{
  "ucid": "21112178843870141",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 18:01:41",
  "end_time": "2026-09-03 18:03:09",
  "duration_sec": 88,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAe7fcc9c9336f8ffe9d1630915db69bff.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 955,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178843870141__DIAe7fcc9c9336f8ffe9d1630915db69bff.mp3",
  "audio_bytes": 218592,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 72.864,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] AGENT: Hello   (हेलो)\n[3s] CUSTOMER: Hello   (हेलो)\n[3s] AGENT: Hello, Mahalakshmi Enterprises?   (हेलो, महालक्ष्मी एंटरप्राइजेस?)\n[5s] CUSTOMER: Yes.   (हां।)\n[6s] AGENT: Sir, hello. I am Aditya Pandey speaking from JSW One.   (सर, नमस्ते। मैं आदित्य पांडे बात कर रहा था JSW One से।)\n[9s] CUSTOMER: Yes yes, tell me.   (हां हां, बोलिए।)\n[10s] AGENT: Actually you had registered on our platform last time, I called regarding that. Did you have any requirement for steel, sir?   (Actually आपने हमारे platform पे last time register किए थे, उसी के regarding call किया था। कुछ requirement थी सर आपकी steel में?)\n[14s] CUSTOMER: Uh, not right now, sir, but a site is going to start in about eight days, so as soon as I get the list for it, I will update you.   (अह, अभी तो नहीं है सर, पर एक आठ दिन में एक site start होने वाली है, तो उसकी list जैसे ही आती है तो मैं आपको update कर दूंगा।)\n[20s] AGENT: What is it, sir? I mean, what material is it? Can you tell me?   (क्या है सर वो मतलब material कौन सा है वो? बता सकते हैं?)\n[23s] CUSTOMER: Uh, in that, there is I section, C section, uh and then there are some sheets, MS chequered sheets, there are some things like that in it.   (अह, उसमें है I section है, C section है, अह और फिर कुछ sheets है, MS के chequered sheets है, ऐसे कुछ है चीजें मतलब उसमें।)\n[29s] AGENT: Sir, okay, no issue. If you, I'm not saying give the whole thing to me. If you, yes yes, even if you give a small quantity, there will be no issue. We can do it, sir.   (सर, ठीक है, कोई issue नहीं है। अगर आप, मैं ये नहीं बोलता पूरा मुझे ही दे दीजिए। अगर आप, हां हां, small quantity भी देंगे तो भी कोई issue नहीं रहेगा। हम कर सकते हैं सर।)\n[35s] CUSTOMER: Actually, it is in bulk only, so what I'll do is, as soon as the list comes to me, I will revert to you, then you can give me your rates.   (Actually bulk में ही है, तो मैं क्या कर लूंगा, जैसे ही list मेरे पास आती है ना, तो मैं वैसे ही आपको revert कर दूंगा, तो आप मुझे आपके rates दे दीजिए फिर।)\n[41s] AGENT: Absolutely sir, you can tell me at that time. I have also WhatsApped you my number now. You will be able to connect with me on that.   (बिलकुल सर, वो time मुझे आप बता दीजिएगा। अभी मैंने आपको अपना number भी WhatsApp कर दिया है। आप मुझे उसपे connect कर पाएंगे।)\n[46s] CUSTOMER: That will work, sir, I will do it.   (चलेगा ना सर, मैं कर दूंगा।)\n[48s] AGENT: Okay. Thank you, sir.   (ठीक है। Thank you, sir.)\n[49s] CUSTOMER: Yes.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 16,
  "connected": 1,
  "audio_notes": "clear: Some background chatter on the agent's side, but the main conversation is clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "16 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You must lead the conversation by asking discovery questions to understand the customer's business before you can effectively pitch or identify an opportunity.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registrant, Mahalakshmi Enterprises. The customer has a bulk requirement for structural steel (I/C sections, chequered sheets) for a new site starting in about eight days. The agent skipped discovery and agreed to wait for the customer to send the material list, failing to establish a firm follow-up date.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, hello. I am Aditya Pandey speaking from JSW One. Actually you had registered on our platform last time, I called regarding that.\", \"comment\": \"The agent correctly introduced himself, the company, and the reason for the call.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Hello, Mahalakshmi Enterprises?\", \"comment\": \"Agent only verified the company name, missing questions on procurement city, decision-making role, and best contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent skipped discovery entirely and went straight to asking for a requirement, missing all 8 potential questions.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stock availability.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"as soon as I get the list for it, I will update you.\", \"comment\": \"The customer had no immediate requirement, but the agent failed to schedule a specific callback date, leaving it open-ended.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"you can tell me at that time. I have also WhatsApped you my number now.\", \"comment\": \"The call ended with a vague agreement for the customer to revert, not a confirmed quote, specific callback, or walkthrough.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must lead the conversation by asking discovery questions to understand the customer's business before you can effectively pitch or identify an opportunity.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registrant, Mahalakshmi Enterprises. The customer has a bulk requirement for structural steel (I/C sections, chequered sheets) for a new site starting in about eight days. The agent skipped discovery and agreed to wait for the customer to send the material list, failing to establish a firm follow-up date.\"}",
  "error": null,
  "latency_ms": 27466,
  "input_tokens": 3336,
  "output_tokens": 766,
  "created_at": "2026-09-25 23:02:29",
  "sentiment": "positive",
  "sentiment_score": 0.507,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 0,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.497,
  "agent_talk_sec": 21.3,
  "customer_talk_sec": 21.6,
  "dead_air_sec": 45.1,
  "longest_monologue_sec": 5.9,
  "agent_wpm": 326.8,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 8,
  "discovery_qs": 5,
  "words_agent": 116,
  "words_customer": 103,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178843870141",
      "idx": 0,
      "speaker": "agent",
      "start_s": 1.8,
      "end_s": 2.21,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178843870141",
      "idx": 1,
      "speaker": "customer",
      "start_s": 2.7,
      "end_s": 3.06,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178843870141",
      "idx": 2,
      "speaker": "agent",
      "start_s": 3.47,
      "end_s": 4.6,
      "text_en": "Hello, Mahalakshmi Enterprises?",
      "text_native": "हेलो, महालक्ष्मी एंटरप्राइजेस?"
    },
    {
      "ucid": "21112178843870141",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.9,
      "end_s": 5.2,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178843870141",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.8,
      "end_s": 8.4,
      "text_en": "Sir, hello. I am Aditya Pandey speaking from JSW One.",
      "text_native": "सर, नमस्ते। मैं आदित्य पांडे बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178843870141",
      "idx": 5,
      "speaker": "customer",
      "start_s": 8.6,
      "end_s": 9.3,
      "text_en": "Yes yes, tell me.",
      "text_native": "हां हां, बोलिए।"
    },
    {
      "ucid": "21112178843870141",
      "idx": 6,
      "speaker": "agent",
      "start_s": 9.8,
      "end_s": 14.2,
      "text_en": "Actually you had registered on our platform last time, I called regarding that. Did you have any requirement for steel, sir?",
      "text_native": "Actually आपने हमारे platform पे last time register किए थे, उसी के regarding call किया था। कुछ requirement थी सर आपकी steel में?"
    },
    {
      "ucid": "21112178843870141",
      "idx": 7,
      "speaker": "customer",
      "start_s": 14.4,
      "end_s": 20.2,
      "text_en": "Uh, not right now, sir, but a site is going to start in about eight days, so as soon as I get the list for it, I will update you.",
      "text_native": "अह, अभी तो नहीं है सर, पर एक आठ दिन में एक site start होने वाली है, तो उसकी list जैसे ही आती है तो मैं आपको update कर दूंगा।"
    },
    {
      "ucid": "21112178843870141",
      "idx": 8,
      "speaker": "agent",
      "start_s": 20.5,
      "end_s": 22.4,
      "text_en": "What is it, sir? I mean, what material is it? Can you tell me?",
      "text_native": "क्या है सर वो मतलब material कौन सा है वो? बता सकते हैं?"
    },
    {
      "ucid": "21112178843870141",
      "idx": 9,
      "speaker": "customer",
      "start_s": 22.6,
      "end_s": 28.4,
      "text_en": "Uh, in that, there is I section, C section, uh and then there are some sheets, MS chequered sheets, there are some things like that in it.",
      "text_native": "अह, उसमें है I section है, C section है, अह और फिर कुछ sheets है, MS के chequered sheets है, ऐसे कुछ है चीजें मतलब उसमें।"
    },
    {
      "ucid": "21112178843870141",
      "idx": 10,
      "speaker": "agent",
      "start_s": 28.9,
      "end_s": 34.8,
      "text_en": "Sir, okay, no issue. If you, I'm not saying give the whole thing to me. If you, yes yes, even if you give a small quantity, there will be no issue. We can do it, sir.",
      "text_native": "सर, ठीक है, कोई issue नहीं है। अगर आप, मैं ये नहीं बोलता पूरा मुझे ही दे दीजिए। अगर आप, हां हां, small quantity भी देंगे तो भी कोई issue नहीं रहेगा। हम कर सकते हैं सर।"
    },
    {
      "ucid": "21112178843870141",
      "idx": 11,
      "speaker": "customer",
      "start_s": 34.9,
      "end_s": 41.0,
      "text_en": "Actually, it is in bulk only, so what I'll do is, as soon as the list comes to me, I will revert to you, then you can give me your rates.",
      "text_native": "Actually bulk में ही है, तो मैं क्या कर लूंगा, जैसे ही list मेरे पास आती है ना, तो मैं वैसे ही आपको revert कर दूंगा, तो आप मुझे आपके rates दे दीजिए फिर।"
    },
    {
      "ucid": "21112178843870141",
      "idx": 12,
      "speaker": "agent",
      "start_s": 41.3,
      "end_s": 45.4,
      "text_en": "Absolutely sir, you can tell me at that time. I have also WhatsApped you my number now. You will be able to connect with me on that.",
      "text_native": "बिलकुल सर, वो time मुझे आप बता दीजिएगा। अभी मैंने आपको अपना number भी WhatsApp कर दिया है। आप मुझे उसपे connect कर पाएंगे।"
    },
    {
      "ucid": "21112178843870141",
      "idx": 13,
      "speaker": "customer",
      "start_s": 45.6,
      "end_s": 47.1,
      "text_en": "That will work, sir, I will do it.",
      "text_native": "चलेगा ना सर, मैं कर दूंगा।"
    },
    {
      "ucid": "21112178843870141",
      "idx": 14,
      "speaker": "agent",
      "start_s": 47.7,
      "end_s": 48.6,
      "text_en": "Okay. Thank you, sir.",
      "text_native": "ठीक है। Thank you, sir."
    },
    {
      "ucid": "21112178843870141",
      "idx": 15,
      "speaker": "customer",
      "start_s": 48.8,
      "end_s": 49.8,
      "text_en": "Yes.",
      "text_native": "Yes."
    }
  ],
  "steps": [
    {
      "ucid": "21112178843870141",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, hello. I am Aditya Pandey speaking from JSW One. Actually you had registered on our platform last time, I called regarding that.",
      "comment": "The agent correctly introduced himself, the company, and the reason for the call."
    },
    {
      "ucid": "21112178843870141",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Hello, Mahalakshmi Enterprises?",
      "comment": "Agent only verified the company name, missing questions on procurement city, decision-making role, and best contact details."
    },
    {
      "ucid": "21112178843870141",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent skipped discovery entirely and went straight to asking for a requirement, missing all 8 potential questions."
    },
    {
      "ucid": "21112178843870141",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stock availability."
    },
    {
      "ucid": "21112178843870141",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "as soon as I get the list for it, I will update you.",
      "comment": "The customer had no immediate requirement, but the agent failed to schedule a specific callback date, leaving it open-ended."
    },
    {
      "ucid": "21112178843870141",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "you can tell me at that time. I have also WhatsApped you my number now.",
      "comment": "The call ended with a vague agreement for the customer to revert, not a confirmed quote, specific callback, or walkthrough."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}