{
  "ucid": "21112178850161431",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 11:30:14",
  "end_time": "2026-09-04 11:34:27",
  "duration_sec": 253,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "Anupreeti Mahadik",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAebcc31509b911d817c25fdd9cf4feb99.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 910,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178850161431__DIAebcc31509b911d817c25fdd9cf4feb99.mp3",
  "audio_bytes": 716256,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 238.752,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो.)\n[1s] AGENT: Hello, Profit Infra Private Limited?   (हॅलो, प्रॉफिट इन्फ्रा प्रायव्हेट लिमिटेड?)\n[3s] CUSTOMER: Hmm.   (हम्म.)\n[3s] AGENT: Sir, Anukriti speaking from JSW One.   (सर, अनुकृती ती बोलतीये JSW One मधून.)\n[5s] CUSTOMER: Hmm.   (हम्म.)\n[6s] AGENT: Do you have any requirement? I was calling to ask, sir, for MS steel.   (काही रिक्वायरमेंट आहे का विचारायचं होतं सर MS steel मध्ये.)\n[9s] CUSTOMER: JSW, I have a requirement for steel, a huge requirement. Yeah, yeah.   (JSW मला स्टीलची तर रिक्वायरमेंट आहे, huge रिक्वायरमेंट आहे. Yeah, yeah.)\n[13s] AGENT: Okay.   (अच्छा.)\n[13s] CUSTOMER: Yes. Wait, I'll come in a minute.   (हा. थांबा एक मिनिट मी आलो.)\n[16s] CUSTOMER: I have a requirement, but can you give me delivery there? Kaza?   (रिक्वायरमेंट आहे पण तुम्ही मला तिकडनं डिलिव्हरी देऊ शकणार आहेत का? काझा?)\n[19s] CUSTOMER: The requirement is in Himachal Pradesh. The requirement is in Himachal.   (हिमाचल प्रदेशला रिक्वायरमेंट आहे. हिमाचलला रिक्वायरमेंट आहे.)\n[22s] AGENT: We can give it, sir. We'll have to check the freight. Uh, you give me the inquiry, I will see how we can manage it.   (देऊ शकतो सर. फ्रेट बघावं लागेल. अ, तुम्ही इन्क्वायरी द्या मला. मी बघते मग कसं काय आपण करू मॅनेज.)\n[27s] AGENT: There's no issue with Himachal. We do it there too.   (हिमाचलचा इशू नाहीये. करतो आपण तिकडे पण.)\n[29s] CUSTOMER: X Delhi... what is the rate, tell me that.   (X Delhi... रेट काय येतो तुम्हाला सांगा.)\n[31s] CUSTOMER: What is the rate?   (रेट काय येतो?)\n[32s] AGENT: What is your requirement?   (रिक्वायरमेंट काय आहे तुमची?)\n[34s] CUSTOMER: Hmm.   (हम्म.)\n[35s] AGENT: In HR or in CR?   (HR मध्ये का CR मध्ये?)\n[36s] CUSTOMER: Uh, in that, I will also need guidance from you. I will need hardened hardened, the reason is, there is frozen temperature there, up in Himachal, at the very end, in Spiti Valley.   (अ, तिथं कसं आहे, मला तुमच्याकडनं तो गाईडन्सही लागेल. मला hardened hardened लागेलच. त्याचं रिजन काय आहे, तिथं फ्रोझन टेंपरेचर आहे वरती हिमाचलमध्ये सगळ्यात शेवटच्या स्पिती व्हॅली.)\n[45s] AGENT: Yes, correct, correct.   (हा बरोबर, बरोबर.)\n[46s] CUSTOMER: So I will need hardened, but my question is, for Himachal, for Spiti Valley, in Spiti there is a village called Kaza, what delivery will I get there? At what rate will I get it? If you can give me that, then I will give you... because I will have a big requirement. It will be more than 100.   (त्यामुळे मला hardened लागेल. परंतु मला प्रश्न हा आहे की हिमाचलला, मला स्पिती व्हॅलीला, स्पितीमध्ये काझा नावाचं गाव आहे, तिथे डिलिव्हरी काय मिळेल? काय रेटनी मिळेल? ते मला जर तुम्ही दिलंत तर मी तुम्हाला देतो कारण मला मोठी रिक्वायरमेंट लागणार आहे. शंभरच्या वरतीच लागणार आहे.)\n[57s] AGENT: Sir, how much is the tonnage?   (तरी किती आहे सर tonnage?)\n[58s] CUSTOMER: Assume, if nothing else, it will be 200 tonnes.   (पकडून चला अगदी काही नाही तरी दोनशे टन लागेल.)\n[101s] AGENT: Understood.   (समजलं.)\n[101s] AGENT: Okay, but do you deal in sheet or coil? Tell me that, so I can check and tell you the grade accordingly.   (ठीक आहे. तुमची एकदा पण तुम्ही शीटमध्ये डील करता का कॉइलमध्ये? तेवढं सांगा म्हणजे मी तशाप्रमाणे ग्रेड तुम्हाला बघून सांगते.)\n[107s] AGENT: For frozen temperature, minus... because we will have to consider minus temperature.   (मी फ्रोझन टेंपरेचरला मायनस कारण की मायनस टेंपरेचर धरूनच चालायला लागणार आहे आपल्याला.)\n[110s] CUSTOMER: Yes, we have to consider it at minus 20 degrees.   (हो मायनस ट्वेंटी डिग्रीलाच धरून चालावं लागेल.)\n[112s] AGENT: Okay.   (ठीक आहे.)\n[112s] CUSTOMER: Tell me in that context.   (त्या अनुषंगाने मला सांगा.)\n[114s] AGENT: Okay, okay.   (चालेल, चालेल.)\n[114s] CUSTOMER: Listen, I won't just need steel sheet. I will also need your bars.   (मला ऐका ना, दोन्ही स्टील नुसतं मला शीट नाही लागणार आहे. मला तुमचं बार पण लागणार आहेत.)\n[118s] AGENT: TMT bar?   (TMT बार का?)\n[118s] CUSTOMER: Hmm.   (हम्म.)\n[119s] AGENT: Okay, okay.   (ओके, ओके.)\n[120s] AGENT: Okay, I have another system-generated number, sir. I will WhatsApp you from my other number. Then on that, you tell me some basic details of what is what. I have noted this down.   (चालेल मी तुम्हाला माझ्या दुसरा सिस्टम जनरेटेड नंबर आहे सर. मी माझ्या दुसऱ्या नंबरने WhatsApp करते. आपण त्याच्यावर मग तुम्ही एक बेसिक मला डिटेल सांगा की काय काय आहे. सो हे तर लिहून ठेवलंय मी.)\n[129s] AGENT: Frozen temperature, where you need it... how much you need...   (फ्रोझन टेंपरेचर तुम्हाला कुठे... किती लागणार आहे...)\n[130s] CUSTOMER: It is a project of... this is a project of stadium.\n[133s] AGENT: Stadium, is it? Oh.   (स्टेडियम आहे का? ओ.)\n[134s] CUSTOMER: So it's big. Around 150... it's a total indoor stadium. 150 meter by 120 meter.   (त्यामुळे मोठा आहे. जवळजवळ दीडशे... म्हणजे टोटल इनडोअर स्टेडियम आहे. दीडशे मीटर बाय एकशे वीस मीटर.)\n[139s] AGENT: Understood.   (समजलं.)\n[139s] CUSTOMER: That is the roof roof size. And for that, the columns I will need,   (ते रूफ रूफ साईज आहे. आणि त्यासाठी मला कॉलम जे लागणार आहेत,)\n[143s] AGENT: Hmm.   (हम्म.)\n[143s] CUSTOMER: for that I will need TMT bars. If I get the rates for both with the delivery point, then I will talk to you about it. And I am interested in JSW, that's why I enrolled with you.   (त्याच्यासाठी मला TMT बार लागणार आहेत. मला दोन्हीचं जर डिलिव्हरी पॉईंटचे जर रेट्स मिळाले तर मी तुमच्याशी त्याविषयी बोलू. आणि मी JSW ला इंटरेस्टेड आहे म्हणूनच मी एनरोल केलंय तुमच्याकडे.)\n[152s] AGENT: Correct, correct.   (बरोबर, बरोबर.)\n[152s] AGENT: Sir, please mention the delivery location properly for me once.   (तुमचं एकदा सर मला डिलिव्हरी लोकेशन प्रॉपर मेन्शन करा.)\n[155s] CUSTOMER: I'm telling you, right? That's what I'm telling you. You check Kaza online now. K-A-Z-A. Kaza, Himachal Pradesh.   (सांगतो ना मी. तेच सांगतोय. काझा तुम्ही ऑनलाइन चेक करा आता. K A Z A. काझा, हिमाचल प्रदेश.)\n[200s] AGENT: The thing is, sir, I will generate your inquiry. Once the inquiry is generated, then according to the freight, I can tell you a proper delivered price.   (कसं आहे सर, मी तुमची इन्क्वायरी जनरेट करेन. मग इन्क्वायरी जनरेट केलं ना, मला मग फ्रेटच्यानुसार मी तुम्हाला एक प्रॉपर डिलिव्हर्ड प्राईस सांगू शकते.)\n[206s] AGENT: That's how it is. Now, I can tell you an X-price, but we will also have to calculate the freight, right?   (असं आहे. आता एक्स-प्राईज मी काय सांगायला सांगेन. पण आता फ्रेट पण आपल्याला कॅल्क्युलेट करावा लागेल ना?)\n[210s] CUSTOMER: I don't want X-factory. I want the delivery price only.   (मला एक्स-फॅक्टरी नकोच आहे. मला मला डिलिव्हरीच पाहिजेत.)\n[212s] AGENT: That's right. And it will be viable for me only if it is concessional, only then it will be affordable for me there.   (तेच. आणि ते पण मला कन्सेशनल असेल तरच परवडेल. तरच मला तिथे ते परवडू शकणार आहे म्हणून.)\n[216s] CUSTOMER: Correct, correct.   (बरोबर, बरोबर.)\n[216s] AGENT: Now, the system-generated one we have is of Pune. It's yours, right?   (आता तुमचं जे सिस्टम जनरेटेड आमच्याकडे आहे ना, ते पुण्याचं आहे. तुमचं आहे ना?)\n[220s] CUSTOMER: My office is in Pune itself. My work is also in Pune. But the work is there.   (माझं ऑफिस पुण्याचंच आहे. काम पण माझं पुण्याचंच आहे. But काम तिथे आहे.)\n[223s] AGENT: Just tell me the basic delivery location once, that it is here and there. According to that...   (मला एकदा फक्त बेसिक डिलिव्हरी लोकेशन सांगा की इथे इथे आहे. त्याप्रमाणे मग ते...)\n[226s] CUSTOMER: I'll tell you, you WhatsApp me this. I will give it to you.   (सांगतो मी तुम्हाला WhatsApp ला हे करा. मी तुम्हाला देतो.)\n[228s] AGENT: Okay. Okay sir, thank you.   (ठीक आहे. ओके सर, थँक्यू.)\n[230s] CUSTOMER: Thank you.   (थँक्यू.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 57,
  "connected": 1,
  "audio_notes": "clear: Some background chatter on the agent's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "57 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "The customer gave you a huge, high-quality opportunity. Your next step is to take control of the conversation by following the discovery script to capture all necessary details (like thickness, grade, and full delivery address) on the call itself, which then allows you to provide a firm quote or a specific time when you will provide it.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "Agent needs to check internally for a special grade suitable for -20°C, but did not state any stock or supply issues on the call.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, representing Profit Infra Private Limited, has a large, immediate requirement (200 tonnes of specialized steel and TMT bars) for a stadium project in a remote location (Kaza, Himachal Pradesh). The customer is highly focused on getting a final delivered price. The agent acknowledged the requirement and location, and agreed to continue the conversation on WhatsApp to gather full details and work out a price, but did not complete discovery or set a firm next step on the call.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, Anukriti speaking from JSW One.\", \"comment\": \"Agent introduced herself and the company, though the opening was very direct.\"}, {\"step_id\": \"NR2\", \"result\": \"full\", \"questions_hit\": 4, \"evidence\": \"Hello, Profit Infra Private Limited? ... Now, the system-generated one we have is of Pune. It's yours, right? ... I will WhatsApp you from my other number.\", \"comment\": \"Agent confirmed company name, registered city, established the customer as the decision-maker through context, and confirmed the contact method (WhatsApp).\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"\", \"comment\": \"Agent failed to ask most discovery questions; the customer volunteered their business type (stadium project) and tonnage (200 MT), but questions on payment terms, brands, and JSW history were missed.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not explain any platform USPs like transparent pricing or test certificates; the conversation was focused only on getting a price.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"While a huge opportunity was identified, the agent did not capture the full specifications on the call, instead deferring to WhatsApp without getting details like thickness, width, or specific grade.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a specific, time-bound next step; the agreement to connect on WhatsApp lacked a commitment for when the follow-up would occur.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"The customer gave you a huge, high-quality opportunity. Your next step is to take control of the conversation by following the discovery script to capture all necessary details (like thickness, grade, and full delivery address) on the call itself, which then allows you to provide a firm quote or a specific time when you will provide it.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"Agent needs to check internally for a special grade suitable for -20°C, but did not state any stock or supply issues on the call.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, representing Profit Infra Private Limited, has a large, immediate requirement (200 tonnes of specialized steel and TMT bars) for a stadium project in a remote location (Kaza, Himachal Pradesh). The customer is highly focused on getting a final delivered price. The agent acknowledged the requirement and location, and agreed to continue the conversation on WhatsApp to gather full details and work out a price, but did not complete discovery or set a firm next step on the call.\"}",
  "error": null,
  "latency_ms": 49160,
  "input_tokens": 5064,
  "output_tokens": 890,
  "created_at": "2026-09-25 11:34:15",
  "sentiment": "positive",
  "sentiment_score": 0.331,
  "sentiment_confidence": "high",
  "pos": 17,
  "neg": 2,
  "lex_hits": 9,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.303,
  "agent_talk_sec": 69.5,
  "customer_talk_sec": 159.8,
  "dead_air_sec": 23.7,
  "longest_monologue_sec": 11.5,
  "agent_wpm": 250.4,
  "interruptions": 0,
  "agent_turns": 30,
  "customer_turns": 27,
  "discovery_qs": 10,
  "words_agent": 290,
  "words_customer": 333,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178850161431",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.89,
      "end_s": 1.25,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178850161431",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.39,
      "end_s": 2.93,
      "text_en": "Hello, Profit Infra Private Limited?",
      "text_native": "हॅलो, प्रॉफिट इन्फ्रा प्रायव्हेट लिमिटेड?"
    },
    {
      "ucid": "21112178850161431",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.93,
      "end_s": 3.4,
      "text_en": "Hmm.",
      "text_native": "हम्म."
    },
    {
      "ucid": "21112178850161431",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.4,
      "end_s": 5.3,
      "text_en": "Sir, Anukriti speaking from JSW One.",
      "text_native": "सर, अनुकृती ती बोलतीये JSW One मधून."
    },
    {
      "ucid": "21112178850161431",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.3,
      "end_s": 5.8,
      "text_en": "Hmm.",
      "text_native": "हम्म."
    },
    {
      "ucid": "21112178850161431",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.8,
      "end_s": 8.6,
      "text_en": "Do you have any requirement? I was calling to ask, sir, for MS steel.",
      "text_native": "काही रिक्वायरमेंट आहे का विचारायचं होतं सर MS steel मध्ये."
    },
    {
      "ucid": "21112178850161431",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.6,
      "end_s": 12.8,
      "text_en": "JSW, I have a requirement for steel, a huge requirement. Yeah, yeah.",
      "text_native": "JSW मला स्टीलची तर रिक्वायरमेंट आहे, huge रिक्वायरमेंट आहे. Yeah, yeah."
    },
    {
      "ucid": "21112178850161431",
      "idx": 7,
      "speaker": "agent",
      "start_s": 12.8,
      "end_s": 13.2,
      "text_en": "Okay.",
      "text_native": "अच्छा."
    },
    {
      "ucid": "21112178850161431",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.2,
      "end_s": 15.6,
      "text_en": "Yes. Wait, I'll come in a minute.",
      "text_native": "हा. थांबा एक मिनिट मी आलो."
    },
    {
      "ucid": "21112178850161431",
      "idx": 9,
      "speaker": "customer",
      "start_s": 15.6,
      "end_s": 19.2,
      "text_en": "I have a requirement, but can you give me delivery there? Kaza?",
      "text_native": "रिक्वायरमेंट आहे पण तुम्ही मला तिकडनं डिलिव्हरी देऊ शकणार आहेत का? काझा?"
    },
    {
      "ucid": "21112178850161431",
      "idx": 10,
      "speaker": "customer",
      "start_s": 19.2,
      "end_s": 21.7,
      "text_en": "The requirement is in Himachal Pradesh. The requirement is in Himachal.",
      "text_native": "हिमाचल प्रदेशला रिक्वायरमेंट आहे. हिमाचलला रिक्वायरमेंट आहे."
    },
    {
      "ucid": "21112178850161431",
      "idx": 11,
      "speaker": "agent",
      "start_s": 21.7,
      "end_s": 27.2,
      "text_en": "We can give it, sir. We'll have to check the freight. Uh, you give me the inquiry, I will see how we can manage it.",
      "text_native": "देऊ शकतो सर. फ्रेट बघावं लागेल. अ, तुम्ही इन्क्वायरी द्या मला. मी बघते मग कसं काय आपण करू मॅनेज."
    },
    {
      "ucid": "21112178850161431",
      "idx": 12,
      "speaker": "agent",
      "start_s": 27.2,
      "end_s": 29.2,
      "text_en": "There's no issue with Himachal. We do it there too.",
      "text_native": "हिमाचलचा इशू नाहीये. करतो आपण तिकडे पण."
    },
    {
      "ucid": "21112178850161431",
      "idx": 13,
      "speaker": "customer",
      "start_s": 29.2,
      "end_s": 31.4,
      "text_en": "X Delhi... what is the rate, tell me that.",
      "text_native": "X Delhi... रेट काय येतो तुम्हाला सांगा."
    },
    {
      "ucid": "21112178850161431",
      "idx": 14,
      "speaker": "customer",
      "start_s": 31.4,
      "end_s": 32.2,
      "text_en": "What is the rate?",
      "text_native": "रेट काय येतो?"
    },
    {
      "ucid": "21112178850161431",
      "idx": 15,
      "speaker": "agent",
      "start_s": 32.2,
      "end_s": 33.7,
      "text_en": "What is your requirement?",
      "text_native": "रिक्वायरमेंट काय आहे तुमची?"
    },
    {
      "ucid": "21112178850161431",
      "idx": 16,
      "speaker": "customer",
      "start_s": 33.7,
      "end_s": 34.6,
      "text_en": "Hmm.",
      "text_native": "हम्म."
    },
    {
      "ucid": "21112178850161431",
      "idx": 17,
      "speaker": "agent",
      "start_s": 34.6,
      "end_s": 36.2,
      "text_en": "In HR or in CR?",
      "text_native": "HR मध्ये का CR मध्ये?"
    },
    {
      "ucid": "21112178850161431",
      "idx": 18,
      "speaker": "customer",
      "start_s": 36.2,
      "end_s": 44.7,
      "text_en": "Uh, in that, I will also need guidance from you. I will need hardened hardened, the reason is, there is frozen temperature there, up in Himachal, at the very end, in Spiti Valley.",
      "text_native": "अ, तिथं कसं आहे, मला तुमच्याकडनं तो गाईडन्सही लागेल. मला hardened hardened लागेलच. त्याचं रिजन काय आहे, तिथं फ्रोझन टेंपरेचर आहे वरती हिमाचलमध्ये सगळ्यात शेवटच्या स्पिती व्हॅली."
    },
    {
      "ucid": "21112178850161431",
      "idx": 19,
      "speaker": "agent",
      "start_s": 44.7,
      "end_s": 45.5,
      "text_en": "Yes, correct, correct.",
      "text_native": "हा बरोबर, बरोबर."
    },
    {
      "ucid": "21112178850161431",
      "idx": 20,
      "speaker": "customer",
      "start_s": 45.5,
      "end_s": 56.7,
      "text_en": "So I will need hardened, but my question is, for Himachal, for Spiti Valley, in Spiti there is a village called Kaza, what delivery will I get there? At what rate will I get it? If you can give me that, then I will give you... because I will have a big requirement. It will be more than 100.",
      "text_native": "त्यामुळे मला hardened लागेल. परंतु मला प्रश्न हा आहे की हिमाचलला, मला स्पिती व्हॅलीला, स्पितीमध्ये काझा नावाचं गाव आहे, तिथे डिलिव्हरी काय मिळेल? काय रेटनी मिळेल? ते मला जर तुम्ही दिलंत तर मी तुम्हाला देतो कारण मला मोठी रिक्वायरमेंट लागणार आहे. शंभरच्या वरतीच लागणार आहे."
    },
    {
      "ucid": "21112178850161431",
      "idx": 21,
      "speaker": "agent",
      "start_s": 56.7,
      "end_s": 58.2,
      "text_en": "Sir, how much is the tonnage?",
      "text_native": "तरी किती आहे सर tonnage?"
    },
    {
      "ucid": "21112178850161431",
      "idx": 22,
      "speaker": "customer",
      "start_s": 58.2,
      "end_s": 100.7,
      "text_en": "Assume, if nothing else, it will be 200 tonnes.",
      "text_native": "पकडून चला अगदी काही नाही तरी दोनशे टन लागेल."
    },
    {
      "ucid": "21112178850161431",
      "idx": 23,
      "speaker": "agent",
      "start_s": 100.7,
      "end_s": 101.2,
      "text_en": "Understood.",
      "text_native": "समजलं."
    },
    {
      "ucid": "21112178850161431",
      "idx": 24,
      "speaker": "agent",
      "start_s": 101.2,
      "end_s": 106.7,
      "text_en": "Okay, but do you deal in sheet or coil? Tell me that, so I can check and tell you the grade accordingly.",
      "text_native": "ठीक आहे. तुमची एकदा पण तुम्ही शीटमध्ये डील करता का कॉइलमध्ये? तेवढं सांगा म्हणजे मी तशाप्रमाणे ग्रेड तुम्हाला बघून सांगते."
    },
    {
      "ucid": "21112178850161431",
      "idx": 25,
      "speaker": "agent",
      "start_s": 106.7,
      "end_s": 110.2,
      "text_en": "For frozen temperature, minus... because we will have to consider minus temperature.",
      "text_native": "मी फ्रोझन टेंपरेचरला मायनस कारण की मायनस टेंपरेचर धरूनच चालायला लागणार आहे आपल्याला."
    },
    {
      "ucid": "21112178850161431",
      "idx": 26,
      "speaker": "customer",
      "start_s": 110.2,
      "end_s": 112.0,
      "text_en": "Yes, we have to consider it at minus 20 degrees.",
      "text_native": "हो मायनस ट्वेंटी डिग्रीलाच धरून चालावं लागेल."
    },
    {
      "ucid": "21112178850161431",
      "idx": 27,
      "speaker": "agent",
      "start_s": 112.0,
      "end_s": 112.4,
      "text_en": "Okay.",
      "text_native": "ठीक आहे."
    },
    {
      "ucid": "21112178850161431",
      "idx": 28,
      "speaker": "customer",
      "start_s": 112.4,
      "end_s": 113.7,
      "text_en": "Tell me in that context.",
      "text_native": "त्या अनुषंगाने मला सांगा."
    },
    {
      "ucid": "21112178850161431",
      "idx": 29,
      "speaker": "agent",
      "start_s": 113.7,
      "end_s": 114.2,
      "text_en": "Okay, okay.",
      "text_native": "चालेल, चालेल."
    },
    {
      "ucid": "21112178850161431",
      "idx": 30,
      "speaker": "customer",
      "start_s": 114.2,
      "end_s": 117.7,
      "text_en": "Listen, I won't just need steel sheet. I will also need your bars.",
      "text_native": "मला ऐका ना, दोन्ही स्टील नुसतं मला शीट नाही लागणार आहे. मला तुमचं बार पण लागणार आहेत."
    },
    {
      "ucid": "21112178850161431",
      "idx": 31,
      "speaker": "agent",
      "start_s": 117.7,
      "end_s": 118.5,
      "text_en": "TMT bar?",
      "text_native": "TMT बार का?"
    },
    {
      "ucid": "21112178850161431",
      "idx": 32,
      "speaker": "customer",
      "start_s": 118.5,
      "end_s": 119.0,
      "text_en": "Hmm.",
      "text_native": "हम्म."
    },
    {
      "ucid": "21112178850161431",
      "idx": 33,
      "speaker": "agent",
      "start_s": 119.0,
      "end_s": 120.2,
      "text_en": "Okay, okay.",
      "text_native": "ओके, ओके."
    },
    {
      "ucid": "21112178850161431",
      "idx": 34,
      "speaker": "agent",
      "start_s": 120.2,
      "end_s": 129.2,
      "text_en": "Okay, I have another system-generated number, sir. I will WhatsApp you from my other number. Then on that, you tell me some basic details of what is what. I have noted this down.",
      "text_native": "चालेल मी तुम्हाला माझ्या दुसरा सिस्टम जनरेटेड नंबर आहे सर. मी माझ्या दुसऱ्या नंबरने WhatsApp करते. आपण त्याच्यावर मग तुम्ही एक बेसिक मला डिटेल सांगा की काय काय आहे. सो हे तर लिहून ठेवलंय मी."
    },
    {
      "ucid": "21112178850161431",
      "idx": 35,
      "speaker": "agent",
      "start_s": 129.2,
      "end_s": 130.5,
      "text_en": "Frozen temperature, where you need it... how much you need...",
      "text_native": "फ्रोझन टेंपरेचर तुम्हाला कुठे... किती लागणार आहे..."
    },
    {
      "ucid": "21112178850161431",
      "idx": 36,
      "speaker": "customer",
      "start_s": 130.5,
      "end_s": 132.7,
      "text_en": "It is a project of... this is a project of stadium.",
      "text_native": "It is a project of... this is a project of stadium."
    },
    {
      "ucid": "21112178850161431",
      "idx": 37,
      "speaker": "agent",
      "start_s": 132.7,
      "end_s": 133.7,
      "text_en": "Stadium, is it? Oh.",
      "text_native": "स्टेडियम आहे का? ओ."
    },
    {
      "ucid": "21112178850161431",
      "idx": 38,
      "speaker": "customer",
      "start_s": 133.7,
      "end_s": 138.7,
      "text_en": "So it's big. Around 150... it's a total indoor stadium. 150 meter by 120 meter.",
      "text_native": "त्यामुळे मोठा आहे. जवळजवळ दीडशे... म्हणजे टोटल इनडोअर स्टेडियम आहे. दीडशे मीटर बाय एकशे वीस मीटर."
    },
    {
      "ucid": "21112178850161431",
      "idx": 39,
      "speaker": "agent",
      "start_s": 138.7,
      "end_s": 139.2,
      "text_en": "Understood.",
      "text_native": "समजलं."
    },
    {
      "ucid": "21112178850161431",
      "idx": 40,
      "speaker": "customer",
      "start_s": 139.2,
      "end_s": 142.7,
      "text_en": "That is the roof roof size. And for that, the columns I will need,",
      "text_native": "ते रूफ रूफ साईज आहे. आणि त्यासाठी मला कॉलम जे लागणार आहेत,"
    },
    {
      "ucid": "21112178850161431",
      "idx": 41,
      "speaker": "agent",
      "start_s": 142.7,
      "end_s": 143.2,
      "text_en": "Hmm.",
      "text_native": "हम्म."
    },
    {
      "ucid": "21112178850161431",
      "idx": 42,
      "speaker": "customer",
      "start_s": 143.2,
      "end_s": 151.7,
      "text_en": "for that I will need TMT bars. If I get the rates for both with the delivery point, then I will talk to you about it. And I am interested in JSW, that's why I enrolled with you.",
      "text_native": "त्याच्यासाठी मला TMT बार लागणार आहेत. मला दोन्हीचं जर डिलिव्हरी पॉईंटचे जर रेट्स मिळाले तर मी तुमच्याशी त्याविषयी बोलू. आणि मी JSW ला इंटरेस्टेड आहे म्हणूनच मी एनरोल केलंय तुमच्याकडे."
    },
    {
      "ucid": "21112178850161431",
      "idx": 43,
      "speaker": "agent",
      "start_s": 151.7,
      "end_s": 152.5,
      "text_en": "Correct, correct.",
      "text_native": "बरोबर, बरोबर."
    },
    {
      "ucid": "21112178850161431",
      "idx": 44,
      "speaker": "agent",
      "start_s": 152.5,
      "end_s": 155.2,
      "text_en": "Sir, please mention the delivery location properly for me once.",
      "text_native": "तुमचं एकदा सर मला डिलिव्हरी लोकेशन प्रॉपर मेन्शन करा."
    },
    {
      "ucid": "21112178850161431",
      "idx": 45,
      "speaker": "customer",
      "start_s": 155.2,
      "end_s": 200.2,
      "text_en": "I'm telling you, right? That's what I'm telling you. You check Kaza online now. K-A-Z-A. Kaza, Himachal Pradesh.",
      "text_native": "सांगतो ना मी. तेच सांगतोय. काझा तुम्ही ऑनलाइन चेक करा आता. K A Z A. काझा, हिमाचल प्रदेश."
    },
    {
      "ucid": "21112178850161431",
      "idx": 46,
      "speaker": "agent",
      "start_s": 200.2,
      "end_s": 206.2,
      "text_en": "The thing is, sir, I will generate your inquiry. Once the inquiry is generated, then according to the freight, I can tell you a proper delivered price.",
      "text_native": "कसं आहे सर, मी तुमची इन्क्वायरी जनरेट करेन. मग इन्क्वायरी जनरेट केलं ना, मला मग फ्रेटच्यानुसार मी तुम्हाला एक प्रॉपर डिलिव्हर्ड प्राईस सांगू शकते."
    },
    {
      "ucid": "21112178850161431",
      "idx": 47,
      "speaker": "agent",
      "start_s": 206.2,
      "end_s": 210.2,
      "text_en": "That's how it is. Now, I can tell you an X-price, but we will also have to calculate the freight, right?",
      "text_native": "असं आहे. आता एक्स-प्राईज मी काय सांगायला सांगेन. पण आता फ्रेट पण आपल्याला कॅल्क्युलेट करावा लागेल ना?"
    },
    {
      "ucid": "21112178850161431",
      "idx": 48,
      "speaker": "customer",
      "start_s": 210.2,
      "end_s": 212.2,
      "text_en": "I don't want X-factory. I want the delivery price only.",
      "text_native": "मला एक्स-फॅक्टरी नकोच आहे. मला मला डिलिव्हरीच पाहिजेत."
    },
    {
      "ucid": "21112178850161431",
      "idx": 49,
      "speaker": "agent",
      "start_s": 212.2,
      "end_s": 215.7,
      "text_en": "That's right. And it will be viable for me only if it is concessional, only then it will be affordable for me there.",
      "text_native": "तेच. आणि ते पण मला कन्सेशनल असेल तरच परवडेल. तरच मला तिथे ते परवडू शकणार आहे म्हणून."
    },
    {
      "ucid": "21112178850161431",
      "idx": 50,
      "speaker": "customer",
      "start_s": 215.7,
      "end_s": 216.4,
      "text_en": "Correct, correct.",
      "text_native": "बरोबर, बरोबर."
    },
    {
      "ucid": "21112178850161431",
      "idx": 51,
      "speaker": "agent",
      "start_s": 216.4,
      "end_s": 219.7,
      "text_en": "Now, the system-generated one we have is of Pune. It's yours, right?",
      "text_native": "आता तुमचं जे सिस्टम जनरेटेड आमच्याकडे आहे ना, ते पुण्याचं आहे. तुमचं आहे ना?"
    },
    {
      "ucid": "21112178850161431",
      "idx": 52,
      "speaker": "customer",
      "start_s": 219.7,
      "end_s": 222.7,
      "text_en": "My office is in Pune itself. My work is also in Pune. But the work is there.",
      "text_native": "माझं ऑफिस पुण्याचंच आहे. काम पण माझं पुण्याचंच आहे. But काम तिथे आहे."
    },
    {
      "ucid": "21112178850161431",
      "idx": 53,
      "speaker": "agent",
      "start_s": 222.7,
      "end_s": 226.2,
      "text_en": "Just tell me the basic delivery location once, that it is here and there. According to that...",
      "text_native": "मला एकदा फक्त बेसिक डिलिव्हरी लोकेशन सांगा की इथे इथे आहे. त्याप्रमाणे मग ते..."
    },
    {
      "ucid": "21112178850161431",
      "idx": 54,
      "speaker": "customer",
      "start_s": 226.2,
      "end_s": 228.2,
      "text_en": "I'll tell you, you WhatsApp me this. I will give it to you.",
      "text_native": "सांगतो मी तुम्हाला WhatsApp ला हे करा. मी तुम्हाला देतो."
    },
    {
      "ucid": "21112178850161431",
      "idx": 55,
      "speaker": "agent",
      "start_s": 228.2,
      "end_s": 229.7,
      "text_en": "Okay. Okay sir, thank you.",
      "text_native": "ठीक आहे. ओके सर, थँक्यू."
    },
    {
      "ucid": "21112178850161431",
      "idx": 56,
      "speaker": "customer",
      "start_s": 229.7,
      "end_s": 230.4,
      "text_en": "Thank you.",
      "text_native": "थँक्यू."
    }
  ],
  "steps": [
    {
      "ucid": "21112178850161431",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, Anukriti speaking from JSW One.",
      "comment": "Agent introduced herself and the company, though the opening was very direct."
    },
    {
      "ucid": "21112178850161431",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "full",
      "earned": 1.0,
      "questions_hit": 4,
      "evidence": "Hello, Profit Infra Private Limited? ... Now, the system-generated one we have is of Pune. It's yours, right? ... I will WhatsApp you from my other number.",
      "comment": "Agent confirmed company name, registered city, established the customer as the decision-maker through context, and confirmed the contact method (WhatsApp)."
    },
    {
      "ucid": "21112178850161431",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "",
      "comment": "Agent failed to ask most discovery questions; the customer volunteered their business type (stadium project) and tonnage (200 MT), but questions on payment terms, brands, and JSW history were missed."
    },
    {
      "ucid": "21112178850161431",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not explain any platform USPs like transparent pricing or test certificates; the conversation was focused only on getting a price."
    },
    {
      "ucid": "21112178850161431",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "While a huge opportunity was identified, the agent did not capture the full specifications on the call, instead deferring to WhatsApp without getting details like thickness, width, or specific grade."
    },
    {
      "ucid": "21112178850161431",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended without a specific, time-bound next step; the agreement to connect on WhatsApp lacked a commitment for when the follow-up would occur."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}