{
  "ucid": "21112178843549781",
  "call_date": "2026-09-03",
  "start_time": "1899-12-30 17:08:17",
  "end_time": "1899-12-30 17:08:46",
  "duration_sec": 29,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA2a69ad77fc42b9617bb43e81cc158f6a.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 185,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178843549781__DIA2a69ad77fc42b9617bb43e81cc158f6a.mp3",
  "audio_bytes": 40392,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 11:36:57.972567+00",
  "audio_secs": 13.464,
  "source_file": "Sep1-10.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello?\n[2s] AGENT: Hello?\n[3s] CUSTOMER: Hello?\n[3s] CUSTOMER: Hello, hello?\n[4s] AGENT: Hello, uh sir, good evening. Karthik this side from JSW One.\n[8s] CUSTOMER: Yeah.",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 6,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "6 turns, clean transcript (0% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "The customer disconnected before the conversation could begin, so there was no opportunity to execute the pitch.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent initiated the call with a standard greeting and company introduction. The customer provided a brief acknowledgement, after which the call disconnected. No business was discussed.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello, uh sir, good evening. Karthik this side from JSW One.\", \"comment\": \"The agent delivered a standard opening and identified himself and the company before the call ended.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any profile verification questions could be asked.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any discovery questions could be asked.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was too short for any platform education to be provided.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not get a chance to ask about a current requirement.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no closure or next step established.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"The customer disconnected before the conversation could begin, so there was no opportunity to execute the pitch.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent initiated the call with a standard greeting and company introduction. The customer provided a brief acknowledgement, after which the call disconnected. No business was discussed.\"}",
  "error": null,
  "latency_ms": 26527,
  "input_tokens": 2678,
  "output_tokens": 619,
  "created_at": "2026-09-25 10:56:49",
  "sentiment": "negative",
  "sentiment_score": -0.175,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.621,
  "agent_talk_sec": 3.6,
  "customer_talk_sec": 2.2,
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  "longest_monologue_sec": 3.0,
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  "interruptions": 0,
  "agent_turns": 2,
  "customer_turns": 4,
  "discovery_qs": 1,
  "words_agent": 12,
  "words_customer": 5,
  "monologue_heavy": 0,
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      "ucid": "21112178843549781",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.21,
      "end_s": 0.84,
      "text_en": "Hello?",
      "text_native": "Hello?"
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      "ucid": "21112178843549781",
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      "ucid": "21112178843549781",
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      "text_en": "Hello?",
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      "ucid": "21112178843549781",
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      "text_native": "Hello, hello?"
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    {
      "ucid": "21112178843549781",
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      "text_en": "Hello, uh sir, good evening. Karthik this side from JSW One.",
      "text_native": "Hello, uh sir, good evening. Karthik this side from JSW One."
    },
    {
      "ucid": "21112178843549781",
      "idx": 5,
      "speaker": "customer",
      "start_s": 7.53,
      "end_s": 7.92,
      "text_en": "Yeah.",
      "text_native": "Yeah."
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  ],
  "steps": [
    {
      "ucid": "21112178843549781",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Hello, uh sir, good evening. Karthik this side from JSW One.",
      "comment": "The agent delivered a standard opening and identified himself and the company before the call ended."
    },
    {
      "ucid": "21112178843549781",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
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      "result": "fail",
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      "questions_hit": 0,
      "evidence": "",
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    },
    {
      "ucid": "21112178843549781",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
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      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any discovery questions could be asked."
    },
    {
      "ucid": "21112178843549781",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was too short for any platform education to be provided."
    },
    {
      "ucid": "21112178843549781",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not get a chance to ask about a current requirement."
    },
    {
      "ucid": "21112178843549781",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
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      "result": "fail",
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      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly with no closure or next step established."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}