{ "ucid": "21112178841865181", "call_date": "2026-09-03", "start_time": "2026-09-03 12:27:31", "end_time": "2026-09-03 12:28:13", "duration_sec": 42, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "Not_Answered", "agent": "Ronak Mehta", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA83a23a8a11fec383b9ae1f8178e1d332.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1101, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178841865181__DIA83a23a8a11fec383b9ae1f8178e1d332.mp3", "audio_bytes": 33480, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 11.16, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[2s] CUSTOMER: Hello.\n[3s] AGENT: Hello Sujit Kumar ji? (हेलो सुजीत कुमार जी?)\n[4s] CUSTOMER: Hello.\n[5s] AGENT: Yes, this is Raunak Mehta speaking from JSW. (जी, रौनक मेहता बात कर रहा हूं JSW से।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 4, "connected": 1, "audio_notes": "noisy: Significant background noise is present, especially on the customer's side, which makes their speech slightly muffled.", "transcript_status": "ok", "transcript_error": null, "band": "amber", "band_reason": "only 4 turns - short exchange, limited evidence to score", "band_language": "Hindi", "label_contradiction": 1, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 0.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "The call was too short to evaluate the pitch; the customer disconnected immediately after the introduction.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "unknown", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent initiated the call, confirmed the customer's name, and introduced himself from JSW. The customer answered but the call disconnected immediately after. No business was discussed, and the logged disposition of 'Not_Answered' is incorrect.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent only provided their name and company before the call ended; the warm welcome and helper positioning were not executed.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Hello Sujit Kumar ji?\", \"comment\": \"The agent only managed to verify the customer's name (1/4 questions) before the call was disconnected.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any discovery questions could be asked.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the platform could be explained.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any opportunity could be identified.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no closure.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"The call was too short to evaluate the pitch; the customer disconnected immediately after the introduction.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent initiated the call, confirmed the customer's name, and introduced himself from JSW. The customer answered but the call disconnected immediately after. No business was discussed, and the logged disposition of 'Not_Answered' is incorrect.\"}", "error": null, "latency_ms": 23748, "input_tokens": 2678, "output_tokens": 631, "created_at": "2026-09-25 11:41:58", "sentiment": "neutral", "sentiment_score": 0.0, "sentiment_confidence": "med", "pos": 0, "neg": 0, "lex_hits": 0, "objection_phrases": "[]", "sentiment_method": "neither signal -> neutral", "talk_ratio": 0.784, "agent_talk_sec": 2.9, "customer_talk_sec": 0.8, "dead_air_sec": 38.3, "longest_monologue_sec": 1.9, "agent_wpm": null, "interruptions": 0, "agent_turns": 2, "customer_turns": 2, "discovery_qs": 1, "words_agent": 12, "words_customer": 2, "monologue_heavy": 1, "turns": [ { "ucid": "21112178841865181", "idx": 0, "speaker": "customer", "start_s": 1.57, "end_s": 2.0, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178841865181", "idx": 1, "speaker": "agent", "start_s": 2.86, "end_s": 3.83, "text_en": "Hello Sujit Kumar ji?", "text_native": "हेलो सुजीत कुमार जी?" }, { "ucid": "21112178841865181", "idx": 2, "speaker": "customer", "start_s": 4.0, "end_s": 4.42, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178841865181", "idx": 3, "speaker": "agent", "start_s": 4.64, "end_s": 6.54, "text_en": "Yes, this is Raunak Mehta speaking from JSW.", "text_native": "जी, रौनक मेहता बात कर रहा हूं JSW से।" } ], "steps": [ { "ucid": "21112178841865181", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent only provided their name and company before the call ended; the warm welcome and helper positioning were not executed." }, { "ucid": "21112178841865181", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "Hello Sujit Kumar ji?", "comment": "The agent only managed to verify the customer's name (1/4 questions) before the call was disconnected." }, { "ucid": "21112178841865181", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The call ended before any discovery questions could be asked." }, { "ucid": "21112178841865181", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended before the platform could be explained." }, { "ucid": "21112178841865181", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended before any opportunity could be identified." }, { "ucid": "21112178841865181", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended abruptly with no closure." } ], "objections": [], "missed_steps": [ "NR1 Warm welcome opener", "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }