{
  "ucid": "21112178850065551",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 11:14:15",
  "end_time": "2026-09-04 11:15:54",
  "duration_sec": 99,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "ankit mistry",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA55f87b32555cb7b8fafba208a715cd58.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 916,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178850065551__DIA55f87b32555cb7b8fafba208a715cd58.mp3",
  "audio_bytes": 267192,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 89.064,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hm.   (હં.)\n[2s] AGENT: Hello.   (હેલો.)\n[3s] CUSTOMER: Hello, yes.   (હાલો, હા.)\n[4s] AGENT: Am I speaking with Bhumit ji, sir? Bhumit Patel?   (ભૂમિતજી વાત કરે છે સર? ભૂમિત પટેલ?)\n[6s] CUSTOMER: Yes, speak.   (બોલો બોલો.)\n[6s] AGENT: Bhumit bhai, hi, good morning. I am Ankit Mistry calling from Jindal Steel, Mumbai.   (ભૂમિતભાઈ હાય ગુડ મોર્નિંગ. હું અંકિત મિસ્ત્રી વાત કરું છું જિંદાલ સ્ટીલમાંથી, મુંબઈ.)\n[10s] CUSTOMER: Hm hm hm.   (હં હં હં.)\n[11s] AGENT: Uh, tell me sir, what's going on right now, do you have any requirement for HR this month?   (અ બોલોને સર હમણાં જે શરૂ છે, તો કોઈ રિક્વાયરમેન્ટ નથી તમારે એનીથી HR માટે આ મહિનામાં?)\n[14s] CUSTOMER: Not in this month. I had a requirement, so I have placed the order now.   (આ મહિનામાં તો નથી. મારી રિક્વાયરમેન્ટ હતી તો મેં અત્યારે તો ઓર્ડર કરી દીધો હે.)\n[17s] AGENT: Oh, is that so? Okay.   (અચ્છા એવું છે? ઓકે.)\n[18s] CUSTOMER: Yes. I had put in an inquiry recently, and your rate was also three to four rupees plus compared to MNS and our traders.   (હા. હમણાં હવે ઇન્ક્વાયરી નાખી તી તમારો રેટ પણ ત્રણ ત્રણ ને ચાર ચાર રૂપિયા પ્લસ હતો એમ એન એસ ને અમારા ટ્રેડર્સથી.)\n[22s] AGENT: But sir, between MNS and Jindal, there will always be a price difference. There is a brand-to-brand price difference from the plant itself.   (આ તો સાહેબ એમ એન એસ માં અને જિંદાલમાં હંમેશા પ્રાઇઝનો ડિફરન્સ હંમેશા રહેવાનો. બ્રાન્ડ ટુ બ્રાન્ડ પ્રાઇઝનો ફરક છે તો પ્લાન્ટમાંથી.)\n[26s] CUSTOMER: Then make some improvement. What's there in contacting? For us, it's all about the money, right? Both things are the same.   (તો પછી કરો જ થોડોક સુધારો કરો તો આમાં કોન્ટેક્ટ કરવાના તો શું હોય અમારે તો પૈસાનો જ લેવા દેવા હોય ને. બેય વસ્તુ એ સેમ હોય.)\n[30s] AGENT: Yes, yes.   (હા હા.)\n[31s] CUSTOMER: And you work with a big company, so how can we work with small traders, with small company people? We have to add to the price, right? My business is just a margin of two to three rupees.   (અને તમારે મોટી કંપની હારે કામ થાય એટલે નાના ટ્રેડરો હારે નાના કંપની વાળા હારે કેમ કામ કરવું? પૈસા તો પ્લસ કરવા પડે ને. મારે બે બે ત્રણ રૂપિયાનો તો બિઝનેસ છે.)\n[36s] AGENT: That's correct. Okay.   (બરાબર છે. ઓકે.)\n[38s] AGENT: And so if you have a customer who wants Jindal, then let us know. Then obviously, there will always be a price difference from brand to brand.   (અને એટલે જો કોઈક એવું હોય તમારા કસ્ટમર એવું હોય જેને જિંદાલ જોઈતું હોય તો પછી અમને જણાવજો. તો પછી ઓબ્વિયસલી બ્રાન્ડ ટુ બ્રાન્ડમાં પ્રાઇઝનો ડિફરન્સ હંમેશા રહેવાનો.)\n[42s] CUSTOMER: No, it comes. I get work for Jindal in the farm and all. We take it for that work, but all that work is finished now. I have taken 1300 tons of material. Loha Live, Amit Pipe.   (નો આવે. આવે છે. મારે વાડીમાં અને એમાં કામ આવે છે જિંદાલના. અમે એના કામે લઈએ છીએ પણ એના બધા કામ પતી ગયા એવું છે. તેરસો ટન માલ મેં લીધેલો છે. લોહા લાઈવ, અમિત પાઇપ.)\n[48s] AGENT: Hm hm. Okay.   (હં હં. અચ્છા.)\n[49s] CUSTOMER: And in this, recently, that's why you all   (અને આમાં હમણાં એટલે તમે આ બધા)\n[50s] AGENT: Tell me when you have it next time. No problem. Tell me when the next one comes.   (જ્યારે હવે ત્યારે કહેજો. કઈ વાંધો નથી. બીજો જ્યારે આવે ત્યારે કહેજો.)\n[52s] CUSTOMER: Okay, okay, yes. Yes.   (સારું સારું હા. હા.)\n[54s] AGENT: Okay Bhumit bhai, bye.   (ઓકે ભૂમિતભાઈ ચાલો.)",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 23,
  "connected": 1,
  "audio_notes": "clear: The agent identifies their company as 'Jindal Steel', not JSW One as mentioned in the prompt, but the call structure fits the sales agent role.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "23 turns, clean transcript (0% inaudible)",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must follow the call structure: start with a hook to create interest, then use discovery questions to understand the customer's business before you ask for a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a customer who identifies as a trader. The customer confirmed he has no current requirement for HR material, as he recently placed an order with his existing suppliers. The customer raised a strong price objection from a past inquiry, which the agent defended based on brand value but did not counter with a value proposition. The call ended without any discovery or a concrete next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Bhumit bhai, hi, good morning. I am Ankit Mistry calling from Jindal Steel, Mumbai.\", \"comment\": \"The agent introduced himself and the company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Uh, tell me sir, what's going on right now, do you have any requirement for HR this month?\", \"comment\": \"The agent did not lead with a supply or price hook; he went straight to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent asked no discovery questions about the customer's business, volume, or procurement habits.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"But sir, between MNS and Jindal, there will always be a price difference. There is a brand-to-brand price difference from the plant itself.\", \"comment\": \"The agent did not pitch any USPs; he only offered a defensive statement about brand-level price differences.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"do you have any requirement for HR this month?\", \"comment\": \"The agent successfully asked if a current requirement exists, which is the core intent of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Tell me when you have it next time. No problem. Tell me when the next one comes.\", \"comment\": \"The agent did not establish a specific, committed next step, ending with a vague request for the customer to call back.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must follow the call structure: start with a hook to create interest, then use discovery questions to understand the customer's business before you ask for a requirement.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"your rate was also three to four rupees plus compared to MNS and our traders.\", \"response\": \"But sir, between MNS and Jindal, there will always be a price difference. There is a brand-to-brand price difference from the plant itself.\"}, {\"obj_type\": \"incumbent_supplier\", \"state\": \"raised\", \"evidence\": \"I had a requirement, so I have placed the order now.\", \"response\": \"Oh, is that so? Okay.\"}], \"call_summary\": \"The agent contacted a customer who identifies as a trader. The customer confirmed he has no current requirement for HR material, as he recently placed an order with his existing suppliers. The customer raised a strong price objection from a past inquiry, which the agent defended based on brand value but did not counter with a value proposition. The call ended without any discovery or a concrete next step.\"}",
  "error": null,
  "latency_ms": 33094,
  "input_tokens": 3709,
  "output_tokens": 964,
  "created_at": "2026-09-25 11:34:13",
  "sentiment": "negative",
  "sentiment_score": -0.39,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 5,
  "lex_hits": 6,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.453,
  "agent_talk_sec": 22.0,
  "customer_talk_sec": 26.6,
  "dead_air_sec": 50.4,
  "longest_monologue_sec": 5.2,
  "agent_wpm": 349.1,
  "interruptions": 0,
  "agent_turns": 12,
  "customer_turns": 11,
  "discovery_qs": 4,
  "words_agent": 128,
  "words_customer": 155,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178850065551",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.47,
      "end_s": 1.01,
      "text_en": "Hm.",
      "text_native": "હં."
    },
    {
      "ucid": "21112178850065551",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.3,
      "end_s": 2.68,
      "text_en": "Hello.",
      "text_native": "હેલો."
    },
    {
      "ucid": "21112178850065551",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.98,
      "end_s": 3.46,
      "text_en": "Hello, yes.",
      "text_native": "હાલો, હા."
    },
    {
      "ucid": "21112178850065551",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.7,
      "end_s": 5.3,
      "text_en": "Am I speaking with Bhumit ji, sir? Bhumit Patel?",
      "text_native": "ભૂમિતજી વાત કરે છે સર? ભૂમિત પટેલ?"
    },
    {
      "ucid": "21112178850065551",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.6,
      "end_s": 6.18,
      "text_en": "Yes, speak.",
      "text_native": "બોલો બોલો."
    },
    {
      "ucid": "21112178850065551",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.21,
      "end_s": 9.28,
      "text_en": "Bhumit bhai, hi, good morning. I am Ankit Mistry calling from Jindal Steel, Mumbai.",
      "text_native": "ભૂમિતભાઈ હાય ગુડ મોર્નિંગ. હું અંકિત મિસ્ત્રી વાત કરું છું જિંદાલ સ્ટીલમાંથી, મુંબઈ."
    },
    {
      "ucid": "21112178850065551",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.6,
      "end_s": 10.2,
      "text_en": "Hm hm hm.",
      "text_native": "હં હં હં."
    },
    {
      "ucid": "21112178850065551",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.6,
      "end_s": 13.7,
      "text_en": "Uh, tell me sir, what's going on right now, do you have any requirement for HR this month?",
      "text_native": "અ બોલોને સર હમણાં જે શરૂ છે, તો કોઈ રિક્વાયરમેન્ટ નથી તમારે એનીથી HR માટે આ મહિનામાં?"
    },
    {
      "ucid": "21112178850065551",
      "idx": 8,
      "speaker": "customer",
      "start_s": 14.1,
      "end_s": 16.8,
      "text_en": "Not in this month. I had a requirement, so I have placed the order now.",
      "text_native": "આ મહિનામાં તો નથી. મારી રિક્વાયરમેન્ટ હતી તો મેં અત્યારે તો ઓર્ડર કરી દીધો હે."
    },
    {
      "ucid": "21112178850065551",
      "idx": 9,
      "speaker": "agent",
      "start_s": 16.8,
      "end_s": 17.7,
      "text_en": "Oh, is that so? Okay.",
      "text_native": "અચ્છા એવું છે? ઓકે."
    },
    {
      "ucid": "21112178850065551",
      "idx": 10,
      "speaker": "customer",
      "start_s": 17.7,
      "end_s": 22.0,
      "text_en": "Yes. I had put in an inquiry recently, and your rate was also three to four rupees plus compared to MNS and our traders.",
      "text_native": "હા. હમણાં હવે ઇન્ક્વાયરી નાખી તી તમારો રેટ પણ ત્રણ ત્રણ ને ચાર ચાર રૂપિયા પ્લસ હતો એમ એન એસ ને અમારા ટ્રેડર્સથી."
    },
    {
      "ucid": "21112178850065551",
      "idx": 11,
      "speaker": "agent",
      "start_s": 22.3,
      "end_s": 25.8,
      "text_en": "But sir, between MNS and Jindal, there will always be a price difference. There is a brand-to-brand price difference from the plant itself.",
      "text_native": "આ તો સાહેબ એમ એન એસ માં અને જિંદાલમાં હંમેશા પ્રાઇઝનો ડિફરન્સ હંમેશા રહેવાનો. બ્રાન્ડ ટુ બ્રાન્ડ પ્રાઇઝનો ફરક છે તો પ્લાન્ટમાંથી."
    },
    {
      "ucid": "21112178850065551",
      "idx": 12,
      "speaker": "customer",
      "start_s": 26.3,
      "end_s": 30.2,
      "text_en": "Then make some improvement. What's there in contacting? For us, it's all about the money, right? Both things are the same.",
      "text_native": "તો પછી કરો જ થોડોક સુધારો કરો તો આમાં કોન્ટેક્ટ કરવાના તો શું હોય અમારે તો પૈસાનો જ લેવા દેવા હોય ને. બેય વસ્તુ એ સેમ હોય."
    },
    {
      "ucid": "21112178850065551",
      "idx": 13,
      "speaker": "agent",
      "start_s": 30.2,
      "end_s": 30.5,
      "text_en": "Yes, yes.",
      "text_native": "હા હા."
    },
    {
      "ucid": "21112178850065551",
      "idx": 14,
      "speaker": "customer",
      "start_s": 30.8,
      "end_s": 35.8,
      "text_en": "And you work with a big company, so how can we work with small traders, with small company people? We have to add to the price, right? My business is just a margin of two to three rupees.",
      "text_native": "અને તમારે મોટી કંપની હારે કામ થાય એટલે નાના ટ્રેડરો હારે નાના કંપની વાળા હારે કેમ કામ કરવું? પૈસા તો પ્લસ કરવા પડે ને. મારે બે બે ત્રણ રૂપિયાનો તો બિઝનેસ છે."
    },
    {
      "ucid": "21112178850065551",
      "idx": 15,
      "speaker": "agent",
      "start_s": 36.1,
      "end_s": 37.2,
      "text_en": "That's correct. Okay.",
      "text_native": "બરાબર છે. ઓકે."
    },
    {
      "ucid": "21112178850065551",
      "idx": 16,
      "speaker": "agent",
      "start_s": 37.7,
      "end_s": 41.8,
      "text_en": "And so if you have a customer who wants Jindal, then let us know. Then obviously, there will always be a price difference from brand to brand.",
      "text_native": "અને એટલે જો કોઈક એવું હોય તમારા કસ્ટમર એવું હોય જેને જિંદાલ જોઈતું હોય તો પછી અમને જણાવજો. તો પછી ઓબ્વિયસલી બ્રાન્ડ ટુ બ્રાન્ડમાં પ્રાઇઝનો ડિફરન્સ હંમેશા રહેવાનો."
    },
    {
      "ucid": "21112178850065551",
      "idx": 17,
      "speaker": "customer",
      "start_s": 41.8,
      "end_s": 48.0,
      "text_en": "No, it comes. I get work for Jindal in the farm and all. We take it for that work, but all that work is finished now. I have taken 1300 tons of material. Loha Live, Amit Pipe.",
      "text_native": "નો આવે. આવે છે. મારે વાડીમાં અને એમાં કામ આવે છે જિંદાલના. અમે એના કામે લઈએ છીએ પણ એના બધા કામ પતી ગયા એવું છે. તેરસો ટન માલ મેં લીધેલો છે. લોહા લાઈવ, અમિત પાઇપ."
    },
    {
      "ucid": "21112178850065551",
      "idx": 18,
      "speaker": "agent",
      "start_s": 48.0,
      "end_s": 48.8,
      "text_en": "Hm hm. Okay.",
      "text_native": "હં હં. અચ્છા."
    },
    {
      "ucid": "21112178850065551",
      "idx": 19,
      "speaker": "customer",
      "start_s": 48.8,
      "end_s": 50.0,
      "text_en": "And in this, recently, that's why you all",
      "text_native": "અને આમાં હમણાં એટલે તમે આ બધા"
    },
    {
      "ucid": "21112178850065551",
      "idx": 20,
      "speaker": "agent",
      "start_s": 50.0,
      "end_s": 52.2,
      "text_en": "Tell me when you have it next time. No problem. Tell me when the next one comes.",
      "text_native": "જ્યારે હવે ત્યારે કહેજો. કઈ વાંધો નથી. બીજો જ્યારે આવે ત્યારે કહેજો."
    },
    {
      "ucid": "21112178850065551",
      "idx": 21,
      "speaker": "customer",
      "start_s": 52.5,
      "end_s": 53.6,
      "text_en": "Okay, okay, yes. Yes.",
      "text_native": "સારું સારું હા. હા."
    },
    {
      "ucid": "21112178850065551",
      "idx": 22,
      "speaker": "agent",
      "start_s": 53.9,
      "end_s": 54.9,
      "text_en": "Okay Bhumit bhai, bye.",
      "text_native": "ઓકે ભૂમિતભાઈ ચાલો."
    }
  ],
  "steps": [
    {
      "ucid": "21112178850065551",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Bhumit bhai, hi, good morning. I am Ankit Mistry calling from Jindal Steel, Mumbai.",
      "comment": "The agent introduced himself and the company but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178850065551",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Uh, tell me sir, what's going on right now, do you have any requirement for HR this month?",
      "comment": "The agent did not lead with a supply or price hook; he went straight to asking for a requirement."
    },
    {
      "ucid": "21112178850065551",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent asked no discovery questions about the customer's business, volume, or procurement habits."
    },
    {
      "ucid": "21112178850065551",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "But sir, between MNS and Jindal, there will always be a price difference. There is a brand-to-brand price difference from the plant itself.",
      "comment": "The agent did not pitch any USPs; he only offered a defensive statement about brand-level price differences."
    },
    {
      "ucid": "21112178850065551",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "do you have any requirement for HR this month?",
      "comment": "The agent successfully asked if a current requirement exists, which is the core intent of this step."
    },
    {
      "ucid": "21112178850065551",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Tell me when you have it next time. No problem. Tell me when the next one comes.",
      "comment": "The agent did not establish a specific, committed next step, ending with a vague request for the customer to call back."
    }
  ],
  "objections": [
    {
      "ucid": "21112178850065551",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "your rate was also three to four rupees plus compared to MNS and our traders.",
      "response": "But sir, between MNS and Jindal, there will always be a price difference. There is a brand-to-brand price difference from the plant itself."
    },
    {
      "ucid": "21112178850065551",
      "obj_type": "incumbent_supplier",
      "state": "raised",
      "evidence": "I had a requirement, so I have placed the order now.",
      "response": "Oh, is that so? Okay."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}