{
  "ucid": "21112178842928581",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 15:24:45",
  "end_time": "2026-09-03 15:25:34",
  "duration_sec": 49,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Call_back_later",
  "agent": "Varun Siddhardha jillapalli",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA9e1ee5fd69a561ca29038b6105e62681.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1042,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178842928581__DIA9e1ee5fd69a561ca29038b6105e62681.mp3",
  "audio_bytes": 61992,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 20.664,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello, hello sir.\n[3s] CUSTOMER: Speak, sir.   (बोलिए सर।)\n[4s] AGENT: Uh this is Varun from JSW One.\n[6s] CUSTOMER: Who, sir?   (कौन सर?)\n[7s] AGENT: Uh I'm Varun, calling from JSW One platform. So I just saw your account uh that you have been registered on our JSW One platform.",
  "language": "Hinglish",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 6,
  "connected": 1,
  "audio_notes": "clear: Some background chatter is audible on the customer's side, but the main speakers are clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "6 turns, clean transcript (0% inaudible)",
  "band_language": "Hinglish",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Your opener needs to include the customer's name and a permission question ('is this a good time?') to build rapport and prevent immediate hang-ups.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself and JSW One after the customer prompted him. The agent then stated he saw the customer was registered on the platform, at which point the call ended. No business needs, products, or next steps were discussed.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Uh this is Varun from JSW One.\", \"comment\": \"The agent identified himself and the company but failed to use the customer's name or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could deliver the hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the call ended after the introduction.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could attempt to qualify the lead.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no closure or next step established.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Your opener needs to include the customer's name and a permission question ('is this a good time?') to build rapport and prevent immediate hang-ups.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself and JSW One after the customer prompted him. The agent then stated he saw the customer was registered on the platform, at which point the call ended. No business needs, products, or next steps were discussed.\"}",
  "error": null,
  "latency_ms": 25743,
  "input_tokens": 2659,
  "output_tokens": 643,
  "created_at": "2026-09-25 11:39:21",
  "sentiment": "neutral",
  "sentiment_score": 0.07,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.841,
  "agent_talk_sec": 9.5,
  "customer_talk_sec": 1.8,
  "dead_air_sec": 37.7,
  "longest_monologue_sec": 7.2,
  "agent_wpm": 221.1,
  "interruptions": 0,
  "agent_turns": 3,
  "customer_turns": 3,
  "discovery_qs": 0,
  "words_agent": 35,
  "words_customer": 5,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178842928581",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.39,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178842928581",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.7,
      "end_s": 2.59,
      "text_en": "Hello, hello sir.",
      "text_native": "Hello, hello sir."
    },
    {
      "ucid": "21112178842928581",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.86,
      "end_s": 3.49,
      "text_en": "Speak, sir.",
      "text_native": "बोलिए सर।"
    },
    {
      "ucid": "21112178842928581",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.86,
      "end_s": 5.3,
      "text_en": "Uh this is Varun from JSW One.",
      "text_native": "Uh this is Varun from JSW One."
    },
    {
      "ucid": "21112178842928581",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.56,
      "end_s": 6.24,
      "text_en": "Who, sir?",
      "text_native": "कौन सर?"
    },
    {
      "ucid": "21112178842928581",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.58,
      "end_s": 13.78,
      "text_en": "Uh I'm Varun, calling from JSW One platform. So I just saw your account uh that you have been registered on our JSW One platform.",
      "text_native": "Uh I'm Varun, calling from JSW One platform. So I just saw your account uh that you have been registered on our JSW One platform."
    }
  ],
  "steps": [
    {
      "ucid": "21112178842928581",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Uh this is Varun from JSW One.",
      "comment": "The agent identified himself and the company but failed to use the customer's name or ask for permission to speak."
    },
    {
      "ucid": "21112178842928581",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could deliver the hook."
    },
    {
      "ucid": "21112178842928581",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the call ended after the introduction."
    },
    {
      "ucid": "21112178842928581",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched."
    },
    {
      "ucid": "21112178842928581",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could attempt to qualify the lead."
    },
    {
      "ucid": "21112178842928581",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly with no closure or next step established."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}