{ "ucid": "21112178842078951", "call_date": "2026-09-03", "start_time": "2026-09-03 13:03:09", "end_time": "2026-09-03 13:03:51", "duration_sec": 42, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "Not_Answered", "agent": "dhruv", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA3039abe92dd6f3cbcb159c9f5e648401.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1087, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178842078951__DIA3039abe92dd6f3cbcb159c9f5e648401.mp3", "audio_bytes": 41688, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 13.896, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello? (हेलो?)\n[2s] AGENT: Yes (हां)\n[2s] AGENT: I was speaking from JSW One. (मैं JSW One से बात कर रहा था मैं।)\n[5s] CUSTOMER: From where? (किधर से?)\n[5s] AGENT: JSW One MSME.", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 5, "connected": 1, "audio_notes": "noisy: Significant background noise and chatter are present throughout the recording, slightly affecting clarity.", "transcript_status": "ok", "transcript_error": null, "band": "amber", "band_reason": "only 5 turns - short exchange, limited evidence to score", "band_language": "Hindi", "label_contradiction": 1, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 0.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "Your opener, \"I was speaking from JSW One,\" is abrupt; try a warmer introduction that states your name and the reason for your call to build rapport from the first second.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "unknown", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent introduced the company as JSW One. The customer asked for clarification, the agent repeated the name, and the call ended immediately. No part of the pitch was delivered and no customer information was gathered.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I was speaking from JSW One.\", \"comment\": \"The opener was an abrupt statement of the company name, lacking any warmth or context about the reason for the call.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any profile verification questions could be asked.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was too short to attempt any discovery questions.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The platform was not mentioned or explained.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No current requirement was asked for, and no callback was scheduled.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no defined next step or closure.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Your opener, \\\"I was speaking from JSW One,\\\" is abrupt; try a warmer introduction that states your name and the reason for your call to build rapport from the first second.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced the company as JSW One. The customer asked for clarification, the agent repeated the name, and the call ended immediately. No part of the pitch was delivered and no customer information was gathered.\"}", "error": null, "latency_ms": 23115, "input_tokens": 2688, "output_tokens": 639, "created_at": "2026-09-25 11:41:12", "sentiment": "neutral", "sentiment_score": 0.0, "sentiment_confidence": "med", "pos": 0, "neg": 0, "lex_hits": 0, "objection_phrases": "[]", "sentiment_method": "neither signal -> neutral", "talk_ratio": 0.791, "agent_talk_sec": 3.4, "customer_talk_sec": 0.9, "dead_air_sec": 37.7, "longest_monologue_sec": 2.0, "agent_wpm": null, "interruptions": 0, "agent_turns": 3, "customer_turns": 2, "discovery_qs": 0, "words_agent": 10, "words_customer": 3, "monologue_heavy": 1, "turns": [ { "ucid": "21112178842078951", "idx": 0, "speaker": "customer", "start_s": 0.87, "end_s": 1.27, "text_en": "Hello?", "text_native": "हेलो?" }, { "ucid": "21112178842078951", "idx": 1, "speaker": "agent", "start_s": 1.84, "end_s": 2.11, "text_en": "Yes", "text_native": "हां" }, { "ucid": "21112178842078951", "idx": 2, "speaker": "agent", "start_s": 2.5, "end_s": 4.23, "text_en": "I was speaking from JSW One.", "text_native": "मैं JSW One से बात कर रहा था मैं।" }, { "ucid": "21112178842078951", "idx": 3, "speaker": "customer", "start_s": 4.6, "end_s": 5.14, "text_en": "From where?", "text_native": "किधर से?" }, { "ucid": "21112178842078951", "idx": 4, "speaker": "agent", "start_s": 5.44, "end_s": 6.84, "text_en": "JSW One MSME.", "text_native": "JSW One MSME." } ], "steps": [ { "ucid": "21112178842078951", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "I was speaking from JSW One.", "comment": "The opener was an abrupt statement of the company name, lacking any warmth or context about the reason for the call." }, { "ucid": "21112178842078951", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The call ended before any profile verification questions could be asked." }, { "ucid": "21112178842078951", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The call was too short to attempt any discovery questions." }, { "ucid": "21112178842078951", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The platform was not mentioned or explained." }, { "ucid": "21112178842078951", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No current requirement was asked for, and no callback was scheduled." }, { "ucid": "21112178842078951", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended abruptly with no defined next step or closure." } ], "objections": [], "missed_steps": [ "NR1 Warm welcome opener", "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }