{ "ucid": "21112178842794231", "call_date": "2026-09-03", "start_time": "2026-09-03 15:02:22", "end_time": "2026-09-03 15:03:39", "duration_sec": 77, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "No_requirement", "agent": "Jeevan Jeejo", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA99ae9d588b76e4204fce0a6b878c92fd.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1054, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178842794231__DIA99ae9d588b76e4204fce0a6b878c92fd.mp3", "audio_bytes": 175824, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 58.608, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Hello? (ஹலோ?)\n[1s] AGENT: Hello sir, is this Sri Kandhan Coirs? (ஹலோ சார், இது ஸ்ரீ கந்தன் Coirs தானே?)\n[3s] CUSTOMER: Yes, yes, yes. (ஆமாங்க ஆமாங்க ஆமாங்க.)\n[5s] AGENT: Sir, I am Jeevan speaking, from JSW Steels. (சார், நான் ஜீவன் பேசுறேன், JSW Steels-ல இருந்து.)\n[7s] CUSTOMER: Ah, tell me. (ஆ, சொல்லுங்க.)\n[8s] AGENT: Ah, sir, have you registered here on our portal, the JSW portal? I'm calling to ask if there is any requirement. Anything... (ஆ, சார் நீங்க இங்க ரெஜிஸ்டர் பண்ணிருக்கீங்களா நம்ம portal-ல, JSW portal-ல? ஏதாச்சு requirement இருக்கான்னு கேக்குறதுக்கு தான். ஏதாச்சு)\n[13s] CUSTOMER: No, already everything, for now, the construction work is finished. Next, it will only be needed if there's an idea to extend. Because I already took everything. Because we gave everything on a contract basis. We didn't take anything from it ourselves. (இல்லைங்க, already எல்லாமே இப்போதைக்கு என்ன construction work finish ஆயிடுச்சு. Next வந்துட்டு extend பண்ற மாதிரி idea இருந்தா மட்டும் தான் தேவைப்படும். ஏன்னா already எல்லாமே எடுத்தேன். ஏன்னா எல்லாமே வந்துட்டு contract basis-ல விட்டுட்டோம். நாங்க எதுவுமே வந்துட்டு அதுல இருக்கு எடுத்துக்கல.)\n[22s] AGENT: Oh, so you yourself construct and give it like this, or else... (ஓ, இது நீங்களே இப்படியா construct பண்ணி குடுக்குறீங்களா இல்லாட்டி)\n[25s] CUSTOMER: No, no. We constructed it for our own purpose. But we left that to the contractor's side. Yes yes, we left that to the contractor's side. (இல்லை இல்லைங்க. நாங்க வந்துட்டு எங்களுக்கு own purpose-க்கு construct பண்ணோம். பட் அது என்ன contractor side-ல விட்டுட்டோம். ஆமாமா, அது வந்து contractor side-ல விட்டுட்டோம் அத.)\n[30s] AGENT: Okay okay. So if there is any requirement in the future, I will send a message to this number. Please ping on that number, sir. (சரி சரி, ஓகே. அப்போ இது இப்போ future-ல ஏதாச்சு requirement இருந்துச்சுன்னா, இந்த நம்பர்ல நான் message பண்ணி வைக்கிறேன். அந்த நம்பர்ல கொஞ்சம் ping பண்ணுங்க சார்.)\n[36s] CUSTOMER: Okay, okay, okay. (ஓகே, ஓகே, ஓகே.)\n[37s] AGENT: Okay. Okay, thank you. (ஓகே. ஓகே, thank you.)\n[39s] CUSTOMER: Okay. (ஓகே.)", "language": "Tamil", "languages": "[\"Tamil\", \"English\"]", "turn_count": 13, "connected": 1, "audio_notes": "clear: There is some minor background chatter on the customer's side, but it does not affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "13 turns, clean transcript (0% inaudible)", "band_language": "Tamil", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 1.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "When a customer says they have no current requirement, you must still attempt to schedule a specific follow-up call for a future date (e.g., 'in 3 months') rather than leaving it open-ended.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "construction", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a customer who had registered on the portal. The customer explained that their construction work was finished and they had no immediate need for steel, as they had used a contractor for procurement. The agent accepted this and ended the call, asking the customer to get in touch for any future needs.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, I am Jeevan speaking, from JSW Steels. Ah, sir, have you registered here on our portal, the JSW portal?\", \"comment\": \"The agent provided a professional opening, referencing the customer's portal registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"The agent only verified the company name before the customer shut down the requirement conversation.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"The agent asked one question about the customer's business model but did not attempt any further discovery after the customer stated no requirement.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any features or benefits of the JSW One platform.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Although the agent asked about a current requirement, he did not schedule a specific callback date after the customer said no.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended with a passive instruction for the customer to 'ping' in the future, not a specific, agent-owned next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no current requirement, you must still attempt to schedule a specific follow-up call for a future date (e.g., 'in 3 months') rather than leaving it open-ended.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a customer who had registered on the portal. The customer explained that their construction work was finished and they had no immediate need for steel, as they had used a contractor for procurement. The agent accepted this and ended the call, asking the customer to get in touch for any future needs.\"}", "error": null, "latency_ms": 30250, "input_tokens": 3257, "output_tokens": 733, "created_at": "2026-09-25 11:39:58", "sentiment": "positive", "sentiment_score": 0.208, "sentiment_confidence": "high", "pos": 6, "neg": 1, "lex_hits": 8, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.512, "agent_talk_sec": 18.6, "customer_talk_sec": 17.7, "dead_air_sec": 40.7, "longest_monologue_sec": 5.5, "agent_wpm": 251.6, "interruptions": 0, "agent_turns": 6, "customer_turns": 7, "discovery_qs": 2, "words_agent": 78, "words_customer": 79, "monologue_heavy": 0, "turns": [ { "ucid": "21112178842794231", "idx": 0, "speaker": "customer", "start_s": 0.3, "end_s": 0.8, "text_en": "Hello?", "text_native": "ஹலோ?" }, { "ucid": "21112178842794231", "idx": 1, "speaker": "agent", "start_s": 1.38, "end_s": 3.3, "text_en": "Hello sir, is this Sri Kandhan Coirs?", "text_native": "ஹலோ சார், இது ஸ்ரீ கந்தன் Coirs தானே?" }, { "ucid": "21112178842794231", "idx": 2, "speaker": "customer", "start_s": 3.47, "end_s": 4.4, "text_en": "Yes, yes, yes.", "text_native": "ஆமாங்க ஆமாங்க ஆமாங்க." }, { "ucid": "21112178842794231", "idx": 3, "speaker": "agent", "start_s": 4.56, "end_s": 6.9, "text_en": "Sir, I am Jeevan speaking, from JSW Steels.", "text_native": "சார், நான் ஜீவன் பேசுறேன், JSW Steels-ல இருந்து." }, { "ucid": "21112178842794231", "idx": 4, "speaker": "customer", "start_s": 7.2, "end_s": 7.7, "text_en": "Ah, tell me.", "text_native": "ஆ, சொல்லுங்க." }, { "ucid": "21112178842794231", "idx": 5, "speaker": "agent", "start_s": 8.0, "end_s": 12.8, "text_en": "Ah, sir, have you registered here on our portal, the JSW portal? I'm calling to ask if there is any requirement. Anything...", "text_native": "ஆ, சார் நீங்க இங்க ரெஜிஸ்டர் பண்ணிருக்கீங்களா நம்ம portal-ல, JSW portal-ல? ஏதாச்சு requirement இருக்கான்னு கேக்குறதுக்கு தான். ஏதாச்சு" }, { "ucid": "21112178842794231", "idx": 6, "speaker": "customer", "start_s": 12.9, "end_s": 22.0, "text_en": "No, already everything, for now, the construction work is finished. Next, it will only be needed if there's an idea to extend. Because I already took everything. Because we gave everything on a contract basis. We didn't take anything from it ourselves.", "text_native": "இல்லைங்க, already எல்லாமே இப்போதைக்கு என்ன construction work finish ஆயிடுச்சு. Next வந்துட்டு extend பண்ற மாதிரி idea இருந்தா மட்டும் தான் தேவைப்படும். ஏன்னா already எல்லாமே எடுத்தேன். ஏன்னா எல்லாமே வந்துட்டு contract basis-ல விட்டுட்டோம். நாங்க எதுவுமே வந்துட்டு அதுல இருக்கு எடுத்துக்கல." }, { "ucid": "21112178842794231", "idx": 7, "speaker": "agent", "start_s": 22.2, "end_s": 24.5, "text_en": "Oh, so you yourself construct and give it like this, or else...", "text_native": "ஓ, இது நீங்களே இப்படியா construct பண்ணி குடுக்குறீங்களா இல்லாட்டி" }, { "ucid": "21112178842794231", "idx": 8, "speaker": "customer", "start_s": 24.6, "end_s": 29.8, "text_en": "No, no. We constructed it for our own purpose. But we left that to the contractor's side. Yes yes, we left that to the contractor's side.", "text_native": "இல்லை இல்லைங்க. நாங்க வந்துட்டு எங்களுக்கு own purpose-க்கு construct பண்ணோம். பட் அது என்ன contractor side-ல விட்டுட்டோம். ஆமாமா, அது வந்து contractor side-ல விட்டுட்டோம் அத." }, { "ucid": "21112178842794231", "idx": 9, "speaker": "agent", "start_s": 30.0, "end_s": 35.5, "text_en": "Okay okay. So if there is any requirement in the future, I will send a message to this number. Please ping on that number, sir.", "text_native": "சரி சரி, ஓகே. அப்போ இது இப்போ future-ல ஏதாச்சு requirement இருந்துச்சுன்னா, இந்த நம்பர்ல நான் message பண்ணி வைக்கிறேன். அந்த நம்பர்ல கொஞ்சம் ping பண்ணுங்க சார்." }, { "ucid": "21112178842794231", "idx": 10, "speaker": "customer", "start_s": 35.6, "end_s": 36.6, "text_en": "Okay, okay, okay.", "text_native": "ஓகே, ஓகே, ஓகே." }, { "ucid": "21112178842794231", "idx": 11, "speaker": "agent", "start_s": 37.1, "end_s": 38.8, "text_en": "Okay. Okay, thank you.", "text_native": "ஓகே. ஓகே, thank you." }, { "ucid": "21112178842794231", "idx": 12, "speaker": "customer", "start_s": 39.0, "end_s": 39.5, "text_en": "Okay.", "text_native": "ஓகே." } ], "steps": [ { "ucid": "21112178842794231", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Sir, I am Jeevan speaking, from JSW Steels. Ah, sir, have you registered here on our portal, the JSW portal?", "comment": "The agent provided a professional opening, referencing the customer's portal registration." }, { "ucid": "21112178842794231", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "", "comment": "The agent only verified the company name before the customer shut down the requirement conversation." }, { "ucid": "21112178842794231", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "", "comment": "The agent asked one question about the customer's business model but did not attempt any further discovery after the customer stated no requirement." }, { "ucid": "21112178842794231", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not explain any features or benefits of the JSW One platform." }, { "ucid": "21112178842794231", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Although the agent asked about a current requirement, he did not schedule a specific callback date after the customer said no." }, { "ucid": "21112178842794231", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended with a passive instruction for the customer to 'ping' in the future, not a specific, agent-owned next step." } ], "objections": [], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }