{ "ucid": "21112178849796491", "call_date": "2026-09-04", "start_time": "2026-09-04 10:29:24", "end_time": "2026-09-04 10:53:27", "duration_sec": 1443, "campaign": "MSME_IS_India_ProductOpps_PROG_261225", "disposition": "General Enquiry", "agent": "dhruv", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAcca6c8d142ce144119ff5c557130d169.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 940, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178849796491__DIAcca6c8d142ce144119ff5c557130d169.mp3", "audio_bytes": 4250880, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 1416.96, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello.\n[3s] CUSTOMER: Yes. (हां।)\n[3s] AGENT: Sir, I was calling from JSW One. (सर JSW One से बात कर रहा था मैं।)\n[5s] CUSTOMER: Yes. (हां जी।)\n[6s] AGENT: Am I speaking with Mr. Pawar? (पवार साहब से बात हो रही है मेरी?)\n[8s] CUSTOMER: No, no. (जी नहीं नहीं।)\n[9s] AGENT: Yes sir. Uh sir actually, the inquiry you had created on our portal, one for HR and the other for PPGL, so I called in that context, sir, to speak with you. (Yes sir. Uh sir actually आपने जो inquiry बनाई हुई थी हमारे portal पे, एक तो अपना HR की और दूसरा PPGL की, तो उसी संदर्भ में मैंने call किया था सर आपसे बात करने के लिए।)\n[15s] CUSTOMER: Yes. (हां जी।)\n[16s] AGENT: Yes sir. So, I wanted to understand the business model a bit, sir. What do we do, sir? Are we in trading, in fabrication, what is the process? (जी सर। तो मतलब मेरे को थोड़ा समझना था सर business model। अपन करते क्या है सर? Trading में है, fabrication में है, क्या process है?)\n[20s] CUSTOMER: So basically we are a pre-engineered building manufacturing company. Uh we do fabrication, erection and uh manufacturing of PEB, uh columns, rafters and everything.\n[26s] AGENT: We do roofing and purlins.\n[28s] CUSTOMER: Okay.\n[28s] CUSTOMER: Uh so we had a requirement for this.\n[30s] CUSTOMER: Currently we don't have a slitting machine. Uh that's why I had ordered about uh HR sheets. Uh or else we are thinking of preferring it in coil form in the future. (Currently we don't have a slitting machine. Uh that's why I had ordered about uh HR sheets. Uh or else हम लोग coil में ही prefer करते हैं का सोच रहे हैं in future.)\n[36s] AGENT: Hmm hmm hmm. (हम्म हम्म हम्म।)\n[37s] CUSTOMER: Yes.\n[38s] CUSTOMER: So right now uh the rates were not visible. (So right now uh rates नहीं दिख रहे थे।)\n[41s] AGENT: So no sir, actually that is, yeah, that is for information purpose only, what we deal into. (So नहीं सर actually that is, yeah, that is for information purpose only, कि what do we deal into.)\n[44s] AGENT: So basically sir like\n[45s] CUSTOMER: So I didn't wanted to place an order without knowing the rates or something.\n[47s] AGENT: Obviously, obviously.\n[48s] AGENT: Yeah yeah.\n[49s] CUSTOMER: Uh yeah, so I was currently looking for a direct relationship between, you know, my company and JSW uh where I can procure the material directly from the manufacturer of, you know, uh\n[55s] AGENT: Right, that's right.\n[56s] CUSTOMER: and should not have any middleman. Uh\n[59s] CUSTOMER: we have a regular requirement of uh 100 metric tons per month, 200 metric tons per month.\n[62s] CUSTOMER: Uh depending on project to project. But on regular basis, we do have a requirement of 200 to 300 metric tons per month uh consumption uh for HR sheets.\n[68s] CUSTOMER: And then obviously for pre-coated sheets and coils, uh we do have similarly a requirement of uh 50 to 100 metric tons uh for these.\n[74s] CUSTOMER: And uh for galvanize, galvanized sheet also, coil also, we do have requirement as we are also into the manufacturing of\n[79s] AGENT: In the purlins and rafters.\n[80s] CUSTOMER: C, yes yes, C and Z purlins, yeah.\n[82s] AGENT: Yeah, so like it's a OEM thing, so BGL can be easily supplied from the plant, the Dolvi and the Vasind plant.\n[85s] CUSTOMER: Sorry, can you please repeat? Yeah.\n[87s] AGENT: Yeah, so I said like it's a OEM thing, so like you said that you are into manufacturing of purlins and rafters, we do provide with the material in the from the Dolvi and the Vasind plant, the Bare Galvalume, BG.\n[94s] CUSTOMER: Yeah, yeah, yeah.\n[95s] AGENT: For the solar structure.\n[96s] AGENT: And the HR is readily available in our Taloja and Chakan stockyards.\n[99s] CUSTOMER: Okay.\n[100s] AGENT: Either in coil form or in sheet form, whichever is feasible for you. And if the quantity suffices like 40 metric tons per size, we can also supply the material directly from the Vijayanagar plant.\n[105s] CUSTOMER: Okay.\n[106s] AGENT: Yeah, so there won't be any third party involved in this. All the transactions will be directly by JSW themselves and the payments part will also be taken care by the JSW team and JSW will only receive your payment and will be liable for any sort of refunds that will be initiated.\n[115s] AGENT: No dealer distributor will be involved in this transaction.\n[117s] CUSTOMER: Got it.\n[118s] AGENT: This is how we operate, sir.\n[120s] AGENT: So currently what are we planning to procure, sir? What is the size you're looking for?\n[122s] CUSTOMER: So I have a multiple requirement of sizes. So as you know, in PEB manufacturing, we require multiple sizes starting from 5 to 5 to 12, 5, 8, 10, 12, 16 and 20 as well.\n[128s] CUSTOMER: And sometimes we also do have requirement for 22 or 25 mm sheets as well.\n[131s] AGENT: The higher thickness plates.\n[132s] AGENT: So in case of higher thickness plates, like you might be also aware about the same, that JSW has a range of supplying the material till 20 mm. So in case of higher thickness plates, we can supply you higher thickness plates but we will be providing you with SAIL material.\n[139s] CUSTOMER: Okay.\n[140s] AGENT: So how do we operate in\n[140s] CUSTOMER: our requirement of E250 and E350 HR sheets.\n[143s] CUSTOMER: Uh variant varying on the class of ABC, uh that's required on project to project. But that's our basic requirement of 250 to E350.\n[147s] AGENT: Okay.\n[148s] CUSTOMER: Yeah.\n[149s] AGENT: So the basic requirement is that is of E250 and E350.\n[151s] CUSTOMER: Uh yeah, E250 and E350.\n[153s] AGENT: Okay.\n[154s] CUSTOMER: Yeah. And I guess JSW also deals with uh round and square pipes. Uh\n[157s] AGENT: MS pipes?\n[158s] AGENT: So frankly speaking sir, I'll tell you one thing, we do deal with these products, but in our case, there's a small problem in this. We do not hold the stock of uh the MS pipes like we hold the stock of CR or you know, coated material.\n[164s] CUSTOMER: Got it.\n[164s] AGENT: So we can obviously share you the quotations for that, but that will be given to you, that will be invoiced by JSW but will be sourced through our distributors.\n[168s] CUSTOMER: Okay, okay.\n[169s] AGENT: Yeah.\n[169s] CUSTOMER: And what is it will be a quotation but\n[171s] AGENT: Yes, yes. (हां हां।)\n[172s] CUSTOMER: Yeah, so what if I get a slitting machine and uh if I install the uh pipe making or a MS pipe manufacturing assembly, that's a milling machine, uh so what would be the rates considered uh that I'll be doing all the manufacturing for the MS pipes and tubes, etcetera?\n[180s] AGENT: So in that case sir, we won't provide you with any, see basically if this is the scenario, we provide with the pipe making grade that is GR2.\n[184s] CUSTOMER: Yeah.\n[184s] AGENT: Grade 2, which is like 250 to 500 rupee per metric ton cheaper than the E250 material, which is been provided to Apollo.\n[189s] CUSTOMER: Yeah.\n[189s] AGENT: by JSW.\n[190s] CUSTOMER: Mhm.\n[191s] AGENT: So in that case, if you set up a thing of for, you know, what do you say, uh milling plant, yeah, plant, so for that we'll have to keep a proper meeting with the tech team guys and\n[198s] AGENT: because see if JSW is producing the material, we do make JSW Jindal Star and everything, but we have it in our own setups.\n[203s] AGENT: We do not outsource the material.\n[204s] AGENT: Yeah, so in that case, I can provide you one thing is, I can give you cheaper coils in this, the GR2 coil of directly from the plant with the MOQ of like 300 to 400 metric tons, which will be useful for you to produce the pipes.\n[211s] CUSTOMER: Okay.\n[212s] CUSTOMER: And does the thickness of your coils vary as per the price?\n[215s] AGENT: Uh so the prices what we quote are consistent for 2.5 to 12 mm.\n[218s] CUSTOMER: Okay.\n[219s] AGENT: It's the same in the width of 1250 or 1500.\n[221s] AGENT: And for 2 mm, it is 1000 rupees above, parity is of 1000 rupees.\n[224s] AGENT: And for 3 mm, it is parity of, 1.6 mm it is a parity of 4000.\n[227s] CUSTOMER: Okay.\n[228s] CUSTOMER: And what is the delivery and lead time for you guys to provide the material?\n[230s] AGENT: So basically that is subject to availability.\n[232s] CUSTOMER: Uh yeah, in case of E250s and E350s, uh what is the delivery\n[235s] AGENT: So 90, 99% of times when you place an order for the running SKUs like of five and this, so uh that material is readily available in Taloja and we can provide you that material with a lead time of like two to three days max.\n[241s] CUSTOMER: Okay, two to three days max.\n[242s] AGENT: Because we require a coil to be processed. And already there are pre-orders, so it takes like one, one and a half day to process the entire coil and one and a half day to get it loaded and dispatched by the vehicle.\n[249s] AGENT: And if it's from Chakan, it will take two days, if it's from Taloja, it will take three to four days.\n[252s] CUSTOMER: Okay.\n[252s] CUSTOMER: And you also provide the cut to length sheets, right?\n[254s] AGENT: Yeah, yeah, yeah, we do provide.\n[255s] CUSTOMER: Is there any extra additional cost for that?\n[256s] AGENT: No, JSW doesn't charge any extra price for the cut to length, loading and the freight part.\n[260s] CUSTOMER: Oh, okay.\n[260s] AGENT: If the order is above 20 metric tons, we do not charge a single penny extra for that.\n[263s] CUSTOMER: So the basic MOQ for you is like 20 metric tons, is that correct?\n[264s] AGENT: No, so the basic MOQ per size is 5 metric tons.\n[266s] CUSTOMER: Five metric tons. All right.\n[267s] AGENT: Yeah, but in that case, then it becomes a self-pickup case.\n[269s] CUSTOMER: Yeah, that's that's absolutely fine. But what if I have a requirement more than 5 metric ton? So will that be provided by JSW? The\n[273s] AGENT: We do provide, but see, frankly speaking, even we are running a business. We get a break even only on 20 metric ton. So we can, we'll charge you freight extra. We can give you FOR, but the freight will be charged separately if the MOQ, if the quantity of the total order is below 10 tons.\n[280s] CUSTOMER: All right. No, that's not an issue. Just like\n[282s] CUSTOMER: it's just that I do have my own transportation facilities also available.\n[284s] AGENT: Right, because like you said that you are into manufacturing.\n[285s] CUSTOMER: But it's just in case like where in emergency, uh what if I require some of the material uh that's about like 10 or 15 metric tons and my transportation is not available at that moment. So will that\n[291s] AGENT: We can also provide you, we can also provide you two metric ton of material if it's an available in the standard cut size, delivered. But that will be exponentially expensive for you because uh we have a contract with the transporters who do not take the material in PTL. They take a full truck load or you know.\n[300s] AGENT: So even if for two ton, we need to place a vehicle of 15 to 20 tons, which will be exponentially expensive for you.\n[303s] CUSTOMER: All right.\n[304s] CUSTOMER: And the second thing I wanted to ask, like sometimes we require uh you know, uh the length of the sheet is should be more than you know 6 meters or 7 meters or 10 meters.\n[309s] AGENT: We can provide you the material till 12 meters.\n[311s] CUSTOMER: Okay.\n[312s] CUSTOMER: And for that, the no slitting charges or cutting\n[313s] AGENT: So in long length, in long length, that is length above 6 meters, it is 250 rupees per metric ton because our service centers are set in such a way that for the length of 1500 to, you know, uh what do you say, 6,000, we do not have to ask any third party. But when it comes above 6,000, we need to check with the third party cutter.\n[323s] AGENT: And that's the reason why it is 250 to 500 rupees extra depending upon the size.\n[326s] CUSTOMER: Okay.\n[327s] CUSTOMER: And what is the current rate for your E250 material?\n[329s] AGENT: Uh currently we are operating, currently we are operating at a price of 61,500 for E250, 2.5 to 12 mm.\n[333s] CUSTOMER: Okay. Can you just give me in uh per kilo rate? Is that possible?\n[336s] AGENT: 61.5.\n[337s] CUSTOMER: 61.5.\n[338s] CUSTOMER: Am I right? 61.5?\n[339s] AGENT: Yes, 61.5 plus GST, yeah.\n[340s] CUSTOMER: Okay.\n[341s] AGENT: That is, yeah.\n[341s] CUSTOMER: And uh what about the payment terms?\n[343s] AGENT: So for first three transactions, as there's no business history with the organization, so the first three transactions we require advance against proforma invoice, 100% advance against PI.\n[348s] CUSTOMER: Yeah.\n[348s] AGENT: And post that, if you don't mind me asking you, sir, what is the age of our company?\n[351s] CUSTOMER: Uh so I have one company that's about 20 years.\n[354s] CUSTOMER: My main company is of 20 years. Uh in that we have, we have started a sister concern company to just, you know, uh bifurcate those uh issues.\n[359s] CUSTOMER: So for PEB manufacturing, it's four years. And for roofing manufacturing and roofing accessories, it's uh one year.\n[403s] AGENT: And what is the average turnover, sir, as of now?\n[405s] CUSTOMER: Uh as of now, we are currently operating at 12 CR, uh last FY. And this year we are about to close at around 15 CR.\n[409s] AGENT: Yeah, so credit approval won't be an issue over here because see, basically company has two criteria, either the company agent should be more than 8 years or the turnover should be above 8 CR.\n[414s] CUSTOMER: Mhm.\n[415s] AGENT: So we are matching either one of the cases, conditions over here.\n[418s] CUSTOMER: Yeah.\n[418s] AGENT: So credit approval won't be an issue. And basis on the first three transactions, irrespective of the tonnage, we can show them that the customer is already transacting with us. So we need to increase the business scope and potential is of like 100 metric tons or 200 metric ton, we need to provide a credit.\n[425s] AGENT: So we get it.\n[426s] CUSTOMER: And uh last two things I wanted to ask is like uh, let's say if I require any kind of a material and obviously the steel rates goes up and down uh regularly, right? So in that case, who would be the key contact person like where I can get those rates on urgent basis or something like that, who can\n[433s] AGENT: It's me only. Me only.\n[434s] CUSTOMER: Okay. So you will be my key contact person and\n[436s] AGENT: Yeah, I'll be your KAM.\n[437s] CUSTOMER: Okay. And is there\n[438s] AGENT: So what will I do is, I'll ping you from my personal number. See, this is a company's number, you won't be able to connect with me over this. I'll WhatsApp you from my personal number with my official mail ID and everything. So you can drop me a mail or WhatsApp, whatever is convenient to you, for me to revert you back.\n[445s] CUSTOMER: Okay.\n[446s] CUSTOMER: And what can be, so can it be negotiable if we, you know, procure the material in the big bulk or something like that?\n[450s] AGENT: So see, basically purely sir, that depends upon the uh quantity what we are ordering. And the rate, actual rate right now running is 62,000. Sorry, 62. I have already quoted you 61,500 as a discounted price on an assumption that the order quantity will be something between 80 to 100 metric tons.\n[457s] CUSTOMER: Yeah.\n[458s] AGENT: That's the way I have assumed and I have quoted you. So actual MOP running right now in Pune and Taloja is 62 plus GST.\n[462s] CUSTOMER: Okay.\n[462s] AGENT: Yeah. So I am assuming that if the quantity goes high, we can give you this section. But still, if you want, I can obviously, we'll put forward it. I'll take a file from your end and let's see how the management responds, reverts to it because right now the market is in a rising stage.\n[469s] CUSTOMER: Yeah, yeah.\n[469s] AGENT: So getting additional discounts is a bit problematic thing in this.\n[472s] CUSTOMER: Mhm.\n[472s] CUSTOMER: Got it.\n[473s] AGENT: That's the basic problem.\n[474s] CUSTOMER: And we have discussed this about HR coils and everything, right? And what about the pre-coated GI and PPGL?\n[476s] AGENT: PPGL, right? So PPGL sir, what are you looking for? I mean like for coils or for sheets, what are you looking for? (PPGL, na? So PPGL sir, what are you looking for? I mean like for coils or for sheets, what are you looking for?)\n[479s] CUSTOMER: Uh both, both.\n[480s] AGENT: Okay. And sheets in the form of profiling or standard cut?\n[482s] CUSTOMER: Uh sheet we are looking for profiling, but we do have a profile, roll forming machines. So that won't be necessary for us to, you know, have those roll forming, uh profile sheets.\n[488s] AGENT: And sheets\n[489s] AGENT: So if it's a, you know, what do you say, if it's coil form you require, we can provide you with the coil thing. And uh, just a second. Yeah.\n[496s] AGENT: So it again purely depends upon the shades you're looking for in pre-painted uh PPGL. So the running are the brick red and uh what do you say, sky blue, off-white, these are the one which are running.\n[502s] CUSTOMER: Yeah.\n[502s] AGENT: And for some\n[503s] CUSTOMER: Mostly we use those only. Yeah, sky blue and off-white that are all numbers 9001 and 5012. Uh we are mostly using those only.\n[508s] AGENT: And what is the quantity we're looking for this?\n[509s] CUSTOMER: Uh on monthly consumption, that would be 50 to 100 metric tons.\n[512s] AGENT: So approximately 25 metric tons per week.\n[514s] CUSTOMER: Uh yeah.\n[514s] AGENT: Like five coils per week.\n[515s] CUSTOMER: Yeah, five coils. If you consider those coils of 5 ton.\n[517s] AGENT: Yeah, actually the coil that comes is of 5 ton.\n[518s] CUSTOMER: Yeah, uh I guess coils can also be more than 5 ton, right? If I'm not wrong.\n[521s] AGENT: Yeah, that can be done, but that is when the order is placed in the plant directly.\n[524s] CUSTOMER: Got it, got it, yeah.\n[525s] AGENT: They can make the coil in a customized weight, but ideally for profiling thing, when we go into profiling part, so the lifting capacity of maximum profilers is of like 4.8 or 5 metric tons. So they, we cap it to 5 ton so that the lifting can be done easily.\n[531s] CUSTOMER: Yeah.\n[531s] AGENT: Because PPGL is such because the distributors, once they profile, there are also customers who demand for like, you know, 1.5 metric tons or 2 metric ton of the sheets.\n[537s] CUSTOMER: Yes, yes, yes.\n[538s] AGENT: So in that case, if it's a heavy quantity coil, heavy metric ton coil, so the coil can, you know, get damaged while re-rolling and rolling. That's why we keep it to 5 metric tons per coil.\n[542s] CUSTOMER: Got it, got it.\n[543s] CUSTOMER: Uh because the thing is, we, uh apart from doing the roll forming, we are also doing the uh roofing accessories such as, you know, barge cap, vertical corner, ridge vents, and lowers, etcetera.\n[550s] AGENT: So what we can do is in this case, so what we can do is, we can, your location is in Pune, right?\n[553s] CUSTOMER: Yes, yes.\n[554s] AGENT: And currently are you holding any sort of MOU with any of the companies?\n[556s] CUSTOMER: Uh no.\n[557s] AGENT: Okay. And you have a profiling setup with you?\n[559s] CUSTOMER: Sorry?\n[559s] AGENT: A roofing profiling setup?\n[600s] CUSTOMER: Yes, yes.\n[601s] AGENT: Profiling machines and everything?\n[602s] CUSTOMER: Yeah, yeah, we have, we do have those.\n[604s] AGENT: So in case of profiling, what we can\n[604s] CUSTOMER: My current plant is in Mumbai, but I'm shifting those plant, that plant in Pune by this month or next month most probably.\n[608s] AGENT: Okay. (Achcha.)\n[608s] AGENT: So basically why I'm asking you this is, please don't take me wrong, but my only point is, if, I mean, if the transaction between us go in a well manner, in a well-structured manner and you are satisfied with our services and we are convinced about the purchasing power of the customer,\n[615s] AGENT: what we can do is, we have many customers in Pune who require roofing sheets for which we have to supply it from Taloja.\n[619s] CUSTOMER: Okay.\n[619s] AGENT: And in that case, when we supply it from Taloja, the freight is exponentially higher because roofing sheet requires a complete vehicle.\n[623s] CUSTOMER: Yes, yes.\n[624s] AGENT: So what we can do is, we'll onboard you as a center also and we'll take the orders and pass it on to you and bill it by JSW and JSW will pay you for that.\n[629s] CUSTOMER: Yeah, that would be absolutely fine.\n[630s] AGENT: Yeah, because like\n[630s] CUSTOMER: Currently if I'm not wrong, uh AMNS is at around 89 rupees or 90 rupees per kg and JSW is around somewhere 105 to 110 rupees per kg if I'm not wrong. I guess\n[636s] AGENT: So AMNS is what the price what you discussed about AMNS is for AZ 70.\n[638s] CUSTOMER: Yeah.\n[638s] CUSTOMER: AZ 170 and I guess\n[639s] AGENT: No, no, not 170 sir, it's AZ 70.\n[641s] AGENT: And AZ 150 is something what\n[642s] CUSTOMER: 150, yes, yeah.\n[643s] AGENT: Color on plus.\n[644s] CUSTOMER: 150, 150.\n[645s] AGENT: Yeah, AZ 150 is Color on Plus.\n[646s] CUSTOMER: Mhm.\n[647s] AGENT: AZ 70 is Pragati Plus.\n[648s] AGENT: And the cheaper one is Endura Plus and below that is Indradhanush.\n[651s] CUSTOMER: Okay. Uh can I have those rates if that's possible by you?\n[653s] AGENT: Yeah, yeah, I'll give you the tentative MOPs. I'll give you the MOPs, don't worry about it. I'll draft a proper Excel for HR and for this thing. But again, like you also know, sir, the prices are fluctuating in a haywire manner.\n[658s] CUSTOMER: Yes, yes, I definitely get that.\n[659s] AGENT: I'll just give a MOP for reference, then whatever one or two rupees up or down there is at that time, at the time of order placement, we can think about it. (I'll just give a MOP for reference, फिर जो भी एक दो रुपया ऊपर नीचे जो भी रहता है उस टाइम पे at the time of order placement, we can think about it.)\n[702s] CUSTOMER: Yeah, definitely. I mean, I don't, yeah, that's why I mentioned, you know, uh what if, you know, on daily basis the price goes up and down. So that's why I mentioned, uh from whom I can get those rates on daily basis.\n[707s] AGENT: So basically see, I'll tell you one thing, sir. I can give it to you, but, uh what I can do is, once the MOP changes, meaning when our price changes, I will update you on that day for it. If that works with you. For example, like our MOP today, the price was the same on Monday, the price was the same on Tuesday, it was the same on Wednesday, it increased on Thursday, then today it has become constant again. (So basically see, I'll tell you one thing, sir. मैं आपको दे तो दूंगा, लेकिन, uh what I can do is, once the MOP changes ना, मतलब जब हमारी price change होगी ना, मैं उस दिन आपको update कर दूंगा उसके लिए। If that works with you. For example, जैसे अभी हमारी MOP जो आज है, Monday को भी price same था, Tuesday भी price same था, Wednesday भी same था, Thursday को बढ़ा, फिर आज वापस constant हो गया है।)\n[716s] CUSTOMER: Yes, yes. No, because I guess the price had increased on Saturday or Sunday if I'm not wrong. (हां हां। नहीं क्योंकि I guess Saturday या Sunday को price increase हुआ था if I'm not wrong.)\n[719s] AGENT: Yes, that's what I'm saying. Saturday, the price on the 1st, 31st was Monday. 31st was the last month's price which got increased in the second half. Then on the 1st, it operated at the same price, on the 2nd it was the same, on the 3rd it happened, on the 3rd it increased, then on the 4th it's running at the same price. (हां, वही, वही बोल रहा हूं ना। Saturday, 1 तारीख को जो price, 31st was Monday. 31st was the last month's price which got increased in the second half. फिर 1 तारीख को same price पे operate हुआ, 2 तारीख को same पे हुआ, 3 को हुआ, 3 को बढ़ा, फिर 4 को अभी same पे चल रहा है।)\n[726s] CUSTOMER: Got it, got it.\n[727s] AGENT: So what I can do is in this case, I'll keep you posted with all the fluctuations. As soon as the price fluctuates or I get an indent that the price is gonna fluctuate tomorrow, because we get a message from the steel itself that the prices are gonna change, I'll just ping you that sir, this is the expected revision in the prices. (So what I can do is in this case, I'll keep you posted with all the fluctuations. As soon as the price fluctuates or I get an indent कि बाबा price is gonna fluctuate tomorrow, because we get a message from the steel itself कि the prices are gonna change, I'll just ping you कि sir, this is the expected revision in the prices.)\n[734s] CUSTOMER: Yeah, sure. That's works for me.\n[736s] CUSTOMER: And regarding the profile sheet you mentioned that you dispatch from Taloja and etc. So what kind of profile do you guys uh generally supply? Because we have a double tube profile which we generally provide. Uh\n[741s] AGENT: We generally provide double ribbed, yeah, double ribbed and single ribbed.\n[743s] CUSTOMER: We double ribbed we provide.\n[745s] AGENT: Yeah, we also provide double ribbed only. That's the standard one, sir, available. Other than that, if there's any specific design required, we ask the customers, they share the design of the ribs and according to that then we process. Because at times they do some sort of repair work with the existing profile sheet over there. So they require that, you know, that technically, if we speak in layman's terms, the size of that groove should match with theirs. (Yeah, we also provide double ribbed only. That's the standard one, sir, available. Other than that, if there's any specific design required, we ask the customers, they share the design of the ribs and according to that then we process. Because at times they do some sort of repair work with the existing profile sheet over there. So they require that, you know, वो technically अगर जैसे leman भाषा में बोले तो वो नाली का size match होना चाहिए इनके साथ।)\n[752s] CUSTOMER: Correct, correct, correct.\n[753s] AGENT: So that it doesn't overlap and all that. So because of that, we take uh things from them and then we'll provide. But yeah, if it's not like that, then double trapezoidal and single trapezoidal are the standards what we provide. (तो वो overlap नहीं हो जाए और वो सब। तो उसकी वजह से we take uh things from them and then we'll be provide. But yeah, अगर वैसा नहीं होता है तो double trapezoidal and single trapezoidal are the standards what we provide.)\n[759s] CUSTOMER: Okay.\n[759s] CUSTOMER: Yeah.\n[760s] CUSTOMER: Uh just a random question, do you guys also provide a polycarbonate sheets or uh coils?\n[802s] AGENT: Polycarbonated sheets? No, sir. Basically that's a restricted inventory to be sold online because we have a set of distributors for that. So steel does not allow us to sell it online.\n[807s] CUSTOMER: Okay, okay, no worries, no worries.\n[808s] AGENT: For overlapping in the accessories part of PPGL, right?\n[810s] CUSTOMER: Got it, got it, got it.\n[810s] AGENT: Yeah, so that is sold directly by JSW Steel Coated.\n[812s] CUSTOMER: Yes, yes, yes. No worries, no worries. (हां हां हां। No worries, no worries.)\n[813s] AGENT: That's why.\n[814s] AGENT: Right? (है ना?)\n[814s] AGENT: What will I do is, I'll just ping you right now from my WhatsApp and uh I would request if there's any sort of live requirement which we can procure, so do let me know and we'll be in touch.\n[820s] CUSTOMER: Yes, definitely. Uh just drop me all the rates and everything.\n[822s] AGENT: I'll do it.\n[823s] CUSTOMER: And then we can, we can obviously, you know, work together for a longer, for a broader perspectives.\n[826s] AGENT: Looking, looking forward for sure.", "language": "English", "languages": "[\"English\", \"Hindi\"]", "turn_count": 258, "connected": 1, "audio_notes": "TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: The audio is clear with minimal background noise, allowing for a reliable transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "258 turns, clean transcript (0% inaudible)", "band_language": "English", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "customer_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 7.0, "pitch_score_band": "amber", "pitch_missed_steps": "[\"CL2 Revalidate every field\"]", "pitch_coaching_note": "Your discovery and relationship-building with this high-potential account were excellent. To be even more effective, start by systematically revalidating every field from the portal inquiry before moving to broader discovery; this ensures we've captured their initial request perfectly.", "usp_relevance": "matched", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "not_in_stockyard", "supply_details": "Agent clarified that MS Pipes, which the customer inquired about, are not held in JSW One stockyards and are sourced through distributors, unlike core HR/Coated products.", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The call was with a large PEB manufacturer (200-300 MT/month) seeking a direct purchasing relationship. The agent successfully conducted deep discovery into their HR and PPGL needs, explained the JSW direct model, and positioned himself as the key account manager. A spot price for HR was provided, and the agreed next step is for the agent to send a comprehensive quotation for their various requirements.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir actually, the inquiry you had created on our portal, one for HR and the other for PPGL, so I called in that context, sir, to speak with you.\", \"comment\": \"Agent correctly referenced the customer's inquiry on the portal at the start of the call.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"So the basic requirement is that is of E250 and E350... your location is in Pune, right?\", \"comment\": \"Agent confirmed product/grade and location, but did not revalidate quantity, thickness, or timeline from the original inquiry, scoring 2/5 which is a fail.\"}, {\"step_id\": \"CL3\", \"result\": \"full\", \"questions_hit\": 4, \"evidence\": \"So, I wanted to understand the business model a bit, sir. What do we do, sir? Are we in trading, in fabrication, what is the process?\", \"comment\": \"Agent successfully covered end application, monthly tonnage (volunteered by customer), current suppliers (via MOU question), and payment terms (via credit discussion), hitting 4/5 discovery points.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"currently we are operating at a price of 61,500 for E250, 2.5 to 12 mm... I'll draft a proper Excel for HR and for this thing.\", \"comment\": \"Agent provided a specific price for HR, discussed lead times, and committed to a clear next step of sending a detailed quotation.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"No dealer distributor will be involved in this transaction.\", \"comment\": \"Agent did not re-pitch the whole portfolio and instead focused on reinforcing the 'direct from manufacturer' advantage the customer was looking for.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"Your discovery and relationship-building with this high-potential account were excellent. To be even more effective, start by systematically revalidating every field from the portal inquiry before moving to broader discovery; this ensures we've captured their initial request perfectly.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"not_in_stockyard\", \"supply_details\": \"Agent clarified that MS Pipes, which the customer inquired about, are not held in JSW One stockyards and are sourced through distributors, unlike core HR/Coated products.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"Currently if I'm not wrong, uh AMNS is at around 89 rupees or 90 rupees per kg and JSW is around somewhere 105 to 110 rupees per kg if I'm not wrong.\", \"response\": \"So AMNS is what the price what you discussed about AMNS is for AZ 70... And AZ 150 is something what... Color on Plus.\"}], \"call_summary\": \"The call was with a large PEB manufacturer (200-300 MT/month) seeking a direct purchasing relationship. The agent successfully conducted deep discovery into their HR and PPGL needs, explained the JSW direct model, and positioned himself as the key account manager. A spot price for HR was provided, and the agreed next step is for the agent to send a comprehensive quotation for their various requirements.\"}", "error": null, "latency_ms": 46491, "input_tokens": 11154, "output_tokens": 1018, "created_at": "2026-09-25 11:35:35", "sentiment": "neutral", "sentiment_score": 0.093, "sentiment_confidence": "high", "pos": 62, "neg": 45, "lex_hits": 128, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.589, "agent_talk_sec": 456.8, "customer_talk_sec": 318.8, "dead_air_sec": 667.4, "longest_monologue_sec": 43.0, "agent_wpm": 341.4, "interruptions": 0, "agent_turns": 128, "customer_turns": 130, "discovery_qs": 21, "words_agent": 2599, "words_customer": 1338, "monologue_heavy": 0, "turns": [ { "ucid": "21112178849796491", "idx": 0, "speaker": "customer", "start_s": 0.77, "end_s": 1.27, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178849796491", "idx": 1, "speaker": "agent", "start_s": 1.8, "end_s": 2.2, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178849796491", "idx": 2, "speaker": "customer", "start_s": 2.58, "end_s": 2.88, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "21112178849796491", "idx": 3, "speaker": "agent", "start_s": 3.4, "end_s": 5.0, "text_en": "Sir, I was calling from JSW One.", "text_native": "सर JSW One से बात कर रहा था मैं।" }, { "ucid": "21112178849796491", "idx": 4, "speaker": "customer", "start_s": 5.4, "end_s": 5.7, "text_en": "Yes.", "text_native": "हां जी।" }, { "ucid": "21112178849796491", "idx": 5, "speaker": "agent", "start_s": 6.5, "end_s": 8.0, "text_en": "Am I speaking with Mr. Pawar?", "text_native": "पवार साहब से बात हो रही है मेरी?" }, { "ucid": "21112178849796491", "idx": 6, "speaker": "customer", "start_s": 8.2, "end_s": 8.8, "text_en": "No, no.", "text_native": "जी नहीं नहीं।" }, { "ucid": "21112178849796491", "idx": 7, "speaker": "agent", "start_s": 9.0, "end_s": 14.8, "text_en": "Yes sir. Uh sir actually, the inquiry you had created on our portal, one for HR and the other for PPGL, so I called in that context, sir, to speak with you.", "text_native": "Yes sir. Uh sir actually आपने जो inquiry बनाई हुई थी हमारे portal पे, एक तो अपना HR की और दूसरा PPGL की, तो उसी संदर्भ में मैंने call किया था सर आपसे बात करने के लिए।" }, { "ucid": "21112178849796491", "idx": 8, "speaker": "customer", "start_s": 15.0, "end_s": 15.3, "text_en": "Yes.", "text_native": "हां जी।" }, { "ucid": "21112178849796491", "idx": 9, "speaker": "agent", "start_s": 15.8, "end_s": 20.0, "text_en": "Yes sir. So, I wanted to understand the business model a bit, sir. What do we do, sir? Are we in trading, in fabrication, what is the process?", "text_native": "जी सर। तो मतलब मेरे को थोड़ा समझना था सर business model। अपन करते क्या है सर? Trading में है, fabrication में है, क्या process है?" }, { "ucid": "21112178849796491", "idx": 10, "speaker": "customer", "start_s": 20.2, "end_s": 26.0, "text_en": "So basically we are a pre-engineered building manufacturing company. Uh we do fabrication, erection and uh manufacturing of PEB, uh columns, rafters and everything.", "text_native": "So basically we are a pre-engineered building manufacturing company. Uh we do fabrication, erection and uh manufacturing of PEB, uh columns, rafters and everything." }, { "ucid": "21112178849796491", "idx": 11, "speaker": "agent", "start_s": 26.0, "end_s": 27.5, "text_en": "We do roofing and purlins.", "text_native": "We do roofing and purlins." }, { "ucid": "21112178849796491", "idx": 12, "speaker": "customer", "start_s": 27.8, "end_s": 28.2, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178849796491", "idx": 13, "speaker": "customer", "start_s": 28.5, "end_s": 30.0, "text_en": "Uh so we had a requirement for this.", "text_native": "Uh so we had a requirement for this." }, { "ucid": "21112178849796491", "idx": 14, "speaker": "customer", "start_s": 30.3, "end_s": 36.0, "text_en": "Currently we don't have a slitting machine. Uh that's why I had ordered about uh HR sheets. Uh or else we are thinking of preferring it in coil form in the future.", "text_native": "Currently we don't have a slitting machine. Uh that's why I had ordered about uh HR sheets. Uh or else हम लोग coil में ही prefer करते हैं का सोच रहे हैं in future." }, { "ucid": "21112178849796491", "idx": 15, "speaker": "agent", "start_s": 36.0, "end_s": 36.8, "text_en": "Hmm hmm hmm.", "text_native": "हम्म हम्म हम्म।" }, { "ucid": "21112178849796491", "idx": 16, "speaker": "customer", "start_s": 37.2, "end_s": 37.6, "text_en": "Yes.", "text_native": "Yes." }, { "ucid": "21112178849796491", "idx": 17, "speaker": "customer", "start_s": 38.2, "end_s": 40.5, "text_en": "So right now uh the rates were not visible.", "text_native": "So right now uh rates नहीं दिख रहे थे।" }, { "ucid": "21112178849796491", "idx": 18, "speaker": "agent", "start_s": 40.6, "end_s": 44.0, "text_en": "So no sir, actually that is, yeah, that is for information purpose only, what we deal into.", "text_native": "So नहीं सर actually that is, yeah, that is for information purpose only, कि what do we deal into." }, { "ucid": "21112178849796491", "idx": 19, "speaker": "agent", "start_s": 44.0, "end_s": 44.8, "text_en": "So basically sir like", "text_native": "So basically sir like" }, { "ucid": "21112178849796491", "idx": 20, "speaker": "customer", "start_s": 44.8, "end_s": 46.8, "text_en": "So I didn't wanted to place an order without knowing the rates or something.", "text_native": "So I didn't wanted to place an order without knowing the rates or something." }, { "ucid": "21112178849796491", "idx": 21, "speaker": "agent", "start_s": 46.8, "end_s": 47.8, "text_en": "Obviously, obviously.", "text_native": "Obviously, obviously." }, { "ucid": "21112178849796491", "idx": 22, "speaker": "agent", "start_s": 48.0, "end_s": 48.4, "text_en": "Yeah yeah.", "text_native": "Yeah yeah." }, { "ucid": "21112178849796491", "idx": 23, "speaker": "customer", "start_s": 48.8, "end_s": 55.0, "text_en": "Uh yeah, so I was currently looking for a direct relationship between, you know, my company and JSW uh where I can procure the material directly from the manufacturer of, you know, uh", "text_native": "Uh yeah, so I was currently looking for a direct relationship between, you know, my company and JSW uh where I can procure the material directly from the manufacturer of, you know, uh" }, { "ucid": "21112178849796491", "idx": 24, "speaker": "agent", "start_s": 55.0, "end_s": 55.6, "text_en": "Right, that's right.", "text_native": "Right, that's right." }, { "ucid": "21112178849796491", "idx": 25, "speaker": "customer", "start_s": 56.2, "end_s": 58.2, "text_en": "and should not have any middleman. Uh", "text_native": "and should not have any middleman. Uh" }, { "ucid": "21112178849796491", "idx": 26, "speaker": "customer", "start_s": 58.6, "end_s": 62.0, "text_en": "we have a regular requirement of uh 100 metric tons per month, 200 metric tons per month.", "text_native": "we have a regular requirement of uh 100 metric tons per month, 200 metric tons per month." }, { "ucid": "21112178849796491", "idx": 27, "speaker": "customer", "start_s": 62.3, "end_s": 67.8, "text_en": "Uh depending on project to project. But on regular basis, we do have a requirement of 200 to 300 metric tons per month uh consumption uh for HR sheets.", "text_native": "Uh depending on project to project. But on regular basis, we do have a requirement of 200 to 300 metric tons per month uh consumption uh for HR sheets." }, { "ucid": "21112178849796491", "idx": 28, "speaker": "customer", "start_s": 67.8, "end_s": 74.0, "text_en": "And then obviously for pre-coated sheets and coils, uh we do have similarly a requirement of uh 50 to 100 metric tons uh for these.", "text_native": "And then obviously for pre-coated sheets and coils, uh we do have similarly a requirement of uh 50 to 100 metric tons uh for these." }, { "ucid": "21112178849796491", "idx": 29, "speaker": "customer", "start_s": 74.0, "end_s": 78.8, "text_en": "And uh for galvanize, galvanized sheet also, coil also, we do have requirement as we are also into the manufacturing of", "text_native": "And uh for galvanize, galvanized sheet also, coil also, we do have requirement as we are also into the manufacturing of" }, { "ucid": "21112178849796491", "idx": 30, "speaker": "agent", "start_s": 78.8, "end_s": 79.6, "text_en": "In the purlins and rafters.", "text_native": "In the purlins and rafters." }, { "ucid": "21112178849796491", "idx": 31, "speaker": "customer", "start_s": 79.6, "end_s": 81.0, "text_en": "C, yes yes, C and Z purlins, yeah.", "text_native": "C, yes yes, C and Z purlins, yeah." }, { "ucid": "21112178849796491", "idx": 32, "speaker": "agent", "start_s": 81.6, "end_s": 85.0, "text_en": "Yeah, so like it's a OEM thing, so BGL can be easily supplied from the plant, the Dolvi and the Vasind plant.", "text_native": "Yeah, so like it's a OEM thing, so BGL can be easily supplied from the plant, the Dolvi and the Vasind plant." }, { "ucid": "21112178849796491", "idx": 33, "speaker": "customer", "start_s": 85.4, "end_s": 86.8, "text_en": "Sorry, can you please repeat? Yeah.", "text_native": "Sorry, can you please repeat? Yeah." }, { "ucid": "21112178849796491", "idx": 34, "speaker": "agent", "start_s": 87.0, "end_s": 94.0, "text_en": "Yeah, so I said like it's a OEM thing, so like you said that you are into manufacturing of purlins and rafters, we do provide with the material in the from the Dolvi and the Vasind plant, the Bare Galvalume, BG.", "text_native": "Yeah, so I said like it's a OEM thing, so like you said that you are into manufacturing of purlins and rafters, we do provide with the material in the from the Dolvi and the Vasind plant, the Bare Galvalume, BG." }, { "ucid": "21112178849796491", "idx": 35, "speaker": "customer", "start_s": 94.0, "end_s": 94.6, "text_en": "Yeah, yeah, yeah.", "text_native": "Yeah, yeah, yeah." }, { "ucid": "21112178849796491", "idx": 36, "speaker": "agent", "start_s": 94.9, "end_s": 96.0, "text_en": "For the solar structure.", "text_native": "For the solar structure." }, { "ucid": "21112178849796491", "idx": 37, "speaker": "agent", "start_s": 96.4, "end_s": 98.8, "text_en": "And the HR is readily available in our Taloja and Chakan stockyards.", "text_native": "And the HR is readily available in our Taloja and Chakan stockyards." }, { "ucid": "21112178849796491", "idx": 38, "speaker": "customer", "start_s": 99.2, "end_s": 99.6, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178849796491", "idx": 39, "speaker": "agent", "start_s": 99.6, "end_s": 105.0, "text_en": "Either in coil form or in sheet form, whichever is feasible for you. And if the quantity suffices like 40 metric tons per size, we can also supply the material directly from the Vijayanagar plant.", "text_native": "Either in coil form or in sheet form, whichever is feasible for you. And if the quantity suffices like 40 metric tons per size, we can also supply the material directly from the Vijayanagar plant." }, { "ucid": "21112178849796491", "idx": 40, "speaker": "customer", "start_s": 105.4, "end_s": 105.8, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178849796491", "idx": 41, "speaker": "agent", "start_s": 106.4, "end_s": 115.0, "text_en": "Yeah, so there won't be any third party involved in this. All the transactions will be directly by JSW themselves and the payments part will also be taken care by the JSW team and JSW will only receive your payment and will be liable for any sort of refunds that will be initiated.", "text_native": "Yeah, so there won't be any third party involved in this. All the transactions will be directly by JSW themselves and the payments part will also be taken care by the JSW team and JSW will only receive your payment and will be liable for any sort of refunds that will be initiated." }, { "ucid": "21112178849796491", "idx": 42, "speaker": "agent", "start_s": 115.0, "end_s": 116.8, "text_en": "No dealer distributor will be involved in this transaction.", "text_native": "No dealer distributor will be involved in this transaction." }, { "ucid": "21112178849796491", "idx": 43, "speaker": "customer", "start_s": 117.0, "end_s": 117.5, "text_en": "Got it.", "text_native": "Got it." }, { "ucid": "21112178849796491", "idx": 44, "speaker": "agent", "start_s": 118.0, "end_s": 119.0, "text_en": "This is how we operate, sir.", "text_native": "This is how we operate, sir." }, { "ucid": "21112178849796491", "idx": 45, "speaker": "agent", "start_s": 119.6, "end_s": 121.8, "text_en": "So currently what are we planning to procure, sir? What is the size you're looking for?", "text_native": "So currently what are we planning to procure, sir? What is the size you're looking for?" }, { "ucid": "21112178849796491", "idx": 46, "speaker": "customer", "start_s": 122.2, "end_s": 128.0, "text_en": "So I have a multiple requirement of sizes. So as you know, in PEB manufacturing, we require multiple sizes starting from 5 to 5 to 12, 5, 8, 10, 12, 16 and 20 as well.", "text_native": "So I have a multiple requirement of sizes. So as you know, in PEB manufacturing, we require multiple sizes starting from 5 to 5 to 12, 5, 8, 10, 12, 16 and 20 as well." }, { "ucid": "21112178849796491", "idx": 47, "speaker": "customer", "start_s": 128.0, "end_s": 131.0, "text_en": "And sometimes we also do have requirement for 22 or 25 mm sheets as well.", "text_native": "And sometimes we also do have requirement for 22 or 25 mm sheets as well." }, { "ucid": "21112178849796491", "idx": 48, "speaker": "agent", "start_s": 131.0, "end_s": 132.2, "text_en": "The higher thickness plates.", "text_native": "The higher thickness plates." }, { "ucid": "21112178849796491", "idx": 49, "speaker": "agent", "start_s": 132.2, "end_s": 138.8, "text_en": "So in case of higher thickness plates, like you might be also aware about the same, that JSW has a range of supplying the material till 20 mm. So in case of higher thickness plates, we can supply you higher thickness plates but we will be providing you with SAIL material.", "text_native": "So in case of higher thickness plates, like you might be also aware about the same, that JSW has a range of supplying the material till 20 mm. So in case of higher thickness plates, we can supply you higher thickness plates but we will be providing you with SAIL material." }, { "ucid": "21112178849796491", "idx": 50, "speaker": "customer", "start_s": 139.2, "end_s": 139.6, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178849796491", "idx": 51, "speaker": "agent", "start_s": 139.6, "end_s": 140.2, "text_en": "So how do we operate in", "text_native": "So how do we operate in" }, { "ucid": "21112178849796491", "idx": 52, "speaker": "customer", "start_s": 140.2, "end_s": 142.2, "text_en": "our requirement of E250 and E350 HR sheets.", "text_native": "our requirement of E250 and E350 HR sheets." }, { "ucid": "21112178849796491", "idx": 53, "speaker": "customer", "start_s": 142.6, "end_s": 147.0, "text_en": "Uh variant varying on the class of ABC, uh that's required on project to project. But that's our basic requirement of 250 to E350.", "text_native": "Uh variant varying on the class of ABC, uh that's required on project to project. But that's our basic requirement of 250 to E350." }, { "ucid": "21112178849796491", "idx": 54, "speaker": "agent", "start_s": 147.0, "end_s": 147.4, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178849796491", "idx": 55, "speaker": "customer", "start_s": 148.4, "end_s": 148.6, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178849796491", "idx": 56, "speaker": "agent", "start_s": 149.0, "end_s": 150.8, "text_en": "So the basic requirement is that is of E250 and E350.", "text_native": "So the basic requirement is that is of E250 and E350." }, { "ucid": "21112178849796491", "idx": 57, "speaker": "customer", "start_s": 151.0, "end_s": 152.5, "text_en": "Uh yeah, E250 and E350.", "text_native": "Uh yeah, E250 and E350." }, { "ucid": "21112178849796491", "idx": 58, "speaker": "agent", "start_s": 152.8, "end_s": 153.2, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178849796491", "idx": 59, "speaker": "customer", "start_s": 153.6, "end_s": 156.8, "text_en": "Yeah. And I guess JSW also deals with uh round and square pipes. Uh", "text_native": "Yeah. And I guess JSW also deals with uh round and square pipes. Uh" }, { "ucid": "21112178849796491", "idx": 60, "speaker": "agent", "start_s": 157.2, "end_s": 157.8, "text_en": "MS pipes?", "text_native": "MS pipes?" }, { "ucid": "21112178849796491", "idx": 61, "speaker": "agent", "start_s": 158.0, "end_s": 164.0, "text_en": "So frankly speaking sir, I'll tell you one thing, we do deal with these products, but in our case, there's a small problem in this. We do not hold the stock of uh the MS pipes like we hold the stock of CR or you know, coated material.", "text_native": "So frankly speaking sir, I'll tell you one thing, we do deal with these products, but in our case, there's a small problem in this. We do not hold the stock of uh the MS pipes like we hold the stock of CR or you know, coated material." }, { "ucid": "21112178849796491", "idx": 62, "speaker": "customer", "start_s": 164.0, "end_s": 164.4, "text_en": "Got it.", "text_native": "Got it." }, { "ucid": "21112178849796491", "idx": 63, "speaker": "agent", "start_s": 164.4, "end_s": 168.2, "text_en": "So we can obviously share you the quotations for that, but that will be given to you, that will be invoiced by JSW but will be sourced through our distributors.", "text_native": "So we can obviously share you the quotations for that, but that will be given to you, that will be invoiced by JSW but will be sourced through our distributors." }, { "ucid": "21112178849796491", "idx": 64, "speaker": "customer", "start_s": 168.2, "end_s": 168.8, "text_en": "Okay, okay.", "text_native": "Okay, okay." }, { "ucid": "21112178849796491", "idx": 65, "speaker": "agent", "start_s": 168.8, "end_s": 169.2, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178849796491", "idx": 66, "speaker": "customer", "start_s": 169.2, "end_s": 170.8, "text_en": "And what is it will be a quotation but", "text_native": "And what is it will be a quotation but" }, { "ucid": "21112178849796491", "idx": 67, "speaker": "agent", "start_s": 171.0, "end_s": 171.6, "text_en": "Yes, yes.", "text_native": "हां हां।" }, { "ucid": "21112178849796491", "idx": 68, "speaker": "customer", "start_s": 171.8, "end_s": 179.8, "text_en": "Yeah, so what if I get a slitting machine and uh if I install the uh pipe making or a MS pipe manufacturing assembly, that's a milling machine, uh so what would be the rates considered uh that I'll be doing all the manufacturing for the MS pipes and tubes, etcetera?", "text_native": "Yeah, so what if I get a slitting machine and uh if I install the uh pipe making or a MS pipe manufacturing assembly, that's a milling machine, uh so what would be the rates considered uh that I'll be doing all the manufacturing for the MS pipes and tubes, etcetera?" }, { "ucid": "21112178849796491", "idx": 69, "speaker": "agent", "start_s": 180.0, "end_s": 183.8, "text_en": "So in that case sir, we won't provide you with any, see basically if this is the scenario, we provide with the pipe making grade that is GR2.", "text_native": "So in that case sir, we won't provide you with any, see basically if this is the scenario, we provide with the pipe making grade that is GR2." }, { "ucid": "21112178849796491", "idx": 70, "speaker": "customer", "start_s": 184.0, "end_s": 184.2, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178849796491", "idx": 71, "speaker": "agent", "start_s": 184.2, "end_s": 188.8, "text_en": "Grade 2, which is like 250 to 500 rupee per metric ton cheaper than the E250 material, which is been provided to Apollo.", "text_native": "Grade 2, which is like 250 to 500 rupee per metric ton cheaper than the E250 material, which is been provided to Apollo." }, { "ucid": "21112178849796491", "idx": 72, "speaker": "customer", "start_s": 189.0, "end_s": 189.2, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178849796491", "idx": 73, "speaker": "agent", "start_s": 189.2, "end_s": 190.0, "text_en": "by JSW.", "text_native": "by JSW." }, { "ucid": "21112178849796491", "idx": 74, "speaker": "customer", "start_s": 190.0, "end_s": 190.4, "text_en": "Mhm.", "text_native": "Mhm." }, { "ucid": "21112178849796491", "idx": 75, "speaker": "agent", "start_s": 190.8, "end_s": 198.0, "text_en": "So in that case, if you set up a thing of for, you know, what do you say, uh milling plant, yeah, plant, so for that we'll have to keep a proper meeting with the tech team guys and", "text_native": "So in that case, if you set up a thing of for, you know, what do you say, uh milling plant, yeah, plant, so for that we'll have to keep a proper meeting with the tech team guys and" }, { "ucid": "21112178849796491", "idx": 76, "speaker": "agent", "start_s": 198.0, "end_s": 203.0, "text_en": "because see if JSW is producing the material, we do make JSW Jindal Star and everything, but we have it in our own setups.", "text_native": "because see if JSW is producing the material, we do make JSW Jindal Star and everything, but we have it in our own setups." }, { "ucid": "21112178849796491", "idx": 77, "speaker": "agent", "start_s": 203.0, "end_s": 204.2, "text_en": "We do not outsource the material.", "text_native": "We do not outsource the material." }, { "ucid": "21112178849796491", "idx": 78, "speaker": "agent", "start_s": 204.4, "end_s": 211.0, "text_en": "Yeah, so in that case, I can provide you one thing is, I can give you cheaper coils in this, the GR2 coil of directly from the plant with the MOQ of like 300 to 400 metric tons, which will be useful for you to produce the pipes.", "text_native": "Yeah, so in that case, I can provide you one thing is, I can give you cheaper coils in this, the GR2 coil of directly from the plant with the MOQ of like 300 to 400 metric tons, which will be useful for you to produce the pipes." }, { "ucid": "21112178849796491", "idx": 79, "speaker": "customer", "start_s": 211.4, "end_s": 212.0, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178849796491", "idx": 80, "speaker": "customer", "start_s": 212.0, "end_s": 214.2, "text_en": "And does the thickness of your coils vary as per the price?", "text_native": "And does the thickness of your coils vary as per the price?" }, { "ucid": "21112178849796491", "idx": 81, "speaker": "agent", "start_s": 214.8, "end_s": 217.5, "text_en": "Uh so the prices what we quote are consistent for 2.5 to 12 mm.", "text_native": "Uh so the prices what we quote are consistent for 2.5 to 12 mm." }, { "ucid": "21112178849796491", "idx": 82, "speaker": "customer", "start_s": 217.8, "end_s": 218.2, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178849796491", "idx": 83, "speaker": "agent", "start_s": 218.6, "end_s": 220.8, "text_en": "It's the same in the width of 1250 or 1500.", "text_native": "It's the same in the width of 1250 or 1500." }, { "ucid": "21112178849796491", "idx": 84, "speaker": "agent", "start_s": 221.0, "end_s": 224.0, "text_en": "And for 2 mm, it is 1000 rupees above, parity is of 1000 rupees.", "text_native": "And for 2 mm, it is 1000 rupees above, parity is of 1000 rupees." }, { "ucid": "21112178849796491", "idx": 85, "speaker": "agent", "start_s": 224.4, "end_s": 227.0, "text_en": "And for 3 mm, it is parity of, 1.6 mm it is a parity of 4000.", "text_native": "And for 3 mm, it is parity of, 1.6 mm it is a parity of 4000." }, { "ucid": "21112178849796491", "idx": 86, "speaker": "customer", "start_s": 227.4, "end_s": 228.0, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178849796491", "idx": 87, "speaker": "customer", "start_s": 228.0, "end_s": 230.2, "text_en": "And what is the delivery and lead time for you guys to provide the material?", "text_native": "And what is the delivery and lead time for you guys to provide the material?" }, { "ucid": "21112178849796491", "idx": 88, "speaker": "agent", "start_s": 230.4, "end_s": 231.8, "text_en": "So basically that is subject to availability.", "text_native": "So basically that is subject to availability." }, { "ucid": "21112178849796491", "idx": 89, "speaker": "customer", "start_s": 232.0, "end_s": 234.8, "text_en": "Uh yeah, in case of E250s and E350s, uh what is the delivery", "text_native": "Uh yeah, in case of E250s and E350s, uh what is the delivery" }, { "ucid": "21112178849796491", "idx": 90, "speaker": "agent", "start_s": 234.8, "end_s": 240.8, "text_en": "So 90, 99% of times when you place an order for the running SKUs like of five and this, so uh that material is readily available in Taloja and we can provide you that material with a lead time of like two to three days max.", "text_native": "So 90, 99% of times when you place an order for the running SKUs like of five and this, so uh that material is readily available in Taloja and we can provide you that material with a lead time of like two to three days max." }, { "ucid": "21112178849796491", "idx": 91, "speaker": "customer", "start_s": 241.2, "end_s": 242.2, "text_en": "Okay, two to three days max.", "text_native": "Okay, two to three days max." }, { "ucid": "21112178849796491", "idx": 92, "speaker": "agent", "start_s": 242.2, "end_s": 248.8, "text_en": "Because we require a coil to be processed. And already there are pre-orders, so it takes like one, one and a half day to process the entire coil and one and a half day to get it loaded and dispatched by the vehicle.", "text_native": "Because we require a coil to be processed. And already there are pre-orders, so it takes like one, one and a half day to process the entire coil and one and a half day to get it loaded and dispatched by the vehicle." }, { "ucid": "21112178849796491", "idx": 93, "speaker": "agent", "start_s": 249.0, "end_s": 251.5, "text_en": "And if it's from Chakan, it will take two days, if it's from Taloja, it will take three to four days.", "text_native": "And if it's from Chakan, it will take two days, if it's from Taloja, it will take three to four days." }, { "ucid": "21112178849796491", "idx": 94, "speaker": "customer", "start_s": 251.8, "end_s": 252.2, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178849796491", "idx": 95, "speaker": "customer", "start_s": 252.2, "end_s": 253.8, "text_en": "And you also provide the cut to length sheets, right?", "text_native": "And you also provide the cut to length sheets, right?" }, { "ucid": "21112178849796491", "idx": 96, "speaker": "agent", "start_s": 254.0, "end_s": 255.0, "text_en": "Yeah, yeah, yeah, we do provide.", "text_native": "Yeah, yeah, yeah, we do provide." }, { "ucid": "21112178849796491", "idx": 97, "speaker": "customer", "start_s": 255.0, "end_s": 256.2, "text_en": "Is there any extra additional cost for that?", "text_native": "Is there any extra additional cost for that?" }, { "ucid": "21112178849796491", "idx": 98, "speaker": "agent", "start_s": 256.4, "end_s": 259.2, "text_en": "No, JSW doesn't charge any extra price for the cut to length, loading and the freight part.", "text_native": "No, JSW doesn't charge any extra price for the cut to length, loading and the freight part." }, { "ucid": "21112178849796491", "idx": 99, "speaker": "customer", "start_s": 259.6, "end_s": 260.0, "text_en": "Oh, okay.", "text_native": "Oh, okay." }, { "ucid": "21112178849796491", "idx": 100, "speaker": "agent", "start_s": 260.0, "end_s": 262.5, "text_en": "If the order is above 20 metric tons, we do not charge a single penny extra for that.", "text_native": "If the order is above 20 metric tons, we do not charge a single penny extra for that." }, { "ucid": "21112178849796491", "idx": 101, "speaker": "customer", "start_s": 262.6, "end_s": 264.2, "text_en": "So the basic MOQ for you is like 20 metric tons, is that correct?", "text_native": "So the basic MOQ for you is like 20 metric tons, is that correct?" }, { "ucid": "21112178849796491", "idx": 102, "speaker": "agent", "start_s": 264.4, "end_s": 266.0, "text_en": "No, so the basic MOQ per size is 5 metric tons.", "text_native": "No, so the basic MOQ per size is 5 metric tons." }, { "ucid": "21112178849796491", "idx": 103, "speaker": "customer", "start_s": 266.4, "end_s": 267.2, "text_en": "Five metric tons. All right.", "text_native": "Five metric tons. All right." }, { "ucid": "21112178849796491", "idx": 104, "speaker": "agent", "start_s": 267.4, "end_s": 269.2, "text_en": "Yeah, but in that case, then it becomes a self-pickup case.", "text_native": "Yeah, but in that case, then it becomes a self-pickup case." }, { "ucid": "21112178849796491", "idx": 105, "speaker": "customer", "start_s": 269.4, "end_s": 272.8, "text_en": "Yeah, that's that's absolutely fine. But what if I have a requirement more than 5 metric ton? So will that be provided by JSW? The", "text_native": "Yeah, that's that's absolutely fine. But what if I have a requirement more than 5 metric ton? So will that be provided by JSW? The" }, { "ucid": "21112178849796491", "idx": 106, "speaker": "agent", "start_s": 273.0, "end_s": 279.8, "text_en": "We do provide, but see, frankly speaking, even we are running a business. We get a break even only on 20 metric ton. So we can, we'll charge you freight extra. We can give you FOR, but the freight will be charged separately if the MOQ, if the quantity of the total order is below 10 tons.", "text_native": "We do provide, but see, frankly speaking, even we are running a business. We get a break even only on 20 metric ton. So we can, we'll charge you freight extra. We can give you FOR, but the freight will be charged separately if the MOQ, if the quantity of the total order is below 10 tons." }, { "ucid": "21112178849796491", "idx": 107, "speaker": "customer", "start_s": 280.0, "end_s": 281.2, "text_en": "All right. No, that's not an issue. Just like", "text_native": "All right. No, that's not an issue. Just like" }, { "ucid": "21112178849796491", "idx": 108, "speaker": "customer", "start_s": 281.6, "end_s": 283.8, "text_en": "it's just that I do have my own transportation facilities also available.", "text_native": "it's just that I do have my own transportation facilities also available." }, { "ucid": "21112178849796491", "idx": 109, "speaker": "agent", "start_s": 284.0, "end_s": 285.2, "text_en": "Right, because like you said that you are into manufacturing.", "text_native": "Right, because like you said that you are into manufacturing." }, { "ucid": "21112178849796491", "idx": 110, "speaker": "customer", "start_s": 285.2, "end_s": 291.0, "text_en": "But it's just in case like where in emergency, uh what if I require some of the material uh that's about like 10 or 15 metric tons and my transportation is not available at that moment. So will that", "text_native": "But it's just in case like where in emergency, uh what if I require some of the material uh that's about like 10 or 15 metric tons and my transportation is not available at that moment. So will that" }, { "ucid": "21112178849796491", "idx": 111, "speaker": "agent", "start_s": 291.0, "end_s": 299.8, "text_en": "We can also provide you, we can also provide you two metric ton of material if it's an available in the standard cut size, delivered. But that will be exponentially expensive for you because uh we have a contract with the transporters who do not take the material in PTL. They take a full truck load or you know.", "text_native": "We can also provide you, we can also provide you two metric ton of material if it's an available in the standard cut size, delivered. But that will be exponentially expensive for you because uh we have a contract with the transporters who do not take the material in PTL. They take a full truck load or you know." }, { "ucid": "21112178849796491", "idx": 112, "speaker": "agent", "start_s": 299.8, "end_s": 302.8, "text_en": "So even if for two ton, we need to place a vehicle of 15 to 20 tons, which will be exponentially expensive for you.", "text_native": "So even if for two ton, we need to place a vehicle of 15 to 20 tons, which will be exponentially expensive for you." }, { "ucid": "21112178849796491", "idx": 113, "speaker": "customer", "start_s": 303.2, "end_s": 303.6, "text_en": "All right.", "text_native": "All right." }, { "ucid": "21112178849796491", "idx": 114, "speaker": "customer", "start_s": 303.6, "end_s": 309.0, "text_en": "And the second thing I wanted to ask, like sometimes we require uh you know, uh the length of the sheet is should be more than you know 6 meters or 7 meters or 10 meters.", "text_native": "And the second thing I wanted to ask, like sometimes we require uh you know, uh the length of the sheet is should be more than you know 6 meters or 7 meters or 10 meters." }, { "ucid": "21112178849796491", "idx": 115, "speaker": "agent", "start_s": 309.2, "end_s": 310.8, "text_en": "We can provide you the material till 12 meters.", "text_native": "We can provide you the material till 12 meters." }, { "ucid": "21112178849796491", "idx": 116, "speaker": "customer", "start_s": 311.2, "end_s": 311.6, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178849796491", "idx": 117, "speaker": "customer", "start_s": 311.8, "end_s": 313.2, "text_en": "And for that, the no slitting charges or cutting", "text_native": "And for that, the no slitting charges or cutting" }, { "ucid": "21112178849796491", "idx": 118, "speaker": "agent", "start_s": 313.2, "end_s": 323.0, "text_en": "So in long length, in long length, that is length above 6 meters, it is 250 rupees per metric ton because our service centers are set in such a way that for the length of 1500 to, you know, uh what do you say, 6,000, we do not have to ask any third party. But when it comes above 6,000, we need to check with the third party cutter.", "text_native": "So in long length, in long length, that is length above 6 meters, it is 250 rupees per metric ton because our service centers are set in such a way that for the length of 1500 to, you know, uh what do you say, 6,000, we do not have to ask any third party. But when it comes above 6,000, we need to check with the third party cutter." }, { "ucid": "21112178849796491", "idx": 119, "speaker": "agent", "start_s": 323.4, "end_s": 326.0, "text_en": "And that's the reason why it is 250 to 500 rupees extra depending upon the size.", "text_native": "And that's the reason why it is 250 to 500 rupees extra depending upon the size." }, { "ucid": "21112178849796491", "idx": 120, "speaker": "customer", "start_s": 326.4, "end_s": 326.8, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178849796491", "idx": 121, "speaker": "customer", "start_s": 326.8, "end_s": 328.8, "text_en": "And what is the current rate for your E250 material?", "text_native": "And what is the current rate for your E250 material?" }, { "ucid": "21112178849796491", "idx": 122, "speaker": "agent", "start_s": 329.0, "end_s": 333.0, "text_en": "Uh currently we are operating, currently we are operating at a price of 61,500 for E250, 2.5 to 12 mm.", "text_native": "Uh currently we are operating, currently we are operating at a price of 61,500 for E250, 2.5 to 12 mm." }, { "ucid": "21112178849796491", "idx": 123, "speaker": "customer", "start_s": 333.4, "end_s": 335.5, "text_en": "Okay. Can you just give me in uh per kilo rate? Is that possible?", "text_native": "Okay. Can you just give me in uh per kilo rate? Is that possible?" }, { "ucid": "21112178849796491", "idx": 124, "speaker": "agent", "start_s": 335.8, "end_s": 336.5, "text_en": "61.5.", "text_native": "61.5." }, { "ucid": "21112178849796491", "idx": 125, "speaker": "customer", "start_s": 336.8, "end_s": 337.2, "text_en": "61.5.", "text_native": "61.5." }, { "ucid": "21112178849796491", "idx": 126, "speaker": "customer", "start_s": 337.8, "end_s": 338.8, "text_en": "Am I right? 61.5?", "text_native": "Am I right? 61.5?" }, { "ucid": "21112178849796491", "idx": 127, "speaker": "agent", "start_s": 339.0, "end_s": 340.2, "text_en": "Yes, 61.5 plus GST, yeah.", "text_native": "Yes, 61.5 plus GST, yeah." }, { "ucid": "21112178849796491", "idx": 128, "speaker": "customer", "start_s": 340.4, "end_s": 340.6, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178849796491", "idx": 129, "speaker": "agent", "start_s": 340.6, "end_s": 341.2, "text_en": "That is, yeah.", "text_native": "That is, yeah." }, { "ucid": "21112178849796491", "idx": 130, "speaker": "customer", "start_s": 341.4, "end_s": 342.8, "text_en": "And uh what about the payment terms?", "text_native": "And uh what about the payment terms?" }, { "ucid": "21112178849796491", "idx": 131, "speaker": "agent", "start_s": 343.0, "end_s": 347.8, "text_en": "So for first three transactions, as there's no business history with the organization, so the first three transactions we require advance against proforma invoice, 100% advance against PI.", "text_native": "So for first three transactions, as there's no business history with the organization, so the first three transactions we require advance against proforma invoice, 100% advance against PI." }, { "ucid": "21112178849796491", "idx": 132, "speaker": "customer", "start_s": 348.0, "end_s": 348.2, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178849796491", "idx": 133, "speaker": "agent", "start_s": 348.2, "end_s": 351.0, "text_en": "And post that, if you don't mind me asking you, sir, what is the age of our company?", "text_native": "And post that, if you don't mind me asking you, sir, what is the age of our company?" }, { "ucid": "21112178849796491", "idx": 134, "speaker": "customer", "start_s": 351.4, "end_s": 353.8, "text_en": "Uh so I have one company that's about 20 years.", "text_native": "Uh so I have one company that's about 20 years." }, { "ucid": "21112178849796491", "idx": 135, "speaker": "customer", "start_s": 353.8, "end_s": 359.0, "text_en": "My main company is of 20 years. Uh in that we have, we have started a sister concern company to just, you know, uh bifurcate those uh issues.", "text_native": "My main company is of 20 years. Uh in that we have, we have started a sister concern company to just, you know, uh bifurcate those uh issues." }, { "ucid": "21112178849796491", "idx": 136, "speaker": "customer", "start_s": 359.4, "end_s": 403.0, "text_en": "So for PEB manufacturing, it's four years. And for roofing manufacturing and roofing accessories, it's uh one year.", "text_native": "So for PEB manufacturing, it's four years. And for roofing manufacturing and roofing accessories, it's uh one year." }, { "ucid": "21112178849796491", "idx": 137, "speaker": "agent", "start_s": 403.0, "end_s": 404.2, "text_en": "And what is the average turnover, sir, as of now?", "text_native": "And what is the average turnover, sir, as of now?" }, { "ucid": "21112178849796491", "idx": 138, "speaker": "customer", "start_s": 404.6, "end_s": 408.8, "text_en": "Uh as of now, we are currently operating at 12 CR, uh last FY. And this year we are about to close at around 15 CR.", "text_native": "Uh as of now, we are currently operating at 12 CR, uh last FY. And this year we are about to close at around 15 CR." }, { "ucid": "21112178849796491", "idx": 139, "speaker": "agent", "start_s": 409.0, "end_s": 414.0, "text_en": "Yeah, so credit approval won't be an issue over here because see, basically company has two criteria, either the company agent should be more than 8 years or the turnover should be above 8 CR.", "text_native": "Yeah, so credit approval won't be an issue over here because see, basically company has two criteria, either the company agent should be more than 8 years or the turnover should be above 8 CR." }, { "ucid": "21112178849796491", "idx": 140, "speaker": "customer", "start_s": 414.0, "end_s": 414.4, "text_en": "Mhm.", "text_native": "Mhm." }, { "ucid": "21112178849796491", "idx": 141, "speaker": "agent", "start_s": 414.8, "end_s": 417.5, "text_en": "So we are matching either one of the cases, conditions over here.", "text_native": "So we are matching either one of the cases, conditions over here." }, { "ucid": "21112178849796491", "idx": 142, "speaker": "customer", "start_s": 417.5, "end_s": 417.8, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178849796491", "idx": 143, "speaker": "agent", "start_s": 417.8, "end_s": 424.8, "text_en": "So credit approval won't be an issue. And basis on the first three transactions, irrespective of the tonnage, we can show them that the customer is already transacting with us. So we need to increase the business scope and potential is of like 100 metric tons or 200 metric ton, we need to provide a credit.", "text_native": "So credit approval won't be an issue. And basis on the first three transactions, irrespective of the tonnage, we can show them that the customer is already transacting with us. So we need to increase the business scope and potential is of like 100 metric tons or 200 metric ton, we need to provide a credit." }, { "ucid": "21112178849796491", "idx": 144, "speaker": "agent", "start_s": 425.0, "end_s": 425.5, "text_en": "So we get it.", "text_native": "So we get it." }, { "ucid": "21112178849796491", "idx": 145, "speaker": "customer", "start_s": 425.5, "end_s": 433.0, "text_en": "And uh last two things I wanted to ask is like uh, let's say if I require any kind of a material and obviously the steel rates goes up and down uh regularly, right? So in that case, who would be the key contact person like where I can get those rates on urgent basis or something like that, who can", "text_native": "And uh last two things I wanted to ask is like uh, let's say if I require any kind of a material and obviously the steel rates goes up and down uh regularly, right? So in that case, who would be the key contact person like where I can get those rates on urgent basis or something like that, who can" }, { "ucid": "21112178849796491", "idx": 146, "speaker": "agent", "start_s": 433.0, "end_s": 434.0, "text_en": "It's me only. Me only.", "text_native": "It's me only. Me only." }, { "ucid": "21112178849796491", "idx": 147, "speaker": "customer", "start_s": 434.2, "end_s": 435.8, "text_en": "Okay. So you will be my key contact person and", "text_native": "Okay. So you will be my key contact person and" }, { "ucid": "21112178849796491", "idx": 148, "speaker": "agent", "start_s": 436.0, "end_s": 436.8, "text_en": "Yeah, I'll be your KAM.", "text_native": "Yeah, I'll be your KAM." }, { "ucid": "21112178849796491", "idx": 149, "speaker": "customer", "start_s": 437.2, "end_s": 437.8, "text_en": "Okay. And is there", "text_native": "Okay. And is there" }, { "ucid": "21112178849796491", "idx": 150, "speaker": "agent", "start_s": 438.0, "end_s": 444.8, "text_en": "So what will I do is, I'll ping you from my personal number. See, this is a company's number, you won't be able to connect with me over this. I'll WhatsApp you from my personal number with my official mail ID and everything. So you can drop me a mail or WhatsApp, whatever is convenient to you, for me to revert you back.", "text_native": "So what will I do is, I'll ping you from my personal number. See, this is a company's number, you won't be able to connect with me over this. I'll WhatsApp you from my personal number with my official mail ID and everything. So you can drop me a mail or WhatsApp, whatever is convenient to you, for me to revert you back." }, { "ucid": "21112178849796491", "idx": 151, "speaker": "customer", "start_s": 445.2, "end_s": 445.6, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178849796491", "idx": 152, "speaker": "customer", "start_s": 445.6, "end_s": 449.8, "text_en": "And what can be, so can it be negotiable if we, you know, procure the material in the big bulk or something like that?", "text_native": "And what can be, so can it be negotiable if we, you know, procure the material in the big bulk or something like that?" }, { "ucid": "21112178849796491", "idx": 153, "speaker": "agent", "start_s": 450.0, "end_s": 457.0, "text_en": "So see, basically purely sir, that depends upon the uh quantity what we are ordering. And the rate, actual rate right now running is 62,000. Sorry, 62. I have already quoted you 61,500 as a discounted price on an assumption that the order quantity will be something between 80 to 100 metric tons.", "text_native": "So see, basically purely sir, that depends upon the uh quantity what we are ordering. And the rate, actual rate right now running is 62,000. Sorry, 62. I have already quoted you 61,500 as a discounted price on an assumption that the order quantity will be something between 80 to 100 metric tons." }, { "ucid": "21112178849796491", "idx": 154, "speaker": "customer", "start_s": 457.0, "end_s": 457.2, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178849796491", "idx": 155, "speaker": "agent", "start_s": 457.8, "end_s": 461.2, "text_en": "That's the way I have assumed and I have quoted you. So actual MOP running right now in Pune and Taloja is 62 plus GST.", "text_native": "That's the way I have assumed and I have quoted you. So actual MOP running right now in Pune and Taloja is 62 plus GST." }, { "ucid": "21112178849796491", "idx": 156, "speaker": "customer", "start_s": 461.6, "end_s": 462.0, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178849796491", "idx": 157, "speaker": "agent", "start_s": 462.4, "end_s": 469.0, "text_en": "Yeah. So I am assuming that if the quantity goes high, we can give you this section. But still, if you want, I can obviously, we'll put forward it. I'll take a file from your end and let's see how the management responds, reverts to it because right now the market is in a rising stage.", "text_native": "Yeah. So I am assuming that if the quantity goes high, we can give you this section. But still, if you want, I can obviously, we'll put forward it. I'll take a file from your end and let's see how the management responds, reverts to it because right now the market is in a rising stage." }, { "ucid": "21112178849796491", "idx": 158, "speaker": "customer", "start_s": 469.0, "end_s": 469.4, "text_en": "Yeah, yeah.", "text_native": "Yeah, yeah." }, { "ucid": "21112178849796491", "idx": 159, "speaker": "agent", "start_s": 469.4, "end_s": 471.8, "text_en": "So getting additional discounts is a bit problematic thing in this.", "text_native": "So getting additional discounts is a bit problematic thing in this." }, { "ucid": "21112178849796491", "idx": 160, "speaker": "customer", "start_s": 471.8, "end_s": 472.2, "text_en": "Mhm.", "text_native": "Mhm." }, { "ucid": "21112178849796491", "idx": 161, "speaker": "customer", "start_s": 472.2, "end_s": 472.6, "text_en": "Got it.", "text_native": "Got it." }, { "ucid": "21112178849796491", "idx": 162, "speaker": "agent", "start_s": 472.6, "end_s": 473.5, "text_en": "That's the basic problem.", "text_native": "That's the basic problem." }, { "ucid": "21112178849796491", "idx": 163, "speaker": "customer", "start_s": 473.5, "end_s": 476.2, "text_en": "And we have discussed this about HR coils and everything, right? And what about the pre-coated GI and PPGL?", "text_native": "And we have discussed this about HR coils and everything, right? And what about the pre-coated GI and PPGL?" }, { "ucid": "21112178849796491", "idx": 164, "speaker": "agent", "start_s": 476.4, "end_s": 479.0, "text_en": "PPGL, right? So PPGL sir, what are you looking for? I mean like for coils or for sheets, what are you looking for?", "text_native": "PPGL, na? So PPGL sir, what are you looking for? I mean like for coils or for sheets, what are you looking for?" }, { "ucid": "21112178849796491", "idx": 165, "speaker": "customer", "start_s": 479.4, "end_s": 480.0, "text_en": "Uh both, both.", "text_native": "Uh both, both." }, { "ucid": "21112178849796491", "idx": 166, "speaker": "agent", "start_s": 480.4, "end_s": 482.0, "text_en": "Okay. And sheets in the form of profiling or standard cut?", "text_native": "Okay. And sheets in the form of profiling or standard cut?" }, { "ucid": "21112178849796491", "idx": 167, "speaker": "customer", "start_s": 482.4, "end_s": 488.0, "text_en": "Uh sheet we are looking for profiling, but we do have a profile, roll forming machines. So that won't be necessary for us to, you know, have those roll forming, uh profile sheets.", "text_native": "Uh sheet we are looking for profiling, but we do have a profile, roll forming machines. So that won't be necessary for us to, you know, have those roll forming, uh profile sheets." }, { "ucid": "21112178849796491", "idx": 168, "speaker": "agent", "start_s": 488.0, "end_s": 488.5, "text_en": "And sheets", "text_native": "And sheets" }, { "ucid": "21112178849796491", "idx": 169, "speaker": "agent", "start_s": 489.0, "end_s": 496.0, "text_en": "So if it's a, you know, what do you say, if it's coil form you require, we can provide you with the coil thing. And uh, just a second. Yeah.", "text_native": "So if it's a, you know, what do you say, if it's coil form you require, we can provide you with the coil thing. And uh, just a second. Yeah." }, { "ucid": "21112178849796491", "idx": 170, "speaker": "agent", "start_s": 496.4, "end_s": 502.0, "text_en": "So it again purely depends upon the shades you're looking for in pre-painted uh PPGL. So the running are the brick red and uh what do you say, sky blue, off-white, these are the one which are running.", "text_native": "So it again purely depends upon the shades you're looking for in pre-painted uh PPGL. So the running are the brick red and uh what do you say, sky blue, off-white, these are the one which are running." }, { "ucid": "21112178849796491", "idx": 171, "speaker": "customer", "start_s": 502.0, "end_s": 502.2, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178849796491", "idx": 172, "speaker": "agent", "start_s": 502.2, "end_s": 502.8, "text_en": "And for some", "text_native": "And for some" }, { "ucid": "21112178849796491", "idx": 173, "speaker": "customer", "start_s": 502.8, "end_s": 507.8, "text_en": "Mostly we use those only. Yeah, sky blue and off-white that are all numbers 9001 and 5012. Uh we are mostly using those only.", "text_native": "Mostly we use those only. Yeah, sky blue and off-white that are all numbers 9001 and 5012. Uh we are mostly using those only." }, { "ucid": "21112178849796491", "idx": 174, "speaker": "agent", "start_s": 508.0, "end_s": 509.0, "text_en": "And what is the quantity we're looking for this?", "text_native": "And what is the quantity we're looking for this?" }, { "ucid": "21112178849796491", "idx": 175, "speaker": "customer", "start_s": 509.4, "end_s": 511.5, "text_en": "Uh on monthly consumption, that would be 50 to 100 metric tons.", "text_native": "Uh on monthly consumption, that would be 50 to 100 metric tons." }, { "ucid": "21112178849796491", "idx": 176, "speaker": "agent", "start_s": 511.8, "end_s": 513.2, "text_en": "So approximately 25 metric tons per week.", "text_native": "So approximately 25 metric tons per week." }, { "ucid": "21112178849796491", "idx": 177, "speaker": "customer", "start_s": 513.6, "end_s": 514.0, "text_en": "Uh yeah.", "text_native": "Uh yeah." }, { "ucid": "21112178849796491", "idx": 178, "speaker": "agent", "start_s": 514.2, "end_s": 515.2, "text_en": "Like five coils per week.", "text_native": "Like five coils per week." }, { "ucid": "21112178849796491", "idx": 179, "speaker": "customer", "start_s": 515.4, "end_s": 517.2, "text_en": "Yeah, five coils. If you consider those coils of 5 ton.", "text_native": "Yeah, five coils. If you consider those coils of 5 ton." }, { "ucid": "21112178849796491", "idx": 180, "speaker": "agent", "start_s": 517.2, "end_s": 518.5, "text_en": "Yeah, actually the coil that comes is of 5 ton.", "text_native": "Yeah, actually the coil that comes is of 5 ton." }, { "ucid": "21112178849796491", "idx": 181, "speaker": "customer", "start_s": 518.5, "end_s": 521.2, "text_en": "Yeah, uh I guess coils can also be more than 5 ton, right? If I'm not wrong.", "text_native": "Yeah, uh I guess coils can also be more than 5 ton, right? If I'm not wrong." }, { "ucid": "21112178849796491", "idx": 182, "speaker": "agent", "start_s": 521.4, "end_s": 523.5, "text_en": "Yeah, that can be done, but that is when the order is placed in the plant directly.", "text_native": "Yeah, that can be done, but that is when the order is placed in the plant directly." }, { "ucid": "21112178849796491", "idx": 183, "speaker": "customer", "start_s": 523.8, "end_s": 524.5, "text_en": "Got it, got it, yeah.", "text_native": "Got it, got it, yeah." }, { "ucid": "21112178849796491", "idx": 184, "speaker": "agent", "start_s": 524.8, "end_s": 531.0, "text_en": "They can make the coil in a customized weight, but ideally for profiling thing, when we go into profiling part, so the lifting capacity of maximum profilers is of like 4.8 or 5 metric tons. So they, we cap it to 5 ton so that the lifting can be done easily.", "text_native": "They can make the coil in a customized weight, but ideally for profiling thing, when we go into profiling part, so the lifting capacity of maximum profilers is of like 4.8 or 5 metric tons. So they, we cap it to 5 ton so that the lifting can be done easily." }, { "ucid": "21112178849796491", "idx": 185, "speaker": "customer", "start_s": 531.0, "end_s": 531.2, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178849796491", "idx": 186, "speaker": "agent", "start_s": 531.2, "end_s": 536.8, "text_en": "Because PPGL is such because the distributors, once they profile, there are also customers who demand for like, you know, 1.5 metric tons or 2 metric ton of the sheets.", "text_native": "Because PPGL is such because the distributors, once they profile, there are also customers who demand for like, you know, 1.5 metric tons or 2 metric ton of the sheets." }, { "ucid": "21112178849796491", "idx": 187, "speaker": "customer", "start_s": 536.8, "end_s": 537.5, "text_en": "Yes, yes, yes.", "text_native": "Yes, yes, yes." }, { "ucid": "21112178849796491", "idx": 188, "speaker": "agent", "start_s": 537.8, "end_s": 542.2, "text_en": "So in that case, if it's a heavy quantity coil, heavy metric ton coil, so the coil can, you know, get damaged while re-rolling and rolling. That's why we keep it to 5 metric tons per coil.", "text_native": "So in that case, if it's a heavy quantity coil, heavy metric ton coil, so the coil can, you know, get damaged while re-rolling and rolling. That's why we keep it to 5 metric tons per coil." }, { "ucid": "21112178849796491", "idx": 189, "speaker": "customer", "start_s": 542.2, "end_s": 542.8, "text_en": "Got it, got it.", "text_native": "Got it, got it." }, { "ucid": "21112178849796491", "idx": 190, "speaker": "customer", "start_s": 542.8, "end_s": 549.8, "text_en": "Uh because the thing is, we, uh apart from doing the roll forming, we are also doing the uh roofing accessories such as, you know, barge cap, vertical corner, ridge vents, and lowers, etcetera.", "text_native": "Uh because the thing is, we, uh apart from doing the roll forming, we are also doing the uh roofing accessories such as, you know, barge cap, vertical corner, ridge vents, and lowers, etcetera." }, { "ucid": "21112178849796491", "idx": 191, "speaker": "agent", "start_s": 550.0, "end_s": 553.0, "text_en": "So what we can do is in this case, so what we can do is, we can, your location is in Pune, right?", "text_native": "So what we can do is in this case, so what we can do is, we can, your location is in Pune, right?" }, { "ucid": "21112178849796491", "idx": 192, "speaker": "customer", "start_s": 553.2, "end_s": 553.8, "text_en": "Yes, yes.", "text_native": "Yes, yes." }, { "ucid": "21112178849796491", "idx": 193, "speaker": "agent", "start_s": 554.0, "end_s": 556.0, "text_en": "And currently are you holding any sort of MOU with any of the companies?", "text_native": "And currently are you holding any sort of MOU with any of the companies?" }, { "ucid": "21112178849796491", "idx": 194, "speaker": "customer", "start_s": 556.4, "end_s": 557.0, "text_en": "Uh no.", "text_native": "Uh no." }, { "ucid": "21112178849796491", "idx": 195, "speaker": "agent", "start_s": 557.4, "end_s": 558.8, "text_en": "Okay. And you have a profiling setup with you?", "text_native": "Okay. And you have a profiling setup with you?" }, { "ucid": "21112178849796491", "idx": 196, "speaker": "customer", "start_s": 559.0, "end_s": 559.4, "text_en": "Sorry?", "text_native": "Sorry?" }, { "ucid": "21112178849796491", "idx": 197, "speaker": "agent", "start_s": 559.4, "end_s": 600.2, "text_en": "A roofing profiling setup?", "text_native": "A roofing profiling setup?" }, { "ucid": "21112178849796491", "idx": 198, "speaker": "customer", "start_s": 600.2, "end_s": 600.8, "text_en": "Yes, yes.", "text_native": "Yes, yes." }, { "ucid": "21112178849796491", "idx": 199, "speaker": "agent", "start_s": 600.8, "end_s": 602.0, "text_en": "Profiling machines and everything?", "text_native": "Profiling machines and everything?" }, { "ucid": "21112178849796491", "idx": 200, "speaker": "customer", "start_s": 602.2, "end_s": 603.5, "text_en": "Yeah, yeah, we have, we do have those.", "text_native": "Yeah, yeah, we have, we do have those." }, { "ucid": "21112178849796491", "idx": 201, "speaker": "agent", "start_s": 603.5, "end_s": 604.2, "text_en": "So in case of profiling, what we can", "text_native": "So in case of profiling, what we can" }, { "ucid": "21112178849796491", "idx": 202, "speaker": "customer", "start_s": 604.2, "end_s": 608.0, "text_en": "My current plant is in Mumbai, but I'm shifting those plant, that plant in Pune by this month or next month most probably.", "text_native": "My current plant is in Mumbai, but I'm shifting those plant, that plant in Pune by this month or next month most probably." }, { "ucid": "21112178849796491", "idx": 203, "speaker": "agent", "start_s": 608.0, "end_s": 608.4, "text_en": "Okay.", "text_native": "Achcha." }, { "ucid": "21112178849796491", "idx": 204, "speaker": "agent", "start_s": 608.4, "end_s": 615.0, "text_en": "So basically why I'm asking you this is, please don't take me wrong, but my only point is, if, I mean, if the transaction between us go in a well manner, in a well-structured manner and you are satisfied with our services and we are convinced about the purchasing power of the customer,", "text_native": "So basically why I'm asking you this is, please don't take me wrong, but my only point is, if, I mean, if the transaction between us go in a well manner, in a well-structured manner and you are satisfied with our services and we are convinced about the purchasing power of the customer," }, { "ucid": "21112178849796491", "idx": 205, "speaker": "agent", "start_s": 615.0, "end_s": 618.5, "text_en": "what we can do is, we have many customers in Pune who require roofing sheets for which we have to supply it from Taloja.", "text_native": "what we can do is, we have many customers in Pune who require roofing sheets for which we have to supply it from Taloja." }, { "ucid": "21112178849796491", "idx": 206, "speaker": "customer", "start_s": 618.8, "end_s": 619.2, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178849796491", "idx": 207, "speaker": "agent", "start_s": 619.4, "end_s": 622.8, "text_en": "And in that case, when we supply it from Taloja, the freight is exponentially higher because roofing sheet requires a complete vehicle.", "text_native": "And in that case, when we supply it from Taloja, the freight is exponentially higher because roofing sheet requires a complete vehicle." }, { "ucid": "21112178849796491", "idx": 208, "speaker": "customer", "start_s": 623.0, "end_s": 623.6, "text_en": "Yes, yes.", "text_native": "Yes, yes." }, { "ucid": "21112178849796491", "idx": 209, "speaker": "agent", "start_s": 623.8, "end_s": 628.2, "text_en": "So what we can do is, we'll onboard you as a center also and we'll take the orders and pass it on to you and bill it by JSW and JSW will pay you for that.", "text_native": "So what we can do is, we'll onboard you as a center also and we'll take the orders and pass it on to you and bill it by JSW and JSW will pay you for that." }, { "ucid": "21112178849796491", "idx": 210, "speaker": "customer", "start_s": 628.6, "end_s": 629.8, "text_en": "Yeah, that would be absolutely fine.", "text_native": "Yeah, that would be absolutely fine." }, { "ucid": "21112178849796491", "idx": 211, "speaker": "agent", "start_s": 630.0, "end_s": 630.5, "text_en": "Yeah, because like", "text_native": "Yeah, because like" }, { "ucid": "21112178849796491", "idx": 212, "speaker": "customer", "start_s": 630.5, "end_s": 635.5, "text_en": "Currently if I'm not wrong, uh AMNS is at around 89 rupees or 90 rupees per kg and JSW is around somewhere 105 to 110 rupees per kg if I'm not wrong. I guess", "text_native": "Currently if I'm not wrong, uh AMNS is at around 89 rupees or 90 rupees per kg and JSW is around somewhere 105 to 110 rupees per kg if I'm not wrong. I guess" }, { "ucid": "21112178849796491", "idx": 213, "speaker": "agent", "start_s": 635.5, "end_s": 637.5, "text_en": "So AMNS is what the price what you discussed about AMNS is for AZ 70.", "text_native": "So AMNS is what the price what you discussed about AMNS is for AZ 70." }, { "ucid": "21112178849796491", "idx": 214, "speaker": "customer", "start_s": 637.8, "end_s": 638.2, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178849796491", "idx": 215, "speaker": "customer", "start_s": 638.2, "end_s": 639.2, "text_en": "AZ 170 and I guess", "text_native": "AZ 170 and I guess" }, { "ucid": "21112178849796491", "idx": 216, "speaker": "agent", "start_s": 639.2, "end_s": 641.0, "text_en": "No, no, not 170 sir, it's AZ 70.", "text_native": "No, no, not 170 sir, it's AZ 70." }, { "ucid": "21112178849796491", "idx": 217, "speaker": "agent", "start_s": 641.0, "end_s": 642.0, "text_en": "And AZ 150 is something what", "text_native": "And AZ 150 is something what" }, { "ucid": "21112178849796491", "idx": 218, "speaker": "customer", "start_s": 642.0, "end_s": 643.2, "text_en": "150, yes, yeah.", "text_native": "150, yes, yeah." }, { "ucid": "21112178849796491", "idx": 219, "speaker": "agent", "start_s": 643.2, "end_s": 643.8, "text_en": "Color on plus.", "text_native": "Color on plus." }, { "ucid": "21112178849796491", "idx": 220, "speaker": "customer", "start_s": 643.8, "end_s": 644.5, "text_en": "150, 150.", "text_native": "150, 150." }, { "ucid": "21112178849796491", "idx": 221, "speaker": "agent", "start_s": 644.8, "end_s": 646.2, "text_en": "Yeah, AZ 150 is Color on Plus.", "text_native": "Yeah, AZ 150 is Color on Plus." }, { "ucid": "21112178849796491", "idx": 222, "speaker": "customer", "start_s": 646.2, "end_s": 646.6, "text_en": "Mhm.", "text_native": "Mhm." }, { "ucid": "21112178849796491", "idx": 223, "speaker": "agent", "start_s": 646.8, "end_s": 648.0, "text_en": "AZ 70 is Pragati Plus.", "text_native": "AZ 70 is Pragati Plus." }, { "ucid": "21112178849796491", "idx": 224, "speaker": "agent", "start_s": 648.4, "end_s": 650.8, "text_en": "And the cheaper one is Endura Plus and below that is Indradhanush.", "text_native": "And the cheaper one is Endura Plus and below that is Indradhanush." }, { "ucid": "21112178849796491", "idx": 225, "speaker": "customer", "start_s": 651.2, "end_s": 653.2, "text_en": "Okay. Uh can I have those rates if that's possible by you?", "text_native": "Okay. Uh can I have those rates if that's possible by you?" }, { "ucid": "21112178849796491", "idx": 226, "speaker": "agent", "start_s": 653.4, "end_s": 658.0, "text_en": "Yeah, yeah, I'll give you the tentative MOPs. I'll give you the MOPs, don't worry about it. I'll draft a proper Excel for HR and for this thing. But again, like you also know, sir, the prices are fluctuating in a haywire manner.", "text_native": "Yeah, yeah, I'll give you the tentative MOPs. I'll give you the MOPs, don't worry about it. I'll draft a proper Excel for HR and for this thing. But again, like you also know, sir, the prices are fluctuating in a haywire manner." }, { "ucid": "21112178849796491", "idx": 227, "speaker": "customer", "start_s": 658.0, "end_s": 658.8, "text_en": "Yes, yes, I definitely get that.", "text_native": "Yes, yes, I definitely get that." }, { "ucid": "21112178849796491", "idx": 228, "speaker": "agent", "start_s": 658.8, "end_s": 701.8, "text_en": "I'll just give a MOP for reference, then whatever one or two rupees up or down there is at that time, at the time of order placement, we can think about it.", "text_native": "I'll just give a MOP for reference, फिर जो भी एक दो रुपया ऊपर नीचे जो भी रहता है उस टाइम पे at the time of order placement, we can think about it." }, { "ucid": "21112178849796491", "idx": 229, "speaker": "customer", "start_s": 702.2, "end_s": 707.0, "text_en": "Yeah, definitely. I mean, I don't, yeah, that's why I mentioned, you know, uh what if, you know, on daily basis the price goes up and down. So that's why I mentioned, uh from whom I can get those rates on daily basis.", "text_native": "Yeah, definitely. I mean, I don't, yeah, that's why I mentioned, you know, uh what if, you know, on daily basis the price goes up and down. So that's why I mentioned, uh from whom I can get those rates on daily basis." }, { "ucid": "21112178849796491", "idx": 230, "speaker": "agent", "start_s": 707.0, "end_s": 716.0, "text_en": "So basically see, I'll tell you one thing, sir. I can give it to you, but, uh what I can do is, once the MOP changes, meaning when our price changes, I will update you on that day for it. If that works with you. For example, like our MOP today, the price was the same on Monday, the price was the same on Tuesday, it was the same on Wednesday, it increased on Thursday, then today it has become constant again.", "text_native": "So basically see, I'll tell you one thing, sir. मैं आपको दे तो दूंगा, लेकिन, uh what I can do is, once the MOP changes ना, मतलब जब हमारी price change होगी ना, मैं उस दिन आपको update कर दूंगा उसके लिए। If that works with you. For example, जैसे अभी हमारी MOP जो आज है, Monday को भी price same था, Tuesday भी price same था, Wednesday भी same था, Thursday को बढ़ा, फिर आज वापस constant हो गया है।" }, { "ucid": "21112178849796491", "idx": 231, "speaker": "customer", "start_s": 716.4, "end_s": 718.8, "text_en": "Yes, yes. No, because I guess the price had increased on Saturday or Sunday if I'm not wrong.", "text_native": "हां हां। नहीं क्योंकि I guess Saturday या Sunday को price increase हुआ था if I'm not wrong." }, { "ucid": "21112178849796491", "idx": 232, "speaker": "agent", "start_s": 719.0, "end_s": 726.0, "text_en": "Yes, that's what I'm saying. Saturday, the price on the 1st, 31st was Monday. 31st was the last month's price which got increased in the second half. Then on the 1st, it operated at the same price, on the 2nd it was the same, on the 3rd it happened, on the 3rd it increased, then on the 4th it's running at the same price.", "text_native": "हां, वही, वही बोल रहा हूं ना। Saturday, 1 तारीख को जो price, 31st was Monday. 31st was the last month's price which got increased in the second half. फिर 1 तारीख को same price पे operate हुआ, 2 तारीख को same पे हुआ, 3 को हुआ, 3 को बढ़ा, फिर 4 को अभी same पे चल रहा है।" }, { "ucid": "21112178849796491", "idx": 233, "speaker": "customer", "start_s": 726.4, "end_s": 727.2, "text_en": "Got it, got it.", "text_native": "Got it, got it." }, { "ucid": "21112178849796491", "idx": 234, "speaker": "agent", "start_s": 727.2, "end_s": 734.0, "text_en": "So what I can do is in this case, I'll keep you posted with all the fluctuations. As soon as the price fluctuates or I get an indent that the price is gonna fluctuate tomorrow, because we get a message from the steel itself that the prices are gonna change, I'll just ping you that sir, this is the expected revision in the prices.", "text_native": "So what I can do is in this case, I'll keep you posted with all the fluctuations. As soon as the price fluctuates or I get an indent कि बाबा price is gonna fluctuate tomorrow, because we get a message from the steel itself कि the prices are gonna change, I'll just ping you कि sir, this is the expected revision in the prices." }, { "ucid": "21112178849796491", "idx": 235, "speaker": "customer", "start_s": 734.4, "end_s": 735.5, "text_en": "Yeah, sure. That's works for me.", "text_native": "Yeah, sure. That's works for me." }, { "ucid": "21112178849796491", "idx": 236, "speaker": "customer", "start_s": 735.8, "end_s": 741.0, "text_en": "And regarding the profile sheet you mentioned that you dispatch from Taloja and etc. So what kind of profile do you guys uh generally supply? Because we have a double tube profile which we generally provide. Uh", "text_native": "And regarding the profile sheet you mentioned that you dispatch from Taloja and etc. So what kind of profile do you guys uh generally supply? Because we have a double tube profile which we generally provide. Uh" }, { "ucid": "21112178849796491", "idx": 237, "speaker": "agent", "start_s": 741.2, "end_s": 742.8, "text_en": "We generally provide double ribbed, yeah, double ribbed and single ribbed.", "text_native": "We generally provide double ribbed, yeah, double ribbed and single ribbed." }, { "ucid": "21112178849796491", "idx": 238, "speaker": "customer", "start_s": 743.2, "end_s": 744.2, "text_en": "We double ribbed we provide.", "text_native": "We double ribbed we provide." }, { "ucid": "21112178849796491", "idx": 239, "speaker": "agent", "start_s": 744.6, "end_s": 752.0, "text_en": "Yeah, we also provide double ribbed only. That's the standard one, sir, available. Other than that, if there's any specific design required, we ask the customers, they share the design of the ribs and according to that then we process. Because at times they do some sort of repair work with the existing profile sheet over there. So they require that, you know, that technically, if we speak in layman's terms, the size of that groove should match with theirs.", "text_native": "Yeah, we also provide double ribbed only. That's the standard one, sir, available. Other than that, if there's any specific design required, we ask the customers, they share the design of the ribs and according to that then we process. Because at times they do some sort of repair work with the existing profile sheet over there. So they require that, you know, वो technically अगर जैसे leman भाषा में बोले तो वो नाली का size match होना चाहिए इनके साथ।" }, { "ucid": "21112178849796491", "idx": 240, "speaker": "customer", "start_s": 752.2, "end_s": 753.0, "text_en": "Correct, correct, correct.", "text_native": "Correct, correct, correct." }, { "ucid": "21112178849796491", "idx": 241, "speaker": "agent", "start_s": 753.4, "end_s": 758.5, "text_en": "So that it doesn't overlap and all that. So because of that, we take uh things from them and then we'll provide. But yeah, if it's not like that, then double trapezoidal and single trapezoidal are the standards what we provide.", "text_native": "तो वो overlap नहीं हो जाए और वो सब। तो उसकी वजह से we take uh things from them and then we'll be provide. But yeah, अगर वैसा नहीं होता है तो double trapezoidal and single trapezoidal are the standards what we provide." }, { "ucid": "21112178849796491", "idx": 242, "speaker": "customer", "start_s": 758.8, "end_s": 759.2, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178849796491", "idx": 243, "speaker": "customer", "start_s": 759.2, "end_s": 759.4, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178849796491", "idx": 244, "speaker": "customer", "start_s": 759.8, "end_s": 802.2, "text_en": "Uh just a random question, do you guys also provide a polycarbonate sheets or uh coils?", "text_native": "Uh just a random question, do you guys also provide a polycarbonate sheets or uh coils?" }, { "ucid": "21112178849796491", "idx": 245, "speaker": "agent", "start_s": 802.2, "end_s": 807.0, "text_en": "Polycarbonated sheets? No, sir. Basically that's a restricted inventory to be sold online because we have a set of distributors for that. So steel does not allow us to sell it online.", "text_native": "Polycarbonated sheets? No, sir. Basically that's a restricted inventory to be sold online because we have a set of distributors for that. So steel does not allow us to sell it online." }, { "ucid": "21112178849796491", "idx": 246, "speaker": "customer", "start_s": 807.2, "end_s": 808.2, "text_en": "Okay, okay, no worries, no worries.", "text_native": "Okay, okay, no worries, no worries." }, { "ucid": "21112178849796491", "idx": 247, "speaker": "agent", "start_s": 808.2, "end_s": 809.5, "text_en": "For overlapping in the accessories part of PPGL, right?", "text_native": "For overlapping in the accessories part of PPGL, right?" }, { "ucid": "21112178849796491", "idx": 248, "speaker": "customer", "start_s": 809.5, "end_s": 810.2, "text_en": "Got it, got it, got it.", "text_native": "Got it, got it, got it." }, { "ucid": "21112178849796491", "idx": 249, "speaker": "agent", "start_s": 810.4, "end_s": 811.8, "text_en": "Yeah, so that is sold directly by JSW Steel Coated.", "text_native": "Yeah, so that is sold directly by JSW Steel Coated." }, { "ucid": "21112178849796491", "idx": 250, "speaker": "customer", "start_s": 812.0, "end_s": 812.8, "text_en": "Yes, yes, yes. No worries, no worries.", "text_native": "हां हां हां। No worries, no worries." }, { "ucid": "21112178849796491", "idx": 251, "speaker": "agent", "start_s": 812.8, "end_s": 813.2, "text_en": "That's why.", "text_native": "That's why." }, { "ucid": "21112178849796491", "idx": 252, "speaker": "agent", "start_s": 813.6, "end_s": 814.0, "text_en": "Right?", "text_native": "है ना?" }, { "ucid": "21112178849796491", "idx": 253, "speaker": "agent", "start_s": 814.0, "end_s": 820.0, "text_en": "What will I do is, I'll just ping you right now from my WhatsApp and uh I would request if there's any sort of live requirement which we can procure, so do let me know and we'll be in touch.", "text_native": "What will I do is, I'll just ping you right now from my WhatsApp and uh I would request if there's any sort of live requirement which we can procure, so do let me know and we'll be in touch." }, { "ucid": "21112178849796491", "idx": 254, "speaker": "customer", "start_s": 820.2, "end_s": 822.2, "text_en": "Yes, definitely. Uh just drop me all the rates and everything.", "text_native": "Yes, definitely. Uh just drop me all the rates and everything." }, { "ucid": "21112178849796491", "idx": 255, "speaker": "agent", "start_s": 822.2, "end_s": 822.8, "text_en": "I'll do it.", "text_native": "I'll do it." }, { "ucid": "21112178849796491", "idx": 256, "speaker": "customer", "start_s": 822.8, "end_s": 826.0, "text_en": "And then we can, we can obviously, you know, work together for a longer, for a broader perspectives.", "text_native": "And then we can, we can obviously, you know, work together for a longer, for a broader perspectives." }, { "ucid": "21112178849796491", "idx": 257, "speaker": "agent", "start_s": 826.0, "end_s": 827.0, "text_en": "Looking, looking forward for sure.", "text_native": "Looking, looking forward for sure." } ], "steps": [ { "ucid": "21112178849796491", "step_id": "CL1", "step_name": "Opener acknowledges platform submission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Uh sir actually, the inquiry you had created on our portal, one for HR and the other for PPGL, so I called in that context, sir, to speak with you.", "comment": "Agent correctly referenced the customer's inquiry on the portal at the start of the call." }, { "ucid": "21112178849796491", "step_id": "CL2", "step_name": "Revalidate every field", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 2, "evidence": "So the basic requirement is that is of E250 and E350... your location is in Pune, right?", "comment": "Agent confirmed product/grade and location, but did not revalidate quantity, thickness, or timeline from the original inquiry, scoring 2/5 which is a fail." }, { "ucid": "21112178849796491", "step_id": "CL3", "step_name": "Discovery (5 Qs, woven naturally)", "weight": 2.0, "result": "full", "earned": 2.0, "questions_hit": 4, "evidence": "So, I wanted to understand the business model a bit, sir. What do we do, sir? Are we in trading, in fabrication, what is the process?", "comment": "Agent successfully covered end application, monthly tonnage (volunteered by customer), current suppliers (via MOU question), and payment terms (via credit discussion), hitting 4/5 discovery points." }, { "ucid": "21112178849796491", "step_id": "CL4", "step_name": "Closure with price & timeline", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "currently we are operating at a price of 61,500 for E250, 2.5 to 12 mm... I'll draft a proper Excel for HR and for this thing.", "comment": "Agent provided a specific price for HR, discussed lead times, and committed to a clear next step of sending a detailed quotation." }, { "ucid": "21112178849796491", "step_id": "CL5", "step_name": "No unnecessary re-pitching", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "No dealer distributor will be involved in this transaction.", "comment": "Agent did not re-pitch the whole portfolio and instead focused on reinforcing the 'direct from manufacturer' advantage the customer was looking for." } ], "objections": [ { "ucid": "21112178849796491", "obj_type": "price", "state": "handled", "evidence": "Currently if I'm not wrong, uh AMNS is at around 89 rupees or 90 rupees per kg and JSW is around somewhere 105 to 110 rupees per kg if I'm not wrong.", "response": "So AMNS is what the price what you discussed about AMNS is for AZ 70... And AZ 150 is something what... Color on Plus." } ], "missed_steps": [ "CL2 Revalidate every field" ], "objection_phrases_list": [] }