{
  "ucid": "21112178841750041",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 12:08:20",
  "end_time": "2026-09-03 12:14:24",
  "duration_sec": 364,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "Sajal Bhaskar",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAf25c7689af0478ca5fd1bf9730409858.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1116,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178841750041__DIAf25c7689af0478ca5fd1bf9730409858.mp3",
  "audio_bytes": 1018872,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 339.624,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Sir, am I speaking with Unique Elevator?   (सर Unique Elevator से बात कर रहे हैं?)\n[3s] CUSTOMER: Yes, Unique Elevator.   (हां, Unique Elevator.)\n[4s] CUSTOMER: Hello.\n[4s] AGENT: I was calling from JSW One, sir. Greetings.   (JSW One से बात कर रहा था सर, नमस्कार।)\n[7s] CUSTOMER: Greetings.   (नमस्कार।)\n[8s] CUSTOMER: Go on, go on.   (बोलिए बोलिए।)\n[8s] AGENT: Sir, I wanted to know, you work with elevators, right?   (सर ये जानना था अभी आपका elevators का काम रहता है, right?)\n[12s] CUSTOMER: Yes, correct.   (हां, correct.)\n[13s] AGENT: So what raw materials etc. do you need for that, sir?   (तो उसमें raw material वगेरा क्या लगते हैं सर आपको?)\n[15s] CUSTOMER: Uh, in steel, mostly, uh, MS is needed sometimes, channels are needed, I-beams are needed, C-channels are needed.   (अह steel में mostly अह MS लगता है कभी-कभी, channels लगते हैं, I-beam लगते हैं, C-channel लगते हैं।)\n[22s] CUSTOMER: And SS is also needed, SS sheet, for cabins etc.   (और SS भी लगता है, SS sheet, cabin के लिए वगेरा।)\n[25s] AGENT: Yes.   (हां।)\n[26s] AGENT: Okay.   (अच्छा।)\n[26s] AGENT: We can't provide SS, sir, unfortunately, but we can provide you MS.   (SS तो नहीं दे सकते सर unfortunately, but we can provide you MS.)\n[30s] CUSTOMER: Yes, what's the problem with SS? I had actually made an inquiry for SS at your place.   (हां, SS का क्या प्रॉब्लम है? मैंने actually inquiry की थी SS की आपके यहां।)\n[34s] AGENT: Oh, okay.   (अच्छा।)\n[34s] CUSTOMER: So who is your vendor for SS from JSW?   (तो SS का आपका vendor कौन है JSW का?)\n[37s] AGENT: For SS, sir, J- uh, if you search for JSL on Google, that's it, Jindal Steel Limited.   (SS का तो सर जे- अह JSL आप सर्च करोगे ना Google पे, तो वो है, Jindal Steel Limited.)\n[43s] CUSTOMER: Oh, is Jindal Steel Limited separate?   (अच्छा Jindal Steel Limited अलग है क्या?)\n[45s] AGENT: Jindal Steel Limited is a separate firm, sir. It's a sister firm, sir. JSW One is completely different, only for MS, mild steel.   (Jindal Steel Limited अलग फर्म है सर। वो sister firm है सर। JSW One is completely different, only for MS, mild steel.)\n[51s] CUSTOMER: Okay, mild steel, uh okay.   (अच्छा mild steel, अह okay.)\n[54s] AGENT: HR, CR, GP, PPGL, wire rods, TMT bars, angle channel beams, and cement.\n[61s] CUSTOMER: Yes, no, no, this data is all in your app. Uh, I had seen it all.   (हां नहीं नहीं, ये डाटा है ना आपके app में है सब। अह वो मैंने देखा था सब।)\n[65s] CUSTOMER: Whenever there is a requirement, I will approach you.   (जब भी कोई requirement होगी तो आपको मैं approach करूंगा।)\n[68s] CUSTOMER: I have your app.   (App तो है ही आपका।)\n[69s] AGENT: I card, what sir?   (मैं कार्ड, क्या सर?)\n[70s] CUSTOMER: I have your app, your entire catalogue is on the app.   (App तो है ही आपका, उस पर आपका ये पूरा catalogue है app पर।)\n[74s] AGENT: Oh, have you sent it?   (अच्छा भेज रखा है क्या?)\n[75s] CUSTOMER: You have the JSW One app, right, the application.   (JSW One का आपका app है ना, application.)\n[77s] AGENT: Oh, you have downloaded the app. Okay okay, now it's clear to me. I mean, I wasn't understanding.   (अच्छा app download कर रखा है। Okay okay, अभी clear हुआ मुझे। मतलब समझ में नहीं आ रहा था।)\n[80s] AGENT: Okay okay. I'll send my card to you on this number, sir, okay? For future reference.   (Okay okay. मैं आपको सर इस नंबर पे अपना कार्ड भेज के रखता हूं एक बार, ठीक है? For future reference.)\n[85s] AGENT: Tell me, when is it going to be, is there going to be a requirement now? Ten days, twenty days?   (आप मेरेको बताओ ना अभी कब होने वाला है, कोई requirement होने वाला है अभी? दस दिन, बीस दिन?)\n[88s] CUSTOMER: Uh, for now, the material has been procured.   (अह अभी तो फिलहाल तो material procure किया रखा है।)\n[92s] CUSTOMER: If there is a need in the future, I will let you know.   (होगा आगे तो आपको बताएंगे।)\n[93s] AGENT: Okay, okay.   (ठीक है ठीक है।)\n[94s] CUSTOMER: It is currently procured.   (Currently procure किया हुआ है।)\n[95s] AGENT: Do you procure material from Pune itself, sir?   (पुणे से ही करते हो सर material procure?)\n[97s] CUSTOMER: Yes, from Pune itself, locally.   (हां पुणे से ही करते हैं, local ही।)\n[99s] AGENT: Okay, so for angle channel beams, I think SAIL is more common there. There's SAIL, and Apollo's products.   (अच्छा, मतलब ये angle channel beams है तो सर SAIL ज्यादा चलता है मेरे हिसाब से वहां पे। SAIL हो गया, और Apollo के चीजें हो गईं।)\n[106s] CUSTOMER: You don't take the Apollo brand?   (Apollo का brand नहीं लेते हो?)\n[107s] CUSTOMER: No, right now we pick up material locally, we don't buy by brand.   (नहीं अभी locally उठाते हैं material, brand पे नहीं लेते।)\n[110s] AGENT: Meaning you don't buy branded?   (मतलब brand का नहीं लेते?)\n[111s] CUSTOMER: No, no, no, we pick up material locally.   (नहीं नहीं नहीं, locally material उठाते हैं।)\n[113s] AGENT: Local meaning you take secondary material?   (Local मतलब secondary material लेते हो क्या?)\n[114s] CUSTOMER: Yes, mostly.   (हां, mostly.)\n[116s] AGENT: Okay, without...\n[116s] CUSTOMER: What we have is, we have to make some car frames, frames, or for the counterweights at the back, we have to make a frame for that.   (हमारा क्या है, कुछ car frame, frame बनाना होता है या जो पीछे counterweight होते हैं, तो उसका frame बनाना होता है।)\n[123s] CUSTOMER: So not much material is needed. We take material as per the job.   (तो material भी इतना ज्यादा नहीं लगता है। Job के हिसाब से हम material लेते हैं।)\n[127s] CUSTOMER: Because manufacturing is not that much, it happens in small quantities.   (क्योंकि manufacturing इतना नहीं है, थोड़ा-थोड़ा होता है।)\n[129s] AGENT: Okay okay, so sir...   (Okay okay, तो सर...)\n[130s] CUSTOMER: And that too has to be given to the fabricator, the fabricator makes all that.   (और वो भी fabricator को देना होता है, वो fabricator बनाता है वो सब।)\n[132s] AGENT: Yes, but sir, on this platform, I mean, we can only provide that, right, prime material.   (हां, but सर ये जो platform है, मतलब इसपे तो हम सिर्फ वही दे पाएंगे ना, prime material.)\n[137s] AGENT: So, I mean, prime material...   (तो मतलब prime material...)\n[138s] CUSTOMER: No, no, no problem. Of course your, your rates and their rates will be compared.   (नहीं नहीं कोई प्रॉब्लम नहीं। Of course आपके, आपके rates और उनके rates compare होंगे।)\n[142s] CUSTOMER: And whichever is better, we will prefer that.   (और जो भी अच्छा होगा वो, वो हम prefer करेंगे वैसे।)\n[144s] AGENT: Yes, I mean, this is what I was trying to say, that our primary price is higher than the secondary material. So if you want to go into that segment, the primary one, then we can serve you well. But if you are looking for secondary, then it won't be possible, sir.   (हां, मतलब यही मैं कहना चाह रहा था कि जो secondary material है, उससे तो ज्यादा ही रहता है अपना जो price रहता है primary का। So अगर उसमें, अगर उस segment में जाना है आपको primary में, तो तो we can serve you well. But अगर secondary का आप देख रहे हो, तो तो नहीं हो पाएगा सर।)\n[155s] CUSTOMER: Uh, we'll see, when the requirement arises, we will compare and then, then we'll see.   (अह देखेंगे, अभी जब requirement होगा ना, तब compare करेंगे और फिर इसका, फिर देखेंगे।)\n[160s] CUSTOMER: What you have, you also have structural steel, right? Okay.   (आपके पास क्या है, structural steel भी है ना? ठीक है।)\n[162s] AGENT: Yes, structural steel, angle channel beams are there, sir.   (हां, structural steel, angle channel beams रहते हैं सर।)\n[165s] CUSTOMER: Okay.\n[166s] AGENT: These three things are there.   (ये तीन चीजें रहती हैं।)\n[167s] CUSTOMER: Okay, and are your rates updated on the application?   (ठीक है, और rates आपके updated होते हैं क्या application पर?)\n[170s] AGENT: What sir? Our rates...   (क्या सर? Rates हमारे...)\n[172s] CUSTOMER: They are updated, right?   (Updated होते हैं ना?)\n[173s] AGENT: Yes, the day you give the requirement and the day I give you the quotation, meaning I tell you the prices etc., the prices will be of that day.   (हां, जिस दिन जैसे आपने requirement दिया और जिस दिन मैं आपको quotation दूंगा, मतलब prices वगेरा बताऊंगा, उसी दिन के होंगे prices.)\n[179s] CUSTOMER: Okay, sometimes what happens is we have this structure, right, we have to make a structure for the lift.   (Okay, कभी-कभी क्या होता है हमें ये structure होता है ना अपना, lift के लिए structure करना पड़ता है।)\n[184s] CUSTOMER: So these pipes are needed, pipes.   (तो ये pipes लगते हैं, pipes.)\n[186s] AGENT: Hmm.   (हम्म।)\n[186s] CUSTOMER: And those pipes are needed, hundred by hundred, two mm thickness, etc.   (और hundred by hundred के, two mm thickness के वगेरा वो pipes लगते हैं।)\n[191s] CUSTOMER: So do you have pipes as well?   (तो pipes भी हैं क्या आपके पास?)\n[192s] AGENT: Not pipes, I mean, what they call square hollow section...   (Pipes तो नहीं, मतलब square hollow section कहते हैं...)\n[195s] CUSTOMER: Square pipe, yes square pipe.   (Square pipe, हां square pipe.)\n[196s] AGENT: It's called SHS. We serve Apollo's.   (SHS कहते हैं उसको। वो Apollo के serve करते हैं।)\n[199s] AGENT: Of the Apollo brand.   (Apollo brand के।)\n[200s] CUSTOMER: Okay.   (अच्छा।)\n[201s] AGENT: So if, yes, you can check it out once, research the Apollo brand, if you perhaps know about it, that's great. We generally provide its, Apollo brand pipes, in SHS.   (तो अगर, हां, आप उसको देख लो एक बार research कर लो Apollo brand को, अगर आपको शायद पता हो, तो बहुत बढ़िया बात है। आप उसका, Apollo के brand के pipes देते हैं हम generally, SHS में।)\n[209s] AGENT: So let me know.   (तो बताइए।)\n[210s] CUSTOMER: Is it in your app, uh, that pipe?   (आपके app में है, अह, pipe वो?)\n[212s] AGENT: No, in that, I don't know, sir, in the app, because I don't use the app. It's been a long time since I used the app. I don't even know if it has been updated or not.   (नहीं वो उसमें, मेरेको पता नहीं है सर app में, क्योंकि app मैं चलाता नहीं। बहुत टाइम हो गया app चलाए हुए। Update हुआ है कि नहीं मुझे भी नहीं पता है।)\n[218s] AGENT: I look at the website, I don't look at the app at all.   (मैं website देखता हूं, app मैं देखता ही नहीं।)\n[219s] CUSTOMER: I can't see it right now.   (मुझे तो नहीं दिख रहा है अभी।)\n[220s] CUSTOMER: Okay. Fine, you send me the card. When there's a requirement, I will take a report from you.   (अच्छा। ठीक है, आप मुझे कार्ड भेजिए। मैं आपको होगा requirement तो आपसे report लूंगा।)\n[224s] AGENT: Yes, yes, yes.   (जी जी जी।)\n[225s] AGENT: And our payment terms are one hundred percent in advance, okay?   (और hundred percent advance में रहता है हमारा जो payment terms रहता है, ठीक है?)\n[228s] CUSTOMER: No, that's fine, no issue with that. Uh, just when, when we take it, we will negotiate a little, we'll see.   (नहीं ठीक है, उसका कुछ नहीं। अह सिर्फ जब, जब लेंगे तब थोड़ा negotiation करेंगे, देखेंगे।)\n[234s] AGENT: Hmm hmm, okay okay.   (हम्म हम्म, ठीक है ठीक है।)\n[235s] CUSTOMER: Okay. Okay.   (ठीक है। Okay.)\n[236s] AGENT: Okay, goodbye.   (Okay, नमस्कार।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 89,
  "connected": 1,
  "audio_notes": "clear: The customer's speech has a slight Marathi accent, but the vocabulary used is predominantly Hindi.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "89 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer buys cheap, local, secondary material, your job is to sell the value of primary steel (guaranteed quality with Test Certificates, consistency) to justify the higher price, not to simply agree that we are more expensive and give up.",
  "usp_relevance": "mismatched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "Stainless Steel, Pipes",
  "catalogue_status": "not_available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, an elevator manufacturer, initially asked for Stainless Steel, which the agent correctly identified as a non-JSW One product. The agent pivoted to MS products but discovered the customer buys small, unbranded, secondary material locally and is highly price-sensitive. The agent failed to establish a value proposition for primary steel and the call ended without a firm next step, with the customer promising to get in touch when a need arises.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: I was calling from JSW One, sir. Greetings.\", \"comment\": \"The agent opened the call politely and identified the company without being pushy.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"AGENT: Do you procure material from Pune itself, sir?\", \"comment\": \"The agent verified the company name and procurement city, but did not ask about the contact's role in procurement or verify the best contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"CUSTOMER: No, right now we pick up material locally, we don't buy by brand.\", \"comment\": \"The agent successfully identified the business type, end application, brand preference (none), and that they buy small quantities, but failed to ask about monthly tonnage, payment terms, or past history with JSW.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: I don't know, sir, in the app, because I don't use the app. It's been a long time since I used the app.\", \"comment\": \"The agent failed to educate the customer on the platform's benefits and admitted to not even using the customer-facing app, which undermined credibility.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"CUSTOMER: If there is a need in the future, I will let you know.\", \"comment\": \"The agent asked about a current requirement but accepted a vague future timeline instead of capturing a specific callback date.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"CUSTOMER: Fine, you send me the card. When there's a requirement, I will take a report from you.\", \"comment\": \"The call ended with a vague promise from the customer to get in touch, which is not one of the three required closure outcomes.\"}], \"usp_relevance\": \"mismatched\", \"pitch_coaching_note\": \"When a customer buys cheap, local, secondary material, your job is to sell the value of primary steel (guaranteed quality with Test Certificates, consistency) to justify the higher price, not to simply agree that we are more expensive and give up.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"Stainless Steel, Pipes\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"CUSTOMER: Of course your, your rates and their rates will be compared.\", \"response\": \"AGENT: ...that our primary price is higher than the secondary material. So if you want to go into that segment, the primary one, then we can serve you well. But if you are looking for secondary, then it won't be possible, sir.\"}, {\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"CUSTOMER: No, right now we pick up material locally, we don't buy by brand.\", \"response\": \"AGENT: Local meaning you take secondary material?\"}, {\"obj_type\": \"just_registered_to_check\", \"state\": \"mishandled\", \"evidence\": \"CUSTOMER: Whenever there is a requirement, I will approach you.\", \"response\": \"AGENT: Tell me, when is it going to be, is there going to be a requirement now? Ten days, twenty days?\"}], \"call_summary\": \"The customer, an elevator manufacturer, initially asked for Stainless Steel, which the agent correctly identified as a non-JSW One product. The agent pivoted to MS products but discovered the customer buys small, unbranded, secondary material locally and is highly price-sensitive. The agent failed to establish a value proposition for primary steel and the call ended without a firm next step, with the customer promising to get in touch when a need arises.\"}",
  "error": null,
  "latency_ms": 45984,
  "input_tokens": 5962,
  "output_tokens": 1166,
  "created_at": "2026-09-25 11:42:56",
  "sentiment": "neutral",
  "sentiment_score": -0.033,
  "sentiment_confidence": "high",
  "pos": 14,
  "neg": 16,
  "lex_hits": 49,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.511,
  "agent_talk_sec": 112.0,
  "customer_talk_sec": 107.3,
  "dead_air_sec": 144.7,
  "longest_monologue_sec": 10.7,
  "agent_wpm": 245.4,
  "interruptions": 1,
  "agent_turns": 42,
  "customer_turns": 47,
  "discovery_qs": 13,
  "words_agent": 458,
  "words_customer": 420,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178841750041",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.8,
      "end_s": 1.3,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178841750041",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.58,
      "end_s": 3.1,
      "text_en": "Sir, am I speaking with Unique Elevator?",
      "text_native": "सर Unique Elevator से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178841750041",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.3,
      "end_s": 4.0,
      "text_en": "Yes, Unique Elevator.",
      "text_native": "हां, Unique Elevator."
    },
    {
      "ucid": "21112178841750041",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.1,
      "end_s": 4.4,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178841750041",
      "idx": 4,
      "speaker": "agent",
      "start_s": 4.5,
      "end_s": 6.5,
      "text_en": "I was calling from JSW One, sir. Greetings.",
      "text_native": "JSW One से बात कर रहा था सर, नमस्कार।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 5,
      "speaker": "customer",
      "start_s": 6.8,
      "end_s": 7.3,
      "text_en": "Greetings.",
      "text_native": "नमस्कार।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 6,
      "speaker": "customer",
      "start_s": 7.5,
      "end_s": 8.0,
      "text_en": "Go on, go on.",
      "text_native": "बोलिए बोलिए।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 7,
      "speaker": "agent",
      "start_s": 8.2,
      "end_s": 11.5,
      "text_en": "Sir, I wanted to know, you work with elevators, right?",
      "text_native": "सर ये जानना था अभी आपका elevators का काम रहता है, right?"
    },
    {
      "ucid": "21112178841750041",
      "idx": 8,
      "speaker": "customer",
      "start_s": 11.8,
      "end_s": 12.5,
      "text_en": "Yes, correct.",
      "text_native": "हां, correct."
    },
    {
      "ucid": "21112178841750041",
      "idx": 9,
      "speaker": "agent",
      "start_s": 12.6,
      "end_s": 15.0,
      "text_en": "So what raw materials etc. do you need for that, sir?",
      "text_native": "तो उसमें raw material वगेरा क्या लगते हैं सर आपको?"
    },
    {
      "ucid": "21112178841750041",
      "idx": 10,
      "speaker": "customer",
      "start_s": 15.2,
      "end_s": 22.0,
      "text_en": "Uh, in steel, mostly, uh, MS is needed sometimes, channels are needed, I-beams are needed, C-channels are needed.",
      "text_native": "अह steel में mostly अह MS लगता है कभी-कभी, channels लगते हैं, I-beam लगते हैं, C-channel लगते हैं।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 11,
      "speaker": "customer",
      "start_s": 22.2,
      "end_s": 24.8,
      "text_en": "And SS is also needed, SS sheet, for cabins etc.",
      "text_native": "और SS भी लगता है, SS sheet, cabin के लिए वगेरा।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 12,
      "speaker": "agent",
      "start_s": 25.0,
      "end_s": 25.2,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 13,
      "speaker": "agent",
      "start_s": 25.8,
      "end_s": 26.1,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 14,
      "speaker": "agent",
      "start_s": 26.3,
      "end_s": 30.0,
      "text_en": "We can't provide SS, sir, unfortunately, but we can provide you MS.",
      "text_native": "SS तो नहीं दे सकते सर unfortunately, but we can provide you MS."
    },
    {
      "ucid": "21112178841750041",
      "idx": 15,
      "speaker": "customer",
      "start_s": 30.1,
      "end_s": 33.5,
      "text_en": "Yes, what's the problem with SS? I had actually made an inquiry for SS at your place.",
      "text_native": "हां, SS का क्या प्रॉब्लम है? मैंने actually inquiry की थी SS की आपके यहां।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 16,
      "speaker": "agent",
      "start_s": 33.8,
      "end_s": 34.2,
      "text_en": "Oh, okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 17,
      "speaker": "customer",
      "start_s": 34.5,
      "end_s": 36.5,
      "text_en": "So who is your vendor for SS from JSW?",
      "text_native": "तो SS का आपका vendor कौन है JSW का?"
    },
    {
      "ucid": "21112178841750041",
      "idx": 18,
      "speaker": "agent",
      "start_s": 36.8,
      "end_s": 42.5,
      "text_en": "For SS, sir, J- uh, if you search for JSL on Google, that's it, Jindal Steel Limited.",
      "text_native": "SS का तो सर जे- अह JSL आप सर्च करोगे ना Google पे, तो वो है, Jindal Steel Limited."
    },
    {
      "ucid": "21112178841750041",
      "idx": 19,
      "speaker": "customer",
      "start_s": 42.8,
      "end_s": 44.5,
      "text_en": "Oh, is Jindal Steel Limited separate?",
      "text_native": "अच्छा Jindal Steel Limited अलग है क्या?"
    },
    {
      "ucid": "21112178841750041",
      "idx": 20,
      "speaker": "agent",
      "start_s": 44.6,
      "end_s": 50.8,
      "text_en": "Jindal Steel Limited is a separate firm, sir. It's a sister firm, sir. JSW One is completely different, only for MS, mild steel.",
      "text_native": "Jindal Steel Limited अलग फर्म है सर। वो sister firm है सर। JSW One is completely different, only for MS, mild steel."
    },
    {
      "ucid": "21112178841750041",
      "idx": 21,
      "speaker": "customer",
      "start_s": 51.2,
      "end_s": 53.5,
      "text_en": "Okay, mild steel, uh okay.",
      "text_native": "अच्छा mild steel, अह okay."
    },
    {
      "ucid": "21112178841750041",
      "idx": 22,
      "speaker": "agent",
      "start_s": 53.6,
      "end_s": 60.8,
      "text_en": "HR, CR, GP, PPGL, wire rods, TMT bars, angle channel beams, and cement.",
      "text_native": "HR, CR, GP, PPGL, wire rods, TMT bars, angle channel beams, and cement."
    },
    {
      "ucid": "21112178841750041",
      "idx": 23,
      "speaker": "customer",
      "start_s": 61.0,
      "end_s": 65.0,
      "text_en": "Yes, no, no, this data is all in your app. Uh, I had seen it all.",
      "text_native": "हां नहीं नहीं, ये डाटा है ना आपके app में है सब। अह वो मैंने देखा था सब।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 24,
      "speaker": "customer",
      "start_s": 65.2,
      "end_s": 68.0,
      "text_en": "Whenever there is a requirement, I will approach you.",
      "text_native": "जब भी कोई requirement होगी तो आपको मैं approach करूंगा।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 25,
      "speaker": "customer",
      "start_s": 68.2,
      "end_s": 69.0,
      "text_en": "I have your app.",
      "text_native": "App तो है ही आपका।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 26,
      "speaker": "agent",
      "start_s": 69.2,
      "end_s": 70.0,
      "text_en": "I card, what sir?",
      "text_native": "मैं कार्ड, क्या सर?"
    },
    {
      "ucid": "21112178841750041",
      "idx": 27,
      "speaker": "customer",
      "start_s": 70.2,
      "end_s": 73.5,
      "text_en": "I have your app, your entire catalogue is on the app.",
      "text_native": "App तो है ही आपका, उस पर आपका ये पूरा catalogue है app पर।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 28,
      "speaker": "agent",
      "start_s": 73.8,
      "end_s": 74.8,
      "text_en": "Oh, have you sent it?",
      "text_native": "अच्छा भेज रखा है क्या?"
    },
    {
      "ucid": "21112178841750041",
      "idx": 29,
      "speaker": "customer",
      "start_s": 75.0,
      "end_s": 77.0,
      "text_en": "You have the JSW One app, right, the application.",
      "text_native": "JSW One का आपका app है ना, application."
    },
    {
      "ucid": "21112178841750041",
      "idx": 30,
      "speaker": "agent",
      "start_s": 77.1,
      "end_s": 80.0,
      "text_en": "Oh, you have downloaded the app. Okay okay, now it's clear to me. I mean, I wasn't understanding.",
      "text_native": "अच्छा app download कर रखा है। Okay okay, अभी clear हुआ मुझे। मतलब समझ में नहीं आ रहा था।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 31,
      "speaker": "agent",
      "start_s": 80.1,
      "end_s": 85.0,
      "text_en": "Okay okay. I'll send my card to you on this number, sir, okay? For future reference.",
      "text_native": "Okay okay. मैं आपको सर इस नंबर पे अपना कार्ड भेज के रखता हूं एक बार, ठीक है? For future reference."
    },
    {
      "ucid": "21112178841750041",
      "idx": 32,
      "speaker": "agent",
      "start_s": 85.1,
      "end_s": 88.0,
      "text_en": "Tell me, when is it going to be, is there going to be a requirement now? Ten days, twenty days?",
      "text_native": "आप मेरेको बताओ ना अभी कब होने वाला है, कोई requirement होने वाला है अभी? दस दिन, बीस दिन?"
    },
    {
      "ucid": "21112178841750041",
      "idx": 33,
      "speaker": "customer",
      "start_s": 88.2,
      "end_s": 91.5,
      "text_en": "Uh, for now, the material has been procured.",
      "text_native": "अह अभी तो फिलहाल तो material procure किया रखा है।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 34,
      "speaker": "customer",
      "start_s": 91.7,
      "end_s": 93.0,
      "text_en": "If there is a need in the future, I will let you know.",
      "text_native": "होगा आगे तो आपको बताएंगे।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 35,
      "speaker": "agent",
      "start_s": 93.2,
      "end_s": 93.6,
      "text_en": "Okay, okay.",
      "text_native": "ठीक है ठीक है।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 36,
      "speaker": "customer",
      "start_s": 93.7,
      "end_s": 94.8,
      "text_en": "It is currently procured.",
      "text_native": "Currently procure किया हुआ है।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 37,
      "speaker": "agent",
      "start_s": 95.0,
      "end_s": 96.8,
      "text_en": "Do you procure material from Pune itself, sir?",
      "text_native": "पुणे से ही करते हो सर material procure?"
    },
    {
      "ucid": "21112178841750041",
      "idx": 38,
      "speaker": "customer",
      "start_s": 97.0,
      "end_s": 98.5,
      "text_en": "Yes, from Pune itself, locally.",
      "text_native": "हां पुणे से ही करते हैं, local ही।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 39,
      "speaker": "agent",
      "start_s": 98.6,
      "end_s": 105.5,
      "text_en": "Okay, so for angle channel beams, I think SAIL is more common there. There's SAIL, and Apollo's products.",
      "text_native": "अच्छा, मतलब ये angle channel beams है तो सर SAIL ज्यादा चलता है मेरे हिसाब से वहां पे। SAIL हो गया, और Apollo के चीजें हो गईं।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 40,
      "speaker": "customer",
      "start_s": 105.6,
      "end_s": 106.8,
      "text_en": "You don't take the Apollo brand?",
      "text_native": "Apollo का brand नहीं लेते हो?"
    },
    {
      "ucid": "21112178841750041",
      "idx": 41,
      "speaker": "customer",
      "start_s": 107.0,
      "end_s": 109.5,
      "text_en": "No, right now we pick up material locally, we don't buy by brand.",
      "text_native": "नहीं अभी locally उठाते हैं material, brand पे नहीं लेते।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 42,
      "speaker": "agent",
      "start_s": 109.6,
      "end_s": 110.5,
      "text_en": "Meaning you don't buy branded?",
      "text_native": "मतलब brand का नहीं लेते?"
    },
    {
      "ucid": "21112178841750041",
      "idx": 43,
      "speaker": "customer",
      "start_s": 110.8,
      "end_s": 112.8,
      "text_en": "No, no, no, we pick up material locally.",
      "text_native": "नहीं नहीं नहीं, locally material उठाते हैं।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 44,
      "speaker": "agent",
      "start_s": 112.9,
      "end_s": 114.2,
      "text_en": "Local meaning you take secondary material?",
      "text_native": "Local मतलब secondary material लेते हो क्या?"
    },
    {
      "ucid": "21112178841750041",
      "idx": 45,
      "speaker": "customer",
      "start_s": 114.5,
      "end_s": 115.2,
      "text_en": "Yes, mostly.",
      "text_native": "हां, mostly."
    },
    {
      "ucid": "21112178841750041",
      "idx": 46,
      "speaker": "agent",
      "start_s": 115.5,
      "end_s": 116.0,
      "text_en": "Okay, without...",
      "text_native": "Okay, without..."
    },
    {
      "ucid": "21112178841750041",
      "idx": 47,
      "speaker": "customer",
      "start_s": 116.1,
      "end_s": 123.0,
      "text_en": "What we have is, we have to make some car frames, frames, or for the counterweights at the back, we have to make a frame for that.",
      "text_native": "हमारा क्या है, कुछ car frame, frame बनाना होता है या जो पीछे counterweight होते हैं, तो उसका frame बनाना होता है।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 48,
      "speaker": "customer",
      "start_s": 123.2,
      "end_s": 126.5,
      "text_en": "So not much material is needed. We take material as per the job.",
      "text_native": "तो material भी इतना ज्यादा नहीं लगता है। Job के हिसाब से हम material लेते हैं।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 49,
      "speaker": "customer",
      "start_s": 126.8,
      "end_s": 129.0,
      "text_en": "Because manufacturing is not that much, it happens in small quantities.",
      "text_native": "क्योंकि manufacturing इतना नहीं है, थोड़ा-थोड़ा होता है।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 50,
      "speaker": "agent",
      "start_s": 129.2,
      "end_s": 129.8,
      "text_en": "Okay okay, so sir...",
      "text_native": "Okay okay, तो सर..."
    },
    {
      "ucid": "21112178841750041",
      "idx": 51,
      "speaker": "customer",
      "start_s": 129.9,
      "end_s": 132.2,
      "text_en": "And that too has to be given to the fabricator, the fabricator makes all that.",
      "text_native": "और वो भी fabricator को देना होता है, वो fabricator बनाता है वो सब।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 52,
      "speaker": "agent",
      "start_s": 132.3,
      "end_s": 137.0,
      "text_en": "Yes, but sir, on this platform, I mean, we can only provide that, right, prime material.",
      "text_native": "हां, but सर ये जो platform है, मतलब इसपे तो हम सिर्फ वही दे पाएंगे ना, prime material."
    },
    {
      "ucid": "21112178841750041",
      "idx": 53,
      "speaker": "agent",
      "start_s": 137.2,
      "end_s": 138.0,
      "text_en": "So, I mean, prime material...",
      "text_native": "तो मतलब prime material..."
    },
    {
      "ucid": "21112178841750041",
      "idx": 54,
      "speaker": "customer",
      "start_s": 138.1,
      "end_s": 141.5,
      "text_en": "No, no, no problem. Of course your, your rates and their rates will be compared.",
      "text_native": "नहीं नहीं कोई प्रॉब्लम नहीं। Of course आपके, आपके rates और उनके rates compare होंगे।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 55,
      "speaker": "customer",
      "start_s": 141.6,
      "end_s": 144.0,
      "text_en": "And whichever is better, we will prefer that.",
      "text_native": "और जो भी अच्छा होगा वो, वो हम prefer करेंगे वैसे।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 56,
      "speaker": "agent",
      "start_s": 144.1,
      "end_s": 154.5,
      "text_en": "Yes, I mean, this is what I was trying to say, that our primary price is higher than the secondary material. So if you want to go into that segment, the primary one, then we can serve you well. But if you are looking for secondary, then it won't be possible, sir.",
      "text_native": "हां, मतलब यही मैं कहना चाह रहा था कि जो secondary material है, उससे तो ज्यादा ही रहता है अपना जो price रहता है primary का। So अगर उसमें, अगर उस segment में जाना है आपको primary में, तो तो we can serve you well. But अगर secondary का आप देख रहे हो, तो तो नहीं हो पाएगा सर।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 57,
      "speaker": "customer",
      "start_s": 154.8,
      "end_s": 159.8,
      "text_en": "Uh, we'll see, when the requirement arises, we will compare and then, then we'll see.",
      "text_native": "अह देखेंगे, अभी जब requirement होगा ना, तब compare करेंगे और फिर इसका, फिर देखेंगे।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 58,
      "speaker": "customer",
      "start_s": 160.0,
      "end_s": 162.2,
      "text_en": "What you have, you also have structural steel, right? Okay.",
      "text_native": "आपके पास क्या है, structural steel भी है ना? ठीक है।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 59,
      "speaker": "agent",
      "start_s": 162.3,
      "end_s": 164.5,
      "text_en": "Yes, structural steel, angle channel beams are there, sir.",
      "text_native": "हां, structural steel, angle channel beams रहते हैं सर।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 60,
      "speaker": "customer",
      "start_s": 165.0,
      "end_s": 165.8,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178841750041",
      "idx": 61,
      "speaker": "agent",
      "start_s": 165.9,
      "end_s": 166.8,
      "text_en": "These three things are there.",
      "text_native": "ये तीन चीजें रहती हैं।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 62,
      "speaker": "customer",
      "start_s": 167.2,
      "end_s": 170.0,
      "text_en": "Okay, and are your rates updated on the application?",
      "text_native": "ठीक है, और rates आपके updated होते हैं क्या application पर?"
    },
    {
      "ucid": "21112178841750041",
      "idx": 63,
      "speaker": "agent",
      "start_s": 170.2,
      "end_s": 171.5,
      "text_en": "What sir? Our rates...",
      "text_native": "क्या सर? Rates हमारे..."
    },
    {
      "ucid": "21112178841750041",
      "idx": 64,
      "speaker": "customer",
      "start_s": 171.6,
      "end_s": 172.5,
      "text_en": "They are updated, right?",
      "text_native": "Updated होते हैं ना?"
    },
    {
      "ucid": "21112178841750041",
      "idx": 65,
      "speaker": "agent",
      "start_s": 172.6,
      "end_s": 179.0,
      "text_en": "Yes, the day you give the requirement and the day I give you the quotation, meaning I tell you the prices etc., the prices will be of that day.",
      "text_native": "हां, जिस दिन जैसे आपने requirement दिया और जिस दिन मैं आपको quotation दूंगा, मतलब prices वगेरा बताऊंगा, उसी दिन के होंगे prices."
    },
    {
      "ucid": "21112178841750041",
      "idx": 66,
      "speaker": "customer",
      "start_s": 179.1,
      "end_s": 183.5,
      "text_en": "Okay, sometimes what happens is we have this structure, right, we have to make a structure for the lift.",
      "text_native": "Okay, कभी-कभी क्या होता है हमें ये structure होता है ना अपना, lift के लिए structure करना पड़ता है।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 67,
      "speaker": "customer",
      "start_s": 183.8,
      "end_s": 185.8,
      "text_en": "So these pipes are needed, pipes.",
      "text_native": "तो ये pipes लगते हैं, pipes."
    },
    {
      "ucid": "21112178841750041",
      "idx": 68,
      "speaker": "agent",
      "start_s": 186.0,
      "end_s": 186.2,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 69,
      "speaker": "customer",
      "start_s": 186.5,
      "end_s": 190.5,
      "text_en": "And those pipes are needed, hundred by hundred, two mm thickness, etc.",
      "text_native": "और hundred by hundred के, two mm thickness के वगेरा वो pipes लगते हैं।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 70,
      "speaker": "customer",
      "start_s": 190.6,
      "end_s": 191.8,
      "text_en": "So do you have pipes as well?",
      "text_native": "तो pipes भी हैं क्या आपके पास?"
    },
    {
      "ucid": "21112178841750041",
      "idx": 71,
      "speaker": "agent",
      "start_s": 192.0,
      "end_s": 194.5,
      "text_en": "Not pipes, I mean, what they call square hollow section...",
      "text_native": "Pipes तो नहीं, मतलब square hollow section कहते हैं..."
    },
    {
      "ucid": "21112178841750041",
      "idx": 72,
      "speaker": "customer",
      "start_s": 194.6,
      "end_s": 195.8,
      "text_en": "Square pipe, yes square pipe.",
      "text_native": "Square pipe, हां square pipe."
    },
    {
      "ucid": "21112178841750041",
      "idx": 73,
      "speaker": "agent",
      "start_s": 196.0,
      "end_s": 198.5,
      "text_en": "It's called SHS. We serve Apollo's.",
      "text_native": "SHS कहते हैं उसको। वो Apollo के serve करते हैं।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 74,
      "speaker": "agent",
      "start_s": 199.0,
      "end_s": 200.0,
      "text_en": "Of the Apollo brand.",
      "text_native": "Apollo brand के।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 75,
      "speaker": "customer",
      "start_s": 200.5,
      "end_s": 201.0,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 76,
      "speaker": "agent",
      "start_s": 201.2,
      "end_s": 209.0,
      "text_en": "So if, yes, you can check it out once, research the Apollo brand, if you perhaps know about it, that's great. We generally provide its, Apollo brand pipes, in SHS.",
      "text_native": "तो अगर, हां, आप उसको देख लो एक बार research कर लो Apollo brand को, अगर आपको शायद पता हो, तो बहुत बढ़िया बात है। आप उसका, Apollo के brand के pipes देते हैं हम generally, SHS में।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 77,
      "speaker": "agent",
      "start_s": 209.2,
      "end_s": 209.5,
      "text_en": "So let me know.",
      "text_native": "तो बताइए।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 78,
      "speaker": "customer",
      "start_s": 209.6,
      "end_s": 211.8,
      "text_en": "Is it in your app, uh, that pipe?",
      "text_native": "आपके app में है, अह, pipe वो?"
    },
    {
      "ucid": "21112178841750041",
      "idx": 79,
      "speaker": "agent",
      "start_s": 211.9,
      "end_s": 218.0,
      "text_en": "No, in that, I don't know, sir, in the app, because I don't use the app. It's been a long time since I used the app. I don't even know if it has been updated or not.",
      "text_native": "नहीं वो उसमें, मेरेको पता नहीं है सर app में, क्योंकि app मैं चलाता नहीं। बहुत टाइम हो गया app चलाए हुए। Update हुआ है कि नहीं मुझे भी नहीं पता है।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 80,
      "speaker": "agent",
      "start_s": 218.2,
      "end_s": 219.8,
      "text_en": "I look at the website, I don't look at the app at all.",
      "text_native": "मैं website देखता हूं, app मैं देखता ही नहीं।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 81,
      "speaker": "customer",
      "start_s": 218.8,
      "end_s": 220.0,
      "text_en": "I can't see it right now.",
      "text_native": "मुझे तो नहीं दिख रहा है अभी।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 82,
      "speaker": "customer",
      "start_s": 220.2,
      "end_s": 224.0,
      "text_en": "Okay. Fine, you send me the card. When there's a requirement, I will take a report from you.",
      "text_native": "अच्छा। ठीक है, आप मुझे कार्ड भेजिए। मैं आपको होगा requirement तो आपसे report लूंगा।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 83,
      "speaker": "agent",
      "start_s": 224.2,
      "end_s": 225.0,
      "text_en": "Yes, yes, yes.",
      "text_native": "जी जी जी।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 84,
      "speaker": "agent",
      "start_s": 225.1,
      "end_s": 228.0,
      "text_en": "And our payment terms are one hundred percent in advance, okay?",
      "text_native": "और hundred percent advance में रहता है हमारा जो payment terms रहता है, ठीक है?"
    },
    {
      "ucid": "21112178841750041",
      "idx": 85,
      "speaker": "customer",
      "start_s": 228.2,
      "end_s": 233.5,
      "text_en": "No, that's fine, no issue with that. Uh, just when, when we take it, we will negotiate a little, we'll see.",
      "text_native": "नहीं ठीक है, उसका कुछ नहीं। अह सिर्फ जब, जब लेंगे तब थोड़ा negotiation करेंगे, देखेंगे।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 86,
      "speaker": "agent",
      "start_s": 233.8,
      "end_s": 234.8,
      "text_en": "Hmm hmm, okay okay.",
      "text_native": "हम्म हम्म, ठीक है ठीक है।"
    },
    {
      "ucid": "21112178841750041",
      "idx": 87,
      "speaker": "customer",
      "start_s": 235.0,
      "end_s": 235.8,
      "text_en": "Okay. Okay.",
      "text_native": "ठीक है। Okay."
    },
    {
      "ucid": "21112178841750041",
      "idx": 88,
      "speaker": "agent",
      "start_s": 236.0,
      "end_s": 236.8,
      "text_en": "Okay, goodbye.",
      "text_native": "Okay, नमस्कार।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178841750041",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "AGENT: I was calling from JSW One, sir. Greetings.",
      "comment": "The agent opened the call politely and identified the company without being pushy."
    },
    {
      "ucid": "21112178841750041",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "partial",
      "earned": 0.5,
      "questions_hit": 2,
      "evidence": "AGENT: Do you procure material from Pune itself, sir?",
      "comment": "The agent verified the company name and procurement city, but did not ask about the contact's role in procurement or verify the best contact details."
    },
    {
      "ucid": "21112178841750041",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "partial",
      "earned": 1.5,
      "questions_hit": 4,
      "evidence": "CUSTOMER: No, right now we pick up material locally, we don't buy by brand.",
      "comment": "The agent successfully identified the business type, end application, brand preference (none), and that they buy small quantities, but failed to ask about monthly tonnage, payment terms, or past history with JSW."
    },
    {
      "ucid": "21112178841750041",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: I don't know, sir, in the app, because I don't use the app. It's been a long time since I used the app.",
      "comment": "The agent failed to educate the customer on the platform's benefits and admitted to not even using the customer-facing app, which undermined credibility."
    },
    {
      "ucid": "21112178841750041",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "CUSTOMER: If there is a need in the future, I will let you know.",
      "comment": "The agent asked about a current requirement but accepted a vague future timeline instead of capturing a specific callback date."
    },
    {
      "ucid": "21112178841750041",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "CUSTOMER: Fine, you send me the card. When there's a requirement, I will take a report from you.",
      "comment": "The call ended with a vague promise from the customer to get in touch, which is not one of the three required closure outcomes."
    }
  ],
  "objections": [
    {
      "ucid": "21112178841750041",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "CUSTOMER: Of course your, your rates and their rates will be compared.",
      "response": "AGENT: ...that our primary price is higher than the secondary material. So if you want to go into that segment, the primary one, then we can serve you well. But if you are looking for secondary, then it won't be possible, sir."
    },
    {
      "ucid": "21112178841750041",
      "obj_type": "incumbent_supplier",
      "state": "mishandled",
      "evidence": "CUSTOMER: No, right now we pick up material locally, we don't buy by brand.",
      "response": "AGENT: Local meaning you take secondary material?"
    },
    {
      "ucid": "21112178841750041",
      "obj_type": "just_registered_to_check",
      "state": "mishandled",
      "evidence": "CUSTOMER: Whenever there is a requirement, I will approach you.",
      "response": "AGENT: Tell me, when is it going to be, is there going to be a requirement now? Ten days, twenty days?"
    }
  ],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}