": "Yes.", "text_native": "हा." }, { "ucid": "21112178850251151", "idx": 97, "speaker": "agent", "start_s": 222.2, "end_s": 223.8, "text_en": "The length is six point three, right sir? Six point three.", "text_native": "लेंथ सर सहा पॉईंट तीन असते ना? सहा पॉईंट तीन." }, { "ucid": "21112178850251151", "idx": 98, "speaker": "customer", "start_s": 224.2, "end_s": 226.5, "text_en": "Not that, madam. I... yes. We need our regular one.", "text_native": "तो नाही हो मॅडम. मला हा. आपलं रेग्युलरच पाहिजे ते आपल्याला." }, { "ucid": "21112178850251151", "idx": 99, "speaker": "agent", "start_s": 226.8, "end_s": 229.0, "text_en": "Understood. I... still, confirm it to me once on WhatsApp. Thickness", "text_native": "समजलं. मला तरी पण मला एकदा कन्फर्म सांगा तुम्ही WhatsApp वर. थिकनेस" }, { "ucid": "21112178850251151", "idx": 100, "speaker": "customer", "start_s": 229.2, "end_s": 232.8, "text_en": "Hmm, okay. Then to you, I will, I will do this, up to about five tons, I will send the full... chetak. Hmm.", "text_native": "हम्म चालतंय. तो तुम्हाला आहे ना, मी आहे ना, हे करतो, एक पाच टनापर्यंत आहे ना, पूर्ण हे चेतक पाठवून देतो. हम्म." }, { "ucid": "21112178850251151", "idx": 101, "speaker": "agent", "start_s": 232.8, "end_s": 233.2, "text_en": "Okay.", "text_native": "ठीक आहे." }, { "ucid": "21112178850251151", "idx": 102, "speaker": "customer", "start_s": 233.2, "end_s": 234.5, "text_en": "But five fifty, will I get five fifty D?", "text_native": "पण पाचशे पन्नास, पाचशे पन्नास डी भेटल ना?" }, { "ucid": "21112178850251151", "idx": 103, "speaker": "agent", "start_s": 234.8, "end_s": 236.5, "text_en": "Five fifty... sir, do you want this, do you want TMT?", "text_native": "पाचशे पन्नास, सर तुम्हाला हे हवंय का, टीएमटी हवंय का?" }, { "ucid": "21112178850251151", "idx": 104, "speaker": "customer", "start_s": 236.8, "end_s": 237.0, "text_en": "Yes.", "text_native": "हो." }, { "ucid": "21112178850251151", "idx": 105, "speaker": "agent", "start_s": 237.5, "end_s": 239.8, "text_en": "Okay. And this TMT, are you going to supply it or is it for your own use?", "text_native": "अच्छा. आणि हे टीएमटी म्हणजे तुम्ही सप्लाय करणार आहे का तुमच्या ओन युजसाठी?" }, { "ucid": "21112178850251151", "idx": 106, "speaker": "customer", "start_s": 240.0, "end_s": 241.2, "text_en": "No no, I need it on the site itself.", "text_native": "नाही नाही, मला साईटवरच पाहिजे ते." }, { "ucid": "21112178850251151", "idx": 107, "speaker": "agent", "start_s": 241.5, "end_s": 242.2, "text_en": "On your site, right?", "text_native": "तुमच्या साईटवर ना?" }, { "ucid": "21112178850251151", "idx": 108, "speaker": "customer", "start_s": 242.5, "end_s": 242.8, "text_en": "Yes.", "text_native": "हो." }, { "ucid": "21112178850251151", "idx": 109, "speaker": "agent", "start_s": 243.0, "end_s": 247.5, "text_en": "Because TMT sir, we haven't done it for retail business. Even if it is retail, meaning if you have to give it to someone else, then I will need a work order.", "text_native": "कारण की टीएमटी सर आम्ही म्हणजे रिटेल बिझनेससाठी नाही हे केलंय. जरी रिटेल असेल, म्हणजे तुम्हाला दुसरीकडे द्यायचं असेल तर मला वर्क ऑर्डर लागेल." }, { "ucid": "21112178850251151", "idx": 110, "speaker": "customer", "start_s": 248.0, "end_s": 249.8, "text_en": "No no, madam, I personally have a site running.", "text_native": "नाही नाही, मॅडम माझी पर्सनली साईट आहे चालू." }, { "ucid": "21112178850251151", "idx": 111, "speaker": "agent", "start_s": 249.8, "end_s": 251.8, "text_en": "Yes, it's a personal site, right? Yes, then no issue. We give TMT. Yes.", "text_native": "हो, पर्सनली साईट आहे ना? हा मग काय इश्यू नाही. आम्ही देतो टीएमटी. हा." }, { "ucid": "21112178850251151", "idx": 112, "speaker": "customer", "start_s": 251.8, "end_s": 252.8, "text_en": "I need it on the site itself.", "text_native": "मला साईटवरच पाहिजे ते." }, { "ucid": "21112178850251151", "idx": 113, "speaker": "agent", "start_s": 253.0, "end_s": 254.5, "text_en": "Yes. Okay. If you want TMT, then sir, ours is ten tons.", "text_native": "हो. चालेल. टीएमटी जर हवंय तर सर दहा टन आहे आपलं." }, { "ucid": "21112178850251151", "idx": 114, "speaker": "customer", "start_s": 254.8, "end_s": 255.2, "text_en": "What what?", "text_native": "काय काय?" }, { "ucid": "21112178850251151", "idx": 115, "speaker": "agent", "start_s": 255.5, "end_s": 258.2, "text_en": "The EMOQ for TMT, minimum order quantity, is ten tons. For HR it is five tons. Yes.", "text_native": "टीएमटीची जी ईएमओक्यू आहे ना, मिनिमम ऑर्डर क्वांटिटी, ती दहा टन आहे. एचआरची पाच टन आहे. हा." }, { "ucid": "21112178850251151", "idx": 116, "speaker": "customer", "start_s": 258.8, "end_s": 260.8, "text_en": "Hmm, ten tons. What is the rate for TMT then, yesterday's?", "text_native": "हम्म, दहा टन. टीएमटीचा काय रेट आहे मग कालचा?" }, { "ucid": "21112178850251151", "idx": 117, "speaker": "agent", "start_s": 261.0, "end_s": 263.0, "text_en": "TMT... The rate for TMT will have to be generated. You tell me", "text_native": "टीएमटी, टीएमटीची रेट जनरेट करावी लागेल. मला तुम्ही सांगा" }, { "ucid": "21112178850251151", "idx": 118, "speaker": "customer", "start_s": 263.2, "end_s": 266.2, "text_en": "But listen, listen madam, for me, at what time the rate... now madam, it must have come, madam, at half past eleven everyone's rates are received.", "text_native": "पण ऐका, ऐका मॅडम, मला आहे ना, किती वाजता रेट, आता मॅडम, झालं असेल की मॅडम, साडे अकरा वाजता सगळ्यांचे रेट भेटलेले." }, { "ucid": "21112178850251151", "idx": 119, "speaker": "agent", "start_s": 266.2, "end_s": 268.8, "text_en": "No, if it had come, I would have told you immediately, right sir? I... for me your", "text_native": "नाही, मी आलं असतं तर लगेच सांगितलं असतं ना सर तुम्हाला. मी मला तुमचा" }, { "ucid": "21112178850251151", "idx": 120, "speaker": "customer", "start_s": 269.0, "end_s": 271.2, "text_en": "Check for me and give me the rates for TMT. I will send you four sheets.", "text_native": "मला चेक करून आहे ना, टीएमटीचे आहे ना, रेट द्या. मी तुम्हाला चार शीट टाकतो." }, { "ucid": "21112178850251151", "idx": 121, "speaker": "agent", "start_s": 271.5, "end_s": 274.0, "text_en": "Okay, okay. Fine. Tell me the width and this, I will send the rate accordingly. As it is.", "text_native": "चालेल, चालेल. ठीक आहे. मला विड्थ आणि हे सांगा, त्याप्रमाणे मी टाकते रेट. जसा आहे तसा." }, { "ucid": "21112178850251151", "idx": 122, "speaker": "customer", "start_s": 274.2, "end_s": 277.8, "text_en": "Okay, okay. I will send it to you on WhatsApp. And also give me this, give me the estimate itself then, immediately.", "text_native": "चालतंय, चालतंय. मी तुम्हाला WhatsApp ला टाकतो. आणि मला हे पण द्या, एस्टिमेट काढूनच द्या मग लगेच." }, { "ucid": "21112178850251151", "idx": 123, "speaker": "agent", "start_s": 278.0, "end_s": 278.8, "text_en": "Okay, okay. Fine.", "text_native": "चालेल, चालेल. ठीक आहे." }, { "ucid": "21112178850251151", "idx": 124, "speaker": "customer", "start_s": 279.2, "end_s": 279.5, "text_en": "Okay.", "text_native": "ओके." }, { "ucid": "21112178850251151", "idx": 125, "speaker": "agent", "start_s": 280.2, "end_s": 280.5, "text_en": "Okay.", "text_native": "ओके." } ], "steps": [ { "ucid": "21112178850251151", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Sir, Anupreeti speaking from JSW One, from Jindal.", "comment": "The agent provided a warm, professional opening, identifying herself and the company before the customer immediately pivoted to pricing." }, { "ucid": "21112178850251151", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "full", "earned": 1.0, "questions_hit": 4, "evidence": "And your delivery location is Pune itself, right sir?", "comment": "Agent confirmed customer name, delivery city (Pune), involvement (implied by customer leading the inquiry), and contact method (by sending a WhatsApp)." }, { "ucid": "21112178850251151", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "partial", "earned": 1.5, "questions_hit": 4, "evidence": "And this sir, are you in manufacturing or how is it?", "comment": "Agent successfully asked about business type, application, brands used, and current JSW buying status. Missed monthly tonnage, payment terms, and reasons for not buying direct before." }, { "ucid": "21112178850251151", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "No sir, ours is completely transparent... you will see all the stages in the app... and we also give a TC. You will get JSW's TC itself.", "comment": "In response to a trust issue, the agent effectively explained the platform's transparency, app-based tracking, and the provision of an official JSW Test Certificate." }, { "ucid": "21112178850251151", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Tell me the width and this, I will send the rate accordingly. As it is.", "comment": "The agent identified a current need, clarified it was for TMT not HR, and secured a commitment from the customer to send the full specifications via WhatsApp." }, { "ucid": "21112178850251151", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "I will send it to you on WhatsApp. And also give me this, give me the estimate itself then, immediately.", "comment": "The call closed with a clear next step: customer will send specs on WhatsApp, and the agent will send a quote/estimate once the daily price is available." } ], "objections": [ { "ucid": "21112178850251151", "obj_type": "price", "state": "handled", "evidence": "No madam, who takes that much, 100 percent?", "response": "No, how it is sir, you reduce the quantity. If you have a minimum of forty to fifty tons in a month, you give me less quantity for now." } ], "missed_steps": [ "NR3 Full discovery (8 Qs)" ], "objection_phrases_list": [] }