{
  "ucid": "21112178843615851",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 17:19:18",
  "end_time": "2026-09-03 17:22:24",
  "duration_sec": 186,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAf859afb6254f088eca790c8c26d6ca2b.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 983,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178843615851__DIAf859afb6254f088eca790c8c26d6ca2b.mp3",
  "audio_bytes": 490320,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 163.44,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] AGENT: Hello, greetings. Is this Ajinraj sir, sir?   (ஹலோ வணக்கம் இது அஜின்ராஜ் சார் இல்லையா சார்?)\n[5s] CUSTOMER: Yes, speak, who is it?   (ஆமா பேசுங்க யாரு?)\n[6s] AGENT: Sir, I am Jeevan speaking from the JSW One platform here, from the Mumbai office.   (சார் நான் ஜீவன் பேசுறேன் இங்க JSW One பிளாட்பார்ம்ல இருந்து மும்பை ஆபீஸ்ல.)\n[9s] CUSTOMER: I can hear you, tell me.   (கேக்குது சொல்லுங்க.)\n[10s] AGENT: Yes, JSW.   (ஆமா JSW.)\n[12s] CUSTOMER: Okay, okay, okay.   (ஓகே ஓகே ஓகே.)\n[13s] AGENT: Sir, do you have any requirement for now, sir? You had placed an enquiry in 2024. After that   (சார் இப்போதைக்கு ஏதாவது ஒரு requirement இருக்கா சார்? நீங்க ஒரு enquiry போட்டுட்டாங்க 2024ல. அதுக்கப்புறம்)\n[17s] CUSTOMER: Yes, I had placed an enquiry.   (ஆமா நான் ஒரு enquiry போட்டிருந்தேன்.)\n[19s] AGENT: Yes.   (ஆமா.)\n[19s] CUSTOMER: For what it was, that is over with this. Then I, that is also over. Now I, yes, yes, yes.   (அது எதுக்குன்னு இப்போதான் அதோட இது முடிஞ்சிடுச்சு. அப்போ நான் அதுவும் முடிஞ்சிடுச்சு. இப்போ நான் ஆமா ஆமா ஆமா.)\n[23s] AGENT: Okay, okay. Alright sir, do you have any future requirement from now on?   (ஓகே ஓகே. சரி சார் உங்களுக்கு ஏதாவது future requirement இருக்கா இனிமே?)\n[26s] CUSTOMER: It will come in the future. Government projects will come.   (இனி வரும். Government projects வரும்.)\n[28s] AGENT: Government projects, right? Okay, okay, alright, alright.   (Government projects இல்லையா? ஓகே ஓகே சரி சரி.)\n[30s] AGENT: Yes, are you a Malayali?   (അതെ മലയാളി ആണോ നിങ്ങള്?)\n[32s] CUSTOMER: Ah, we are from the border. Malayali   (ആ നമ്മള് ബോർഡർ ആണ്. മലയാളി)\n[33s] AGENT: Oh, Kanyakumari, right?   (ഓ കന്യാകുമാരി അല്ലേ?)\n[34s] CUSTOMER: Yes.   (അതെ.)\n[34s] AGENT: Ah, alright, alright. Then no need to struggle in Tamil.   (ആ ശരി ശരി. അപ്പൊ പിന്നെ തമിഴിൽ കഷ്ട്ടപെടണ്ട.)\n[36s] CUSTOMER: Sir, then what happened was now   (സാർ അപ്പൊ അതെന്താന്ന് വെച്ചാൽ ഇപ്പൊ)\n[37s] AGENT: Yes, yes. What happened now is that JSW   (അതെ അതെ. അത് ഇപ്പൊ എന്താന്ന് വെച്ചാൽ JSW)\n[39s] CUSTOMER: for the past three or four years, they were not concentrating much in this South region.   (അവര് കഴിഞ്ഞ ഒരു മൂന്നാല് വർഷമായിട്ട് അവര് ഈ സൗത്ത് റീജിയണിൽ അധികം കോൺസെൻട്രേറ്റ് ചെയ്യണ്ടായില്ല.)\n[42s] AGENT: After that, when they started getting enquiries from the South and started concentrating on the South, I have just joined recently.   (അത് കഴിഞ്ഞപ്പോഴാണ് അപ്പൊ അവര് ഇപ്പൊ സൗത്തിൽ നിന്ന് enquiries വന്നു കഴിഞ്ഞപ്പോ സൗത്തിലേക്ക് കോൺസെൻട്രേറ്റ് ചെയ്തപ്പോ ഞാനിപ്പോ ഈ ഇടയ്ക്ക് ജോയിൻ ചെയ്തുള്ളൂ.)\n[47s] CUSTOMER: Oh, alright, alright.   (ഓ ശരി ശരി.)\n[47s] AGENT: That must be why when you gave the enquiry back then, these Hindi guys didn't particularly look into it.   (അതായിരിക്കും സാറിന് അന്ന് enquiry കൊടുത്തപ്പോ ഇവര് ഈ ഹിന്ദിക്കാരൊന്നും പ്രത്യേകിച്ച് തിരിഞ്ഞു നോക്കാണ്ടിരുന്നത്.)\n[50s] CUSTOMER: Back then, there wasn't much response. Since there was no proper response, we just left them like that.   (അന്ന് കൂടുതൽ റെസ്പോൺസ് ഇല്ലായിരുന്നു. കറക്റ്റ് ആയിട്ടുള്ള റെസ്പോൺസ് ഇല്ലാത്തതുകൊണ്ട് പിന്നെ നമ്മൾ അവരെ അങ്ങനെ വിട്ടത്.)\n[54s] AGENT: Okay, okay, okay. Sir, I can do one thing. This 7034118899, this is your number, right?   (ഓക്കേ ഓക്കേ ഓക്കേ. സർ ഒരു കാര്യം ചെയ്യാം. ഞാൻ ഈ 7034118899 ഇത് സാറിന്റെ നമ്പർ അല്ലേ?)\n[57s] CUSTOMER: Yes, yes, it's mine.   (അതെ അതെ എന്റെത്.)\n[58s] AGENT: WhatsApp number?   (WhatsApp നമ്പർ?)\n[59s] CUSTOMER: Yes, yes, it's my number itself.   (അതെ അതെ എന്റെ നമ്പർ തന്നെ.)\n[60s] AGENT: Ah, then I will send my details to this WhatsApp number through my WhatsApp number. For you, for any future government projects or any such projects, we can help you through us, directly from JSW.   (ആ അപ്പൊ ഞാൻ എന്റെ ഡീറ്റെയിൽസ് ഞാൻ ഈ ഈ WhatsApp നമ്പറിലേക്ക് ഞാൻ എന്റെ WhatsApp നമ്പർ വഴി ഞാൻ അയച്ചിട്ടേക്കാം. സാറിനും മറ്റേ ഇനി ഫ്യൂച്ചറിൽ വരുന്ന ഗവൺമെൻറ് പ്രോജക്ട്സോ അങ്ങനെ എന്ത് പ്രോജക്ട്സ് ഉണ്ടെങ്കിലും ഞങ്ങൾ ത്രൂ ഞങ്ങൾ ഹെൽപ്പ് ചെയ്തു തരാം. JSW ന്റെ ഡയറക്റ്റ്ലി.)\n[67s] CUSTOMER: Definitely. When it comes, it's good if you give a quote anyway.   (തീർച്ചയായിട്ടും. നിറയ്ക്കുമ്പോൾ ഞാൻ എന്തായാലും ഒരു കോട്ട് തരുന്നതും നല്ലതാണ്.)\n[70s] AGENT: What? Didn't hear, didn't hear.   (എന്തോ? കേട്ടില്ല കേട്ടില്ല.)\n[71s] CUSTOMER: No, anyway, just give me a quote for my... I will send my   (ഇല്ല ഞാൻ എന്തായാലും എന്റെ എത്രയാ ഒരു കോട്ട് തന്നാൽ മതി. ഞാൻ എന്റെ)\n[73s] AGENT: Ah, definitely.   (ആ തീർച്ചയായും.)\n[73s] CUSTOMER: can send this.   (ഇത് അയച്ചു വിടാം.)\n[74s] AGENT: Alright, alright. I'll quote   (ആയിക്കോട്ടെ ആയിക്കോട്ടെ. ഞാൻ കോട്ട്)\n[75s] CUSTOMER: Alright, alright. Just send the attributes. I will send my quote.   (ആയിക്കോട്ടെ ആയിക്കോട്ടെ. attributes അയച്ചു തന്നാൽ മതി. ഞാൻ എന്റെ കോട്ട് അയച്ചു തരാം.)\n[78s] AGENT: Okay, okay. Okay, thank you, sir. Thank you so much.   (ഓക്കേ ഓക്കേ. ഓക്കേ താങ്ക്യൂ സർ. താങ്ക്യൂ സോ മച്ച്.)\n[79s] CUSTOMER: Is this your number itself, sir? Is it okay if I send it to this number?   (ഇത് നിങ്ങളുടെ നമ്പർ തന്നെ സർ? ഈ നമ്പറിൽ അയച്ചാൽ മതിയോ?)\n[81s] AGENT: This is not my number. If this is your number, I can send it from my WhatsApp number.   (ഈ എന്റെ നമ്പർ അല്ല ഇത്. ഇപ്പൊ സാറിന്റെ നമ്പർ ഇതാണെങ്കിൽ ഞാൻ എന്റെ WhatsApp നമ്പറിൽ നിന്ന് അയക്കാം.)\n[84s] CUSTOMER: Ah, this is the WhatsApp number itself. Just drop me a message.   (ആ ഇത് ഇത് WhatsApp നമ്പർ തന്നെ. എനിക്കൊരു മെസ്സേജ് ഇട്ടിരുന്നാൽ മതി.)\n[86s] AGENT: I'll send it, I'll send it. I'll send it right now.   (ഇട്ടേക്കാം ഇട്ടേക്കാം. ഇപ്പൊ തന്നെ ഇട്ടേക്കാം.)\n[88s] CUSTOMER: Okay.   (ഓക്കേ.)\n[88s] AGENT: Okay, okay. Thank you, sir. Thank you.   (ഓക്കേ ഓക്കേ. താങ്ക്യൂ സർ. താങ്ക്യൂ.)\n[90s] CUSTOMER: How so, where are you from, sir?   (എങ്ങനെ സർ എവിടെ?)\n[91s] AGENT: I, actually my hometown is Thrissur.   (ഞാൻ ശരിക്കും എന്റെ നാട് വരുന്നത് തൃശ്ശൂർ ആണ്.)\n[93s] CUSTOMER: Is it Thrissur? Okay, okay.   (തൃശ്ശൂർ ആണോ? ഓക്കേ ഓക്കേ.)\n[94s] AGENT: Yes, yes. But I came here to Mumbai for work just about two months ago.   (അതെ അതെ. പക്ഷെ ഇവിടെ വർക്കിനായിട്ട് ഞാൻ ഇവിടെ മുംബൈയിലേക്ക് വന്നിട്ട് ഇപ്പൊ ഒരു രണ്ടു മാസം ആവുന്നുള്ളൂ.)\n[98s] CUSTOMER: Ah, okay.   (ആ ഓക്കേ.)\n[98s] AGENT: Okay, okay. Then okay, sir. Let's be in touch.   (ഓക്കേ ഓക്കേ. അപ്പൊ ഓക്കേ സർ. ടച്ചിൽ ഇരിക്കാം.)\n[100s] CUSTOMER: Okay, definitely.   (ഓക്കേ തീർച്ചയായിട്ടും.)\n[101s] AGENT: Definitely. Yeah, bye.   (തീർച്ചയായിട്ടും. യാ ബൈ.)\n[103s] CUSTOMER: Bye.   (ബൈ.)",
  "language": "Malayalam",
  "languages": "[\"Malayalam\", \"Tamil\", \"English\"]",
  "turn_count": 53,
  "connected": 1,
  "audio_notes": "clear: The call switches from Tamil to Malayalam midway through the conversation.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "53 turns, clean transcript (0% inaudible)",
  "band_language": "Malayalam",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You built excellent rapport after the language switch, but you skipped the entire discovery and qualification process. You must ask questions to understand the customer's business before agreeing to a next step.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a past lead who had a poor experience previously. The customer confirmed no immediate need but has upcoming 'Government projects' and is open to receiving a quote. The agent built strong rapport by switching to a shared language but failed to conduct any discovery or qualification, ending the call by agreeing to exchange contact details via WhatsApp for a future quote request.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Hello, greetings. Is this Ajinraj sir, sir? ... Sir, I am Jeevan speaking from the JSW One platform here... CUSTOMER: I can hear you, tell me.\", \"comment\": \"The agent identified himself and the company, and the customer gave clear, implicit permission to proceed.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not lead with a supply or price hook, instead immediately asking about requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked about the customer's manufacturing, volume, applications, or procurement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched; the conversation moved directly to exchanging contact details.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"CUSTOMER: It will come in the future. Government projects will come.\", \"comment\": \"The agent asked about a current requirement but did not attempt to qualify the details of the stated future requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: I'll quote... CUSTOMER: Just send the attributes. I will send my quote.\", \"comment\": \"The next step is vague and depends on the customer acting first; it lacks a committed turnaround time or a specific callback date.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You built excellent rapport after the language switch, but you skipped the entire discovery and qualification process. You must ask questions to understand the customer's business before agreeing to a next step.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a past lead who had a poor experience previously. The customer confirmed no immediate need but has upcoming 'Government projects' and is open to receiving a quote. The agent built strong rapport by switching to a shared language but failed to conduct any discovery or qualification, ending the call by agreeing to exchange contact details via WhatsApp for a future quote request.\"}",
  "error": null,
  "latency_ms": 45196,
  "input_tokens": 4709,
  "output_tokens": 774,
  "created_at": "2026-09-25 11:37:30",
  "sentiment": "positive",
  "sentiment_score": 0.408,
  "sentiment_confidence": "high",
  "pos": 20,
  "neg": 1,
  "lex_hits": 22,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.607,
  "agent_talk_sec": 55.5,
  "customer_talk_sec": 36.0,
  "dead_air_sec": 94.5,
  "longest_monologue_sec": 7.0,
  "agent_wpm": 294.1,
  "interruptions": 0,
  "agent_turns": 27,
  "customer_turns": 26,
  "discovery_qs": 9,
  "words_agent": 272,
  "words_customer": 196,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178843615851",
      "idx": 0,
      "speaker": "agent",
      "start_s": 1.98,
      "end_s": 4.4,
      "text_en": "Hello, greetings. Is this Ajinraj sir, sir?",
      "text_native": "ஹலோ வணக்கம் இது அஜின்ராஜ் சார் இல்லையா சார்?"
    },
    {
      "ucid": "21112178843615851",
      "idx": 1,
      "speaker": "customer",
      "start_s": 4.78,
      "end_s": 5.8,
      "text_en": "Yes, speak, who is it?",
      "text_native": "ஆமா பேசுங்க யாரு?"
    },
    {
      "ucid": "21112178843615851",
      "idx": 2,
      "speaker": "agent",
      "start_s": 6.0,
      "end_s": 9.3,
      "text_en": "Sir, I am Jeevan speaking from the JSW One platform here, from the Mumbai office.",
      "text_native": "சார் நான் ஜீவன் பேசுறேன் இங்க JSW One பிளாட்பார்ம்ல இருந்து மும்பை ஆபீஸ்ல."
    },
    {
      "ucid": "21112178843615851",
      "idx": 3,
      "speaker": "customer",
      "start_s": 9.3,
      "end_s": 10.0,
      "text_en": "I can hear you, tell me.",
      "text_native": "கேக்குது சொல்லுங்க."
    },
    {
      "ucid": "21112178843615851",
      "idx": 4,
      "speaker": "agent",
      "start_s": 10.4,
      "end_s": 11.2,
      "text_en": "Yes, JSW.",
      "text_native": "ஆமா JSW."
    },
    {
      "ucid": "21112178843615851",
      "idx": 5,
      "speaker": "customer",
      "start_s": 11.5,
      "end_s": 12.5,
      "text_en": "Okay, okay, okay.",
      "text_native": "ஓகே ஓகே ஓகே."
    },
    {
      "ucid": "21112178843615851",
      "idx": 6,
      "speaker": "agent",
      "start_s": 12.9,
      "end_s": 17.0,
      "text_en": "Sir, do you have any requirement for now, sir? You had placed an enquiry in 2024. After that",
      "text_native": "சார் இப்போதைக்கு ஏதாவது ஒரு requirement இருக்கா சார்? நீங்க ஒரு enquiry போட்டுட்டாங்க 2024ல. அதுக்கப்புறம்"
    },
    {
      "ucid": "21112178843615851",
      "idx": 7,
      "speaker": "customer",
      "start_s": 17.0,
      "end_s": 18.5,
      "text_en": "Yes, I had placed an enquiry.",
      "text_native": "ஆமா நான் ஒரு enquiry போட்டிருந்தேன்."
    },
    {
      "ucid": "21112178843615851",
      "idx": 8,
      "speaker": "agent",
      "start_s": 18.8,
      "end_s": 19.1,
      "text_en": "Yes.",
      "text_native": "ஆமா."
    },
    {
      "ucid": "21112178843615851",
      "idx": 9,
      "speaker": "customer",
      "start_s": 19.3,
      "end_s": 23.0,
      "text_en": "For what it was, that is over with this. Then I, that is also over. Now I, yes, yes, yes.",
      "text_native": "அது எதுக்குன்னு இப்போதான் அதோட இது முடிஞ்சிடுச்சு. அப்போ நான் அதுவும் முடிஞ்சிடுச்சு. இப்போ நான் ஆமா ஆமா ஆமா."
    },
    {
      "ucid": "21112178843615851",
      "idx": 10,
      "speaker": "agent",
      "start_s": 23.3,
      "end_s": 25.8,
      "text_en": "Okay, okay. Alright sir, do you have any future requirement from now on?",
      "text_native": "ஓகே ஓகே. சரி சார் உங்களுக்கு ஏதாவது future requirement இருக்கா இனிமே?"
    },
    {
      "ucid": "21112178843615851",
      "idx": 11,
      "speaker": "customer",
      "start_s": 26.2,
      "end_s": 27.9,
      "text_en": "It will come in the future. Government projects will come.",
      "text_native": "இனி வரும். Government projects வரும்."
    },
    {
      "ucid": "21112178843615851",
      "idx": 12,
      "speaker": "agent",
      "start_s": 28.1,
      "end_s": 29.9,
      "text_en": "Government projects, right? Okay, okay, alright, alright.",
      "text_native": "Government projects இல்லையா? ஓகே ஓகே சரி சரி."
    },
    {
      "ucid": "21112178843615851",
      "idx": 13,
      "speaker": "agent",
      "start_s": 30.4,
      "end_s": 31.4,
      "text_en": "Yes, are you a Malayali?",
      "text_native": "അതെ മലയാളി ആണോ നിങ്ങള്?"
    },
    {
      "ucid": "21112178843615851",
      "idx": 14,
      "speaker": "customer",
      "start_s": 31.7,
      "end_s": 33.1,
      "text_en": "Ah, we are from the border. Malayali",
      "text_native": "ആ നമ്മള് ബോർഡർ ആണ്. മലയാളി"
    },
    {
      "ucid": "21112178843615851",
      "idx": 15,
      "speaker": "agent",
      "start_s": 33.1,
      "end_s": 33.9,
      "text_en": "Oh, Kanyakumari, right?",
      "text_native": "ഓ കന്യാകുമാരി അല്ലേ?"
    },
    {
      "ucid": "21112178843615851",
      "idx": 16,
      "speaker": "customer",
      "start_s": 34.0,
      "end_s": 34.3,
      "text_en": "Yes.",
      "text_native": "അതെ."
    },
    {
      "ucid": "21112178843615851",
      "idx": 17,
      "speaker": "agent",
      "start_s": 34.5,
      "end_s": 36.2,
      "text_en": "Ah, alright, alright. Then no need to struggle in Tamil.",
      "text_native": "ആ ശരി ശരി. അപ്പൊ പിന്നെ തമിഴിൽ കഷ്ട്ടപെടണ്ട."
    },
    {
      "ucid": "21112178843615851",
      "idx": 18,
      "speaker": "customer",
      "start_s": 36.2,
      "end_s": 37.3,
      "text_en": "Sir, then what happened was now",
      "text_native": "സാർ അപ്പൊ അതെന്താന്ന് വെച്ചാൽ ഇപ്പൊ"
    },
    {
      "ucid": "21112178843615851",
      "idx": 19,
      "speaker": "agent",
      "start_s": 37.3,
      "end_s": 38.8,
      "text_en": "Yes, yes. What happened now is that JSW",
      "text_native": "അതെ അതെ. അത് ഇപ്പൊ എന്താന്ന് വെച്ചാൽ JSW"
    },
    {
      "ucid": "21112178843615851",
      "idx": 20,
      "speaker": "customer",
      "start_s": 38.8,
      "end_s": 41.8,
      "text_en": "for the past three or four years, they were not concentrating much in this South region.",
      "text_native": "അവര് കഴിഞ്ഞ ഒരു മൂന്നാല് വർഷമായിട്ട് അവര് ഈ സൗത്ത് റീജിയണിൽ അധികം കോൺസെൻട്രേറ്റ് ചെയ്യണ്ടായില്ല."
    },
    {
      "ucid": "21112178843615851",
      "idx": 21,
      "speaker": "agent",
      "start_s": 42.0,
      "end_s": 46.4,
      "text_en": "After that, when they started getting enquiries from the South and started concentrating on the South, I have just joined recently.",
      "text_native": "അത് കഴിഞ്ഞപ്പോഴാണ് അപ്പൊ അവര് ഇപ്പൊ സൗത്തിൽ നിന്ന് enquiries വന്നു കഴിഞ്ഞപ്പോ സൗത്തിലേക്ക് കോൺസെൻട്രേറ്റ് ചെയ്തപ്പോ ഞാനിപ്പോ ഈ ഇടയ്ക്ക് ജോയിൻ ചെയ്തുള്ളൂ."
    },
    {
      "ucid": "21112178843615851",
      "idx": 22,
      "speaker": "customer",
      "start_s": 46.6,
      "end_s": 47.2,
      "text_en": "Oh, alright, alright.",
      "text_native": "ഓ ശരി ശരി."
    },
    {
      "ucid": "21112178843615851",
      "idx": 23,
      "speaker": "agent",
      "start_s": 47.3,
      "end_s": 50.2,
      "text_en": "That must be why when you gave the enquiry back then, these Hindi guys didn't particularly look into it.",
      "text_native": "അതായിരിക്കും സാറിന് അന്ന് enquiry കൊടുത്തപ്പോ ഇവര് ഈ ഹിന്ദിക്കാരൊന്നും പ്രത്യേകിച്ച് തിരിഞ്ഞു നോക്കാണ്ടിരുന്നത്."
    },
    {
      "ucid": "21112178843615851",
      "idx": 24,
      "speaker": "customer",
      "start_s": 50.2,
      "end_s": 53.4,
      "text_en": "Back then, there wasn't much response. Since there was no proper response, we just left them like that.",
      "text_native": "അന്ന് കൂടുതൽ റെസ്പോൺസ് ഇല്ലായിരുന്നു. കറക്റ്റ് ആയിട്ടുള്ള റെസ്പോൺസ് ഇല്ലാത്തതുകൊണ്ട് പിന്നെ നമ്മൾ അവരെ അങ്ങനെ വിട്ടത്."
    },
    {
      "ucid": "21112178843615851",
      "idx": 25,
      "speaker": "agent",
      "start_s": 53.7,
      "end_s": 57.0,
      "text_en": "Okay, okay, okay. Sir, I can do one thing. This 7034118899, this is your number, right?",
      "text_native": "ഓക്കേ ഓക്കേ ഓക്കേ. സർ ഒരു കാര്യം ചെയ്യാം. ഞാൻ ഈ 7034118899 ഇത് സാറിന്റെ നമ്പർ അല്ലേ?"
    },
    {
      "ucid": "21112178843615851",
      "idx": 26,
      "speaker": "customer",
      "start_s": 57.4,
      "end_s": 58.3,
      "text_en": "Yes, yes, it's mine.",
      "text_native": "അതെ അതെ എന്റെത്."
    },
    {
      "ucid": "21112178843615851",
      "idx": 27,
      "speaker": "agent",
      "start_s": 58.4,
      "end_s": 59.0,
      "text_en": "WhatsApp number?",
      "text_native": "WhatsApp നമ്പർ?"
    },
    {
      "ucid": "21112178843615851",
      "idx": 28,
      "speaker": "customer",
      "start_s": 59.2,
      "end_s": 60.2,
      "text_en": "Yes, yes, it's my number itself.",
      "text_native": "അതെ അതെ എന്റെ നമ്പർ തന്നെ."
    },
    {
      "ucid": "21112178843615851",
      "idx": 29,
      "speaker": "agent",
      "start_s": 60.4,
      "end_s": 67.4,
      "text_en": "Ah, then I will send my details to this WhatsApp number through my WhatsApp number. For you, for any future government projects or any such projects, we can help you through us, directly from JSW.",
      "text_native": "ആ അപ്പൊ ഞാൻ എന്റെ ഡീറ്റെയിൽസ് ഞാൻ ഈ ഈ WhatsApp നമ്പറിലേക്ക് ഞാൻ എന്റെ WhatsApp നമ്പർ വഴി ഞാൻ അയച്ചിട്ടേക്കാം. സാറിനും മറ്റേ ഇനി ഫ്യൂച്ചറിൽ വരുന്ന ഗവൺമെൻറ് പ്രോജക്ട്സോ അങ്ങനെ എന്ത് പ്രോജക്ട്സ് ഉണ്ടെങ്കിലും ഞങ്ങൾ ത്രൂ ഞങ്ങൾ ഹെൽപ്പ് ചെയ്തു തരാം. JSW ന്റെ ഡയറക്റ്റ്ലി."
    },
    {
      "ucid": "21112178843615851",
      "idx": 30,
      "speaker": "customer",
      "start_s": 67.4,
      "end_s": 70.0,
      "text_en": "Definitely. When it comes, it's good if you give a quote anyway.",
      "text_native": "തീർച്ചയായിട്ടും. നിറയ്ക്കുമ്പോൾ ഞാൻ എന്തായാലും ഒരു കോട്ട് തരുന്നതും നല്ലതാണ്."
    },
    {
      "ucid": "21112178843615851",
      "idx": 31,
      "speaker": "agent",
      "start_s": 70.0,
      "end_s": 70.8,
      "text_en": "What? Didn't hear, didn't hear.",
      "text_native": "എന്തോ? കേട്ടില്ല കേട്ടില്ല."
    },
    {
      "ucid": "21112178843615851",
      "idx": 32,
      "speaker": "customer",
      "start_s": 70.8,
      "end_s": 72.8,
      "text_en": "No, anyway, just give me a quote for my... I will send my",
      "text_native": "ഇല്ല ഞാൻ എന്തായാലും എന്റെ എത്രയാ ഒരു കോട്ട് തന്നാൽ മതി. ഞാൻ എന്റെ"
    },
    {
      "ucid": "21112178843615851",
      "idx": 33,
      "speaker": "agent",
      "start_s": 72.8,
      "end_s": 73.3,
      "text_en": "Ah, definitely.",
      "text_native": "ആ തീർച്ചയായും."
    },
    {
      "ucid": "21112178843615851",
      "idx": 34,
      "speaker": "customer",
      "start_s": 73.3,
      "end_s": 74.0,
      "text_en": "can send this.",
      "text_native": "ഇത് അയച്ചു വിടാം."
    },
    {
      "ucid": "21112178843615851",
      "idx": 35,
      "speaker": "agent",
      "start_s": 74.3,
      "end_s": 75.2,
      "text_en": "Alright, alright. I'll quote",
      "text_native": "ആയിക്കോട്ടെ ആയിക്കോട്ടെ. ഞാൻ കോട്ട്"
    },
    {
      "ucid": "21112178843615851",
      "idx": 36,
      "speaker": "customer",
      "start_s": 75.2,
      "end_s": 77.4,
      "text_en": "Alright, alright. Just send the attributes. I will send my quote.",
      "text_native": "ആയിക്കോട്ടെ ആയിക്കോട്ടെ. attributes അയച്ചു തന്നാൽ മതി. ഞാൻ എന്റെ കോട്ട് അയച്ചു തരാം."
    },
    {
      "ucid": "21112178843615851",
      "idx": 37,
      "speaker": "agent",
      "start_s": 77.7,
      "end_s": 79.4,
      "text_en": "Okay, okay. Okay, thank you, sir. Thank you so much.",
      "text_native": "ഓക്കേ ഓക്കേ. ഓക്കേ താങ്ക്യൂ സർ. താങ്ക്യൂ സോ മച്ച്."
    },
    {
      "ucid": "21112178843615851",
      "idx": 38,
      "speaker": "customer",
      "start_s": 79.4,
      "end_s": 80.9,
      "text_en": "Is this your number itself, sir? Is it okay if I send it to this number?",
      "text_native": "ഇത് നിങ്ങളുടെ നമ്പർ തന്നെ സർ? ഈ നമ്പറിൽ അയച്ചാൽ മതിയോ?"
    },
    {
      "ucid": "21112178843615851",
      "idx": 39,
      "speaker": "agent",
      "start_s": 81.3,
      "end_s": 84.0,
      "text_en": "This is not my number. If this is your number, I can send it from my WhatsApp number.",
      "text_native": "ഈ എന്റെ നമ്പർ അല്ല ഇത്. ഇപ്പൊ സാറിന്റെ നമ്പർ ഇതാണെങ്കിൽ ഞാൻ എന്റെ WhatsApp നമ്പറിൽ നിന്ന് അയക്കാം."
    },
    {
      "ucid": "21112178843615851",
      "idx": 40,
      "speaker": "customer",
      "start_s": 84.0,
      "end_s": 86.3,
      "text_en": "Ah, this is the WhatsApp number itself. Just drop me a message.",
      "text_native": "ആ ഇത് ഇത് WhatsApp നമ്പർ തന്നെ. എനിക്കൊരു മെസ്സേജ് ഇട്ടിരുന്നാൽ മതി."
    },
    {
      "ucid": "21112178843615851",
      "idx": 41,
      "speaker": "agent",
      "start_s": 86.5,
      "end_s": 87.6,
      "text_en": "I'll send it, I'll send it. I'll send it right now.",
      "text_native": "ഇട്ടേക്കാം ഇട്ടേക്കാം. ഇപ്പൊ തന്നെ ഇട്ടേക്കാം."
    },
    {
      "ucid": "21112178843615851",
      "idx": 42,
      "speaker": "customer",
      "start_s": 87.6,
      "end_s": 88.0,
      "text_en": "Okay.",
      "text_native": "ഓക്കേ."
    },
    {
      "ucid": "21112178843615851",
      "idx": 43,
      "speaker": "agent",
      "start_s": 88.3,
      "end_s": 89.6,
      "text_en": "Okay, okay. Thank you, sir. Thank you.",
      "text_native": "ഓക്കേ ഓക്കേ. താങ്ക്യൂ സർ. താങ്ക്യൂ."
    },
    {
      "ucid": "21112178843615851",
      "idx": 44,
      "speaker": "customer",
      "start_s": 89.6,
      "end_s": 90.3,
      "text_en": "How so, where are you from, sir?",
      "text_native": "എങ്ങനെ സർ എവിടെ?"
    },
    {
      "ucid": "21112178843615851",
      "idx": 45,
      "speaker": "agent",
      "start_s": 90.6,
      "end_s": 92.4,
      "text_en": "I, actually my hometown is Thrissur.",
      "text_native": "ഞാൻ ശരിക്കും എന്റെ നാട് വരുന്നത് തൃശ്ശൂർ ആണ്."
    },
    {
      "ucid": "21112178843615851",
      "idx": 46,
      "speaker": "customer",
      "start_s": 92.6,
      "end_s": 93.5,
      "text_en": "Is it Thrissur? Okay, okay.",
      "text_native": "തൃശ്ശൂർ ആണോ? ഓക്കേ ഓക്കേ."
    },
    {
      "ucid": "21112178843615851",
      "idx": 47,
      "speaker": "agent",
      "start_s": 93.7,
      "end_s": 97.4,
      "text_en": "Yes, yes. But I came here to Mumbai for work just about two months ago.",
      "text_native": "അതെ അതെ. പക്ഷെ ഇവിടെ വർക്കിനായിട്ട് ഞാൻ ഇവിടെ മുംബൈയിലേക്ക് വന്നിട്ട് ഇപ്പൊ ഒരു രണ്ടു മാസം ആവുന്നുള്ളൂ."
    },
    {
      "ucid": "21112178843615851",
      "idx": 48,
      "speaker": "customer",
      "start_s": 97.6,
      "end_s": 98.1,
      "text_en": "Ah, okay.",
      "text_native": "ആ ഓക്കേ."
    },
    {
      "ucid": "21112178843615851",
      "idx": 49,
      "speaker": "agent",
      "start_s": 98.4,
      "end_s": 100.1,
      "text_en": "Okay, okay. Then okay, sir. Let's be in touch.",
      "text_native": "ഓക്കേ ഓക്കേ. അപ്പൊ ഓക്കേ സർ. ടച്ചിൽ ഇരിക്കാം."
    },
    {
      "ucid": "21112178843615851",
      "idx": 50,
      "speaker": "customer",
      "start_s": 100.3,
      "end_s": 101.0,
      "text_en": "Okay, definitely.",
      "text_native": "ഓക്കേ തീർച്ചയായിട്ടും."
    },
    {
      "ucid": "21112178843615851",
      "idx": 51,
      "speaker": "agent",
      "start_s": 101.2,
      "end_s": 102.1,
      "text_en": "Definitely. Yeah, bye.",
      "text_native": "തീർച്ചയായിട്ടും. യാ ബൈ."
    },
    {
      "ucid": "21112178843615851",
      "idx": 52,
      "speaker": "customer",
      "start_s": 102.6,
      "end_s": 103.0,
      "text_en": "Bye.",
      "text_native": "ബൈ."
    }
  ],
  "steps": [
    {
      "ucid": "21112178843615851",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: Hello, greetings. Is this Ajinraj sir, sir? ... Sir, I am Jeevan speaking from the JSW One platform here... CUSTOMER: I can hear you, tell me.",
      "comment": "The agent identified himself and the company, and the customer gave clear, implicit permission to proceed."
    },
    {
      "ucid": "21112178843615851",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not lead with a supply or price hook, instead immediately asking about requirements."
    },
    {
      "ucid": "21112178843615851",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked about the customer's manufacturing, volume, applications, or procurement."
    },
    {
      "ucid": "21112178843615851",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched; the conversation moved directly to exchanging contact details."
    },
    {
      "ucid": "21112178843615851",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "CUSTOMER: It will come in the future. Government projects will come.",
      "comment": "The agent asked about a current requirement but did not attempt to qualify the details of the stated future requirement."
    },
    {
      "ucid": "21112178843615851",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: I'll quote... CUSTOMER: Just send the attributes. I will send my quote.",
      "comment": "The next step is vague and depends on the customer acting first; it lacks a committed turnaround time or a specific callback date."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}